tibbr, tibbr Service, tibbr Community, and tibbr Community Service How-To Guide

Transcription

1 tibbr, tibbr Service, tibbr Community, and tibbr Community Service How-To Guide Software Release 4.0 November 2012 Two-Second Advantage

2 Important Information SOME TIBCO SOFTWARE EMBEDS OR BUNDLES OTHER TIBCO SOFTWARE. USE OF SUCH EMBEDDED OR BUNDLED TIBCO SOFTWARE IS SOLELY TO ENABLE THE FUNCTIONALITY (OR PROVIDE LIMITED ADD-ON FUNCTIONALITY) OF THE LICENSED TIBCO SOFTWARE. THE EMBEDDED OR BUNDLED SOFTWARE IS NOT LICENSED TO BE USED OR ACCESSED BY ANY OTHER TIBCO SOFTWARE OR FOR ANY OTHER PURPOSE. USE OF TIBCO SOFTWARE AND THIS DOCUMENT IS SUBJECT TO THE TERMS AND CONDITIONS OF A LICENSE AGREEMENT FOUND IN EITHER A SEPARATELY EXECUTED SOFTWARE LICENSE AGREEMENT, OR, IF THERE IS NO SUCH SEPARATE AGREEMENT, THE CLICKWRAP END USER LICENSE AGREEMENT WHICH IS DISPLAYED DURING DOWNLOAD OR INSTALLATION OF THE SOFTWARE (AND WHICH IS DUPLICATED IN THE LICENSE FILE) OR IF THERE IS NO SUCH SOFTWARE LICENSE AGREEMENT OR CLICKWRAP END USER LICENSE AGREEMENT, THE LICENSE(S) LOCATED IN THE LICENSE FILE(S) OF THE SOFTWARE. USE OF THIS DOCUMENT IS SUBJECT TO THOSE TERMS AND CONDITIONS, AND YOUR USE HEREOF SHALL CONSTITUTE ACCEPTANCE OF AND AN AGREEMENT TO BE BOUND BY THE SAME. This document contains confidential information that is subject to U.S. and international copyright laws and treaties. No part of this document may be reproduced in any form without the written authorization of TIBCO Software Inc. TIBCO, The Power of Now, TIBCO ActiveMatrix BusinessWorks, tibbr, TIBCO Silver are either registered trademarks or trademarks of TIBCO Software Inc. in the United States and/or other countries. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only. THIS SOFTWARE MAY BE AVAILABLE ON MULTIPLE OPERATING SYSTEMS. HOWEVER, NOT ALL OPERATING SYSTEM PLATFORMS FOR A SPECIFIC SOFTWARE VERSION ARE RELEASED AT THE SAME TIME. SEE THE README FILE FOR THE AVAILABILITY OF THIS SOFTWARE VERSION ON A SPECIFIC OPERATING SYSTEM PLATFORM. THIS DOCUMENT IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THIS DOCUMENT COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THIS DOCUMENT. TIBCO SOFTWARE INC. MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED IN THIS DOCUMENT AT ANY TIME. THE CONTENTS OF THIS DOCUMENT MAY BE MODIFIED AND/OR QUALIFIED, DIRECTLY OR INDIRECTLY, BY OTHER DOCUMENTATION WHICH ACCOMPANIES THIS SOFTWARE, INCLUDING BUT NOT LIMITED TO ANY RELEASE NOTES AND READ ME FILES. Copyright TIBCO Software Inc. ALL RIGHTS RESERVED. TIBCO Software Inc. Confidential Information

3 iii Contents Preface ix Related Documentation x tibbr Documentation x Third-Party Documentation x Typographical Conventions xi TIBCO Resources xiv How to Join TIBCOmmunity xiv How to Access TIBCO Documentation xiv How to Contact TIBCO Support xiv Chapter 1 Navigation in tibbr Access tibbr On the Web On Your Desktop On Your Mobile Device Create an Account Sign In Sign Out View Your Profile View the Basic Information Display All Your Posts Display All Your Likes Access Your Influence Score and Related People and Subjects Find Out Whom and Which Subjects You Are Following and Your Followers List Your Company Apps Update Your Profile Public Or Private Profile? Customization of Right Panel Basic Information Customization Showcase Password Change View a Person s Basic Profile or Follow or Unfollow That Person View tibbr Top

4 iv Contents Left Panel My Wall Right Panel Search for Subjects, People, and Posts Chapter 2 Messages Post a Message Reply to a Post Like Or Unlike a Post Mark a Post With a Star Perform Other Post-Related Tasks Copy Link Add Hide or Show Share a Web Page as a tibbr Post Publish a Post as a Subject Announcement Delete a Post Or Reply Understand Message Streams and Manage Custom Filters Understand Default Message Streams Create Custom Filters Create a Poll Work With Communities Sign In to a Community Forward a Post from Your Wall to a Community Forward a Post from a Community Wall to Your Wall Chapter 3 Subjects Explore Subjects Subject Names Subject Hierarchy Subject Search Broadcast Subjects Create, Edit, Move, or Delete a Subject Create a Subject Create a Subsubject Edit a Subject Move a Subject Delete a Subject Control Access to a Subject

5 Contents v Manage Followers Remove Followers Manage a Subject s Visibility Follow a Subject Suggest a Subject to People Pause or Restart a Subscription Unfollow a Subject Assign Owners to a Subject Post to a Subject by Make an Announcement on a Subject Manage Groups for a Subject Set Up Alerts for Subject Posts View Subject-Related Details Incorporate External Content into Subjects Incorporate Content and Add Language Update Page Names and URLs Chapter 4 People Explore People People Directory Follow a Person Stop Following a Person Chapter 5 People Groups Create a People Group Specify the Members of a People Group Edit a People Group Add Owners to a People Group Delete a People Group Access, Learn About, Or View the Members of a People Group Chapter 6 Alerts on New Posts Register Your Address Schedule Delivery Respond to Posts by Delete a Message-Delivery Channel Pause or Resume a Channel

6 vi Contents Chapter 7 tibbr Events Post an Event Reply to an Event Chapter 8 Apps Understand Apps Work With Ideation, a tibbr App Understand the Roles Access the App Search for Ideas Sort or Filter Ideas Create and Manage Ideas Vote For, Comment On, Like, or Share Ideas Perform Ideation Administrator Tasks Work With Apps Developed by Your Company Work With Event Streams Configure an RSS App Configure a Salesforce App Configure an SAP App Configure the Oracle Expenses App Set Up and Work With the Voice Memo App Work With Box, a Marketplace App Access Box Search for Box Files View Files and Folders by Subject Share Files Access the tibbr URLs for Files View the Related Details of a Shared File Log Out of Box on tibbr Work With Social Apps Create a Social App Disable a Social App Chapter 9 tibcast Set Up a tibcast Event Join a tibcast Event Replay a Recording Chapter 10 tibbr Chat Explore the Chat Window Go Offline

7 Contents vii Go Online Play or Mute Sounds Start a Chat Review Chat Archives Chapter 11 SharePoint Content in tibbr Upload Files to SharePoint from tibbr Browse SharePoint Content in tibbr Search for SharePoint Documents in tibbr Specify SharePoint Folders for Subjects Chapter 12 Analytics What s Happening Leaderboard Chapter 13 Administration Understand Administrator Capabilities Manage Users Find a User Create User Account Activate User Account Delete or Undelete User Account Reset a User Password Update a User s Address Manage Subjects Find a Subject Create a Subject Delete or Undelete a Subject Edit a Subject Move a Subject Edit Followers Add Owners Manage Applications Manage Applications Manage Instances Manage Roles Understand Default Roles Understand Privileges Find a Role Create a Role Edit Privileges

8 viii Contents Assign Users to or Remove Users From a Role Delete or Undelete a Role Manage Banned Words Manage Communities Add a Community Edit a Community Manage User Access to Communities Delete a Community Manage tibcast Licenses Add Users to tibcast Remove Users from tibcast Manage Tenants Create Tenants Edit Tenants Deactivate Tenants Publish Global Announcements Configure App Configure Oracle Expenses App Configure Box App Configure Ideation App Index

9 ix Preface tibbr is the first workplace communication tool with which you can follow subjects that relate to your work and interests besides following people as you do in typical social networking applications. That way, you have much more flexibility in obtaining the right information at the right time in the right context. In fact, the information will find you. Topics Related Documentation, page x Typographical Conventions, page xi TIBCO Resources, page xiv

10 x Related Documentation Related Documentation This section lists documentation resources you might find useful. tibbr Documentation The following documents form the tibbr documentation set: tibbr, tibbr Service, tibbr Community, tibbr Community Service Installation and Configuration This manual, available in both PDF and HTML, is targeted for administrators of tibbr deployments. It describes the procedures for installing and configuring tibbr. tibbr, tibbr Service, tibbr Community, and tibbr Community Service How-To Guide This task-oriented guide tells you how to use tibbr. The topics include following and posting to people and subjects, setting up applications, and creating subjects. This guide, available in both PDF and HTML, is also accessible through the tibbr Web interface at where tibbr-host is the address of your tibbr installation. tibbr, tibbr Service, tibbr Community, and tibbr Community Service Release Notes This document describes the new and changed features and known and closed issues for the current release. In addition, the tibbr API Reference manual, previously available as part of the documentation set, is now on developers.tibbr.com. Third-Party Documentation Read about the YAML data serialization standard at and

11 Preface xi Typographical Conventions The following typographical conventions are used in this manual. Table 1 General Typographical Conventions Convention ENV_NAME TIBCO_HOME ProductAcronym_ HOME Use TIBCO products are installed into an installation environment. A product installed into an installation environment does not access components in other installation environments. Incompatible products and multiple instances of the same product must be installed into different installation environments. An installation environment consists of the following properties: Name Identifies the installation environment. This name is referenced in documentation as ENV_NAME. On Microsoft Windows, the name is appended to the name of Windows services created by the installer and is a component of the path to the product shortcut in the Windows Start > All Programs menu. Path The folder into which the product is installed. This folder is referenced in documentation as TIBCO_HOME. TIBCO ProductName installs into a directory within TIBCO_HOME. This directory is referenced in documentation as ProductAcronym_HOME. The default value of ProductAcronym_HOME depends on the operating system. For example, on Windows systems, the default value is C:\tibco\ProductAcronym\ReleaseNumber. code font Code font identifies commands, code examples, file names, path names, and output displayed in a command window. For example: Use MyCommand to start the foo process. bold code font Bold code font is used in the following ways: In procedures, to indicate what a user types. For example: Type admin. In large code samples, to indicate the parts of the sample that are of particular interest. In command syntax, to indicate the default parameter for a command. For example, if no parameter is specified, MyCommand is enabled: MyCommand [enable disable]

12 xii Typographical Conventions Table 1 General Typographical Conventions (Cont d) Convention italic font Key combinations Use Italic font is used in the following ways: To indicate a document title. For example: See TIBCO ActiveMatrix BusinessWorks Concepts. To introduce new terms For example: A portal page may contain several portlets. Portlets are mini-applications that run in a portal. To indicate a variable in a command or code syntax that you must replace. For example: MyCommand PathName Key name separated by a plus sign indicate keys pressed simultaneously. For example: Ctrl+C. Key names separated by a comma and space indicate keys pressed one after the other. For example: Esc, Ctrl+Q. The note icon indicates information that is of special interest or importance, for example, an additional action required only in certain circumstances. The tip icon indicates an idea that could be useful, for example, a way to apply the information provided in the current section to achieve a specific result. The warning icon indicates the potential for a damaging situation, for example, data loss or corruption if certain steps are taken or not taken. Table 2 Syntax Typographical Conventions Convention Use [ ] An optional item in a command or code syntax. For example: MyCommand [optional_parameter] required_parameter A logical OR that separates multiple items of which only one may be chosen. For example, you can select only one of the following parameters: MyCommand para1 param2 param3

13 Preface xiii Table 2 Syntax Typographical Conventions (Cont d) Convention Use { } A logical group of items in a command. Other syntax notations may appear within each logical group. For example, the following command requires two parameters, which can be either the pair param1 and param2, or the pair param3 and param4. MyCommand {param1 param2} {param3 param4} In the next example, the command requires two parameters. The first parameter can be either param1 or param2 and the second can be either param3 or param4: MyCommand {param1 param2} {param3 param4} In the next example, the command can accept either two or three parameters. The first parameter must be param1. You can optionally include param2 as the second parameter. And the last parameter is either param3 or param4. MyCommand param1 [param2] {param3 param4}

14 xiv TIBCO Resources TIBCO Resources You have three ways in which to connect with TIBCO s resources. How to Join TIBCOmmunity TIBCOmmunity is an online destination for TIBCO customers, partners, and resident experts. It is a place to share and access the collective experience of the TIBCO community. TIBCOmmunity offers forums, blogs, and access to a variety of resources. To register, go to How to Access TIBCO Documentation You can access the documentation for many supported product versions here: How to Contact TIBCO Support For comments or problems with this document or the software it addresses, contact TIBCO Support as follows: For an overview of TIBCO Support and information about getting started with TIBCO Support, visit this site: If you already have a valid maintenance or support contract, visit this site: Entry to this site requires a user name and password. If you do not have a user name, click Register with Support.

15 1 Chapter 1 Navigation in tibbr This chapter describes the tibbr layout and shows you how to perform the basic tasks. Topics Access tibbr, page 2 Create an Account, page 4 Sign In, page 5 Sign Out, page 6 View Your Profile, page 7 Update Your Profile, page 9 View a Person s Basic Profile or Follow or Unfollow That Person, page 14 View tibbr, page 15 Search for Subjects, People, and Posts, page 20

16 2 Chapter 1 Navigation in tibbr Access tibbr This section describes how to access tibbr: on the Web, on your desktop, or on your mobile device. On the Web You can access the tibbr Web interface from a supported browser: Mozilla Firefox, Windows Internet Explorer, or Google Chrome. On Your Desktop tibbr Desktop, a stand-alone native application, enables you to perform the following tibbr tasks: Following people or subjects Posting messages Conducting polls Setting up calendar events Replying to posts Chatting To download tibbr Desktop: 1. Click the tibbr Desktop link under New to tibbr? in the right panel of your home page. 2. In the screen that is displayed, click the leftmost image labeled desktop. On Your Mobile Device You can access tibbr on a number of mobile devices, on which you can perform the following tibbr tasks: Following people or subjects Posting messages Conducting polls Setting up calendar events Replying to posts

17 Access tibbr 3 Chatting Displaying the location from which you posted a message in the form of a map iphone and ipad Access tibbr on the iphone, ipod Touch, or ipad with the tibbr app, available through the itunes store at tibbr on the iphone, ipad Touch, or ipad runs on ios 4.0 or later versions. Android Access tibbr on your Android device with the tibbr app for Android, available through Google play at id=com.tibco.tibbr.android. Depending on your environment, your administrator might have set up a local download for you. Otherwise, to download: 1. Click the link Android under New to tibbr? in the right panel of your home page. 2. Follow the instructions on the page that is displayed. tibbr on Android runs on Android 2.3 or later versions. BlackBerry Access tibbr on a BlackBerry device with the tibbr app for BlackBerry. Depending on your environment, your administrator might have set up a local download for you. Otherwise, to download: 1. Click the link BlackBerry under New to tibbr? in the right panel of your home page. 2. Follow the instructions on the page that is displayed. Alternatively, download tibbr on BlackBerry from BlackBerry App World at tibbr on BlackBerry runs on BlackBerry OS 4.5, 5.0, or later versions. HTML5 tibbr in HTML5 is a Web application for mobile browsers. You can access this application from a browser in your mobile device.

18 4 Chapter 1 Navigation in tibbr Create an Account If your tibbr instance is configured to use LDAP credentials, you do not need to create an account. Just follow the steps in the Sign In section to access tibbr with your LDAP user name and password. To create a tibbr account: 1. Go to the tibbr home page. 2. Click the Sign up now link for the related dialog box. 3. Fill in the fields: Type your address. tibbr then sends an activation message to this address to confirm your registration. User Name Type a name to uniquely identify you in the tibbr community and as part of the login credentials. Password Type the password you would like to use as part of the login credentials. Confirm Password Type the password again. First Name Type your first name. Last Name Type your last name. tibbr displays your first and last names when you post and reply to messages. 4. Click Sign up. tibbr displays an error message in case of problems. For example, if the user name you typed is already in use or if the typed text in the Password and Confirm Password fields do not match. You must then type a different user name or password. Afterwards, tibbr sends you an activation message to your address to confirm your registration. Click the link in the message to activate your account. You are now ready to sign in to your new tibbr account.

19 Sign In 5 Sign In To sign in to tibbr with an existing account: 1. Go to the tibbr home page. For information on signing in with the iphone, Android, or BlackBerry applications, see On Your Mobile Device on page Type your user name and password in the related fields. If you do not yet have a tibbr account, see Create an Account on page 4. If you do not have your account password, click Click here next to Forgot your password? tibbr then prompts you for the address associated with your account and sends you the password-reset instructions at that address. 3. Optional. Select Keep me signed in so that you are always signed in until you expressly sign out. Deselecting Keep me signed in means that you must sign in again next time you access your tibbr account. 4. Click Sign in.

20 6 Chapter 1 Navigation in tibbr Sign Out To sign out of tibbr, choose Log Out from the drop-down menu of your name at the top.

21 View Your Profile 7 View Your Profile Your profile contains six components. To access them, either click your picture in the left panel or click View My Profile below that picture for the My Profile page. Six tabs are displayed at the top: About, Posts, Likes, Influence, Following, and Apps. View the Basic Information Clicking About displays the following information about you: Your profile s basic information: first name, last name, and so forth. Your specialties along with a link to the Edit Profile page. Your reporting structure (you, your manager, and the ranks above, if applicable) along with a link, Go to Hierarchy Page, clicking which enables you to view the hierarchy. For details on editing your profile, see Update Your Profile on page 9. Display All Your Posts To see all the messages you have posted, click Posts. Display All Your Likes To see all the posts whose Like link you have clicked, click Likes. Access Your Influence Score and Related People and Subjects The tibbr influence score measures how influential you are within a tibbr network. Behind the scenes is a proprietary algorithm that aggregates your contribution to the network and a subsequent calculation of the effect your actions have on certain conversations, subjects, and other users. Clicking Influence displays your influence score, the change from last week, and your scores over the past three weeks in a graph. Also listed are the people and subjects you have influenced the most.

22 8 Chapter 1 Navigation in tibbr Find Out Whom and Which Subjects You Are Following and Your Followers To see the people and subjects you are following and your followers along with a total count, click Following. Click a picture or an icon to go to the page in question. List Your Company Apps For a list of your company s apps you can access, click Apps. To go to an app, click the icon in question.

