Property Management. Residential Commercial Agricultural Facilities Property insurance. Commercial Agency

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1 Property Management Residential Commercial Agricultural Facilities Property insurance Commercial Agency Sales Lettings Acquisitions Investment consultancy Development Corporate strategy Logistics/supply chain consultancy Serviced offices Research and investment Block Management Service charge accounting Planning / budgeting Day to day management Company secretarial services Professional Services Valuations Rent reviews Lease renewals Business rates Compulsory purchase Dispute resolution Automotive services Residential Lettings Marketing Tenant checking Tenancy documents Inventories Student lettings Building Consultancy Building surveying services Building works / Project management Building maintenance All your property needs

2 All your property needs Caxtons is one of the largest independent firms of chartered surveyors in the South East. Clients can expect a personal service from a professional team committed to achieving the best possible result. Whatever the task, Caxtons has property people who can help. From managing a business park to looking after a residential investment. From selling 50 acres of development land to letting a town centre shop. From valuing a farm to mounting a business rates appeal. From negotiating the terms of a commercial lease to assisting on a repairs dispute. Advice is given by experienced specialists from offices in North West Kent, the Medway towns and Canterbury. Fees for work undertaken are agreed prior to instruction and set at a level that fairly reflects the work and responsibility involved. The ultimate aim is to build lifetime business partnerships by providing a first class service, which is responsive to the needs of clients and is of a quality that consistently exceeds expectation. For more information please contact us at our North West Kent office: James Pilcher House, Windmill Street, Gravesend DA12 1BG. Telephone: or info@caxtons.com Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS

3 Investment Consultancy Caxtons Investment Consultancy Team are able to provide comprehensive advice in respect of commercial and residential investment opportunities. We act on behalf of property companies, private individuals and personal pension schemes across the South East. The service provided by the team includes: Sourcing commercial and residential property investments via auction, private treaty and off market opportunities. Matching investments to clients individual requirements. Inspecting the property and surrounding area. Reviewing and advising on legal documentation. Considering the covenant (tenant) strength. Researching local market conditions. Advising on value and strategy. Negotiating purchase or attending auction. Liaising with solicitors through to completion. Arranging insurance. Providing ongoing property management.

4 All your property needs Recent Acquisitions include: A prime retail unit in Beckenham, Kent, let to William Hill, purchased via an off-market opportunity for 450,000. This reflected a net initial yield of 7%. A prominent restaurant premises in Maidstone, Kent, let to Pizza Express, purchased by private treaty for 1.05m. This reflected an initial yield of 6.75%. A multi-let industrial estate in Maidstone, Kent, purchased by private treaty for 1.1m. This reflected a net initial yield of 10%. Three new build, terrace houses in Canterbury, Kent, purchased off-plan for 600,000. This reflected a net initial yield of 5%. A modern industrial unit in Faversham, Kent, let to Howdens, purchased at auction for 600,000. This reflected a net initial yield of 8.5%. A period office building in Leatherhead, Surrey, let to Mount Green Housing Association, via an off market opportunity for 495,000. This reflected a net initial yield of 7.7%. To find out more about Caxtons investment consultancy services, please contact: Neil Chatterton BSc MRICS nchatterton@caxtons.com Charlotte Bland BSc (Hons) MSc MRICS cbland@caxtons.com The Service Our investment consultancy team offer a comprehensive service, tailored to individual clients needs, and can advise from initial search through to completion. We have extensive contacts and access to investments in various sectors of the market and are able to provide expert advice. We also have established relationships with lenders, who are often able to provide finance to assist with purchases. Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS

5 Commercial Property Finance Whether looking to purchase a new commercial property, raise funding against an existing portfolio, fund cash flow for a growing business or seeking short term commercial bridging finance, Caxtons can help you find the most appropriate solution. Through our partnership with Integritas Financial Solutions Limited, we offer clients a comprehensive and professional service, using our extensive knowledge of the banking sector. We will take the time to understand your business, your current financial structure and specific funding requirements. If your needs as a business do not fit the criteria of a traditional lender, as well as the conventional methods of raising finance, we have access to a variety of alternative, flexible solutions. Through a panel of over 100 UK lenders, we can offer a number of different options, within a realistic timescale, and support you throughout the application process. Our collaboration with Integritas Financial Solutions Limited means that clients have access to one of Kent's best known commercial finance brokers. With more than 60 years combined experience of financing commercial property through the UK banking sector, they can often secure a funding package for projects that might otherwise falter. Integritas Financial Solutions Limited is accredited to the National Association of Commercial Finance Brokers.

