Postal rates. As from 1 January 2014

Transcription

1 Postal rates As from 1 January 2014

2 Postal rates as from 1 January 2014 Contents Single item mail General information 3 Letter rates 5 Parcel rates 6 Rates Speed Service 7 Bulk mail Product range 8 Delivery speed 9 General information 10 Rates and discounts 13 Domestic rates 15 International rates 19 Additional services 20 Business services Domestic 22 International 24 Annex 1 General Conditions 25 Annex 2 Delivery time for international letters 26 Annex 3 Delivery time for international parcels 27 Publication This is a joint publication of Koninklijke Post B.V., Post Pakketten Benelux B.V. and Post Marketing & Sales B.V. Rates as from 1 January Published November The specific product conditions and amounts in this brochure are subject to changes and printing errors. In case of any difference between the specific product conditions in this brochure and our General Conditions, the latter shall prevail. The various delivery times in this brochure represent target times and are therefore indicative. Postal rates

3 Single item mail General Information Weight categories The rates for single item mail are per item and always apply up to the last weight stated for the relevant category. Up to 50 grams therefore means that no item may weigh more than 50 grams. VAT In terms of the Postal Act, 2009, Post is obliged to offer certain products and services. These products and services are listed on pages 5, 6 and 20 and are exempt from VAT unless they are shown in grey. In the latter case the rates include VAT. VAT is charged on our other products and services. Registered (for parcels): for these rates, the increased liability at 6.80 is exempt from VAT. Insured Service (for parcels): for these rates, the increased liability at 6.80 is exempt from VAT. Payment Service (for letters and parcels): For these rates, the increased liability at 1.30 and the Payment Service surcharge at 8.00 are exempt from VAT. Letters and parcels franked with the NetSet franking machine are exempt from VAT. If you opted for a contract with an annual volume discount, VAT is charged on all domestic products. Franking methods You can frank your postal items in the following ways: With stamps. If you use our stamps with a figure, you no longer have to put on additional stamps. With prepaid stamps. If you simply want to frank your domestic parcel, you can do it with a prepaid parcel stamp. You can use a prepaid stamp for your domestic registered postal item. For more information, visit the MijnPost Shop at postnl.nl/mijnpost or go to postkantoor.nl. With our digital stamp. Simply print your stamp yourself using a DYMO LabelWriter and you will always have the correct postage for your letters, parcels and letterbox mail. For more information, visit digitalepostzegel.nl. With our online Dispatch Service. You can use your own computer and printer to prepare your letters and letterbox mail in the Netherlands for dispatch online with Track & Trace. For more information, go to onlineverzendservice.nl. With a NetSet franking machine. With this machine you can frank small and large numbers of mail items in a jiffy. And in most cases you pay a lower rate than the normal stamp rate. With a postage stamp code. The postage stamp code is a stamp in the form of a 9-digit code which you can buy direct with your mobile phone. The postage stamp code is part of the Post app; you get your postage stamp code simply by pressing a button. Write this code on the letter or postcard where you would normally stick the stamp and put it in the post. A postage stamp code costs You can use it to send letters and cards up to 20 grams within the Netherlands. All single item mail products and services are available from the postal outlets of Post. So you can also have your letter, letterbox item or parcel franked by an employee at a postal outlet. Conditions Different conditions are applicable our single item mail item products and services: The general conditions for the Universal Postal Service (latest version) are applicable to standard parcels, registered parcels and parcels up to 10 kg (domestic) and 20 kg (foreign) sent using the Insured Service. The General Conditions for the Transport of Goods (latest version) are applicable to heavier parcels. The General Conditions for the Universal Postal Service (latest version) are applicable to letters, registered items and letters with the Insured Service. The General Conditions for the Universal Postal Service (latest version) are applicable to letters and parcels, whether registered or not, franked with a NetSet franking machine, unless an annual volume discount is applicable. In the latter case, the General Conditions for the Transport of Bulk Letterbox Mail (for letters) or the General Conditions for the Transport of Goods (for parcels) apply. For more information about annual volume discount, please see page 13. The General Conditions for the Transport of Goods (latest version) are applicable to letters and parcels with Payment Service. The General Conditions regarding the Transportation of Goods are applicable to letters with Speed Service. Postal rates

4 Single item mail General information Braille Different conditions apply to items for the blind and persons with impaired vision. You can find more information at postnl.nl/braille. Addresses for foreign items On your mail items to foreign countries, the country of destination must always be written in Dutch or English and on the bottom line. Always write the name of the town and the country in capital letters. The name of the country must be written out in full. The other address details, such as the name of the addressee and the street, may be written in the language of the country of destination. If a country makes use of post codes, you must state them in the address. An item destined for a foreign country must also state the address of the sender in the Netherlands. Delivery time for foreign mail When mail is sent abroad, the delivery time depends on the country of destination. Single item mail going abroad are sent with the Priority Service. Priority mail must be franked with a priority stamp, a priority sticker or a Priority image pre-printed on the item. These images can be found at postnl.nl. Stickers can be collected free at the Post outlets or ordered at the MijnPost Shop at postnl.nl/ mijnpost or via postkantoor.nl. Postage stamps for use on foreign mail already include the Priority image. If you are using this type of stamp, there do not need to add any additional Priority image yourself. A priority indication is always required and ensures that your mail receives priority treatment abroad as well. You will find the delivery time per country in Annexes 2 and 3 on pages 26 and 27. Goods and customs For the delivery of goods outside the European Union, customs forms must be used. Please go to postnl.nl for the necessary customs forms or ask for them at a Post outlet. Clearance by customs in the country of destination may result in your mail item being delayed. Postal rates