23 Update Your Profile 9 Update Your Profile To edit your profile (name, company name, phone number, and other details), do either of the following: Choose Edit Profile from your name s drop-down menu at the top. On your home page, click View My Profile below your picture in the left panel of your home page and then click Edit at the top of the My Profile page that is displayed. The Edit Profile screen is displayed, on which are displayed three tabs at the top: Basic Information, Customization, and Showcase. In addition, a drop-down menu called Customize Sidebar is on the top right corner. For details on your profile, see Optional. Type the title of the page in the Title field. on page 24. Public Or Private Profile? By default, your profile is public, that is, your colleagues can view the posts on your wall. Your administrator can make your profile private by reconfiguring a user setting. A private profile means that your colleagues cannot view the posts on your wall. Your profile still remains visible in the people directory. Afterwards, your profile displays this field: If someone chooses to follow you, tibbr shows that person a message that approval is pending. Here is an example:

24 10 Chapter 1 Navigation in tibbr Meantime, tibbr sends you an alert, flagged by the notification icon (see Notifications on page 15), as in this example: Customization of Right Panel Clicking Customize Sidebar on the top right corner enables you to hide some of the panes that are displayed by default in the right panel of your home page: Time Line, New to tibbr, and so forth. Deselect one or multiple items to hide them. Note: The Announcements pane, which is always displayed, is not on the menu. Basic Information By clicking the Basic Information tab on the Edit Profile page, you can add or replace a picture of yourself, edit your personal details, and write more about yourself, as desired. Add a Picture tibbr accepts all standard image formats, including JPEG, GIF, and PNG. Following are the requirements for your picture: The file size is limited to a maximum of 500 KB. The dimensions of your picture must be 130 x 130 pixels. To add a profile picture or change the existing one: 1. Under Profile Image, click Upload Photo. 2. In the File Upload dialog box that is displayed, navigate to the directory in which the desired picture resides. 3. Select the picture file and click Open or double-click the file. 4. Click Save.

25 Update Your Profile 11 Alternatively: 1. Mouse over your picture or the placeholder image in the left panel of your home page and click Upload Photo for the related dialog box. You can also access this dialog box by choosing Upload Photo from your name s drop-down menu at the top. 2. Click Browse under Select an image from your computer and navigate to the directory in which the desired picture resides. 3. Select the picture file and click Open or double-click the file. 4. Click Save. Edit Personal Details To edit your personal information: 1. Edit the information in the fields under Personal Details: First Name, Last Name, and so forth, as appropriate. 2. Optional. Add more details about yourself by typing them in the My Background text field. 3. Click Save. Customization To further personalize your profile, click Customization at the top of the Edit Profile page and edit the fields that are displayed, as desired: 1. Specify the language of your choice by choosing the appropriate item from the Language drop-down menu. 2. Specify your time zone by choosing the appropriate item from the Time Zone drop-down menu. 3. Type your areas of expertise in the Specialties text field.

26 12 Chapter 1 Navigation in tibbr 4. Click Add My LinkedIn Profile under LinkedIn. If you are not logged in to LinkedIn, tibbr displays the LinkedIn login page in a separate browser window. Log in with your LinkedIn credentials. Otherwise, tibbr displays a pane similar to this one: Note: For the above pane to become available, your tibbr administrator must configure the LinkedIn app. 5. Under Filter Streams on Wall, select or deselect the options (RSS, , Salesforce, and so forth) to show or hide the related posts, as applicable, on your wall. 6. Click Save. Showcase Clicking Showcase at the top of the Edit Profile page displays a page to which you can add files or links to highlight your projects, accomplishments, and such. To upload a file: a. Click Add a File under Upload to Your Showcase. A pane is displayed below. b. Click Choose File and navigate to the file in the file browser that is displayed. Double-click the file or click Open. Alternatively, drag and drop your file to the pane with the notation Drag and drop your file here. c. Type a description or name in the Caption text field. Afterwards tibbr displays the file in icon format under Preview Panel. You can preview the file or delete it by clicking its icon and then clicking Preview or Delete at the bottom, respectively. d. Click Add to Showcase.

27 Update Your Profile 13 To add a link: a. Click Add a Link under Upload to Your Showcase. A pane is displayed below. b. Type the related URL in the URL text field. c. Type a title in the Title text field. d. Click Add to Showcase. Finally, click Save. Password Change If your tibbr instance is authenticated through the corporate LDAP directory, you cannot change your password in tibbr. To change the password for your tibbr account: 1. Click Change Password below your picture in the left panel. The Change Password dialog box is displayed. 2. Type your current password in the Current Password field. 3. Type your new password in the New Password and Verify New Password fields. 4. Click Change Password. If the password change succeeds, tibbr returns you to your personal wall.

28 14 Chapter 1 Navigation in tibbr View a Person s Basic Profile or Follow or Unfollow That Person On mouse-over of a user s picture on your wall, tibbr displays some of that person s basic profile information, including the picture (if uploaded), in a pane. In the same pane, you can follow (or unfollow) that person, post a message to him or her, or view his or her basic profile in hierarchy view in the company directory.

29 View tibbr 15 View tibbr You can access tibbr through a Web browser or on smart devices, such as Android, iphone, and BlackBerry. When you first log in, you see the tibbr home page with the current look and feel. By setting certain configuration parameters, your administrator can switch the interface to the previous version, which features a top navigation bar. The following sections describe the home page of the Web-based version of tibbr. Top In the top right corner are the following: Search Field The Search field enables you to find information. Enter keywords in this field and press Enter to find related messages, subjects, or people. tibbr displays a screen below that shows matches to your keywords: people, subjects, or messages. Alternatively, you can obtain search results by typing keywords in the Quick Search field that is displayed when you mouse over the Subjects, People, or Groups tab in the left panel. Notifications A notification icon to the left of the Search field at the top alerts you to noteworthy events, as follows: Requests that are pending your approval, that is, someone asking to follow one or more subjects that you own and that you set up as requiring prior approval for following; or, if your profile is private, someone asking to follow you. Posts that are addressed to you Replies to your posts Replies to the posts that you liked Replies to the posts to which you replied Replies to the posts you have marked with a star Private posts addressed to you Likes for your posts and replies

30 16 Chapter 1 Navigation in tibbr New followers of yours Suggestions of subjects from one or more people for you to follow Addition of your name as a follower of a subject Addition of groups as followers of subjects that you own Addition of groups of which you are a member- as subject followers Left Panel In the left panel are the following: Followers and Following Below your picture and name in the left panel, tibbr shows the number of the people who are following you (Followers) and that of those whom you follow (Following). Main Wall From the Main Wall drop-down menu, you can access the following: My Wall A message feed with the most recent messages posted to the people and subjects you follow since you began following them. To view all tibbr messages, keep scrolling or click See More at the bottom. You can further refine which messages are displayed with filters. For details, see Understand Message Streams and Manage Custom Filters on page 33. Company Stream All the public posts to which you have access. Private Posts Your private posts. Starred Posts The posts you have marked with a star. Chat History The conversations you have held through chats within tibbr. your-name The posts that mention your name. Subjects Mousing over Subjects enables you to search for subjects, explore them, and access those that you follow. For details, see Chapter 3, Subjects.

31 View tibbr 17 People Mousing over People enables you to search for people and explore the walls of the people whom you follow or who are following you. For details, see Chapter 4, People. Apps Mousing over Apps shows the default applications and any applications you have enabled, also a button called Explore Apps. Clicking that button takes you to the configuration controls for apps. For details, see Chapter 8, Apps. My Filters Mousing over My Filters shows the custom filters you have created and a button called Manage Filters. Clicking that button takes you to the interface for adding, editing, or deleting filters. For details, see Understand Message Streams and Manage Custom Filters on page 33. My Communities Mousing over My Communities lists the communities in other tibbr instances that are available to you. This section is visible only after your administrator has added you to one or more communities. Video Conference The video-conference feature is available only if you subscribe to the tibcast service. Mousing over Video Conference displays a Set Up Video Conference button. Click it to open the dialog box in which you can specify the invitees and agenda for a video conference, Webinar, video-only conference, or audio-only conference, and then start the conference. You can record it for subsequent playback. For details, see Chapter 9, tibcast. Clicking the Ready for tibcast? link at the bottom takes you to a Diagnostic and Setup Tool that enables you to install and configure the components that are required for tibcast.

32 18 Chapter 1 Navigation in tibbr My Wall Displayed under My Wall in the center panel are the messages posted by the people or on the subjects that you follow. At the top are three tabs: Post, Poll, and Event, which enable you to post messages, set up polls, and post calendar events. Below the Post text field on the right is a Filter Posts drop-down menu with three choices: My Wall All the messages posted by the people or on the subjects that you follow. Polls The polls you have created and the related votes. Events Your calendar events. Right Panel In the right panel are the following panes: A link called Remove from Right Panel on some of the panes enables you to hide them. To redisplay a pane, click View My Profile below your picture in the left panel and then click Edit Profile near the top. On the Edit Profile page that is displayed, select the pane from the Customize Sidebar drop-down menu on the top right corner. New to tibbr? Your administrator can make available this pane through a configuration setting. The pane contains links to the download sites for the mobile versions of tibbr (iphone, BlackBerry, and so forth) and to this manual. Announcements These are announcements published by your administrator. Click the left-arrow or right-arrow button at the bottom to go to the previous announcement or to the next one, respectively. Upcoming Events This section contains links to event invitations you or your colleagues have created in tibbr. Clicking one of those links takes you to a page on which you can reply to the invitation, add it to your ical or Outlook Calendar, or perform other related tasks.

33 View tibbr 19 Share on tibbr The Share on tibbr button in this panel enables you to share an external Web page on tibbr along with a note, if desired. For details, see Share a Web Page as a tibbr Post on page 30. Recently Created Subjects This section lists the latest subjects created in tibbr along with the owner names, date, and time. Click a subject name to navigate to its page. Click See More to view a longer list of new subjects. Popular Subjects This panel lists the current popular tibbr subjects according to the number of posts. Click a subject name to navigate to its page. Click See More to view a longer list of popular subjects. Invite Your Colleagues Clicking Invite Colleagues to join tibbr in this panel displays a screen in which you can specify the addresses of the people in your network whom you would like to invite.

34 20 Chapter 1 Navigation in tibbr Search for Subjects, People, and Posts To search on tibbr, type a keyword or phrase in either of the following fields and press Enter: The Search field in the top right corner The Quick Search field that is displayed when you mouse over Subjects or People in the left panel Also displayed are the subjects or people that you follow (My Favorite Subjects or My Favorite People), as applicable. The Search Results page lists all the tibbr content that matches your search criteria, arranged under the headings All, Messages, Subjects, People, and Groups. By clicking Advanced Options above the headings, you can fine-tune the criteria by specifying subject names, people names, group names, and time periods in the fields that are displayed and then clicking Advanced Search.

35 21 Chapter 2 Messages This chapter describes the following: How to post and reply to messages in tibbr and perform other related tasks How to create polls in tibbr How to work with communities in tibbr Topics Post a Message, page 22 Reply to a Post, page 25 Like Or Unlike a Post, page 26 Mark a Post With a Star, page 27 Perform Other Post-Related Tasks, page 28 Share a Web Page as a tibbr Post, page 30 Publish a Post as a Subject Announcement, page 31 Delete a Post Or Reply, page 32 Understand Message Streams and Manage Custom Filters, page 33 Create a Poll, page 37 Work With Communities, page 39

36 22 Chapter 2 Messages Post a Message To post a message: 1. On your home page, click the Post tab near the top and type your message in the field with the prompt What s going on?. If your message includes the name of someone in your organization or a subject, typing the followed by that person s or subject s name makes the name a link when the message is live. Once you have typed a few keystrokes, tibbr displays a list of possible matches from which you can make a choice. 2. Specify the addressees: In the Post to field, start typing a subject s or person s name. tibbr automatically displays a list of matching names as choices. You can post to a single subject, a single person, or to multiple parties. 3. Optional. Attach a file or add a link to your message. For details, see Attach Files or Add Links on page Optional. To make the message private, choose Private Post from the adjacent drop-down menu, which shows Public Post as the default. Private posts are marked with the lock icon, which precedes the sender s name. Only the sender and receiver can view private posts. 5. Click Post.

37 Post a Message 23 Post With Your Location If you post your message from a mobile device, tibbr also displays the location from which you made the posting in the form of a map, like this: Attach Files or Add Links You can attach a file or add a link to a message in the message post panel. Files To add a file: 1. Click File in the Attach field. The Attach a File pane is displayed. 2. Click Choose Files. The File Upload dialog box is displayed. 3. Navigate to the file you would like to attach. 4. Select the file and click Open. You can attach multiple files, one by one, by repeating the above steps.

38 24 Chapter 2 Messages Links To add a link: 1. Click Link in the Attach field. The Attach a Link pane is displayed. 2. Type the Web address (URL) you would like to attach to your message in the URL field. Be sure to start the URL with 3. Optional. Click the Preview link to the right of the URL field for a summary of the page with the Web address you entered. 4. Optional. Type the title of the page in the Title field. tibbr displays new posts on your wall with a double-line divider that separates them from the old posts.

39 Reply to a Post 25 Reply to a Post To reply to a post: 1. Click the reply icon at the bottom of the post. A text field with your picture is displayed. 2. Type your reply in the text field. 3. Optional. Attach a file or post a link to your reply. The steps are the same as those described in Attach Files or Add Links. 4. Click Reply. Do not delete the incoming post or header information; tibbr recognizes and ignores this content when posting your reply. If you have set up alerts for incoming posts (see Register Your Address and Schedule Delivery), tibbr notifies you of the posts by . You can then reply to them by from your application, such as Microsoft Outlook. Respond to Posts by on page 76 describes the procedure.

40 26 Chapter 2 Messages Like Or Unlike a Post With the tibbr Like feature, you show appreciation for a post. Just click the blue thumbs-up icon at the bottom of the post. Your name is then listed with any other colleagues who also like the post. On posts that you like, tibbr changes the color of the icon to gray. If you accidentally clicked the blue icon or you did that and then changed your mind, click the icon again. To see all the posts that you like, first click either your picture or View My Profile below the picture. tibbr then shows My Likes as a tab at the top of your wall. Clicking that tab displays all the posts that you like.

41 Mark a Post With a Star 27 Mark a Post With a Star You might like to mark important posts and collect them in a special archive for ease of reference. Do that in tibbr by hovering your mouse device over a post and clicking the star symbol to the right. Clicking Starred Posts under Main Wall in the left panel displays on your wall all the posts you have marked with a star.

42 28 Chapter 2 Messages Perform Other Post-Related Tasks A More drop-down menu at the bottom of a post offers ways to perform other related tasks: copy the post s URL, share the post with other colleagues, stop the post and its future replies from appearing on your wall, and so forth. If you have administrator privileges, two options, Delete and Announce, are also available on the More menu. In addition, you also see the Delete option on the Delete menu for the messages that you post. Copy Link To copy a post s permanent link (commonly called permalink) to your clipboard, choose Copy Link from the More menu. tibbr display a confirmation in a pop-up message, which includes the URL of the permalink. With the option in the drop-down menu, you can point other tibbr users to a message: 1. Choose from the More menu for the related dialog box. 2. In the Find People field, start typing a tibbr user s name. tibbr automatically displays a list of matching names as choices. You can specify a single person or multiple people. 3. Optional. Type a note in the Add a personal message field. tibbr includes any text entered here in the message. 4. Click Share. tibbr sends an message with a link to the post to all the people you specified in the Find People field. To be able to view a shared post, a tibbr user must have permission. For example, you cannot share a message posted to a private subject with someone who is not authorized to follow that subject.

43 Perform Other Post-Related Tasks 29 Add An Add option in the drop-down menu enables you to add people or subjects to a message: 1. Choose Add from the More menu for the related dialog box. 2. In the Add field, start typing the name of a tibbr user or subject. tibbr automatically displays a list of matching names as choices. You can specify a single person or subject; or multiple people or subjects. Note that the list for people contains registered tibbr users only. 3. Click Add to Post. Hide or Show In case a post is of no interest to you, you can hide it, that is, stop the post and future replies to it from being displayed on your wall. To hide a message: 1. Choose Hide from the More menu at the bottom of the post. A confirmation dialog box is displayed. 2. Click OK. Once you have hidden a post, the Hide item in the More menu changes to Show. To redisplay a hidden post and the related replies: 1. Click Company Stream under Main Wall in the left panel and locate the post on the Company Stream wall. 2. Choose More > Show at the bottom.

44 30 Chapter 2 Messages Share a Web Page as a tibbr Post To share a Web page as a tibbr post: 1. On your tibbr home page, drag the Share on tibbr button in the right panel to the bookmarks bar on your Web browser. 2. While displaying the Web page you would like to share with your colleagues, click Share on tibbr in the bookmarks bar. 3. In the dialog box that is displayed, which shows at the bottom the link of the page you would like to share, do the following: a. Specify whether this is a public or private post by choosing Public Post or Private Post from the drop-down menu at the top. b. Specify the addresses: In the adjacent text field, type one or more names of the people or subjects to which to address the post. c. Optional. In the text field with the prompt Say something about this, type a note to accompany the post. d. Click Post.

45 Publish a Post as a Subject Announcement 31 Publish a Post as a Subject Announcement You can publish as an announcement a tibbr post in a subject that you own. Administrators can publish any post as an announcement. The announcement is placed in the right panel in a pane entitled Announcements. Follow these steps: 1. On the subject page or on your wall, locate the post you would like to publish as an announcement. 2. Choose Announce from the More menu at the bottom of the message. The Make This Message an Announcement dialog box appears. 3. Select Global Announcement under Type of Announcement. 4. Under Announcement Duration, select Manually remove it or, if you would like tibbr to delete the announcement after a certain number of days, select Days to keep and type that number in the text field next to it. The default for x is Click Save. To manually remove the announcement, locate it on the subject wall and click the Remove link next to the date and time at the bottom.

46 32 Chapter 2 Messages Delete a Post Or Reply To delete a message that you posted: 1. Choose Delete from the More drop-down menu at the bottom of the post. tibbr prompts for your confirmation. 2. Click Yes to delete the post or Cancel to retain it. The Delete option is also available for replies. To delete a reply, click the Delete link at the bottom of the reply.

47 Understand Message Streams and Manage Custom Filters 33 Understand Message Streams and Manage Custom Filters Use tibbr message streams to filter messages. Several default streams are available in tibbr. You can also create your own filters. Understand Default Message Streams Under Main Wall in the left panel of the home page are the default view options for messages: My Wall displays the broadcast messages, if any, and all the messages posted by the people or to the subjects that you follow. Company Stream displays all the posts that are accessible to you. Private Posts displays the private posts that you have sent and those that other people have sent you. These posts are not visible to others. Starred Posts displays the posts, if any, that you have marked by clicking the star symbol next to them. Chat History displays the archives of the conversations you ve had with other tibbr users in chat, assuming that your administrator has enabled chat for tibbr. your-name displays all the posts that mention your name. In addition, you can view the polls you have created and the related votes by choosing Polls from the Filter Posts drop-down menu on your wall. To view your calendar events, choose Events from Filter Posts. Create Custom Filters You can create custom filters to manage which posts to display, for example: A filter called QA to display only the posts related to testing. A filter called IT Service to display only the messages posted by your IT team.

