Customer Installations Advice No. 1389A 21/01/15

Transcription

1 Customer Installations Advice No. 1389A 21/01/15 Ref. Doc. ES1, Premises Connection Requirements TO: Customers, Accredited Service Providers, Electrical Contractors and Ausgrid Staff Amendment to ES1, Premises Connection Requirements Changes to Installation Inspection and Locations Sydney South and East N.B. CIA1389A supersedes CIA1389. The only difference is an updated fax number for the Zetland office. New Sydney East (Zetland) Installation Inspection Office From 2 February 2015, Ausgrid s Installation Inspection group will establish an additional regional office at 130 Joynton Ave Zetland NSW This office will service the Sydney CBD, East and several inner city suburbs including the following local council areas: Sydney City Council, Marrickville Council, Botany Bay Council, Randwick Council, Waverley Council and Woollahra Council. All other areas will continue to be serviced by the Sydney South office based at Oatley. Attached (Appendix A) is the list of suburbs being serviced by the Zetland and Oatley Offices. In addition, Ausgrid is also implementing a new phone system to allow for the more efficient use of Ausgrid resources and provide clearer direction for our customers when they call. These new arrangements will be trialled in the Sydney South and East areas before being fully implemented in the first quarter of These arrangements are detailed below. New phone enquiries system All phone enquiries for both Sydney South and East will be via the following phone number and options Ph: o Option 1 Zetland (East) Press 1 if your enquiry relates to a AS/NZS3000 or Service and Installation Rules question or is of a technical nature, alternatively, Press 2 if your call relates to a defect or you wish to make an appointment o Option 2 Oatley (South) Press 1 if your enquiry relates to a AS/NZS3000 or Service and Installation Rules question or is of a technical nature, alternatively, Press 2 if your call relates to a defect or you wish to make an appointment Access to technical enquiries trial in the South and East areas You ll be able to contact our technical enquiries specialists between 9am and 12pm, Monday to Friday. Due to call volumes, this may vary from time to time, however we ll advise any changes via the phone message. 1

2 Appointments Appointments can be made to visit either Oatley or Zetland, by utilising the new phone system above and selecting 2 for the appropriate location. Meter issue locations for ASPs There is no provision for meter issue available to ASPs at the Zetland office. This service will continue at the current Ausgrid field depots - Oatley, Hornsby, Tuggerah and Wallsend. 2

3 Amendments to ES1 Premises Connection Requirements Delete Clause 2.1 and replace with the following new clause. 2.1 Premises connection inquiries Information for customers wishing to connect or upgrade their current connection to the network system can be found on Ausgrid s website: Technical inquiries concerning premises connections at a particular site can be made at an Ausgrid Network Operations office serving the following localities: UPPER HUNTER AREA Muswellbrook office Connections in the Muswellbrook, Scone, Merriwa, Singleton and Branxton areas. Local Government Areas (LGA) Upper Hunter, Muswellbrook, Singleton 41 Thomas Mitchell Drive, MUSWELLBROOK. Postal Address: PO Box 196 Muswellbrook am to 3.30 pm (Monday to Friday) Customer connection inquiries: (02) General Facsimile (connection applications, (02) CCEW s and NOSW's forms) Technical Enquiries: datamuswellbrook@ausgrid.com.au Facsimile for connection applications, CCEWs and NOSWs (02) or (local calls) datamuswellbrook@ausgrid.com.au LOWER HUNTER AND CENTRAL COAST AREA Tuggerah Office Connections in the NSW Central Coast area. 14 Pioneer Ave Tuggerah Postal Address: PO Box 3744 Tuggerah NSW am to 4 pm (Monday to Friday). Customer connection inquiries (02) General Facsimile (not forms) (02) Technical Enquiries ccsii@ausgrid.com.au Facsimile for all connection applications, CCEW s and NOSW s (02) or (local calls) datanorth@ausgrid.com.au 3

4 Wallsend Office Connections in the Cessnock, Lake Macquarie, Newcastle, Maitland and Port Stephens areas. Building 5, 78 Abbott St Wallsend Postal Address: PO Box 487 Newcastle NSW :30 am to 4pm (Monday to Friday). Customer connection inquiries (02) (Technical Enquiries) General Facsimile (not forms) (02) Facsimile for all connection applications CCEWs and NOSWs (02) or (local calls) SYDNEY NORTH AREA Hornsby Office Connections between the southern side of the Hawkesbury River to the northern side of Sydney Harbour and the Parramatta River. Building 2, Bridge Rd near Sherbrook Rd, Hornsby Postal Address: GPO Box 4009 Sydney NSW am to 4.00 pm (Monday to Friday). Customer inquiries (02) General Facsimile (not forms) (02) Technical Enquiries ( ) or Technical Enquiries (phone) (02) Clerical Enquiries ( ) or Clerical Enquiries (phone) (02) Main Switchboard Drawings Facsimile for all connection applications, CCEWs and NOSWs (02) or (local calls) Local Call

