Pandemic Influenza Business Continuity Planning Guidelines Created May 2006

Transcription

1 Pandemic Influenza Business Cntinuity Planning Guidelines Created May 2006 The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 1

2 Pandemic Influenza Business Cntinuity Plan Intrductin Created Intrductin This guide has been develped in rder fr Freeman t prepare t respnd in the event f an utbreak. This dcument is being brken dwn int tw sectins. The first sectin is intended t assist yu in preparing fr an adequate respnse t an influenza pandemic utbreak f a magnitude that may affect ne r several f ur peratins. The secnd sectin is meant t assist yu in preparing yur respnse in the event f an utbreak affecting ur business. The areas f respnse are: the shw needs t be relcated r; we have insufficient emplyees t effectively perate ur business. Purpse Freeman is dedicated t the prtectin f its emplyees, facilities, and resurces. Als, we are cmmitted t ensuring that ur cmpany can cntinue all aspects f its critical business prcesses during a flu pandemic and can safely resume nrmal peratins as quickly as pssible after a flu pandemic affects ur facility. We place a high pririty n develping, validating, and if necessary, implementing ur cmpany's Pandemic Flu Plan. This template is meant t assist yu in develping yur wn individual plan specific t yur branch. If after reading this, yu find that imprvements can be made, please cntact xxxxxx. We encurage all suggestins because the success f this written plan is imprtant t Freeman and ur business. Backgrund n Pandemic Influenza Infectin in Humans Althugh avian influenza A viruses usually d nt infect humans, mre than 100 cnfirmed cases f human infectin with avian influenza viruses have been reprted since Fr example, the Wrld Health Organizatin (WHO) maintains situatin updates and cumulative reprts f human cases f avian influenza A (H5N1). Mst cases f avian influenza infectin in humans are thught t have resulted frm direct cntact with infected pultry r cntaminated surfaces. Hwever, there is still a lt t learn abut hw different subtypes and strains f avian influenza virus might affect humans. Fr example, it is nt knwn hw the distinctin between lw pathgenic and highly pathgenic strains might impact the health risk t humans. (Fr mre infrmatin, see Lw Pathgenic versus Highly Pathgenic Avian Influenza Viruses n the CDC Influenza Viruses Web page). Because f cncerns abut the ptential fr mre widespread infectin in the human ppulatin, public health authrities clsely mnitr utbreaks f human illness assciated with avian influenza. T date, human infectins with avian influenza A viruses detected since 1997 have nt resulted in sustained human-t-human transmissin. Hwever, because influenza A viruses have the ptential t change and gain the ability The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 2

3 Pandemic Influenza Business Cntinuity Plan Intrductin Created t spread easily between peple, mnitring fr human infectin and persn-t-persn transmissin is imprtant. (See Infrmatin abut Influenza Pandemics fr mre infrmatin.) Pandemic Characteristics and Impact Imagine if: 10 t 30% f yur emplyees are t sick t g t wrk n any given day; Cumulatively, a quarter f yur wrkfrce culd be ut fr three t fur mnths; Other businesses yu rely n are facing the same absentee rates A pandemic will nt be like a physical disaster. A pandemic has unique characteristics when cmpared with a mre typical disaster. Fr example: Widespread impact: The impact f a pandemic wuld likely be widespread, and nt lcalized t a single area; therefre there may be little utside assistance. Our Disaster Plan assumes that sme parts f ur rganizatin will be unaffected and can take up the required capacity. Nt a physical disaster: A pandemic is nt a physical disaster. It has sme unique characteristics that require implementatin f activities t limit cntact such as restrictin f mvement, quarantine, and clsure f public gatherings. Duratin: A pandemic wuld nt be a shrt, dramatic event leading t cmmencement f a recvery phase. The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 3