48 34 Chapter 2 Messages Custom filters are listed under My Filters in the left panel on your home page. Here is an example: To switch between views, click a filter name. Note the following criteria for custom filters: Keywords Find the messages that have matching content by typing a list of keywords or phrases. To be included in the filter, a message must include the content that matches at least one keyword. If you specify additional filter options, the message must also meet the added criteria. People Show only the messages posted by the people specified here and exclude the messages posted by other users from the filter. You can also exclude the messages posted by specific users. Subject Show only the messages posted to the specified subjects. You can also exclude any messages posted to a specific subject. Time By default, the filter includes all matching messages, displayed in chronological order. However, you can also specify a time frame so that the filter displays only the messages posted within that period. Source Show only the messages received from an RSS or . If you select a source under The source type will include, the filter displays only the messages that are received through an application. tibbr filters messages with an AND operator, which means that a message must match at least one option in each specified category. For example, consider the filter configuration in Table 3: Table 3 Example of Filter Configuration Keywords People Subject Time Source gold treasure map caves Tom Sawyer Becky Thatcher Huckleberry Finn Joe Harper StPetersburg

49 Understand Message Streams and Manage Custom Filters 35 The filter configured here displays any messages that Tom, Becky, Huckleberry, or Joe post to the StPetersburg subject and that include one of the four keywords. The filter does not show any messages posted by other users or by the four specified users to different subjects. tibbr displays messages in chronological order. Create a Custom Filter To create a custom filter: 1. In the left panel of the home page, mouse over My Filters and click Manage Filters. The Manage Filters dialog box opens. 2. Click Add New Filters. The Manage Filters dialog box is displayed. The company apps that you have enabled are displayed under The source type will include near the bottom. 3. In the Filter Name field, type a name for the filter, for example, My Team. 4. Optional. Add one or more keywords or phrase in the Add Keywords field and click Add. The keyword appears in the list of current keywords for the filter. To delete a keyword, click the X next to the word under Current List. 5. Optional. Click Show more filter options to specify additional filter criteria. Messages must match the criteria entered in the following fields before they are displayed when the filter view is shown. People Enter the names of the people you follow. As you type, a list of the matching people appears. Choose the desired person s name. Subject Enter the names of subjects you follow. As you type, a list of the matching subjects appears. Choose the desired subject s name. Time Select Chronological to view the most recent messages first. Alternatively, select Between to show only the messages published within a certain period. Click in a date field to open a calendar and specify a beginning or ending date. 6. Optional. Fill in the fields under This filter will NOT include the posts matching... to exclude specific people or subjects from the filter. 7. Optional. Select the options under The source type will include..., as appropriate, to include messages posted through your company apps: RSS, , Salesforce.

50 36 Chapter 2 Messages 8. Optional. Select Show only messages from the people and subjects I follow to further refine the filter. 9. Click Save Filter at the bottom. Edit a Custom Filter To edit a custom filter: 1. In the left panel of the home page, mouse over My Filters and click Manage Filters. Here is an example of the dialog box that opens: 2. Click the filter name that you wish to edit. The filter configuration options are displayed below the filter names. 3. Update the filter as desired. For details on the filter options, see Create Custom Filters on page Click Save Filter. Delete a Custom Filter To delete a custom filter: 1. In the left panel of the home page, mouse over My Filters and click Manage Filters. The Manage Filters dialog box opens. 2. Click the X next to the name of the filter you want to delete. 3. Click Yes in the message that is displayed, prompting for your confirmation.

51 Create a Poll 37 Create a Poll You can survey your colleagues with a poll and have them vote on the options that you specify. To create a poll: 1. On the home page, click the Poll tab at the top. 2. Type the question that pertains to the poll in the text field with the prompt, What would you like to know?, for example, What s your favorite Web browser? 3. Add two or more options, up to a maximum of 11, by typing them in the text fields below. By default, two text fields are displayed. For the browser example, you might want to specify Internet Explorer, Mozilla Firefox, and Google Chrome as the options. Once you have filled out two fields and placed your cursor in the bottom field, tibbr adds another field. 4. Optional. Select one or both of these two options: Allow anyone to add options. Selecting this option enables your poll-takers to add more choices to your poll. Allow people to select multiple options. Selecting this option enables your poll-takers to vote for two or more choices. 5. Optional. Specify the end date for the poll by specifying the date in the calendar that is displayed when you click the field next to This poll will end on. Set the time by selecting the time you desire by clicking the adjacent field for a list of the times. By default, the poll ends three hours from the start time. 6. Type the names of the people you would like to poll in the Post to text field. As you start typing, tibbr automatically displays a list of matching names as choices. 7. Optional. Click File or Link under Attach to attach a file or specify the URL for a link that pertains to your poll. 8. Optional. To post a private poll, choose Private Post from the adjacent drop-down menu, which shows Public Post as the default. Private polls, viewable by only you and the people to whom you post, are marked with the lock icon.

52 38 Chapter 2 Messages 9. Click Ask. tibbr displays the poll on your wall as a post. As your poll-takers cast their votes, their profile pictures (if uploaded) are displayed next to their choices. Clicking the ellipsis symbol ( ) next to an option displays a list of the poll-takers who have voted for that option. Once a poll is in place, to change the end date and time, choose Extend Poll from the More menu at the bottom of the poll. A dialog box is then displayed, in which you can specify the end date and time that you desire. Click Save afterwards.

53 Work With Communities 39 Work With Communities Communities are those that are run by your organization s partners, customers, suppliers, or resellers in other tibbr instances that are made available by your administrator. Once you have logged in to a community, you can do the following: Perform various tasks on the posts: view, reply to, . Forward posts from your tibbr home site to those communities with comments, if desired. Forward posts from those communities to your tibbr home site again, with comments, if desired. Sign In to a Community To sign in to a community: As a prerequisite, you must have an account on at least one other tibbr instance. 1. Click the community name under My Communities in the left panel of the home page. tibbr displays the login page. The name of the community, for example, Partners, is displayed as a link on the top left hand corner next to a home icon, like this: Clicking the home icon returns you to your tibbr home site. 2. Type in the text fields your user name and password associated with the community and click Log in. The end-user license agreement is displayed. 3. Scroll to the bottom and select the box next to the acceptance statement. Click I Agree.

54 40 Chapter 2 Messages Forward a Post from Your Wall to a Community To forward a post on your tibbr home site s wall to a community: 1. Click the Post to Community link at the bottom line of the post and choose from the drop-down menu the community to which you would like to post. If this is the first time you log in to the community through the Post to Community link, the sign-in prompt is displayed. 2. Type in the text fields your user name and password associated with the tibbr instance for the community and click Log in. The Post to Community dialog box is displayed. Here is an example: 3. Optional. a. Edit the post, as desired. b. Attach a file or add a link by clicking File or Link and completing the subsequent steps. c. Mark the post as private by selecting Private Message. 4. Click Post. Forward a Post from a Community Wall to Your Wall Conversely, you can forward a post from a community wall to the wall of your home site. Follow these steps: 1. On the community wall, click the Post to Community link at the bottom of a post and choose the name of your home site from the drop-down menu. 2. In the Post to Community dialog box that is displayed, repeat steps 3 and 4 in the preceding section. Note that step 3 is optional.

55 41 Chapter 3 Subjects This chapter steps you through the procedures of working with subjects in tibbr. Topics Explore Subjects, page 42 Create, Edit, Move, or Delete a Subject, page 45 Control Access to a Subject, page 48 Manage a Subject s Visibility, page 50 Follow a Subject, page 51 Assign Owners to a Subject, page 53 Post to a Subject by , page 54 Make an Announcement on a Subject, page 55 Manage Groups for a Subject, page 56 Set Up Alerts for Subject Posts, page 57 View Subject-Related Details, page 58 Incorporate External Content into Subjects, page 59

56 42 Chapter 3 Subjects Explore Subjects Have a look at the content that is displayed when you click Explore Subjects under Subjects in the left panel. The My Subjects tab gives you access to all the subjects you own or follow. The Directory tab lists all the public subjects alphabetically. You cannot see any deleted subjects or private subjects that you are or are not following. Subject Names Note these rules on subject names: The following letters and numbers are the valid characters for creating subjects: A-Z, a-z, and 0-9 Subject names cannot include spaces or other special characters, such as *, #,?, >, <, %, &, $, `, and, except for underscores and hyphens. Subject names must be unique. Once you have created a subject, you cannot reuse its name even after deleting the subject. That is, after deleting a subject, you cannot recreate it. For example, if you create the subject Marketing and then delete it, you cannot recreate the subject Marketing again. Subject Hierarchy A subject can have subsubjects, which in turn can have their own subsubjects. For example, you can create a subject called Americas and a subsubject for it called California, for which you can create a subsubject called Sales. Always create a main subject before creating a subsubject. It's a good idea to review the existing subjects before creating a subject or subsubject.

57 Explore Subjects 43 Once you have subscribed to a main subject, you are automatically subscribed to its subsubjects. To recategorize an existing subject as a subsubject of another subject, contact your tibbr administrator. Subject Search To search for a subject, type its name in the Search text field on the top right corner and press Enter. If the name matches one or more subjects, tibbr displays the search results in list view. In addition, while on a subject page, you can search within that subject by doing the following: 1. Click the search icon on the right below the text field for posts, polls, and events. 2. Type one or more keywords in the text field in the dialog box that is displayed. 3. Press Enter or click the search icon. Alternatively, refine your search criteria by filling in the other fields in the dialog box and clicking Find:.

58 44 Chapter 3 Subjects Broadcast Subjects Broadcast subjects are for posts that are of interest to everyone in your organization. Note the following rules: Only tibbr administrators can create broadcast subjects. A tibbr instance can have multiple broadcast subjects. Only the subject owners can post to broadcast subjects. All the posts to broadcast subjects are displayed on everyone s wall; in other words, everyone is a follower of those subjects. Hence, tibbr does not list the followers for broadcast subjects. No one, not even tibbr administrators, can reply to the posts in broadcast subjects. In fact, the Reply link at the bottom of those posts is grayed out. However, all users can access broadcast subjects. In addition, you cannot perform certain subject-related tasks on broadcast posts. For example, you cannot add a broadcast subject to a post by choosing More > Add at the bottom of the post. Similarly, you cannot add subjects to broadcast posts either. By default, everyone in your organization receives alerts from broadcast subjects.

59 Create, Edit, Move, or Delete a Subject 45 Create, Edit, Move, or Delete a Subject This section describes how to create a subject or subject, also how to edit or delete subjects. Create a Subject To create a subject: 1. Under the Subjects tab in the left panel, click Explore subjects. Click Add Subject Here either at the top or at the bottom. The Create a New Subject dialog box is displayed. 2. Create a profile for the new subject by filling in the following fields: Name is the name of the new subject in the subject directory. To convenience you and alleviate typographical errors, as you type a subject name, tibbr displays the existing subjects that begin with that name. Display Name is the name of the new subject that is displayed, which can be different from Name. Spaces and certain special characters are allowed. This is an optional field. Subject Description is a description of the new subject. This is an optional field. Picture is an optional graphic for the subject. To assign a picture to the subject, click Upload a Photo. In the file browser that appears, navigate to the desired image file and click Open. The Use default image option is selected by default. Subject Permission specifies whether the subject is public, private, by approval, or, for administrators only, broadcast. Note: The capability to broadcast to all users is available to the tibbr administrator only. The default permission setting is Public, which allows all tibbr users to subscribe. For more details on restricting access to subjects, see Control Access to a Subject on page 48. Subject Hierarchy specifies whether another user can create a subsubject for this subject. Subsubjects are enabled by default. To disallow their creation, deselect Allow subsubjects to be created under this subject. Subject Location specifies the place with which the subject is associated. If you select the option Specify a geolocation for this subject, you can either

60 46 Chapter 3 Subjects edit the address of your present location in the text field at the top of the Geo Map below to reflect the location you desire or drag the pin in the map to the appropriate location. SharePoint Files lists the files and folders from which you can specify the default location for uploading the files for the subject you are creating. Note: For this section to be displayed, your administrator must enable SharePoint. By default, the option Set SharePoint files as the default file-attachment source is deselected. Selecting that option displays the Select a Site drop-down menu, from which you can then choose the default site from the list of the related folders that are displayed. 3. Click Create a Subject. Create a Subsubject To create a subsubject for a subject: 1. Under the Subjects tab, click the Directory tab. Scroll through the list to locate the subject. 2. Click the orange plus symbol that precedes the subject name to expand it and then click Add Subject Here. The Create a Subject Under subjectname screen is displayed. 3. Create a profile for the new subsubject by filling in the fields, which are identical to those in the Create a New Subject screen, except that the field titles refer to subsubjects, where appropriate. 4. Click Create a Subject. Edit a Subject To edit a subject that you own: 1. Click the Subjects tab and then My Subjects at the top. 2. Locate your subject in the My Subjects panel. 3. Choose Edit from the Action drop-down menu to the right of the subject. The Edit Subject page is displayed. 4. Edit the fields, as appropriate, and click Save.

61 Create, Edit, Move, or Delete a Subject 47 Move a Subject To move a subject that you own: 1. Click the Subjects tab. 2. Click My Subjects. 3. Locate your subject in the My Subjects panel. 4. Choose Move from the Action drop-down menu to the right of the subject. A dialog box that lists all the main subjects that you own is displayed. 5. Navigate to the location to which you would like to move the subject by clicking the orange + symbol that precedes a subject. 6. Click Move Here at the bottom of the subject tree. Delete a Subject To delete an existing subject that you own: 1. Click the Subjects tab. 2. Click My Subjects. 3. Locate your subject in the My Subjects panel. 4. Choose Delete from the Action drop-down menu to the right of the subject. 5. Click Yes in the confirmation dialog box that is displayed. To delete a subject, you must be its owner. Otherwise, you cannot access the edit or delete-subject interface. If you cannot delete a subsubject because you are not the subject owner, the delete operation for the subject fails. Deleting a subject does not delete its subsubjects. Instead, tibbr elevates the subsubjects by one level.

62 48 Chapter 3 Subjects Control Access to a Subject You can make a subject public, private, by approval, or, if you are a tibbr administrator, broadcast. Toward that end, the Subject Permission section of the Create a New Subject screen contains these settings: Public The subject is visible to all tibbr users, who can follow it any time. Private The subject is hidden to all users except for those whom the subject owner has invited. By Approval The subject is visible to all users. However, when a user clicks Follow, tibbr alerts the subject owner of the request through the left notification icon at the top of the owner s home page. (See Notifications on page 15 for details.) As soon as the owner clicks the icon and then the approval request, a dialog box is displayed, prompting him or her to approve or reject the request. Once the owner has clicked Approve, the requestor s name and picture (if uploaded) appear on the Followers list on the subject page. Broadcast Available to administrators only. The subject messages are posted on the walls of all users, regardless of whether they are following the subject. Manage Followers To give other users access to a private subject: that you own: 1. Click the subject name or icon to display the page of the private subject. 2. Choose Actions > Manage Followers near the top. The Follower List dialog box is displayed, at the bottom of which is a list of the current followers. 3. Click Add More Followers at the top. 4. In the Find People field, type a person s name. As you type a name, tibbr displays in the field the existing people names that begin with the first few keystrokes. Choose the desired name. You can input multiple names in that fashion.

63 Control Access to a Subject Optional. Type a note in the Add a Personal Message field. tibbr includes the text entered here in the message sent to the people you specified. 6. Click Submit. Remove Followers To remove a follower from a subject: 1. Repeat steps 1 and 2 in the preceding section. 2. Click the Remove link next to the name of the follower you wish to remove from the subject.

64 50 Chapter 3 Subjects Manage a Subject s Visibility As the owner of a subject, you can make it visible to all users or those whom you specify, assuming that the administrator has set the related parameter in the application configuration tool to enable you to do so. Once you have the privilege of managing a subject s visibility and if you have root permission for the subject, tibbr displays an item called Assign Visibility in the Actions drop-down menu on the subject page. Choosing that item opens the Assign Visibility dialog box, as shown in this example for a subject called prosub11: To assign visibility to all users, select All Users, which is the default, and click OK. To assign visibility to certain users or groups: 1. Select Limited Users. More fields are displayed below. 2. Click Users and type the names of the people to whom you would like to make the subject visible. Soon after you start typing, tibbr automatically displays a list of matching names as choices. Add as many people or groups as you desire. 3. Optional. Click Groups and type the names of the groups to whom you would like to make the subject visible. 4. Click Add. tibbr confirms with the number of users you have added in the statement below the Add button. 5. Click OK.

65 Follow a Subject 51 Follow a Subject Following a subject means to subscribe to it from the subject page. Do either of the following: Click Subjects in the left panel and then Directory at the top. Click the subject name on the Directory page. To subscribe, click the Follow button below the subject name near the top. Mouse over the subject name in the hierarchy tree under Directory and click Follow in the subject profile pane that is displayed. Once you ve begun following a subject, all the new messages that are posted to it appear on your wall. Suggest a Subject to People To suggest a subject to other tibbr users: 1. Navigate to the subject s page by clicking the subject name. 2. Choose Actions > Invite People below the subject name near the top. The Share This Subject with Your Colleagues dialog box is displayed. 3. In the Find People field, type a person s name. As you type a name, tibbr displays the existing people names that begin with the first few keystrokes in the field. Choose the desired name. You can enter multiple names in that fashion. 4. In the Find Group field, type a group s name. As you type a name, tibbr displays the existing group names that begin with the first few keystrokes in the field. Choose the desired name. You can enter multiple names in that fashion. 5. Optional. Under Address, type the addresses of the people you would like to invite in each of the fields. By default, four fields are displayed. To add more fields, click Add More. 6. Optional. Type a note in the Add a Personal Message field. tibbr includes the text entered here in the message sent to the specified people. 7. Click Share. tibbr sends each specified user an message with a link to the subject page.

66 52 Chapter 3 Subjects Pause or Restart a Subscription To temporarily stop receiving posts on a subject, pause your subscription: 1. Navigate to the subject s page. 2. Choose Alerts > Pause below the subject name near the top. To restart your subscription, choose Play, which replaces Pause Alerts as soon as you have chosen the latter. Unfollow a Subject To permanently stop receiving posts on a subject you are following: 1. Click Subjects in the left panel and then My Subjects at the top of the page that is displayed. 2. Locate the subject from the list and click its name for the subject page. Alternatively, mouse over Subjects and click the subject name under My Favorite Subjects in the pane that is displayed. 3. Click the Followers link near the top and mouse over your picture. 4. Click Unfollow in the pane that is displayed. Also, an Unfollow button is available below the description at the top of the subject page. Click that button to stop receiving the related posts.

