Hosting Control Panel (CP) Admin Guide

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1 Hosting Control Panel (CP) Admin Guide Document Revision Date: May 16, 2013

2 Hosting CP Admin Guide / TOC Page i Contents HOW TO USE THIS HOSTING CP ADMIN GUIDE... 1 GET STARTED WITH EXCHANGE... 1 Other Menu Options & Subscriptions... 1 DOCUMENTATION OVERVIEW... 2 TERMINOLOGY... 2 What is an Account?... 2 What is a Subscription?... 2 What are Resources?... 2 Menu Ribbon... 2 ADMINISTRATOR CONTROL PANEL GENERAL USE... 3 LOGIN TO THE SYSTEM... 3 My Account Access... 3 Control Panel Access... 5 MULTIPLE SUBSCRIPTION SERVICES... 6 NAVIGATION... 6 ACCESS TO SUPPORT RESOURCES... 6 DOMAINS... 7 ADD EXISTING DOMAIN REGISTERED ELSEWHERE... 7 ADD NEW SUBDOMAIN... 8 DELETE A DOMAIN OR SUBDOMAIN... 9 MANAGE DNS RECORDS (MX, A, CNAME, ETC.)... 9 EXCHANGE INFORMATION ABOUT YOUR EXCHANGE ACCOUNT ASSOCIATE A DOMAIN WITH YOUR EXCHANGE ACCOUNT ADD MAILBOXES TO YOUR EXCHANGE ACCOUNT REMOVE MAILBOXES FROM YOUR EXCHANGE ACCOUNT CONFIGURE ALIAS(ES) ADDITIONAL ADDRESSES FOR A MAILBOX ENABLE OUTLOOK DOWNLOAD MAIL FORWARDING REMOVE MAIL FORWARDING ADD AN CONTACT TO EXCHANGE CREATE A DISTRIBUTION LIST ADD A RESOURCE MAILBOX MANAGE BLACKBERRY AND ACTIVESYNC SERVICES ENABLE BLACKBERRY AND ACTIVESYNC SERVICES MANAGING BES Wipe Device Reset and Device Activation Password BOUNDARY DEFENSE MANAGE SHAREPOINT SITES CREATE A SHAREPOINT SITE ENABLE SHAREPOINT 25GB ACTIVATION VIEW INFORMATION ABOUT YOUR SHAREPOINT SITE REMOVE A SHAREPOINT SITE REMOVE ALL SHAREPOINT SITES ADD SHAREPOINT USERS MANAGE SHAREPOINT USERS... 40

3 Hosting CP Admin Guide / TOC Page ii ADD SHAREPOINT STORAGE GBS SHAREPOINT SSLS SERVICE USERS ADD SERVICE USERS CHANGE/EDIT LOGIN OF A SERVICE USER MODIFY CURRENT SERVICE USERS Update Service User Contact Info Service User Password Expiration STATISTICS & ANALYSIS RESOURCE USAGE MANAGE YOUR ACCOUNT (ACCOUNT) MANAGING THROUGH MYACCOUNT SUBSCRIPTIONS LOGIN HISTORY PASSWORD EXPIRATION POLICY USER REPOSITORY... 55

4 Hosting CP Admin Guide / Introduction Page 1 Welcome to the Cincinnati Bell Hosting Control Panel (CP) for Administrators The Hosting Control Panel (Hosting CP) is your gateway to all of the administrative functions that you can perform on your account, including adding domains to your account, creating and editing mailboxes, adding mailbox aliases, creating distribution lists, adding external contacts to your company directory, and more. How to Use this Hosting CP Admin Guide This Hosting CP Admin Guide defines all of the menu options and features within the Control Panel that allow you to manage your Exchange subscription service: Home: Returns you to the original Control Panel landing page. Users: Allows you to create and edit users for each of your Cloud services. Hosted Exchange: This menu provides access to all of your functionality. Hosted SharePoint: This menu provides access to all of your SharePoint functionality. Data Backup Mozy: This menu provides access to all of your Data Backup functionality. More Services: This menu provides you access to any services that you have purchased aside from Hosted Exchange, Hosted SharePoint or Mozy Backup Account: View, edit, and manage information related to your account. Help & Support: Access to support resources Logout: End your Admin Control Panel session Get Started with Exchange For most customers who have ordered their hosted Exchange service through the website shopping cart, the domain used for ordering the Exchange service is already associated with your account. There is no need to use the All Domains menu to begin using your service. Typically, you will utilize the Hosted Exchange menu options to do the following: Add mailbox(es) to your Exchange account Configure aliases for Exchange mailboxes Create Contacts to be displayed as part of your account Global Address List (contacts are addresses that route outside of your Exchange account) Define Distribution Lists ( addresses that route to one or more recipients, which can be any combination of mailboxes or contacts) Other Menu Options & Subscriptions Beyond the Hosted Exchange menu options used to manage the Exchange functionality, the other menu options outlined in this guide allow you to manage other aspects of your account, such as SharePoint sites, domains, and service users.