4 Pandemic Influenza Business Cntinuity Plan Intrductin Created Ntice: It is likely that there will be sme advance warning frm the develpment f the pandemic verseas, but it is always pssible that any warning perid culd be shrt. Shuld pandemic influenza spread thrugh the United States, it culd be sme weeks befre the full impact n the wrkfrce was felt, althugh there culd be sme early impacts resulting frm clsure f schls r ther similar cntainment measures. Primary effect is n staffing levels: Unlike natural disasters, disruptin t business peratin in the event f a pandemic is anticipated t be mainly human-resurce riented. Sme experts have advised that business shuld plan fr up t 50% staff absences fr perids f abut tw weeks at the height f a severe pandemic wave, and lwer levels f staff absence fr a few weeks either side f the peak. Overall, a pandemic wave may last abut 8 weeks. Staff absences culd be due t many reasns: Illness/incapacity Sme emplyees may need t stay hme t care fr the ill Peple may feel safer at hme Sme peple may be fulfilling ther vluntary rles in the cmmunity Others may need t stay hme t lk after schl-aged children (if schls are clsed) Other impacts Supplies f materials needed fr nging activity culd be disrupted Availability f services frm sub-cntractrs may be impacted Demand fr services may be impacted Assumptins Pandemic preparedness planning is based n assumptins regarding the evlutin and impacts f a pandemic. The fllwing pandemic planning assumptins are frm the HHS (Health and Human Services) Pandemic Influenza Plan: Susceptibility t the pandemic influenza subtype will be universal. The clinical disease attack rate will be 30% in the verall ppulatin. Illness rates will be highest amng schl-aged children (abut 40%) and decline with age. Amng wrking adults, an average f 20% will becme ill during a cmmunity utbreak. Of thse wh becme ill with influenza, 50% will seek utpatient medical care. The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 4

5 Pandemic Influenza Business Cntinuity Plan Intrductin Created The number f hspitalizatins and deaths will depend n the virulence f the pandemic virus. Estimates differ abut 10-fld between mre and less severe scenaris. Risk grups fr severe and fatal infectins cannt be predicted with certainty. During the annual fall and winter influenza seasn, infants and the elderly, persns with chrnic illnesses and pregnant wmen are usually at higher risk f cmplicatins frm influenza infectins. In cntrast, in the 1918 pandemic, mst deaths ccurred amng yung, previusly healthy adults. The incubatin perid (the time between acquiring the infectin until becming ill), fr influenza averages is usually 1-3 days. We assume this perid wuld be the same fr a nvel strain that is transmitted between peple by respiratry secretins. Persns wh becme ill may shed virus and can transmit infectin fr ne-half t ne day befre the nset f illness. Viral shedding and the risk fr transmissin will be greatest during the first 2 days f illness. Children will shed the greatest amunt f virus and, therefre are likely t pse the greatest risk fr transmissin. On average abut 2 secndary infectins will ccur as a result f transmissin frm smene wh is ill. Sme estimates frm past pandemics have been higher, with up t abut 3 secndary infectins per primary case. In an affected cmmunity, a pandemic utbreak will last abut 6 t 8 weeks. At least tw pandemic disease waves are likely. Fllwing the pandemic, the new viral subtype is likely t cntinue circulating and t cntribute t seasnal influenza. The seasnality f a pandemic cannt be predicted with certainty. The largest waves in the U.S. during 20th century pandemics ccurred in the fall and winter. Experience frm the 1957 pandemic may be instructive in that the first U.S. cases ccurred in June but n cmmunity utbreaks ccurred until August and the first wave f illness peaked in Octber. The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 5

6 Pandemic Influenza Business Cntinuity Administrative Duties XXXXX will serve as the Plan Crdinatr, alng with an Oversight Executive Grup, are respnsible fr establishing the plan and its executin if needed. The Oversight Grup has full authrity t make necessary decisins t ensure the success f this plan, and includes the fllwing individuals: Name Phne Numbers Cpies f this written plan will be kept n the Freeman intranet site. All Branch cpies must be sent t XXXXXXX fr review and psting. PRINCIPLE CONSULTING TEAM The cre membership f this team will determine the timeframe and level f respnse. This team will cnsist f: Senir Level Management Executive Level Recvery Respnse Team An executive level recvery respnse team will be respnsible fr all crprate level decisins and will have a cmmand center established at the crprate ffice. An alternate site will be the XXXXXXXX building. The cmmand centers shuld be equipped with: Internet access Cmmunicatin equipment, i.e., phnes, Nextel, 24-hur mnitr-tv Branch Level Recvery Respnse Team A branch level recvery respnse team will be respnsible fr reprting t crprate: Mnitr and reprt lcal flu prgressin. Reprt schedule will vary depending n varius stages identified in this plan. Status/Recmmendatins fr executing varius stages f peratinal recvery plan Cmmand centers lcatin and activity. The Cmmand center shuld be The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 6