5 SYDNEY SOUTH AND EAST AREA Generic for South and East 7:30 am to 4pm (Monday to Friday). All Phone Enquiries 8:00am 3:00pm (Monday to Friday) (02) Postal Address GPO Box 4009 Sydney NSW 2001 Facsimile for all connection applications, CCEWs and NOSWs 02) or (local calls) Oatley Office (South Area) Connections south of Parramatta River, western suburbs, and those not in the East area Judd Street Oatley. (Building No.1) South western corner of the ground floor of the Administration Building. General Facsimile (not forms) (02) Zetland Office (East Area) Connections in the Sydney CBD, Inner West and Eastern Suburbs 130 Joynton St Zetland NSW 2017 Level 1, Building 4 seniors.zetland@ausgrid.com.au General Facsimile (not forms) (02) Account inquires Connection of supply Disconnection of supply GENERAL Alternatively telephone inquiries may also be made to these offices through Ausgrid s Customer Contact Centre on: } Calls to this number can be made for the cost of a local call in NSW. Paul Brownlee Installation Inspections Manager Appendix A East and South Suburbs 5

6 Appendix A - East and South Areas East Area Alexandria Dulwich Hill Moore Park The Rocks Banksmeadow Eastgardens Newtown Ultimo Beaconsfield Eastlakes North Bondi Vaucluse Bellevue Hill Edgecliff Paddington Waterloo Bondi Elizabeth Bay Pagewood Watsons Bay Bondi Beach Enmore Petersham Waverley Bondi Junction Erskineville Phillip Bay Woollahra Botany Eveleigh Point Piper Woolloomooloo Bronte Forest Lodge Port Botany Zetland Camperdown Garden Island Potts Point Centennial Park Glebe Pyrmont Chifley Haymarket Queens Park Chippendale Hillsdale Randwick Circular Quay Kensington Redfern Clovelly Kings Cross Rose Bay Coogee Kingsford Rosebery Daceyville La Perouse Rushcutters Bay Darling Harbour Lewisham St Peters Darling Point Little Bay Stanmore Darlinghurst Malabar Surry Hills Darlington Maroubra Sydenham Dawes Point Marrickville Sydney Diamond Bay Mascot Sydney Uni Double Bay Matraville Tamarama Dover Heights Millers Point Tempe 6

7 South Area Abbotsford Clempton Park Illawong Port Hacking Alfords Point Como Jannali Punchbowl Annandale Concord Kareela Ramsgate Arncliffe Concord West Kirrawee Ramsgate Beach Ashbury Condell Park Kogarah Regents Park Ashfield Connells Point Kogarah Bay Revesby Auburn Cronulla Kurnell Rhodes Balmain Croydon Kyeemagh Riverwood Balmain East Croydon Park North Kyle Bay Riverwood Bangor Croydon Park South Lakemba Riverwood North Banksia Dobroyd Point Lansdowne Rockdale Bankstown Dolans Bay Leichhardt Rodd Point Bardon Ridge Dolls Point Leightonfield Rookwood Bardwell Park Drummoyne Liberty Grove Roselands Bass Hill Earlwood Lidcombe Royal National Park Bass Hill East Hills Lilli Pilli Rozelle Belfield Enfield East Lilyfield Russel Lea Belmore Enfield West Loftus Sandringham Berala Engadine Lucas Sandy Point Beverley Hills Five Dock Lugarno Sans Souci Beverly Hills North General Manager Maianbar Sefton Bexley Georges Hall Menai Silverwater Bexley North Grays Point Milperra South Strathfield Birchgrove Greenacre Miranda Strathfield Birrong Greenacre Monterey Summer Hill Bonnet Bay Greenacre North Mortdale Sutherland Breakfast Point Greenacre West Mortlake Sydney Olympic Park Brighton Le Sands Gymea Mt Lewis Sylvania Bundeena Gymea Bay Narwee Taren Point Burraneer Haberfield Narwee North Turrella Burwood Heathcote North Strathfield Undercliffe Cabarita Heights Oatley Villawood Campsie Hombush West Oatley West Wareemba Canada Bay Homebush Oyster Bay Warumbul Canterbury Homebush Bay Padstow Waterfall Caringbah Hurlstone Park Panania Wiley Park Carss Park Hurstville Peakhurst Woolooware Chiswick Hurstville Penshurst Woronora Chullora Hurstville Grove Picnic Point Woronora Heights Yagoona (sth) Yarrawarrah 7