Aero Products, Services and Support

Transcription

1 Aero Products, Services and Support

2 Cockpit to Cabin Communications Discover the Ultimate User Experience and Get Satcom SMART Satellite Communications Solutions for Business Aviation

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4 TABLE OF CONTENTS WHO IS SATCOM DIRECT? 1 U.S. Government Contracts 2 WHERE WE ARE LOCATED 3 TRAINING 5 PROVIDERS Inmarsat 7 Iridium 9 Yonder by ViaSat 10 IN FLIGHT FlightDeck Freedom 11 SD Flight Tracker 13 Aero X 14 AeroV TM 15 SkyShield SM 16 Global One Number 17

5 ENTERTAINMENT OneView TM 18 ACCOUNT MANAGEMENT Plane Simple 19 SkyTicket SM 20 MOBILE APPLICATIONS 21 HARDWARE SDR TM 24 SUPPORT Unity TM /Unity Air TM 25 Satcom OnSite TM Service 26 Tele-Medical Support 27 EXCLUSIVE PARTNERS Satcom Store 28 ndthost 29

6 Who is Satcom Direct? Satcom Direct is a privately-held company founded in 1997, headquartered in Satellite Beach, Florida, with locations around the world. We provide global satellite communications to corporate, business, military and government aviation, land-mobile and maritime industries. From left to right: Jim Jensen, Founder and CEO; David Greenhill, President; Kevin Finegan, VP of Sales-Americas; Scott Hamilton, CSO; Wayne Hundsdorfer, COO; Curt Gray, CTO; Paul Newman, CFO. Satcom Direct pioneered 10-digit dialing service to aircraft in flight, known as our Global One Number service. Today, we provide nose-to-tail value-add services to aviation, including cockpit datalink service, accelerated high-speed data, real-time traffic monitoring, VoIP services, ATS position reporting, mobile applications and unified electronic billing. Satcom Direct is a premier Inmarsat Distribution Partner, Iridium Service Partner and ViaSat Yonder s preferred reseller. We offer training classes and technology seminars on industry trends, understanding Inmarsat and Iridium networks, hardware configuration and troubleshooting techniques. Our dedicated in-house software engineering team designs new technologies and continually tests onsite in the company s satcom lab. As we grow, we continue to maintain our team commitment to advancing all available services from the flight deck to the cabin. Satcom Direct s mission is to keep people connected to their world in the air, on the ground or at sea, providing the best user experience possible. 1

7 U.S. Government Contracts Satcom Direct Communications (SDC) provides U.S. government users with aeronautical, land-mobile and maritime Inmarsat, Iridium and Ku-band services, and customized support within a MAC- III, Information Assurance-compliant architecture. SDC provides aeronautical Inmarsat services via DISA/DITCO contract HC A-0003 and GSA contract GS-35F-0221R. satcomdirect.com 2

8 Where We Are Located With office locations in multiple countries worldwide, no matter where your travels take you, Satcom Direct is there. Offering sales, service, on-site support and training, our international reach ensures your satcom solutions are operating 24/7. Seattle, WA FlightDeck Freedom Ops Sales Office Support Office Satellite Beach, FL Primary Ops Center Training Lab Satcom Store Sales Office Support Office Secured Data Center P F Savannah, GA FlightSafety/ Gulfstream Lab Sales Office Support Office Alexandria, VA Government Contracts Sales Office Support Office Montreal, Quebec Canada Sales Office Support Office /7 Technical Support United States International

9 São Paulo, Brazil Sales Office Support Office Farnborough, UK Training Lab Sales Office Support Office Geneva, Switzerland Support Office Moscow, Russia Support Office Dubai, UAE Sales Office Support Office Hong Kong, PRC Sales Office Support Office