5 Hosting CP Admin Guide / Domains Page 2 Documentation Overview The primary audience for this Hosting Control Panel Administration Guide is account administrators who are responsible for setting up Exchange and SharePoint services for users in your company. To better use this guide, please review the following, which will help you understand the information presented in this documentation. NOTE: Your screen may look slightly different (layout, colors, etc.) from the screenshots referenced throughout this guide; however, the functionality remains the same. Terminology Prior to using this Hosting Control Panel Administration User Guide, please note the following information, which will help you use this guide and understand some of the terminology associated with hosted accounts. What is an Account? An account is a membership in the Hosting Control Panel (CP). An account keeps track of personal information, such as a user profile, purchases, etc. Each account has an administrator. What is a Subscription? A subscription is a package, or bundle, of hosting services provided by Cincinnati Bell to the customer, with pre-set prices and terms of service including upgrades/downgrades availability, subscription periods, and a variety of other settings (depending on the types of services to which you are subscribed). Services included in a service plan are typically a combination of features (Exchange mailboxes, SharePoint sites, etc.) along with a quantity of the service provided. Complementary services can be added during the initial purchase, or later, as an add-on resource, after the subscription has been setup. What are Resources? A resource is an itemized service that can be added or subtracted from the batch of services that define a subscription. Menu Ribbon The menu ribbon is the band across the top containing the main menu functions, such as Hosting, All Domains, and My Account. Menu Ribbon

6 Hosting CP Admin Guide / Domains Page 3 Administrator Control Panel General Use There are a few basics that you will encounter repeatedly when using the Hosting Control Panel for Administrators. This section quickly reviews how to log into the system, and how to access your subscription services for those accounts with multiple subscriptions. There are two ways to login to the system, through Cincinnati Bell MyAccount or through the Control Panel Direct. Login to the System My Account Access Go to and log in using your log in credentials. Once you are in MyAccount, click on the Cloud icon (if you are not an existing Cloud customer this will say Add Cloud ).

7 Hosting CP Admin Guide / Domains Page 4 Once you select Cloud, you will be placed into the Customer Control Panel. Where you can begin to manage your Cloud Services.

8 Hosting CP Admin Guide / Domains Page 5 Control Panel Access 1) Go to the Hosting CP Website at You should see a log-in screen similar to the one below. Enter your username and password (not your actual mailbox ID or address), which you created when you signed up for the service, and click the [Login] button. Contact Support at if you have trouble logging into the Control Panel. 2) Once you have successfully logged in, most users will see the Home screen, similar to the one below. From this screen, you can make changes to your Exchange mailboxes, domains, etc. Along the topmost menu ribbon you will find the main navigation to various sections of the Admin Control: Home: Returns you to the original Control Panel landing page. Users: Takes you to a list of current service users and the services to which they are subscribed. Hosted Exchange: This menu provides access to all of your functionality. Administrators will access the Exchange menu to add and edit mailbox parameters, create and manage contacts, distribution lists, wireless services, and more. Hosted SharePoint: This menu provides access to all of your SharePoint functionality. Administrators will access the SharePoint menu to create and manage contacts SharePoint users. Data Backup Mozy: This menu provides access to all of your Data Backup functionality. Administrators will access the Data Backup menu to create and manage Data Backup users. More Services: This menu provides you access to any services that you have purchased aside from Hosted Exchange, Hosted SharePoint or Mozy Backup

9 Hosting CP Admin Guide / Domains Page 6 Account: View, edit, and manage information related to your account. Help & Support: Access to support resources Logout: End your Admin Control Panel session Multiple Subscription Services For accounts with multiple subscriptions, you may view and access your subscription services by accessing the dropdown menu at the top of the Control Panel screen. You can also view the subscription information through the Account option in the Menu Ribbon, then choosing Subscriptions. Navigation You may access the main menu features of the Admin Control Panel by clicking the main ribbon menu links to display a new screen of information. Access to Support Resources Support documentation is available to assist all customers with using their hosted services. 1) You may access Help & Support resources from the ribbon menu: 2) Click Documentation Downloads to access the list of support documents.

