GovTech 2013: Common Government ICT Architecture Version: 1.0. Unathi Mtya. SITA GSS: Integration & Interoperability.

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1 GovTech 2013: Common Government ICT Architecture Version: 1.0 SITA GSS: Integration & Interoperability Unathi Mtya 22 October 2013

2 Agenda Introduction Government Strategy Issues, Challenges & Initiatives SITA e-government Strategy Government Common ICT Architecture Integration Context Maturity Drives Value Dependencies Conclusion Questions & Answers 2

Government Common ICT Architecture Integration Context

3 Introduction Integration and e-services exposure is changing the world Poodwaddle World Clock So far 3,510,218 South Africans filed their tax 3

4 Introduction There are two groups of people For Integration Against Integration Hope for the realisation of value. Investing in a dinosaur!!! 4

5 Introduction Linear Approach Integrated Approach 5

6 Can we afford to have SA e-government ranking at this level? We have slipped from 45th position in 2003 to 101st in 2012!!! Top 5 countries in 2012 Continual decline of our ranking Our neighbours, also in decline * UN Global e-government Survey ranks 193 Member States of the UN 6

!! Top 5 countries in 2012 Continual decline of our ranking Our

7 Can we afford to have fragmented data sources instead of a single citizen view? Various Data Custodians P lace R ecords Grade A ge e.g Old Age Child Care Com pany Info Directors D efense R esource Pool Dependants DoD Foster C hildren Incom e S AR S S tudent A dm in DoE DUC ATION D olab O UR Grants Dependants DoS OC DE V V etting N IA Mineral Rights R ehabilitation P lace N am es External Info D AC D TI DFA D ME Movem ent DoHO ME A FFA IRS Control DLA Current A ddress Births Deaths DoC Deeds Properties P ower W ater S ervices Condition Disease Hospitals DP LG C linics D ohe ALTH DoH OU SING DW AF D ot S AP S ND A Jail Info D CS P arolees Jail Mates DoJ Crim inal Record S entencing D etails Quality D istribution A vailablility W ater Make Model Num ber P eriod Type Vehicles Num ber Period Type Licenses N um ber Period Traffic Fines Type M ake Model Firearm s Num ber Period Type Various Data Custodians Land Parcels 7

IA Mineral Rights R ehabilitation P lace N am es External Info D AC D TI DFA D ME Movem ent DoHO ME A FFA IRS Control DLA Current A ddress Births Deaths DoC Deeds Properties P ower W ater S ervices

8 Can we afford not to have the processes integrated? Disconnectedness - Social Cluster Example Gather proof of plight Home Affairs Land Affairs SARS UIF Get an ID Tackling poverty remains one of Government s top moral and political imperatives yet getting help from Government remains difficult Citizen has to integrate Government by following arduous administrative processes SASSA Local Gov Access to Grant Access to Free Basic Services Gathering proof-of-eligibility alone can often take up to 24 months Accessing Social protection services Public Works Education Access for public works programme Exemption from school fees Other impacts include: Duplication of administrative processes Housing Access to housing subsidy Fraud and double-dipping Labour 8

imperatives yet getting help from Government remains difficult Citizen has to integrate Government by following arduous administrative processes SASSA Local Gov Access to Grant Access to

9 High cost of ICT Government ICT Strategy Issues & Challenges (GITOC Draft) Poor ICT Governance and Controls (AG Report) Insufficient ICT skills and capacity Fragmented and duplicated systems and infrastructure Fragmented and duplicated data Ineffective & inefficient business processes Insufficient connectivity in rural communities (digital divide) Little or no e-service value to citizens (e-gov G2C) Conflicting roles and responsibilities (Legislation) 9

duplicated data Ineffective & inefficient business processes Insufficient connectivity in rural communities

10 Government ICT Strategy (GITOC Draft) G2C -Enhanced citizen convenience with better access to Government Information & through e-services Integrated Service Delivery Establish Common Capability 10

11 Establish e-government G2C, G2B & G2G Government ICT Strategy Initiatives Data & Service Integration Inter-department data integration strategy Government data reference model Master data management repository Universal data exchange & e-service integration bus Business Process Management Business process management strategy Business process management repository Business process integration across departments Business process competency centre 11

Universal data exchange & e-service integration bus Business Process Management Business process management

12 e-government Strategy (SITA Approved) Establish e-government Common Architecture that follows a SaaS approach; Establish government wide data governance of master data Establish government wide service governance of all SOA services Adoption and implementation of a Central Government Master Data application 12

governance of master data Establish government wide service governance of all

13 Integration Context 13

14 Government Common ICT Architecture 14

15 Maturity Drives Value 15

16 Dependency COMMITMENT TO EXECUTE Where there is a will there is a way. Anonymous 16

17 Conclusion Can we afford: To have fragmented data & systems? To have ineffective & inefficient business processes? To have multiple view of the citizen? What is the real cost of these limitations? What is the impact on the citizen? It is time to: implement an e-government strategy holistically provide integrated e-services establish quality data using Master Data principles integrate government business processes using BPM principles 17

What is the real cost of these limitations? What is the impact on the citizen?

18 Questions & Answers 18

E-Government Strategy 2013-2017 Implementation

E-Government Strategy 2013-2017 Implementation 2013-2017 Implementation Mr Hawabhay Rajnish Ag. Director Central Informatics Bureau Ministry of Information and Communication Technology 19 th February 2014 2013-2017 2013-2017 aims at increasing: the