10 SD Training Satcom Direct IA Training Inmarsat Services Satcom Direct s Cabin Communications Technical Training Class is a two-day training course covering all aspects of the Inmarsat satellite system and associated aeronautical services. Geared towards maintenance personnel, this course provides 16 credit hours towards Inspection Authorization renewal. In addition, the course provides all aircraft personnel with an understanding of what system is onboard their aircraft and how the system(s) operate. Attendees will also gain the necessary knowledge to gather fault information, and properly set up and utilize classic voice, Swift 64 and SwiftBroadband aeronautical services. Certified Foundation Course for Satcom Aviation Learn about the basic fundamentals of Satellite communications in aviation from Inmarsat, Iridium and ViaSat. This course covers the networks in satellite communications with a detailed introduction on all satcom constellations. It will also give you the compulsory checks for troubleshooting satcom from using Satcom Direct s Unity to checking error logs for common faults on various satcoms. This course comes with Satcom Direct certification, valid for 3 years per delegate upon passing exam (training qualified approved). Other Certified Courses Available Introduction to Satcom Direct Products and Services Introduction to Basic IP and Voice Introduction to Satcom Direct Inmarsat Services Gulfstream Cabin Communications Training Flight Safety International In partnership with Flight Safety International, Satcom Direct offers satcom technology training classes specifically for operators of Gulfstream aircraft. The classes provide comprehensive training on aircraft cabin communications for maintenance technicians, corporate flight attendants, and pilots, along with datalink training for pilots. 5

11 Products and Services Workshop International Seminar Series Our International Workshops are a new series of half-day seminars focused on satellite cockpit and cabin communication trends, industry updates and emerging products and services from Satcom Direct. Rolling Lab Satcom Direct s mobile lab travels around the U.S. to provide free training to flight departments who utilize Satcom Direct products and services, updating customers on new products and features including new mobile applications and troubleshooting techniques. Connecting with Customers Annual Conference For ten years, Satcom Direct has hosted the industry s premier satellite communications technical event known as CwC. Our annual Connecting with Customers conference brings together the best and the brightest for satcom products, training and trends. Customized technical tracks. IA renewal. Hands-on training. Mobile lab demos. And a little bit of fun. It all adds up to the number one event in satellite communications. SD Webinars Satcom Direct offers webinars on fundamental knowledge comprising the backbone of the In-Flight Connectivity Industry. Each session is intended to give attendees a better understanding of how each service is used and how Satcom Direct can help flight departments gain the necessary knowledge to provide connectivity services to their aircraft. Previous Webinar Topics Available for Viewing at training.satcomdirect.com SDR Exclusive Services Mobile Applications MYflight SM image of RV to come 6

12 Inmarsat Aero The Aero Standard Inmarsat Aero solutions are the standard for business and military aviation. The Inmarsat network is utilized worldwide for providing seamless voice, Internet and ICAO-approved flight deck safety services. From the flight deck to the cabin, Satcom Direct s Inmarsat services provide communications solutions to support pilots and passengers. Swift 64 Features Provides 64 kbps data per channel One, two and four-channel avionics Standalone or simultaneous operation with Inmarsat H/H+ through the same high-gain antenna Acceleration accomplished via Aero X Classic Aero Voice Options Aero H, Aero H+ and Aero I provide global multi-channel voice and flight deck datalink communications. Swift 64 and SwiftBroadband Swift 64 and SwiftBroadband aero services are NSA Type 1 securable via STE, KIV-7 and HAIPE devices, compatible with existing government networks. Classic Aero & Swift 64 Coverage 7 coverage areas subject to change

13 SwiftBroadband Features SwiftBroadband 200 Features Designed for medium & heavy jets Designed for light jets & turboprops Coverage over major flight routes Coverage over major global land masses down to 20 elevation IP data rates up to 432 kbps & X-Stream AMBE2 Voice telephony Acceleration accomplished via Aero X IP data rates up to 200 kbps Streaming IP up to 16 kbps AMBE Voice telephony 4 blade antenna SwiftBroadband Coverage Americas Europe, Middle East, Africa SwiftBroadband 200 Coverage Asia-Pacific coverage areas subject to change 8

14 Iridium Aero Iridium Everywhere Satcom Direct is a tier one service provider for Iridium, allowing us to provide global voice, fax and flight deck datalink communications to business and military aviation. Single and multiple channel Iridium transceivers are supported. Iridium Features Voice & messaging services Flight deck datalink solutions available exclusively from FlightDeck Freedom Fax capabilities ATS position reporting, available only from Satcom Direct Global One Number option available Iridium Coverage Iridium s fully meshed orbiting satellite network provides an interconnected L-band canopy over the earth. 9