5 Single item mail Rates Letters In the Netherlands (): 24-hour service Minimum size: 140 x 90 mm Maximum size: 380 x 265 x 32 mm Maximum weight: 2 kg Rates in euros Up to 20 g 50 g 100 g 250 g 2 kg Letter Letterbox parcel*** Proof of acceptance Information about shipment Registered Insured up to 50 Insured service* Insured up to 500 Payment Service** COD (recipient pays) Insured up to 500 International Europe World Europe World * Delivery using with Track & Trace and/or Insured Service is not possible to all countries. For an overview, please see postnl.nl. ** Payment service is possible only in the Netherlands. *** Letterbox parcel available from 3 March The rates are exempt from VAT unless shown in grey; then they include VAT. For more information, please see page 3. Letters franked with a NetSet TM franking machine In the Netherlands (): 24-hour service Minimum size: 140 x 90 mm Maximum size: 380 x 265 x 32 mm Maximum weight: 2 kg Rates in euros Up to 20 g 50 g 100 g 250 g 2 kg Letter Registered Insured up to 50 International Europe World Letter and letterbox parcel Delivery in the Netherlands, Tuesday to Saturday (incl.) Delivery to a letterbox or Post outlet. Registered Delivery in the Netherlands, Monday to Saturday (incl.). For the delivery of valuable letters and important documents. The item can be followed on tracktrace.nl. If delivery at the door was not possible, the item can be collected at a Post outlet for up to three weeks thereafter, Registered abroad For the delivery of letters with goods up to a value of 425 to countries outside the European Union, customs form CN22 must be used. Insured Service Delivery in the Netherlands, Monday to Saturday (incl.). When sending matters such as money, jewels, entry cards and valuable papers, the use of a Sealbag at 2.05 (incl. VAT) is compulsory. These can be obtained at the Post outlets or from the MijnPost shop at postnl.nl/mijnpost or via postkantoor.nl. The item can be followed on tracktrace.nl. Insured Service is not possible in combination with the Collecting Service. The item must be handed in at a Post outlet. Insured service abroad For the delivery of goods outside the European Union, customs form CN23 must be used. When sending a letter abroad with Insured service, the use of a Sealbag at 2.05 (incl. VAT) is compulsory. These can be obtained at the Post outlets or from the MijnPost shop at postnl.nl/ mijnpost or via postkantoor.nl. Payment Service Delivery Monday to Saturday (incl.). Payment Service replaces the earlier COD dispatch. The item is issued after the recipient has paid Post the amount indicated. The maximum amount to be recovered is 1,000. Post pays the amount recovered less 1% provision to the sender. Payment Service is not possible for items addressed to a post box. Payment Service is possible only in the Netherlands. Insured Service* Insured up to 500 Europe World * Delivery using Track & Trace and/or Insured Service is not possible to all countries. For an overview, please see postnl.nl. With the NetSetTM-franking machine, you can frank your mail directly at the lower franking machine rate. Values of postage stamps as from 1 January 2014 The Netherlands International The Netherlands International Postzegelcode 0-20 grams: grams: Postal rates

