Bringing MNOs an end to end Mobile Connect Solution. Mobile Connect for Mobile Network Operator
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- Clyde Quinn
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1 Bringing MNOs an end to end Mobile Connect Solution Mobile Connect for Mobile Network Operator 1
2 What is Mobile Connect for MNO? 2
3 Unmatched end to end solution 1. Complete authenticator out of the box : SIM + SMS authentication / small footprint SIM applet + authenticator policy management 2. Mobile Connect Accelerator : subscriber management + self care portals Identity Gateway Service provider integration and management 3. Discovery services : API Exchange integration portability data base integration 3
4 Our approach with Mobile Connect for MNO Mobile Connect for MNO is: A highly secure mobile centric authentication service Fully designed and developed by OAB under GSMA Mobile Connect guidelines Managed cloud solution hosted in OAB Datacenters A fully multi-lingual (ISO characters) small footprint -7 KB- Cardlet : LOA2 & LOA3 designed for eidas compatibility A mutualized solution design for multiples MNOs and Service Providers A highly scalable SaaS offer Fully independent and separated business functions & Databases Fully redundant Reliable and scalable 4
5 Mobile Connect for MNO is a hosted complete package enabling MNOs to launch Mobile Connect Services Our offer includes the following services: Mobile Connect for MNO platform: AE + dedicated MASP + dedicated OIDC Java Card Applet for unlimited users + SMS OTP fallback White label Customer Care + Self Care web environments Pro active platform management Support helpdesk to MNO Hosting SMS OTP strong authentication Personal data 5
6 Mobile Connect Services available > MC4MNO SIM based authenticator offers : - LOA2 Authentication which is the basis to Freemium applications such as described by GSMA - LOA3 Higher security authentication + Autorisation + Identity + Attributes + Payment features that represent the large part of monetisable services 6
7 Hosting (France) Orange Applications for Business Datacenter Managed by dedicated OAB resources following ITIL methodology SPoC to manage your service Global QoS (infrastructure / platform / Service) Service level reporting (vs platform of server reporting) Recovery Time Objective (RTO/GTR) : 4 hours Guaranteed Intervention Time (GIT/GTI) : 15 minutes Service Level Availability (SLA) : 99.85% 7
8 Service management 1 Monthly reporting Key Performance Indicators Problem reporting 2 Pro active scalability management Increase capability of servers (Ram, cpu, ) Increase number of servers to load balance 3 Software maintenance Platform & Cardlet Bug correction Product roadmap + lifecycle management 8
9 MNO support Support to ITIL standards Level 1 to level 3 support SPoC Customer care portal for your customer support representatives Web services with Mobile Connect for MNO functionalities Self care portal for end-users Registration Reset code Usage statistics 9
10 Current platform footprint Full commercial launches in Spain, Marocco and Egypt 10
11 Mobile Connect for MNO Functional Architecture & Technical Requirements 11
12 Identity Gateway Functional architecture Service Provider Aggregator OIDC interface MC Applet OIDC Server MNO SMS OTP Personal Data MNO IT Local Identity enablers (optional) Identity Authentication SSO End user SIM applet AE MASP OTA SMS OTP Fallback Local IS systems Provisioning Customer care SMS encryption SMS-C xms- Hub Self care
13 Abbreviations OIDC : OpenID Connect Authentication protocol based on Oauth 2.0 SLA OTA : Over The Air includes OTA Gateway Identity Gateway serves as connector between OIDC request coming from service providers and the Mobile Connect for MNO platform MC API : Mobile Connect API connector to AE AE : Acquiring Entity mutualized server which routes and performs authentication requests towards MASP servers MASP : Mobile Authentication Service Provider dedicated server which emits authentication requests to mobile via the MNO OTA 13
14 Technical Requirements SLA Available OTA with VPN connection. OAB will provide a Standardized Service Contract to MNO for Cardlet compatible with most R5 / R6 release SIMS R6 Global Platform version march Javacard GPP R6 v6.2 GSM R5 v5.4.0 ETSI R6 v6.7.0 NA R5 integration purposes. Available SMS-C with VPN connection Network Connection to MNO Information System provisioning, customer care, self care & OIDC / IS attribute sharing with VPN connection. 14
15 Mobile Connect for MNO Portals 15
16 Mobile Connect Enrolment (Self Care) Sign up in less than 5 minutes SLA 16
17 Enrolment Step 2: Sign up T&Cs SLA T&Cs management 17
18 Enrolment Step 3: 2 secret questions SLA Secret questions are designed to protect access to most sensitive requests in self-care PIN change (code forgotten) PIN reset (more than 3 mistakes) 18
19 Step 4 : Applet download via OTA > Download confirmed by SMS Contact Everyone présentation externe 19
20 Step 5 : Initialize PIN on Mobile > PIN is securely stored on SIM Create Confirm End Contact Everyone présentation externe 20
21 Step 6 : Wrap up > Last confirmation by entering PIN on Phone Contact Everyone présentation externe 21
22 Selfcare 1/2 > Reset PIN > Change Anti Spam code > Unlock > T&Cs > Unsubscribe Contact Everyone présentation externe 22
23 Selfcare 2/2 > Transaction history > List of SPs subscribed to Contact Everyone présentation externe 23
24 Mobile Connect for MNO Economical Models 24
25 Build and Run PAYG model basics to be discussed Build One time setup fees Including platform setup and integration Excludes specific translations (upon request) Unlimited user Cardlet license (within standard implementation) Run Basic service fee for platform including first 5% of total customer/sim base Extended service fee per active user > 5% user base (used the service once in last 12 months) 25
26 Additional optional services Service Localization (self care and customer care) Cardlet customization Cardlet for unsupported SIMs Business consulting Aggregator Services 26
27 Orange Applications for Business Presentation 27
28 gathering application and integration expertise in a single entity 3 complementary growth areas unique business integration of systems to enhance your business performance customer experience create a unique 360 customer journey big data analytics extract business insights from data Internet of Things run connected things and machines the power of a telecom operator with the expertise of a digital services provider your specialist for digital transformation 28
29 Key figures UK Benelux +11,000 customers +2,400 employees Atlanta France Dubai Singapore Beijing from SMEs to MNCs (300 outside France and 7,000 with SaaS solutions) including +250 outside France a unique team around the world 60,000 M2M devices (smart products) 11 million app store downloads million turnover in
30 Main know-hows and certifications Experience For over 25 years, Orange Applications for Business has managed critical systems for its customers operating with several levels of certification Certifications Certified CMMI Level 3 for Software Development Conforming to processed methodology ITIL rev 3 (ISO 21000) for Operation of Services. Most of operational teams are ITIL certified ISO 9001 on several OAB business lines Several OAB employees are certified ISO Lead Implementer for information security management system. OAB follows best practice recommendations on information security management of ISO and security rules published by ANSSI. OAB operates some PCI-DSS certified payment services OAB TSM allowing deployment of NFC Mobile Payment is certified by Mastercard since 2013; Member of Industrial organization GlobalPlatform (System Committee) AFSCM (Association Française du Sans Contact Mobile) ADCET ('alliance pour le développement des transactions électroniques dans les collectivités territoriales) 30
31 Thank you 31
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