15 Yonder Affordable Mobile Broadband Service Yonder Ku-band Service is an affordable, high speed Internet service which delivers network performance similar to typical cable modem and DSL technology. Yonder Features AeroV TM compatible Browse the web Send & receive in real-time Access your company s network through a secure VPN Conduct video conferences Truly Global Service From the moment you board until the moment you step off the plane, you can use your laptop, smartphone or other Wi-Fi-enabled devices to connect to your onboard wireless hot spot. Yonder Toolkit app available Yonder Coverage 10

16 FlightDeck Freedom The Freedom to Choose FlightDeck Freedom (FDF) provides aircraft operators the flexibility to select the most cost effective mode of datalink communications without sacrificing data security. FDF is the only datalink service to integrate flight deck and cabin communications and allow connections to the leading international trip planning services around the world, providing the ultimate user experience. FDF Trip Planners FlightDeck 360 TM mobile app available SD Flight Tracker mobile app available FDF VHF coverage 11

17 FDF Features Pre-departure/oceanic clearances Digital ATIS Automatic delivery of takeoff/ landing reports Text & graphical weather Flight plan & winds upload to Flight Management Computer (FMC) Text messaging via , mobile devices or fax Cabin systems monitoring available exclusively with FDF Secure communications via Inmarsat & Iridium Aircraft Performance Group (APG) subscribers uplink runway analysis calculations directly to the flight deck display FANS (CPDLC & ADS-C) Air Traffic Services (ATS) messaging fdf.satcomdirect.com FDF Portal Features Aircraft Performance Group (APG) calculations for runway analysis and emergency procedures Manage distribution lists for messages from aircraft, takeoff/ landing reports, CAS/CMC reports & engine trend reports Set up short codes to simplify sending of messages from the aircraft Designate who is authorized to send messages & s to the aircraft Select unique service features including automatic Pre-Departure Clearance uplink, automatic receipt of service advisories & other aircraft-specific features 12

18 SD Flight Tracker Flight Tracking Solution Satcom Direct s SD Flight Tracker is the world s first global flight tracking solution. Precise fleet coordinates are displayed using data transmitted via Inmarsat, Iridium, Yonder and SITA VHF, as well as Satcom Direct s FlightDeck Freedom service. You can also track aircraft via using Satcom Direct s exclusive TrackerMail service on your PC, tablet or mobile device. SD Flight Tracker Mobile app available SD Flight Tracker Features Real-time flight status: departure, destination, ETA, altitude and speed info At-a-glance status board No plug-in needed NEXRAD & satellite weather overlays Full-screen mode for enhanced worldview Real-time aircraft log on/off status Aircraft configuration & profile Send messages to the flight deck TrackerMail function SD Flight Tracker 13

19 Aero X Cruising at Higher Levels Aero X provides unparalleled levels of global high-speed data exchange by utilizing acceleration technology via Inmarsat s Swift 64 and SwiftBroadband networks. Aero X is compatible with the EMS Cabin Network Accelerator (CNX), the Honeywell CG-710 Communication Gateway Unit and the Satcom Direct Router (SDR TM ). How Aero X Works AIRCRAFT DATA COMPRESSION SATELLITE GROUND EARTH STATION Aero X Features Utilized compression & acceleration technology Reduces operational costs Incurs no additional costs from Satcom Direct Used by the U.S. military, business aviators & international governments Customized router configuration Aero X GROUND EQUIPMENT DATA DECOMPRESSION INTERNET 14

20 AeroV TM Voice Over Internet Protocol (VoIP) Satcom Direct s AeroV TM service was the first Voice over Internet Protocol (VoIP) solution designed and built specifically for aviation. AeroV offers unlimited calling using any aircraft broadband Internet connection no computer needed. Anyone with a landline, mobile, aircraft or VoIP phone can receive your call. And when someone calls you direct or through your Global One Number, your phone rings as usual. How AeroV Works AIRCRAFT VoIP HANDSET/SMARTPHONE SATELLITE AeroV mobile app available GROUND EARTH STATION INTERNET AeroV Features Integrates with Global One Number Supports Cisco handsets Supports SIP protocols Premium sound quality Caller ID, call waiting & call hold 3-way conference calling 24/7 customer support via AeroV GROUND EQUIPMENT PSTN 15