6 Single item mail Rates Parcels In the Netherlands (): 24-hour service Maximum size: 100 x 50 x 50 cm Maximum size domestic parcels kg: 176 x 78 x 58 cm Rates in euros Parcel (foreign items up to and including 2kg can also be sent without Track & Trace) Registered Insured up to 500 Insured Service** Insured up to 5,500 Payment Service COD (recipient pays) Insured up to kg without Up to Track & Trace 2 kg 5 kg 10 kg 20 kg 30 kg EUR 1 EUR 2 EUR 3 World EUR 1 EUR 2 EUR 3 World EUR 1 EUR 2 EUR 3 World * Outside the European Union, delivery using Track & Trace is not possible in all countries. For an overview, please see postnl.nl. ** Parcels can be sent to certain countries using the Insured Service. For an overview, please see postnl.nl. All parcel rates are exempt from VAT unless shown in grey; then they include VAT. For more information, please see page 3. Parcels franked with a NetSet TM franking machine In the Netherlands (): 24-hour service Maximum size: 100 x 50 x 50 cm Rates in euros Parcel Track & Trace* (up to 2 kg delivery abroad also possible without Track & Trace) Registered Insured up to 500 Insured Service** Insured up to kg without Up to Track & Trace 2 kg 5 kg 10 kg 20 kg EUR 1 EUR 2 EUR 3 World EUR 1 EUR 2 EUR 3 World EUR 1 EUR 2 EUR 3 World * Outside the European Union, delivery using Track & Trace is not possible in all countries. For an overview, please see postnl.nl. ** Parcels can be sent to certain countries using the Insured Service. For an overview, please see postnl.nl. With the NetSet TM -franking machine, you can frank directly at the lower franking machine rate Delivery Delivery in the Netherlands, Monday to Saturday (incl.). Items sent on Saturday are delivered from Tuesday. In the Netherlands, a maximum of two attempts will be made to deliver the parcel. If delivery at the door was not possible, the item can be collected at a Post outlet for up to three weeks thereafter. Please refer to Annex 3 (page 27) to see which countries are included in the zones EUR 1, EUR 2, EUR 3 and World. Parcels Domestic parcels If there is no-one to present at the delivery address, attempts will be made to deliver to one of the neighbours. International parcel For the delivery of parcels with Track & Trace to countries outside the European Union (zones EUR 3 and World), customs form CN23 must be used. For the delivery of parcels without Track & Trace to countries outside the European Union (zones EUR 3 and World), customs form CN22 must be used. Registered For the delivery of valuable goods. For greater assurance of dispatch and delivery. Registered international parcel For the delivery of parcels to countries outside the European Union (zones EUR 3 and World), customs form CN23 must be used. Insured Service International parcels with Insured Service When sending matters such as money, cheques, jewels, entry cards and valuable papers within the Netherlands, the use of a Sealbag at 2.05 (incl. VAT) is compulsory. These can be obtained at the Post outlets or from the MijnPost shop at postnl.nl/ mijnpost or via postkantoor.nl. International parcels with Insured Service When sending parcels abroad with Insured Service, the use of a Sealbag at 2.05 (incl. VAT) is not compulsory. However, Post does recommend it if your parcel fits into a Sealbag. If you do not use a Sealbag, you must ensure that the item is securely packaged and sealed yourself. For the delivery of parcels to countries outside the European Union (zones EUR 3 and World), customs form CN23 must be used. Payment Service Payment Service replaces the earlier COD dispatch. The item is issued after the recipient has paid Post the amount indicated. The maximum amount to be recovered is 1,000. Post pays the amount recovered less 1% provision to the sender. Payment Service is not possible for items addressed to a post box. Payment Service is possible only in the Netherlands. Postal rates

7 Single item mail Speed Service Parcels and letters Zones* 2 kg 5 kg 10 kg 20 kg 30 kg 10 hrs 12 hrs Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone * For and zone 1 up to zone 3, VAT is 21%. For zone 4 up to zone 9, VAT is 0%. Delivery in European business centres the following working day Delivery in business centres outside Europe: 2 to 3 working days Insured up to 500 Track & Trace worldwide up to the doorstep Free delivery envelope Speed Service zoning Zone 1: Belgium Zone 2: Denmark (excl. Faroe Islands and Greenland), Germany, England, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar, Guernsey and Jersey), Sweden Zone 3: Bulgaria, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Croatia, Latvia, Lithuania, Malta, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic Zone 4: Andorra, Canary Islands, Guernsey, Jersey, Liechtenstein, Norway, San Marino, Turkey, Vatican City, Switzerland Zone 5: Albania, Bosnia-Herzegovina, Gibraltar, Iceland, Kosovo, Macedonia, Moldova, Montenegro, Ukraine, Serbia, Belarus Zone 7: Bahrain, Brazil, Egypt, Philippines, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Yemen, Jordan, Kuwait, Macao, Malaysia, Mongolia, New Zealand, Oman, Puerto Rico, Qatar, Russia (including Asian part), Singapore, Arab Emirates, Vietnam, South Africa, South Korea Zone 8: Afghanistan, Argentina, Aruba, Azerbaijan, Bangladesh, Bonaire, Chile, Colombia, Costa Rica, Curaçao, Dominican Republic, Ecuador, Georgia, Jamaica, Kazakhstan, Nepal, Nigeria, Pakistan, Peru, Saba, Saudi-Arabia, Sri Lanka, St. Maarten, St. Eustatius, Suriname, Venezuela Zone 9: Algeria, Burkina Faso, Ethiopia, Ghana, Ivory Coast, Cape Verde, Cameroon, Kenya, Lebanon, Libya, Morocco, Mozambique, Sierra Leone, Tanzania, Togo, Tunisia, Uganda, Zimbabwe For all countries, please see postnl.nl. Zone 6: Australia, Canada, China (excl. Hong Kong and Macao), Mexico, United States Postal rates

