Online Course Directory Contains over 200 online courses

Transcription

1 19th issue Online Course Directory Contains over 200 online courses over 1.2 million online learners

2 Contents About Virtual College Introduction About Virtual College 1 Some of the benefits of e-learning 2 Some of the benefits of working with us 3 E nable the complete Learning Management System 4 The learner journey 5 Business & Enterprise Division Business 6 Food 22 Housing 26 Construction 38 With a team of over 100 people, the company was placed in the top 50 of Yorkshire s 2012 Insider Growth 100 for companies who have achieved consistent growth over the last five years. You may be able to share in this success by becoming a Reseller, Affiliate or developing a course with us. The company is an Investor in People, a Microsoft Partner, a CPD Member and has even successfully completed an Ofsted inspection. The establishment of dedicated teams to sector-specific e-academies has ensured specialism and great customer service in the areas of Apprenticeships, Healthcare, Lean Healthcare, Housing, Manufacturing Productivity, Telesolutions, Trades and Safeguarding Adults and Children. Via the Safeguarding Children e-academy we are pleased to have donated over 180,000 to children s charities. Virtual College is the UK s leading e-learning provider with over 1.2 million online learners across both public and private sectors, establishing itself as a major force in e-adoption for over 18 years. Health & Social Care Division Healthcare 46 Telesolutions 58 Lean Healthcare 60 Safeguarding 68 Education Division Apprenticeships 92 Index 102 The CPD Certification Services The majority of Virtual College courses have been independently certified as conforming to universally accepted CPD (Continuing Personal or Professional Development) guidelines. The CPD Certification Service is the independent body operating across all market sectors and in support of all professional institutions, bodies and societies. Its certified CPD quality mark is a recognised symbol of quality-assured training. Look out for the CPD logo on qualifying courses. 1 Online Course Directory

3 Some of the benefits of e-learning Reduces the cost of delivering training Secure access 24 hours a day, 7 days a week Learning can be done at a pace, place and time to suit the learner Ability to control pace of learning progress at the learner s own speed Tracking allows learners to take a break and revisit learning at the point they left off Improves engagement and retention of learners Ensures that content is fully understood through online assessments Cost-effective no room hire or travel expenses Learners are in control of their own learning which increases motivation A consistent message is given to all learners Organisational engagement can be achieved by customisation Certificate of achievement with every course. Discounts are available for multiple purchases. Please contact us for details on or [email protected]. Some of the benefits of working with us Become a Reseller You can generate instant, additional income for yourself by becoming a reseller: Minimal input required by you to get started Your branding throughout the learner journey - Learners buy from your branded website - Learners log in via your branded login page - Your branded thank you s To take advantage of over 18 years of industry-leading online experience, get in touch with us. Become an Affiliate You can generate instant, additional income for yourself by becoming an affiliate. If you can sell our courses via a link from your website you will earn for every sale. To help we can create your banner adverts including customising the size for you. For more information, get in touch with us. Develop a course with us As the UK s leading online content developers we can produce cost-effective, exciting and engaging learning resources by providing a complete content design and development service, which is structured to suit our customers needs. We are constantly developing our course portfolio and have established a track record of partnership development to address specific sector needs. Got an idea? Get in touch with us. t: e: [email protected] 2 Online Course Directory 3 Online Course Directory

4 E nable The complete Learning Management System The learner journey E nable is a great tool for those organisations who want to fully embrace e-learning to enhance their existing training activities. It provides a simple route to creating your own e-learning solutions for induction, staff development, mandatory training, Continuing Professional Development, diplomas and apprenticeships, etc. In addition to allowing you to develop your own e-learning courses and e-assessments it has an expanding range of features to support personal development and reviews, e-portfolios, appraisal and evaluation systems, training needs analysis, training events, course evaluations, CPD tracking and course management, and reporting of both online and offline course delivery. Whether you purchased a course online or were allocated a course by a manager, the process is then the same once you have received your username and password for access to E nable, our Learning Management System (LMS). If you purchased a course online, you will receive an automatic with your unique username and password; if you were allocated a course by your manager, they will have forwarded you your login details. Step 1: Log on to your personalised learning record training is delivered via the internet; follow the link identified in your instructions and enter your unique username and password when prompted. Staff Induction Training Product & Equipment Training Mandatory Training e.g. H&S E nable the complete LMS solution Company Policy & Procedure Training Objective Setting, PDR & Appraisals Step 2: Access learning material simply click on the training button to launch your course. The content is broken down into several sections, which can be paused and resumed at the place you left off; you decide the pace of your learning, the average time to complete a course being 2 to 3 hours. When all lessons have been completed, our system will automatically record that you have successfully completed the course. You can revisit the training material at any time, even after you have completed the course. Step 3: Undertake e-assessment having completed the learning you will be presented with a series of multiple-choice questions pulled at random from a databank of questions to check your understanding of the learning content. You will be able to retake the assessment a further two times if you do not pass first time. Blended Training Solutions Training Needs Analysis e-portfolios Step 4: Complete the course evaluation feedback is very important to us, as it enables us to continually improve our courses. The evaluation will only take a few minutes of your time thank you. With over one million registered users, E nable is one of the UK s leading Learning Management Systems, being used across businesses, schools, colleges, councils and training providers. Step 5: Your certificate you will then receive a pass certificate of successful achievement (dependent on the course undertaken, certificate could be learner printed, organisation printed, or by post from Virtual College). Contact us for a brochure on E nable. 4 Online Course Directory 5 Online Course Directory

5 Business & Enterprise Division Business e-learning courses The People Manager s Toolkit Suite of Courses Understanding the Role of the Manager Introduction Developed in partnership with human resources specialists In Good Company, this suite of 20 courses within pages 7-13 is aimed at helping those who manage others to achieve their full potential in carrying out their supervisory role. We firmly believe that this comprehensive management training toolkit will benefit not only the individual manager, but also the team within which they work and consequently their wider organisation. A manager is responsible for controlling or administering all or part of a company or similar organisation. It is vital that managers understand their role within an organisation; they are required to motivate staff, keep order and set standards. They coordinate people, money, projects, and are often the conduit between workers and senior management. This module has been developed to provide learners with an increased understanding of the key competencies required for the role of a manager. On completion, learners will appreciate the difference between management and leadership and recognise the different stages of team development. The suite covers a wide range of areas including: How to Manage Recruitment and Selection, How to Manage Redundancy, How to Delegate Effectively, How to Manage Coaching, How to Manage Sickness and Absence. Total flexibility is offered as courses are available individually at 30 each or as a discounted package of courses The People Manager s Toolkit as follows: Essentials Level: any 6 courses* for 99 + VAT Advanced Level: any 12 courses* for VAT Best Practice Level: any 18 courses* for VAT *Selection must include Understanding the Role of the Manager Each course has been CPD (Continuing Professional Development) accredited, and on completion of each of the 3 levels above, the learner will receive a City & Guilds Accredited Certificate. How to Delegate Effectively Delegation is one of the most important management skills, yet few managers are really good at it, or take advantage of the benefits that effective delegation can bring. Managers who are able to delegate effectively are key to the success of an organisation. Effective delegation saves time, develops and motivates staff and ensures people are making the best use of their skills. This module has been developed to provide learners with an increased understanding of the importance of effective delegation and outlines the key steps to take in order to ensure that they delegate effectively. Individual courses can be used to fill in the gaps in a manager s existing knowledge or the learner can complete 18 of the 20 courses available to become a City & Guilds Accredited Best Practice People Manager. How to Develop a Culture of Openness and Trust An organisation s culture can explain much about how an organisation functions, both internally and in relation to its external environment. Although there is no one best culture to which to aspire, openness and trust should be the foundations of any healthy culture. This module has been developed to provide learners with an increased understanding of what the term Organisational Culture means and the benefits of adopting a culture of openness and trust. On completion, learners will also understand the ways in which managers can influence culture. 6 Online Course Directory 7 Online Course Directory

6 Business & Enterprise Division Business e-learning courses How to Develop an Effective Induction How to Manage Conflict The purpose of an induction is to ensure that all staff gain the confidence, skills and knowledge they need to begin performing effectively in the shortest time possible. If workers induction training is unsatisfactory, this can lead to a host of problems, for example, accidents, low job satisfaction, costly mistakes, unsatisfactory performance, high demands on managers. As a result, this module has been developed to provide learners with the knowledge and skills required to manage an effective induction. On completion, learners will understand the different stages of an induction, and be able to design an induction checklist. Conflict in the workplace is inevitable due to individuals having different needs, ideas, beliefs and values. If managed constructively, conflict can have a positive outcome, leading to better decision-making. Conflict can stimulate critical thinking and fuel creativity and innovation. As a result, this course has been developed to provide learners with the knowledge and skills required to increase constructive responses to conflict, defuse tensions and find productive solutions to difficult problems. On completion, learners will have an increased awareness of the causes of conflict at work, its effects and how it can be managed and prepared. How to Manage Capability How to Manage Discipline and Grievance Having the skill-set and competence to manage poor employee performance is an essential capability of any manager who wants to maximise individual and team performance. This module provides learners with the knowledge and skills required to tackle performance problems effectively, as well as prepare and conduct a formal capability meeting. Grievances are concerns, problems or complaints that employees raise with their employers. Employers use disciplinary procedures to tell employees that their performance or conduct isn t up to the expected standard and to encourage improvement. Clear rules and standards help managers to act fairly and consistently in both discipline and grievance cases. Breaking rules is what leads into discipline and grievance procedures and it is important that managers conduct these procedures fairly, professionally and in accordance with guidelines. How to Manage Coaching How to Manage Discipline and Grievance Coaching plays a key part in any successful organisation. It helps motivate staff, accelerate change and improve productivity. Coaching is a form of development, where a coach supports another person in self-development and improved performance. This course has been developed to provide learners with an increased understanding of the key coaching principles and the different coaching models available. On completion, learners will have an increased awareness of a variety of coaching techniques and also understand the added value that coaching can bring to an organisation and its employees. Meetings are vital for management and communication. They enable people to plan activities, exchange information and make decisions together. Knowing how to hold efficient and effective meetings is a key aspect of ensuring successful projects or activities. As a result, this course has been developed to provide learners with the knowledge and skills required to manage an effective meeting. On completion learners will understand why meetings are important and know how to ensure that the key outcomes of an effective meeting are achieved. 8 Online Course Directory 9 Online Course Directory

7 Business & Enterprise Division Business e-learning courses How to Manage Equality and Diversity How to Manage Recruitment and Selection We live in an increasingly diverse society and need to be able to respond appropriately and sensitively to this diversity. Successful implementation of equality and diversity in all aspects of work ensures that people are valued, motivated and treated fairly. This module has been developed to provide learners with an increased understanding of how to manage equality and diversity. Effective recruitment and selection is an important part of a manager s role and to the success of an organisation. This module provides learners with an increased understanding of the recruitment and selection process; it outlines the six stages of effective recruitment and provides learners with information on how to make recruitment and selection processes work for them. On completion, learners will be able to describe a variety of selection methods, including their advantages and disadvantages and also understand the impact of legislation on recruitment and selection. How to Manage Learning and Development How to Manage Redundancy Investment in learning and development can, amongst other things, improve quality, customer service, effective management, accident rate and turnover of staff, and this in turn will lead to enhanced profits. As a result, this module has been designed to provide learners with the knowledge and skills required to manage learning and development. On completion, learners will understand the importance of learning and development and be able to create personal development plans. A redundancy situation generally occurs when a decision is made that an employee s job no longer exists. There may be a number of reasons, for example, recession, company restructure, operations relocated or efficiency cuts. Knowing how to manage redundancy is an essential part of a manager s role and if not managed correctly, redundancy can have a far reaching impact within an organisation. Redundancies can be costly, time consuming and have a negative effect on staff morale. This module provides learners with an increased understanding of how to manage redundancy, including the legal framework and the process to follow for a fair redundancy. How to Manage Performance Reviews How to Manage Retirement Performance reviews are an important part of running an effective business and have a number of benefits, for example; they establish individual training needs, enable individuals to develop, motivate and engage employees and empower relationships between managers and employees. This module has been developed to provide learners with an understanding of why performance reviews are important and how to manage an effective performance review meeting. On completion, learners will be able to deliver effective performance feedback and set clear and effective development goals. The Default Retirement Age (DRA) which allowed an employer to compulsorily retire an employee was withdrawn for a range of reasons, including allowing freedom of choice, equality of opportunity, enabling older people to reap the benefits of longer working and economic advantage. The law on retirement prohibits an employer from compulsorily retiring an employee unless it can be objectively justified. Moreover, an older workforce has a positive and valuable contribution to make within any organisation but without a set retirement age, managers need to have the necessary skills and training to handle retirement procedure. 10 Online Course Directory 11 Online Course Directory

8 Business & Enterprise Division Business e-learning courses How to Manage Sickness and Absence How to Manage Working Parents If not managed correctly, sickness and absence can have an extremely negative impact on an organisation and its employees. The loss of skills and experience of individuals through sickness is not only expensive but it can also put additional pressure on colleagues, affect morale and have a detrimental effect on the service provided. This module provides learners with an increased understanding of the process for managing absence effectively and the value of recording and monitoring absence correctly. On completion, learners will be able to identify ways to calculate the effect of absence and a have an increased awareness of the range of options for facilitating employees return to work. Working parents comprise a significant proportion of the workforce and there are a number of benefits of catering for their needs of working parents This module has been developed to provide learners with an increased understanding of the law and how it can be applied to meet the needs of working parents. On completion, learners will have the knowledge and skills required to manage requests for paternity leave, parental leave and flexible working and be able to identify which types of leave are appropriate for different situations. How to Manage Through Change How to Recognise and Reward Your Team Managing through change is extremely important, as if it is not managed correctly, change can often lead to uncertainty and turbulence in the workplace. It can distract people from their goals and objectives and performance suffers. This module has been developed to provide learners with an increased understanding of why managing change is important, the different reactions to change, and how to implement change effectively. The amount of money spent on pay and employee benefits can often account for the largest part of organisational expenditure, therefore it is important to manage it correctly. Individuals are attracted, retained and engaged by a whole range of financial and non-financial rewards and these can change over time depending on their personal circumstances. Effective managers should find out what will achieve this for their team. This module provides learners with an increased understanding of the difference between strategic and total rewards, as well as the importance of reward and recognition for employee motivation. How to Manage Volunteers Volunteers may have different reasons and motivations when choosing to volunteer their time. It is crucial that managers understand the difference between volunteer status and employee status. The module provides learners with an increased understanding of the policies and procedures which need to be in place when recruiting, managing and supporting volunteers. On completion, learners will have an increased awareness of the difference between a volunteer and an employee and have a knowledge of the fundamentals of volunteers and the law. Total flexibility is offered: purchase the courses on pages 7-13 individually or as discounted packages below The People Manager s Toolkit as follows: Essentials Level: any 6 courses* for 99 + VAT Advanced Level: any 12 courses* for VAT Best Practice Level: any 18 courses* for VAT *Selection must include Understanding the Role of the Manager Each of the 3 levels above is City & Guilds Accredited. 12 Online Course Directory 13 Online Course Directory