21 SkyShield SM SkyShield SM SkyShield allows you to control your in-flight Internet usage by blocking unneeded processes that slow down your connection and increase your data costs. SkyShield acts as a filter for certain software processes and applications that use large amounts of data, such as program or software updates that run in the background, streaming audio and video websites, and social media feeds. Free up your in-flight data connection for what is most important to your mission. You can choose from three preconfigured options or request a custom filter built by Satcom Direct. Filters Satcom Available Store Features Tier 1: Mainstream software updates Tier 2: Tier 1 + Mainstream audio and video Tier 3: Tier 1 + Tier 2 + Mainstream social media Custom filter 16

22 Global One Number Simplified Calling Satcom Direct s Global One Number (GON ) utilizes patented technology, providing you with quick, easy voice and faxing to your aircraft demo number AirCare ACCESS Assistance & MedAire Medlink Customers can utilize AirCare ACCESS Assistance or MedAire Medlink Service by dialing the aircraft Global One Number and pressing 0 during the customized greeting. ATS Positioning In place of the HF radio, pilots can dial their Global One Number from the flight deck phone and press # any time after hearing the customized greeting. 1 New York 6 Santa Maria 2 Shanwick 7 San Francisco 3 Gander 8 Auckland 4 Bodo 9 Brisbane 5 Iceland 0 Johannesburg To ensure that ATS can contact your aircraft if required, pilots are encouraged to reference the aircraft GON in the REMARKS section of their flight plan. GON Features Simple dialing to the aircraft anywhere in the world Domestic & international Global One Numbers available Quick, dependable connections Voice & fax through the same Global One Number Customized multi-lingual greetings & menu prompts 17

23 OneView TM In-Flight Television With OneView TM service from Satcom Direct, you can access DIRECTV America s #1 satellite television service. OneView service is available throughout the continental United States and includes up to 150 channels. International freeto-air programming is also available in Europe, the Middle East and India. OneView service is compatible with Honeywell s AIS-2000 Multi-Regional Airborne Information System and Rockwell Collin s Tailwind 100 and 300 systems. OneView Coverage United States Eastern Europe: ASTRA Eastern Europe: HOTBIRD Eastern Europe: EUTELSAT W4 Middle East: NILESAT Middle East: ARABSAT India: INSAT 4B DIRECTV Networks Available Standard Channels Premium Movies Sports Packages Copyright 2013 DIRECTV Inc. DIRECTV logo is trademark of DIRECTV, Inc. and is used with permission. All other marks property of their respective owners. All programming and pricing subject to change at any time. Eligibility for local channels based on service address. 18

24 Plane Simple 24/7 Admin & Troubleshooting Tool Plane Simple is an online account management tool for all Satcom Direct customers which provides aircraft communications data in real time. PS mobile app available Plane Simple Features View aircraft communications systems status & traffic View satcom configuration, maintenance information & technical support documents alerts View voice & high-speed data activity Online invoicing & payment Aircraft Internet speed test SwiftBroadband usage calculator & threshold monitoring Message Center ps.satcomdirect.com 19

25 SkyTicket SM SkyTicket SM Aircraft owners and operators now have the choice to bill selected passengers for data consumed in flight. Designed and built to fit customer needs, SkyTicket provides an online account management system via Satcom Direct s Plane Simple website where administrators can specify the amount of data each passenger can use as well as configure a variety of flexible billing options. Plane Simple also enables administrators to view time thresholds, transaction history and connection history. SkyTicket Features Supported by Inmarsat s SwiftBroadband network Data traffic usage can be separated & billed to selected passengers Manage each passenger s data usage via Plane Simple Flexible billing options 20

26 mobile apps Mobile Applications AeroV TM : In-Flight Softphone AeroV Mobile Features In-flight softphone that works with Yonder, Inmarsat & Iridium satellite networks Secure connection for easy & efficient communication during flight Supplies a pre-configured provider list for most manufacturers Intuitive interface for multiple call management to utilize phone contacts, swap, merge, split & transfer calls FlightDeck 360 : Tablet-Based Flight Deck Data FlightDeck 360 Features Pre-departure & oceanic clearances Digital ATIS Monitor cabin communication status & usage Request / view Aircraft Performance Group (APG) performance calculations Request technical support from Satcom Direct in flight View coverage areas for Inmarsat, Yonder, OneView TM & SITA VHF satellite networks getort+ SM : Mobile Satcom Support with Unity getort+ Features Upload ORT & other configuration files Load ORT+ files onto Honeywell SDU Support loading AIS-2000 SatTV systems with channel listing & receiver information Includes preloaded ORT files from Satcom Direct Ability to load ORT files received via Included with the Unity kit Get Satcom SM : Mobile Satcom Support with Unity Get Satcom Features Easily connect to variety of satcom equipment for troubleshooting, diagnostics & maintenance information Share serial console with remote web users over Wi-Fi or 3G for support & training Upload log files to cloud-based server Send log file data to Satcom Direct s 24/7 technical support team Included with the Unity kit 21