8 Product range Post offers an extensive and simple range of bulk post options. Its main features are: Clear division into sizes: Mixed, Small, Large and Special (and for abroad, parcels as well). Choice of delivery speed within the Netherlands 24 hours, Basic 24 hours and Basic 72 hours. With Basic you can have all your bulk mail delivered on Tuesday, Thursday or Saturday. Simple making-up and handing in of your bulk post. Features of the delivery of domestic and international bulk mail You hand in your bulk mail on the basis of size. You can choose from the following categories, for domestic as well as international destinations: Mixed Small Large Special Parcels (international only) The standard rates depend on the size of the consignment. For each product there is a single product code. Sizes Mixed Small Large Special International parcels Item type Appearance, size and weight may vary Same appearance, size and weight (May vary within weight category) Same appearance, size and weight (May vary within weight category) Same appearance, size and weight (May vary within weight category) Appearance, size and weight may vary Shape Rectangular Minimum size 140 x 90 mm Letterbox 380 x 265 x 32 mm.) Maximum size Letterbox (380 x 265 x 32 mm) C5 (162 x 229 mm) C4 (229 x 324 mm) Letterbox (380 x 265 x 32 mm) L + w + h = max. 90 cm Longest side max. 60 cm Maximum thickness: 32 mm 5 mm 10 mm 32 mm N/a Maximum weight 2,000 grams 50 grams 500 grams 2,000 grams 2,000 grams Contents All kinds, incl. goods Paper Paper All kinds, incl. goods All kinds Type of packaging All kinds, e.g. foil Paper (card, envelope or self-mailer*) Paper (card, envelope or self-mailer*) All kinds, e.g. foil All kinds * For more information, please see postnl.nl/self-mailer Postal rates

9 Delivery speed Product codes Domestic International Basic** Basic DM** Priority Standard DM Mixed Small Large Special Special e-sort Periodical 2826* 2846* Periodical e-sort 2827* 2847* Parcels 6405 * Contract products ** One product code for Basic 48 hours (DM) and Basic 72 hours (DM). The delivery time is determined automatically based on the day of handing in. 24 hours Basic 48 hours/72 hours* When to use If your item has to be delivered the next day: If you know in time that your client has to be informed on a particular day. You can choose between Basic 48 hours and basic 72 hours. From 250 items (minimum order amount for Mixed is 20). From 250 items (minimum order amount for Mixed 20). Advantages Quick delivery on the date of your choice Costs less than 24 hours and day is set Quality For the latest information, visit postnl.kwaliteit For the latest information, visit postnl.kwaliteit Hand-in and delivery Hand-in Delivery Mon Tue Tue Wed Wed Thu Thu Fri Fri Sat Hand-in Mo Tue Wed Thu Fri Delivery Thu (72 hours) Thu (48 hours) Sat (72 hours) Sat (48 hours) Tue (72 hours) Where to hand in At all Post Business locations. See postnl.nl/locatiewijzer. At all Post Business locations. See postnl.nl/locatiewijzer. * The different delivery times shown above represent target times and are therefore indicative Delivery time for international mail Your international bulk mail is sent with Priority Service. Less time-critical bulk mail direct mail can also be sent by our Standard Service. You will find the delivery time for your international bulk post in Annex 2, page 26 (Delivery time for international letters). Postal rates

10 General information How does bulk mail work? General What is a consignment? Bulk refers to a consignment of postal items with the same sender address which is handed in to Post M&S for dispatch at the same time, the same place and with the same product, with the same delivery speed, and which is accepted at a rate per item that differs from the single item mail rate. In order to be classified as Small, Large and Special formats, the items in a consignment must have the same appearance and size. With the exception of Mixed bulk mail, consignments of bulk mail may not exceed the weight category for the product in question. Within their weight category, the items may vary (e.g grams). Consignments must be handed in sorted into the categories Small, Large or Special. A Mixed consignment may consist of items in the Small, Large and Special sizes. International consignments may also contain packets. The latter may differ as regards size, packaging, contents and appearance, with a maximum weight of 2 kg per item. Franking with a franking machine Domestic bulk mail in the categories Small, Large or Special can be franked with a franking machine. If you hand in these items as bulk mail at one of our Business locations and your consignment meets all the conditions set by Post, you qualify for the bulk mail rate. Weight categories The rates for bulk mail are applicable per item, and if there is a weight category the item weight is always up to and including the last weight stated. For example, in the category 40 to 50 grams no item may weigh more than 50 grams. Addresses for international items On your mail items to foreign countries, the country of destination must always be written in Dutch or English and on the bottom line. Always write the name of the town and the country in capital letters. The name of the country must be written out in full. The other address details, such as the name of the addressee and the street, may be written in the language of the country of destination. If a country makes use of post codes, you must state them in the address. An item destined for a foreign country must also state the address of the sender in the Netherlands. Franking Franking with Post Port Betaald (postage paid) Postal items in a consignment must be franked with the standard indication Post Port Betaald. For foreign countries this is Post Port Betaald/Port Payé Pays-Bas or Post Port Betaald/Postage Paid The Netherlands. You can see images at postnl.nl/downloads. If you still have envelopes with TNT Post Port Betaald, you can simply use them up. Postal rates