10 Hosting CP Admin Guide / Domains Page 7 Domains Accessing the options under the Domains section from the Control Panel Home page will provide a list of all domains associated with the currently selected subscription. Clicking on the Hosted Domains link will provide options to add existing domains registered elsewhere, add new subdomains, and view domain details. Click any domain name link under the Domain Name column to view details of that domain. Add Existing Domain Registered Elsewhere Begin by accessing the Hosted Domains screen, as show above. 1) Click the [Add Existing Domain Registered Elsewhere] button. The Add New Domain screen displays. 2) Enter an existing domain into the Domain text field. 3) Click [Next>>]. A summary screen displays.

11 Hosting CP Admin Guide / Domains Page 8 4) Click [Finish] to add the new domain. Add New Subdomain Subdomains add a prefix to an existing domain and are most often used for Web hosting purposes to create a test area for web development purposes (e.g., development.mydomain.com) or to setup a SharePoint site (e.g., intranet.mydomain.com, SharePoint.mydomain.com, etc.). You can add a subdomain to any domain that you have associated with a hosted service. 1) To add a subdomain to a current domain associated with a service, access the Hosted Domains screen. A list of domain names associated with your account displays. 2) Click the [Add New Subdomain] button. The Add New Subdomain screen displays (below), which allows you to assign a new subdomain to a current associated domain name. 3) Complete this screen. From the drop-down menu, select the domain name to which the subdomain name is to be assigned. DNS hosting Subdomain name: Enter the subdomain prefix title in the input field. Click the [Next >>] button 4) Click the [Finish] button at the end of the setup wizard to complete setup of the service. The Domains screen updates to show the new subdomain has been added to your account. Note that any subdomains are listed under their parent domain and slightly indented to indicate that it is a subdomain.

12 Hosting CP Admin Guide / Domains Page 9 NOTE: To hide subdomains from this view, just click the [Hide Subdomains] button; then click the [Show Subdomains] button to view them again. Delete a Domain or Subdomain To delete a domain or subdomain, begin by accessing the Hosted Domains screen. NOTE: You cannot delete a domain or subdomain if it is in use (assigned to) a mailbox or SharePoint site. 1) Select the domain to delete by clicking the appropriate Domain Name. The Domain Details screen displays. 2) Click [Delete]. The Control Panel checks to be sure you want to delete the selected domain. 3) Click [OK]. The selected domain is deleted and no longer displays. Manage DNS Records (MX, A, CNAME, etc.) Cincinnati Bell Hosting Services has the ability to host and manage DNS services for your domain name(s). Whether you purchase a new domain, transfer an existing one, or simply want to host DNS with Cincinnati Bell Hosting Services, we can be your single administrative control for DNS, as well as your hosted Exchange, SharePoint, and other services. 1. To manage your DNS settings, access the Domains screen from the Control Panel home page. All of the domains and sub-domains associated with your hosted services are listed so that you may access the DNS records associated with each.

13 Hosting CP Admin Guide / Domains Page Click the hyperlink of the Domain Name you wish to manage. The name of the domain displays at the top to identify the domain with which you are working (as the example shown below). The default Summary tab displays the overall status of the domain and the services that are subscribed to the domain. 3. Click the DNS tab to view details of this domain from which you may add or modify the domain s actual DNS records. Depending on whether your DNS is hosted with Cincinnati Bell or hosted by a third-party, you will see screens similar to the following: External Domain (DNS Records hosted with another provider): no DNS changes can be made via a Cincinnati Bell Hosting Control Panel for domains where the DNS records are hosted with another provider. If you need to make changes to the DNS records of such domains, you will need to access your account with the DNS host provider and make those changes within that account. Optionally, click the [Change DNS Hosting to Internal/External] button to assign this Hosting CP as the DNS Host of choice for this domain. You will need to assign the domain to a current Cincinnati Bell subscription and update your DNS hosting records with the domain s current registrar.

