RECORDING & LOGGING CAPABILITIES of 112 PSAP s in TURKEY
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1 RECORDING & LOGGING CAPABILITIES of 112 PSAP s in TURKEY Talip Küçükkılıç, M.Sc. Senior Expert Engineer, aselsan tkucukkilic@aselsan.com.tr
2 ASELSAN Brief Information OUTLINE ASELSAN - Solutions and Products for Public Safety TURKISH 112 PSAP Main HW&SW Components Call Related HW&SW Components Call Actors CALL RELATED DATA in the PSAP OPERATOR s ACCESS METHOD of Call Logs (Historical Search) Call Records (Historical Search & Listen/Read) Call Related Operator Actions (Reporting) INFORMATION SHARING with LEGAL AUTORITIES 2
3 ASELSAN Brief Information Leading Defense Industries Company of Turkey Main Products Families: Military Communication Systems Radar Systems Electronic Warfare Systems Electro Optic Systems Navigation & Avionic Systems Weapon Systems C4ISR Systems Naval Systems Homeland Security Systems Traffic and Toll Collection Systems Total Employee : 4219 R&D Engineers : 2242 Exportation : 39 Countries 3
4 ASELSAN SOLUTIONS AND PRODUCTS FOR PUBLIC SAFETY RADIO COMMUNICATION NEEDS Apco25 Conventional (Digital, Cellular, Wide Area, Radio Communication System) Switching Equipment (HW&SW) Base Station Transceivers (HW&SW) Terminals (Handheld, Mobile, Fixed Station) System Management & Diagnostics SW Voice Recorder SW Operator SW s (AVL, Dispatcher Console) Apco25 Trunked (Digital, Cellular, Wide Area, Radio Communication System) Switching Equipment (HW&SW) Base Station Transceivers (HW&SW) Terminals (Handheld, Mobile, Fixed Station) System Management & Diagnostics SW Voice Recorder SW Operator SW s (AVL, Dispatcher Console) DMR Conventional (Digital, Cellular, Wide Area, Radio Communication System) Switching Equipment (HW&SW) Base Station Transceivers (HW&SW) Terminals (Handheld, Mobile, Fixed Station) System Management & Diagnostics SW Voice Recorder SW Operator SW s (AVL, Dispatcher Console) 4
5 ASELSAN SOLUTIONS AND PRODUCTS FOR PUBLIC SAFETY (Con t) Emergency Call Centers (PSAPs) Call (Voice&SMS&Alarm) Switching Equipments (SIP&VoIP based) Operator Applications Call Taker SW Dispatcher (Professional Agency Operator) SW Supervisor SW AVL&GIS SW System Management Applications System Management & Diagnostics SW Statistics & Reporting SW 5
6 TURKISH 112 PSAP - Main HW&SW Components 6
7 TURKISH 112 PSAP - Call Related HW&SW Components System Management Session & User Management System & User Administration Sw. Supervisor Sw. SIP & VoIP Based Call Switch Call Recorder Call Taker Sw. Dispatcher Sw. Client Communication DATABASE 7
8 TURKISH 112 PSAP - Call Actors System Management Session & User Management System & User Administration Sw. Supervisor Sw. SIP & VoIP Based Call Switch Call Recorder Call Taker Sw. Dispatcher Sw. Client Communication DATABASE Mobile Resources & Agency Terminals 8
9 CALL RELATED DATA in the PSAP Record ID Event ID Caller Number System Code (Operator / Incoming Emergency Call / IP Telephone) Name of the PSTN or Mobile Operator SIM Card (Null, A, N/A) Operator s; Name / Code / Sw Type Called Number System Code (Operator / Incoming Emergency Call / IP Telephone) Operator s; Name / Code / Sw Type Answering Number System Code (Operator / Incoming Emergency Call / IP Telephone) Operator s; Name / Code / Sw Type Timings Start date End date Total time of conversation Terminating Number System Code (Operator / Incoming Emergency Call / IP Telephone) ISDN Disconnect Cause Disconnect Reason (Transfer / Normal) Operator s; Name / Code / Sw Type REPORTS for Operators REPORTS for Supervisors REPORTS for Administrator STATISTICS for Supervisors STATISTICS for Administrator 9
10 OPERATOR s ACCESS METHOD of - Call Logs (Historical Search) System Management Session & User Management System & User Administration Sw. Supervisor Sw. SIP & VoIP Based Call Switch Call Recorder Call Taker Sw. Dispatcher Sw. Client Communication DATABASE Mobile Resources & Agency Terminals 10
11 OPERATOR s ACCESS METHOD of - Call Related Operator Actions (Reporting) System Management Session & User Management System & User Administration Sw. Supervisor Sw. SIP & VoIP Based Call Switch Call Recorder Call Taker Sw. Dispatcher Sw. Client Communication DATABASE Mobile Resources & Agency Terminals 11
12 OPERATOR s ACCESS METHOD of - Call Records (Historical Search & Listen/Read) System Management Session & User Management System & User Administration Sw. Supervisor Sw. SIP & VoIP Based Call Switch Call Recorder Call Taker Sw. Dispatcher Sw. Client Communication DATABASE Mobile Resources & Agency Terminals 12
13 INFORMATION SHARING with LEGAL AUTORITIES System Management Session & User Management System & User Administration Sw. Supervisor Sw. SIP & VoIP Based Call Switch Call Recorder Call Taker Sw. Dispatcher Sw. Client Communication DATABASE Mobile Resources & Agency Terminals 13
14
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