11 General Information Preparing mail Do you want to hand in a consignment? Please bear the following matters in mind. Design For consignments of bulk mail consisting of 2500 items or more that falls within the categories of Small, Large and Special, the design of your mail is subject to the terms and conditions described in our brochure Conditions for designing mail items (latest version). For consignments of Small, Medium or Special bulk mail consisting of fewer than 2500 items, the brochure is provided for advisory purposes only. Sorting consignments Bulk mail in the categories Special and Periodicals can be handed in sorted from 5,000 items upward. You then qualify for a lower rate. Sorting is quite easy with the sorting program e-sort, which you can download free of charge via postnl.nl/e-sort. For more information about the way of sorting, visit post.nl or contact our Business Service on Advance notification If you have large consignments, we would like to hear in advance what and how much you will bring, so that we can offer you the desired quality. This is easy with MijnPost. Size Small Large Special Advance notification of Consignments >25,000 items Consignments >5,000 items Consignments >5,000 items Minimum numbers or minimum order amount Bulk mail is subject to a minimum consignment size or a minimum order amount. This is specified with the relevant rates. Do you want to hand in a consignment with fewer items than the smallest consignment size? Then you pay the minimum order amount, or you also pay the bulk order rate for the missing number of postal items. Presenting via MijnPost For every consignment, you have to submit an order form (p1700). You can do that quite easily with MijnPost, our digital customer environment. With MijnPost, you can arrange your postal affairs quickly and effectively. Do you use MijnPost? Then you receive a digital order confirmation in MijnPost the day after you handed in a consignment at a business location. So with MijnPost, you always have the latest information on your order at hand. You also receive your invoices from us via MijnPost, and for each invoicing period you receive a management report. With this report you can allocate the products and services you received from us to your own cost centres. In this way you can arrange the financial administration of all your postal affairs with MijnPost. You can sign up for MijnPost at postnl.nl/mijnpost. Note As from 1 January 2014, we will charge an admin fee of 2.50 for manually completed order forms. So start filling out all your order forms easily, quickly and for free with MijnPost. Postal rates

12 General Information Hand-in Post has a very extensive network of locations where you can hand in mail. You can call there every working day. You can present small consignments, up to 5,000 items, at any of our more than 2,000 Post outlets and/or Business Points. Consignments up to 25,000 items, also if rolling bins are used (maximum 6), can also be presented at some 30 Business Points XL (often accommodated in retail outlets). Consignments from 1 to 6 rolling bins can be presented at some twenty strategically located post offices. Do you have a consignment of more than 25,000 items, or do you use more than 6 rolling bins? Then take them directly to the business counter of one of our 6 sorting centres. For a location near you and its opening hours, please visit postnl.nl/locatiewijzer. Of course we can also collect the mail from you. Then select the Collection Service (see page 22). Non-countable items of bulk mail During the course of 2014, Post M&S will introduce a return fee for individual items of bulk mail that are returned to the sender. Our customers will be informed of this well in advance. Handing in Bulk mail must be submitted in countable units of (for example) 25, 50 or 100, with the address on the same side and running in the same direction. When handing in consignments of (Basic) Direct Mail, Samples or Periodicals, an additional copy (not addressed) must be added for evaluation. Delivery We aim to deliver the mail on the date of your choice. If you opt for Bulk Mail 24 hours within the Netherlands, your mail can be delivered on Tuesday up to Saturday. If you opt for Basic, delivery can be done on Tuesday, Thursday or Saturday. Payment Payment for your bulk mail is preferably made on account. If you only send bulk mail occasionally, you can also pay by single direct debit. Ordering postal aids by telephone From 1 January 2014 onwards, we will apply a service charge of 4.00 whenever postal aids (such as wheeled containers, crate dollies or sacks) are ordered by telephone. You can order your postal aids simply, rapidly and free of charge via postnl.nl/hulpmiddelen or via your own MijnPost account. Postal rates

13 Rates and discounts Post offers a number of different discount arrangements. Our discounts are given on standard rates. To qualify for discounts, you must have a written agreement with Post. Domestic discounts Annual volume discount on letterbox mail From an annual volume of 50,000 items of letterbox mail (being items not larger than 380 x 265 x 32 mm and not heavier than 2 kilos), you qualify for an annual volume discount. The higher your annual volume, the higher the discount. The discount is at least 3% off the standard rate. In determining your annual letterbox mail volume, the following products are taken into account: Domestic bulk mail Domestic business reply items* Domestic letterbox mail franked with a NetSet franking machine.* Domestic business reply items* You may qualify for a discount on the rate for regular domestic business reply items if your items comply with the design as described in our brochure Conditions for designing mail items (latest version). The discount is applicable from 25,000 items a month per reply number and is 5.0% off the standard rate. You qualify for a 1% place discount on large consignments if - you deliver your consignment at one sorting centre; your consignment is 25,000 items or more; you have presented your consignment with MijnPost and given us notice by Prenotification at which centre you will be delivering your consignment; it is bulk mail for All destinations Netherlands. If the annual volume is items or more, the discount on your bulk mail and your domestic business reply items is included in your contract rate. The discount on domestic letters franked with a NetSet franking machine is always credited retroactively at the end of the year. If your annual volume is less than 50,000 items, but the letterbox mail franked with a NetSet franking machine during the year does exceed 2,500 items, a discount of 1% is given on this volume. This discount is credited retroactively each year. Annual volume discount on non-letterbox mail You receive a 1% discount on the following products if you send at least 100 items per calendar year: Registered items franked with a NetSet franking machine.* Parcels franked with a NetSet franking machine.* KIX discount on letterbox mail You qualify for a 0.5% KIX discount if your annual volume of domestic letterbox mail is at least 50,000 items and you print a special bar code (KIX) together with the addresses. The KIX discount does not apply to sorted consignments, business reply consignments and domestic letterbox mail franked with a NetSet franking machine. * Products to which rates and discounts are applicable and for which a volume threshold is set are subject to the General Conditions for the Conveyance of Bulk Letter Mail. VAT is charged on these products. You indicate beforehand whether you want to qualify for a discount. Only the volume on which a discount is given is considered in the determination of the annual volume. Postal rates