67 Assign Owners to a Subject 53 Assign Owners to a Subject As a subject owner, you can assign more owners to the subject. Do the following: 1. Navigate to the subject s page. 2. Choose Actions > Assign Owners below the subject name near the top. The Assign Owners for the Subject dialog box is displayed. 3. In the Assign Owner field, type the name of the person you would like to assign as another owner of this subject. Soon after you start typing, tibbr automatically displays a list of matching names as choices. Add as many people as you desire. 4. Click Add. tibbr displays the total number of owners and their names along with job titles below. 5. Click OK.

68 54 Chapter 3 Subjects Post to a Subject by You can post to a subject by instead of from tibbr. Do the following: 1. Compose your message in your client and main-subject-or-subsubject under Subject. For example: To post to a main subject called HR, HR under Subject. To post to an HR subsubject called Benefits, HR.Benefits under Subject. tibbr then posts your message in the main subject HR and the subsubject HR.Benefits. If the main subject HR does not exist, the post appears on your wall. 2. Send the message by addressed to [email protected], for example, [email protected].

69 Make an Announcement on a Subject 55 Make an Announcement on a Subject You can make an announcement on a subject that you own. Do the following: 1. On the subject page, choose Actions > Make an Announcement below the subject name near the top. The dialog box entitled I want to make an announcement on this subject subject-name is displayed. 2. In the text field, type the announcement. 3. Optional. Attach a file or add a link. For details, see Attach Files or Add Links on page Select Subject Announcement under Type of Announcement. 5. Under Announcement Duration, select Manually remove it or, if you would like tibbr to delete the announcement after a certain number of days, type that number in the text field of the option Days to keep. The default for x is Click Save.

70 56 Chapter 3 Subjects Manage Groups for a Subject To add existing groups of people as followers of a subject that you own: For details on people groups, see Chapter 5 on page 65. \ 1. Click the subject name or icon to display the page of the private subject. 2. Choose Actions > Manage Groups near the top. This menu item is visible only if your administrator has enabled LDAP authentication and made the LDAP groups in your organization available for tibbr. The Group List dialog box is displayed, at the bottom of which is a list of the current followers. 3. Click Add More Groups at the top. 4. In the Find Group field, type a group s name. As you type a name, tibbr displays in the field the existing group names that begin with the first few keystrokes. Choose the desired name. You can input multiple names in that fashion. 5. Click Submit.

71 Set Up Alerts for Subject Posts 57 Set Up Alerts for Subject Posts Once you have created or followed a subject, you can have tibbr notify you by in case of new posts on that subject. Follow these steps: 1. On the subject page, choose Alerts > Set Up Alerts below the subject name near the top. The Set Up Alerts dialog box is displayed along with your addresses on record. 2. Choose from the Frequency of Alerts drop-down menu how often you would like to be notified of new posts for this subject: None, In Real-time, Hourly, or Daily. Be sure to perform this step for each of your addresses, if applicable. 3. Click Save.

72 58 Chapter 3 Subjects View Subject-Related Details In the right panel of a subject page is a pane with several sections: Now Click this section for the number of posts on this subject currently on your wall and the number of likes and replies. Also shown are clickable pictures of the current followers of the subject, clicking one of which takes you to the follower s profile. Previous month (for example, October if the current month is November) Click this section for the details that apply to the previous month. Two months ago (for example, September if the current month is November) Click this section for the details that apply to two months ago. In addition, you can view the analytics that pertain to a subject by choose Actions > View Insight near the top of the subject page.

73 Incorporate External Content into Subjects 59 Incorporate External Content into Subjects As the owner of a subject, you can enhance its substance by integrating content from external sources, such as reference information, into the subject. Before you can take advantage of this capability, your administrator must specify that the Manage Pages tab on the subject page be made visible to you by selecting the related option in the Edit Subject Details screen for administrators. Incorporate Content and Add Language To integrate external content into a subject page: 1. On the subject page. choose Actions > Manage Pages below the subject name near the top. The Manage Pages dialog box is displayed. 2. Click Add Page. The Add Page dialog box is displayed. 3. Type a name of your choice in the Page Name text field. 4. Type the page s URL in the URL text field. 5. Click Save. Afterwards, tibbr displays at the top of the subject page a tab labeled with the page name you specified. Clicking the tab displays the content of the new page. If an external page you have added to a subject has one or more versions in other languages, you can also add them, one by one, to the subject. To add a page in another language: 1. On the lower left corner of the Manage Pages dialog box, click Add Language. A new section, Add Language, is displayed at the bottom of the dialog box. 2. Choose the language you would like to add from the drop-down menu on the left. The menu choices are configured by your tibbr administrator. 3. Type the new page name and URL in the Page Name and URL text fields, respectively. 4. Click Add.

74 60 Chapter 3 Subjects Update Page Names and URLs To change the URL, the name of a page within a subject, or both: 1. On the upper left corner of the Manage Pages dialog box, click the name of the page you want to edit. 2. Optional. Type a new name in the Page Name text field. 3. Optional. Type a new URL in the URL text field. 4. Click Save.

75 61 Chapter 4 People This chapter explains how to find and follow people. Topics Explore People, page 62 Follow a Person, page 63 Stop Following a Person, page 64

76 62 Chapter 4 People Explore People Click Explore People in the People tab in the left panel takes you to a page with two tabs, People and Directory. People Clicking the People tab displays a list of the people you are following and those who are following you. Directory Clicking the Directory tab displays a list of all tibbr users in your organization. To find a user in the directory, type that person s name in the Search field and either click the Search button or press Enter. tibbr then lists the users whose names match the typed name. By default, people are shown in hierarchical view. Some tibbr instances have an alternate, hierarchical view, available. In those cases, to see the list by organization, click the Hierarchical View button. Expand or collapse the groups in the hierarchical view by clicking the plus or symbol in the tree display.

77 Follow a Person 63 Follow a Person To follow someone, that is, subscribe to his or her posts, trigger a request by clicking the Follow button to the right of that person s name in the directory or on the top right corner of that person s profile page. That button then changes to read Unfollow. tibbr grays out the pictures of the people who have left your organization. If following that person requires approval, tibbr alerts that person of your request through the notification icon at the top of his or her home page. (See Notifications on page 15 for details.) As soon as approval is granted, tibbr updates the Follow button to read Unfollow and displays the related posts on your wall.

78 64 Chapter 4 People Stop Following a Person To stop following a person, click the user s Unfollow button in the directory or on the top right corner of the user s page. Afterwards, tibbr updates that button to read Follow and stops displaying the related posts on your wall.

79 65 Chapter 5 People Groups You can create a people group with the names of certain colleagues in your organization similar to an alias. Afterwards, you can post to the group, invite the group members to follow subjects, and so forth without having to specify the individuals one by one. This chapter describes how to create a people group, assign members to it, edit the group attributes and members, assign additional owners to a group, or delete it. Everyone in your organization can see all the groups that have been created and view their members. This chapter shows you how. Before you can create people groups, your tibbr administrator must grant you the privilege for performing that task. Topics Create a People Group, page 66 Specify the Members of a People Group, page 67 Edit a People Group, page 68 Add Owners to a People Group, page 69 Delete a People Group, page 70 Access, Learn About, Or View the Members of a People Group, page 71

80 66 Chapter 5 People Groups Create a People Group To create a people group: 1. Click the Groups tab in your home page s left panel. 2. Click Create Group. The related dialog box is displayed with the Details tab on the left selected by default. 3. In the Name text field, type a name that identifies the group, for example, My Staff. 4. Optional. Post an image for the group: a. Under Upload a group picture, click Browse for a file browser. b. Navigate to the image file and click Open. 5. Optional. a. In the Location text field, type the area in which the group is situated. b. In the Phone Number text field, type the telephone number of the group. c. In the Fax text field, type the facsimile number of the group. d. In the Address text field, type the street or postal address of the group. e. In the Description text field, type a synopsis about the group. 6. Click Create Group.

81 Specify the Members of a People Group 67 Specify the Members of a People Group To specify the members of a newly created people group: 1. Click the Groups tab in the top navigation bar. 2. Click Create Group on the upper right-hand corner. The related dialog box is displayed. 3. Click the Members tab on the left. 4. In the Add Users to the Group text field, type the names of the people you would like to add to the group. Soon after you start typing, tibbr automatically displays a list of matching names as choices. Add as many people as you desire. 5. Click Add. tibbr displays the details of the user you have added: name, department, and job title in a table below. 6. Click Create Group.

82 68 Chapter 5 People Groups Edit a People Group To edit a people group: 1. Click the Groups tab in the top navigation bar. 2. Click My Groups. tibbr displays the groups that you own. 3. Locate the group and choose Edit Group from the More menu to the right of the group name. The related dialog box is displayed with the Details tab selected by default. 4. Revise the details, as appropriate: a. Upload a new photo or replace the existing one by clicking Browse under Upload a group picture and following the appropriate steps. b. Update any of the fields, as appropriate. 5. Click Update Group. 6. Click the Members tab on the left. 7. Edit the members, as appropriate: a. In the Add Users to the Group text field, type the names of the people you would like to add to the group. Soon after you start typing, tibbr automatically displays a list of matching names as choices. Add as many people as you desire. b. Click Add. c. Delete one or more member names from the group by locating them, one by one, on the list of people displayed and clicking Remove to the right. 8. Click Update Group.

83 Add Owners to a People Group 69 Add Owners to a People Group By default, you are the owner of the people groups you create. To add owners to a group that you own: 1. Click the Groups tab in the top navigation bar. 2. Click My Groups. tibbr displays the groups that you own. 3. Locate the group and choose Assign Owner from the More menu to the right of the group name. The related dialog box is displayed. 4. In the Add Owners text field, type the names of the people you would like to be coowners of the group. Soon after you start typing, tibbr automatically displays a list of matching names as choices. Add as many people as you desire. 5. Click Add. tibbr displays the names, departments, and job titles of the new owners along with their pictures. 6. Optional. Delete any owners you have added by clicking Remove on the bottom right-hand corner of the section with their details. 7. Click OK.

84 70 Chapter 5 People Groups Delete a People Group To delete a people group: 1. Click the Groups tab in the top navigation bar. 2. Click My Groups. 3. Locate the group and choose Delete from the More menu to the right of the group name. tibbr prompts you to confirm the deletion.

85 Access, Learn About, Or View the Members of a People Group 71 Access, Learn About, Or View the Members of a People Group You can read about a group s details by mousing over its picture in the Groups tab below the top navigation bar. For the groups not owned by you, you can find out who are their members by choosing View Members from the More menu to the right of the group name.

86 72 Chapter 5 People Groups

87 73 Chapter 6 Alerts on New Posts With a few steps, you can have tibbr alert you by whenever new posts arrive. This chapter describe the setup procedure. Topics Register Your Address, page 74 Schedule Delivery, page 75 Respond to Posts by , page 76 Delete a Message-Delivery Channel, page 77 Pause or Resume a Channel, page 78

88 74 Chapter 6 Alerts on New Posts Register Your Address First, register your address at which you would like to receive notifications of new posts from tibbr: 1. Click View My Profile below your picture in the left panel of your home page. The My Profile page is displayed. 2. Click Set Up Alerts on the top right corner. 3. Click Add New. 4. Type your address in the field and then click Enter. tibbr sends you an message in which is an activation code. 5. Type the activation code in the Activation Code field and click Enter.

89 Schedule Delivery 75 Schedule Delivery Scheduling determines how often you receive messages on a delivery channel. If desired, you can set a different delivery option for each subject and person that you follow; and for anyone who has posted a message on your wall. Custom settings are also specific to the delivery channel. To change the delivery schedule for a channel: 1. Click View My Profile below your picture and then Set Up Alerts on the top right corner. Your delivery channels are displayed. 2. Click Schedule below the desired delivery channel. 3. To set a global schedule for the channel, choose the desired option from the For all drop-down menu and then click Apply to All. You have four options: None tibbr does not send messages to the channel when messages are posted. In Real-time tibbr sends you a message as soon as a new message is posted to the subject or by the person in question. Hourly tibbr sends you a digest message with all the messages posted in the past hour. Daily tibbr sends you a digest message with all messages posted during the past 24 hours. 4. Optional. To specify a delivery schedule for notification messages when a user posts a message directly to you, choose None, In Real-time, Hourly, or Daily from the drop-down menu under Notify me if someone posts a message to me. 5. Optional. To customize the delivery schedule for a specific person or subject you are following, choose None, In Real-time, Hourly, or Daily from the drop-down menu below the person s or subject s name. 6. Click Save at the bottom.

90 76 Chapter 6 Alerts on New Posts Respond to Posts by Once you have set up a message-delivery channel, tibbr notifies you of new posts by . At the bottom of the notification is this prompt: You can respond to the post from your application, such as Microsoft Outlook, or click the link here to reply from tibbr. For a reply by , tibbr posts an envelope icon image on the bottom left corner of the sender s picture, like this:

91 Delete a Message-Delivery Channel 77 Delete a Message-Delivery Channel To delete a message-delivery channel: 1. Click View My Profile below your picture for the My Profile page and then Set Up Alerts on the top right corner. 2. Click Delete at the bottom of the desired delivery channel. 3. Click OK in the confirmation dialog box that is displayed.

92 78 Chapter 6 Alerts on New Posts Pause or Resume a Channel You can temporarily stop receiving messages for a channel, such as when you are on vacation. To pause a channel: 1. Click View My Profile below your picture for the My Profile page and then and then Set Up Alerts on the top right corner. 2. Click the Pause icon to the right of the desired delivery channel. The Pause icon then becomes the Play icon. To receive messages again, click the Play icon.

93 79 Chapter 7 tibbr Events With tibbr s event capability, you can post calendar appointments to your colleagues or followers of a subject. As a recipient of an event, you can reply on tibbr and then add the event to your Microsoft Outlook or Apple ical calendar. Topics Post an Event, page 80 Reply to an Event, page 81

94 80 Chapter 7 tibbr Events Post an Event To post an event to people or subjects: 1. On your home page, click Event at the top of your wall. 2. In the field with the prompt What are you planning?, type the title of the appointment, for example, Team Meeting. 3. Under Start Time, specify the date and time the event will start by clicking and then choosing the appropriate values for the two fields. 4. Under End Time, specify the date and time the event will end by clicking and then choosing the appropriate values for the two fields. 5. Optional. In the field with the prompt Where, type the location in which the appointment will take place. 6. Optional. In the field with the prompt More Details, type any other information that pertains to the appointment. 7. Select or deselect Show the guest list for this event to specify whether to list your invitees in the post. 8. In the Post to field, type the name of the person to which you would like to post the appointment. Add as many people as you desire. Soon after you start typing, tibbr automatically displays a list of matching names as choices. Add as many people or subjects as you desire. 9. Optional. Attach a file or add a link to this post. For the procedure, see Attach Files or Add Links on page Optional. To post a private appointment, choose Private Post from the adjacent drop-down menu, which shows Public Post as the default. Private appointments are marked with the lock icon, which precedes the sender s name. Only the sender and receivers can view those appointments. 11. Click Create Event.

95 Reply to an Event 81 Reply to an Event As recipient of an event in the form of a post on your wall, you can reply to it on tibbr. Before you have responded, tibbr displays the message You have not responded yet in the body of the post with an RSVP link. To respond to an appointment: 1. Click the RSVP link. tibbr displays these choices: 2. Under Are you attending?, select Yes, Maybe, or No. 3. Optional. Under Add to Calendar, click the Add to ical/outlook Calendar and then follow the prompts to add the appointment in Microsoft Outlook. The dialog box also displays the number of people who have responded along with their pictures, if any.

96 82 Chapter 7 tibbr Events

97 83 Chapter 8 Apps This chapter describes the tibbr applications, including event streams from previous versions. They are called tibbr apps for short, which might integrate with external systems or extend tibbr s capabilities. Your tibbr administrator might need to enable some of the apps described in this chapter before they are available to you. Topics Understand Apps, page 84 Work With Ideation, a tibbr App, page 85 Work With Apps Developed by Your Company, page 95 Work With Event Streams, page 96 Work With Box, a Marketplace App, page 115 Work With Social Apps, page 120

98 84 Chapter 8 Apps Understand Apps By mousing over Apps in the left panel of your home page and then clicking Explore Apps, you access two categories of apps, shown under two tabs: Company Apps Each of these apps, ready for use within your company, falls within one of the following: The app is part of the tibbr installation, for example, the Ideation app. For details, see Work With Ideation, a tibbr App on page 85 The app is developed by you. To learn how to register such an app for tibbr, see the page on registering applications on developers.tibbr.com. The app is an event stream from previous tibbr releases. The app has been imported into tibbr by your tibbr administrator from Marketplace Apps, for example, the Box app. Marketplace Apps These apps, developed by TIBCO or its application partners on top of the tibbr application framework, extend the capabilities of tibbr. They can be imported into your tibbr environment by your tibbr administrator., after which they are displayed under Company Apps.

99 Work With Ideation, a tibbr App 85 Work With Ideation, a tibbr App Recall that tibbr apps are part of tibbr. Ideation is a tibbr app that collects ideas created by you or your colleagues and that enables posting of feedback, sharing, and other related tasks. Understand the Roles The following roles are available for the Ideation app: tibbr administrators Even though tibbr administrators do not have a specific role per se in Ideation, they can add Ideation administrators (see the next bullet), who can then manage the Ideation settings. If desired, tibbr administrators can delete their own names from the list of app administrators. The Manage App Admins tab in the Administrator section of the Ideation app is available to tibbr administrators only. For more details, see Manage App Admins on page 91. App administrators App administrators (in this case, Ideation administrators) can access all the Ideation settings. However, they cannot edit ideas and cannot add or delete app administrators. Category owners Category owners manage the Ideation process for the ideas in their categories, that is, they can change the stage of an idea. Owners and contributors While creating an idea, the owner can specify one or more contributors, who have the same privileges as the owner. They can edit or delete the ideas that they own. Participants These are regular users who can view, vote for, comment on, share, and like ideas. For details on which roles are notified of Ideation activities and which roles can perform the Ideation-related tasks, see Addendum: Understand Notifications and Privileges on page 93.