9 Business & Enterprise Division Business e-learning courses The Bribery Act 2010 Confidentiality in the Workplace The UK Bribery Act 2010 came into force on 1st July 2011, making it a legal requirement for all businesses that operate within the UK to ensure adequate protection and training is in place against bribery and corruption in the workplace. Our Bribery Act e-learning course has been developed from the ground up with experts, to help you understand the corporate offence of failing to prevent bribery, how to put procedures into place with staff relating to the new legislation, and by making use of online training, job disruption is minimised as the course can be completed around your staff s current workflow. Confidentiality of information is enforced on the need to know principle, which forms the cornerstone of information security in today s corporate world. The confidentiality bubble restricts information flows, with both positive and negative consequences. After completing this course, learners should be able to: understand what confidentiality is and why it is important; understand the four key requirements of the confidentiality model; understand their role in creating a confidential service. Carbon Literacy POA Conflict Resolution in the Workplace Developed in conjunction with Manchester Carbon Literacy and Manchester Council this e-learning course forms part 1 of a certified carbon literacy training programme. The course provides an overview of what carbon literacy is and examples and case studies of carbon literacy in action. Learner will gain an understanding of climate change basics, recognise how climate change can affect us all, and know what we can all do about climate change and the actions we can all take to reduce our carbon footprint. This course has been developed in line with the National Syllabus for conflict resolution and deals with communication skills, personal safety and what if situations. With over 316 attacks on staff every day you need to be prepared if such a situation should arise. This course covers such areas as identifying the common causes of conflict; the three elements of communication; warnings and danger signs; impact factors; the use of distance when dealing with conflict; the use of reasonable force. The course is underpinned by the use of scenarios from the workplace. CAST Compressed Air System Technology VAT ( VAT for BCAS Members) Compressed air is an essential source of power for business and industry and its generation accounts for at least 10% of industrial electricity. This 10 module course has been written by experts in the industry and is accredited by the British Compressed Air Society (BCAS), the UK trade association for suppliers and users of compressed air products and services. Successful candidates are awarded a BCAS certificate. The certificate in CAST provides a comprehensive introduction to the main principles of compressed air systems. Members of BCAS receive a substantial discount. Customer Care Virtually everyone has had experiences of poor customer care, be it from unhelpful staff, undelivered promises, or something as simple as absence of an apology when experiencing a delay. Obviously there are examples of outstanding customer care, but unfortunately these can seem to be the exception rather than the rule. What frustrates customers is that many of these grievances could be easily avoided with thought, planning and training. This course is designed to show learners how they and their colleagues can make customers feel that their business is genuinely interested in them. 14 Online Course Directory 15 Online Course Directory

10 Business & Enterprise Division Business e-learning courses Data Protection in the Workplace Equality and Diversity in the Workplace The Data Protection Act 1998 came into force in March It sets rules for processing personal information and sensitive information and applies to paper records and those held electronically. The aim of this course is to provide an overview of the benefits and legal requirements in adopting data protection principles in the workplace. On completion of this course, learners will be able to: explain the eight principles of the Data Protection Act; describe what these principles mean to their role; explain what subject access requests are and how they should be dealt with. Ask the question what is equality and diversity and you will get a variety of answers. There is much confusion; it is often obscured by myths and most people are wary of dealing with equality and diversity issues for fear that they may do or say something wrong. Most people just want to be treated fairly, with respect and dignity, and given an equal opportunity to make a success of their lives. This course is aimed at helping learners to be better placed to play their part in promoting equality and diversity. Display Screen Equipment and Workstation Health and Safety Fire Safety and Evacuation 25 + VAT Many millions of people now spend their working days sitting in front of display screens whilst operating computers. This lifestyle and the postures and repetitive physical activity involved can cause serious health problems. The Health and Safety at Work etc. Act 1974 and the Health and Safety (Display Screen Equipment) Regulations 1992 place significant responsibilities upon employers for the health and safety of their staff. This course will enable you to take positive action in respect of your own health and safety, thereby making compliance with the law easier and more effective. Fire training is no longer optional. The Regulatory Reform (Fire Safety) Order 2005 which came into force in October 2006 requires staff to receive appropriate fire training; employers are now legally required by Fire Safety Regulations to provide information, instruction and training to employees about the fire precautions in the workplace. This online fire safety training course will help employers and individuals to fulfil this requirement by offering learners an overview of the key issues relating to a safe working environment. Equal Opportunities and the Law First Aid: The Primary Survey 15 + VAT All employers have a legal responsibility to promote equal opportunity in the workplace and ensure their employment policy and employee behaviour does not contravene UK law. As a result, this e-learning course has been developed to provide learners with a heightened awareness of equal opportunities within the workplace. It provides learners with an increased understanding of the key UK opportunities and anti-discrimination laws relating to a variety of issues including race, age, gender and disability. This course is relevant to anyone who may find themselves first on the scene of an incident involving a casualty, whether in a work or personal capacity. It has been created by the Virtual College in partnership with First Response Training, to give learners the basic knowledge of how to act in the event of an incident requiring first aid assistance. The learning material is underpinned by the use of video scenarios. The overall aim of this course is to provide an overview of what you need to know to act safely and effectively in the event of an incident requiring first aid assistance. 16 Online Course Directory 17 Online Course Directory

11 Business & Enterprise Division Business e-learning courses Health and Safety in the Workplace Lesbian, Gay, Bisexual and Trans Awareness In an ideal world, a safe and healthy workplace means a working environment where everyone enjoys a sense of wellbeing, whilst being safe from accident and injury. Of course, we do not live in an ideal world but our aim should be to employ sensible precautions, which reduce risks and protect employees and visitors alike from harm. There are many good reasons to ensure workplaces are safe and healthy, high on the list being compliance with legislation and ensuring the wellbeing of employees, visitors and customers. Another compelling reason is that it makes good business sense. Although society as a whole is becoming more tolerant of a diversity of sexual orientations, homophobia is still ingrained in many institutions and communities. This continues to have an extremely negative affect on the lives of LGBT people. As a result, this course has been developed to help raise awareness of lesbian, gay, bisexual and trans issues, including the differences between sexual orientation and gender identity. It has been designed to challenge people s views, raise awareness of LGBT issues and outline how LGBT issues relate to a study and work environment. Information Technology (IT) Skills Suite (mapped to ECDL) (per module) Managing Attendance VAT This course consists of 7 modules, covering the basics of computing, various popular software packages and internet and applications. On completion, the learner will be able to: use a computer to organise files; use word processing, spread sheets, presentation and database applications; use the internet and facilities; understand key concepts in IT. The Skills Suite is perfect for anyone wanting to learn and feel comfortable with Microsoft applications, from beginners to daily users looking to broaden their IT skills. Effective absence management is about creating working environments where employees are less likely to wake up and think I don t feel like going into work today. Comprises 6 modules including an introduction module and the following: Health and Wellbeing, Managing Attendance, Return to Work, Rights and Responsibilities, Support Services. The material covers 8 to 10 hours of learning. An Introduction to Social Media for Business 15 + VAT Managing Stress and Pressure With two thirds of the global internet population visiting social networks, businesses are increasingly utilising these platforms to engage with clients and other businesses. Social media is an extremely effective form of marketing which can be used to increase brand awareness, brand loyalty, customer service, and lead to increased sales. On completion of this course learners will understand what social media is; the benefits of social media for business; how to get started and how much time it will take; the different ways of using social media; how to run a successful campaign; Return On Investment (ROI). Developed in partnership with Wellbeing4business, this module is all about how, by gaining understanding of what stress and pressure are and what factors affect them, you can have an influence over your colleagues. If you understand how the body works you can take active steps to promote wellbeing and minimise the effects of stress. The module educates on how to manage pressure in you and others and the legalities and implications of stress at work. It looks at what factors affect wellbeing and cause stress, how to identify stress signs and how they can be prevented. 18 Online Course Directory 19 Online Course Directory

12 Business & Enterprise Division Business e-learning courses Manual Handling Slips, Trips & Falls Back injury is the main reason for absence from the workplace and one third of all reported injuries that result in three days off work are caused by manual handling accidents. Employers are required by law to take reasonable steps to safeguard the health and safety of all employees, one of which is increasing awareness about the hazards, and what can be done to minimise risk. This online manual handling module provides learners with the knowledge they need in order to reduce the chance of incurring an injury whilst moving loads in their work environment. Slips, trips and falls are the most common cause of injuries in all workplaces in the UK. This module has been developed to provide people at any level, in any sector, with guidance that will help them prevent slips, trips and falls. On successful completion of this module, the learner will understand why it is important to prevent slips, trips and falls, what can cause them, what can be done to prevent them and about risk assessments and the Law. Personal Safety for Lone Workers 15 + VAT Time Management Everyday thousands of people will be exposed to situations in which they are left alone with customers or other members of the public during their working day. However there are many risks associated with working in isolation and without the support of colleagues, and violence against employees is unfortunately all too common. On completion of this module you will be taking real steps towards minimising risk and hopefully feeling safer. This e-learning course has been designed to help learners improve their time management skills. Covering a wide variety of effective time management techniques, the module provides learners with the knowledge and skills required to help them achieve more, in less time. The module also contains practical strategies which can be used to help overcome the most common challenges to effective time management, and help learners to improve their productivity and efficiency. Risk Assessment Working Safely with Compressed Air All managers or supervisors are responsible for safety in their offices. A key method of ensuring safety is to undertake risk assessments of work environments and activities; this course outlines the process involved in doing so. On completion of the course, learners will be aware of: hazard identification; risk evaluation; communications; application of control measures; review of risk assessments. They will know risk assessments are important, know the definitions of hazards and risks, and know the seven key steps to risk assessment. Compressed air is a safe and reliable form of power, widely used in industry and business. Both employers and employees have a responsibility for safety in the workplace. Compressed air users must know how to work safely and understand the risks involved. This can help fulfil employers health and safety obligations and provides evidence that the individual has understood safe working practice and their responsibilities. The British Compressed Air Society (BCAS) developed this course with safety practitioners in the field to make users aware of safe working practices. 20 Online Course Directory 21 Online Course Directory

13 Food e-learning courses An Introduction There is a substantial education and training requirement for those who operate within a food, drink and hospitality environment. As a business owner or food handler, you have a duty to comply with the provisions of Regulation (EC) 852/2004 of the European Parliament on the Hygiene of Foodstuffs, the Food Safety Act 1990, Food Hygiene (England) Regulations Those requirements state that: Food handlers must be supervised and instructed and/or trained in food hygiene matters relevant to their work. The person responsible for developing and maintaining food safety procedures must be trained in the application of HACCP principles. Level 1 Food Safety and Hygiene 15 + VAT The aim of this food hygiene training course is to introduce you to the basic principles of food safety and hygiene. It is intended for anyone working in catering and for those who are preparing to work in the catering industry; this includes people wanting to work in hotels, cafés, bars, restaurants, kitchens, fast food outlets and catering in hospitals or schools. It is ideal as induction training and will benefit anyone working in a situation where there is food and drink but is not involved with food preparation. This can often be compounded by challenges relating to language, shift working and seasonal employment. Virtual College has trained well in excess of 150,000 learners in Food Hygiene since 2005 via its suite of e-learning courses, which provide an alternative route to traditional faceto-face classroom based learning. The courses can be accessed at any time from any computer with internet access and are aimed at anyone working in catering or hospitality whether employed or self employed, working in restaurants, hotels, fast food outlets, takeaways, cafes, bars, kitchens, catering in hospitals, schools and colleges. Level 2 Food Safety and Hygiene for Catering From 15 + VAT Anyone handling food and drink in the catering sector must be trained in food safety and hygiene. The aim of this course is to raise understanding and achieve good food hygiene standards. Learners will gain an understanding of a wide range of key food safety issues. They will know the correct temperatures needed for storage and food handling activities from delivery through to sale. They will be aware of common food pests and how to control them, along with the principles of cleaning and disinfection and applying them. This course leads to the Level 2 Certificate in Food Hygiene. Level 2 Food Safety and Hygiene for Manufacturing From 15 + VAT Please contact us for more information about joining the e-academy. The EU Regulation 852/2004 Hygiene for Foodstuffs requires food and drink manufacturing businesses to make sure that any staff handling food are supervised, instructed and trained in food hygiene. On completion of this course learners should understand: why food hygiene and safety is important; their personal and legal responsibilities; how food becomes contaminated; the effect contaminated food can have on the body; how to prevent contamination; how to control the food safety hazards. This course leads to the Level 2 Certificate in Food Hygiene. 22 Online Course Directory 23 Online Course Directory

14 Food e-learning courses Level 2 Food Safety and Hygiene for Retail From 15 + VAT Food businesses must make sure that any staff handing food are supervised, instructed and trained in food hygiene in a way that is appropriate to their work. This course is aimed at anyone who works in retail with food, such as supermarkets, grocery stores, butchers, bakeries, etc. On completion of the course, learners should understand: why food hygiene and safety is important; their legal and personal responsibilities; the effect of contaminated food on the body; how food is contaminated; how to prevent it. This course leads to the Level 2 Certificate in Food Hygiene. Customer feedback on Food e-learning courses: Found it easy to use with lots of illustrations to make it more interesting. Able to access in bite-size chunks. LM, Brambletye School Level 3 Supervising Food Safety VAT This course is the ideal progression for anyone who has completed a Level 2 Food Safety course, but is now taking on further responsibilities for food safety within a business or just wants to know more! Following the RSPH syllabus, it is aimed at those who are supervising other staff within a food business whether that is catering, manufacturing or food retailing. We would recommend that all food premises should have at least one person trained to Level 3 particularly if they are in charge of other staff and are responsible for the training of those staff. This course will provide a deeper understanding of Food Safety than Level 2 and will also consider some of the implications of poor food hygiene. Easy to understand, clear instructions, less pressure than studying in a classroom. AG Very easy to complete and I felt confident all the way through. KF Nutrition, Healthier Foods and Special Diets - Foundation 45 + VAT The Government is committed to reducing death and ill-health caused by diet-related disease. More than ever, caterers and those preparing and serving food for others need to understand the link between diet and health. Based on the syllabus of the Level 2 Award in Healthier Food and Special Diets, this course covers the basic principles of nutrition which underpin the production of healthy food, the preparation of special diets, and the effect that nutrition has on our health, and is aimed at those who are employed in catering environments and involved in the selection of menus, recipes and ingredients. I was so happy that I could complete this course in my own time. I enjoyed learning online, and I know I will study online again. Thank you. JC 24 Online Course Directory 25 Online Course Directory