14 Rates and discounts International discounts Discounts can also be given on international items. At 10,000 or more postal items or 1,000 or more international parcels a year, you qualify for lower rates. For more information about the conditions and the rates for international items related to the annual volume, contact our Business Service on or visit postnl.nl. Different domestic and international situations For different situations we have other products, rates, discounts and conditions. For example, when it concerns the following: Specific foreign destinations. Other delivery speeds/delivery times. Other volumes than covered in this brochure. Different logistic features and circumstances. Contract term. Ability to plan/certainty of volumes handed in. In these situations you can conclude a separate contract with us. It is therefore advisable to contact us, especially in the following cases: Consignments >5,000 items. An annual volume of at least 50,000 items of letterbox mail within the Netherlands. An annual volume of at least 10,000 items of international letterbox mail. Consignments of at least 2,500 items of mail to a single international destination. An annual volume of at least 1,000 international parcels without Track & Trace. An annual volume of more than 45,000 business reply items within the Netherlands Diagnostic business reply consignments. A parcel delivered to your letterbox Around 7.5 million letterboxes in the Netherlands are large enough not only to enable the delivery of a letter or large envelope, but are also capable of receiving a letterbox parcel without any trouble at all. The major benefit of this is that the parcel can always be delivered, even if the recipient is not at home. Available from 3 March. The key features of a letterbox parcel A letterbox parcel often includes an additional protective packaging, such as cardboard, studded film or a padded bag. This makes a letterbox parcel an ideal way of sending items such as clothing, books, DVDs or small gifts. A letterbox parcel must fulfil the following conditions: No more than 3.2 cm high No more than 26.5 cm wide No more than 38.cm long No more than 2 kg in weight Must contain goods For further information, please visit postnl.nl/brievenbuspakje. Door-to-door distribution Door-to-door distribution means that in areas you have selected yourself, unaddressed items such as folders, printed matter and samples are delivered. For more information, please visit postnl.nl/huisaanhuis. The rates for door-to-door delivery can be obtained from our Business Service on on request, or you can visit postnl.nl. At postnl.nl you will find more information on the various options and the conditions for concluding a separate contract with us. You can also contact our Business Service on or your account manager. Postal rates

15 Domestic rates Minimum size: 140 x 90 mm Maximum size: 380 x 265 x 32 mm Maximum weight: 2 kg Rates in euro cents and excluding VAT Mixed Size: may vary Packaging: may vary Content: may vary Appearance: may vary The Mixed rate is determined by the number of items and the average weight per item of the consignment. Small Size: up to C5 Packaging: paper (card, envelope or self-mailer) Content: paper Weight: max. 50 g No more than 5 mm thick Large Size: up to C4 Packaging: paper (card, envelope or self-mailer*) Content: paper Weight: max. 500 g No more than 10 mm thick Special Size: maximum 380 x 265 x 32 mm Packaging: foil packaging, for example Content: for example, a letterbox parcel with a book, or a mailing with a sample or gadget Product code 2821 Delivery on Tuesday to Saturday (incl.) Minimum order/number Av. weight (g) ,500 2,000 Product code Minimum number 250 2,500 5, Product code 2823 Minimum number 250 2,500 5, Product code Minimum number 250 2,500 5,000 5,000 sorted ,000 1,000-2, General information Postal items in the categories Small, Large and Special must have the same appearance and belong to the same weight category (e.g grams). If this is not the case, they can be presented as Mixed. You can find more general information about bulk mail on pages 10 to 14. The General Conditions for the Conveyance of Bulk Letter Mail (latest version) are applicable to these products. Posttarieven Postal rates

16 Domestic rates Minimum size 140 x 90 mm Maximum size: 380 x 265 x 32 mm Maximum weight: 2 kg Rates in euro cents and excluding VAT BASIC: Delivery on Thursday or Saturday BASIC: Delivery on Tuesday, Thursday or Saturday Mixed Size: may vary Packaging: may vary Content: may vary Appearance: may vary The Mixed rate is determined by the number of items and the average weight per item of the consignment. Small Size: up to C5 Packaging: paper (card, envelope or self-mailer) Content: paper Weight: max. 50 g No more than 5 mm thick Large Size: up to C4 Packaging: paper (card, envelope or self-mailer*) Content: paper Weight: max. 500 g No more than 10 mm thick Product code Minimum order/number Av. weight (g) ,500 2, Product code Minimum number 250 2,500 5, ,500 5, Product code Minimum number 250 2,500 5, ,500 5, Special Size: maximum 380 x 265 x 32 mm Packaging: foil packaging, for example Content: for example, a letterbox parcel with a book, or a mailing with a sample or gadget Product code Minimum number 250 2,500 5,000 5, ,500 5,000 5,000 sorted sorted , ,000-2, The General Conditions for the Conveyance of Bulk Letter Mail (latest version) are applicable to these products. Postal rates

