sabre red your total travel solution emquest.ae Agency workspace Quick Reference

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2 sabre red your total travel solution Agency workspace Quick Reference emquest.ae

3 Sabre Red Agency Workspace Quick Reference 1 Table Of Content SIGN IN/OUT Sign In/Out - Encode - Decode - Sabre Atlas - Currency 1 SI*1234 Sign into all areas References - Sabre Availability - Direct Access Availability Selling From Availability - Long Sell - Increase/Decrease Number In Party - Name Field - Passenger Type Code Phone Field - Ticket Field - Received Field - Remarks - End/Ignore PNR OSI (Other Service Info) - SSR (Special Service Request) - Seat Selection *S* S/* SO* B ENCODE W/-CCBAHRAIN Display all working areas Redisplay sign in message Sign out from all areas Change to area B City code Reservation Address - Frequent Flyer - FF - Limousine Ground Transportation (Long Sell Entry) Short Sell Entry - Retrieve PNR - Print Itinerary - Display PNR Elements Cancel Segment - Insert/Move Segment - Change Segment Status - Change Class Of Service - Divide (Steps) W/-APHEATHROW W/-ALGULFAIR W/-HLSHERATON W/-CRHERTZ W/EQ-AIRBUS HCCFLORIDA Airport code Airline code Hotel code Car co.code Aircraft American state Clone PNR (Copy) - Queue - Flight Information - Corporate Booking (Steps) 9 HCCC/BAHRAIN Country Fare Quote (FQ) - Rules Display From FQ 10 DECODE Display Booking Codes & Agreements - Flight Finder - Journey Record - Automated Pricing (Phase 3) - Enhanced Rule Display (ERD) Low Fare - Low Fare Search - Command Pricing (Phase 3.50) - Discount Pricing (Phase 3.75) W/*BAH W/*LHR W/*GF W/HL*SI City name Airport name Airline Hotel Price Retention (Save Your Fare) - Create Future Ticketing (FP) - Ticketing Profile - Add Ticketing Qualifiers 13 W/CR*ZE W/EQ*747 Car Aircraft Printers - Issue Tickets - Issue Tickets From FP Line - Audit Trail Reports / Sales Report - Manual Ticket (Phase 4) Print Manual Ticket (Phase 4) - Issue Net Remit Tickets - Voiding Tickets - Refunds and Exchanges HCCFL HCCC/BH SABRE ATLAS American state Country Four Easy Steps To Sell Hotels Step 1 - Hotel Availability - Modify Availability - Step 2 - Hotel Description - Step 3 - Hotel Rate Description Step 4 - Sell A Rate - Modify a Sold Segment W/-CYRIYADH,SA W/-ATRUH W/-CYRIYADH,SA CYDAMMAM,SA W/-CYJEDDAH,SA ATDMM Closest airports to city Closest airports to airport Distance between 2 cities Distance between city and airport Four Easy Steps To Sell Cars (Step 1 - Shop For Lowest Rate) - Step 2 - Look For Specific Car Company - Step 3 - Check The Rules and Restrictions - Step 4 - Book The Car 18 W/-ATRUH ATJED N*/GLOBEA Distance between 2 airports Display country and city information for country name start with A Additional Car Options 19 CURRENCY Products Agency eservices Sabre Scribe DC*CUR DC*SAR Display list of countries currencies, code and rate of exchange against the local currency Decode currency Virtually There Configuration Tool 22 DC USD500.00/GBP Convert currency amount Format Finder 23 Cars 24 Hotels 25

