Seven Responses to the Cloud-Based Communications RFP

Transcription

1 Seven Responses to the Cloud-Based Communications RFP Sample Slides the full deck with all the data is available for purchase. March 2013 E. Brent Kelly, Ph.D. KelCor, Inc.

2 Cloud-Based UC Services RFP This workshop starts with the simple question: If an enterprise wanted to eliminate all or most of its premises based communications equipment and deploy a fully loaded unified communications solution from a hosted and managed cloud services provider, could it do so today? If so, what would such an implementation look like? Who could deliver it? And what would it cost? The Cloud Based Communications Services RFP describes a domestically headquartered company with two branch locations and a number of mobile workers. This session presents solutions from leading hosted unified communications providers covering each of the major unified communications applications including presence, IM, call control, audio/video/web conferencing, unified messaging, etc. It also ascertains whether an organization, using these major players, could craft a cost effective, secure, robust cloud based communications platform for its users today. 2

3 Cloud-Based UC Services RFP There will be a thorough review of the solutions proposed by those responding to the RFP, and the analysis will include: Architecture Cost Feature/functionality/quality of service Migration path Manageability Business continuity and disaster recovery Level of risk (security, compliance, control/accountability) TCO as compared to premises based offerings 3

4 About The instructor Dr. E. Brent Kelly Dr. E. Brent Kelly is Vice President and Principal Consultant at Constellation Research, Inc. where he focuses on innovative and disruptive technologies in the Future of Work, Technology Optimization and the New C Suite. These include communications, social business, video, cloud services, mobility and the emerging WebRTC enabling technologies. He spent 11 years as a partner at Wainhouse Research where he ran the Unified Communications Practice. Brent has a Ph.D. in engineering and serves as an elected official in his community. 2

5 Session Outline Response Overview Panel 1 Selling On Value vs. Selling On Price Verizon and NEC Solution Overviews Panel 2 Onboarding Differences: Cloud and On-Premises Break Thinking Phones and 8x8 Solution Overviews Panel 3 The Cloud Buyer s Bill of Rights Avaya and ShoreTel Sky Solution Overviews Panel 4 Cloud Security and Uptime Siemens Solution Overview Comparison of Solutions and Pricing 3

6 Session Objectives Differentiation of Cloud Based UC Offerings Four Excellent Vendor Panels On Key Deployment Issues RFP Pricing and Response Overviews 4

7 About This Session IS An overview of the unified collaboration as a service market. An understanding of what is driving the market. A review the seven providers who responded to the hosted or cloudbased RFP option A way to become acquainted with what is available in the market IS NOT Vendor or product recommendation 5

8 We are here to answer this question: Is it possible to move your communications to the cloud, and if so, what do leading vendors offer?

9 Thanks to our 7 RFP Respondents 8

10 Thanks to 4 RFP Respondent s Customers!! Independent Case Studies End users wishing a copy of any case study may contact me at [email protected] or at [email protected]. 9

11 Introducing the RFP and The Enterprise Connect Company Cloud Based UC&C Services Provider Home Workers Internet MPLS/VPN PSTN Mobile Workers Remote Workers Headquarters 1750 Endpoints Chicago Area Remote Office 2 50 Endpoints Salt Lake City Area Remote Office Endpoints Des Moines, Iowa 10

12 What We Asked For: Functionality Telephony including Unified Messaging Contact Center UC Client: Presence, IM, User Profile, Click to Communicate Conferencing: Busy Hour Traffic: 200 Voice 133 Voice + App Sharing 67 Video + App Sharing Mobile Communications Smartphone and Softphone Clients Communication Enabled Business Apps Wide Area Network Services Number of Users 2,000 Users 75 Agents 2,000 Users 2,000 Users 500 Hosts 600 Sales and Service 525 Management and others 600 Staff, logistics, back office All 11

13 Why Is This UC RFP Important? Because we live in a cloud-based world! 12

14 Quotes from the My Own Independent Case Studies I loved providing the users the tools and flexibility that made them as productive as they could be. The 8x8 help desk is like the 12 th man on our IT staff the level of diagnostics they provide is something we have never had before. Ron Godine, Director of IT TMW Systems It s all around where you can add value and where you can t. I ve got enough to work on without working on things that don t add value. A cloud based voice system is a no brainer. It was easily a savings of almost 50% it also gave us geo redundancy, a capability we could not provide ourselves. Richard Johnson, Vice President, IT Hendrickson It seemed like the most logical way to get affordable costs and functionality. It would have been prohibitively expensive to put the PBX in the office When I did the analysis, the payback was in the first year. But, where the real potential is not in the savings, but in the ability to do more work. The same recruiter has increased her productivity significantly because the telephone and CRM systems are integrated and they have organized their work to be much more productive. Our PBXs were, on average, over 10 years old, and a massive refresh would require a tremendous cash investment. We expect to see a 30% reduction in annual OPEX and 100% in CAPEX. Susan Noel Director, Global Communications IS Business Management Sealed Air These case studies are available free to end users in the session. Send an to [email protected] Jamie Schwartz, President and COO Haley Stuart Group

15 Presentation of the RFP Results 69

16 Multitenant or Virtual Machines Multitenant, In House Solution Virtual, dedicated images based on Aura and Communication Manager Virtual, dedicated images based on Univerge 3C; but multitenant unified messaging. Multitenant, In House Solution Virtual, dedicated OpenScape images but multitenant cloud based contact center Multitenant, In House Solution Virtual, dedicated images based on Cisco HCS 70

17 Key Statistics Seats, Capacity, Availability Largest Customer (seats) 1, , , , ,000+ 4,000 Solution Capacity (as bid) Unlimited 41, ,000 BHCC Unlimited 100,000 Unlimited 60,000 Voice SLA 99.99% %+ 99.9% 99.99% % % 100% NEC replied with solution capacity in terms of busy hour call completion (BHCC). The implication is that you can add endpoints until the 400,000 BHCC capacity is reached. 71

18 300 Total Function/Feature Yes Responses 250 Number of RFP Features x8 Avaya NEC ShoreTel Sky Siemens TPN Verizon General Telephony Requirements Emergency Notification Call Center Paramaters Presence Video Conferencing Specific Requirements Telephony System Features Additional Telephony Requirements General Unified Application Requirements Audio Conferenicng Specific Requirements Web Conferencing Specific Requireemnts 295 total Yes/No/Partial requirements Desktop (fixed or mobile) User Client Requirements Mobility Requirements Unified Messaging Requriements 86

19 $8,000,000 Total Price Remember there are caveats to every solution. Don t forget what s included and what is not. $7,000,000 $6,000,000 $5,000,000 $4,000,000 $3,000,000 $2,000,000 $1,000,000 $ 8x8 Avaya NEC ShoreTel Sky Siemens TPN Verizon Telephones & Telephony Service Contact Center UC Applications Services UC Hardware Components Unified Messaging Network Hardware/Software Currency Professional Services Maintenance Services Project Management Training Monitoring/Troubleshooting Service Desk Local & Long Distance Other 88