6 All your property needs Caxtons Commercial Finance can provide expert support in the following areas: Raising funds for new or existing projects Consultancy where projects are not progressing smoothly Refinancing options Reviewing existing banking arrangements to ensure they are fit for purpose Reviewing lenders documentation to ensure clarity and transparency Minimising the amount of management time lost in negotiating with lenders to achieve best terms Dispute resolution including mis-sold banking products To find out more about Caxtons commercial property finance please contact: Paul Saunders Martin White Adrian Wenn Testimonials Having tried out-dated methods of raising finance, it became clear that our needs as a business didn t fit the benchmarks that the traditional lenders required. This is where we sought the advice of Integritas. Having known Paul through previous working relationships, we felt confident in appointing Integritas to review our funding requirements and financial structure. We were amazed at the solutions offered to us on an effectual timescale, and after opting for the solution that suited our business, the process was quick, easy, and well supported throughout. We would have no hesitation in recommending Integritas, and feel confident that they will remain advisors to the business as we grow and develop. Kate Glover MCIB, Titan We were absolutely delighted with everything that Integritas has done for us. When the bank turned us down for finance after so many years of trading, we were really fed up and could not understand why we had been treated so badly. It was refreshing to meet people that understood these frustrations, knew the market, and how to best approach the banks. We were particularly impressed with the efforts that you have put in to understand our specific requirements and to get us three competitive offers in a very short space of time. The fact that you have dealt with all of the correspondence and liaised with the bank throughout the deal has meant we have been able to get on with our day to day job of building and refurbishing houses, confident that you were always looking after our best interests. If you would like us to recommend you to others we would be more than happy to do so and when our next project comes up we will be looking to speak to you at a very early stage to ensure we get the best deal in the market. Charlie Vockins, Director Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS

7 Property Management Caxtons Property Management Division acts on behalf of more than 750 clients and currently has an extensive and diverse portfolio of approximately 7,000 commercial and residential properties throughout the South East. Fully regulated by RICS, our property management clients include substantial national and regional property companies, district councils, finance houses and numerous other companies and individuals. Sectors include: Shops and parades Industrial units and estates Office blocks and suites Residential houses and flats Agricultural holdings Principal services offered by the team are: Rent collection and accounting Commercial service charges Residential lettings and management Residential block management Flexible facilities management Lease renewals, rent reviews and valuations Bespoke property insurance Dilapidations and repairs specifications Health and safety advice Investment sales and acquisitions Agricultural management Student lettings

8 All your property needs The Service Caxtons can not only deal with any property - large or small - but also provide a bespoke service geared to clients needs. Supported by a properly resourced accounts department, experienced property managers make every effort to manage day to day in the most productive and cost effective way. Strategic advice is also on hand, so that returns can be maximised and active management positions exploited to the full. In essence Caxtons has all the expert knowledge needed to buy property investments and to properly manage, improve and sell them. Clients will receive a personal service whatever the level and extent of the work to be carried out and fees will always be tailored to the particular property and services involved. To find out more about Caxtons property management services, please contact: Property Investment Neil Chatterton BSc MRICS nchatterton@caxtons.com Commercial & Portfolio Management Charlotte Bland BSc (Hons) MSc MRICS cbland@caxtons.com Residential Block Management Tony Martin MIRPM Cert CIH AssocRICS Tel: amartin@caxtons.com Property Insurance David Gurton AssocRICS MIRPM dgurton@caxtons.com Residential Management and Lettings Alan Stewart BSc (Hons) FRICS MCIArb FARLA Tel: astewart@caxtons.com Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS

9 Commercial Management Effective management for investment properties demands clear-cut guidelines for all concerned - landlords, tenants, and managing agents. The duties covered by Caxtons standard management fee are based on guidelines produced by The Royal Institution of Chartered Surveyors and are included in a property management agreement. Caxtons can also tailor the service to specific requirements, and instructions can be limited solely to certain items. In essence, we offer a very flexible approach with the overall aim being not only to maintain, but also to enhance, value. Maintaining your investment We will look at every angle to keep returns as high as possible. We can provide an efficient accounting service. We will treat tenants fairly and will act quickly if there is a problem. We will charge a fair and reasonable fee for the services provided. We can also buy or sell for you, using our sound investment knowledge and experience. For more details contact our West Kent office: or info@caxtons.com Chartered Surveyors

10 The service carried out as part of our management includes: Submitting demands and collecting rent, service and other charges from tenants at agreed intervals. Making payments, from these and other funds, for day-to-day maintenance. Administering building and other insurances. Inspecting the property at agreed intervals to check maintenance and repairs and to deal with day-to-day repairs to structure, plant, fixtures and fittings. Attending to routine management enquiries from tenants. Keeping records of tenancies and other matters relating to the property. Administering funds and providing information to auditors. Preparing and submitting regular rent statements and accounts - usually quarterly. Liaising with solicitors on breaches of covenants, particularly payment of rents and service charges. Whilst the standard fee covers a wide range of services Caxtons has the expertise to undertake additional services under a separate fee arrangement. We are able to offer a total service covering all your property needs. Additional duties which are outside the standard fee are:- Purchasing and selling investment properties. Giving evidence in court concerning recovery of rent or other charges, or compliance with lease covenants and service charge arrangements. Advising on rating, planning, improvement or other grant applications, insurance claims and valuations. Preparing replacement cost valuations for insurance purposes. Considering applications from tenants for consent to alter properties. Advising on applications for assignments, sub-lettings and changes of use. Preparing schedules of dilapidations or condition. Arranging lettings or lease renewals, negotiating rent reviews and obtaining premiums for variations of existing lettings. Copying documents, insurance policies and extra copies of accounts. All your property needs To find out more about Caxtons commercial management services, please contact: Commercial & Portfolio Management Neil Chatterton BSc MRICS nchatterton@caxtons.com Charlotte Bland BSc (Hons) MSc MRICS cbland@caxtons.com Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS

11 Commercial Agency Caxtons Commercial Agency division is active in the Thames corridor and throughout Kent and South East London. The team act on behalf of corporate clients, pension funds, property companies, property developers, institutional landlords, local authorities, logistics operations, retailers and private individuals. Commercial Agency sectors include: Industrial units and estates Office buildings and suites Development land Investments Retail units Our Commercial Agents provide advice on: Disposals and acquisitions Lettings Development and planning Corporate strategy Logistics / supply chain consultancy Serviced offices Research and investment

12 All your property needs The Service Our Commercial Agency Team has a full understanding of the property market both on a local/regional level and on behalf of national occupiers looking to relocate to the area. We have been involved with the majority of the industrial estates, office developments and retail shops within the area and therefore our extensive knowledge enables us to advise our clients and provide the best possible strategy for their building. As one of the largest surveying practices in the South East, our approach of leaving no stone unturned has earned us an award for being the most active regional agent. To find out more about Caxtons Commercial Agency services, contact us at the following offices: West Kent, M25 (East) and South Essex Mark Coxon BSc Tel: mcoxon@caxtons.com Victory Way, Admirals Park Crossways, Dartford DA2 6QD East Kent: James Roberts BA (Hons) PGDipSurv MICBA Tel: jroberts@caxtons.com 1 Castle Street, Canterbury Kent CT1 2QF Mid Kent: James Logan BSc (Hons) MRICS Tel: jlogan@caxtons.com Kent House, Romney Place, Maidstone, Kent ME15 6LH Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS

13 Exclusive Property Insurance Do you have the best cover available? Caxtons believes that when it comes to arranging insurance on our clients property, only the best will do. Our many years of experience in the management of residential, commercial and industrial portfolios has shown us that property owners are not always well served by their insurance supplier. Consequently, we have sourced a unique, innovative and exclusive scheme for the insurance of our clients property with a leading international insurance company, through our insurance broker Morrison Insurance Solutions. The Pi Property policy takes the hassle out of insurance for our clients and, we believe, exceeds their expectations in this vital area of property management. Many of our clients have already discovered the benefit. Why use the Caxtons/ Morrison Edwards Pi Property policy? Caxtons large management portfolio means that Morrison Insurance Solutions. are able to use our bulk purchasing power to source a high quality insurance product at very competitive premium rates. Combined with our long, established history of insuring clients properties and the expertise of our qualified staff, we can offer extensive cover and high quality service. Morrison Insurance Solutions, Chartered Insurance Brokers, received the UK Broker Award for claims handling in 2009 and 2010; and the Pi Property policy was awarded the highly commended scheme also in Nothing to lose You have nothing to lose in obtaining a competitive no-obligation quotation. It pays to compare. We are sure you will be pleasantly surprised.

14 All your property needs The Service Quotations: Our no-obligation quotation has proved attractive to existing clients who have discovered the benefits of this exclusive Caxtons scheme. Comprehensive quotations can be provided within 24 hours. Cover sourced from a blue-chip insurance company. Cover includes: Full all-risks cover including accidental damage. Full property owners liability cover up to 10 million. Malicious damage by tenants and a wide range of unique and exclusive additional benefits. Claims: On-line claims notification. Claims up to 5,000 settled within 24 hours once final invoice received; and claims up to 1,000 may be settled on estimate as long as full contractor s information provided. Approved contractors can be used immediately with invoices settled up to 1,000 on receipt of invoice. Dedicated loss adjuster for claims over 5,000 streamlining the system and resulting in quick and fair settlement with the minimum of fuss. Policy excesses apply. Documentation: Policy documents and certificates available to Caxtons on-line therefore no delay should a claim be necessary. Available in hard format or electronically to landlord clients. Premiums: Being part of the Caxtons portfolio ensures clients benefit from bulk purchasing which, along with other benefits, keeps premiums extremely competitive. To find out more about Caxtons insurance services please contact Morag Keohane Dip CII mkeohane@caxtons.com James Pilcher House 49/50 Windmill Street Gravesend, Kent DA12 1BG Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS

15 Caxtons Insurance - Case Studies Tree Felling & Lopping Dilapidations Flood Loss Prevention Under Caxtons exclusive insurance cover through Pi-Property Insurance, not only are our premium rates with insurers extremely competitive, but also the extent of the All-Risks cover provided under the policy is second to none. A number of case studies are outlined below to illustrate just a few of the many useful, additional features of cover. Residents in a block of flats were rather anxious about the state of a beautiful old oak tree in the gardens. They were all agreed that although the tree enhanced the grounds, they were nevertheless anxious that some of the old branches looked distinctly unsafe. From time to time the resident s management board and Caxtons would discuss what action to take about their concerns. Although the tree certainly didn t need to be felled, there was no question that some of the offending branches should be lopped without further delay. The residents were surprised when they were told that Pi-Property Insurance would pay for this. They had been under the impression that there would have to be damage to the insured property before anything could be claimed under insurance. They were delighted to discover that they could successfully claim up to 5,000 because the tree s condition represented a threat to life and/or property. A tenant went bankrupt, leaving the property undamaged but with stock and debris to be removed. The property owner established that this would cost 7,500 to remove; however, with no damage at the premises the owner believed these costs could not be reclaimed under their insurance policy. A quick call to Pi-Property Insurance confirmed that they were indeed covered for such costs up to 50,000 The owner of a large commercial estate received a telephone call from their tenants to advise that the estate road was flooding as a result of major storm conditions, and water was beginning to enter the estate's car park. The property owner became very concerned because in 2003 there was major flooding of the property where water entered their basements, damaging air-conditioning plant. Upon visiting the site with their property manager they found that their front car park was indeed flooding, and water was now coming into the estate from flooded fields surrounding the estate. Concerned that water may enter the building, they mobilised employees who placed sand bags against the doors to prevent water getting into the property. Water continued to rise and it became evident that the sand bags were unlikely to prevent water entering the building. Pi-Property Insurance were contacted and, following discussions with the insurer, were able to confirm that they could reclaim the costs incurred up to 50,000 in relation to the hire of pumps, generators, an excavator and additional costs in relation to man hours spent in preventing a major loss if water had entered the buildings.