7 Pandemic Influenza Business Cntinuity equipped with: Internet access Cmmunicatin equipment, i.e., phnes, Nextel, 24-hur mnitr-tv Pandemic Phase Chart The Wrld Health Organizatin (WHO) has defined perids and phases f a pandemic t assist with planning and respnse activities. Their chart has been custmized as fllws t identify Freeman s respnse levels: PANDEMIC PHASE CHART (WHO, 2005) WHO Pandemic Definitin Phase Interpandemic Perid Phases 1 and 2 Phase 1 N new influenza virus subtypes have been detected in humans. An influenza virus subtype that has caused human infectin may be present in animals, the risk f human infectin r disease is cnsidered t be lw. Phase 2 N new influenza virus subtypes have been detected in humans. Hwever, a circulating animal influenza virus subtype pses a substantial risk f human disease. Freeman Respnse Level Develp and test plans. Business as usual. Implement weekly watch status Business as usual. Pandemic Alert Perid Phase 3, 4, and 5 Phase 3 Human infectin(s) with a new subtype, but n human-t-human spread, r at mst rare instances f spread t a clse cntact. Implement daily watch status Business as usual. Travel may be restricted. Phase 4 Small cluster(s) with limited human-t-human transmissin but spread is high lcalized, suggesting that the virus is nt well adapted t humans. Mnitr WHO, CDC & lcal health rganizatins Evaluate & update business impact plan Cmmunicate t crprate The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 7

8 Pandemic Influenza Business Cntinuity executives & executive planning cmmittee Pandemic Perid Phase 6 Phase 5 Larger cluster(s) but human-thuman spread still lcalized, suggesting that the virus is becming increasingly better adapted t humans, but may nt yet be fully transmissible (substantial pandemic risk). Phase 6 Pandemic phase: increased and sustained transmissin in general ppulatin. Meet with vendrs, suppliers, shw management, cnventin halls, etc. Mbilize branch management team and prepare them t implement strategies Plan executed Daily updates t executives Cmmunicate with stake hlders and business partners Subsided Perid Between waves Mnitr daily Sanitize and return t business as usual Pstpandemic Perid End f pandemic and return t Interpandemic Perid. Review plan fr weaknesses Business as usual PLANNING AND EXECUTION Rles and Respnsibilities - Critical Business Prcesses and Peple T achieve ur gals and bjectives befre, during, and after a flu pandemic, the fllwing Freeman Departments will have the rles and respnsibilities listed belw. The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 8

9 Pandemic Influenza Business Cntinuity PLANNING STAGE Department Planning Grup Risk Management Rle and Respnsibility Develp/update crisis management and business cntinuity plan t include pandemic flu Mnthly review f plan, targeting shw activities fr next fur mnths. Establish cntact with lcal public health fficials and health care prviders. Implement preventin and cntrl actins as updated by lcal and state fficials Plans develped t ensure: All carriers/vendrs sign ff n hw t administer each cntract: Medical Internatinal Medical Shrt Term Disability Lng Term Disability Emplyee Assistance Plan Business Travel Accident Business Travel plicy regarding the number f executives wh can travel tgether n business r pleasure Death Vacatin Plicy Salary Cntinuatin Plan Wrkers Cmpensatin Plicies Temprary Staffing Plicies Crprate Human Resurces Plicies/practices develped n the fllwing: Deciding whether r when t clse a wrkplace cnsider lack f staff, level f risk t emplyees r thers Evaluate sick leave, caregivers leave, and bereavement leave plicies Hiring temprary r replacement wrkers Expediting backgrund checks, drug & alchl test results The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 9