100 86 Chapter 8 Apps Access the App Your administrator must set up the Ideation app to make it available to you. To access Ideation, mouse over Apps in the left panel of your home page and click the Ideation icon under My Favorite Apps. Search for Ideas Displayed on the All Ideas wall are the ideas that you can access. At the top of the Ideation page is a Search field. Enter one or more keywords and click Search to search for the ideas that relate to them. In addition, you can search by people or by category: To search for ideas by people, click the people icon next to the All Ideas drop-down menu at the top. Type a person s first or last name; tibbr displays a list of possible matches along with pictures, from which you can make a choice. Press Enter or click the Search icon. To search for ideas by category, click the category icon next to the people icon. A search field is displayed, in which you can type one or more keywords and then press Enter or click the Search icon. Sort or Filter Ideas Near the top of the Ideation wall is a pull-down menu with All Ideas as the default, that is, all the ideas are displayed. You can change the display by choosing from one of the items in the drop-down menu: Ideas I created, Ideas I voted, Ideas I starred, or All Ideas. In the right panel are the option panes for sorting and filtering ideas: Sorting Under Sort Ideas, select one of the following options: By Activity (default) According to the chronological order of the related posts By Votes In descending order of the number of votes for the ideas By Creation Date In descending order of the dates on which the ideas were created

101 Work With Ideation, a tibbr App 87 Filtering You can sort by stage and by category: Under Filter by Stage, select All ideas, Active, Under Review, In Progress, Already Offered, For Future Consideration, or Delivered. The Ideation administrator can change the stage criteria to meet the needs of your organization. Depending on the stage the ideas are in, some of the features or actions might not apply. Under Filter by Category, select All Categories or one of the category names. Create and Manage Ideas This section describes how to create, edit, or delete ideas tasks that only owners or contributors can perform. Create Ideas To create an idea: 1. Click Create Idea near the top right corner. The Create an Idea dialog box is displayed. 2. In the text field with the prompt Idea title, type a title for your idea. 3. In the text field with the prompt Description, describe your idea. 4. Optional. Under Attach, click File or Link to attach a file or add a link. 5. Optional. In the Add Contributors field, type one or more names of the idea s contributors. Once you have typed a few keystrokes, tibbr displays a list of possible matches from which you can make a choice. 6. In the Choose Idea Category field, select in the pull-down menu one or more categories to which your idea belongs. Click Check all or Uncheck all, as desired, at the top of the menu. 7. Click Create. tibbr posts a message on your wall and that of the idea s contributors, alerting your followers and those of the contributors of this new idea. To share an idea with more people or subjects, click Share at the bottom of the message. For details, see Share Ideas on page 89.

102 88 Chapter 8 Apps Edit Ideas To edit an idea created or contributed by you: 1. Locate the idea on the Ideation wall and click Edit Idea at the bottom. The Edit This Idea dialog box is displayed. 2. Edit the fields, including the title, attachments and links, as appropriate. 3. Click Save. Delete Ideas To delete an idea that you created or contributed to: 1. Locate the idea on the Ideation wall. 2. Click the Delete link at the bottom of the idea. A confirmation dialog box is displayed. 3. Click Yes to delete the idea or Cancel to retain it. Vote For, Comment On, Like, or Share Ideas As an idea user, you can vote for or comment on ideas, mark those that you like, or share them. Vote for Ideas A vote for an idea shows support for it. tibbr displays the total number of votes for an idea in a pane adjacent to the idea s top left corner. To vote for an idea, click Vote below the idea s vote count, after which tibbr updates the Vote button to read Unvote. To cancel your vote, click Unvote. Comment on Ideas To comment on an idea: 1. Find the idea on the Ideation wall. 2. Click Comment at the bottom. 3. Type your comment in the text field that is displayed. 4. Click Post.

103 Work With Ideation, a tibbr App 89 Mark Ideas That You Like To show appreciation for an idea, click the Like link at the bottom. For the ideas that you like, tibbr updates the Like link to read Unlike. If you accidentally clicked Like or you did that and then changed your mind, click Unlike. Share Ideas To share an idea with colleagues or subjects: 1. Locate the idea on the Ideation wall and click Share at the bottom. The Share This Idea dialog box is displayed. 2. In the Share with text field, type a person s or subject s name. You can type multiple names. Once you have typed a few keystrokes, tibbr displays a list of possible matches from which you can make a choice. 3. In the text field with the prompt Write your comments here, type your comments. 4. Click Share. Afterwards, tibbr posts a related message on the walls of the people or subjects you specified along with a link to the idea. Perform Ideation Administrator Tasks As an Ideation administrator, you can perform the tasks described in this section. The links for these tasks are displayed only if you have idea administrator privilege. Edit Stages To change the stage of an idea of which you are a category owner: 1. Locate the idea on the Ideation wall and click Update Stage at the bottom. The Update Idea Stage dialog box is displayed. 2. Select the status you desire. If the status is Active, you can also specify the period in which to allow voting: Select The voting period will end on and specify the date and time in the adjacent pull-down menus.

104 90 Chapter 8 Apps 3. Optional. Add a comment in the Comment field. 4. Optional. Select Only admins can see this comment, if desired. 5. Click Save. Manage Stages To edit an idea s stage, first click the gear icon to the left of the pie-chart icon below the Create Idea tab to display the Ideation Administrator Settings screen with four tabs below the title. Click Manage Stages, which is the default. To edit an idea s stage: 1. Edit the stages, 1 to 6 (Active, Under Review, In Progress, Already Offered, For Future Consideration, Delivered, and Submission Completed), as desired: Select one or both of the options, Provide voting options and Do not allow users to comment or like at this stage. Depending on the stage the idea is in, some of the capabilities might not apply. 2. Click Save. To add a stage, click Add a stage below the list to display the Add Stage dialog box. Fill in the text field with the stage name, select one or both options, and click Save. Manage Category Owners To add owners by category, click the Manage Category Owners tab for the related screen and then do the following: 1. For the category to which you would like to add idea administrators, type one or more names in the text field under Administrators. Once you have typed a few keystrokes, tibbr displays the possible matches from which you can make a choice. 2. Click Save. To delete an owner, click the X symbol next to the name of the administrator in question. Manage Categories To add Ideation categories, first click the Manage Categories tab for the related screen, in which the option Show default categories is selected by default. The defaults are displayed under Idea Categories.

105 Work With Ideation, a tibbr App 91 To Add a Category 1. Type the name of the new category in the text field with the prompt Add a new category. 2. Click Add. tibbr displays the new category name under Idea categories. 3. Click Save. To Delete a Category 1. Click the X symbol next to the name in question under Idea Categories 2. Click Save. To Rename a Category 1. Click Rename Categories. tibbr displays the Rename Categories dialog box, listing the current categories in editable fields. 2. Edit the category names, as appropriate. 3. Click Save. Configure Notifications To choose whether to be notified through the notification icon at the top of the ideas stage changes and of newly created ideas, click the Configure Notifications tab. Afterwards, do the following in the screen that is displayed: 1. Select or deselect Notify me if any idea has changed its stage, Notify me if someone has created an idea, or both, as desired. Both options are selected by default. 2. Click Save. Manage App Admins Only tibbr administrators can add or delete Ideation administrators. To add an Ideation administrator: 1. Click the Manage App Admins tab. The Manage App Administrators screen is displayed.

106 92 Chapter 8 Apps 2. In the text field, type the name of the Ideation administrator you would like to add. Once you have typed a few strokes, tibbr automatically displays a list of matching names as choices. You can add multiple names. 3. Click Add. tibbr adds the name under App Administrators. To delete an Ideation administrator, click the X next to the name in question. Browse Ideation Analytics To browse the analytics of all the ideas, click the pie-chart icon below the Create Idea button on the right. tibbr then displays the following two line graphs: Ideas created in: Choose One Week, One Month, Six Months, or One Year from the first pull-down menu. The default is One week. Choose All Categories or one of the categories on the list from the second pull-down menu. The default is All Categories. Participation in: Choose One Week, One Month, Six Months, or One Year from the pull-down menu. The default is One week. Choose All Categories or one of the categories on the list from the second pull-down menu. The default is All Categories. Below the graphs are two horizontal bar graphs: Top Creators: The names of the people who have created the most ideas and the number of ideas they have created. Top Categories with Ideas: The subject names and the number of the associated ideas.

107 Work With Ideation, a tibbr App 93 Addendum: Understand Notifications and Privileges The following table shows who are notified (through tibbr posts) of activities in the Ideation app. Activity Participants Owners and Contributors Category Owners When someone creates an idea No Yes Yes No When someone deletes an idea No Yes No No App Administrator When someone edits an idea: title, description, or attachments When someone changes an idea s contributors When someone changes an idea s categories When someone comments on an idea Yes Yes Yes No No Yes No No No Yes Yes No Yes Yes Yes No When someone votes for an idea No Yes Yes No When a category owner changes an idea s stage No No No No The following table shows who can perform what tasks in the Ideation app. Task Participants Owners and Contributors Category Owners App Administrators tibbr Administrators Idea-Related Creating ideas Yes Yes Yes Yes Yes Deleting ideas No Yes Yes Yes Yes Editing ideas: title, description, attachments, contributors, or categories No Yes Yes No No Commenting on ideas Yes Yes Yes Yes Yes

108 94 Chapter 8 Apps Task Participants Voting on ideas Yes Yes Yes Yes No Starring ideas Yes Yes Yes Yes Yes Changing idea stages No No Yes No No Viewing idea analytics No No Yes Yes No Administration- Related Owners and Contributors Category Owners App Administrators tibbr Administrators Viewing Ideation administrator settings Viewing Ideation analytics Adding app administrators No No No Yes Yes No No No Yes Yes No No No No Yes

109 Work With Apps Developed by Your Company 95 Work With Apps Developed by Your Company You can integrate apps developed by your company into tibbr by registering them. Afterwards, you can run them on tibbr. Again, for the registration procedure, see the related page on developers.tibbr.com

110 96 Chapter 8 Apps Work With Event Streams You can configure event streams to publish messages from an RSS feed or from an SAP or a Salesforce system. In general, event streams contain two components: Instance An instance is like a category container. The instance contains settings that apply to all its streams. For example, a Salesforce instance holds the user name and password for logging in to Salesforce. You can enable or disable instances, controlling whether their streams are published. Once you have disabled an instance, tibbr does not read or publish messages from the streams it contains. Stream A stream is a specific feed of messages within an instance. For example, an RSS stream is a link to a specific RSS feed. Streams are associated with a specific subject. tibbr publishes messages from the stream to that subject. By default, tibbr checks enabled instances for new messages every 10 minutes and then publishes them. For details on creating the default event streams available in tibbr, see these sections: Configure an RSS App on page 100 Configure a Salesforce App on page 102 Configure an SAP App on page 107 Configure the Oracle Expenses App on page 111 Enable or Disable Event Streams If your administrator has added you to the user or subscriber list of an event stream, you can enable or disable that stream. After an event stream is enabled, its icon is displayed under My Favorite Apps in the pane that is displayed when you mouse over Apps in the left panel of your home page.

111 Work With Event Streams 97 Configure an Event Stream To configure an event stream: 1. Mouse over Apps in the left panel and click Explore Apps. 2. Mouse over the pane of the stream under Company Apps you would like to configure and click See Details. 3. Click the Configure button to open the configuration panel. 4. Click Add an Instance at the bottom. Alternatively, click the downward arrow to the left of an instance name. The details of this step vary according to the stream type. See the section that pertains to your selected stream. 5. Add a stream to the instance. See the section that pertains to your stream type. 6. Enable the instance to begin publishing messages from the stream. See Enable an Instance on page 97. Enable an Instance By default, a new instance is disabled. To enable an instance, choose Enable from the Action drop-down menu. Afterwards, that menu item reads Disable. Disable an Instance To disable an instance, choose Disable from the Action drop-down menu.

112 98 Chapter 8 Apps View Instance Status To see the statistics on an instance, click the status icon next to the instance name. Here is an example of the subsequent display: Edit an Instance To change an instance s settings: 1. Choose Edit from the Action drop-down menu. 2. Type a new name in the Name field in the Edit Instance panel that opens. 3. Click Save. Delete an Instance To delete an instance and all its streams: 1. Choose Delete from the Action drop-down menu. A confirmation dialog box is displayed. 2. Click Yes to delete the instance. Bear in mind that deleting an instance deletes all its streams. Edit a Stream To change a stream s configurations: 1. Click the instance name on the list to expand the instance. 2. Click the Edit button next to the stream name for the Edit Stream panel. 3. Make the desired changes in the fields. 4. Click Save.

113 Work With Event Streams 99 Delete a Stream To delete a stream: 1. Click the instance name on the list to expand the instance. 2. Click the Delete icon next to the Edit button of the stream you wish to delete. A confirmation dialog box is displayed. 3. Click Yes to delete the stream.

114 100 Chapter 8 Apps Configure an RSS App The RSS app reads an RSS XML feed and publishes messages from the feed to a tibbr subject. To configure the RSS app: 1. Mouse over Apps in the left panel and click Explore Apps. 2. Mouse over the RSS pane under Company Apps and click See Details. 3. Click the Configure button for the RSS configuration panel. 4. Create an instance or select an existing instance by clicking the instance name. See Add an RSS Instance on page Add a stream to the instance. See Add a Stream to an Instance on page Enable the instance to begin publishing messages from the stream. See Enable an Instance on page 97. Add an RSS Instance To add an RSS instance: 1. Click Add an Instance. 2. Type a name for the instance in the Name field. 3. Click Save to add the channel. The instance is displayed on the RSS Channel list.

115 Work With Event Streams 101 Add a Stream to an Instance Next, add a stream to the instance. Follow these steps: 1. Click the instance name on the RSS Channel list to expand the instance. tibbr lists all the existing streams. 2. Click the Add Stream link. The Add Stream dialog box opens. 3. Fill in the details about your RSS feed. Name Type a descriptive name that identifies the feed. URL Type a Web address as a link to the feed. Login name Optional. Type the login name of a user who is authorized to access the feed. Fill in this field only when adding a secure feed. Password Optional. Type a password that, along with the user name, enables access to a secure feed. Fill in this field only when adding a secure feed. Map messages to subjects Specify one or more topics on which tibbr posts messages published over the feed. 4. Click Save. The new stream is displayed on the RSS Instance list.

116 102 Chapter 8 Apps Configure a Salesforce App The Salesforce app reads events from Salesforce and publishes them as messages to a tibbr subject. Procedure Subject Names To configure the Salesforce app: 1. Mouse over Apps in the left panel and click Explore Apps. 2. Mouse over the Salesforce pane under Company Apps and click See Details. 3. Click the Configure button for the Salesforce configuration panel. 4. Create an instance or select an existing instance by clicking the instance name. See Add an Instance on page Add a stream to the instance. See Add a Stream to an Instance on page Enable the instance to begin publishing messages from the stream. See Enable an Instance on page 97. Salesforce streams are automatically mapped to private subjects created by tibbr. Subject names are in the form RecordType.RecordName, where: RecordType is determined by step 3 in Add an Instance on page 103. RecordName is determined by the records monitored by the stream, as determined by step 3 in Add a Stream to an Instance on page 104.

117 Work With Event Streams 103 Add an Instance 1. Click Add an Instance. 2. Fill in the details about the instance in the following fields: Name Type a descriptive name that identifies the instance. User Name Type the name of a user authorized to access Salesforce. Password Type a password that is a combination of your password and the Salesforce security token. For example, if your password is 123 and the security token is 456, enter Here is how to obtain a Salesforce security token: a. Log in to your Salesforce account. b. Click My Personal Information in the left panel and then Reset your security token on your wall.

118 104 Chapter 8 Apps The following screen is then displayed. c. Click Reset Security Token. Salesforce then sends you with the security token. 3. Specify a record type from the Record Type menu to identify the type of record to be retrieved from Salesforce. The available types depend on your Salesforce application. Examples are Opportunity, Account, and Case. Note that the record type specified here forms part of the subject name to which the stream publishes. See Subject Names on page 102 for more information. 4. Optional. Specify a close date from the Close Date Filter menu: This Quarter, Last Quarter, Next 90 Days, This Year, Last Fiscal Quarter, Next Fiscal Quarter, or None. 5. Optional. Enter a custom filter in the Custom Filter field. See the example below the text field. 6. Click Save. The new instance is displayed on the Salesforce Instance list. Add a Stream to an Instance Next, add a stream to an instance. Follow these steps: 1. Click a name on the Salesforce Instance list to expand the instance. tibbr lists all the existing streams.

119 Work With Event Streams Click the Add Stream link for the related panel. 3. Fill in the details on your Salesforce app in the following fields: Name Type a descriptive name that identifies the stream. Monitor Records Optional. Specify whether the stream monitors new or existing records. Existing Records Specify the records monitored by the stream. This field is available only if you specified that the stream monitors existing records in the preceding field. Note that the names of the records monitored by the stream form part of the subject name to which the stream publishes. See Subject Names on page 102 for more information. Post Messages To Select one of the following: Myself only The updates are posted to you only. Myself and others The updates are posted to you and the users you specify. Once you have selected this option, the Map Messages to Users field is displayed. Start typing a user name. tibbr automatically displays a list of matching names as choices. Add as many users as you desire. Subjects The updates are posted to the subjects you specify. Start typing a subject name. tibbr automatically displays a list of matching names as choices. Add as many subjects as you desire. 4. Click Save. The new stream is displayed on the Salesforce Instance list. Example Scenario Here is an example of a typical user scenario: 1. Log in to Salesforce. 2. Click Opportunities at the top and, in the Recent Opportunities panel that is displayed, select an opportunity. 3. In the Opportunity Detail panel that is displayed, click Edit. 4. Change the value in the Amount field. Click Save. Next time tibbr runs and updates event streams (the default frequency is once every 10 minutes), it posts a message with the details of the update to the subject in question. To verify the post immediately, disable the instance on the Salesforce Instance list and enable it again.

120 106 Chapter 8 Apps If you have configured a Salesforce stream to monitor new records, tibbr monitors them for you. Here is an example: 1. In Salesforce, click New under the Opportunity tab. 2. Fill in the details in the New Opportunity panel that is displayed. The required fields are Opportunity Name, Close Date, and Stage. Click Save. Next time tibbr runs and updates event streams, it posts a new message on your home page with a new ID for the opportunity you just created.

121 Work With Event Streams 107 Configure an SAP App The SAP app reads events from SAP and publishes them as messages to a tibbr subject. Procedure Subject Names To configure the SAP app: 1. Mouse over Apps in the left panel and click Explore Apps. 2. Mouse over the SAP pane under Company Apps and click See Details [?]. 3. Click the Configure button for the SAP configuration panel. 4. Create an instance or select an existing instance by clicking the instance name. See Add an Instance on page Add a stream to the instance. See Add a Stream to an Instance on page Enable the instance to begin publishing messages from the stream. See Enable an Instance on page 97. SAP streams are automatically mapped to private subjects created by tibbr. Subject names are in the form RecordType.RecordName, where: RecordType is determined by step 3 in Add an Instance on page 108. RecordName is determined by the records monitored by the stream, as determined by step 3 in Add a Stream to an Instance on page 108.