4 2 Sabre Red Agency Workspace Quick Reference 3 REFERENCES SELLING FROM AVAILABILITY T 7 5 or T 7-5 Sabre Calculator (add/subtract) 01Y7 Sell a seat from line number 7 T JUL/03 T 15APR 7 or T 15APR-7 T*NYC T ETNYC/PAR Display calendar for specific month Check date (Plus or Minus) number of days Display local time in specific city Calculate time difference between cities 01Y7M8 01Y7* 01Y7LL 01Y7M8LL* Sell Y class from line number 7 and M class from line number 8 Connecting flight/same class Waitlist segment Waitlist connecting flights/different class Reservation T 1400BAH/DXB SABRE AVAILABILITY 130JUNBAHDXB 130JUNBAHDXB GF 130JUNBAHDXB2P 130JUNBAHDXB1APAR 130JUNBAHDXB-Y 1* 1*OA 1*R 1 2 Calculate time of one city based upon the ime of another city Sabre availability With specific airline With departure time Via connecting city and time Specific class More availability Return to original availability Redisplay last availability Plus days 0AA 01Y1OPEN LONG SELL 0EK162Y25JULBAHRUHNN1 0GF162Y25JULBAHRUHLL1 0QR162Y25JULBAHRUHGK1 0EYOPENY25JULBAHRUHDS1 0EYOPENYBAHRUHBS1 INCREASE / DECREASE NUMBER IN PARTY,3,3S2 Surface segment (ARNK) Sell open segment Book a seat Book a waitlist segment Book passive segment Book an open segment Book an open segment without date Increase all air segments to 3 seats Increase segment 2 to 3 seats JUL 1 GF 1 ALL Minus days Different date With specific carrier Display with all carriers NAME FIELD -ABDULAZIZ/AHMED MR -3ABDULAZIZ/AHMEDMR/ LAILAMRS/MOHAMEDMR Enter single name Enter names for more than one person with the same Family Name 1R10JUL Return in specific date -ABDULAZIZ/ALIMSTR*05YRS Enter child name 1R 7 DIRECT ACCESS AVAILABILITY 125SEPBAHIST EK 125SEPBAHIST6P EK 125SEPBAHDXB1AIST EK 125SEPBAHIST-Y GF 1 OA 1 * OCT 1 R15NOV 1 R 7 Return plus number of days Direct access availability With departure time Via connecting city and time Specific class Direct access to other airline More availability from main display Plus days Minus days Different date Return in specific date Return plus number of days I/ABDULAZIZ/MAHAMISS*DOB 3INFT/ABDULAZIZ/ MAHAMISS/29MAR ABDULAZIZ/MAHAMISS , *DOB17SEP98 PASSENGER TYPE CODE PDTC PDTCNN-1.2,1.3 Enter infant with Name remark-do not use INF Send an SSR to the airline to inform that an infant is traveling with an adult Change the whole name of passenger 1 Delete all names in name item 1 Delete name 1.2 Delete names 1.1 and 3.1 only Add name remark Enter passenger type and age in years for child with name select Add several names to one passenger type by separating name numbers with comma. PD Display stored passenger type codes

5 4 Sabre Red Agency Workspace Quick Reference 5 PHONE FIELD OSI - OTHER SERVICE INFO 9FRA PWCT AHMED-H -H -B ZIG ZAG TVL REF AHMED TICKET FIELD PSGR without CTC in Frankfurt Add the name and the house phone number of the passenger HOME/HOTEL BUSINESS REMOVE LINE 2 Change Phone Number of line number 2 3OSI QR CIP CEO OF GULF AIR OSI EK VIP PASSENGER Send OSI message to a particular airline in the PNR for a specific passenger Never Use OSI For Meal Requests Change an OSI facts for a particular airline in the PNR Delete an OSI Remark SSR - SPECIAL SERVICE REQUEST 3VGML1-2.1 Request vegetarian meal for segment 1 passenger 2.1 Reservation 7TAW14SEP/ 7TAW/ 7TAW14SEP60/ 7 TAW18SEP60/ PNR will be placed on Q9 on 14SEP PNR will be placed on Q9 the same day PNR will be placed on personal Q60 on the 14SEP Change ticket time limit so the PNR will be placed on personal Q60 on the 18SEP 3MOML2,3-1.1,2.1 3BSCT-1.1 3NSST1/12A-1.1 x3tknm/ LANG/PASSENGER SPEAKS FRENCH ONLY-3.1 Request Muslim meal for segment 2 and 3 passenger 1.1 and 2.1 Request baby cot for passenger 1.1 Request seat 12A for segment 1 passenger 1.1 Advise ticket number manually Send SSR message to airline in the PNR RECEIVED FIELD 6ALI 6 NASER ALI REMARKS 5CHECK PASSPORT The PNR request is received from Ali Changes received from field while creating PNR General remark 31 LANG/PASSENGER SPEAKS FRENCH ONLY DU*/SPM DU*/SPM KU Change an SSR facts for all airline in the PNR for passenger 3.1 Cancel SSR item 1 from PNR Cancel AA messages Display all special meals codes Display special meals codes by carrier 5*FQTV NBR LH Remark will show on ticket, below name field 3CHLD/13JUN Send an SSR to the airline to inform child date of birth. 5 HAVE A NICE TRIP 5 S2 DEP AT GATE 1 5H-FARE QUOTED 500 USD 5-CASH 51 NEW TEXT 51 5Q- END/IGNORE PNR Itinerary remark Itinerary remark for specific segment Historical remark, this will add the remark to PNR history Form of payment remark Change itinerary remark Delete remark from line 1 Future queue placement 3DOCS/P/SA/123456/SA/24SEP77/ M/15JUN15/ABDULAZIZ/MOHD MR-1.1 *P3D N*/APIS SEAT SELECTION 4G1* 4G1/12AB Send passport detail to airline in SSR Display secure flight info in PNR Display carriers participating in APIS (DOCS,DOCO,DOCA) Display seat map for segment 1 Book 2 seats on segment 1, 12A and 12B E ER ET EM I IR End transaction and remove PNR from Work area End and retrieve PNR End transaction and ignore PNR End and mail PNR to passenger Ignore PNR Ignore and retrieve PNR 4G1/12AB14AB 4G1/12A-1.1 4G1/NW *B 4GX2 4GX1/12A Book non consecutive seats Book seat 12A on segment 1 for passenger 1.1 Request non smoking, window seat, Generic seat request Display booked seats Cancel seats for segment 2 Cancel specific seat from segment 1 4GXALL Cancel all seats