10 PLANNING STAGE Department Facilities FREEMAN Pandemic Influenza Business Cntinuity Rle and Respnsibility Orientatin and Training Invke g hme stay hme plicy fr staff arriving at wrk unwell Benefits and Wrkers Cmpensatin Prevent duble reprting Emergency cntact infrmatin updated, call lists reviewed (Crprately & Lcally) Prcedures t fllw up n sick emplyees Evaluating and returning emplyees t wrk EAP Emplyees and their families may require cnsiderable assistance t cpe with physical and emtinal trauma. May extend well beynd level f supprt prvided by EAP. May need t establish relatinship with crisis management vendr. Plans develped t ensure: Surfaces frequently tuched are rutinely cleaned Kitchen, break rms, bathrms, etc. Decntaminating building if needed Cleaning crews Wh will replace if regular The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 10 crew nt available? Wh will evaluate if cleaning crews are shwing flu symptms? Vendrs & Repairmen Kept frm entering building if sick Sufficient supply f emergency supplies, cleaning supplies Prper ventilatin fr fresh air supply Infrmatin Technlgy Plan fr emplyees telecmmuting when pssible Test remte access availability

11 PLANNING STAGE Department Crprate Cmmunicatins FREEMAN Pandemic Influenza Business Cntinuity Rle and Respnsibility Equipment available High-speed internet access Help desk supprt Web-site cmmunicatin updates Internal and external Identify an utside vendr t be familiar with systems and prcedures in the event all IT emplyees are ill Crprate media statements prepared News releases, newspapers, radi statins Cmmunicatins t emplyees, vendrs, cntractrs fr all stages Daily, weekly, mnthly updates Written statements frm lcal management prepared Emplyees trained t direct inquiries t crprate media relatins Custmer Service cmmunicatins Custmers Shw management Cnventin centers Cmmand Centers identified with alternate lcatin Crprate Lcal Legal Cunsel Review building cntracts Egress, ingress Cntracts fr alternate sites fr business events Wrkers Unin cntracts - Identifying sick wrkers, turning dwn due t illness Safety Prcedures t prtect Freeman assets that anticipate transient wrkfrce r unfamiliar vendrs/cntractrs Building security The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 11

12 Pandemic Influenza Business Cntinuity PLANNING STAGE Department Rle and Respnsibility Remte mnitring Wrkers wh have been tld nt t reprt t wrk, but shw up See Frms (Duble Click t Access) Emergency Call List fr Security Operatins Develp actin plan fr replacement wrkfrce, if high absenteeism ccurs Wh is mbile and available? What cst? CDL drivers Other wrkers Clean bill f health The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 12 Husing Upcming shws Wrk demand Ptential alternate shw sites Husekeeping and Hygiene Drapery MIS Equipment, i.e., frklifts, scters, etc. Supply chain backup supplies Lcal Crprate Distributin Center Finance Ensure sufficient supplies f cash available Sufficient backup staffing available if large numbers f regular emplyees are ill Emergency authrizatin levels fr staff t perfrm duties, i.e., write checks, etc. Training Develp training n Media cmmunicatins Emplyee, vendrs, unins

13 Pandemic Influenza Business Cntinuity PLANNING STAGE Department Rle and Respnsibility n prper hygiene, health precautins Refresher training n health/welfare benefits See Emplyee Cntact List. T access list, duble-click n Icn. Emplyee Cntact List Shw Schedule Planning - Branch It is the respnsibility f each general manager t make sure they understand their ttal manpwer cmmitment fr the next fur mnths and t ensure that sufficient wrkfrce is available thrugh utside surces r frm within Freeman. Freeman Fur (4) mnth Shw schedule Current date Fur mnth perid Mnth Name f shws in the next fur mnths Lcatin/ Htel Cnventin Center # f wrker s # f replacement wrkers Temprary wrkers Additinal manpwer needs Manpwer available frm ther branches/ cities The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 13

14 Pandemic Influenza Business Cntinuity TOTAL The Key Custmer/Shw 4-Mnth Call List shuld be used and updated n a mnthly basis. (Duble-click t access frm). Key Custmer Shw 4 Mnth Call List Supplier List. (Duble click t access.) Supplier List Freight and Strage List (Duble click t access.) Freight and Strage List The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 14