122 108 Chapter 8 Apps Add an Instance 1. Click Add an Instance. 2. Fill in the details about the instance in the following fields: Name Type a descriptive name that identifies the instance. User Name Type the name of a user authorized to access SAP. Password Type the password that, along with the user name, enables access to SAP. SAP Server Host Type the name or IP address of the SAP server. SAP Server Port Type the port number of the SAP server. 3. Select Opportunity from the Record Type menu. Opportunity is the only record type currently available. This record type forms part of the subject name to which the stream publishes. See Subject Names for more information. 4. AS a filter, select the close date (Today, Last Quarter, Last Year, Last 3 Years, Last 5 Years, or None) from the Close Date Filter drop-down menu. 5. Click Save. The new instance is displayed on the SAP Instance list. Add a Stream to an Instance Next, add a stream to an instance. Follow these steps: 1. Click a name on the SAP Instance list to expand the instance. tibbr lists all the existing streams. 2. Click the Add Stream link for the related panel. 3. Fill in the details on your SAP stream in the following fields: Name Type a descriptive name that identifies the stream. Existing Records Select the records to be monitored by the stream.

123 Work With Event Streams Select Monitor New Records, if desired. For each SAP record, tibbr monitors three fields: Exp. Sales Volume (under Forecast) Closing Date (under Dates) Status (under Sales Cycle) 5. Select one of the following options under Post Messages to: Myself only The updates are posted to you only. Myself and others The updates are posted to you and the users you specify. Once you have selected this option, the Map Messages to Users field is displayed. Start typing a user name. tibbr automatically displays a list of matching names as choices. Add as many users as you desire. Subjects The updates are posted to the subjects you specify. Start typing a subject name. tibbr automatically displays a list of matching names as choices. Add as many subjects as you desire 6. Click Save. The new stream is displayed below the SAP instance. Example Scenario Here is an example of a typical user scenario: 1. Log in to SAP CRM. 2. Click an Opportunity ID, for example, 1424, under Recent Items at the bottom of the left navigation panel. 3. Click Edit near the top. In the Opportunity Details panel that is displayed, change the values of the three fields monitored by tibbr: Exp. Sales Volume, Closing Date, and Status. Click Save. Next time tibbr runs and updates event streams (the default frequency is once every 10 minutes), it posts three messages with the details of the updates to the subjects configured. To verify the post immediately, disable the instance on the SAP Instance list and enable it again. If you have configured Monitor New Records for SAP streams, tibbr also monitors the new records that you create. Here is an example: 1. In SAP CRM, click New near the top and select Opportunity in the list that is displayed. 2. Fill in the details in the Opportunity Details panel that is displayed: Description, Prospect, Partner Selection, Exp. Sales Volume, and so forth. Click Save.

124 110 Chapter 8 Apps Next time tibbr runs and updates event streams, it posts a new message on your home page with a new ID for the opportunity you just created.

125 Work With Event Streams 111 Configure the Oracle Expenses App Configuration of the Oracle Expenses app for expense reporting is handled by your administrator. Once that s in place, do the following: 1. Mouse over Apps in the left panel and click Explore Apps. 2. Mouse over the Oracle Expenses pane under Company Apps and click See Details. 3. Click Enable on the Oracle Expenses app page. tibbr then places the Oracle Expenses icon under My Favorite Apps when you mouse over Apps in the left panel. Clicking that icon displays the My Expenses, My Approvals, My Action Items, and My Completed Items tabs on your wall. Working With My Expenses To work with your Oracle expenses in tibbr, click the My Expenses tab. tibbr displays the latest status of your expense reports in the form of messages. Click any link to log in to Oracle and browse the details of your expense reports. Subsequently, any status change is reflected in the posts under the My Expenses tab. Working With My Approvals, My Action Items, and My Completed Items To view and comment or approve your staff s expense reports, click the My Approvals tab. Click any link to log in to Oracle and proceed. Afterwards, any status change is reflected in the posts under the My Approvals tab. Similarly, to view your action items and completed items, click My Action Items or My Completed Items, as appropriate, and then click any link to log in to Oracle. Any status change is reflected in the posts under the tab in question.

126 112 Chapter 8 Apps Set Up and Work With the Voice Memo App With tibbr s voice-memo app (tibvoice), you can post audio messages on tibbr. Your tibbr administrator must enable the voice-memo capability before it becomes available to you. Activate the App To activate the app, first set up a Google Voice account: 1. Register for an account at voice.google.com. 2. Obtain a Google Voice number. This is the number for tibbr users to call to post voice memos. 3. Record a greeting with the proper instructions. 4. Disable call forwarding so that all calls go to voice mail. 5. Enable voic notification and send it to the account that you configure in the Voice Memo event stream (see User Name in step 3b in the procedure below). Configure the App Next, configure the app: 1. Mouse over Apps in the left panel and click Explore Apps. 2. Mouse over the Voice Memo pane under Company Apps and click See Details. 3. Click the Configure button in the Voice Memo panel for the configuration panel. The Configure Voice Memo Streams to Subjects screen is displayed. 4. Select Enable Stream.

127 Work With Event Streams Create a voice-memo instance by doing the following: a. Click Add Instance for its panel. b. Fill in the fields: Name Required. Type a descriptive name that identifies the instance. Enable SSL Specify whether tibbr uses Secure Sockets Layer (SSL) for voice memos by choosing Yes or No from the drop-down menu. The default is No. POP Address Required. Type the Internet host name of the POP mail server, for example, pop.tibbrmail.com. POP Port Required. Type the POP mail server s port number, for example, 995. Be sure to enable your account for POP access. For details, contact your provider. User Name Type the user name associated with the POP mail server. This is the account that you set up to receive voice mail from a voice service provider, such as Google Voice. Password Type the password associated with the POP mail server. Post Voice Memo To Required. Select User s Wall or Subjects to post voice memos to the user s wall or to one or more subjects. If you select Subjects, the Map messages to subjects text field is displayed. Start typing a subject name. A list of the matching names appears, from which you can then choose the desired name. 6. Click Save. 7. Enable the instance to begin publishing messages from the stream. See Enable an Instance on page 97. Optionally, to display voice memos on your wall: 1. Choose Edit Profile from your name s drop-down menu at the top or, on your home page, click Edit Profile below your picture in the left panel. 2. In the Edit Profile screen, deselect RSS under Exclude Wall Message From. 3. Click Save.

128 114 Chapter 8 Apps Enable the Setup Finally, enable the app: 1. Choose Edit Profile from your name s drop-down menu at the top. The Edit Profile page is displayed. 2. Enter a phone number in one or more of these fields: Phone, Office Number, and Mobile. Click Save. 3. On the home page, mouse over Apps in the left panel and click Explore Apps. 4. Under Company Apps, mouse over the Voice Memo pane and click See Details. 5. Click Enable on the Voice Memo app page. Post or Listen to Voice Memos Once you ve set up voice memos, you can call a phone number specified by your tibbr administrator to post a voice message to tibbr. You must call from one of the phone numbers on your profile. The caller ID identifies you to tibbr. To listen to a voice memo, click to play the audio file.

129 Work With Box, a Marketplace App 115 Work With Box, a Marketplace App Recall that your tibbr administrator can import the apps under Marketplace Apps so that they are listed under Company Apps. The Box app (box.net) is such an app. It is integrated with tibbr, which means that you can share Box files with other tibbr users and collaborate with them directly from tibbr. Access Box Before you can access Box on tibbr, the tibbr administrator must first perform several configuration steps. Afterwards, you as a user must do the following: 1. Mouse over Apps in the left panel of your home page and click Explore Apps. 2. Click Enable on the Box app page. tibbr then displays the Box icon under My Favorite Apps in the pop-up pane that appears when you mouse over Apps in the left panel. 3. Click the icon to start.

130 116 Chapter 8 Apps Displayed on the Box wall under Box Files Shared on tibbr are the files and folders that you can access. See this example: Search for Box Files To find a Box file that has been shared with you, type one or more keywords of the file name in the Search text field at the top. Press Enter or click Search. tibbr lists the search output, which includes the file names or posts with the file names, under Box Files Shared on tibbr. In addition, mousing over the Subject View icon next to the Home icon displays a Search text field along with a list of popular Box subjects and the number of associated messages by subject. Note that you can search for all subjects here, including tibbr subjects. View Files and Folders by Subject To view the files and folders by subject that are accessible to you: 1. Click the Subject View icon. The folders are displayed under Subject View. 2. Click the left arrow to the left of a subject to list the related files. 3. Click a file name to open the file in a preview pane below. You can perform various file-related tasks in the preview pane by, for example, clicking the icons at the bottom.

131 Work With Box, a Marketplace App 117 Share Files You can share Box files with tibbr users whether you are on tibbr or on Box. From Box on tibbr To share a Box file while running Box on tibbr: 1. Click Share Box File at the top right corner. The Share a Box File dialog box is displayed. 2. Select one or more files you would like to share. 3. Click Select. tibbr then does the following: Post on your wall a message in your name to the effect that you have shared those files. List the files under Box Files Shared on tibbr on your Box wall. To share a file under Box Files Shared on tibbr on your Box wall while on tibbr: 1. Locate the file you would like to share either by browsing the list or by searching for the file. 2. Choose Share File in tibbr from the drop-down menu with an arrow icon on the right. The Share This File dialog box is displayed. 3. In the Share With text field, type one or more names of the people and subjects with which you would like to share the file. 4. Add a comment by typing in the text field with the prompt Write your comments here. 5. Specify whether the post is public or private by choosing Public Post or Private Post from the drop-down menu in the bottom right corner. The default is Public Post. 6. Click Share. tibbr then does the following: Post on your wall a message in your name to the effect that you have shared this file. List the file under Files and Folders on your Box wall and on the walls of the people and subjects with which you have shared the file.

132 118 Chapter 8 Apps From Your Account on Box To share a file while you are logged in to your account on box.net: 1. On the All Files and Folders page, locate the file you would like to share. 2. Click the downward-arrow icon (the second last one on the right) and choose More Actions > Share File in tibbr. 3. In the screen that is displayed, specify the details for a related post: Choose Public Post or Private Post from the drop-down menu, type the addressees names (that is, the names of people or subjects), and add a comment. The URL of the file you would like to share is displayed at the bottom. 4. Click Post. tibbr places the post on your wall and confirms with the message tibbr has shared your post. Access the tibbr URLs for Files You can access the tibbr URL of any file under Files and Folders on your Box wall. That URL would come in handy if, for example, you would like to add it to a tibbr post and point the addressees to the file without sharing it with them. To obtain a tibbr URL of a file: 1. Locate the file in question. 2. Click the downward-arrow icon on the right and choose Copy Link from the drop-down menu that is displayed. tibbr displays a message that the URL has been copied to your clipboard. 3. Click OK. View the Related Details of a Shared File You can view the related details of a shared file: the sharer with a picture (if posted), the post that announces the sharing, and the file s Box URL. Do the following: 1. Locate the file in question. 2. Click this icon next to the drop-down menu on the right. tibbr displays in a pop-up pane the details along with a Like button and a Reply button.

133 Work With Box, a Marketplace App 119 Log Out of Box on tibbr To log out of your Box account while on tibbr, click Log Out below the title bar.

134 120 Chapter 8 Apps Work With Social Apps With social apps, you can do the following: Access contents from your favorite social networking sites, such as Facebook, LinkedIn, and Twitter, that is, view messages and post your own status updates to those sites without leaving tibbr. Subscribe to RSS feeds on the Web through RSS clients. Before you can enable and configure a social app, it must first be made available by the tibbr administrator. Social apps are visible to you only, that is, their contents are not automatically published to your tibbr wall. However, you can selectively share an event from a social app on tibbr by clicking the Post to your tibbr wall link at the bottom of the message. Afterwards, you can edit the content before posting it. You can also publish a status update on Facebook and LinkedIn, or a tweet in Twitter, from the feed. To post the same message to tibbr, select Post to your tibbr wall, as shown here: Once you have posted a message to both the social app and tibbr, the two messages are managed separately. That means, for example, that the comments made to your tibbr message are not automatically published to your Facebook status. Similarly, comments made to the Facebook status either through the tibbr life stream or through Facebook are not published on your tibbr wall.

135 Work With Social Apps 121 Create a Social App Create all social apps by enabling them with the same steps, as follows: 1. Under Company Apps, enable a social app by mousing over its icon and clicking See Details, as shown in this example: 2. Click Enable on the app page. tibbr places the app icon under My Favorite Apps in the pop-up pane that is displayed when you mouse over Apps in the left panel, for example: 3. Click the icon to start. For social networking sites: Log in to the social app with your credentials. For example, log in to Facebook with your Facebook user name and password. To access a social networking site, you must also give tibbr permission to view your data there. For RSS client streams: a. Click the RSS Client icon under My Favorite Apps and then click the Add Subscription button that appears. The Paste an RSS feed URL text field is displayed.

136 122 Chapter 8 Apps b. Type or copy and paste in the text field the URL of an RSS feed, for example and click Add. Alternatively, just type the domain name, for example: tibbr then fetches the RSS on your behalf. c. Optional. Click Advanced Options for three more options. d. Optional. Specify a feed name of your choice in the Custom Feed Name text field. For feeds that are under access control, type your user name and password in the User Name and Password fields.

137 Work With Social Apps 123 Once you have added a subscription, you can edit its property fields or delete it by clicking Edit or Delete below its name, as shown here: Disable a Social App To disable a social app in tibbr: 1. Mouse over Apps on the left panel of your home page and then click Explore Apps. 2. On the app page, mouse over the social app s icon and click the Disable button in the app panel.

138 124 Chapter 8 Apps

139 125 Chapter 9 tibcast From tibbr, you can invite people in your organization to join an audio-only conference, video conference, Webinar, or video-only conference through the tibcast service; start the event; and replay the recording after the event has ended. This chapter describes the related procedures. Note: This capability is available only if your organization subscribes to the tibcast service and if your administrator has assigned you a tibcast license. Topics Set Up a tibcast Event, page 126 Join a tibcast Event, page 128 Replay a Recording, page 129

140 126 Chapter 9 tibcast Set Up a tibcast Event Before starting a tibcast event, identify whom you would like to join and send them an invitation. Do the following: 1. Mouse over Video Conference in the left panel of your home page or a subject page and then click Set Up Video Conference. The I want to set up a dialog box is displayed. 2. Select the type of conference you would like to set up: Video Conference, Webinar, Video-Only. Conference, or Audio-Only Conference. 3. Type an invitee s name in the Add Invitees text field. tibbr displays those users whose names match the text you enter.

141 Set Up a tibcast Event Select the appropriate name and continue typing the names of the other invitees, if any, and making selections. Click Add when the list is complete. tibbr lists your invitees below the text field. 5. Optional. Type the addresses of one or more people outside your organization you would like to join the conference in the Invite People Outside Your Organization text field. tibbr contacts your invitees by with a link to join the conference. 6. Optional. Click Delete next to the name of anyone you do not want to invite. If you initiate an invitation from a subject page, tibbr displays all the followers of that subject in the Find People text field. You can then invite them all, add more names to the list, or delete certain names by clicking the X symbol to the right of the names. 7. Optional. Fill in the Agenda field with the topics for the video conference. 8. Click Start. tibbr then posts a notification as a private message to you and to your invitees with a tibcast link. In addition, tibbr displays a message to the invitees with two options: join the tibcast or ignore it.

142 128 Chapter 9 tibcast Join a tibcast Event To join the event, click tibcast in the related message on your tibbr wall or click Answer on the pop-up message that is separately displayed. The invitees, including the initiator, are then presented with the video-conference interface, including the following controls: Record mode, which records the conference and is on by default Full-screen mode, which converts your entire screen to display the conference only Screen-sharing, which replaces the screens of the other participants with yours Slide show, which enables you to run through a presentation, slide by slide The names and pictures (if uploaded) of all the participants are displayed at the bottom of the screen. When the conference is over with, the initiator must click End Event at the top to terminate it.

143 Replay a Recording 129 Replay a Recording The recording of a tibcast event is available for playback a few minutes after the event has ended. Besides being useful to the invitees who missed the conference, the recording is also handy for transcription and for future reference. To play the recording, go to your wall and locate the private message that pertains to the event. Start playing by clicking tibcast to the right of the play button below this message: The meeting has ended. You can access the recording here:

144 130 Chapter 9 tibcast

145 131 Chapter 10 tibbr Chat This chapter explains how to chat online in tibbr. Topics Explore the Chat Window, page 132 Start a Chat, page 133 Review Chat Archives, page 134

146 132 Chapter 10 tibbr Chat Explore the Chat Window tibbr chat is a secure way for exchanging instant messages with your colleagues. Listed in the Chat window, which is located in the bottom right-hand corner of the tibbr screen, are the tibbr users whom you follow. Open To open chat, click the Chat window s top bar. Minimize To minimize the Chat window, click the top bar again. Online users are denoted by the icon. icon next to their names; offline users, by the Go Offline By default, you are online and available to chat. To change your status to offline, click the top bar of the chat window and then the settings icon below the Find People field. Choose Go Offline from the menu. When you are offline, you are shown as being offline to other tibbr users. You will not receive instant messages sent by other users until you go online again. Go Online To go online in chat, simply click the Chat window s top bar. You are then signed on. Play or Mute Sounds By default, tibbr sounds are muted. If you turn on sounds, tibbr plays a chime each time you receive a chat message. To turn on sounds, click the settings icon in the chat window and choose Sounds On from the menu. To mute sounds, click the settings icon in the Chat window and choose Sounds Off from the menu.

147 Start a Chat 133 Start a Chat To start an online chat in tibbr: 1. Click to open the Chat window. 2. Locate your colleague in the list by doing either of the following: Scroll through the list to find the colleague s name. In the Find People field, type part or all of the colleague s name. The Chat window displays those users whose names match the text you enter. 3. Click the appropriate name to open a Chat window. 4. Type your message in the text field and press Enter.

148 134 Chapter 10 tibbr Chat Review Chat Archives tibbr saves all chat sessions. To view your chat archive, click Chat History under Main Wall in the left panel of your home page.

149 135 Chapter 11 SharePoint Content in tibbr With Microsoft SharePoint, you can manage and provision Web sites and manage documents. Once your system administrator has configured SharePoint for tibbr, you can do the following: Upload files to SharePoint and link to them through tibbr posts. Browse SharePoint content in tibbr and link to it through tibbr posts. Search for SharePoint documents in tibbr. This chapter shows you the steps. Topics Upload Files to SharePoint from tibbr, page 136 Browse SharePoint Content in tibbr, page 137 Search for SharePoint Documents in tibbr, page 138 Specify SharePoint Folders for Subjects, page 139

150 136 Chapter 11 SharePoint Content in tibbr Upload Files to SharePoint from tibbr To upload a document in your file system to SharePoint: 1. On your tibbr home page, click File under Attach below the Post to area at the top. Two dialog boxes are then displayed. 2. Click Choose File. A file browser is displayed. 3. Navigate to the directory and select the file you would like to upload. Click Open. 4. Select Upload this file to SharePoint only. A dialog box is displayed with a list of your SharePoint folders. 5. Select a folder in which to place the file. Click Select. Note: If a file with the same name already exists in SharePoint, tibbr overwrites that file. 6. Type one or more subject or people names in the Post To field along with a message in the text field below. 7. Click Post. tibbr uploads the file to SharePoint and posts your message on your wall with a link to that file.

