ENTRY Pack. insuranceawards.com

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1 ENTRY Pack PRESENTING TOP DOGS : THE BEST IN BRITISH INSURANCE AT THE BRITISH INSURANCE AWARDS 2015 WEDNESDAY 8TH JULY THE ROYAL ALBERT HALL, LONDON

2 THE BEST IN BRITISH INSURANCE AT THE BRITISH INSURANCE AWARDS 2015 WEDNESDAY 8TH JULY THE ROYAL ALBERT HALL, LONDON WED 8th july 2015 On Wednesday 8 July 2015, Post will again host the renowned British Insurance Awards. Firmly established as the unrivalled badge of excellence for the insurance sector, these prestigious awards were launched to raise standards across the industry by showcasing top class performance and innovation. Today, with 26 categories recognising the best in British insurance, the BIAs remains one of the must attend events in the insurance calendar with the great and good of the market descending on the Royal Albert Hall for a memorable evening. JOIN THE LEGACY CELEBRATING 21 YEARS ENTRY CLOSING DATE 5PM FRIDAY 20 MARCH 2015

3 DIGITAL INSURANCE INITIATIVE OF THE YEAR VIEW CRITERIA This will focus on the effective use of technology by general insurance companies and brokers as part of the wider shift to digitalisation. Covering both business-to-consumer and business-to-business relationships, judges will be looking for examples of: How firms that have fully engaged customers through a multitude of platforms including social media, apps and mobile devices to enhance their end-to-end insurance journey and create a single 360 degree view of consumer interactions Evidence of success in applying the latest technologies and generating profitable business as part of a holistic response to the digital shift Evidence of improved customer engagement and personalisation Evidence of enhanced customer service and an integrated adoption of tools such as data analytics Evidence of how a firm has reduced complexity, thereby lowering costs and increasing their ability to respond to change. Open to insurers, brokers and service providers, individually or working in partnership. THE TECHNOLOGY AWARD This award focuses on business and administrative processes. Judges will be looking for: Evidence that the application of new information and communications technology has enhanced the quality, efficiency and cost-effectiveness of its business administration Evidence of greater efficiency, better customer service, lower error rates and effective implementation within agreed budgets and timetables. Open to insurers, brokers and service providers, individually or working in partnership. PERSONAL LINES BROKING INITIATIVE OF THE YEAR VIEW CRITERIA Open to all FCA-regulated insurance brokers, Lloyd s brokers and independent intermediaries serving the personal lines and micro-commercial market. Entrants should demonstrate a combination of some or all of the following: How they have responded to the demands of consumers with a product/scheme/ offering relevant to their needs Top quality service Evidence of any value-added services or support Staff engagement and buy in to push the product / scheme / offering Evidence of product and / or service innovation in the context of profitable growth How a broker used marketing / technology / social media to increase penetration and maximise the potential of the product / scheme / offering. Testimonials from insurers / business partners will help validate an entry.

4 COMMERCIAL LINES BROKING INITIATIVE OF THE YEAR SME / MID-CORPORATE Open to all FCA-regulated insurance brokers, Lloyd s brokers and independent intermediaries serving the SME and mid-corporate markets. Entrants should demonstrate a combination of some or all of the following: How they have responded to the demands of SME / Mid-Corporate customers with a product / scheme / offering relevant to their needs Top quality service Evidence of any value-added services or support such as risk management Staff engagement and buy in to push the product / scheme / offering Evidence of product and / or service innovation in the context of profitable growth How a broker used marketing / technology / social media to increase penetration and maximise the potential of the product / scheme / offering. Testimonials from insurers/business partners will help validate an entry. COMMERCIAL LINES BROKING INITIATIVE OF THE YEAR LARGE CORPORATE/MULTI-NATIONAL CUSTOMERS Open to all FCA-regulated insurance brokers, Lloyd s brokers and independent intermediaries serving the large corporate / multi-national markets How they have responded to the demands of large corporate / multi-national customer with a product / scheme / offering relevant to their needs Top quality service Evidence of any value-added services or support such as risk management Staff engagement and buy in to push the product / scheme / offering Evidence of product and / or service innovation in the context of profitable growth How a broker used marketing / technology / social media to increase penetration and maximise the potential of the product / scheme / offering. Testimonials from insurers / business partners will help validate an entry. INSURANCE BROKER OF THE YEAR REGIONAL Open to all FCA-regulated insurance brokers, appointed representatives, network members and intermediary franchises serving the commercial and personal lines markets with less than three regional branches and a headcount of under 100. The judges will be looking for a company that can demonstrate a combination of some or all of the following: Profitable growth and customer retention Staff progression Innovation whether in product / scheme development; marketing; and / or utilisation of technology / digital channels How the management and staff may have embraced their role within their local business community to further a broker s standing Examples of initiatives aligned with the broker or intermediary s strategic and business goals.