15 Pandemic Influenza Business Cntinuity EXECUTION STAGE This sectin is t be used in the event that the flu seasn epidemic has escalated t a level it will affect ur business. EXECUTION STAGE Department Branch Management Human Resurces Rle and Respnsibility Rle ut and mnitr plan Mnitr and fllw plan Reprt t management Facilities Fllw upgrades t cleaning prtcls in areas such as: General ffice envirnment Maintenance f air-cnditining systems Telephne handsets, drknbs and access buttns, elevatr buttns, Surfaces frequently tuched are rutinely cleaned Kitchen, break rms, bathrms, etc. Decntaminating building if needed Cleaning crews available Vendrs & Repairmen Kept frm entering building if sick Sufficient supply f emergency supplies, cleaning supplies Prper ventilatin fr fresh air supply Infrmatin Technlgy Plan fllwed Persnnel available fr supprt Web-site actively mnitred and kept up t date Outside vendr be familiar with systems and prcedures in the event all IT emplyees are ill Release prepared statements as needed Crprate Cmmunicatins Security Fllw plan fr: Building security Remte mnitring Wrkers wh have been tld nt t reprt t wrk, but shw up Operatins Fllw actin plan fr replacement wrkfrce, if high absenteeism ccurs Husekeeping and Hygiene per plan Supply chain backup supplies readily available Finance Fllw plan The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 15

16 Pandemic Influenza Business Cntinuity Risk Management Fllw and mnitr plan Cmmunicatin We must have an effective way t reach thse wrking fr ur cmpany t infrm them f the status f the pandemic flu appraching r affecting ur cmpany and their respnsibilities during the pandemic. We will activate ur Emergency call line (XXXXXXXXXX) directing emplyees with recrded messages, delivering infrmatin abut their wrk activities. This system als is an effective way t reach management, t prvide input and ntify us f any needs r changes in absenteeism rates and health status. Likewise, cmmunicating with ur cmmunity and custmers abut ur current capabilities, plans and delays will help t reduce unnecessary tensins and fears. The audiences we have and the cntent and methds we will use fr internal and external cmmunicatin are as fllws: Audience Cntent Methd Prcedure Emplyees Stay at Preliminary hme plicy Telephne ntificatin Benefits Onging Overtime cmmunicatin Custmers/Cnventi n Centers/Exhibit Huses Status f shws Health & welfare f emplyees Discussin f shw lcatin, etc. Telephne Cmmunicati n frm Branch Management Branch Management will fficially declare the dates n which ur pandemic cntainment perid begins and ends. Emplyees will be ntified f these dates by Branch Management. See External and Internal Mem Frms (Duble click t access). Internal and External Cmmunicatins Frm The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 16

17 Pandemic Influenza Business Cntinuity Training Infrmatin and training is at the heart f pandemic flu planning and cntainment. Freeman s gal is t ensure emplyee cmprehensin and understanding f hw emplyees may be expsed t pandemic flu, what their respnsibilities are, and what prtective measures they can take. Due t the cmplexity f a flu pandemic and the cntinuity and recvery prcess, training will be prvided as fllws: Tpic Audience Frmat Frequency Trainer Persnal All Wrd, Initial Safety Hygiene Pwerpint, During Medical Prviders Travel Plicy Replacement wrkfrce training All Thse traveling As needed Classrm Wrd, Pwerpint, Classrm Wrd, Pwerpint Classrm Wrd, Pwerpint Classrm pandemic Initial During pandemic Initial As Needed Initial As Needed HR Travel Safety HR Inventries, Supplies, and Services Because ur supply chains may becme disrupted in a flu pandemic, during Phase 1 & 2, we will cnsider stckpiling prducts and supplies that may be needed. If CDC s supply is running shrt, supplies shuld be stcked at yur branch r alternate leased sites in clse prximity. Supply Item Mdel Supplier Quantity The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 17

