UCSummit UCC Vendor Landscape 2013

Transcription

1 UCC Vendor Landscape 2013 Dave Michels Blair Pleasant

2 Best of Breed vs. Suite? Telephony/ Switch* Aastra ADTRAN ALU Avaya Cisco Digium ININ Mitel NEC Shoretel Siemens Toshiba Zeacom Zultys Messaging / Presence/ Search ** IBM/Lotus Google Microsoft UM: AVST Esna Application & Portal Vendors Oracle SAP Salesforce SugarCRM Vertical apps Conference/ Collab WebEx (Cisco) Interwise Lifesize Radvision Polycom Sonexis Oracle Vidyo Dolby Skype *All are in multiple categories ** Most are in multiple categories Mobility SPs/Hosted Other (Partial List) RIM Apple Google Microsoft 8x8 ShoreTel Sky Mitel Anyware Thinking Phone West IP NEC nucaas AT&T Telstra Verizon Alteva Aptela Cypress Fonality RingCentral Simple Signal Many others Aspect Sonus Acme Packet Devices and Headsets: Plantronics Jabra Jawbone Sennheiser Polycom Snom Professional Services/SIs

3 Switch Vendor UC Offerings Vendor Product Features Aastra ALU Enterprise Avaya Cisco Digium Inter Intell Clearspan MX-One, BlueStar OmniTouch UC Suite, MyIC, OpenTouch Conversation, OpenTouch Suite for Cloud Avaya Aura, IP Office, Radvision, Flare experience, ACE, Avaya Live Avaya Collaborative Cloud Jabber, UCM, UCM Express, WebEx Social, CMBE 3000 Switchvox, Switchvox Cloud, Asterisk Customer Interaction Center, IPA, CaaS Small Center Integrated Mobility, open standards & re-use of components Dynamic enterprise Multiple multimedia sessions New mid-market push SIP Session Management Flare Experience Video everywhere, Collaboration focus, Intelligence in network Meshing on-premise & on-demand Switchvox provides SMB UC in an appliance. Asterisk is open source telephony. Standards-based All in One platform CaaS hosted offerings

4 Switch Vendor UC Offerings Vendor Product Features Mitel NEC Shoretel Siemens Enterprise Mitel Application Suite, Mitel Anywhere, MiCloud Univerge 3C, UNIVERGE Cloud Services nucaas ShoreTel Communicator, ShoreTel Sky Cloud Offering OpenScape Business OpenScape Enterprise & Express Virtualization, enterprise cloud Freedom Architecture Vertical focus, Cloud offering - hosted and hybrid All in one, "Brilliantly Simple", Mobile offerings, cloud "Amplify Teams" Cloud services; Multiple PBX integrations; Zeacom Zeacom Communication Center UC + UM + CC + Mobility; SMB focus

5 Aastra BluStar Client Aastra BluStar for Conference Room Internet 2 Increased Focused on ClearSpan

6 New CEO Call Center solution New Cash: $2.1 Billion loan from Credit Suisse and Goldman (Dec) OpenTouch Suite for Cloud New VAD relationships (ICON, Arrow, Westcon)

7 Radvision Focus on mid-market, IP Office expansion New cloud strategy aimed at SPs - UCaaS, CCaaS, VaaS New Managed Service aimed at mid market and contact center Integration of video system with UC system and Aura New CTO

8 New Desktop Telepresence endpoint Jabber for virtual environments; and free Jabber clients Software-only licensing WebRTC demo & activity Telepresence and WebEx together at last

9 Switchvox Cloud Very successful with its own phones Killed Asterisk SCF Coming soon: better value, more capacity, developer tool.

10 IBM Connections Suite SmartCloud portfolio IBM Social Business Enterprise Strategy Accelerator

11 CaaS Small Center ecommerce website Interaction Mobilizer

12 New robust Lync mobile clients Lync Room Systems (LRS) and 4 partners Partners: HP UCaaS service, AT&T

13 MiCloud private, hosted, hybrid cloud Agreement with Sprint Mitel UC360 endpoint (v2) VDI with softphone (VMware View) Vidyo partnership Hybrid Cloud Solutions Coming

14 nucaas hosted services Hybrid Soon: Mobile-like Wi-Fi Phones New CEO in NEC America

15 Cloud solution branded ShoreTel Sky New mobility announcement next week Conferencing for Apple ios devices Moving up-market

16 New Packaging: OpenScape Enterprise, Business AmplifyTeams Now 6 bundles New Endpoints OpenScape Enterprise Express for mid-sized companies all in one solution Enhanced Mobile capabilities New marketing push

17 Enghouse ownership changing brand eventually New GUI? Lync Integration Focusing on CCTR, not UC

18 Overall Trends Cloud Video Mobility New Endpoints Feature Differences Narrowing Simpler Bundling Simpler themes UC = voice, presence, video, and mobile