27 MATA: Mobile Access Troubleshooting Application MATA Features Troubleshoot connectivity & configuration of satcom systems onboard your aircraft Networking commands include Ping & Traceroute Results can be sent via or SMS to the Satcom Direct support team MYflight SM : Moving Map Service MYflight Features Real time flight information including position reports, aircraft information, weather data and more Completely mobile no additional hardware is required Compatible with all IP-based aviation broadband connectivity solutions PS Mobile: Account Management PS Mobile Features Access detailed records for all of the active services available onboard your aircraft Configuration summaries, daily & monthly usage records, as well as in-depth call traffic information View most recent &/or current flight leg information SD Flight Tracker Mobile: Global Flight Tracker SD Flight Tracker Mobile Features Displays precise fleet coordinates using data transmitted via Inmarsat, Iridium, SITA VHF, Yonder & other Broadband networks, as well as Satcom Direct s FlightDeck Freedom service Standard, satellite or hybrid map overlay options NEXRAD, time zone & communications network overlay options Display settings are synchronized with the SD Flight Tracker web account to automatically reflect changes in both accounts 22

28 mobile apps Mobile Applications SDR TM SDR Features See satcom connectivity status and data usage View onboard phones & handset status Use the moving map to view your current location and ETA Yonder Toolkit: Real-time Yonder Terminal Management Yonder Toolkit Features Monitor & manage the ViaSat Yonder satellite terminal & service in real time onboard your aircraft Moving map display with service coverage maps Capture log data to send via for maintenance analysis Monitor & collect real-time diagnostics 23

29 SDR SATCOM DIRECT ROUTER SDR TM The SDR is an aircraft network router that simplifies cabin communications and allows simultaneous use of multiple satellite connections. Using intelligent traffic control, the SDR allows multiple systems to operate on the aircraft without additional wireless access points, creating the ability for separate guest or dedicated VVIP networks. While on the ground, 3G/4G connectivity is possible through the SDR, and data plans for domestic and global roaming with the SDR s Dual-SIM module are available to provide the best roaming rates around the world. The SDR also supports mobile applications onboard cabin services such as a moving map and Flight Tracker, command and control of satellite links, and real-time connection status reporting. Specifications: Size: 10.9 L x 9 W x 3.7 H (276.86mm L x 228.6mm W x 93.98mm H) Weight: 8.6 lbs. Power: 28V DC Certifications: DO-160G, DO-178B Level E SDR Features Satellite-ready solution for L-band, Ku-band, Ka-band, and X-band communications Gigabit Ethernet Support 8 ports for WAN, LAN and cabin connectivity n Dual band ( GHz) Wi-Fi - Multiple Wi-Fi network support allows for separate guest and/or VVIP networks ISDN Support 2 ports providing 4 channels of Swift 64 and voice calling using AeroV 3G Data Support for Internet access on the ground & remote support ARINC 429 Support 4RX, 2TX interfaces for location services and/or engine trend monitoring Discrete I/O Support 4 input & 4 outputs available Aero XR allows acceleration, compression & optimization of multiple satellite links SDR mobile app available 24

30 Unity /Unity Air Unity TM Unity enables your avionics technicians to connect to various satcom systems via a personalized selection of terminal adaptors and mobile applications for troubleshooting, diagnostics and configuration information. getort+ SM mobile app available Get Satcom SM mobile app available Unity TM Features Interface with satcom equipment through your iphone, ipad & ipod Share serial console with remote web users over Wi-Fi or 3G for support & training Upload log files to cloud-based server Send log file data to Satcom Direct s 24/7 technical support team Unity Supported Equipment Honeywell MCS (3000/4000/6000/7000/7200 HD-710 CG-710, CR-710 AIS-2000 Sat TV Aspire 200 Satcom Direct SDR EMS Aviation (Honeywell) HSD (400/440) CNX (100/200) CCU (100/200) Rockwell Collins SAT (2100/2200 HST/SRT Thrane & Thrane (Cobham) Aviator Series (200/300/350/700) ipad optional (4G/LTE optional) Unity Air TM Features Unity without the wires! Download logs and upload ORT files from the comfort of the cabin Provides a wireless connection for the Get Satcom and getort+ apps Built in rechargeable battery 4 hours of wireless connectivity, or plug it in for more! 25

