Welcome to the online school uniform service for Roedean School provided by Schoolblazer

Transcription

1 Welcome to the online school uniform service for Roedean School provided by Schoolblazer Schoolblazer.com was founded by parents for parents to take the chore out of shopping for school uniform. Our secure online ordering service allows you to shop for uniform and sportswear at your convenience, and we even offer to sew all of the nametags into the garments for free so throw out the sewing box and enjoy the summer! We are committed to making your preparations for the new term as easy and pain-free as possible. If you have any questions or require help please do not hesitate to contact our Helpline on or Schoolblazer at Benefits to You 24 hour/365 days availability of all school uniform Our system offers a step by step process to help you get the right size Free, simple returns Free nametag application using sewn on printed nametags Delivery to your home or place of work within 5 working days of order (maximum) Secure credit card facilities Simple, easy to navigate website Telephone helpline available Mon-Fri 9am-8pm, Sat 9am 5.30pm Frequently Asked Questions Q. What about sizing? A. You input your child s sizes and our system will indicate the suggested size on the shopping pages. However, this is a suggestion only, based on the sizes you have inputted. If you require room for growth, or your child is not a standard size, you can use the drop down menu to select an alternative. Trying on samples are available at the school for your convenience. Q. And if it doesn t fit? A. Send it back to us, using our prepaid returns service via the Royal Mail. Q. You charge for the cost of tags? A. We charge you for the cost of the nametags, but apply them for free. Q. I need an item that is showing on the website as out of stock what shall I do? A. As an online retailer we typically hold much higher levels of stock than the high street, but in the event, place your order and we will obtain it for you as soon as possible.

2 How to Shop

3 Intelligent Sizing The Schoolblazer Website has developed a unique "Intelligent Sizing" programme to try to ensure that you receive the right garments every time. We know that wrongly sized garments are a pain; they waste your valuable time, add stress, and cost us money (we have to remove the name tags, reprocess the garment, refund the postage and pay for a new parcel). So we are as committed as you to getting it right first time, every time! We've developed a unique Intelligent Sizing system to fix this problem and have recently upgraded it substantially to make it much, much better. It relies on accurate measurements being entered for each child; that's why we insist on your child's dimensions being completed before we allow you to shop with us. Behind the scenes we have built a huge database containing the dimensions of every product we sell, combined with the results of hundreds of fitting trials, and the analysis of thousands of returns. We compare this data to the particular measurements you have inputted to pick the best fit garment for your child. Most products (ie blazers) are sold using just one measurement (in this case chest). However, if your child is very tall and thin, the "correct" chest size will be too short on the body and arms. So we use multiple dimensions to ensure we get the correct fit. We look to find which size garment is big enough to cover everything. So, for example, if your child has very long arms, we'll go up a chest size or so to ensure that the sleeves are long enough. We then show this garment as our "recommended size". But we don't stop there; we also show how the same garment will fit in a year's time, allowing you to assess whether our choice will give sufficient growing room. We give the same information for the next size up or down, or you can select a size, and we'll show you how that will fit. We have converted this information into simple "fit" statements as our customer research told us that this was more meaningful than garment dimensions. We also try to offer some growing room in our fitting suggestions, as we know that garments need to last at least a full year. You are still free to order whichever size you like, but we would strongly advise you to trust our recommendations, and either select our recommended size, or if you feel you need even more growing room, the next size up. When you order a product we log whether you followed our recommendations and use this data, alongside our returns information to refine our database so every year our sizing predictions will get more and more accurate. FAQ's No recommendations are appearing for my child? Please check your measurements. 99% of our garments use intelligent sizing (the exceptions are one-size items, and hats). If your child falls outside of our range, then we will produce descriptions, but no recommendations. What do you do with my child's data? We do not share it with anybody else, and just look at aggregates. So we will look at all of the children shopping with us with the same dimension as your child, and analyse our returns data to see what we got right and wrong. But we won't identify your child in our data, and won't send this data anywhere else. I have used the sizing recommendations in the past and they were wrong. Why should I trust you now? We have recently improved our sizing system and have spent tens of thousands of pounds and thousands of working hours refining the programme and collecting the data to make it as accurate as possible. It has been thoroughly tested and we are confident that it works. Please give it another try!

4 How does skirt length work? Different schools have different regulations on skirt length. We agree with each school what those regulations are, and then use our Intelligent Sizing system to recommend the correct length of skirt for your child, based on your inputted waist to knee dimensions. Note The Intelligent Sizing system, including our statements, the child measurement system and our suggested size boxes are all copyright to Schoolblazer. How To Measure Our Intelligent Size system relies 100% on accurate measurements. For more information on Intelligent Sizing click here Remember, our sizing recommendations will be only as accurate as your measurements. Before you get started: Please refer to the "how to measure" guides with each dimension. Remember, our sizing recommendations will be only as accurate as your measurements. But a couple of general points: 1. Children are quite squashy! If you pull the tape-measure tight the dimensions will get smaller, but when the garment arrives it will be too tight! The tape measure should feel a little loose, and it should be possible to slip 2 fingers under the tape easily. 2. Our garments leave room for movement - they are sized "to fit" not "as the garment". The actual amount varies by garment, and fashion. Likewise our recommendations will err on the larger size. We expect every garment to be wearable for a full year. 3. Please be aware of the units you are measuring in. We have lots of examples each year of customers mixing up inches and cm. 4. Please take the time to re-measure, particularly before you do the big "back to school" shop Height Measure in bare feet from the floor to the top of the head. Most people find it easier to stand the child against a wall and mark straight across from the head. Then measure from the floor to the mark. Chest Measure the chest at the fullest part, placing the tape close up under the arms. Please ensure that the tape is not pulled too tight. When measuring girls, please remember to go around the bust. Waist Measure the natural waist-line just above the hip bone, where you'd expect a standard garment's waist-band to sit. Please ensure that the tape is not pulled too tight. On some "hour-glass shaped" girls the narrowest point is just below the rib-cage. Please do not measure here! Our skirts are sized to fit the width of the waist where they are worn. If you measure the very narrowest part, the skirt will be too short, and much too tight! Hip Measure the hip at the widest point, remembering not to pull the tape too tight.

5 Waist to Knee (Girls only) Please measure from just above the hip bone (where you'd expect to wear a skirt with a waistband) to the centre of the knee-cap. Again, some girls have their narrowest waists just below the rib-cage. Please do not measure from here! We use this measurement to calculate a best skirt length for your child based on the school's regulations, but the length shown on the skirt is the actual length of the garment. Inside Leg Measure from the crotch to where the trouser is normally worn on the shoe. Collar Measure round the neck where the collar sits. Again, please do not pull the tape too tight! Our growth estimations You will note that we try to predict how our suggested garments will fit in a year's time. We use standard children's growth curves to do this, like the ones in a "Personal Child Health Record" book. However we do know that all children are different, and growth spurts happen at different times. If your child has just had finished an early growth spurt, you may wish to ignore our estimates of rapid growth next year. If they are just entering one, you may wish to take this into account. Most of our "chest" sized garments use a length prediction. We estimate this, and arm length, from the height. If your child has very long arms and legs, you may wish to factor this in when our predictions are suggesting that the best fit size will be "slightly short on the length". Shoe Size Shoe Size: The normal UK shoe size (EU equivalent sizes are shown).