5 INSURANCE BROKER OF THE YEAR UK Open to all FCA-regulated insurance brokers and independent intermediaries serving the commercial and personal lines markets who do business throughout the UK. The judges will be looking for a company that can demonstrate a combination of some or all of the following: Profitable growth and customer retention Staff progression Innovation whether in product / scheme development; marketing; and / or utilisation of technology / digital channels How the management and staff may have embraced their role within its locations to further a broker s standing in that community Examples of initiatives aligned with the broker or intermediary s strategic and business goals. INSURANCE BROKER OF THE YEAR INTERNATIONAL / LONDON MARKET Open to all FCA-regulated insurance brokers and intermediaries serving the London market and international insurance clients. The judges will be looking for a company that can demonstrate a combination of some or all of the following: Profitable growth and customer retention Staff progression Innovation whether in product development; risk management; modelling and / or utilisation of technology / digital channels How the management and staff may have embraced their role within the locations its works to further the broker s standing in these territories Examples of initiatives aligned with the broker or intermediary s strategic and business goals. CLAIMS INITIATIVE OF THE YEAR INSURER Open to any claims department or section of a PRA regulated insurer, Lloyd s syndicate, or FCA approved broker / intermediary. The judges will be looking for a company that can demonstrate a combination of some or all of the following: Examples of a response to a single event / major issue/multiple claims that went beyond business-as-usual Use of innovative thinking / technology to make the claimant s journey smoother and / or to streamline internal systems to the mutual benefit of the entrant and their customer Innovative use of supply chain / partnerships to deliver great customer service Evidence of staff engagement with claimants/business partners to keep them informed and up-to-date Testimonials from customers will help validate an entry.

6 CLAIMS INITIATIVE OF THE YEAR INSURER Open to any claims department or section of a PRA regulated insurer, Lloyd s syndicate, or FCA approved broker / intermediary. The judges will be looking for a company that can demonstrate a combination of some or all of the following: Examples of a response to a single event / major issue / multiple claims that went beyond business-as-usual Use of innovative thinking / technology to make the claimant s journey smoother and/ or to streamline internal systems to the mutual benefit of the entrant and their customer Innovative use of supply chain / partnerships to deliver great customer service Evidence of staff engagement with claimants / business partners to keep them informed and up-to-date Testimonials from customers will help validate an entry. CLAIMS INITIATIVE OF THE YEAR OUTSOURCED PARTNER Open to any firm offering claims handling and management services to the insurance industry including law firms, loss adjusters, assessors and claims management companies. The judges will be looking for a company that can demonstrate a combination of some or all of the following: Examples of a response to a single event / major issue / multiple claims that went beyond business-as-usual Use of innovative thinking / technology to make the claimant s journey smoother and / or to streamline internal systems to the mutual benefit of the entrant and their customer Great collaboration with insurers or other service providers to act to the betterment of the claimant s end journey Evidence of staff engagement with claimants / business partners to keep them informed and up-to-date Testimonials from customers/insurer and broker partners will help validate an entry. THE MAJOR LOSS AWARD Open to the claims departments of insurance companies, Lloyd s syndicates, loss adjusters and all firms engaged in responding to major loss. Entrants should: Use a case study(s) to demonstrate how they have responded to a UK or International major loss, which will be defined as any claim the size and scope of which takes it well beyond the routine or an incident that gives rise to a surge in claims following a natural or manmade disaster Examples might be single incidents that give rise to a large and complex claim (e.g. a fire in a chemical plant) or an incident that gives rise to multiple claims in a single location (e.g. a major flood, terrorist attack or storm). The judges will be looking for entries that: Demonstrate ability to respond to such incidents, utilising the company s own resources and co-ordination of those provided by third party suppliers Testimonials from insurers/business partners will help validate an entry.