15 Housing e-learning courses What is the Housing e-academy? The Housing e-academy is a best practice club that was launched in The e-academy is specifically structured to enhance the learning process for individuals and organisations that work within, provide support for, or are customers of the housing sector. This means that we provide e-learning courses, accessed via the internet, to staff, board members, contractors and tenants. Overview Our mission is to support the housing sector in exceeding expectations through the provision of high quality e-learning courses and a useable platform, supported by excellent customer service, whilst ensuring value for money. Our prime focus is to make strategic use of online solutions to help enhance the traditional approach to education and training. The Aim The aim of the Housing e-academy is to improve the education and training process within the housing sector. We do this by developing training solutions in cooperation with our members which ensures that our courses exceed the required legislative standards and organisational standards, whilst meeting individual training needs. We continue to apply innovative ideas which enhance training delivery and work with our customers to ensure the successful alignment of e-learning into their training strategy. An Beginners Guide to Leasehold and Shared Ownership Management An Introduction to Contract Management Providing estate services is all about looking after the environment around tenant s homes to ensure that neighbourhoods are attractive, clean and safe. Providing good quality estate services is a core activity and key to creating successful neighbourhoods where people are proud to live. This course will outline the things individuals need to consider when working to achieve good standards in estate services. Project managers, contract managers, HR managers and other professionals involved in contract management must be able to work effectively with customers, vendors, partners or employees to achieve key objectives. Due to the new regulatory requirements, increase in volume and the complexity of contract management, a good understanding of the process is crucial and can benefit an organisation enormously. An Introduction to Estate Services Providing estate services is all about looking after the environment around tenant s homes to ensure that neighbourhoods are attractive, clean and safe. Providing good quality estate services is a core activity and key to creating successful neighbourhoods where people are proud to live. This course will outline the things individuals need to consider when working to achieve good standards in estate services. Please contact us for more information about joining the e-academy Online Course Directory 27 Online Course Directory

16 Housing e-learning courses An Introduction to Social Housing This e-learning course, authored by housing professional Ceri Lewis, provides background into the history of social housing and looks at the roles and responsibilities of housing organisations and their tenants. It also discusses the roles of the bodies that regulate social housing in the UK. This course is accredited by the Chartered Insititute of Housing (CIH) as a component of the Level II Certificate in Housing. It is targeted primarily at individuals new to, or returning to, the social housing sector and/or those looking for a general overview. An Introduction to Governance for Registered Social Landlords in Scotland 20 + VAT This e-learning course, authored by housing professional Ceri Lewis, provides background into the role of boards within the social housing sector, as well as giving a greater understanding of codes of governance. The course is primarily aimed at social housing providers who are regulated for governance by the Social Housing Regulator. Those who are not, such as local authorities or Arm s Length Management Organisations (ALMOs) and Tenant Managed Organisations (TMOs) who do not own their stock, may also find it useful in terms of general good practice. An Introduction to Social Housing in Scotland This e-learning course, authored by housing professional Ed Duguid, provides background into the history of social housing in Scotland and looks at the roles and responsibilities of social housing providers and their tenants. It is targeted primarily at individuals new to, or returning to, the social housing sector in Scotland and/or those looking for a general overview. An Introduction to the New Regulatory Framework for Social Housing in England 20 + VAT This e-learning course, authored by housing professional Ceri Lewis, provides background into the Social Housing Regulator and looks at the changes to regulation brought about by the new Regulator. It also outlines what will happen when social housing providers fail to comply with the required standard. This course is suitable for anyone working in the social housing sector who wants to learn more about social housing regulation. An Introduction to Governance for Social Housing Providers 20 + VAT This course is primarily aimed at Registered Social Landlords who are regulated for governance by the Scottish Housing Regulator. On completion of this course you will have a greater understanding of: being a board member- why bother: what the Scottish Housing Regulator expects from boards; what should a board member expect from a good governance structure; codes of governance; how boards can achieve greatness; boards and public duty - what standards should they follow; such a lot of responsibility! - is it all really worth it? An Introduction to the New Regulatory Framework for Social Housing in Scotland 20 + VAT This e-learning course, authored by housing professional Ed Duguid, provides background into the new regulatory framework for social housing in Scotland, introduced in April It also looks at the principles upon which the regulation is based and the approach of the independent Scottish Housing Regulator to the application of the standards. This course is primarily aimed at individuals within the social housing sector in Scotland. 28 Online Course Directory 29 Online Course Directory

17 Housing e-learning courses An Introduction to the Right to Buy and Right to Acquire in England Dealing with Anti-Social Behaviour The Right to Buy scheme was introduced in 1980 and gives qualifying social housing tenants the right to buy their home. The scheme is open to secure tenants of local authorities and non-charitable Housing Associations. This course specifically focuses on the Right to Buy in England, as other countries in the UK follow different rules. On completion of this course you will have knowledge of the operation of the Right to Buy and Right to Acquire schemes, an understanding of which tenants qualify and how the schemes operate. This e-learning course has been specifically designed to give a good understanding of anti-social behaviour (ASB) and what actions should be taken to help address it. It provides an overview of the knowledge and skills required to handle an ASB complaint as well as implement measures to prevent and reduce ASB. This course is aimed at anyone working in the social housing sector. Climbing the Career Ladder Equality & Diversity for Contractors - Getting it right! This e-learning course has been developed in conjunction with social housing organisations. It aims to provide tenants with background into some of the things they need to consider when looking for a job including: what jobs are available; what job would be suitable for them; what they need to do to be given a job and their future career prospects. This e-learning course, developed in partnership with Housing Diversity Network (HDN), provides background into equality and diversity in the workplace and will ensure that individuals know how to respond in everyday situations without breaking the law. This course is aimed at all contractors and trades people, particularly those working with social housing providers. Customer Excellence for Frontline Staff Healthy Living This e-learning course, developed in partnership with Liquid Voice and Bernicia, provides information about the various skills and techniques required to open a call professionally, manage the effective communication of a call and how to successfully handle objective callers. It includes scenario based question and answer sessions, designed to put the knowledge gained into practice. This course is aimed at anyone working in the social housing sector. This e-learning course has been developed in conjunction with social housing organisations. It aims to help tenants identify how to eat healthily as well as helping them to understand the importance of exercise and hygiene for health. It will also inform tenants how they can apply the skills needed to promote living a healthy life. 30 Online Course Directory 31 Online Course Directory

18 Housing e-learning courses Health and Safety in the Workplace Opening Doors: Equality, Diversity and Cultural Awareness This e-learning course has been developed to help individuals and organisations to fulfil legal requirements for providing workplace training. It also promotes staff awareness that can lead to greater efficiency, lower insurance costs and a reduction in lost time. This course is aimed primarily at businesses and individuals who would like to increase their awareness of health and safety in the workplace. This e-learning course has been developed in partnership with Incommunities and highlights the importance of understanding how equality, diversity and culture affects how individuals act and behave. It looks into external performance requirements and best practice, as well as equality and diversity legislation and impact assessments. This course is suitable for anyone working in the social housing sector. Managing a Home Personalising and Assessing Need in Care and Support Planning This e-learning course has been developed in conjunction with social housing organisations. It aims to inform tenants about the steps they should take to maintain their home, as well as safety and hygiene recommendations. This course also covers topics such as healthy cooking and how to budget effectively. This e-learning course has been developed in conjunction with social housing providers. It provides guidance which will allow individuals to assess and personalise a person s needs in care and support planning. This course is primarily aimed at those working in the social housing sector who are involved in the assessment and personalisation of care and support plans. Money Matters - Financial Inclusion Plain English This e-learning course has been developed in partnership with Accent Group. It aims to help tenants understand the importance of budgeting, as well as providing information about the key steps in setting up a bank account and the potential benefits of saving. This course also looks at the different sources available when looking to borrow money and the potential cost of these sources. This e-learning course has been developed in partnership with East North East Homes and emphasises how important the use of plain English is in the workplace. The course provides information about how to plan plain English communication and how to use plain English techniques, as well as how to put plain English into practice. This course is aimed at anyone that needs to develop their plain English skills and is applicable to any workplace environment, including that of volunteers. 32 Online Course Directory 33 Online Course Directory

19 Housing e-learning courses Professional Boundaries The Bribery Act 2010 for Social Housing Providers This e-learning course has been developed in conjunction with social housing providers and provides guidance on professional boundaries and how they might impact on the workplace. The course covers topics such as why we need boundaries in the workplace, best practice and the need for clear limits relating to professional boundaries. This course is suitable for anyone operating in a work environment. The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained. This course covers topics in relation to Income Management such as regulation, challenges, welfare reform and the prevention or arrears. Safeguarding Adults (POVA) This e-learning course looks at the issues relating to safeguarding adults including notable drivers that have helped shape the UK s approach towards safeguarding adults. The course includes scenarios to help learners to think about what they would do in a given situation. It is aimed at anyone who comes into contact with vulnerable adults during the course of their work. The Principles of Effective Income Management The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained. This course covers topics in relation to Income Management such as regulation, challenges, welfare reform and the prevention or arrears. The Basics of Tenancy Management The Principle Provisions of the Welfare Reform Act VAT This e-learning course, authored by David Higgins, provides individuals with a basic knowledge of the law and regulations required to manage social housing tenancies effectively. It covers topics such as tenancy agreements, landlord responsibilities, tenants rights, ending tenancies and dealing with tricky issues. This course is aimed at Registered Social Housing Providers and anyone working in the social housing sector. This e-learning course, authored by David Higgins, provides an overview of the Welfare Reform Act It has been designed to help learners understand the principle provisions of the Act relating to the social housing sector and shows how social housing providers are shaping their service to meet customer needs. This course is targeted primarily at individuals within the social housing sector including tenants and board members, as well as front line staff to middle management. 34 Online Course Directory 35 Online Course Directory

20 Housing e-learning courses Understanding Gypsy and Irish Traveller Identify in Society This e-learning course, developed in partnership with Leeds GATE, provides learners with an increased understanding of Gypsy and Irish Traveller history, identity and culture. It aims to proactively reduce prejudice and discrimination towards this community. This course is aimed at a wide variety of people and is relevant for anybody who would like to learn more about the Gypsy and Irish Traveller population. Customer feedback on Housing e-learning courses: I liked the clarity and coherence of the module, I found it user-friendly and accessible. FH, Sovereign Housing Group Ltd, 18/07/11 Value for Money This e-learning course, developed in partnership with Sovereign Housing Association, provides organisations with the basic principles required to create a refined Value for Money strategy which can help ensure businesses obtain maximum benefit from the goods and services they acquire. This course is aimed primarily at organisations with a specific set of local requirements wanting to develop and implement a Value for Money strategy. Other social housing providers who want to learn more about Value for Money will also find this course useful. This was a very interesting and constructive course. DW, Spectrum Housing, 08/08/11 I felt it was very interactive and the summary/quiz at the end of each module helped to retain information. LB, Home Group, 17/08/11 COURSES COMING SOON: Complaints Handling Difficult and Abusive Call Handling Managing Anti-Social Behaviour Tackling Tenancy Fraud 36 Online Course Directory 37 Online Course Directory

21 Construction e-learning courses What is the Construction Services e-academy? The Construction Services e-academy, previously known as Trades e-academy, was established in 2010 to specialise in the development of e-learning solutions for the construction industry. Overview Our prime focus is to make strategic use of online solutions to enhance the traditional approach to education and training. We work with industry experts, including the NICEIC, to offer everything from bite-size training courses, to full qualifications, such as 17th Edition, removing much of the cost and time pressure involved with traditional face to face training. 17th Edition First Amendment VAT This first amendment to the 17th edition is designated BS7671:2008(2011) and results from the improvement of equipment that could cause problems due to overvoltage in systems. This course is designed to ensure everyone required to comply with BS7671:2008 is aware of and can comply with the changes and additions introduced by Amendment 1, The Aim Our aim is to create a portfolio of courses to fill the vital training needs of anyone working in the construction industry including: Induction and essential generic skills Job specific essential skills Trade specific skills. 17th Edition Incorporating First Amendment BS7671:2008 Incorporating Amendment No. 1: VAT This course has been developed by NICEIC in partnership with Virtual College to satisfy the EAL and City & Guilds scheme. The course incorporates material covering the first amendment. It aims to enable the candidate to demonstrate that they are conversant with the IEE (Institute of Electrical Engineers) Wiring Regulations 17th Edition BS7671:2008(2011) Level 3 Initial Verification of Electrical Installations VAT This course, formerly known as , is part of a blended learning solution being developed by NICEIC in partnership with Virtual College will reduce the time learners need to spend away from work from 4 days to 2 days by combining e-learning resources with 2 days at a centre for practical training, assessment and taking the online test. Please contact us for more information about joining the e-academy Online Course Directory 39 Online Course Directory

22 Construction e-learning courses 2395 Level 3 Periodic Inspection, Testing and Reporting VAT of Electrical Installations This course, formerly known as , is part of a blended learning solution developed by NICEIC in partnership with Virtual College will reduce the time learners need to spend away from work from 4 days to 2 days by combining: e-learning resources, revision material and knowledge checks; 2 days at a local centre for exam preparation, assessment and taking the written test. This is a convenient, cost-effective blended learning course including online learning resources. Asbestos Awareness Category A Training Asbestos training is a legal requirement and if you work on buildings built or refurbished before the year 2000, asbestos could be present. Asbestos safety is paramount and this online asbestos training module, which has been developed by Virtual College working with partners Life Environmental Services, one of the leading asbestos management consultancies in the UK, is aimed at anyone liable to be exposed to asbestos. In addition to trades such as builders, joiners or roofers it is also aimed at anyone who needs to be aware of asbestos and asbestos-related dangers. 5S Essentials An Introduction to Welding Safety 15 + VAT This course provides learners with a good basic knowledge of 5S, a Japanese management productivity tool. 5S focuses on ensuring that the workplace stays clean and orderly, so that a safer, more productive and pleasant working environment can be maintained. The course looks at what each of the 5Ss involves, offering examples of how it could be done in practice. There is also a module offering a handy summary of the key tasks to be undertaken for each S. After completion learners will understand why 5S is important and how to use and perform each of the 5Ss. The aim of this course is to raise understanding and awareness of the safety issues associated with welding. Upon completion learners will be aware of a range of key issues, such as: the four main types of welding, appropriate protective equipment, first aid and safety tips relating to the work area, equipment, fumes and ventilation and confined spaces. By completing this course and passing the online assessment learners can show they are aware of the key safety issues relating to a potentially dangerous working environment. 5S Productivity Suite 50 + VAT Environmental Awareness 60 + VAT This course provides learners with a good basic knowledge of 5S - a Japanese management productivity tool. 5S focuses on ensuring that the workplace stays clean and orderly, so that a safer, more productive and pleasant working environment can be maintained. The course consists of seven modules; a 5S overview, followed by modules on each of the five Ss : Sort, Set in order, Shine, Standardise and Sustain. Finally a short module on how following the PDCA cycle can assist in 5S implementation. On completion learners will understand why 5S is important and how to use each S. This renewable energy foundation course has been developed by NICEIC in partnership with Virtual College to enable learners to satisfy the requirements of the City & Guilds scheme without spending 2 days in the classroom. With alternative energy sources being a high priority on the Government s schedule, the demand for installation on the above technologies is growing and with it, the demand for highly skilled and qualified individuals who can install and maintain these systems. 40 Online Course Directory 41 Online Course Directory