17 Domestic rates Basic Direct Mail Minimum size: 140 x 90 mm Maximum size: 380 x 265 x 32 mm Maximum weight: 2 kg Rates in euro cents and excluding VAT BASIC: Delivery on Thursday ` or Saturday BASIC: Delivery on Tuesday, Thursday or Saturday Small Size: up to C5 Packaging: paper (card, envelope or self-mailer) Content: paper Weight: max. 50 g No more than 5 mm thick Large Size: up to C4 Packaging: paper (card, envelope or self-mailer) Content: paper Weight: max. 500 g No more than 10 mm thick Product code Minimum number 250 2,500 5, ,500 5, Product code Minimum number 250 2,500 5, ,500 5, Special Size: maximum 380 x 265 x 32 mm Packaging: foil packaging, for example. Content: for example, a letterbox parcel with a book, or a mailing with a sample or gadget Product code Minimum number 250 2,500 5,000 5, ,500 5,000 5,000 sorted sorted , ,000-2, The General Conditions for the Conveyance of Bulk Letter Mail (latest version) are applicable to these products. Direct Mail Direct damage is defined as follows: communications consisting exclusively of advertising, marketing or publicity material, containing the same message and differing only as regards name, address and identification number of the addressee, or other matters that do not alter the nature of the message. The category direct mail also includes mailings and advertising folders, but also printed matter without variables, newspapers and magazines. Direct mail with gadgets can be sent as Special. Gadgets are small objects of little monetary value which are added to postal items to increase their attention value. When direct mail is presented, an additional copy (not addressed) must be added for evaluation. Postal rates

18 Domestic rates Periodicals Minimum size: 140 x 90 mm Maximum size: 380 x 265 x 32 mm Maximum weight: 2 kg Rates in euro cents and excluding VAT Special Size: maximum 380 x 265 x 32 mm Packaging: foil packaging, for example Content: see the definition of Periodicals (in the right-hand column) Delivery on Tuesday to Saturday (incl.) Productcode Minimum number 250 2,500 5,000 5,000 sorted ,000 1,000-2, Periodicals Periodicals are magazines which: present information of a current or social cultural nature; and are available generally and for an indeterminate period, and are issued at least once a year; and are of independent economic value to the publisher; and have an independent editorial staff (not influenced by advertisers); and contain a maximum of 80% in advertisements, advertorials and other sales information; and are presented to Post at least once every three months. Appearance In addition, the following applies to periodicals: they have a table of contents, masthead and a cover; the publication frequency, date of publication and serial number appear on the cover; they are packaged in foil or have a wrapper. Periodicals can also be presented without packaging or wrapper in consignments of 200,000 items or more. For more information and to read the Terms and Conditions, please contact our Business Service on or visit postnl.nl. When Periodicals are presented, an additional copy (not addressed) must be added for evaluation. Special Size: maximum 380 x 265 x 32 mm Packaging: foil packaging, for example Content: see the definition of Periodicals (in the right-hand column) Productcode Minimum number 250 2,500 5,000 5,000 sorted ,000 1,000-2,000 BASIC: Delivery on Thursday or Saturday If you would like to qualify for the rates applicable to Periodicals, contact our Business Service on or visit postnl.nl for the conditions or in order to conclude an agreement. Special Size: maximum 380 x 265 x 32 mm Packaging: foil packaging, for example Content: see the definition of Periodicals (in the right-hand column) BASIC: Delivery on Thursday or Saturday Productcode Minimum number 250 2,500 5,000 5,000 sorted ,000 1,000-2, The General Conditions for the Conveyance of Bulk Letter Mail (latest version) are applicable to these products. Postal rates