7 THE RISK MANAGEMENT AWARD (PRESENTED BY AIRMIC) Open to any risk manager or risk management team that is involved in designing and implementing an Enterprise Risk Management programme and / or insurance programme within an organisation, the judges will be looking for examples that demonstrate some of the following: A focus on uninsured risks, where a captive or high deductible are involved Focus on achieving improved resilience Knowledge sharing among interested parties to introduce best practice An example of risk leadership, highlighting the use of risk management to support achievement of operational objectives and / or to facilitate strategy A tangible outcome, whether cost savings, reduced error rates or sustained revenue enhancement. CUSTOMER CARE AWARD Open to any firm operating within the general insurance market or offering products or services to the market. The judges will be looking for entries that: Have clearly demonstrated an excellent level of customer care backed by clear standards and validated monitoring of performance. Proof of the impact of an innovative customer care strategy on retention levels and client satisfaction. MARKETING CAMPAIGN OF THE YEAR Entry Process: Open to PRA-registered insurers and underwriters and FCA authorised intermediaries. The judges will be looking for entries that: Demonstrate within the context of an overall marketing strategy how their organisation has used a range of techniques to improve market share, enhance customer loyalty, raise awareness of a brand or break into new markets, be that in the business to consumer or the business-to-business area A successful campaign could include the use of data analytics to identify a customer segment to target; social media to better connect with specific consumers; or more traditional medium such as print, radio or television It will be particularly important to demonstrate the achievement of results against targets. TRANSFORMATIONAL DEAL OF THE YEAR Open to all businesses operating in the UK general insurance industry, this award recognises the importance of business deals and partnerships. Examples could include: A major affinity / white-label deal An outsourcing / insourcing arrangement A major hire(s) A transformational acquisition A technology / digital implementation that has overhauled a business. The judges will be looking for a company that can: Demonstrate how this partnership, business deal or hire(s) has delivered on its objectives, and that all the concerned parties have benefitted from the arrangement Organisations that have seized business opportunities created by legislative or regulatory change, such as Alternative Business Structures or Solvency II, will also be considered.

8 THE INSURANCE START-UP AWARD Open to any organisation less than three years old at 31 December 2014, that can demonstrate success in making a noteworthy contribution to the UK general insurance market in its short life time. Existing companies that became newly FCA / PRA authorised within the same 3 year time frame also qualify. Entrants could include: An insurance provider or broker that has identified a significant market failing and / or gap and filled it A business that has helped advance the sector using the latest technologies either as a third party provider or at the consumer interface A service provider that has made a difference to the customer experience at inception, when making mid-term adjustments or in the event of a claim. The business may not be significantly profitable or fulfilled its objectives to date, but will need to demonstrate a plan that evidences great future potential for investors/customers. INVESTING IN THE PROFESSION AWARD Open to any firm operating within the general insurance market. The judges will be looking for a company that can demonstrate a combination of some or all of the following: How their organisation and staff have successfully championed the development of professionalism Adoption of the chartered agenda across their business or the implementation of training across the business or to meet a specific need Adoption or pursuit of chartered status as a business or by individual staff, and the spread of best practice and strong professional values throughout the business How a programme has played an integral strategic role within the business, contributing to its success Evidence of benchmarking against external standards. Entry Entries Process: should also highlight how any initiatives have contributed to business success. YOUNG ACHIEVER OF THE YEAR Open to anyone working in the insurance industry aged 30 or under on the closing date of 20 March The judges will be looking for a person who has: Made significant strides in their professional development over the past year Can clearly demonstrate their contribution to the team or department in which he or she works Evidence of commitment to pursuing relevant professional qualifications All nominations must be made or supported by the person s departmental manager.