6 6 Sabre Red Agency Workspace Quick Reference 7 3NSST/NW-1.1«4G1*/O ADDRESS Request a non smoking window seat for passenger 1.1 (for non-interactive carriers) Override the request for a graphical display & present the host seat map display, when you have seat map enable Short Sell Entry 0SUR/1A2/DXB/SI-FREE TEXT RETRIEVE PNR *-ABDULAZIZ *GHHKLB You have two service types: A indicates car upon arrival D indicates car upon departure Retrieve PNR by name Retrieve PNR by record locator Reservation PE ADDRESS EM Add address to PNR End and mail PNR to the passenger *BA162/25JULBAH-ABDULLA *2 Retrieve PNR by flight details Display PNR from name list EMT End PNR and send electronic ticket notification to all addresses in the PNR *L PRINT ITINERARY Display name list EMI *PE PE1 End Passenger Name Record (PNR) and send e-invoice advising an electronic invoice is available on the web site Display address Delete address DIT DPI R DIT S1/2 DPI DISPLAY PNR ELEMENTS *A Print itinerary and retrieve PNR Print segment 1 & 2 only Display all PE1 ADDRESS 5Z ID-NF Change address of line number 1 Replace The Underscore ( _ )With Two Equals signs = = Add remarks for sending ticket without fare *I *N *T *B *H Display itinerary Display names Display ticket field Display pre-reserved seats Display history FREQUENT FLYER - FF *P3 Display general facts FFBA Add frequent flyer number for Passenger 1.1 *FF *PE Display frequent flyer number Display address FFWY123456/BA-1.1 PT*BA PT* *FF FF1 FF1 EK LIMOUSINE GROUND TRANSPORTATION Long Sell Entry Enter FF number for WY when flying BA for pax 1.1 FF agreement between airlines Display the entire list of carriers participating in FF Frequent Flyer Exchange/ Partnership agreements Display FF number Delete FF number Change FF number for line number 1 for passenger 1.1 *PQ *P5 *P7 *P3S *P3O *PQS *PQ1 *P3D *S*P *P4 *P6 Display price quote Display remarks Display ticket time limit Display GFAX (OSI) only Display GFAX (SSR) only Display price quite summary Display price quote #1 Display secured information Display agent sign & printers Display AA Facts Display Sabre Reference 0SUREKNN1LHR25SEP/CDA/ EK2020/25SEPDXBLHR/DXB/ SI- FREE TEXT All sub-fields identified in the long sell request are mandatory and must be included for a valid SUR segment request. The flight information from the airline segment is required input in the SUR. Free text information should contain passenger s pick up or drop off location information (times, addresses, contact information, etc) You have two limousine service types: CDA= upon arrival (Chauffeur Driven Arrival) CDD= upon departure (Chauffeur Driver Departure)