19 International rates Minimum size: 140 x 90 mm Maximum size: 380 x 265 x 32 mm Maximum weight: 2 kg Rates in euro cents and excluding VAT Mixed Size: may vary Packaging: may vary Content: may vary Appearance: may vary The Mixed rate is determined by the number of items and the average weight per item of the consignment. Small Size: up to C5 Packaging: paper (card, envelope or self-mailer) Content: paper Weight: max. 50 g No thicker than 5 mm Large Size: up to C4 Packaging: (card, envelope or self-mailer) Content: paper Weight: max. 500 g No thicker than 10 mm Product code 6400 Minimum order 20 International Av. weight (g) ,500 2, Product code Minimum number Direct Mail Europe World Europe World Europe World Product code Minimum number Direct Mail Europe World Europe World Europe World General information Mail items in the categories Small, Large and Special must have the same appearance and belong to the same weight category (for example grams). If this is not the case, they can be presented as Mixed. You can find more general information about bulk mail on pages 10 to 14. The postal rates for Mixed apply for all countries. Direct mail is defined as follows: communications consisting exclusively of advertising, marketing or publicity material, containing the same message and differing only as regards name, address and identification number of the addressee or other matters that do not alter the nature of the message. The category direct mail also includes mailings and advertising folders, but also printed matter without variables, newspapers and magazines. Direct mail with gadgets can be sent as Special. Gadgets are small objects of little monetary value which are added to postal items to increase their attention value. When direct mail is presented, an additional copy (not addressed) must be added for evaluation. For international bulk mail, postal items for the zones Europe and World can be combined into one consignment in order to reach the minimum order amount or minimum number. However, the consignment must always be presented separately by zone. In Annex 2 on page 26 you can see which countries are included in the Europe and World zones. For the delivery of letters and parcels with goods up to a value of 425 to countries outside the European Union, customs form CN22 must be used. If the value of the goods is greater than 425, customs form CN23 must be completed. Special Size: maximum 380 x 265 x 32 mm Packaging: foil packaging, for example Content: for example, a letterbox parcel with a book, or a mailing with a sample or gadget Product code Minimum number Direct Mail Europe World Europe World Europe World ,000 1,000-2, Parcels Post that does not fit into the letterbox Weight: max. 2 kg L + w + h = 90 cm and longest side 60 cm Size: Packaging, content and appearance may vary The rate for parcels is determined by the number of items and the average weight per item. Product code 6405 Minimum number 5 Europe World Av. weight (g) , , The General Conditions for the Universal Postal Service (latest version) are applicable to these products. Postal rates

20 Additional services Single item mail on account Letters In the Netherlands (): 24 hours service Minimum size: 140 x 90 mm Maximum size: 380 x 265 x 32 mm Rates in euros and excluding VAT Parcels Registered Insured up to 50 Insured Service* Contents insured up to 500 Parcel * (except international items of 0-2 kg) Registered Insured up to 500 Insured Service** Insured up to 5,500 Track & Trace 0-2 kg Rate Product code Europe World Europe World * Delivery using the Track & Trace and/or Insured Service is not possible to all countries. For an overview, please see postnl.nl. The General Conditions for the Universal Postal Service (latest version) are applicable to these products. In the Netherlands (): 24 hours service Maximum size: 100 x 50 x 50 cm Maximum size of domestic parcels kg: 175 x 78 x 58 cm Rates in euros and excluding VAT 0-2 kg * 0-10 kg kg Rate Product Rate Product Rate Product code code code EUR EUR EUR World Only EUR Rates with EUR on request MijnPost * Rates without Track & Trace. ** Delivery using the Track & Trace and/or Insured Service is not possible to all countries. For an overview, please see postnl.nl. The rates are exempt from VAT unless shown in grey; then they include VAT. For more information, please see page 3. The General Conditions for the Universal Postal Service (latest version) are applicable to these products, unless they are shown in grey; then the General Conditions for the Transport of Goods (latest version) apply. Registered Delivery in the Netherlands, Monday to Saturday (incl.) Items sent on Saturday are delivered from Tuesday. The item can be followed with MijnPost and withtracktrace.nl. The maximum compensation for registered letters is 50. The maximum compensation for registered parcels is 500. If delivery at the door was not possible, the item can be collected at a Post outlet for up to three weeks thereafter, Affix franking indication Post Port Betaald or Post Port Betaald/Port Payé Pays-Bas, together with bar code sticker. International For the delivery of letters with goods up to a value of 425 to countries outside the European Union, customs form CN22 must be used. For the delivery of letters with goods up to a value of more than 425, you can use the Insured Service with customs form CN23. Insured Service Delivery in the Netherlands, Monday to Saturday (incl.) Items sent on Saturday are delivered from Tuesday. For the delivery of valuable goods. Parcels sent using the Insured Service are insured to a maximum of 5,500 euros; letters sent using the Insured Service to a maximum of 500 euros. When sending matters such as money, jewels, entry cards and valuable papers, the use of a Sealbag at 2.05 (incl. VAT) is compulsory. These can be obtained at the Post outlets or from the MijnPost shop at postnl.nl/mijnpost or via postkantoor.nl. The items can be followed with MijnPost and withtracktrace.nl. If delivery at the door was not possible, the item can be collected at a Post outlet for up to three weeks thereafter, Insured Service is not possible in combination with the Collection Service. The item must be handed in at a Post outlet. Affix franking indication Post Port Betaald or Post Port Betaald/Port Payé Pays-Bas, together with bar code sticker. International For international mail items a Sealbag is compulsory. A Sealbag is not compulsory for the delivery of registered parcels. However, Post does recommend it if your parcel fits into a Sealbag. If you do not use a Sealbag, you must ensure that the item is securely packaged and sealed yourself. For the delivery of parcels to countries outside the European Union (zones EUR 3 and World), customs form CN23 must be used. In Annex 3 on page 27 you can see which countries are included in the zones EUR 1, EUR 2, EUR 3 and World. Postal rates