151 Browse SharePoint Content in tibbr 137 Browse SharePoint Content in tibbr To browse SharePoint content in tibbr: 1. On your home page, click File under Attach below the Post to area at the top. 2. Click Browse SharePoint. A dialog box is displayed with a list of your SharePoint folders. 3. Click a folder to expand it, select a file, and then click Select. Alternatively, you can search for a file by typing one or more keywords in the Search field in the Browse SharePoint dialog box. Afterwards, tibbr displays the matches in a list of file names. Select a file and click Select. 4. Type one or more subject or people names in the Post to field along with a message in the text field below. 5. Click Post. tibbr posts your message on your wall with a link to the file you selected.

152 138 Chapter 11 SharePoint Content in tibbr Search for SharePoint Documents in tibbr You can also search for SharePoint documents by typing one or more keywords in the Search field on the top right corner of your home page. tibbr then displays the matches under the SharePoint heading, which is also a link, in the Search Results page. Click the SharePoint link for a list of the files whose names match your search criteria.

153 Specify SharePoint Folders for Subjects 139 Specify SharePoint Folders for Subjects While creating a subject, you can specify a SharePoint folder for the related uploads. Follow these steps: 1. Mouse over Subjects in the left panel and click Explore Subjects. 2. Click Add Subject Here under the Directory tab. 3. Fill out the fields, as appropriate. Under SharePoint Files at the bottom, click Log in to SharePoint to log in. 4. Select Set SharePoint files as a default file-attachment source under SharePoint Files. tibbr displays a drop-down menu with the site choices and related folders. Below is an example. 5. Choose the appropriate site from the menu and click the folder you would like to be the default for the related uploads. 6. Click Select. 7. Click Create a Subject. Subsequently, after choosing a file as a post s attachment for the subject, click Upload this file to SharePoint only. The folder you specified in step 5 is then displayed as the default next to the Select Folder button. To change that default, click Select Folder and click the appropriate one in the dialog box that is displayed. Click Select.

154 140 Chapter 11 SharePoint Content in tibbr

155 141 Chapter 12 Analytics This chapter shows you how to view and monitor tibbr analytics, which is available under the Insight tab in the left panel of your home page, and explains the data. tibbr displays all the data in real time. Topics What s Happening, page 142 Leaderboard, page 144

156 142 Chapter 12 Analytics What s Happening What s Happening, the top section under Insight, shows you the analytics of interest for tibbr in the past seven days. Clicking What s Happening displays the following data in separate panes on the page. Except for those otherwise noted, you can click a panel for a pop-up pane with the related details. When your tibbr instance is first installed, the following three panels show zero statistics: Number of users who have viewed your profile Most popular document Number of users who have updated their profiles tibbr starts collecting data from then on, however, and displays the related statistics in due time. Number of users and new signups The total number of users and the number of users who have signed up in the past seven days. These numbers also take into account users who have been deleted, for example, people who have left your company. Note: This panel is not a hyperlink. Number of new subjects The total number of subjects that have been created in the past seven days. Click the panel for a list of the subjects, up to a maximum of 10. Click a subject name to access that subject or an owner name to access the related profile. Number of notifications The number of notifications you have received in the past seven days. Click the panel for the details. Number mentions The number of mentions of people names in the posts in the past seven days. Click the panel for that statistic and the number of mentions that pertain to you. Most popular document The icon of the document (attached to a post) that has been downloaded the most in the past seven days. Click the panel for the details. Number of documents The number of attachments to posts in the past seven days. Click the panel for the details of the attachments, up to a maximum of 10, along with a Download button and a link, Go to the message, for each of the attachments.

157 What s Happening 143 Number of posts The total number of messages that have been posted in the past seven days. Click the panel for a graph that shows on a weekly basis the number of messages posted over the past month. Most popular subject The subject with the most posts and likes in the past seven days. Note: This panel is not a hyperlink. User with the most mentions The person, whose profile picture is displayed, with the most mentions in posts in the past seven days. Mouse over the panel for the number of mentions. User with the most followers The person, whose profile picture is displayed, with the most followers in the past seven days. Mouse over the panel for the number of followers. User with the most liked posts The person, whose profile picture is displayed, with the most liked posts in the past seven days. Mouse over the panel for the number of likes. User with the most posts The person, whose profile picture is displayed, with the most posts in the past seven days. Mouse over the panel for the number of posts. User with the most commented-on posts The person, whose profile picture is displayed, with the most commented-on posts in the past seven days. Mouse over the panel for the number of comments. Number of polls your followers and the people you are following have taken The number of polls your followers and the people you are following have taken in the past seven days. Click the panel for the details of the polls. Number of users who have viewed your profile The number of users who have visited your profile in the past seven days. Click the panel for the details of the users, up to a maximum of 10. Number of locations from which users have posted on tibbr through mobile and the number of posts The number of locations from which users have posted on tibbr through mobile in the past seven days. Click the panel for the details of the top 10 locations, displayed in descending order of the number of posts. Number of users who have updated their profiles The number of users who have updated their profiles in the past seven days. Click the panel for the details of the users, up to a maximum of 10.

158 144 Chapter 12 Analytics Leaderboard Leaderboard, the bottom section under Insight, shows the users and public subjects with the most posts, the most followers, and the most activities today, this weak, this month, this year, or all time. Just click the appropriate links, as follows: In the first row, click User for user statistics and Subject for subject statistics. In the second row, click Most Posts, Most Followers, or Most Activities. In the third and last row, click Today, This Week, This Month, This Year, or All Time. For example, clicking Subject in the first row, Most Followers in the second row, and This Month in the third row shows the subjects with the most followers in the current month.

159 145 Chapter 13 Administration This chapter describes the tasks performed by tibbr administrator. Topics Understand Administrator Capabilities, page 146 Manage Users, page 147 Manage Subjects, page 150 Manage Applications, page 153 Manage Roles, page 156 Manage Banned Words, page 160 Manage Communities, page 161 Manage tibcast Licenses, page 163 Manage Tenants, page 164 Publish Global Announcements, page 166 Configure App, page 167 Configure Oracle Expenses App, page 169

160 146 Chapter 13 Administration Understand Administrator Capabilities tibbr administrators can manage the following tibbr aspects by first clicking the Administrator tab at the top. If you do not have administrator privileges, that tab is not visible. Manage Users Create and delete users, reset a user s password, or update a user s address. Note that many of these capabilities are disabled if an LDAP directory manages users. Manage Subjects Create and delete subjects, move subjects, edit subject details, edit a subject s followers, or update the owners of a subject, Manage Applications Control the availability of applications and manage user-configured applications. Manage Roles Create and assign privileges to roles and associate users with these roles. Manage Banned Words Specify words that are prohibited from being posted across all the input fields in tibbr. Manage Communities Add, edit, or delete communities in other tibbr instances. Manage tibcast Licenses Add or remove users as holders of tibcast licenses. Manage Tenants Create or edit tenants. In addition, tibbr administrators can perform the following tasks: Publish Global Announcements Broadcast tibbr messages to all users at the top of the users walls. Configure App Create an event stream with an instance to enable that stream to fetch messages sent to an alias and to publish them to a tibbr subject. Configure Oracle Expenses App Configure the Oracle Expenses event, enabling the workflow for processing expense reports. Set Up and Work With the Voice Memo App Configure the voice-memo feature, enabling users to post voice messages on tibbr.

161 Manage Users 147 Manage Users You access the user management tools by clicking the View/Edit Users link under User Management on the left panel of the Administrator tab. From the View/Edit Users screen, you can create and activate user accounts, delete or undelete user accounts, reset a user s password, or change a user s address. If your tibbr implementation obtains user data from an LDAP directory, only the delete capability is available. You must effect all other user changes from LDAP. Find a User Users are listed alphabetically in the View/Edit Users screen. To locate a particular user, do one of the following: Scroll through the complete user list. Narrow the list by first name through the alphabetical filters at the top of the user list. To view only the users whose first names begin with a particular letter, click that letter. For example, to see the users whose first names begin with R, click R: Search for a user by entering part or all of the user s first or last name or account name in the Search field and clicking Search. Create User Account To create a user account: 1. Click the Create User button at the top right of the user list. 2. Enter the user s information in the following fields, which are all required: User Name Enter a unique account name for the user. Password Enter a password for the user. Confirm Password Enter the password again. Enter the user s address. First Name Enter the user s first name. Last Name Enter the user s last name.

162 148 Chapter 13 Administration 3. Click Create a New User. tibbr creates a new user account and sends an activation message to the given address. Activate User Account To activate an account for a user: 1. Locate the user in the View/Edit Users screen. 2. Choose Activate from the Action drop-down menu. A confirmation dialog box appears. 3. Click OK. Delete or Undelete User Account To delete a user s tibbr account: 1. Locate the user in the View/Edit Users screen. 2. Choose Delete from the Action drop-down menu. A confirmation dialog box appears. 3. Click OK. If your tibbr implementation connects to an LDAP directory, this delete capability simply restricts the user s access to tibbr and does not delete or change the user s LDAP entry in any way. To restore a user account that has been deleted: 1. Locate the user in the View/Edit Users screen. 2. Choose Undelete from the drop-down menu. A confirmation dialog box appears. 3. Click OK.

163 Manage Users 149 Reset a User Password To reset a user s password.: 1. Locate the user in the View/Edit Users screen. 2. Choose Reset Password from the drop-down menu. A confirmation dialog box appears. 3. Click OK. tibbr sends an message to the user with instructions on how to establish a new password. Update a User s Address To change the address associated with a user account: 1. Locate the user in the View/Edit Users screen. 2. Choose Reset from the drop-down menu. 3. Enter the new address in the field. 4. Click Save.

164 150 Chapter 13 Administration Manage Subjects You access the subject management tools by clicking the View/Edit Subjects link under Subject Management in the left panel in the Administrator tab. From the Subject Management panel, you can create, edit, or delete subjects; or change subject followers or owners. Find a Subject Subjects are listed alphabetically in the View/Edit Subjects screen. To locate a particular subject, do one of the following: Scroll through the complete subject list. Narrow the list by subject name through the alphabetical filters at the top of the list. Subjects are alphabetized according to the name of the main subject. For example, the subsubject Americas under Sales is under S. To view only the subjects with names that begin with a particular letter, click that letter. For example, to see the subjects whose names begin with R, click R: Search for a subject by entering part or all of the subject name in the Search field and clicking Search. Create a Subject To create a subject: 1. Click the Create Subject button at the top right corner of the subject list. The Create a New Subject dialog box is displayed. 2. Enter the subject details. For details on the fields, see Create, Edit, Move, or Delete a Subject on page 45. An extra field, Subject Pages, is available at the bottom for specifying whether to make the Manage Pages tab visible to subject owners. 3. Click Create a Subject.

165 Manage Subjects 151 Delete or Undelete a Subject To delete a subject: 1. Locate the subject in the View/Edit Subjects screen. 2. Choose Delete from the Action drop-down menu. A confirmation dialog box appears. 3. Click OK. To restore a subject that has been deleted: 1. Locate the subject in the View/Edit Subjects screen. 2. Choose Undelete from the Action drop-down menu. A confirmation dialog box appears. 3. Click OK. Edit a Subject To change subject settings: 1. Locate the subject in the View/Edit Subjects screen. 2. Choose Edit Subject from the Action drop-down menu. The Edit Subject Details screen opens. 3. Make the desired changes by editing the fields. 4. Click Save. A confirmation dialog box opens. 5. Click Close. Move a Subject To change subject settings: 1. Locate the subject in the View/Edit Subjects screen. 2. Choose Move from the Action drop-down menu. The I want to move subject subjectname to dialog box is displayed. 3. Follow steps 5-7 in Move a Subject on page 47.

166 152 Chapter 13 Administration Edit Followers To add or remove followers of a subject: 1. Locate the subject in the View/Edit Subjects screen. 2. Choose Edit Followers from the Action drop-down menu. 3. Add or remove the followers, as desired: To add followers, begin typing a user s name in the Add Users field. As you type, a list of matching names appears, from which you can choose the desired name. Click Add. If your tibbr implementation connects to an LDAP directory, you can add a group of followers by specifying an alias. All members of the alias are then subscribed to the subject. To remove followers, locate their names in the list of current followers. Click Remove. 4. Click OK. Add Owners By default, the creator of a subject is its owner, who can edit, pause, or delete the subject. However, the tibbr administrator can assign additional owners to a subject, according them editing privileges for it. There is no limit to the number of owners a subject can have. To assign or remove owners to a subject: 1. Locate the subject in the View/Edit Subjects screen. 2. Choose Assign Owners from the Action drop-down menu. 3. Add or remove subject owners, as desired: To assign new owners, begin typing a user s name in the Assign Users field. As you type, a list of the matching names appears, from which you can choose the desired name. Click Add. To remove owners, locate their names in the list of current owners. Click Remove. 4. Click OK.

167 Manage Applications 153 Manage Applications To manage applications, first click the Manage Applications or Manage Instances links in the left panel of the Administrator tab. Manage Applications Clicking Manage Applications under Applications in the Administrator tab displays an alphabetical list of the available event streams in the Applications screen. You can control which applications are available to tibbr users. If a user does not have the permission to create instances of a certain application, that application does not appear under that user s Apps tab in the left panel. View/Edit Users The availability of applications determines which users can create instances of a certain application. You can grant access to an application to all users or allow only certain users to create applications. Limiting access to an application controls which users can create instances of a certain application. Users without the permission to create company apps can still follow subjects that publish business-app feeds. To edit an application s availability: 1. Locate the application in the Manage Applications screen. 2. Choose View/Edit Users from the Action drop-down menu. The Edit Users dialog box is displayed. 3. Do either of the following: Select All Users to make the applications available to all users. Select Limited Users to limit the availability to only the specified users. Afterwards, give those users permission by beginning to enter their names in the Assign Users field. As you type, a list of the matching names appears from which you can choose the desired names. Click Add. If your tibbr implementation connects to an LDAP directory, you can assign a group of users by specifying an alias. All members of the alias can then manage applications.

168 154 Chapter 13 Administration 4. Optional. To remove users, locate their names in the list of current users. Click Remove. 5. Click Update Users. View/Edit Subscribers Choose the View/Edit Subscribers option from the Action drop-down menu for an application to specify whether certain users can subscribe to that stream. This option is available for certain applications only, such as Oracle Expenses. Once you have granted those users that privilege, they can enable the application under their Apps tab and have the application displayed under My Favorite Apps in the pop-up window that is displayed when they mouse over Apps in the left panel of the home page. Delete an Application To prevent the use of applications of a particular type in your tibbr deployment, delete that application, removing it from tibbr. To delete an application: 1. Locate the application in the Manage Applications screen. 2. Choose Delete from the Action drop-down menu. A confirmation dialog box appears. 3. Click OK. Undelete an Application To restore an application that has been deleted: 1. Locate the application in the Manage Applications screen. 2. Choose Undelete from the Action drop-down menu. A confirmation dialog box appears. 3. Click OK.

169 Manage Applications 155 Manage Instances To manage instances, first click the Manage Instances link under Applications in the left panel of the Administrator tab. From the Manage Instances screen, you can delete or undelete instances. Find an Instance Instances are listed by creation date in the Manage Instances screen. To locate a specific instance, do either of the following: Scroll through the list of instances. Search for an instance by entering part or all of its name in the left text field near the top and clicking Search. Delete or Undelete an Instance To delete an instance: 1. Locate the instance in the Manage Instances screen. 2. Choose Delete from the Action drop-down menu. A confirmation dialog box appears. 3. Click OK. To restore an instance that has been deleted: 1. Locate the instance in the Manage Instances screen. 2. Choose Undelete from the Action drop-down menu. A confirmation dialog box appears. 3. Click OK.

170 156 Chapter 13 Administration Manage Roles To manage roles, first click the Edit Roles link under Role Management in the Administrator tab. From the Edit Roles screen, you can create, edit, or delete roles; or assign users to roles. Understand Default Roles There are two default roles, which you cannot delete, as follows: Admin The admin role specifies which users have full administrative privileges for tibbr. You can add users to the admin role but cannot change its associated privileges. User The user role is the default to which all new tibbr users belong. The user role is granted two permissions, one for creating subjects and the other for creating event streams. You can edit the level of associated permissions but cannot remove the role s users. If a user is a member of multiple roles, that user has the highest level of permission associated with each role. Understand Privileges You can assign the following privileges to the tibbr roles: User Management: View/Edit Users The users with this privilege can view and edit users under the Administration tab. By default, the admin role has this privilege. User Creation The users with this privilege can create user accounts. By default, the guests role has this privilege, which means that anyone in your organization can register for a user account. To restrict access, revoke this privilege from the guests role and assign the privilege to the appropriate role. Subject Management: View/Edit Subjects The users with this privilege can manage subjects under the Administration tab. By default, the admin role has this privilege. Root-Level Subject Creation The users with this privilege can create root-level subjects. By default, the users role (that is, all users) has this permission. Subject Creation The users with this privilege can create subjects under the Subjects tab. By default, the users role (that is, all users) has this permission.

171 Manage Roles 157 Application Management Manage Applications: The users with this privilege can manage applications under the Administration tab. By default, the admin role has this privilege. Manage Instances The users with this privilege can manage specific instances of an application under the Administration tab. By default, the admin role has this privilege. Application Creation The users with this privilege can create application instances under the Applications tab. By default, the users role (that is, all users) has this permission. Role Management: Edit Roles The users with this privilege can manage roles under the Event Streams tab. By default, the admin role has this privilege. Message Management: Banned Words The users with this privilege can specify certain words and prohibit them from being posted in the tibbr input fields. By default, the admin role has this privilege. Community: Manage Community The users with this privilege can add communities, edit community properties, grant access to all users or only the specified ones, or delete communities. By default, the admin role has this privilege. License Management: tibcast The users with this privilege can assign tibcast licenses to certain people or remove all or some of them from the assigned licenses. By default, the admin role has this privilege. Group Creation The users with this privilege can create people groups. By default, the admin role has this privilege. Note that the admin role has all privileges. For the procedure on editing privileges, see Edit Privileges on page 158. Find a Role To locate a role, do either of the following: Scroll through the list of roles. Search for a role by entering part or all of the role name in the Search field and clicking Search. Create a Role To create a role:

172 158 Chapter 13 Administration 1. Click the Create a New Role button at the top right of the list of roles. 2. Specify the role details in the Create a New Role screen: Name Type a unique name that identifies the role. Privileges Specify which permissions are associated with the role. For details, see Understand Privileges on page 156. Assign Users Click the Users tab and specify which users are role members. To add a user to the role, begin typing that user s name in the Assign Users field. As you type, a list of the matching names appears, from which you can choose the desired name. Assign Groups Click the Groups tab and specify which people groups are role members. To add a group to the role, begin typing that group s name in the Assign Groups field. As you type, a list of the matching names appears, from which you can choose the desired name. If your tibbr implementation connects to an LDAP directory, you can assign a group of users by specifying an alias. All members of the alias are then added to the role. 3. Click Create Role. Edit Privileges To change the privileges associated with a given role: 1. Locate the role in the Role Management panel. Note that you can only edit privileges of an active role. If a role has been deleted, you must undelete it before editing its privileges. 2. Choose Edit Privileges from the Action drop-down menu. 3. In the Edit Privileges screen, select or deselect the privileges that you wish to grant to the users in the role. For details, see Understand Privileges on page Click Save. Assign Users to or Remove Users From a Role To add users to or remove users from a role: 1. Locate the role in the Role Management panel.