23 Construction e-learning courses How to Carry Out Portable Appliance Testing (PAT) IOSH Working Safely 95 + VAT The Electricity at Work Regulations 1989 require that any electrical equipment that has the potential to cause injury is maintained in a safe condition. Portable Appliance Testing (PAT) is one way in which to ensure electrical equipment is safe. This competency-based course will provide the learner with the knowledge required to carry out a PAT test. The number of working days lost by employers to injury and ill-health has increased from 26.4 million in 2012/11 to around 27 million, costing an estimated 13.4 billion before work-related cancer is even factored in to the equation. Everyone at work should have an understanding of why they must work safely. In 1993 the biggest health and safety membership organisation in the world, IOSH, launched their Working Safely course, designed for people at any level, in any sector, who need a grounding in the essentials of health and safety. This online course has been developed by Virtual College in partnership with IOSH; it meets the government s guidelines for introductory health and safety training and is a 100% match to the HSE s passport syllabus. Identifying Engineering Materials Moving Loads by Lifting and Slinging This course is designed to introduce the main properties that engineering materials can possess. Covering areas such as: hardness; brittleness; toughness; ductility; malleability; corrosion; resistance; electrical conductivity; electrical insulation; magnetic; non-magnetic; thermoplastic and thermosetting. Having completed the course learners will be able to recognise common engineering materials by their appearance and other properties. They will be able to recognise common defects and be able to explain the use of a material marking and coding system. Every year workers are killed or injured when moving loads, especially when using mechanical devices to move them by lifting and slinging. This course offers a route to ensuring more people understand safe use and operation of lifting and slinging equipment. The course targets anyone who may need to use lifting or slinging equipment. It also covers techniques for the safe use of chains, ropes, slings, hooks and other lifting equipment, and aims to minimise accidents when moving loads. Lean4Leaders Preparing for the Health, Safety and Environment Test for Operatives VAT Lean is often described as an approach for providing products or services that a customer requires on-time, of the right quality, at the right price, in the right amount, whilst meeting budgetary constraints and continually reducing costs. This course aims to help learners to understand the concept of Lean and what can be achieved by adopting a Lean approach. It also provides sources of support and advice on how to help establish the principles within their organisation. The Construction Skills Certification Scheme (CSCS) is a competence scheme for those who work in any form of construction or work in any capacity on a construction site. The CSCS card aims to reduce accidents and improve quality on large construction sites. This short e-learning course has been designed to help learners revise for your Health, Safety and Environment test. You will be asked to answer 50 questions based on the knowledge section of the Health, Safety and Environment test. 42 Online Course Directory 43 Online Course Directory

24 Construction e-learning courses Solar PV Installation ( ) VAT Working Safely in an Engineering Environment This course has been designed to provide learners with an understanding of small scale solar photovoltaic systems. Learners will gain an understanding of the relevant regulations / standards, standard test conditions, health and safety considerations, electrical connections and system components, inspection processes, and the testing, certification and handover procedures. It reduces the time spent away from work by combining e-learning resources with 2 days in-centre practical training and assessment. The focus of this module is to raise awareness of the potential hazards and what measures can be used to minimise the number of work related accidents within an engineering environment. Health and Safety rules and regulations are also very important and this course will help the learner to have a greater knowledge of these regulations and how to comply with them. Having completed the module the learner will have a better understanding of health and safety regulations, how to recognise potential hazards, the application of safe working practices and procedures and how to react in the event of an emergency. Solar PV Installation and Maintenance ( ) Working at Heights VAT The course has been designed to provide learners with an understanding of industry requirements when installing and completing a routine inspection, service and maintenance of solar photovoltaic system installations. On completion, learners will also be able to diagnose and rectifiy faults in solar photovoltaic system installations. It reduces the time spent away from work by combining e-learning resources with 2 days in-centre practical training and assessment. Working at height refers to any work on, below, or above ground level where there is risk of personal injury through falling. According to the Health and Safety Executive, falls from height remain the single biggest cause of workplace deaths and one of the main causes of major injury. This online course has been developed to provide individuals and organisations with the knowledge required to comply with the Work at Height Regulations It is recommended that any workers who have to plan or carry out working at height complete this course. Customer feedback on Construction Services e-learning courses: Saves a lot of time in going to course centre to complete training. Can be done at any point of the day and night. JM The system was easy to navigate and I learnt at my own speed. MD 44 Online Course Directory 45 Online Course Directory

25 Health & Social Care Division Healthcare e-learning courses What is is the Healthcare e-academy? A key part of the e-academy model is the fact that it brings together a number of members who share similar issues within the healthcare sector. Our founder members sit on the Advisory Panel, which works as a powerful, focused team, ensuring that the e-academy aims focus on the latest guidelines and practices. Through collaborative working and peer review, we ensure that the e-learning solutions developed are mapped to various work standards and national performance indicators that our members must meet. In addition, the e-academy plays an important role in helping facilitate the adoption of e-learning within member organisations, through benchmarking and sharing of best practice across the sector. Anaphylaxis Awareness Anaphylaxis is a rare but very serious condition and it is vital that all employees working in a healthcare environment are aware of the condition, including its causes, symptoms, diagnosis and treatment. As a result, this course aims to provide the learner with an increased understanding of anaphylaxis, its potential causes and symptoms. On completion, the learner will also have an increased understanding of the appropriate treatment and actions to take should they suspect that a patient may be suffering an anaphylactic reaction. Overview The Healthcare e-academy was designed around our existing information governance product, TIGER. After working with NHS Trusts for a number of years, we realised that expanding our current product to cater for a wider range of learning opportunities and therefore reach a wider number of people from within the healthcare sector was necessary to support our members. We have therefore brought all of our healthcare products together under the one umbrella of the Healthcare e-academy. The Aim Our aim is to improve the education and training process for individuals and organisations that work within, or provide support to, the healthcare sector. Our prime focus is to make strategic use of online solutions to help enhance the traditional approach to education and training. These solutions will be developed in cooperation with the e-academy s members to ensure that they meet the required legislation and standards. Please contact us for more information about joining the e-academy. Discounts available for multiple purchases; please contact us on Aseptic Techniques The Assessment and Management of Urinary Incontinence and Bladder Dysfunction in Adults Discounts available for multiple purchases; please contact us on Rising levels of healthcare associated infection (HCAI) have gained prominence in the media and in politics, leading to great public concern. All NHS organisations are required to put infection prevention and control at the heart of good management and clinical practice. Having completed this course learners will understand: what an aseptic technique is; in what circumstances the technique should be used; the reasons why. They should also be able to apply the principles learnt in this course and put them into practice. Urinary incontinence and bladder dysfunction is common among people of all ages and can have numerous social and physical impacts which can be very damaging to sufferers, and is often viewed as a hidden issue due to the embarrassment it can cause. As a result, this course aims to increase awareness of the main issues around bladder incontinence and provide the learner with the information needed to undertake a holistic assessment of individuals with urinary incontinence and bladder dysfunction, and initiate appropriate treatment. 46 Online Course Directory 47 Online Course Directory

26 Healthcare e-learning courses Awareness of Legionnaires Disease Falls and Fracture Prevention in Older People On average there are approximately 200 to 250 reported cases of Legionnaires disease each year in the UK, although many believe this total is underestimated. To help reduce these figures, this course, which has been developed by Virtual College working with partners Life Environmental Services, has been designed to raise awareness. On completion, learners will have an increased understanding of Legionnaires disease, including the potential consequences of an outbreak and the symptoms associated with the disease. The course also provides information on the relevant legislation and requirements for compliance. We all worry about what to do if an older person falls and the 10 sections of this course cover essential knowledge for everyone. One third of older people are classified as recurrent fallers, meaning a fall suffered by an older person may not be a one-off event. This in-depth course covers a range of topics that will ensure you can assess and identify when an older person may be at risk of a fall and methods to reduce this risk. These methods vary from internal factors to creating a safer environment. Conflict Resolution for Healthcare Health and Safety for Healthcare Within the NHS there are hundreds of violent attacks on frontline staff every day. To address this issue the Government has introduced a zero tolerance policy and committed to train over 1.2 million frontline staff in basic conflict resolution techniques. Anyone who works with the public could be at risk of attack. This course will help you to: understand some of the common causes of conflict; appreciate the key role communication plays in conflict and conflict resolution; be aware of different danger signs; know how to deal with possible conflict situations. This course is targeted primarily at healthcare workers in NHS organisations, though the information is applicable to anyone working in the healthcare sector and looks at the duties of both employer and employees. Having completed this course, learners should have: a better understanding of health and safety legislation; an overview of health, safety and security, occupational health, ergonomics and wellbeing provision; an understanding of a risk assessment process within the organisation; knowledge of incident reporting processes within the organisation. End of Life Care Infection Prevention and Control This course is intended to help out-of-hours practitioners explore their own understanding and practice as an out-of-hours end of life care practitioner and manage the decisions that they make about end of life care with sensitivity and understanding. End of life care is a national priority and this course highlights the invaluable contribution of out-of-hours staff. It explores the issues, responsibilities and dilemmas they face in everyday work. On completion, learners will have the knowledge to enhance their skills in delivering end of life care. Rising levels of healthcare associated infection (HCAI) have gained prominence in the media and politics, leading to great public concern. All NHS organisations are required to put infection control and basic hygiene at the heart of good management and clinical practice. All healthcare workers have a duty of care to their patients and preventing infection forms part of that duty. On completion, learners will have gained an overview of the key elements of infection control and be able to put them into practice in their everyday life to prevent the spreading of infection. Discounts available for multiple purchases; please contact us on Discounts available for multiple purchases; please contact us on Online Course Directory 49 Online Course Directory

27 Healthcare e-learning courses Lone Working in Healthcare 15 + VAT Moving and Handling Objects and People Everyday thousands of people working in the healthcare sector will be exposed to situations where they are left alone with patients or other members of the public. This is an integral part of working in a caring profession as doctors, physiotherapists, health visitors, outreach workers and many others meet people who need help and often depend on a one-toone consultation. On completion, learners will be taking real steps towards minimising risk and hopefully feeling safer. Moving patients is one of the most important skills needed in an NHS or care environment. It is important to move patients carefully to avoid any injury. This moving and handling course provides learners with the knowledge they need in order to reduce the chance of causing an injury whilst moving loads in their work environment. Four main areas are covered: moving and handling and the law; the spine and back care; moving and handling objects; moving and handling people. The Management of Urinary Catheterisation for Adults The Safe Use of Insulin Costs vary; visit the website for costing information Urinary catheterisation is an intervention performed by healthcare workers to enable emptying of the bladder or instillation of a solution/medication, by insertion of a catheter. Although it is a common procedure, it carries many risks and is a significant cause of healthcare acquired infections. On completion of this course learners should be able to apply what they learn into practice. This course has been developed in partnership with Bradford and Airedale Teaching PCT. Insulin is a potent, lifesaving drug used by millions of people with diabetes both in the hospital and community setting. It is a safe and effective treatment if used appropriately, however, incorrect or inappropriate use can lead to patient harm. In order to reduce insulin errors this module aims to provide learners with an increased understanding and awareness of insulin by promoting its safe and effective use, outlining common errors, and information as to how these can be avoided. It also providers learners with an increased understanding of the possible side effects of insulin and how these should be treated. Medication Awareness This course aims to provide learners with the knowledge required to support the use of medication in health and social care settings. It provides information on the different types, classifications and forms of medication, as well as providing guidance on safe storage and disposal. On completion, learners will have an increased understanding of the importance of accurate recording and reporting when administering medication. The Safe Use of Intravenous Insulin Infusion in Adults Costs vary; visit the website for costing information This module aims to increase knowledge and confidence in the safe and effective use of an intravenous insulin infusion (III). It is aimed at medical and nursing staff and is also relevant for medical students and pharmacists who will learn about the important aspects of caring for people on an III. On completion learners will be able to recognise the common errors associated with the use of an III and demonstrate an understanding of the principles of prescribing, preparing and proactive on-going management of an III. Discounts available for multiple purchases; please contact us on Discounts available for multiple purchases; please contact us on Online Course Directory 51 Online Course Directory

28 Healthcare e-learning courses The Safe Management of Hypoglycaemia Costs vary; visit the website for costing information This module is primarily aimed at medical, nursing and care home staff looking after adults with diabetes in all settings. Staff will also learn about the important aspects of caring for people with the condition. On completion, staff will have the required knowledge to manage hypoglycaemia effectively, and identify strategies to help reduce the impact of hypoglycaemia and improve patient quality of life. National Curriculum for the Training of Health Care Professionals who care for Children and Young People with Diabetes Mellitus Costs vary; visit the website for costing information The purpose of this course is to provide a foundation level of education to all Health Care Professionals that care for children and young people with diabetes and their families. The basic awareness course covers an extensive range of subjects that are necessary to understand the specific presentation of childhood diabetes and clinical and psychological needs of children and young people. The Safe Use of Non-Insulin Therapies for Diabetes Costs vary; visit the website for costing information This module is aimed at medical and nursing staff looking after adults with Type 2 diabetes. On completion, learners will have an increased awareness of contraindications and side effects of non-insulin therapies, as well as be able to demonstrate an understanding of the principles of effective and safe use of non-insulin therapies. Self Care Self care includes self care and self management. Self care: individuals taking responsibility for their own health and wellbeing. Self management: individuals making the most of their lives and coping with difficulties. This module looks at the 4 elements of supporting self care: skills, tools, advice and networks (STAN). On completion learners will have a broad knowledge of what self care is, have a basic knowledge of the seven common core principles and be able to offer examples of how each of the STAN elements can support self care. The Safe Use of Insulin Syringes, Pen Devices, Pumps and Sharps Costs vary; visit the website for costing information The purpose of this module is to ensure that people with diabetes, their carers and healthcare professionals, are provided with appropriate information to ensure that they understand how to safely and effectively use insulin syringes, insulin pen devices, insulin pumps and sharps and how to dispose of them safely. TIGER Caldicott This engaging NHS and social care-specific module will provide an overview of the benefits and legal requirements of adopting the Caldicott principles of dealing with personally identifiable information in the workplace. Having completed the course learners will be able to: explain why it is important to an organisation; describe the main areas of legislation and regulation; explain what needs to be done; be in a position to promote best practice within their organisation. Discounts available for multiple purchases; please contact us on Discounts available for multiple purchases; please contact us on Online Course Directory 53 Online Course Directory

29 Healthcare e-learning courses TIGER Confidentiality TIGER Freedom of Information This engaging NHS and social care-specific e-learning module will provide an overview of the principles of adopting confidentiality within an organisation. The course enables a learner to understand why confidentiality is important and also the circumstances when it would be necessary to disclose confidential information. Having completed the course learners will be able to: explain why confidentiality is important to an organisation; describe the main areas of legislation and regulation; explain what needs to be done; be in a position to promote best practice within an organisation. This module offers an overview of the Freedom of Information Act including how it is implemented in the workplace and what controls apply. Most importantly it allows the learner to see how freedom of information relates to their workplace. Learners will be able to understand and explain: why freedom of information is important; who is responsible for the Act; the main areas of legislation and regulation; how to promote best practice. Learners will be fully aware of the importance and means of safeguarding personally identifiable information. TIGER Data Protection TIGER Health Records This engaging NHS and social care-specific module on data protection is about the proper handling of personal data and applies to paper records and those held electronically (computer, PDA etc.). It provides an overview of the benefits and legal requirements of adopting data protection principles in the workplace. Having completed the course a learner will be able to: explain the main principles; describe the main areas of legislation and regulation; explain what needs to be done; be in a position to promote best practice within an organisation. This engaging NHS and social care-specific module will provide an overview of health records management. It will enable a learner to understand what health records are, what the legal implications are and the best practice in records management. Having completed the course learners will be able to: explain why it is important to an organisation; describe the main areas of legislation and regulation; explain what needs to be done; be in a position where they can explain and promote best practices within their everyday life. TIGER Essentials TIGER Information Governance (IG) Management This Information Governance Training is an immediate and vital requirement for NHS and social care staff. The TIGER e-learning solution has been specifically designed in conjunction with NHS professionals to meet the needs of Information Governance training in this sector, and has been used by over 40,000 learners in more than a hundred Trusts and healthcare organisations. TIGER Essentials starts by explaining what Information Governance is, then gives an overview of each of the eight key topics. This NHS and social care-specific module will describe the framework of standards for handling information in a confidential and secure manner, known as Information Governance (IG). It will enable the learner to understand what IG management means, have an appreciation of the NHS job roles involved, be aware of the role of Caldicott Guardians and the IG Toolkit and how it can be used. On completion of the course learners will be able to: explain why it is important to an organisation; explain what needs to be done; be able to promote best practices within everyday life. Discounts available for multiple purchases; please contact us on Discounts available for multiple purchases; please contact us on Online Course Directory 55 Online Course Directory