7 8 Sabre Red Agency Workspace Quick Reference 9 CANCEL SEGMENT X2 X1/4 X1-3 XI INSERT/MOVE SEGMENT /2 /2/1 /0/4,5 /1A /2/01Y7 CHANGE SEGMENT STATUS EWR EW.1HK CHANGE CLASS OF SERVICE WC1Q WC1Q/2B WCAY Cancel segment 2 Cancel segment 1 and 4 Cancel segment 1-3 Cancel whole itinerary Insert after segment 2 Move segment 1 after segment 2 Move segment 4 & 5 to 1st position Insert ARNK after segment 1 Insert a sell after segment 2 Update schedule changes/segment status/end & retrieve PNR Update schedule changes/segment changes & end PNR Confirm segment number 1 Will change segment 1 to Q if available Change segment 1 to Q & segment 2 to B if available Will change all segment to Y class if available DIVIDE (STEPS) - Use only when change in itinerary / party separation is needed 1.D1 Divide name item 1 D1.1*2.1 Divide name 1.1 and Modify the divided PNR at this point 3.6 CALLER NAME Add the received from field 4.F File PNR 5.Modify the second PNR if needed (original) 6.6 CALLER NAME Add the received from field 7.E End transaction (30SI YY TCP2 etc.to LINK PNR) CLONE PNR (COPY) IC ICB2 ICX1 IC 7 ICAPD 20 QUEUE QC/ QC/- Q/17 Q/-NABEEL QP/500/11 QP/-NABEEL/11 QN/200/A-NABEEL QN/200/DELETE W/KQPA 99 QK QXI QSORT/-NABEEL 5Q-V5G120JUN400/11 QBI 1 or QBI-1 FLIGHT INFORMATION VA*1 VI*1 VI* V*BA162/23JUL 2BA164/25JUL CORPORATE BOOKING (STEPS) -C/10GROUP NAME 0A7855V20AUGBAHMXPNN10 3GRPF/BXE14-2ABDULAZIZALIMR/FATIMAMRS Ignore and clone itinerary Ignore and clone for 2 passengers Ignore and clone except segment 1 Ignore the current PNR and clone the itinerary for a number of days later (maximum 30) Ignore and clone all passenger data for specific number of days later Count all queues Count all named queues Access Q17 Access named queue Queue place to 500 with PIC 11 Queue place to Nabeel with PIC 11 Name Q200 to Nabeel Delete named queue Set up Q99 for auto drop Spectra fill in mask Exit Q/ignore PNR Enter in PNR subsequent messages drop to Nabeel Future queue placement Ignore transaction and move forward or backward on Queue Flight details from availability Flight details from itinerary Flight details-the whole PNR Verify specific flight details FLIFO-flight information Add Group Name and number of passengers Book flight Add group fare basis in the PNR Complete the booking with all mandatory PNR elements Enter names after receiving airline PNR Reservation

8 10 Sabre Red Agency Workspace Quick Reference 11 FARE QUOTE (FQ) FQBAHKWI25JUN-GF FQBAHKWI25JUN FQBAHKWI25JUNSP-GF FQBAHKWI25JUNSP R10JUL-GF FQBAHKWI25JUNSP OW-GF FQ* FQ*YZ FQ*-GF FQ*15JUN FQL 1 FQS1/2 120JUNBAHNYC BAΣFQSP FQBAHKWI24APR-GF-BA-AA FQ*-** FQBAHKWI6JUN*12JUN-GF FQBAHKWI27MAR-AZ VN FQ* VY FQ* VN FQTYOTYO24AUGRW-PR FQSYDSYD24AUGCT-QF FQTYOTYO24AUGRWCT FQBAHKWI15OCTALL-GF FQBAHKWI25JUL-GF/USD FQCAIDXBYB-MS RULES DISPLAYED FROM (FQ) RD2 RD2*M RD2*10/16/07 RD** RD*RTG Display specific airline s fares Display fares for all airlines Specific airline s special fares Specific airline s special fares with return One way special fares Redisplay last FQ Change FQ to other fare type Change FQ to other carrier Change to other date Fares from availability line Fares from PNR segment 1,2 Display availability + special fares Shop fares for multiple specific carriers Change a single-carrier display to a multi-carrier display Display fares for date range Display fares without validating seasons, advance purchase, blackout dates Modify to validate effective/expiration, seasons, advance purchase, blackout dates Apply no validation for seasons, advance purchase, blackouts, minimum/ maximum stay (validate no) Display around the world fares Display circle trip fares Display around the world and circle trip fares ALL All passenger types (including adult, child, infant, youth, etc) in the Market Display specific airline s fare in specific currency Group of fare to be included in fare display Display rule number 2 Display menu of rule 2 Display specific categories of rule 2 Redisplay last rule Display routing DISPLAY BOOKING CODES & AGREEMENTS RB1BA Display booking code from FQ, line 1 for a single carrier RB1AA/BA/GF Display booking code from FQ, line 1 for multiple carrier RB* Redisplay last RB FLIGHT FINDER JA5*2 JA4*1 R20APR JA4 O JA4*2/ADT/CNN JOURNEY RECORD JR JR01 JR* JRP* JRC AUTOMATED PRICING (PHASE 3) WP Will price (as booked) WPS1/3 Price with segment select WPN1.1/3.1 Price with name select WPPADT/CNN Price with passenger types select WPTE Exempt taxes only/include fees WPTE-GB/XG Exempt only specific taxes WPTN Except all taxes and fees WPTX5.40XG/2.20XQ Collect only specific taxes-tax Override WPX2 Price with connection at segment 2 WPB21JUN07 Price by buying date WPS1/4 N1.2 PCNN Combined pricing (segment/name/ passenger/type) WPDF Fare calculation description ENHANCED RULE DISPLAY (ERD) WPRD* WPRD*PADT WPRD*S1 or WPRD*S1-3 Find flights for fare in line 5 for 2 passengers (from FQ) Find flights with return date (when return date not included in FQ) Find flights, (one way only) Find flights for 2 passengers types Create journey record Sell the preferred option Redisplay mask Redisplay pricing options Cancel a mask * You must first complete a pricing/shopping entry such as: WP, WPQ, WQ, WPA, WPNC, WPNCB, WPNCS, WP*, JA, WP*, WPDF, WQ DF Display a fare rule following any pricing format Display a fare rule using a passenger type Display a fare rule using segment select and/or range of segments Fares, Pricing & Ticketing