31 Satcom OnSite Service OnSite Technical Support Satcom Direct s premier service Satcom OnSite (S.O.S) provides technical services and support at the customer s location for any aircraft in distress. Satcom Direct proprietary software tracks satellite systems statuses and triggers alerts and notifications when connectivity issues arise. Our specialists then contact customers to perform system and configuration checks, resolving any problems. The S.O.S. program was developed and is supported by our Microsoft, Network+ and Cisco certified personnel. Our technical support team is the best in the industry and specializes in satcom systems, cabin and flight deck avionics and network engineering. S.O.S. Features Satcom Direct Technical Support On-site technical support & customized training Real-time monitoring of aircraft satcom systems Satcom hardware troubleshooting for all avionics types New aircraft communication systems consulting 24/7 technical support by phone Up-to-date satcom system & router configurations Full activation & system set-up 26

32 Tele-Medical Support A Plan for the Unplanned TM Satcom Direct has teamed up with Aircare ACCESS Assistance to provide an affordable, comprehensive medical program that includes 24/7 worldwide tele-medical and tele-support services that flight departments of any size can use every day. Satcom Direct s FlightDeck Freedom datalink service enables the Aircare ACCESS Assistance team to track your aircraft in real time, prepare for emergency situations that may occur along your route of flight, and contact the aircraft via text message or voice. When a medical emergency strikes in flight and timing is critical, Aircare ACCESS Assistance could be the most important call of your life. Peace of mind starts here. Medical Assistance Medical Examiner Consults Medical Referrals Medical Monitoring Prescription Replacement Evacuation Coordination Hospital Admission Travel Assistance TravelerALERTS Immunization Requirements Passport/Visa/Customs Lost Document Assistance Emergency Travel Flight Tracking via FDF Universal Assistance Embassy Referral Cultural Reports Legal Referrals Financial Guarantees Translation Services Urgent Message Relay 27

33 Exclusive Partner Browse, Learn, Purchase Online Satcom Store is your one-stop-shop for all global satellite voice and data needs with a complete line of handhelds, BGAN terminals, aeronautical and maritime equipment. With 24/7 technical support and an emphasis on superior customer service, Satcom Store has you covered no matter where you are. Satcom Store Features Satellite phones for purchase & rent BGAN for the ideal mobile office Maritime broadband Domestic and international Global One Numbers Disaster preparedness kits & satcom accessories Online account management with Satcom Simple Secure checkout 24/7 technical support 28

34 Exclusive Partner Cloud Computing ndthost adheres to a philosophy uncommon among cloud service providers crafting custom solutions for individual customers is better business than promoting one-sizefits-all products aimed at the masses. The team at ndthost helps decision makers cut through the cloud hype. Not every business process can move to the cloud at least, not yet. Find out if going cloud is right for your business. ndthost is Satcom Direct s exclusive cloud service provider partner. ndthost your business, your cloud. ndthost Satcom Store Features Features 25,000 sq. ft purpose-built facility SSAE 16/SAS 70 II certifications Tier III data center Fully redundant systems Private access suites Caged areas Racks, cabinets & per rack units Secure fiber connectivity Custom-engineered solutions [ ] Cloud Computing Diagram TABLET SMART PHONE YOU DESKTOP INTERNET NOTEBOOK SECURITY APPLICATIONS DATA 29

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36 Satcom Direct World Headquarters 1901 Highway A1A Satellite Beach, FL USA P F Satcom Direct International Headquarters Farnborough Airport, Hangar 2 Farnborough, Hampshire GU14 6XA, UK P /7 technical support: [email protected] 2014 Satcom Direct, Inc. All rights reserved. Printed in U.S.A. 04/14 Registered trademarks are property of their respective owners. Experience Satcom Direct s Service Video