30 Healthcare e-learning courses TIGER Information Quality Assurance TIGER Information Security This NHS and social care-specific module will look at why good quality information underpins sound decision making and contributes to the improvement of service provided. The course covers the nature of errors and shows the learner what information quality is all about. It will show the learner: why it is important to an organisation; the main areas of legislation and regulation; what needs to be done; how to promote best practices to ensure that information is good quality. This engaging NHS and social care-specific module will provide an overview of the benefits and legal requirements of adopting the information security principles within an organisation. It will demonstrate why confidentiality, integrity and availability are vital to the use and protection of information. Having completed the course learners will be able to: explain why it is important to an organisation; describe the main areas of legislation and regulation; explain what needs to be done; be in a position to promote best practice within their organisation in the workplace. Please see the Safeguarding section pages for safeguarding children, adults, elderly care and mental health additional courses. Statutory and Mandatory Training Package 50 + VAT The Statutory and Mandatory online training package is an effective way to ensure organisations meet their statutory training obligations. The online system allows easy monitoring of staff training, enabling ease of management in meeting statutory training obligations. How the training package works Stage 1: Create your package choose eight courses most suited to your organisation s needs from the list below Stage 2: Staff undertake your organisation s bespoke training package online in year one Stage 3: In year two a refresher quiz is automatically allocated to staff who have completed the full package in year one. If the refresher quiz is passed and competency evidenced, it is not necessary to undertake the full course again. If however a member of staff fails the refresher quiz, the system will automatically allocate a full course to complete. Choose eight courses from the following list: Health and Safety for Healthcare Fire Safety and Evacuation Infection Prevention and Control Clinical Infection Prevention and Control Non-clinical Lone Working and Security Awareness Equality and Diversity Safeguarding Adults Safeguarding Children Customer Care and Complaints Information Governance Awareness Moving and Handling (Clinical and Non Clinical) Conflict Resolution Slips Trips and Falls Mental Capacity Act Please refer to our website for further details - For help assembling your bespoke Statutory and Mandatory Training Package call Discounts available for multiple purchases; please contact us on Discounts available for multiple purchases; please contact us on Online Course Directory 57 Online Course Directory

31 Telesolutions e-learning courses What is the Telesolutions e-academy? The Telesolutions e-academy is an innovative solution to enhance the learning process for those individuals and organisations who are involved in telecare and telehealth. Overview With an ageing population and an ever increasing prevalence of both chronic and longterm illness, the need for new care models such as telecare and telehealth has never been greater. Patients and carers need to feel educated while clinical and management teams at all levels need to feel empowered to trust the technology. Our Telesolutions e-academy is supporting these individuals by collaboratively developing interactive e-learning modules which directly respond to sector needs and requirements. The Aim Our aim is to improve the education and training process for individuals and organisations that are actively involved in telecare and telehealth. Our prime focus is to make strategic use of online solutions to help enhance the traditional approach to education and training. These solutions are developed in collaboration with the e-academy s members to ensure that they meet the required legislation and standards. Introducing Telecare and Telehealth An Introduction to Behaviour Change Techniques There is an increasing need to lay the foundations for the rapid and widespread adoption of telecare and telehealth solutions across the UK. As a result, this module aims to not only provide an increased awareness of telecare and telehealth but also stimulate behavior changes across a wide range of target audiences. The aim of this module is to develop learners understanding of behaviour change techniques. It presents an overview of different approaches and explains the underpinning theory. Concentrating on two approaches, brief advice and brief interventions, this module also aims to develop the core knowledge and skills required for working on a range of behaviour change issues. An Introduction to Telemedicine Costs vary; visit the website for costing information Please contact us for more information about joining the e-academy. Discounts available for multiple purchases; please contact us on This course raises awareness of the availability and potential uses of telemedicine in clinical settings and promotes the proliferation of practical uses of telemedicine as a clinical and training/supervision tool. Learners will have an appreciation of how telemedicine can contribute to the challenges of the NHS; a clear understanding of what telemedicine is; knowledge of the history of telemedicine; an understanding of the factors which must be considered when planning the implementation of telemedicine including security, functionality, governance and pathway issues; an insight from a selection of case studies into how telemedicine can be used effectively and some hints, tips and tricks about how to conduct an effective telemedicine consultation. Discounts available for multiple purchases; please contact us on Online Course Directory 59 Online Course Directory

32 Lean Healthcare e-learning courses What is the Lean Healthcare Academy? A bold new partnership between Virtual College and Airedale NHS Trust in 2006 was the first step in creating the Lean Healthcare Academy. Set up as a response to the need within the NHS to radically change and improve its service provision, eliminate inefficiencies and cope with the problems facing the modern UK health economy, the Lean Healthcare Academy is now an industry leader. Overview The Lean Healthcare Academy is an innovative solution, specifically structured for those organisations and individuals within the NHS and wider healthcare economy who want to achieve significant service delivery improvements through the adoption of Lean. Operating as a membership club, the Lean Healthcare Academy offers a bespoke service based upon over 75 years of combined experience and knowledge to help organisations surpass government targets, reduce costs and improve the patient experience. The Aim The aim of the Lean Healthcare Academy is to promote the adoption of Lean principles through provision of a range of services including: staff development, training, implementation support and best practice sharing in order to eliminate non-value adding activities (waste) and generate time and cost savings within the NHS and wider health economy. 6S Productivity Suite Capacity and Demand 60 + VAT 6S is a workplace organisation productivity tool that lays the foundations for Lean activities. Each S focuses on ensuring that the workplace is organised into a highly efficient and effective area. Effective 6S implementation can reduce, even eliminate, time wasted looking for things by better organisation and highlight missing pieces of equipment e.g. files and folders. This 8 module course looks at each S in turn, offering examples of how it can be used in practice. Implementing 6S will increase efficiency and significantly improve the safety of the work environment. Time is spent collecting data, manipulating it, requesting it and looking for it but do we make best use of it? Over the past 100 years, quality and processes have improved; Statistical Process Control (SPC) is a very key factor to this. SPC is very useful for data as it measures capacity, demand, capability and quality but SPC and its uses are not widely taught and staff do not know how to use it. This course will teach learners how to construct a simple run chart, differentiate between capacity, demand, activity and backlog and how to use Pareto analysis to prioritise activities. Lean Healthcare Overview Please contact us for more information about joining the e-academy. The Lean Healthcare Overview is a practical introduction to Lean, the philosophy and the tools. It is the best way to start learning about Lean. This course shows how best Lean practice from manufacturing can be applied successfully in primary and secondary care, as well as across wider health and social care units. It covers the origin of Lean thinking, its development in the healthcare sector and maps out how Lean can be applied to solve current issues. Virtual College has specialised in Lean training for over a decade in working with partners in the NHS. Discounts available for multiple purchases; please contact us on Discounts available for multiple purchases; please contact us on Online Course Directory 61 Online Course Directory

33 Health & Social Care Division Lean Healthcare e-learning courses Problem Solving Visual Management This course looks at a variety of tools to help individuals and teams solve both simple and complex problems. Some of the tools are used in healthcare, while others are new to the field. Every problem is different and may require a mixture of tools to solve. The aim of the course is to increase understanding of problem solving techniques. Once finished the learner will: know how to create a problem statement; be able to use different problem solving techniques; understand root cause analysis; understand error proofing theory; understand Failure Mode Effects Analysis (FMEA). Visual Management focuses on teaching learners about the importance of workplace organisation and how visual aids can help speed up processes and communications. Visual communication is all about replacing text with easy to understand images. However it can be used to control processes too. On completion learners will: understand what visual management is and how it can be useful; be able to list examples; appreciate the benefits of Key Performance Indicators and dashboards and suggest how they should be displayed; understand what visual controls are and why they are necessary. Process Flow Analysis (PFA) Customer feedback on Lean Healthcare e-learning courses: Standard Operating Procedure (SOP) Process Flow Analysis (PFA) is used to help fully understand the current condition of any process. It can make a huge process understandable, bring a large group together, create a vision and create an action plan. PFA is a visual aid to enable us to see the whole process from end to end, identifying the value, making it flow and eliminating waste. This module gives you a step-by-step guide of how to create a flow diagram using Excel. The overall aim of this module is to give learners a broad knowledge of the theory and tips for undertaking the PFA. Standard Operating Procedures (SOPs) are used to ensure consistency and quality and ensure the right people are trained for the job. This course will teach the learner the theory and practical tips for implementing SOPs, including understanding what they are, understanding the value of SOPs, assessments and training matrices and understanding how to write all three documents. The principles of Lean are also used: to be Lean is to provide produce or a service that the customer requires on-time, of good quality, at the right price, in the right amount, whilst meeting budget and reducing costs. It is visually pleasing and the information was presented in such a way that it kept my attention. I ve read this information before but I think I ll remember more this time because of the way in which it was presented. TH Good explanation of complex data. JE, Wakefield District Community Healthcare Services Simple explanations and easy to read. CC, NHS Knowsley Discounts available for multiple purchases; please contact us on Discounts available for multiple purchases; please contact us on Online Course Directory 63 Online Course Directory

34 Health & Social Care Division Introduction The Productive Series programme is specifically designed to help frontline staff spend more time on patient care, reduce waste and improve efficiency. To supplement The Productive Series, Virtual College has produced a suite of e-learning programmes developed to increase understanding of the programme. The progressive learning levels range from giving an absolute beginner an introduction to the programme, to accrediting a leader with experience in implementing strategic transformation within an organisation. The content has been provided by Productive Series experts and the following four programmes are now available: The Productive Ward The Productive Community Hospital Productive Community Services The Productive Mental Health Ward Productive Series courses Individuals choose the appropriate Productive and can undertake courses at the following levels: The Productive Introduction FREE to NHS England employees A good overview, useful to anyone working in a Productive environment or for anyone new to the Productive programme. The Productive Accredited Introduction 15 + VAT Similar to the above but on completion, staff who are able to provide an online witness testimony showing that they have been involved in the adoption process will be able to print out a City & Guilds certificate. The Productive Foundation 45 + VAT Takes the learner through three Foundation modules and the Toolkit module. The learner completes an auto-marked assessment on each module and is able to download a City & Guilds certificate on successful completion. The Productive Practitioner VAT Takes the learner through three Foundation modules and four Process modules and the Toolkit module. The learner completes an auto-marked online assessment and creates an e-portfolio which is assessed by a Productive and Virtual College approved assessor. On successful completion, the learner can download a City & Guilds certificate. The Productive Facilitator VAT Aimed at staff who have led and supported the roll-out of a Productive programme across a number of departments. In addition to the modules outlined in The Productive Practitioner, the learner must complete all remaining Process modules and the appropriate Leader s Guide. There is an online submission of evidence to create an e-portfolio, which is assessed by a Productive and Virtual College approved assessor. On successful completion, the learner can download a City & Guilds certificate. The Productive Programme Manager VAT Aimed at staff who have played a proactive part in leading and supporting the adoption of the Productive programme at a strategic level. As well as the levels described in the facilitator level, the learner must complete the Programme / Project Leader s Guide, complete an extended online portfolio and be interviewed online by an assessor. On successful completion, the learner can download a City & Guilds certificate. The individual Productive Series modules are also available as standalone e-learning resources for. Discounts available for multiple purchases; please contact us on Discounts available for multiple purchases; please contact us on Online Course Directory 65 Online Course Directory

35 Health & Social Care Division Business The Productive e-learning Leader courses Practitioner 179 Introduction A The bold Productive new partnership Leader is between a systematic, Virtual evidence-based College and Airedale programme NHS Trust which in looks 2006 at was the personal, first step team in and creating organisational the Lean Healthcare activity and Academy. aims to instil Set up a culture as a response of improvement to the at need all levels within of an the organisation. NHS to radically This programme change and is improve as much its about service behavioural provision, eliminate change, as it is inefficiencies about looking and at the cope processes with the we problems have in facing place to the do modern our day-to-day UK health work. economy, By adopting the and Lean embedding Healthcare best Academy practice in is now how an we industry manage leader. our workloads, run our meetings and deal with , we can get the best out of ourselves and our team. A manager is responsible for controlling or administering all or part of a company or similar organisation. It is vital that managers understand This aims to recognise those individuals who can demonstrate that they their role within an organisation; they are required to motivate staff, keep order and set standards. They coordinate people, money, projects, are making positive changes through the personal implantation of The and are often the conduit between workers and senior management. This module has been developed to provide learners with an increased Productive Leader programme. This course includes the ten modules understanding of the key competencies required for the role of a manager. On completion, learners will appreciate the difference between in programmes 1 & 2 and the learner completes an e-portfolio which is management and leadership and recognise the different stages of team development. assessed by an NHS Institute and Virtual College approved assessor The Productive Leader Self-development programme 69 + VAT The Productive Leader Facilitator VAT This encourages staff at all levels to start thinking differently, taking the learner through the five self-development modules: Thinking Strategies, Communicating & Influencing, Information Processing, Emotional Intelligence & Stress Management and Problem Solving. This is aimed at individuals that have led and supported the roll out of The Productive Leader programme. This course includes the ten modules in programmes 1 & 2, along with The Start-up Guide and Sustaining Improvement and the learner completes an e-portfolio which is assessed by an NHS Institute and Virtual College approved assessor. The Productive Leader Workload Management programme 99 + VAT This promotes thinking/acting differently, and moving towrds making positive changes whilst taking the learner through the Workload Management modules: Leadership Team Coaching, Workload Management, Meetings Management, Management, Workload Tools. The timing couldn t be better. The chance to release significant time in the working week has never been more appealing. Lead for Commissioning and Primary Care capacity and capability programmes, NHS Improving Quality. Discounts available for multiple purchases; please contact us on Discounts available for multiple purchases; please contact us on Online Course Directory 67 Online Course Directory