9 12 Sabre Red Agency Workspace Quick Reference 13 WPRD*QYLEE35 WPRD*C16 WPRD*PADT S1-2 WPRD*PE Low Fare WPNC WPNC S1/4 WPNC PADT/CNN WPNCB WPNCB S1/4 WPNCS Low Fare Search WPNI WPNI S1/4 WPNI* WPNI/D WC 1 WC 1X WPNI/*AC-MRS*MPLTLSNCE WPA COMMAND PRICING (PHASE 3.50) WPQHEE3M WPQHEE3M N1.1 WPQHEE3M S1/4 WPS1/2*QHEE3M S3/4*QVHRT WPS1*QDHEE S2*QDH1M S3*QD HEE S4*QDH1M DISCOUNT PRICING (PHASE 3.75) WPQHEE1M-HEE4M//DP0 WPQYZ-YVISA//DA30 Display a fare rule using a fare basis code Display a fare rule using the rule category number (16 - Penalties) Combining Formats (Passenger Type & Segment Select) Enhanced Rule display (penalty direct display) Will price new class (lowest available fare) Price lowest fare for segment 1 and 4 Price lowest fare for passenger types (ADT/CNN) Price and book lowest fare only before first End transaction Price and book lowest fare for specific segments Search for lowest fare even if not available Will price new itinerary (search for lower fares, alternative flights) Find lowest fares for segment selected Redisplay itinerary options Find direct or non stop flights Book option 1 from WPNI Book option 1 and cancel old itinerary Search for alternate city for origin or destination Request Alternative Pricing Command price by specific fare basis Command price with name select Command price with segment select Command price with different fare basis Command price with different fare basis for non consecutive segments Override fare basis/discount % zero Override fare basis and discount by amount shown PRICE RETENTION (Save Your Fare) PQ WPRQ S1 (pricing parameters) WPRQ S1 WPPADT/C04 RQ *PQ (Price Quote record number) *PQ1/3 *PQS *PQSB *PQH PQD-ALL PQD3 PQD1/5 PQD2-4 CREATE FUTURE TICKETING INSTRUCTION (FP) FPPQ1 AGF FCASH KP05 Create future ticketing instruction line FP1 Delete FP line number 1 *PF Display FP line TICKETING PROFILE W /BSP(Country Code)*W/BSPTG* WETP*GF WETPL ADD TICKETING QUALIFIERS S1/4 N1.1 ED AUTH BY AZIZ TE UI*055 UN*ABC123 EO1/VALID EY ONLY EO2/NON REF F*AX /0804 F*AX /0804*Z1234 Retain itinerary price response Price the itinerary and retain the PQ Price the itinerary for segment 1 only and retain the pricing response Price the itinerary for specific passenger type and retain the pricing response Display stored fares Display stored fares in PQ 1 and 3 View PQ summary View PQ summary breakdown Display history for stored fares. PQ History contains only deleted items Delete all stored fares Delete stored fare in PQ number 3 Delete stored fares in PQ number 1 and 5 Delete stored fares in PQ number 2 to 4 Display BSP validating carrier table Display Electronic ticketing carrier profile Display list of all e-ticket participating carriers Add segment select Add name select Add endorsement Add tax exempt IT ticket Add tour code Overriding your endorsement in line 1 (Overriding endorsement will take away your guarantee) Overriding your endorsement in line 2 Add credit card as FOP-auto approval Add credit card as FOP-manual approval Fares, Pricing & Ticketing

