With VTE On-Site you can have VTE CRM installed directly at your company.

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Julian Carr
10 years ago
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1 Bring VTE CRM in your company, choose VTE On-Site! With VTE On-Site you can have VTE CRM installed directly at your company. See the installation requirements in the appendix, choose the right size for your company and start working with VTE CRM. 1. Choose the right size VTE On-Site is available in different versions according to the number of registered users within the application: Users Categories VTE ONE SHOT First year Second year VTE FIXED FEE (fixed fee each year) by 10 users from 11 to 20 users from 21 to 50 users from 51 to 100 users unlimited users users extra* VTE ON SHOT What is included in FIRST YEAR? In the fee of the first year are included, in addition to license use of the latest version of VTE CRM, technical support and updates (bug fix version) provided directly by CRMVILLAGE.biz. See the mirror below for more information on the service. What is included in SECOND YEAR? In the fee of the second year are included: the technical support and updates (bug fix version) provided directly by CRMVILLAGE.biz. Also, if the fee for service is signed every year, you are entitled to the code of new VTE versions without having to pay the application again. The service fee is still required only the second year. And updates to NEW VERSIONS? Updates to new versions are always guaranteed when all service fees are renewed. Otherwise just buy back the application, by choosing its range users. * The package 5 users, can be used only once for range, it allows the expansion of its range of 5 users and is discounted when you purchase the higher end, in the case of passage. Not be entitled to service or other support that must be purchased separately. 1

Choose the right size VTE On-Site is available in different versions according to the number of registered users within the application: Users Categories VTE ONE SHOT First year Second year VTE FIXED

2 VTE FIXED FEE What is included in FIXED FEE? In the fixed fee are included license to use the latest version of VTE CRM, technical support and updates (bug fix version) provided directly by CRMVILLAGE.biz. See the mirror below for more information on the service. What are the differences between FIXED FEE and VTE ONE SHOT? The fixed fee is always required, this means that if the customer decides not to pay the fixed fee longer he will always have access to the application, but only in consultation, without being able to update or insert data into the same. Simply sign the fee again to resume normal operation of the application. 2

See the mirror below for more information on the service. What are the differences between FIXED FEE and VTE ONE SHOT?

3 Characteristics of Technical Services The technical support includes: Technical Service SERVICE VIA CUSTOMER PORTAL RIGHT TO UPDATES RESPONSE TIME TICKET STANDARD ACTIVATION TIME TICKET BLOCKING (2) unlimited YES 12 hours 4 hours Price list Note: (1) If the customer to alter the code or the application, it has been modified for customization needs, CRMVILLAGE reserves the right to request an extra installing updates. The updates include bug fixes, there are no version upgrades included in the annual fee (2) For the blocking ticket are considered the ticket relating to problems that prevent all or part of the normal use of the application. The service is provided through a server connection of type SSH / RDP / VPN or other type to validate. If you wish to use Teamviewer or other equivalent product, there is a cost to consider additional time for the connection. 2. VTE CRM is a multi-platform Choose the platform on which to install VTE CRM, the application is available on the database: - MySQL - SQL Server - Oracle Then choose the installation service for your company: Description INSTALLATION AT CUSTOMER SERVER ON DATABASE MYSQL 450 INSTALLATION AT CUSTOMER SERVER ON DATABASE 900 ORACLE SQL SERVER Price (one-off) 3. Integrate VTE CRM with your management VTE CRM can be integrated with the management system or other systems in use at your company, choose the integration mode: Description Price (one-off) Service STANDARD INTEGRATION (VIA TEMPORARY TABLES) % / additional module INTEGRATION VIA ODBC / additional module 10 % Standard modules include: Account, Contacts, Products, Sales Orders and Invoices, all other modules are additional. To learn more how to integrate consult the catalog CRMVILLAGE.biz. From the second year the service on integration is equal to 10% of the service integration amount. 3

4 4. Additional Modules It s possible to extend the VTE CRM functions choosing one or more modules. List additional modules: Price list 10% Description Price (one-off) Service OFFLINE /user up to / user from 11 INTEGRATION TO MAIL UP % MAILCONNECTOR /casella 10 % MAILQUERY % ACTIVE SYNC % MULTY-COMPANY % VTE ENVIRONMENT FOR PARALLEL TEST % SURVEYS % TELEMARKETING % COURSES % INTEGRATION WITH GCALENDAR % INTEGRATION WITH EXCHANGE % To learn more the functions of the additional modules consult the catalog CRMVILLAGE.biz. From the second year the service on additional module is equal to 10% of the amount price of the module (eg, purchased in 2012 Courses module, the fee for renewal of VTE CRM for the year 2013 will be the sum of the standard fee for renewal [see table 1.] + 90 for service on module courses). 5. Support, training and other services Other CRMVILLAGE.biz services: Description SERVICE WITH TEAMVIEWER (OR SIMILAR PRODUCTS) TELEPHONE HELPDESK Price (one-off) ONLINE TUTORING WITH CRM CONSULTANT START-UP PACKAGE COURSE IN CLASSROOM 400 DAY TRAINING 550 DAY OF TECHNICAL TRAINING 690 GIORNATA DI SVILUPPO 450 To learn more the functions of additional modules consult the catalog CRMVILLAGE.biz. 4

PARALLEL TEST 900 10 % SURVEYS 900 10 % TELEMARKETING 900 10 % COURSES 900 10 % INTEGRATION WITH GCALENDAR 900 10 % INTEGRATION WITH EXCHANGE 900 10 % To learn more the functions of the additional

5 INSTALLATION REQUIREMENTS VTE CRM 1. Minimum Hardware requirements Ram: 2 GB Hard Disk: 20 GB Processor: 1.5 GHz or higher, recommended 2 or more Core 2. Recommended operating system The recommended operating system for installation of VTE CRM is Ubuntu On these systems the crm is installed out-of-the-box, without the need of special checks of requirements. 3. Requirements for other operating systems Linux It's possible to install VTE on other operating systems Linux, in particular, must be present: - php5.2 o 5.3 (recommended), - mysql 5.x, - apache2 also make sure that the following packages are installed and properly configured: - libapache2-mod-php5 - php5-cli - php5-common - php5-curl - php5-dev - php5-gd - php5-imap - php5-ldap - php5-mysql - libdbd-mysql-perl - libmysqlclient15off - mysql-client-5.x - mysql-common - mysql-server - mysql-server-5.x - mysql-server-core-5.x - php5-mysql - apache2 - apache2-mpm-prefork - apache2-utils - apache2.2-common - libapache2-mod-php5 when you request the connectivity to other databases such as Microsoft SQL Server or Oracle, you must provide the necessary libraries (in the case of Ubuntu php5-sybase and libraries oci8). 5

On these systems the crm is installed out-of-the-box, without the need of special checks of requirements. 3.

1. INTRODUCTION 2. WHAT IS VTECRM?

1. INTRODUCTION 2. WHAT IS VTECRM? 1. INTRODUCTION In the services companies, all the main organization processes are related to the customers activities. The real production process is the service made for the customers. In fact if we