36 Safeguarding Children e-learning courses What is the Safeguarding e-academy? Awareness of Child Abuse and Neglect Six versions available Since 2006 the Safeguarding e-academy has grown into a member-focused training community of 72 UK organisations, including LSCBs, from across England, Scotland and Wales. Our ethos of collaborative development has led to a large portfolio of more than 40 courses that have been enjoyed by over 400,000 learners. Overview There is a substantial education and training requirement for those who work with children and adults at risk. Roles are varied and differ in levels of specialism, but one thing is key: safeguarding is everyone s business. This means it can be difficult to reach all of the people who need to be trained using faceto-face courses alone. The e-academy provides an opportunity to complement traditional face-to-face delivery. Through collaborative working and peer review, we ensure that the e-learning solutions developed are mapped to the core standards and national performance indicators our members must meet. These courses cover a variety of child protection and safeguarding children issues and are suitable for anyone who comes into contact with children. They aim to inform about the various types of abuse or neglect to a child and then explain what you must do if you suspect that a child is being abused or neglected. Introduction version aimed at those who have occasional contact with children. Foundation version aimed at those who have direct contact with children. Core version suitable for frontline professionals and those who have direct contact with children. Police based on the core version but includes information pertinent to police procedures. Young People version suitable for those working with young people aged years. Think Safe, Be Safe, Stay Safe created with South Tees Junior LSCB, this course is aimed at at year olds, i.e. peer mentors, baby sitters, work placements. The Aim The overarching aim of the e-academy is to improve the education and training process for those individuals and organisations that work within, and provide support to, the children s and adults workforce. Our prime focus is to make strategic use of online solutions to help enhance the traditional approach to education and training. Please contact us for more information about joining the e-academy. Call the safeguarding team on or [email protected] Discounts available for Safeguarding e-academy members Find out about membership on Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to 68 Online Course Directory 69 Online Course Directory

37 Safeguarding Children e-learning courses Basic Awareness of Domestic Violence Including the Impact on Children and Young People This course is suitable for any worker who is in regular contact or works regularly with children, young people and their families. The course will raise your awareness of the issues surrounding domestic violence and is suitable for volunteers, practitioners and managers from the voluntary, statutory and independent sectors. All levels of staff and volunteers should consider that the course could be relevant to their work, particularly those workers who feel that they may be the first point of contact for victims of domestic violence. Children s and Young People s Development in Health and Social Care Settings This course aims to increase awareness of the main issues around children s and young people s development. It provides learners with an increased understanding of the expected pattern of development and details the factors that can influence development. On completion, learners will understand how to monitor development as well as the interventions that should be taken if development is not following the expected pattern. Child Accident Prevention Common Core of Skills and Knowledge Unintentional childhood injury results in over 2 million visits to Accident and Emergency departments every year; over half of these injuries occur in the home. This module aims to raise parents and carers understanding of child accident prevention. Statistical data will highlight the high risk of unintentional child accidents. The course will look at access to supplementary guidance, look at risk factors, preventative measures and treatments after accidents.eatments after accidents. This course is designed to be relevant for all staff, paid and voluntary, working with children and young people. It is based around the Common Core of Skills and Knowledge and the CWDC induction standards. On completion of this course learners will have covered: an overview of Every Child Matters and Integrated Working; principles and values; equality, inclusion and anti-discriminatory practice; person-centred approaches; confidentiality, information sharing and record keeping. Both Parent and Practitioner versions are available. Childhood Obesity and HENRY This course on Childhood Obesity and the HENRY (Health, Exercise, Nutrition for the Really Young) programme is made up of 5 learning objects: the HENRY approach and the obesity epidemic; establishing healthy eating patterns; addressing food; being active; parenting for a healthy lifestyle. The material within this course will give you a detailed and in-depth understanding of the HENRY programme and its promotion of ways in which adopting parenting and lifestyle strategies can help to combat the obesity epidemic amongst young children. Communication in Health and Social Care or Children s and Young People s Settings Good communication skills are essential for health and social care professionals because they help them to develop relationships and demonstrate that they care. This course has been designed to provide learners with a basic understanding of what communication is and how it can be used to support people who need help. It provides learners with an increased understanding of why effective communication is important as well as the required knowledge to overcome barriers to communication. Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to 70 Online Course Directory 71 Online Course Directory

38 Safeguarding Children e-learning courses Cultural Awareness in Safeguarding It is vital that all children receive the same care and safeguards with regards to abuse and neglect, regardless of their background. As a result, this course has been developed to help practitioners working with children, young people and their families to be culturally aware during the course of their work and involvement. On completion learners will have an increased understanding of the four types of abuse which stem from culturerelated traditions, rituals and beliefs. It will also provide learners with the knowledge and skills required to feel confident in dealing with people from differing cultures. Equality and Inclusion in Health, Social Care or Children s and Young People s Settings Equality and inclusion within health and social care is vital to ensuring people s differences are valued and that people are treated equally and supported to take part in whatever they wish to do. This course has been designed to provide learners with the knowledge and skills required to promote and implement equality and inclusion. On completion, learners will have an increased understanding of the importance of equality and inclusion, as well as the knowledge required to work in an inclusive way. Duty of Care in Health, Social Care or Children s and Young People s Settings It is vital that that those working within health, social care or children s and young people s settings not only understand what it means to have a duty of care in their work role but also how to effectively implement a duty of care in everything they do. On completion of this course learners will be able to outline, understand and act upon their duty of care, helping to ensure the safety and wellbeing of those they support and for their own professional development to ensure the balance between acting on their responsibilities and allowing people the rights to make choices. esafety Guidance for Practitioners Technology is affecting younger age groups. Whereas earlier generations had to be content with dressing up as a cowboy or princess, nowadays children are armed with games consoles, mobile phones and the monster weapon that is the internet. Children don t only have access to technologies at home; ICT is embedded across the curriculum, so with such exposure children typically have a lot of confidence. However, their knowledge of the risks and dangers may not be high. As the internet is available in many places, anyone who works with children has a role to play in providing esafety education as well as supporting parents in providing a safe home environment. Early Child Development Foundation Hidden Harm The Effect of Parental Drug and Alcohol Misuse on Children The aim of this course is to increase awareness of the main issues around early child development. By providing learners with a better understanding of the key issues, they will be able to develop their work in a way that improves outcomes for parents and children. This course highlights the importance of a wide range of factors that affect the individual pathway along which each child develops. There are approximately 1.5 million children of problem drug and alcohol users in the UK. Services naturally focus attention on the problem user but the effects on the children can be overlooked. A new Government directive now aims to raise awareness of this issue and increase opportunities for early intervention. This course is designed for anyone working with children, young people and their families and aims to help the learner to spot the signs of harm and identify opportunities to safeguard the child. Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to 72 Online Course Directory 73 Online Course Directory

39 Safeguarding Children e-learning courses Information Sharing Level 2 Parental Mental Health This course complements the introductory module within our highly successful Integrated Working CAF course and covers many work-based scenarios to help the learner practice their understanding of this very important element of integrated working. Over 4 million people in the UK work with children, young people and their families. This course will be useful to all frontline practitioners who deal with children and who will need to share information about cases. The focus of this course is the importance of information sharing, why it is important and who it can affect. This course aims to increase awareness of the main issues surrounding mental distress in parents and how this impacts upon their children. The course aims to raise awareness of current legislation and guidance and gives a background to mental distress and attitudes towards it, both past and present. It helps the learner understand the causes and symptoms and variety of mental health problems parents may have so they will be able to appreciate the needs and experiences of different groups, and know how to advise and support parents and their children. Integrated Working CAF: Information Sharing Lead Professional This basic awareness course is made up of three learning outcomes: the common assessment framework (CAF), information sharing and the role of the lead professional. The course will give learners an in-depth understanding of these topic areas so that they can confidently discuss the concepts with families, should they need to. It will provide underpinning knowledge for lead professionals or practitioners, prior to face-to-face training. Personal Development in Health, Social Care or Children s and Young People s Settings It is important that everyone working within health, social care or children s and young people s settings is able to evaluate their own competence and personal development aspirations. As a result, this course has been designed for health and social care workers operating in a wide variety of settings. On completion, learners will have an increased understanding of what is required for competence in their own work role, as well as be able to reflect and evaluate on their own practice. In addition, learners will be able to make the best use of learning opportunities and reflective practice to develop their own practice. An Introduction to the Autism Spectrum Right from the Start with HENRY With 1 in 100 children on the autism spectrum, it is important that anyone who comes into contact with children and may encounter someone on the autism spectrum has an understanding of these conditions. As a result, this course aims to provide learners with a basic awareness of the autism spectrum and help to dispel many of the myths associated with these conditions. On completion, learners will have an increased awareness of the main characteristics of behaviour which children on the spectrum can commonly display, as well as an understanding of the strategies available to support these. This course covering the HENRY (Health, Exercise, and Nutrition for the Really Young) programme is made up of 5 learning objects: the HENRY approach; establishing healthy eating patterns; addressing food; being active; parenting for a healthy lifestyle. This course is aimed at parents who wish to learn more about their child s health and nutrition and encourages positive parenting from their child s birth onwards to ensure a healthy weight is maintained. Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to 74 Online Course Directory 75 Online Course Directory

40 Safeguarding Children e-learning courses Risk Taking Behaviour Safeguarding Children Refresher Training VAT This course has been designed to raise awareness of the main issues around risk taking behaviour and young people s sexual health. It is aimed at anyone who comes into regular contact with young people and/or their families in the course of their work. It provides learners with an increased understanding of risk taking behaviour allowing them to develop their work in a way that improves outcomes for young people. It is a statutory requirement for those working with children to update their knowledge of legislation and guidance and maintain the ability to act on concerns about the safety and welfare of children and young people. Government guidance suggests that refresher training must take place every three years. Whilst necessary, it can be costly and frustrating for staff, who may have heavy case loads and find it difficult to attend a refresher. This course has been developed in collaboration with experts, covering all changes over the last three years. Runaways South Yorkshire Protocol Safeguarding Children with Disabilities This course will provide the learner with information which will: enable staff and managers to understand the national and local context for runaways; enable staff and managers to make informed and effective responses; prevent children and young people from running away where possible; ensure children and young people are kept safe from harm and minimise the risk of repeat running away. This course was produced in partnership with Connexions South Yorkshire and has a number of pages specifically aimed at South Yorkshire protocols. However, the majority of the course deals with general and national issues. In the UK there are approximately 1.2 million children living with disabilities (Families and Children Study, 2002). This course aims to raise awareness of specific needs of disabled children in relation to their vulnerability and communication. The course contains an overview of the national and local agenda in relation to children with disabilities, basic knowledge of the range of protection needs of disabled children and information on how you can enable them to communicate about their experiences and provide support. Safeguarding Children and Young People from Abuse by Sexual Exploitation Safeguarding and Leadership This course aims to increase awareness of the main issues around the sexual exploitation of children and young people. It is aimed at anyone who comes into contact with children and young people during the course of their work. This course raises awareness of the legislation and guidance that applies to vulnerable groups and how these policies can be applied in practice. It explains risk assessments and vulnerability factors and outlines the roles of various agencies such as the police and social care so that learners know what their responsibility is. This online training course is intended for operational managers at all levels, including supervisors, frontline managers, managers of child protection units and managers involved in the specification, commission, monitoring and/or provision of services to children, young people and their families. Having completed the course, learners will know what is required to ensure that appropriate safeguarding training, monitoring and leadership is embedded through every organisation. Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to 76 Online Course Directory 77 Online Course Directory

41 Safeguarding Children e-learning courses Safer Recruitment Short Breaks for Disabled Children Local Safeguarding Boards have a responsibility to ensure that agencies named under Section 11 of the Children Act 2004 have safer recruitment practices in place. This course will assist those involved in recruitment, ensuring they meet these requirements. The course considers statistics relating to safer recruitment; statistics are important as they simplify the size of the problem. It also considers the background to the introduction of the more robust safer recruitment processes, which followed the Bichard Inquiry, and looked at the recruitment of Ian Huntley in the Soham case. Disabled children and young people could have a short break in a variety of places therefore involving a variety of workers, e.g. librarians, Scout/ Guide leaders, sport staff, etc. It is important that all those involved have the knowledge and skills required to provide the appropriate support and help ensure that a high quality experience is had by parents, carers, and children. As a result, this course has been designed to provide the learner with an increased understanding of the role of the short break worker including the tasks and responsibilities involved when providing support for disabled children enjoying a short break. Safe Sleeping for Babies Reducing the risk of SIDS Strategic Managers Integrated Working Also known as cot death, or Sudden Infant Death Syndrome, SID is the sudden, unexpected and unexplained death of an apparently well infant. In the UK, at least 300 babies die suddenly and unexpectedly every year. Being able to reduce the risk of any sudden, unexpected and unexplained death of an apparently well infant is a tremendous opportunity for everyone involved in a baby s care. This e-learning course has been developed to promote and support key safe baby sleeping messages, raising the awareness of parents, family members or other people who come into contact with families. On completion, learners will have an increased understanding of what can be done to keep sleeping babies as safe as possible. Over 4 million people in the UK work with children, young people and families. The focus of this course is the integrated working between these people, why it is important, who it can affect and the most effective way to achieve this through the use of three learning outcomes: the common assessment framework (CAF), information sharing and the role of the lead professional. This course is aimed at individuals who are either a manager or leader of staff who work with children, young people and families. Safer Working Practices Supervision and Appraisal in Early Years Settings All adults who come into contact with children in their work have a duty of care to safeguard and promote their welfare. The vast majority of adults working with children act professionally to provide a safe and supportive environment. However in this area of work, tensions and misunderstandings can occur; the answer is not to work in a bubble. We have learnt from many adults, they are inadequately informed about their responsibilities and, as a result, they may unintentionally avoid certain practices completely. This course aims to outline clearly what behaviours are and are not acceptable. Promotion at work is an exciting time but a new post with supervisory duties can often feel daunting. As a result, this course provides advice and guidance that will help you make a smooth and fulfilling transition to a supervisory role and help to ensure that you enjoy a positive professional working relationship with your work colleagues. The course addresses some of the fundamental skills that are needed in order to be an effective supervisor, including engaging and motivating staff, developing staff and releasing their potential through the supervisory process. Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to 78 Online Course Directory 79 Online Course Directory

42 Safeguarding Children e-learning courses Teenage Pregnancy This course aims to increase awareness of the main issues around teenage pregnancy and young people s sexual health. By helping to give the learner a better understanding, it will help to develop the learner to work in a way that improves outcomes for young people. This course looks at the risk factors associated with teenage pregnancy, including positive interventions aimed at reducing the under-18 conception rate. It is intended for all workers who are in regular contact with young people and/or their families to help them work towards achieving these objectives. What is the Child Protection e-academy? The Child Protection e-academy provides training for the children s workforce in Scotland. All courses have been designed to fully reflect current Scottish best practice, guidance and legislation. If you are interested in collaborating on new topics please contact us. An Introduction to Getting it Right for Every Child (GIRFEC) 15 + VAT Wellbeing in Sexual Health This course aims to equip those working with young people or their families to understand the pressures and issues they face, both nationally and locally. This course was produced in partnership with Blackpool Children s Trust and has a number of pages specifically covering the Blackpool area. However, the majority of the course deals with general and national issues. It aims to help learners understand where to signpost young people with questions about their sexual health, to share decision making where the sexual health of a young person is an issue and to make sure they know their role and how it is affected by current policies. This bite size course explains in some detail the Getting it Right For Every Child framework, which is the national approach in Scotland to supporting and working with children and young people. GIRFEC is relevant for everyone who works with children and young people as well as those who work with adults who look after children. GIRFEC seeks to encourage changes in culture, systems and practice across services for children, promote a child centred approach and engender a common understanding and shared language across all agencies. This is with the aim of putting children and their families at the heart of the decision making process, giving all children and young people the best possible start in life. This is an essential learning package for practitioners and other members of the children s workforce who wish to understand the philosophy behind this important new model of child protection and how to apply it in practice. Awareness of Child Abuse and Neglect (Scotland) - Foundation This engaging and interactive e-learning course has been designed to help increase learner s knowledge of child protection processes and procedures which are embedded across Scotland. On completion, learners will have an increased understanding of how to recognise the signs that a child or young person may be in need of help and protection from harm, as well as increased confidence in responding appropriately when a concern is raised about a child or young person. Areas covered include physical abuse, sexual abuse, emotional abuse, neglect and what to do if you suspect abuse or neglect. Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to 80 Online Course Directory 81 Online Course Directory