10 14 Sabre Red Agency Workspace Quick Reference 15 ETR XETR *T WETR*3 WETR*T WTDB*3 WTDB*T W L (FP line number) PRINTERS PPS1 PPO *S*P RL/P RL/T RW*TGB32322 W*NO ISSUE TICKETS W PQ1 KP9 AXX F12345 W QKLSS KP9 AXX BA*02P F12345 W Q/CD15/DP15 KP9 AXX BA* 20K F12345 ISSUE TICKETS FROM FP LINE W L3-5 W PQ2/4 W PQ3 N (name number) AUDIT TRAIL REPORTS-SALES REPORT DQB* DQB*25APR DQB*RF DQB*RF/JAN MANUAL TICKET (PHASE 4) W CTKT PADT/CNN/INF W CTKT W CTKT S1/3 To issue electronic ticket of paper ticket To issue a paper ticket instead of electronic ticket Display Ticket Number from PNR Display the electronic ticket image from the PNR Display the electronic ticket image by the ticket number Display database ticket image from the PNR Display database ticket image by the ticket number Issue ticket from FP lines Designate printer profile 1 Undesignate printers Display working areas & printers Release message printer Release ticket printer Designate Ticket Printer Undesignate Ticket Printer Basic automatic ticketing Basic command ticketing (3.5) Basic discount ticketing (3.75) Issue ticket from FP line number 3 to FP line number 5 Issue ticket from PQ number 2 and 4 Issue ticket from stored fares in PQ number 3 with name association Display last sales report Display report for specific date See refunded tickets report See refunded tickets report for specific month Create records for passenger types Adult, child and infant Create empty ticket record (without taxes) Create ticket record for selective segments **WTKT1 **W1 **WH W D1 Enter mask number 1 and add ticket details Display ticket record number 1 Display history of ticket record Delete ticket record number 1 PRINT MANUAL TICKET (PHASE 4) W T1 AGF FCASH KP7 Basic command for one passenger W T1N1 T2N2 T3N3.1 AGF FCH Relate ticket record to specific name EQUE KP0 ISSUE NET REMIT TICKETS W NET/ /V*QX3AS/ C*DXB520 AGF F CASH KPN7 VOIDING TICKETS *T WV2 (Twice) WV /USD500.00/ JMKQLM/03JUN/CA/1 W/VP1W* WV* WV*DT15SEP WV*DT15SEP-30SEP REFUNDS AND EXCHANGES WFR PQ1 AGF WFR PQ1N1.1 AGF WFR AGF WFR N1.1 AGF WFR* WFR*L5 WFRT WFRT WFR N1.1 AGF WFR N1.1 AGF PCNN WFR T1N1.1 AGF Basic Net remit ticket command. Other qualifiers can be added such as tour code, endorsement. Display ticket field in PNR Void ticket (line number 2 from *T) Manual void, to be used when ticket number dose not appear in the *T field Display voiding periods List of all void tickets same month List of void tickets for specific day List of void tickets for specific dates Begin an Exchange through Refund and Exchanges Begin an Exchange through Refund and Exchanges for specific name number Begin a Refund through Refund and Exchanges Begin a Refund through Refund and Exchanges for specific name number Redisplay the most recent screen for either Refund or Exchange Choose a ticket for exchange or Refund from a list of multiple ticket images in the database Begin the mask process for a tax only refund Begin the mask process for a tax only refund Begin an exchange/refund without PQ Begin an exchange /refund with passenger type Begin an exchange with a phase 4 shell number Fares, Pricing & Ticketing