18 Pandemic Influenza Business Cntinuity T help btain supply items during a pandemic, use the Supplier List in the Appendix sectin t identify a list f primary and alternative supply services. Once a pandemic flu utbreak ccurs at a Freeman lcatin r nce supplies and services are affected by a pandemic flu utbreak, we will rely n ur business assessment and ur critical supply and service lists t identify ur supply and service needs. Once a supply r service need is identified, Branch Management will ntify Crprate Distributin Center r ther identified vendr s that it may be rdered. Shuld supplies r services becme depleted unexpectedly, emplyees are t ntify Branch Management immediately. See Supplier List and Outside Supprt Suppliers f Essential Services List. (Duble click t access list.) Supplier List Outside Supprt suppliers f Essential Vaccinatin and Antiviral (TO BE DEVELOPED) Training will be prvided t emplyees in vaccinatin safety, benefits, efficacy, methds f administratin, and availability. We encurage vaccinatin unless: Emplyees are allergic t vaccine. Hygiene and Husekeeping Preventing spread f flu (See Handut) \Hand & Hygiene Tips Because gd hygiene and husekeeping practices may lwer any ptential risk f pandemic flu infectin and prevent its spread, we encurage emplyees t take the fllwing precautins befre and during a pandemic flu utbreak: Frequent hand washing with sap and water. Wash hands fr secnds. Alchl-based hand rubs may be used as an alternative. Ensure restrms are stcked with sap and paper twels r wrking hand dryers. Remind emplyees t cver nses and muths when cughing r sneezing, and have tissues readily available. The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 18

19 Pandemic Influenza Business Cntinuity Encurage sick emplyees t stay hme until they have been withut fever fr 24 hurs Wrk clsely with lcal health departments if making decisins regarding clsures. Other gd health habits: Get plenty f sleep Be physically active Manage stress Drink plenty f fluids Eat nutritius fds Avid smking Persnal Prtective Equipment (See Handut) PPE Freeman is respnsible fr ensuring that all necessary prtective equipment, including persnal prtective equipment (PPE), used at this cmpany will be prvided withut cst t emplyees. The Safety Department, alng with supervisrs, will determine when t prvide and require the use f the fllwing prtective equipment: 1. Dispsable Glves made f lightweight nitrile r vinyl r heavy duty rubber wrk glves that can be disinfected. T prtect against dermatitis, which can ccur frm prlnged expsure f the skin t misture in glves caused by perspiratin, a thin cttn glve can be wrn inside the external glve. Glves shuld be changed if trn r therwise damaged. Remve glves prmptly after use, befre tuch nn-cntaminated items and envirnmental surfaces. 2. Prtective clthing, preferably dispsable uter garments r cveralls and an impermeable aprn r surgical gwns with lng cuffed sleeves 3. Dispsable prtective she cvers r rubber r plyurethane bts that can be cleaned and disinfected. 4. Safety gggles t prtect the mucus membranes f the eyes. 5. Dispsable particulate respiratrs such as N-95, N-99, r N-100 are the minimum level f respiratry prtectin. Wrkers must be fit-tested t the respiratr mdel they will wear and knw hw t check the face-piece t face seal. Freeman will chse prtective equipment based n existing expsure levels t pandemic flu. All prtective equipment will be cleaned, laundered, and dispsed f by Freeman at n The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 19

20 Pandemic Influenza Business Cntinuity cst t emplyees. Safety will determine what prcedures and intervals will be necessary fr cleaning, disinfecting, inspecting, dispsing f, and repairing prtective equipment. Other Prvide health care cntaining basic first aid and medical supplies. The kit shuld include a thermmeter and alchl based rubs fr hand hygiene. Wash hands frequently with sap and water r use and alchl-based hand rubs if hands are nt visibly siled. Persnnel shuld wear dispsable glves fr direct cntact with bld r any fluids f any persn. Nte that glves are nt intended t replace prper hand hygiene. Immediately after activities invlving cntact with bdy fluids, clthes shuld be carefully remved and discarded and hands shuld be cleaned. Scial Distancing (Phases 3 and abve) Scial distancing is taking measures t keep emplyees away frm ther peple, including ther emplyees, custmers and the public, in rder t prevent expsure. Management will be respnsible fr determining which ne r mre f these scial distancing measures must be taken, which can als include: Returning t wrk Traveling Classificatin f travel Shuld travel becme necessary, the travel department will review fur (4) criteria in determining the need and the risk assciated with travel int an infected regin/area. The fllwing categries evaluate the necessity f cmpany travel: 1. Discretinary travel 2. Scheduled travel 3. Critical travel 4. Emergency travel Travel and Off-Site Wrker Restrictins If a flu pandemic reaches Phase 3 and the gvernment has nt impsed strict rules gverning the mvement f peple, the fllwing mdificatins will be made t ur travel plicy. Any emplyee traveling n cmpany business must ntify HR and their direct reprt as t their current health status. Crprate travel will track travel plans and ff-site lcatins, update the table f destinatins/lcatins as necessary and mnitr travel advisries fr all destinatins/lcatins listed in the table. If a travel advisry is listed fr any destinatin r lcatin listed, revised apprval prcess and resurce-specific The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 20