14 Hosting CP Admin Guide / Domains Page 11 NOTE: This requires that you update your DNS Records with your current registrar to point to: o ns1.cinbellcloud.com o ns2.cinbellcloud.com Domain and DNS Records hosted at Cincinnati Bell: You may make changes to current DNS records, and/or add new DNS Records to domains hosted by Cincinnati Bell through this Control Panel. TO do so, proceed to Step Click the DNS Records sub-tab just below the DNS main tab. 5. You can now click any NS, MX, TXT, A, or CNAME record hyperlink from the Host column to modify it. To add a new DNS record for this domain, click the [Add New DNS Record] button. Note that the NS (Name Server) records cannot be changed as they represent the name servers. 6. From the Select DNS record type drop-down menu select the type of DNS record to be added. 7. Enter the parameters needed to define this DNS record and click the [Finish] button to complete the addition of this DNS record to the domain name. 8. The following are the DNS records that need to be set for your Hosted Exchange Services: a. Hosting ALL DNS Records with Cincinnati Bell (check Zone management ability for the domain). At your domain registrar, point the domain s NS records to: i. ns1.cinbellcloud.com ii. ns2.cinbellcloud.com

15 Hosting CP Admin Guide / Domains Page 12 Whether you are hosting your DNS records with Cincinnati Bell or not, the following DNS records will need to be added: b. MX Records routing for Exchange only: i. Server4.inboundmx.com preference 10 ii. Server5.inboundmx.com preference 20 c. CNAME record for Exchange only: i. Autodiscover.yourdomain.com that routes to autodiscredirect.hostaccount.com. d. TXT record routing for Exchange only: i. v=spf1 include:collaborationhost.net ~all

16 Hosting CP Admin Guide / Exchange Page 13 Exchange For most customers the Hosted Exchange option is the most frequently used service, as this menu provides access to all of your functionality. Administrators will access the Hosted Exchange menu to add and edit mailbox parameters, create and manage contacts, distribution lists, wireless services, and more. To view the main features associated with your Exchange service, log into the Hosting CP and access Hosted Exchange from the ribbon menu. You should see a screen similar to the one below from which you will manage your Exchange features. Information About Your Exchange Account You can view general information about your Exchange account by clicking on General General from the Hosted Exchange screen.

17 Hosting CP Admin Guide / Exchange Page 14 On the Mailboxes tab, you can view, add, and remove service users. NOTE: The best way to manage service users is via Users in the Menu Ribbon. From the General Domains location, you can view, add, and remove domains associated with your Exchange subscription. NOTE: There must be at least one domain associated with your Exchange service before you can add mailboxes. Associate a Domain with Your Exchange Account Associating a domain with your hosted Exchange account enables you to add mailboxes. 1) Begin by accessing Hosted Exchange from the Menu Ribbon. 2) Select the General tab. 3) Select the Domains link. The Domains screen displays. 4) Click [Add]. The Add Domain screen displays.

18 Hosting CP Admin Guide / Exchange Page 15 5) Select the domain to add from the list of currently available domains and click [Submit]. The domain is added to your hosted Exchange account.

19 Hosting CP Admin Guide / Exchange Page 16 Add Mailboxes to Your Exchange Account By default, when you order your service, no mailboxes are created. You may create as many mailboxes as you ordered when you purchased your service. NOTE: Before you can add a mailbox, you must first associate (add) at least one domain to your Exchange account. See Associate Domains to Your Exchange Account for more information/details. 1) Select Hosted Exchange from the Menu Ribbon and select the Mailboxes tab. The Mailboxes screen displays. (If you have not yet created any mailboxes, the screen will look like the one below.) NOTE: If you do not see the [Add New] button, you do not have any mailboxes available for your account. You must first purchase additional mailboxes. 2) To add a mailbox, click the [Add New] button. If there are service users without Exchange assigned to them, the screen prompts you to select either a New Service User or an Existing Service User. 3) Select Existing Service User (for this example) in order to select a user from a list, and then click the [Next>>] button. A list of existing service users displays. 4) Select a user from the list by clicking the user s name. The Add New Mailbox wizard displays the next step.

20 Hosting CP Admin Guide / Exchange Page 17 5) Select appropriate services for this mailbox. 6) Click the [Next>>] button. The next step in the Add New Mailbox wizard displays. 7) Click the [Next>>] button when the mailbox settings are correct. The summary step of the Add New Mailbox wizard displays.