11 16 Sabre Red Agency Workspace Quick Reference 17 FOUR EASY STEPS TO SELL HOTELS STEP 1 HOTEL AVAILABILITY HOT2/2SEP1 By itinerary segment HOTGIG/21SEP-2NT2 Without itinerary per city for 2 nights for 2 passengers HOT* More hotel availability HOT** Last availability screen HOT*1 Redisplay at line 1 Optional availability qualifiers are shown below - add on step 1: separate each with a slash (/) /N-MOULIN Hotel name /A-REFORMA Address /CA-LAKEWOOD City/Area /PH Phone number /D-10 Distance and direction /R-150 Maximum rate /R 75 Minimum rate /R 75/R-150 Rate range SI,HH,RA Hotel chain code STEP 4 SELL A RATE 0H1 1 0H1 1/AGT H1 1/FT-GF H1 1/CR-1 0H1 1/GAX EXP ALI MODIFY A SOLD SEGMENT HOM3D/14JUL-19JUL HOM3R/B2DRAC-2 HOM3O/EX-1/RA-1 HOM3X/RA HOM3O/G G NEW CC DETAILS Basic sell entry Agency IATA number Airline frequent flyer Child crib Credit card guarantee Modify date Modify room type, rate code, number of rooms, or number of adults Modify options information Delete option information Modify guarantee FOP /PT-FIRST or LUXURY or MODR or ECON HOTC/FR-LOUVRE /*RA MODIFY AVAILABILITY HOT/HY/R-175/D-10 HOT 3 or HOT-1 STEP 2 HOTEL DESCRIPTION HOD*3 HOD* HOD*G Property type Reference point Check assured rats(guaranteed rates) Change or add availability qualifiers Add/subtract days up to 99 Display description for hotel in line number 3 Redisplay hotel description Display guarantee information Four Easy Steps to Sell Hotels STEP 3 HOTEL RATE DESCRIPTION HRD*2 HRD*WKD Display rate description by line number Display rate description by rate code

12 18 Sabre Red Agency Workspace Quick Reference 19 FOUR EASY STEPS TO SELL CARS STEP1 SHOP FOR LOWEST APPLICABLE RATE AMONG ALL CAR COMPANIES USING SHOPPER S QUOTE CF1/2 CFORD/2JUN-5JUN/5P-9A CF1/2/ECAR,CCAR,ICAR CF3/4-ZE,ZD,ZI,AL,ZT CF2/3-ZA,AL/ICAR,SCAR CF1/2-ZI,ZD/EC,IC/W/G CF* Request car rates and availability using PNR segments (assumes lowest rate/ car type) Request rates using city, dates, and times (assumes lowest rate/car type) Request multiple car types Request multiple car companies (use CQ entries below to specify only one company) Request multiple car companies and car types Request multiple car companies and types with qualifiers Redisplay last shopper s quote response STEP 2 LOOK FOR ADDITIONAL APPLICABLE RATE OPTIONS WITH A CAR QUOTE FOR A SPECIFIC CAR COMPANY ADDITIONAL CAR OPTIONS CFJFK-LGA/20FEB-27FEB/8A-10P/IC CQZLCDG-NCE/18AUG-24AUG/9A- 4P/SC CF*P1 CQ*P CP*ZEYVR CP*ZRCORP CARMIA W/-CRBUDGET W/CR*ZD DU*/CAR/TYPE DU*/CAR/EQP Request one-way availability and rates through shopper s quote Request one-way availability and rates through car quote Display car policy from shopper s quote response Display car policy from car quote response Display car policy by company and location Display corporate car policy Display list of all car companies in a city Encode car company name Decode car company code Display car type codes Display car equipment codes CQ1/2ZT CQZESFT/18MAR-22MAR/2P-11A CQ2/3ZE/SCAR/C/D/CD / PC-ZE3221 CQ3/4ZR/IC,CC,EC CF*3 CQ* Request car rates and availability using PNR segments Display quote using city, dates, and times Display quote using air segments with qualifiers Request multiple car types Display car quote from shopper s quote response Redisplay last car quote response Four Easy Steps to Sell Hotels STEP 3 CHECK THE RULES AND RESTRICTIONS CF*R3 From a shopper s quote response CQ*R1 From a car quote response STEP 4 BOOK THE CAR 0C1 0C1/ID-A76423/SQ-PHN 0C1 2 Sell a car Sell car using qualifiers For more qualifiers, refer to Format Finder help system. Sell multiple cars