43 Safeguarding Adults e-learning courses Common Induction Standards Training Suite We have a suite of eight courses covering the Common Induction Standards These courses all map to the QCF and serve as underpinning knowledge for the Diploma in Adult Social Care. Courses included in the suite: 1. Communication in Health and Social Care or Children s and Young People s Settings 2. Duty of Care in Healthcare, Social Care or Children s and Young People s Settings 3. Equality and Inclusion in Healthcare, Social Care or Children s and Young People s Settings 4. Handling Information in Health and Social Care Settings 5. Health and Safety in Health and Social Care Settings 6. Person-Centred Approaches in Adult Social Care Settings 7. Personal Development in Healthcare, Social Care or Children s and Young People s Settings 8. The Role of the Health and Social Care Worker If you d like to know more about the Common Induction Standards suite of courses please call or [email protected] Save 120 when buying the multi-course suite. Deprivation of Liberty Safeguards Dignity in Care In cases where people lack the capacity to consent to particular treatment or care that is recognised by others as being in their best interests or which will protect them from harm, Deprivation of Liberty Safeguards (DOLS) have been introduced to protect their rights and ensure their care is in their best interests. This course is aimed at practitioners who deal with people using services whose requirements outline a need for knowledge of the Mental Capacity Act and, specifically, the issue of deprivation of liberty safeguards. Dignity can be a difficult term to define. This is because dignity means different things to different people and can cover a wide range of topics. We believe that dignity is about ensuring that people in care are treated with respect in adult social care whatever the setting. On completion of this course learners will: understand how the people we support might feel when not treated with dignity and respect; know what constitutes best practice; understand why inappropriate staff attitudes must be challenged; and ensure all staff working in adult social care employ best practice. Dementia Awareness Falls and Fracture Prevention in Older People This course aims to raise carers understanding about the lived experience of a person with dementia, looking at the person first and then exploring simple techniques to help keep the person with dementia independent for longer. This course will allow the learner to: reflect on personal and professional values; explore the lived experience of a person who has memory loss and recognition difficulties; learn simple techniques on how to support a person with dementia and their carers; explore relevant legislation; and understand the importance of encouraging the recording and sharing of information to improve the quality of life for a person with dementia. We all worry about what to do if an older person falls and the 10 sections of this course cover essential knowledge for everyone. One third of older people are classified as recurrent fallers, meaning a fall suffered by an older person may not be a one-off event. This in-depth course covers a range of topics that will ensure you can assess and identify when an older person may be at risk of a fall and methods to reduce this risk. These methods vary from internal factors to creating a safer environment. Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to 82 Online Course Directory 83 Online Course Directory

44 Safeguarding Adults e-learning courses Handling Information in Health and Social Care Settings Moving and Handling Objects and People This course is aimed at people working in a wide range of settings, encompassing health services and adult social care. It covers the knowledge and skills needed to implement and promote good practice in recording, storing and accessing information. On completion, learners will have an increased understanding of the requirements for handling information in health and social care settings, and be able to support others in handling information. Moving patients is one of the most important skills needed in an NHS or care environment. It is important to move patients carefully to avoid any injury. This moving and handling course provides learners with the knowledge they need in order to reduce the chance of causing an injury whilst moving loads in their work environment. Four main areas are covered: moving and handling and the law; the spine and back care; moving and handling objects; moving and handling people. Save 120 when buying the multi-course suite. Hate Crime Medication Awareness A hate crime is any criminal offence or incident which is perceived by the victim, or any other person, as being motivated by prejudice or hate, based on a person s real or perceived race, religious belief, sexual orientation, disability or transgender identity. Hate crimes statistics across the UK are shocking, with a total of 52,028 crimes recorded in 2009 in which the offence was motivated by prejudice. These crimes can have a far more serious psychological effect on the victims and the communities they represent than many other crimes. As a result, this course aims to raise awareness of hate crime and hate incidents and their true extent in our communities. This course aims to provide learners with the required knowledge to support the use of medication in health and social care settings. It provides information on the different types, classifications and forms of medication, as well as providing guidance on safe storage and disposal. On completion learners will also have an increased understanding of the importance of accurate recording and reporting when administering medication. An Introduction to Telecare and Telehealth Telehealth is the delivery of healthcare-related services and information via telecommunication technologies. It supports independent living by providing healthcare services from a distance (e-health). This course is accredited by the Royal College of Nursing and, on completion, learners will: have a knowledge of telehealth and its functionalities; have a more focused understanding of how these initiatives may influence the ways in which they work; and understand the key drivers of the development and implementation of telecare and telehealth, including achieving more effective and higher-quality care. Mental Capacity Act The Mental Capacity Act is intended to assist and support people who may lack capacity and to discourage anyone who is involved in caring for someone who lacks capacity from being overly restrictive or controlling. The Act also aims to balance an individual s right to be protected from harm if they lack capacity to make decisions to protect themselves. This course aims to help care workers look at how the Act will affect them and to help them to develop best practice. Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to 84 Online Course Directory 85 Online Course Directory

45 Safeguarding Adults e-learning courses Safeguarding Adults at Risk The Management of Urinary Catheterisation for Adults This course looks at the issues relating to safeguarding adults. There are numerous notable drivers that have helped to shape the UK s approach towards safeguarding adults and the course will explore many of them, looking at important regulations. It is often impossible to determine whether someone is vulnerable just by looking at them and can include: people in need in community care services; people with mental or other disability; people unable to take care of themselves or unable to protect themselves against harm or exploitation; or people who are vulnerable by virtue of age or illness. Urinary catheterisation is an intervention performed by healthcare workers to enable emptying of the bladder or instillation of a solution/ medication, by insertion of a catheter. Although it is a common procedure, it carries many risks and is a significant cause of healthcareacquired infections. On completion of this course learners should be able to apply what they learn into practice. This course has been developed in partnership with Bradford and Airedale Teaching PCT. Safeguarding Everyone Protecting Children, Young People and Adults At Risk It is vital that those working within health and social care understand how important it is for practitioners to always ensure the safety and security of anyone within their care, or with whom they come into contact as part of their role. This course has been designed to provide learners with the knowledge required to recognise the signs of abuse and respond appropriately to suspected or alleged abuse. In addition, learners will also have an increased understanding of the most appropriate ways to reduce the likelihood of abuse, as well as recognise and report unsafe practices. Tissue Viability Pressure ulcers can be extremely painful, difficult to treat and in some extreme cases even life-threatening. As a result, this course has been designed to provide learners with an increased awareness of the causes and contributing factors of skin pressure damage, referred to as ulcers. This course provides learners with an increased understanding of the regulatory requirements relating to tissue viability, as well as information on appropriate wound care. On completion of the course, learners will also have the required knowledge to assess the risk from pressure ulcers on individuals and knowledge of the relevant tools available to prevent damage occurring. Self Care Self care includes self care and self management. Self care: individuals taking responsibility for their own health and wellbeing. Self management: individuals making the most of their lives and coping with difficulties. This module looks at the 4 elements of supporting self care: skills, tools, advice and networks (STAN). On completion, learners will have a broad knowledge of what self care is, have a basic knowledge of the seven common core principles and be able to offer examples of how each of the STAN elements can support self care. Understand How to Support Individuals with Autistic Spectrum Conditions This course is aimed at anyone who may come into contact with an individual with an autistic spectrum condition. It provides learners with an increased understanding of the autistic spectrum and offers strategies to support those on it. On completion, learners will have an increased awareness of the main characteristics of autistic spectrum conditions and increased understanding of different techniques and approaches which can be used to support individuals with an autistic spectrum condition to learn and develop new skills. Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to 86 Online Course Directory 87 Online Course Directory

46 Common Induction Standards Training Suite 1. Communication in Health and Social Care or Children s and Young People s Settings Good communication skills are essential for health and social care professionals because they help them to develop relationships and demonstrate that they care. This course has been designed to provide learners with a basic understanding of what communication is and how it can be used to support people who need help. It provides learners with an increased understanding of why effective communication is important, as well as the required knowledge to overcome barriers to communication. Only 120 when buying the multi-course suite. 4. Safeguarding Adults at Risk This course looks at the issues relating to safeguarding adults. There are numerous notable drivers that have helped to shape the UK s approach towards safeguarding adults and the course will explore many of them, looking at important regulations. It is often impossible to determine whether someone is vulnerable just by looking at them and can include: people in need in community care services; people with mental or other disability; people unable to take care of themselves or unable to protect themselves against harm or exploitation; or people who are vulnerable by virtue of age or illness. Only 120 when buying the multi-course suite. 2. Duty of Care in Health, Social Care or Children s and Young People s Settings It is vital that that those working within healthcare, social care or children s and young people s settings not only understand what it means to have a duty of care in their work role but also how to effectively implement a duty of care in everything they do. On completion of this course learners will be able to: outline, understand and act upon their duty of care; help to ensure the safety and wellbeing of those they support, and for their own professional development, ensure the balance between acting on their responsibilities and allowing people the rights to make choices. Only 120 when buying the multi-course suite. 5. Health and Safety in Health and Social Care Settings This course has been developed for individuals working in a wide variety of health and social care settings. It provides learners with the knowledge and skills required to promote and implement health and safety. On completion, learners will have an increased understanding of their own responsibilities and the responsibilities of others, relating to health and safety in the work setting. In addition, the course provides learners with the required knowledge to prevent the spread of infection, promote fire safety and how to handle hazardous substances and materials. Only 120 when buying the multi-course suite. 3. Equality and Inclusion in Health, Social Care or Children s and Young People s Settings Equality and inclusion within health and social care is vital to ensuring people s differences are valued, and that people are treated equally and supported to take part in whatever they wish to do. This course has been designed to provide learners with the knowledge and skills required to promote and implement equality and inclusion. On completion, learners will have an increased understanding of the importance of equality and inclusion, as well as the knowledge required to work in an inclusive way. Only 120 when buying the multi-course suite. 6. Person-Centred Approaches in Adult Social Care Settings Person-centred planning is crucial to providing quality care and support. It helps professional care and support workers find out what is important to the person they support and enables services to be built around what matters most to that individual. This course has been designed to provide learners with the knowledge and skills required to promote and implement person-centred approaches in adult social care settings. On completion, learners will have an increased understanding of person-centred approaches including the importance of consent and the role of risk assessment. Only 120 when buying the multi-course suite. Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to 88 Online Course Directory 89 Online Course Directory

47 Common Induction Standards Training Suite 7. Personal Development in Health, Social Care or Children s and Young People s Settings It is important that everyone working within healthcare, social care or children s and young people s settings is able to evaluate their own competence and personal development aspirations. As a result, this course has been designed for health and social care workers operating in a wide variety of settings. On completion, learners will have an increased understanding of what is required for competence in their own work role, as well as be able to reflect and evaluate on their own practice. In addition, learners will be able to make the best use of learning opportunities and reflective practice to develop their own practice. Save 120 when buying the multi-course suite. 8. The Role of the Health and Social Care Worker This course aims to provide learners with an increased understanding of the nature of working relationships within health and social care, as well as to raise awareness of the importance of working in ways that are agreed with the employer, and working in partnerships with others. It is targeted primarily at those who are interested in, or new to, working in social care settings and need to learn more about the role of a health and social care worker. Save 120 when buying the multi-course suite. Customer feedback on Safeguarding Adults e-learning courses: I have completed 6 or 7 administration of medication courses (full day training) - the e-learning package contained more information and is cost-effective as it does not impact on service delivery. JC, Hillingdon A good revision exercise for myself on the composition of the skin and all its functions. AR, Healthcare e-academy It is so easy to access. Also you can work at your own pace. LG, Good Foundations Very easy to understand and the visual aids are entertaining. RM, Sunderland Safeguarding Children Board Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to Discounts available for Safeguarding e-academy members Find out about membership on To buy a course go to 90 Online Course Directory 91 Online Course Directory

48 Education Division Education e-learning courses How can we help? From pre-school through to Universities, Virtual College s Education Division supplies e-learning tools and resources across the entire range of educational establishments. Our aim is to provide quality online solutions which deliver real economic benefits. Schools Virtual College currently provides e-learning courses to over 2,000 schools throughout the UK. As an Ofsted inspected organisation, we work closely with these establishments delivering additional training for staff and courses for learners to assist with their learning and development. Further Education Colleges and independent training providers are a particular area of focus. We partner with these providers, working closely with them to create specific online learning resources which cover their selected areas of subject expertise. Apprenticeships have been highlighted as a key feature of Government policy to address skills gaps in the UK. Apprenticeship providers and colleges are facing challenges to increase delivery volumes against a backdrop of funding reductions. We help to support cost effective, successful apprenticeship provision by supplying sophisticated online tools and learner resources. As a major provider of e-learning resources, why not speak to us about opportunities to develop materials for other apprenticeship frameworks. Please contact us for more information about using the Apprenticeship e-academy to assist with your apprenticeship delivery. To purchase these courses online go to Discounts available for multiple purchases; please contact us on We have created a clear structure for achievement and progression through the apprenticeship and developed a wide range of e-learning materials. Pre-recruitment and screening level Powerful aids to your recuitment and initial assessment processes, including: Funding Eligibility Personality Profile Apprenticeship Suitability Aptitude Tests Apprenticeship Profile Functional Skills Screener Learning Style IT Confidence The functionality includes self-registration for the learners and the ability to upload their documents. Foundation level Provides a full apprenticeship induction with ERR and PLTS qualifications, including: Induction Leaner Charter Equality & Diversity Employee Rights & Responsibilities Introduction to Health & Safety Personal Learning & Training Skills Includes an optional Employment Rights and Responsibilities e-portfolio course mapped to your awarding organisation. Functional skills level Allows students to develop their functional skills in Maths, English and ICT, including: Screeners Training Diagnostic Practice Test Learning Plan Assessment Also available, optional functional skills tasks for learners to upload for their assessors to mark. Knowledge level Covers the technical certificate modules to ensure apprentices can do their job properly, including: Initial Assessment Video Resources Mandatory Units Knowledge Content Diagnstic Practice Test Competency level Application of skills and knowledge in the working environment, this level includes: Competency Induction Optional Units Mandatory Units To purchase these courses online go to Discounts available for multiple purchases; please contact us on Online Course Directory 93 Online Course Directory