21 Hosting CP Admin Guide / Exchange Page 18 8) Review the new mailbox information and click [Finish]. The mailbox provisioning process begins. You may continue creating mailboxes or go to other areas of this Control Panel while the mailbox is created. You may also click the Refresh link at the top right of screen to update the status of the new mailbox. When the new mailbox has been fully created the Status will change from ( Ready ) and is then ready for user login. ( Provisioning ) to

22 Hosting CP Admin Guide / Exchange Page 19 Remove Mailboxes from Your Exchange Account You can remove mailboxes that are no longer needed (e.g., ex-employees) at any time through the Hosting CP. NOTE: Removing a mailbox automatically increases the available mailbox resources in your subscription by the number of mailboxes removed. Also, any wireless options associated with the removed mailbox will automatically be available to be associated with another mailbox. 1) Log into the Control Panel, and access Hosted Exchange from the Menu Ribbon. Click on the Mailboxes tab. The Mailboxes screen displays. 2) Click the checkbox preceding any mailbox(es) to be removed. 3) Click the [Remove] button (which activates when a mailbox has been selected).. You may remove multiple mailboxes by clicking additional checkboxes. Your subscription resources will automatically be updated. All add-on resources, such as wireless service, will automatically be updated. Configure Alias(es) Additional Addresses for a Mailbox You can add an unlimited number of aliases to a mailbox. An alias address means that the user can receive sent to any user-defined alias address, but all is still sent outbound using the primary address. 1) Log into the Control Panel, and access Hosted Exchange from the Menu Ribbon. Click on the Mailboxes tab. A list of all mailboxes displays. 2) Select the mailbox to which you would like to add an alias by clicking its hyperlink from the Service User column.

23 Hosting CP Admin Guide / Exchange Page 20 The mailbox Detail screen displays for this user s mailbox. 3) Click the Additional Addresses tab to add additional aliases to the mailbox. 4) To create a new alias address, click the [Add New] button. The Add New Additional Address screen displays. 5) Enter the new alias prefix in the Additional Address input box and use the drop-down menu of domain names available for your account. If you have multiple domains under your account you can select the desired domain from the drop-down menu. 6) Click the [Next>>] button.

24 Hosting CP Admin Guide / Exchange Page 21 A message displays that the alias address is ready to be created. 7) Click the [Finish] button. The alias address is created and all additional addresses for this mailbox display. You may continue adding alias addresses to this mailbox by clicking the [Add New] button. Optionally, now that multiple addresses have been defined for this mailbox, you may remove an alias by placing a checkmark beside it and clicking the [Remove] button. Enable Outlook Download If you have purchased the Outlook download option for your account, you can activate/enable Outlook download for a mailbox on the Outlook Download tab. 1) Log into the Control Panel, and access Hosted Exchange from the Menu Ribbon. Click on the Mailboxes tab. 2) Select the mailbox for which you would like to enable Outlook download. The Mailbox tab is on top by default. 3) Select the OutlookDownload tab. 4) Click the Activate link. You are now ready to confirm the new Outlook download. 5) Click [Finish]. Once the status changes from Provisioning to Ready, you can click the Open link to download a copy of Outlook.

25 Hosting CP Admin Guide / Exchange Page 22 Mail Forwarding You can set up a mailbox to be forwarded to another mailbox. 1) Select Hosted Exchange Mailboxes. 2) Select a mailbox that you would like to forward. 3) Click the Mail Forwarding tab. 4) Click the Activate link. The Add New Mail Forwarding screen displays. 5) Enter the address to which you would like the selected mailbox forwarded. 6) Click [Next>>]. The CP confirms that you are now ready to create the new forwarding. 7) Click [Finish]. Remove Mail Forwarding To remove forwarding from an mailbox, return to the Mailboxes screen. 1) Select the appropriate mailbox from the list. 2) Click the Mail Forwarding tab. Note that the Activate link is now a Deactivate link.

26 Hosting CP Admin Guide / Exchange Page 23 3) Click the Deactivate link. Mail forwarding is removed for the selected mailbox. Add an Contact to Exchange contacts, by definition, are addresses that may be added to your account Global Address List (GAL) that represent addresses OUTSIDE of your account domain(s) (i.e., external addresses). Most Exchange users will want to create general contacts from within Outlook for everyday communications with recipients of your day-to-day correspondence. However, you may wish to create contacts to be added to your account GAL for the purposes of having s routed to these contacts who may be associated with your business in some manner. You may create unlimited contacts; they do not take up storage space on the server, since s sent to contacts route outside of your domain account. 1) Log into the Control Panel, and access Hosted Exchange from the Menu Ribbon. Click on the Contacts tab. The Contacts screen displays. 2) To create a new contact, click the [Add New] button. The Add New Contact screen displays.