13 20 Sabre Red Agency Workspace Quick Reference 21 PRODUCTS Agency eservices Overview Agency eservices provides you with training resources, support documentation and more. Visit daily for instant, online access essential tools that keep you informed and increase your productivity. It s available free of charge to all Sabre Connected travel agents. Key Benefits Bulletin Updates and hot information Instant access to online information reduces calls to help desk. You ll be more productive with quick access to helpful information, available anytime, anywhere you access the internet. Sabre Scribe Overview Sabre Scribe allows travel agencies to automate and customize Sabre system processes through the development and use of pre-defined sets of instructions. This makes the system easier to use with the series of simplified prompts and menu selections that eliminate the need for formats. Key Benefits Improves productivity with consistent, error-free input Reduces training time by streamlining reservation processes Provides flexibility with the ability to self-tailor functions Provided free of cost with Sabre Red Workspace Visit Agency eservices Today Access Agency eservices at: Bookmark it today and become more productive. Enjoy easy access to a range of services from the Agency eservices homepage.

14 22 Sabre Red Agency Workspace Quick Reference 23 Virtually There Configuration Tool Overview Virtually There allows customised branding opportunities for your agency via the Virtually There Configuration Tool. Access it at configuration Using the configurator tool, you can personalise itineraries with your logo, contact information and a personal message. When you provide your clients access to virtuallythere.com, they receive a level of service that sets you apart. Key Benefits Control branding information, update logo and contact details anytime and the changes will appear immediately. Define the text of s sent to your travellers. This provides you the ability to market other offers, promote partner arrangements, or provide broad communication to all of your travellers. Customize which features will appear on Virtually There. NOTE: Only agents with duty code 9, and keywords SUBMGR and CREATE can access the Virtually There Configuration Tool. Format Finder Overview Our Format Finder help system provides quick, easy access to over 26,000 formats, 4,000 reference pages along with information about other Sabre products and services to support you in the use of the Sabre host system. Access to the information is available at your fingertips 24 hours a day, 7 days a week. Use our online version via Sabre Red Workspace to take advantage of all the features including search results powered by Google. Translations to languages Spanish, Portuguese, French, Italian, and German versions are available since April Language translations of Format Finder are available on the online version only. Key Benefits Increases agent productivity by providing online, easy access to help information while decreasing the dependency on the Sabre Help Desk. Available anywhere, anytime through agency eservices Allows for unlimited expansion of content Topics available at a glance from the Home Page Access availability Build Passenger Name Records (PNRs) Work queues Issue tickets Price trips Book air, rental cars and hotels And many more

15 24 Sabre Red Agency Workspace Quick Reference 25 Cars Overview Cars reservation feature provides travel experts the ability to put customers into rental cars around the globe quickly and efficiently. Comparing real-time rates and availability is fast and easy. Cars connects directly with car companies in-house systems via Sabre Direct Connect Availability. Key Benefits Offer customers more options with access to 25 suppliers Satisfy clients with exact quotes using the Total Pricing feature Compare real-time rates and availability for increased accuracy Shop off-airport rental locations to enhance your customer service Book quickly and easily to save time and maximize your efficiency Hotels Overview Hotels enables Sabre Connected Travel agencies to shop and book rates from over 89,000 properties around the world. The system is back ended by a robust database of property content and connectivity to suppliers that supports real time availability of rates and seamless delivery of reservation information. With real time delivery of reservation information, Sabre agencies can be sure they are offering their customers the best rates and availability. In fact, more than 88% of bookings are processed via our highest connectivity level, Direct Connect Shop, which enables agents to see real time rates on the HOT display. Key Benefits Robust, accurate rates and availability enable you to book hotels with confidence Hotel reservation is fully integrated into the PNR Direct Connect provides accurate and reliable availability - 88% of properties are now DC Shop, our highest level of connectivity Rate Assured Hotel Certification Program ensures you have access to the same rates located on travel web sites, including the hotel s own site Hotel Commission indicator allows you to easily see which rates are commissionable on the HOD Includes photos of hotel properties (with Sabre Red Workspace point and click)

16 26 Sabre Connected Travel Agents The Sabre help desk team is waiting for your call Dubai EmQuest 4th Floor Emirates Airline Headquarters (opp the Dubai Airport Terminal 3) Dubai United Arab Emirates P.O. Box Tel: Fax: Abu Dhabi EmQuest Al Hamra Plaza, Block B, Flat # 101 Electra Street Abu Dhabi United Arab Emirates P.O. Box Tel: Fax:

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