173 Manage Roles 159 Note that you can only change the users in an active role. If a role has been deleted, you must undelete it before editing its privileges. You cannot change the users associated with the default user role. 2. Choose Assign Users to the Role from the Action drop-down menu. 3. Add or remove users as desired: To add new users to the role, begin typing a user s name in the Add Users to the List field. As you type, a list of matching names appears, from which you can choose the desired name. Click Add. To add new groups to the role, begin typing a user s name in the Add Groups to the List field. As you type, a list of matching names appears, from which you can choose the desired name. Click Add If your tibbr implementation connects to an LDAP directory, you can assign a group of users by specifying an alias. All members of the alias then become members of the role. To remove users, locate the user name in the list of role members. Click Remove. 4. Click OK. Delete or Undelete a Role To delete a role: 1. Locate the role in the Role Management panel. 2. Choose Delete from the Action drop-down menu. A confirmation dialog box appears. 3. Click OK. To restore a role that has been deleted: 1. Locate the role in the Role Management panel. 2. Choose Undelete from the Action drop-down menu. A confirmation dialog box appears. 3. Click OK.

174 160 Chapter 13 Administration Manage Banned Words You can specify certain words, such as those that are profane or offensive, and prohibit them from being posted in the tibbr input fields. To specify banned words: 1. Click the Banned Words link under Message Management in the left panel under the Administrator tab. The Banned Words screen is displayed. 2. Type in the Add banned words text field a word that you would like to ban from being input in tibbr. Type as many banned words as you desire. 3. Click Add. tibbr displays the word under Current List. See this example: Afterwards, as soon as a user attempts to enter a banned word in a text field, tibbr displays this error message: The content contains one or more prohibited words.

175 Manage Communities 161 Manage Communities You can add communities, such as those run by your organization s partners, customers, suppliers, or resellers in other tibbr instances, so that your users can access the posts there. In addition, you can edit community properties, grant access to all users or only those you specify, or delete communities. Add a Community To add a community: 1. Click the Administrator tab at the top and then the Manage Community link under Community in the left panel. 2. Click the Create Community button on the right near the top. The Create Community dialog box is displayed. 3. Type in the Name field the name of the community. 4. Type in the Host URL field the Web address of the community s tibbr host. The format of the URL is without any trailing slashes, for example, 5. Select a color theme from the six choices that are displayed. 6. Click Save. Edit a Community To edit the properties of a community: 1. Click the Administrator tab at the top and then the Manage Community link under Community in the left panel. 2. Find and click the community whose properties you would like to edit. 3. Choose Edit from the Action drop-down menu. The Edit Community dialog box is displayed. 4. Update the value of the Name or Host URL field, as desired. 5. Optional. Select another color theme. 6. Click Save.

176 162 Chapter 13 Administration Manage User Access to Communities To manage user access to the communities you have created: 1. Click the Administrator tab at the top and then the Manage Community link under Community in the left panel. 2. Find and click the community in question. 3. Choose View/Edit Users from the Action drop-down menu. The Community User Management dialog box is displayed. 4. Select All Users to grant access to everyone or Limited Users to restrict access to the users you will specify. All Users is selected as the default. If you select Limited Users, tibbr displays a field, Assign Users, in which you can specify the names of those users to whom to grant access. Start typing a name. tibbr automatically displays a list of matching names as choices. You can specify one name or multiple names. Click Add. 5. Click Update Users. Delete a Community To delete a community: 1. Click the Administrator tab at the top and then the Manage Community link under Community in the left panel. 2. Find and click the community you would like to delete. 3. Choose Delete from the Action drop-down menu. tibbr prompts you to confirm the deletion. 4. Click OK. tibbr confirms the deletion in a message.

177 Manage tibcast Licenses 163 Manage tibcast Licenses The tibcast video-conference feature is available only if you subscribe to and purchase licenses for tibcast. Subsequently, you must assign them to the designated tibcast users in your organization. In case of staff turnover or moves, you can remove users from the assigned licenses and add new users, as appropriate. Add Users to tibcast To add users to tibcast: 1. Click the Administrator tab at the top and then the tibcast link under License Management in the left panel. 2. Click Manage Users on the upper right corner. The Manage tibcast User Licenses dialog box is displayed. 3. Click Limited Users. To assign all your users to tibcast, select All Users and click Update Users. 4. In the Assign Users text field, start typing the name of the user to whom you would like to assign a tibcast license. tibbr automatically displays a list of matching names as choices. 5. Click Add. 6. Optional. Repeat steps 4 and 5, as necessary, to assign multiple users. 7. Click Update Users. Remove Users from tibcast To remove users from tibcast: 1. Perform steps 1-3 in the preceding section. 2. Locate the users you would like to remove from the list that is displayed. 3. Click Remove in the bottom right corner of each of the user fields. 4. Click Update Users.

178 164 Chapter 13 Administration Manage Tenants Under Tenant Management in the left panel, you can create tenants for multitenancy mode, extend their duration, or deactivate them. Create Tenants To create a tenant: 1. Click View/Edit Tenants under Tenant Management in the left panel of the Administrator tab. 2. Click the Create Tenant button in the top right corner of the page that is displayed. The Create a New Tenant dialog box is displayed. 3. Type your domain name in the Domain Name text field. 4. Type your address in the Owner s Address text field. 5. Click Create. tibbr creates the tenant and displays its details in the dialog box. The default duration is 30 days. Edit Tenants To extend a tenant s duration: 1. Locate the tenant on the list that is displayed after clicking View/Edit Tenants. 2. Choose Days Rewarded from the tenant s Action pull-down menu. The Edit Days Rewarded for the Tenant dialog box is displayed. 3. Type the number of days you desire in the Current Days Rewarded text field. 4. Click Save.

179 Manage Tenants 165 Deactivate Tenants To deactivate a tenant: 1. Locate the tenant on the list that is displayed after clicking View/Edit Tenants. 2. Choose Deactivate from the tenant s Action pull-down menu. tibbr prompts you to confirm in a pop-up message. 3. Click OK.

180 166 Chapter 13 Administration Publish Global Announcements You can publish a tibbr post as a global announcement to all users. tibbr displays announcements in a pane entitled Announcements at the top of the users walls. Follow these steps: 1. On the home page or from a subject page in the Subjects tab, locate the post you would like to publish as a global announcement. 2. Choose Global Announcement from the More menu at the bottom of the post. The Make This Message an Announcement dialog box appears. 3. Select Global Announcement under Type of Announcement. 4. Under Announcement Duration, select Manually remove it or, if you would like tibbr to delete the announcement after a certain number of days, type that number in the text field of the option Last for x Days. The default for x is Click Post. You can publish multiple posts as multiple global announcements. Repeat the above procedure for each post. To manually delete a global announcement, locate it on your wall and click Remove at the bottom of the announcement.

181 Configure App 167 Configure App The app polls for messages sent to an inbox and publishes the new messages to one or more configured tibbr subjects. applications do not include a stream component. You create an application with an instance. To configure the app: 1. Mouse over Apps in the left panel and click Explore Apps. 2. Mouse over the pane under Company Apps and click See Details. 3. Click Configure. 4. Create an instance by doing the following: a. Click Add an Instance for its panel. b. Fill in the fields with the details on the account: Name Required. Type a descriptive name that identifies the instance. Protocol Required. Choose from the drop-down menu the protocol: POP, IMAP, or Exchange. Depending on your choice, the related fields are displayed below Enable SSL, for example, these four fields are displayed if you choose POP: Attachments Required. Choose Yes (default) or No from the pull-down menu. Choosing Yes enables the ability to attach files to tibbr posts. POP Address Required. Type the Internet host name of the POP server, for example, mail.server.com. POP Port Required. Type the POP server s port number, for example, 995. User Name Type the user name associated with the account.

182 168 Chapter 13 Administration Password Type the password associated with the account. Enable SSL Specify whether tibbr uses Secure Sockets Layer (SSL) when communicating with the server by choosing Yes or No from the drop-down menu. The default is No. c. Map messages to subjects Required. Specify one or more topics on which tibbr posts messages published over the feed. 5. Click Save. 6. Enable the instance to begin publishing messages from the application. See Enable an Instance on page 97.

183 Configure Oracle Expenses App 169 Configure Oracle Expenses App The Oracle Expenses app enables the workflow for processing expense reports. To configure the Oracle Expenses app: 1. Mouse over Apps in the left panel and click Explore Apps. 2. Mouse over the Oracle Expenses pane under Company Apps and click See Details. 3. Click Configure. 4. Create an Oracle instance by doing the following: a. Click Add an Instance for its panel. b. Fill in all the fields with the details on the Oracle instance: Name Type a descriptive name that identifies the instance. Database Server Type the name of the database machine in which the Oracle Procedural Language/Structured Query Language (PL/SQL) resides. Port Type the number of the port of the database server. SID Type the Oracle system ID. Database User Name Type the user name associated with the database. Database Password Type the password associated with the database. Oracle App. User Name Type the user name associated with the global account. Password Type the password associated with the global account. Record Type Choose Expense from the pull-down manu. Currently, the Oracle event stream supports the expense record type only. 5. Click Save. 6. Enable the instance. For details, see Enable an Instance on page 97.

184 170 Chapter 13 Administration Configure Box App To configure the Box app, first create a Box application for tibbr: 1. Go to and click Create New Application. 2. Type a name for your application in the Application name text field and click Create App. 3. Click Edit this application and fill in the form that is displayed 4. Click Save service. Next, configure and register the Box application you just created: 1. Under Service actions, click the create new action link and create a service action by filling in the fields of the form that is displayed. Besides entering the application-specific details, be sure to do the following for these fields: Under Permissions requirement, select Download permissions are required. Under Display on shared pages, select No. Under Action Status, select Online (visible and executable by all users of the action). Under User experience value, select Your action will open popup. Under Method, select REST. In the Client Callback URL field under Callback configuration, type a URL in the following format: tibbr_home/plugins/share_post/#!/share?mtype=application:box:l ink&inline=true&close_window=true For example: e=application:box:link&inline=true&close_window=true

185 Configure Box App 171 Under Callback parameters, set the values of the fields as follows: The value of tibbr_app_id is the value of Box App in the tibbr applications table from the tibbr database. Under Do you need HTTP Basic Authentication, select No. 2. Click Save action. 3. Go to the Edit a Box Application screen and click Save service. Finally, contact Box Support to enable tibbr for your users.

186 172 Chapter 13 Administration Configure Ideation App To configure the Ideation app:. In case of a multitenant setup, perform the steps below on each of the tenants. 1. Mouse over Apps in the left panel of the home page and click Explore Apps. 2. Mouse over the Ideation icon and click See Details. The Ideation page is displayed under Company Apps. 3. Click Set Up. tibbr shows a message to the effect that the tibbr server has passed the parameters to Ideation. 4. Click Manage Permissions. tibbr takes you to the Administrator page. 5. Locate Ideation in the Application column from the table and choose View/Edit Users from its Action drop-down menu. The Edit Users dialog box is displayed. 6. Select All Users. 7. Click Update Users. tibbr makes Ideation available to all the users in your organization and displays the Ideation icon under My Favorite Apps on a mouse-over of Apps.

187 173 Index A accessing subjects 48 tibbr 2 account, creating 4 activating user accounts (by administrator) 148 adding RSS instances 100 streams to instances 101 Salesforce instances 103 streams to instances 104 adding, replacing, or removing a profile picture 10 administering tibbr alerts for subject posts, setting up 57 analytics 141 announcements, publishing (by administrator) 166 applications Company Apps 84 deleting or undeleting (by administrator) 154 Marketplace Apps 84 social 120 viewing or editing subscribers (by administrator) 154 users (by administrator) 153 assigning additional owners to people groups 69 additional owners to subjects (by administrator) 152 users to or removing users from roles (by administrator) 158 attaching files to messages 23 B banned words, managing 160 Box app configuring 170 working with 115 browsers supported by tibbr 2 browsing SharePoint content in tibbr 137 C changing passwords 13 chats archives of 134 using 132 comments, deleting 32 communities adding, editing, or deleting (by administrator) 161 managing user access of (by administrator) 162 community posts, performing tasks on 40 company applications (Company Apps) 84 company apps deleting 99 editing 98 enabling or disabling 96 Salesforce adding instances 103 adding streams to instances 104 configuring Box app 170 streams (by administrator) 167 event streams 97 Ideation app 172 Oracle Expenses event stream (by administrator 169 voice memos 112 copying permanent links for messages 28

188 174 Index creating accounts 4 custom filters 33, 35 event streams (by administrator) 167 live link for a person s or subject s name in a post 22 message-delivery channels 74 people groups 66 roles (by administrator) 157 RSS streams 100 Salesforce stream 102 SAP app (by administrator) 107 subjects (by administrator) 150 subjects (by user) 45 subsubjects 46 user accounts (by administrator) 147 customer support xiv customizing right panel 10 E editing company apps 98 custom filters 36 followers (by administrator) 152 people groups 68 profiles 9 role privileges (by administrator) 158 subjects (by administrator) 151 subjects (by user) 46 event streams, creating (by administrator) 167 event streams, configuring 97 events posting 80 replying to 81 D deleting applications (by administrator) 154 company apps 99 custom filters 36 instances 98 message-delivery channels 77 messages or comments 32 people groups 70 subjects 47 deleting or undeleting instances (by administrator) 155 role privileges (by administrator) 159 subjects (by administrator) 151 user accounts (by administrator) 148 displaying all your likes 7 all your posts 7 company apps 8 influence score 7 people and subjects you are following and followers 8 F Facebook, LinkedIn, and Twitter social apps 120 file attachments to messages 23 filters configuration of 35 creating 33, 35 deleting 36 editing 36 finding instances (by administrator) 155 roles (by administrator) 157 subjects (by administrator) 150 users (by administrator) 147 followers, editing (by administrator) 152 following people 63 subjects 51 G giving users access to private subjects 48

189 Index 175 H hiding or showing posts 29 home page panels 15 I Ideation app configuring 172 working with 85 incorporating external content into subjects 59 influence score 7 instances deleting 98 deleting or undeleting (by administrator) 155 editing 98 enabling or disabling 97 finding (by administrator) 155 viewing status of 98 message-delivery channels creating of 74 deletion of 77 pausing or resuming message deliveries 78 scheduling 75 messages copying permanent links for 28 deleting 32 divider of old and new 24 hiding or showing 29 liking or unliking 26 marking with a star 27 posting 22 publishing as subject announcements 31 replying to 25 sharing by adding people or subjects 29 sharing by 28 mobile devices supported by tibbr 2 moving subjects (by administrator) 151 subjects (by user) 47 My Profile, updating and making private 9 My Subjects 42 L liking or unliking messages 26 links to messages 23 M managing banned words (by administrator) 160 communities (by administrator) 161 SAP app (by administrator) 107 subject visibility 50 tenants (by administrator) 164 tibcast licenses (by administrator) 163 users (by administrator) 147 Marketplace Apps 84 marking posts with a star 27 message streams 33 N notifications by for new posts 73 from tibbr of noteworthy events 15 O opening Chat window 132 Oracle Expenses app using 111 Oracle Expenses event stream, configuring 169

190 176 Index P panels, home page 15 password, changing 13 pausing, restarting, or stopping subject subscriptions 52 people directory of 62 following 63 groups assigning additional owners to 69 creating 66 deleting 70 editing 68 Group Wall, Members Only, and About tabs 71 specifying members of 67 unfollow 64 performing tasks on community posts 40 picture in profile, adding, replacing, or removing 10 polls creating 37 extending 38 posting messages 22 messages, private 22 to people groups 71 to subjects by 54 posts, See messages private messages, posting 22 profiles 9 privileges of roles 156 publishing announcements (by administrator) 166 messages as subject announcements 31 R removing subject followers 49 replying to messages 25, 76 resetting user passwords (by administrator) 149 right panel, customizing 10 role privileges, editing of (by administrator) 158 roles assigning users to or removing users from (by administrator) 158 creating (by administrator) 157 default 156 deleting or undeleting of (by administrator) 159 finding (by administrator) 157 privileges of 156 RSS instances, adding 100 streams to instances, adding 101 streams, creating 100 S Salesforce security token, how to obtain 103 SAP app, managing (by administrator) 107 scheduling message deliveries 75 searching for messages 20 people 62 SharePoint documents in tibbr 138 subjects 42, 43 SharePoint browsing for content in tibbr 137 searching for documents in tibbr 138 uploading from tibbr to 136 sharing messages by adding people or subjects 29 posts by 28 Web pages as tibbr posts 30 signing in to communities 39 tibbr 5 signing out of tibbr 6 social apps 120 specifying members in people groups 67 starred posts 27 stopping following of people 64

191 Index 177 subjects access types 48 adding groups of people to 56 announcements on 55 assigning additional owners (by administrator) 152 assigning additional owners (by subject owners) 53 broadcast 44 changing the page names and URLs of 60 creating (by administrator) 150 creating (by user) 45 deleting 47 deleting or undeleting (by administrator) 151 directory of 42 editing (by administrator) 151 editing (by user) 46 following 51 giving users access to 48 hierarchy of 42 incorporating external content into 59 moving (by administrator) 151 moving (by user) 47 pause, restart, or stop subscription to 52 posting to, by 54 removing followers from 49 rules for naming 42 searching of 43 setting up alerts for posts on 57 suggesting 51 unfollowing 52 viewing related details of 58 visibility of 50 subsubjects, creating 46 suggesting subjects to people 51 support, contacting xiv U undeleting applications (by administrator) 154 unfollowing subjects 52 updating My Profile 9 user addresses (by administrator) 149 uploading files to SharePoint from tibbr 136 user accounts activating (by administrator) 148 creating (by administrator) 147 deleting or undeleting (by administrator) 148 addresses, updating (by administrator) 149 passwords, resetting (by administrator) 149 using Oracle Expenses app 111 V viewing analytics 141 voice memos (tibvoice) configuring 112 setting up 114 work with 114 T technical support xiv tenants, managing 164 tibcast licenses, managing 163 TIBCO documentation xiv TIBCO_HOME xi TIBCOmmunity xiv