27 Hosting CP Admin Guide / Exchange Page 24. 3) Define the following inputs: Alias: A shorthand reference for the contact. NOTE: You cannot leave spaces in the alias name Display name: How the contact will be displayed in the GAL External address: A free-form field to enter the actual delivery address for the contact being defined 4) Click the [Next>>] button. The creation confirmation screen displays. 5) Review the new contact information and click the [Finish] button.

28 Hosting CP Admin Guide / Exchange Page 25 Create a Distribution List Administrators can create an unlimited number of distribution lists for your organization. Distribution lists are not mailing lists of people outside of your organization. They are meant to help you organize your addresses into groups and send messages to everyone who is a member of that group. For instance, you can create a distribution list called Sales, and add all of your sales staff to that distribution list. When you send a message to Sales, it is delivered to every mailbox that is a member of the Sales distribution list. Like mailboxes and contacts, distribution lists appear in your Global Address List (GAL). 1) Log into the Control Panel, and access Hosted Exchange from the Menu Ribbon. Click on the General tab. Click the General link. 2) Click the Distribution List Administrative Interface link at the bottom of the screen. All distribution lists currently defined for this account display. To create a new distribution list click the [Add Distribution List] button. To edit previously created distribution lists, click the hyper-link defining the distribution list under the Display Name column in order to access the distribution list s details screen and edit accordingly.

29 Hosting CP Admin Guide / Exchange Page 26 3) The Add New Distribution List screen allows you to define the distribution list. The Alias is a quick/shortened name that can be quickly typed by other users when addressing an to this distribution list. The Display name is the full name of the distribution list, as it would appear in the GAL. 4) Type an address prefix for the distribution list in the address input box and select the appropriate domain from the drop-down menu if you have multiple domains associated with your account. Define the nature of delivery for this distribution list in the Security section: Everyone: Allows senders from the Internet to send to this distribution list address. This is the least secure option allowing anyone to send to this address. Organization: Allows only senders from within your organization (account) to send to this distribution list address. Members: Allows only members of the distribution list itself to send to this distribution list address. This is the most restrictive security option. NOTE: Cincinnati Bell cautions customers on accepting the default of Everyone if you are using common distribution list addresses, such as Sales, Marketing, or Info, etc. These are common addresses that may susceptible to spammers. Finally, select whether this distribution list should appear in your GAL by clicking the checkbox next to Show in address book. If this checkbox is unchecked, the distribution list is still valid but will NOT be displayed in the Global Address List (GAL). Click the [Save] button to finalize your creation of the distribution list. The system shows you that the new distribution list is being created. 5) You can continue to create additional distribution lists, delete or edit previously created distribution lists.

30 Hosting CP Admin Guide / Exchange Page 27 6) To add members mailboxes and/or contacts to a distribution list, select one of the pre-defined distribution list(s) from under the Display Name column. 7) Click any of the tabs across the top to access details associated with the distribution list. These tabs enable you to add mailboxes and/or contacts as members to the distribution list, adjust security settings, and also change the address(es) as needed to manage the distribution list. 8) Click the Members tab to add mailboxes and/or contacts as members to this distribution list. A list of currently defined members (if any) displays. 9) To add members to this list, click the [Add New Member] button. The Add Distribution List Member screen displays. 10) Select the member(s) to be added to the distribution list by clicking the checkbox in front of each member. 11) When finished with your selection of distribution list members, click the [Submit] button. NOTE: A distribution list may contain a single member, or multiple members mailboxes and/or other distribution lists as long as the members have valid addresses. The distribution list updates to show Creating in the Status column to indicate that the changes are being made.

31 Hosting CP Admin Guide / Exchange Page 28 Add a Resource Mailbox This option creation of mailboxes that represent resources, such as conference rooms or equipment items such as whiteboards, projectors and so on. By creating such resources, users can then book them via the calendaring feature of Exchange in much the same way that they would book fellow attendees, thereby reserving the resource item for their use. 1) Click on the Hosted Exchange tab in the Menu Ribbon. 2) Click on the Exchange Resource Mailbox tab. 3) Click [Add New]. 4) Enter the information requested for the resource mailbox. Click [Next]. 5) Confirm the information and click [Finish].

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