21 Pandemic Influenza Business Cntinuity guidelines, including PPE may need t be updated. Emplyees traveling will be given a travel kit cnsisting f PPE equipment. We will als prvide a list f dctrs whm will be n call t prvide individual assistance. In the event that individuals becme ill while traveling and hspitals becme verwhelmed with patients we will establish an infirmary lcatin where medical attentin can be given t thse individuals affected by the flu. Destinatin/Lcatin Jb # Shw Name Name Department Jb Title Return Date Health Status Things t include in the travel kits when the alert reaches Phase 3: Assemble a travel health kit cntaining basic first aid and medical supplies. Be sure t include a thermmeter and alchl-based hand rub fr hand hygiene. Freeman will prvide travel infrmatin t individuals traveling with yu abut influenza. Infrmatin abut influenza is prvided n CDC s influenza website: ( If traveling internatinally, be sure yu are up t date with all yur shts, and see yur health care prvider at least 4-6 weeks befre travel t get any additinal shts r infrmatin yu may need. Freeman will identify health-care resurces in advance f yur trip. The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 21

22 Pandemic Influenza Business Cntinuity If yu becme ill with fever r respiratry symptms during yur trip r fr 10 days after yur trip, ntify HR and immediately cnsult a health-care prvider. Emplyees will fall bradly int ne f three categries: Thse with future travel cmmitments whse travel may be delayed/cancelled Thse already in infected areas wh require urgent advice/assistance r repatriatin; and Thse recently returned frm infected areas requiring quarantine facilities One f ur key challenges will be finding the right balance between prtecting displaced emplyees and aviding the perceptin f abandning the interests f lcal emplyees. T this end we will be establishing a wellness cmmittee that will check in n emplyees. This cmmittee will be headed up by HR and supprted by safety. It will be the respnsibility f management t check n their emplyees n a regular basis. Medical Surveillance All emplyees must abide by the fllwing prcedure during the pandemic cntainment stage: N emplyee will be allwed back t the premises until at least five days have passed withut any symptms and a written dcument is btained frm the medical care physician that the emplyee is medically fit t return t wrk. Human Resurces/Management will update the abve prcedure as necessary. Stress Management Fear, stress, frustratin, anxiety, and lss are t be expected during a pandemic flu utbreak. Rumrs and misinfrmatin may abund. This may cause increased absenteeism, distress, and lwered prductivity. Fr these reasns, management shuld try t ensure the fllwing measures are taken in hpes that stress will be reduced and/r eliminated: Cmmunicatin is cntinued n a rutine basis t include status f ffice, cwrkers, upcming shws, etc. EAP is available t talk t cncerned emplyees Management is available t listen t cncerns Benefit assistance Tabletp Exercise/Plan Evaluatin By having ur plan thrughly evaluated and, as necessary, revised, we ensure its effectiveness and prevent r eliminate any prblems. It is imprtant t nte that the pandemic flu is predicted t ccur in waves ver as much as a tw-year perid. Each wave ffers a mre deadly virus than the first. Therefre, we The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 22

23 Pandemic Influenza Business Cntinuity cannt affrd t drp ur guard nce the first wave passes. Our emplyees t must remain vigilant. After each wave, management and the planning cmmittee will evaluate ur plan's effectiveness and revise it as necessary. The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 23

24 Pandemic Influenza Business Cntinuity APPENDIX We have attached t this Pandemic Flu Plan, the fllwing dcuments and web-sites fr reference: Pandemic Flu Fact Sheet Planning Checklist Family Preparatins T Cnsider Fr up-t-date infrmatin n avian influenza, please see: Fr up-t-date infrmatin n flu in general, please see: Fr mre infrmatin n pandemics, please see: The material cntained herein is prvided fr infrmatinal purpses nly. It des nt cnstitute any 24