16 All your property needs Eviction of Squatters Shortly after tenants had vacated a light industrial unit on a trading estate but before a new lease was completed and the new tenants were able to move in, a property owner was faced with having to deal with illegal occupation. Rogue traders had set up their vehicle maintenance business without any kind of consent. Legal advice was taken and together with Caxtons, a strategy was devised to resolve the issue and remove the squatters. Although the squatters had not damaged the property, the landlord was faced with having to pay for the professional advice he had received. Fortunately, the landlords Pi-Property Insurance policy covered the costs associated with the eviction of squatters even though no damage had taken place. He was delighted to learn that the policy would provide cover up to 50,000 for any one event. Emergency Access Concern for Residents Illegal Cultivation of Drugs One of Caxtons tenants living on her own recently had a fall. Unfortunately, although her neighbours heard her cries for help and called the emergency services, the property was secured from the inside they were unable to gain access. When the paramedics arrived they were forced to break in through a window. Our 87 year old tenant was taken quickly to hospital and was able eventually to make a full recovery. On her return home she was pleased to see that her window had been repaired in the meantime. Acting on behalf of our client, the tenant s landlord, we had been able to get the necessary repairs carried out and reclaim the cost on the landlord s insurance policy with Pi-Property Insurance. A major residential property owner approached Caxtons to undertake a review of their current insurance arrangements put in place by a local insurance broker. Caxtons quickly identified that the insurance policy would only meet a claim for damage, caused by a tenant where they have adapted the premises to cultivate cannabis or other drugs, where specific conditions had been met. The most significant of these conditions required the inspection of each property within the portfolio internally and externally a minimum of once every 3 months. The property owner had not had this condition explained to them and to meet its requirements would incur significant costs to the owner which they could not reclaim from their tenants. In partnership with Pi-Property Insurance, Caxtons secured a competitive insurance premium for the property owner's portfolio, preserving cover for damage caused by tenants illegally cultivating drugs without the requirement to inspect the premises once every 3 months. Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS

17 Building Consultancy The Building Consultancy department at Caxtons undertakes a wide range of projects, and always aims to provide experienced, informed and expert advice tailored to each specific situation. Building Surveying services Building inspection reports Schedules of condition Bank funded construction and development monitoring Dilapidations advice for both tenants and landlords Advice on exit strategies for tenants at the end of a lease Party wall notices and awards Insurance reinstatement cost assessments General building surveying advice Building Works/Project Management services Building Maintenance services New, maintenance, alteration, refurbishment and repair works Design of works Budget cost advice Preparation of schedules of works Contract administration of works CDM co-ordination Party wall notices and awards Project management Defect analysis Specifying and contract administration of remedial works Insurance claims Planned maintenance Reactive maintenance Stock condition services External & internal redecorations Expertise across various sectors of the property industry, including: Residential Housing Associations Retail Industrial Offices Leisure Schools, Colleges and Universities

18 All your property needs The Service Building Surveying: At any stage of the property life-cycle, Caxtons Building Consultancy are able to offer a wide range of general building surveying services and expertise to provide the critical advice required to realise the potential, maximise the value, mitigate the risks, preserve and enhance property assets. Building Works/Project Management: Whether undertaking new, maintenance, alteration or refurbishment works, Caxtons can provide the expertise required, at all stages of a project, to achieve the desired outcome at the most cost effective option. Building Maintenance: Caxtons has the expertise to react to immediate repair requirements, as well as planning for long term maintenance and building conservation. Dilapidations advice is also available - for landlords to ensure the preservation of their property asset; and for tenants to achieve significant cost savings with exit strategies and defending dilapidations claims from their landlord. To find out more about Caxtons Building Consultancy services, please contact: Mark Laherty MRICS Telephone: mlaherty@caxtons.com James Pilcher House 49/50 Windmill Street Gravesend Kent DA12 1BG A list of current and recent projects is available on request. Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS

19 Professional Services Caxtons Professional Services Division acts on behalf of investors and occupiers throughout the south east of England on both commercial and residential property matters. Our clients include institutions, pension funds, private individuals and property companies, as well as local, regional and national businesses. Our consultants can provide advice on: General Consultancy Advice Commercial Property Rent Reviews Commercial Property Lease Renewals Property Valuations Expert Witness/Arbitration/Independent Expert Referrals Dispute Resolution Business Rate Appeals Dilapidations Residential Property Leasehold Enfranchisement Compulsory Purchase & Compensation Boundary Disputes Our Chartered Surveyors have experience in: The Retail Sector Industrial Premises Office Accommodation Residential Property Medical Centres

20 All your property needs The Service Caxtons is able to draw on a wealth of professional and local knowledge, built up over years of experience, and aims to give the best possible advice across a range of property tasks and property sectors, in order to minimise occupier liabilities and maximise owner returns. Time is taken to ensure that each client s business and needs are fully understood, so that the provision of services can be tailored accordingly. The professional team enjoy working closely with clients and their advisors, and endeavour to develop long-term relationships. Advice and recommendations on matters such as lease renewals and rent reviews is given in a clear straightforward way and our Surveyors are always available to provide further explanation and information if needed. Caxtons aims to provide clear, concise professional advice and to give clients excellent value for money. Office locations: Caxtons valuation teams work out of four offices across Kent and undertake appraisals throughout the South East and beyond. Head Office James Pilcher House 49/50 Windmill Street Gravesend Kent DA12 1BG Canterbury 1 Castle Street Canterbury Kent CT1 2QF Maidstone 26 Hollingworth Court Turkey Mill, Ashford Road Maidstone, Kent ME14 5PP Please contact: CANTERBURY Daniel Thackray BSc (Hons) MRICS Tel: Ext:226 dthackray@caxtons.com Ian Bingham BSc MRICS MCIArb Tel: ibingham@caxtons.com Tony Meire FRICS Tel: Ext: ameire@caxtons.com HEAD OFFICE Graham Mitchell FRICS MIoD gmitchell@caxtons.com Charles Oliver BSc MSc FRICS FAAV MEWI FCIArb coliver@caxtons.com Philip Treveil BA(Hons) MA MRICS ptreveil@caxtons.com Ian Cousins BSc FRICS icousins@caxtons.com MAIDSTONE Vaughan Hughes BSc MRICS Tel: vhughes@caxtons.com Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS

21 Property Valuations Caxtons dedicated valuation teams provide professional property appraisals throughout the south east of England for a wide variety of clients, including banks, institutions, pension funds, professional advisors, private individuals and property companies Valuations and property appraisals can be provided for: Funding (including bank loans) Probate Taxation and accounts Litigation Matrimonial purposes Pension funds Charities Act compliance Specialist appraisals of property from the following sectors: Industrial Retail Offices Investment Development Residential

22 All your property needs The Service Local Knowledge Last year, Caxtons valuation teams appraised nearly half a billion pounds worth of property. The Estates Gazette ranked the company in the top 50 largest surveying firms in the UK and one of the largest in the South East. Our valuations and appraisals are based on expert in-depth knowledge and experience of local markets. With commercial agency teams based in both our east and west Kent offices, we have access to the latest deals and transactions, enabling us to provide accurate up to date advice. Resources Our valuation teams use the leading development appraisal software and, in addition to our in-house resources and databases, we have access to the latest on-line property information via EGi, FOCUS and EGi Group. Office locations: Caxtons valuation teams work out of four offices across Kent and undertake appraisals throughout the South East and beyond. Head Office James Pilcher House 49/50 Windmill Street Gravesend Kent DA12 1BG Canterbury 1 Castle Street Canterbury Kent CT1 2QF Maidstone 26 Hollingworth Court Turkey Mill, Ashford Road Maidstone, Kent ME14 5PP Please contact: CANTERBURY Daniel Thackray BSc (Hons) MRICS Tel: Ext:226 dthackray@caxtons.com Ian Bingham BSc MRICS MCIArb Tel: ibingham@caxtons.com Tony Meire FRICS Tel: Ext: ameire@caxtons.com HEAD OFFICE Graham Mitchell FRICS MIoD gmitchell@caxtons.com Charles Oliver BSc MSc FRICS FAAV MEWI FCIArb coliver@caxtons.com Philip Treveil BA(Hons) MA MRICS ptreveil@caxtons.com Ian Cousins BSc FRICS icousins@caxtons.com MAIDSTONE Vaughan Hughes BSc MRICS Tel: vhughes@caxtons.com Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS

23 Block Management Market Leader Caxtons is a market leader in the complex area of residential block management; and deals with apartment blocks and residential estates across the South East. RICS and ARMA Membership provide reassurance to clients that Caxtons is a professional and regulated organisation committed to providing the right services at the right cost. A properly resourced accounts department and access to essential building surveying services are key factors, and mean Caxtons has the necessary support services in house and available at all times. Additional Services Caxtons can run residents Management Companies, taking on the role of Company Secretary, arrange buildings and other insurances and administer reserve funds. Caxtons provides a complete management service delivered by experienced and committed property people intent on giving a professional and personal service. Your property will be in safe hands.

24 All your property needs The Service Administering service charge funds and paying suppliers Collecting ground rents and service charges Preparing budgets and accounts Dealing with lease assignments Liaising with solicitors on legal matters Managing the blocks on a day to day basis Providing property and other insurance Assessing fire and other risks in the common areas Specifying and handling major repair, redecoration and other cyclical works Keeping company records up to date To find out more about Caxtons block management services, please contact: Tony Martin MIRPM Cert CIH AssocRICS Tel: amartin@caxtons.com Maurice O Connor BSc (Hons) AIRPM Tel: moconnor@caxtons.com James Pilcher House, 49/50 Windmill Street Gravesend, Kent DA12 1BG Management Charges Fees and charges are assessed on a client by client basis to match the service being provided. The agreed charges are set out in a Management Agreement, which gives clear-cut guidelines to clients, leaseholders and managing agents. Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS

25 Residential Lettings Caxtons Residential Lettings offices provide an efficient and effective service for the letting and management of properties throughout Kent, East Sussex and South East London. Our clients include property companies and private individuals; and we will always tailor our service and advice to meet specific requirements. And for exclusive properties, Caxtons has a premier lettings service. With a distinctively styled livery, Platinum Lettings from Caxtons is tailored to provide an executive service for clients with properties at the top end of the market. Please see our separate brochure for further details. Letting properties include Detached/semi-detached/terraced houses Bungalows Country cottages Flats and maisonettes Student houses and apartments Our accounts systems fully protect our clients All funds held in Client Accounts Accounting systems fully regulated by the Royal Institution of Chartered Surveyors All deposits held as per the Tenancy Deposit Scheme

26 All your property needs The Service The residential lettings team are absolutely focussed on letting properties in the shortest time possible, at the best rent possible and to the best tenant possible. Properties are marketed locally, regionally and nationally through a variety of media including internet property portals and local advertising. Prospective tenants are interviewed and accompanied to view properties; and their references are followed up with credit and county court judgement checks. Where we also provide a management service, properties will be actively dealt with to ensure all landlords' legal requirements are adhered to, and that tenants conduct the tenancy in accordance with their tenancy agreement. As well as standard residential lettings, Caxtons specialises in the student lettings market particularly in and around Canterbury. To find out more about Caxtons Residential and Student Lettings services, contact us at the following offices: East Kent: Duncan Reeves HND Telephone: ext dreeves@caxtons.com North and Mid Kent: Amelia Singer MARLA 107 Watling Street Gillingham Kent ME7 2YX Telephone: Fax: asinger@caxtons.com Caxtons Commercial Limited is an appointed representative of Morrison Edwards Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority. Regulated by RICS