49 Education Division Education e-learning courses Foundation Level Learning These resources have been developed with reference to the Skills Funding Agency guidelines, the Specifications for Apprenticeship Standards in England and the Ofsted Excellence Gateway. Introduction to Health and Safety 15 + VAT In completing this course, apprentices will be able to recognise the basic elements of health and safety as required at the outset of their apprenticeship, summarise how it is applied in their workplace, identify rights and responsibilities and explain what happens if there is an accident. Introduction for Apprenticeships Employee Rights and Responsibilities Equality and Diversity 15 + VAT This is aimed at anyone starting an apprenticeship. It introduces learners to what they can expect from an apprenticeship and familiarises them with all of the elements of apprenticeship delivery VAT This course enables apprentices to recognise the range of employer and employee statutory responsibilities and rights under employment law, understand procedures and their role within the organisation, and have an informed view of career pathways. Equality and diversity is often obscured by myths and most people are wary of dealing with such issues for fear that they may do or say something wrong. This course is aimed at helping learners to be better placed to play their part in promoting equality and diversity. Personal Learning and Thinking Skills Learner Charter 15 + VAT This module is aimed at introducing apprentices to the concept of personal learning and thinking skills (PLTS) which they will develop throughout their apprenticeship programme. They will then be able to understand and know about personal learning and thinking skills and understand how PLTS types are categorised VAT Successful apprenticeships rely on the apprentice, employer and training provider all working together. This course has been designed to offer learners an overview of the standards of behaviour that will be expected from them and outlines what action can be taken to resolve difficult situations that may arise. For volume purchases, the 6 courses above can be bundled together at a price of dependent on volume. To purchase these courses online go to Discounts available for multiple purchases; please contact us on To purchase these courses online go to Discounts available for multiple purchases; please contact us on Online Course Directory 95 Online Course Directory

50 Education Division Education e-learning courses Functional Skills We provide an initial assessment and diagnostic tool to identify learner needs. The system also provides associated assessment material to support knowledge building from EL3 to L2. The system allows each training organisation to track learner progression effectively. POA All of the content created for our multi-platform functional skills resources are in line with core curriculum references. Screening Our profiling tools help to identify problems at an early stage Summative Assessment Preparing your learners for their final assessments Initial & Diagnostic Assessment Combined curriculum linked tool to identify levels and areas of strength/weakness Formative Assessment Open assessment questions enabling the development of problem solving skills Learning Materials Self-study e-learning referenced to the curriculum & learner s abilities To purchase these courses online go to Discounts available for multiple purchases; please contact us on To purchase these courses online go to Discounts available for multiple purchases; please contact us on Online Course Directory 97 Online Course Directory

51 Education Division Education e-learning courses Knowledge Level Learning These resources have been developed to support specific technical certificates within the Business Administration, Customer Service, Engineering, Manufacturing and Health and Social Care frameworks. POA Health and Social Care The Apprenticeship e-academy has developed a series of 11 underpinning knowledge e-learning courses for the L2 and L3 Diploma in Health and Social Care for Adults: Business Administration Business Improvement Techniques Customer Service Business administration plays a crucial role in organisations by making a significant contribution to the effective running of the office. This content supports the delivery of the technical certificate in Business Administration: Principles of personal responsibilities and working in a business environment Principles of providing administrative services Principles of managing information and producing documents A comprehensive suite of e-learning resources is provided, including: 5S Health and Safety Kaizen Team Working Visual Management This course has been developed to provide learners with an increased understanding of the principles behind providing a good service to customers. This course will cover the following learning outcomes: Understand the relationship between customer expectations and customer satisfaction Understand the service offer of organisations Understand how the service chain supports the delivery of good customer service Mandatory Units: The Role of the Health and Social Care Worker Person Centered Approaches in Health and Social Care Handling Information in Health and Social Care Settings Health and Safety in Health and Social Care Safeguarding and Protection in Health and Social Care Duty of Care in Health, Social Care or Children s and Young People s Settings Personal Development in Health, Social Care or Children s and Young People s Settings Communication in Health, Social Care or Children s and Young People s Settings Equality and Inclusion in Health, Social Care or Children and Young People s Settings Optional Units: Medication Awareness Understand how to support Individuals with Autistic Spectrum Conditions To purchase these courses online go to Discounts available for multiple purchases; please contact us on To purchase these courses online go to Discounts available for multiple purchases; please contact us on Online Course Directory 99 Online Course Directory

52 Education Division Education e-learning courses Health and Social Care An additional 6 units are also available for the L2 Certificate and L3 Diploma for the Children and Young People s Workforce: Mandatory Units: Duty of Care in Health, Social Care or Children s and Young People s Settings Personal Development in Health, Social Care or Children s and Young People s settings Communication in Health, Social Care or Children s and Young People s settings Equality and Inclusion in Health, Social Care or Children and Young People s Settings Children s and Young People s Development in Health and Social Care Settings Optional Units: Medication Awareness Employability We haver created a range of online resources which can be used by a wide variety of learning organisations to support their preparation for work activities. These courses cover: Self assessment CV builder Positive attitudes and behaviours Interview skills Confidence self esteem First day at work Job search Application form Workplace values Communication in the workplace Each of the above knowledge-based courses has been written to L3 standards. Learners work through the work based activities within their e-portfolios and are then assessed as appropriate at L2 or L3. STEP Courses coming soon: STEP is a strategic e-learning partnership conceived by Virtual College to help you enhance the quality of your training and meet your commercial challenges. Step is a partnership with colleges and independent learning providers which supports the development of high quality e-learning modules within Further Education. Call us or vist our web site for more information. Children s Care, Learning and Development Retail Management Team Leading To purchase these courses online go to Discounts available for multiple purchases; please contact us on To purchase these courses online go to Discounts available for multiple purchases; please contact us on Online Course Directory 101 Online Course Directory

53 Index: Index: 5S Essentials 40 5S Productivity Suite 40 6S Productivity Suite 61 17th Edition First Amendment 39 17th Edition Incorporating First Amendment BS7671:2008 Incorporating Amendment No. 1: Level 3 Initial Verification of Electrical Installations Level 3 Periodic Inspection, Testing and Reporting of Electrical Installations 39 Anaphylaxis Awareness 47 An Beginners Guide to Leasehold and Shared Ownership Management 27 An Introduction to Behaviour Change Techniques 59 An Introduction to Contract Management 27 An Introduction to Estate Services 27 An Introduction to Getting it Right for Every Child (GIRFEC) 81 An Introduction to Governance for Registered Social Landlords in Scotland 29 An Introduction to Governance for Social Housing Providers 28 An Introduction to Social Housing 28 An Introduction to Social Housing in Scotland 28 An Introduction to Social Media for Business 18 An Introduction to Telecare and Telehealth 84 An Introduction to Telemedicine 59 An Introduction to the Autism Spectrum 74 An Introduction to the New Regulatory Framework for Social Housing in England 29 An Introduction to the New Regulatory Framework for Social Housing in Scotland 29 An Introduction to the Right to Buy and Right to Acquire in England 30 An Introduction to Welding Safety 41 Asbestos Awareness Category A Training 41 Aseptic Techniques 47 Awareness of Child Abuse and Neglect (Scotland) - Foundation 81 Awareness of Child Abuse and Neglect Six versions available 69 Awareness of Legionnaires Disease 48 Basic Awareness of Domestic Violence Including the Impact on Children and Young People 70 Business Administration 98 Business Improvement Techniques 98 Capacity and Demand 61 Carbon Literacy 14 CAST Compressed Air System Technology 14 Child Accident Prevention 70 Childhood Obesity and HENRY 70 Children s and Young People s Development in Health and Social Care Settings 71 Climbing the Career Ladder 30 Common Core of Skills and Knowledge 71 Common Induction Standards Training Suite 82 Communication in Health and Social Care or Children s and Young People s Settings 88 Communication in Health and Social Care or Children s and Young People s Settings 71 Confidentiality in the Workplace 15 Conflict Resolution for Healthcare 48 Conflict Resolution in the Workplace 15 Cultural Awareness in Safeguarding 72 Customer Care 15 Customer Excellence for Frontline Staff 30 Customer Service 98 Data Protection in the Workplace 16 Dealing with Anti-Social Behaviour 31 Dementia Awareness 82 Deprivation of Liberty Safeguards 83 Dignity in Care 83 Display Screen Equipment and Workstation Health and Safety 16 Duty of Care in Health, Social Care or Children s and Young People s Settings 88 Duty of Care in Health, Social Care or Children s and Young People s Settings 72 Early Child Development Foundation 72 Employability 101 Employee Rights and Responsibilities 94 End of Life Care 48 Environmental Technologies ( ) 41 Equality and Diversity 94 Equality and Diversity in the Workplace 17 Equality and Inclusion in Health, Social Care or Children s and Young People s Settings 88 Equality and Inclusion in Health, Social Care or Children s and Young People s Settings 73 Equality & Diversity for Contractors - Getting it right! 31 Equal Opportunities and the Law 16 esafety Guidance for Practitioners 73 Falls and Fracture Prevention in Older People 49, 83 Fire Safety and Evacuation 17 First Aid: The Primary Survey 17 Handling Information in Health and Social Care Settings 84 Hate Crime 84 Health and Safety for Healthcare 49 Health and Safety in Health and Social Care Settings 89 Health and Safety in the Workplace 18 Health and Social Care 99 Healthy Living 31 Hidden Harm The Effect of Parental Drug and Alcohol Misuse on Children 73 How to Carry Out Portable Appliance Testing (PAT) 42 How to Delegate Effectively 7 How to Develop a Culture of Openness and Trust 7 How to Develop an Effective Induction 8 How to Manage Capability 8 How to Manage Coaching 8 How to Manage Conflict 9 How to Manage Discipline and Grievance 9 How to Manage Equality and Diversity 10 How to Manage Learning and Development 10 How to Manage Performance Reviews 10 How to Manage Recruitment and Selection 11 How to Manage Redundancy 11 How to Manage Retirement 11 How to Manage Sickness and Absence 12 How to Manage Through Change 12 How to Manage Volunteers 12 How to Manage Working Parents 13 How to Recognise and Reward Your Team 13 Identifying Engineering Materials 42 Infection Prevention and Control 49 Information Sharing Level 2 74 Information Technology (IT) Skills Suite (mapped to ECDL) 18 Integrated Working CAF: Information Sharing Lead Professional 74 Introducing Telecare and Telehealth 59 Introduction for Apprenticeships 94 Introduction to Health and Safety 95 IOSH Working Safely 43 Lean4Leaders 42 Lean Healthcare Overview 61 Learner Charter 95 Lesbian, Gay, Bisexual and Trans Awareness 19 Level 1 Food Safety and Hygiene 23 Level 2 Food Safety and Hygiene for Catering 23 Level 2 Food Safety and Hygiene for Manufacturing 23 Level 2 Food Safety and Hygiene for Retail 24 Level 3 Supervising Food Safety 24 Lone Working in Healthcare 50 Managing a Home 32 Managing Attendance 19 Managing Stress and Pressure 19 Manual Handling 20 Medication Awareness 5085 Mental Capacity Act 85 Money Matters - Financial Inclusion 32 Moving and Handling Objects and People 51, 85 Moving Loads by Lifting and Slinging 43 National Curriculum for the Training of Health Care Professionals who care for Children and Young People with Diabetes Mellitus 53 Nutrition, Healthier Foods and Special Diets - Foundation 24 Opening Doors: Equality, Diversity and Cultural Awareness 33 Parental Mental Health 75 Personal Development in Health, Social Care or Children s and Young People s Settings 90 Personal Development in Health, Social Care or Children s and Young People s Settings 75 Personalising and Assessing Need in Care and Support Planning 33 Personal Learning and Thinking Skills 95 Personal Safety for Lone Workers 20 Person-Centred Approaches in Adult Social Care Settings 89 Person Centred Approaches in Health and Social Care 87 Plain English 33 Preparing for the Health, Safety and Environment Test for Operatives 43 Problem Solving 62 Process Flow Analysis (PFA) 62 Professional Boundaries 34 Right from the Start with HENRY 75 Risk Assessment Online Course Directory 103 Online Course Directory

54 Index: Risk Taking Behaviour 76 Runaways South Yorkshire Protocol 76 Safeguarding Adults at Risk 86 Safeguarding Adults (POVA) 34 Safeguarding and Leadership 77 Safeguarding Children and Young People from Abuse by Sexual Exploitation 76 Safeguarding Children Refresher Training 77 Safeguarding Children with Disabilities 77 Safeguarding Everyone Protecting Children, Young People and dults At Risk 86 Safer Recruitment 78 Safer Working Practices 78 Safe Sleeping for Babies Reducing the risk of SIDS 78 Self Care 86 Short Breaks for Disabled Children 79 Slips, Trips & Falls 21 Solar PV Installation ( ) 44 Solar PV Installation and Maintenance ( ) 44 Standard Operating Procedure (SOP) 62 STEP 100 Strategic Managers Integrated Working 79 Supervision and Appraisal in Early Years Settings 79 Teenage Pregnancy 80 The Assessment and Management of Urinary Incontinence and Bladder Dysfunction in Adults 47 The Basics of Tenancy Management 34 The Bribery Act The Bribery Act 2010 for Social Housing Providers 35 The Management of Urinary Catheterisation for Adults 50, 87 The Principles of Effective Income Management 35 The Productive Accredited Introduction 65 The Productive Facilitator 65 The Productive Foundation 65 The Productive Introduction 65 The Productive Leader Facilitator 67 The Productive Leader Practitioner 66 The Productive Leader Self-development programme 66 The Productive Leader Workload Management programme 66 The Productive Practitioner 65 The Productive Programme Manager 65 The Role of the Health and Social Care Worker 90 The Safe Management of Hypoglycaemia 52 The Safe Use of Insulin 51 The Safe Use of Insulin Syringes, Pen Devices, Pumps and Sharps 52 The Safe Use of Intravenous Insulin Infusion in Adults 51 The Safe Use of Non-Insulin Therapies for Diabetes 52 TIGER Caldicott 53 TIGER Essentials 54 TIGER Information Governance (IG) Management 55 TIGER Information Security 56 Time Management 21 Tissue Viability 87 Understand How to Support Individuals with Autistic Spectrum Conditions 87 Understanding Gypsy and Irish Traveller Identify in Society 36 Understanding the Role of the Manager 7 Visual Management 63 Wellbeing in Sexual Health 80 Working Safely with Compressed Air 21 Other literature available from Virtual College E nable the complete LMS solution with over 1,000,000 learners Become an approved e-learning reseller Expand your training provision and generate additional income The People Manager s Toolkit Online Management Training Created to develop the full potential of people managers These modules can progress to a City & Guilds Accredited Certificate With over 1 million online learners, Virtual College is one of the UK s leading e-learning providers.?? E nable E nable is our complete Learning Management System (LMS). This brochure explains its key features and typical applications. e-learning reseller A Reseller is a person or organisation who wishes to sell Virtual College online courses. This brochure explains the business and financial benefits to you and the process for becoming a Reseller. The People Managers Toolkit The People Manager s Toolkit aims to help those who manage others to achieve their full potential. This brochure details the 20 courses available and pricing structure. These brochures are available for download from our website: Printed copies of these brochures are also available. Please contact us on or [email protected] to obtain a copy. 104 Online Course Directory

55 For an up-to-date list of all our courses visit our website at Virtual College Group plc Marsel House, Stephensons Way, Ilkley, West Yorkshire, LS29 8DD, England , Virtual College is a limited company registered in England and Wales, a division of Virtual College Group plc. Registered Office: Marsel House, Stephensons Way, Ilkley, West Yorkshire, LS29 8DD Registration Number: , VAT Number: GB Prices and course content correct at time of print. Virtual College reserves the right to amend prices and content. VC_023 WP010114