9 CORPORATE SOCIAL RESPONSIBILITY INITIATIVE OF THE YEAR Open to all. The judges will be looking for a company or project that: Can demonstrate how they have embraced the principles of business sustainability within their operations Examples could include using resources and energy as efficiently as possible, promoting social inclusion, sustainable communities and / or well-being The initiative could be an international, national or local project and should demonstrate a coherent and integrated approach Evidence of the delivery of policies in action A clear statement of how any initiative is aligned with the company or organisations strategic and business goals. OUTSOURCED PARTNER OF THE YEAR Open to any organisation providing a professional, advisory or technical service directly to the general insurance market or to the supply chain. The judges will be looking for: Evidence a business has responded innovatively to the demands of the market Evidence of consistent levels of service and customer satisfaction, whether those customers are in business-to-business or business-to-consumer relationships Evidence of enhanced business success through their relationship with the insurance market Testimonials from insurers/business partners will help validate an entry. THE DIVERSITY AWARD Entry Process: Open to all. The judges will be looking for a company or project that: Aims to boost diversity that has clear and measurable objectives Can demonstrate how they have embraced the principles of diversity within their operations The initiative could be an international, national or local project and should demonstrate a coherent and integrated approach Evidence of the delivery of policies in action A clear statement of how any initiative is aligned with the company or organisations strategic and business goals. UNDERWRITING INITIATIVE OF THE YEAR Open to any regulated company, including those with fully delegated underwriting authority, managing general agents and any Lloyd s syndicate. The judges will be looking for evidence that a firm has: Identified and then successfully adopted an innovative underwriting strategy in a market, niche or otherwise Can demonstrate a real commitment to meeting the needs of these customers, coupled with delivering a high quality of service Evidence of a proven track record of profitability and a clear strategy to deliver future growth.

10 GENERAL INSURER OF THE YEAR Open to all UK authorised insurers. The judges will be looking for a company that can: Demonstrate a commitment to meeting customer needs and delivering a high quality of service across all its activities as part of a broad strategic vision A proven track record of success in terms of innovative and profitable expansion, either in existing, or into new, markets. UNSUNG INSURANCE HERO We are repeatedly told that the insurance industry s heartbeat is its people. But for every senior practitioner who is in the spotlight, there are hundreds of workers who go unnoticed externally, but are appreciated within their own firms for their efforts in delivering projects, improving processes and keeping customers happy. These people may not be line managers or have direct reports, but their efforts and achievements this year will have made a crucial mark on the business they work for. This award will seek to give these unsung superstars their moment in the limelight. The judges will be looking for: A clear demonstration and evidence of an individual s contribution to their team or department over the last months Examples of when said person went the extra distance to help a customer or fellow employee Detail of how they have made such a difference Evidence of how this person has sought to further their career through education, training or external industry participation Open to anyone working for an insurer, broker or underwriting agency. INSURANCE PERSONALITY OF THE YEAR Entry Process: This special award will be presented to an individual who has made an outstanding contribution in the last 12 months, whether through the advancement of the organisation that employs them; or the wider insurance industry. The winner could be someone who: Has led a sea change within a business through their strategic vision and / or a successful acquisition Helped the wider sector through their engagement with stakeholders, regulators and politicians to effect a notable change that benefits the industry s standing in the eyes of the public and commerce Firms will be able to nominate candidates they think fits this criteria and the BIA judging panel will determine the winner, which will be announced at the Awards ceremony. THE ACHIEVEMENT AWARD This special award will be presented to an individual who has made an outstanding contribution to the success of the insurance industry through their illustrious career. Previous winners include Peter Wood, Victor Blake, Sir David Rowland, Allan Bridgewater David Prosser, Scott Bell, Simon Bolam, Robert Hiscox, Walter Merricks, Lord David Hunt, Patrick Snowball, Gerry Loughney, David Slade, Ashton West, Peter Cullum and Reg Brown. This award cannot be entered, but is chosen by the BIA judging panel in consultation with the wider industry.

11 2015 ENTRY ADVICE: NEW ENTRY PROCESS Following conversations with previous entrants and the BIA judges we have updated our entry process. Traditionally our entries took the form of a 100 word why we deserve to win declaration and a 1000 word statement. However this year we have broken the process down to make it easier; instead of a block 1000 words, each category now has 4 individual questions that require answers of maximum 250 words each. For example, the Customer Care Award category entry form asks the following: Name of company being entered for the award Your 100 word why we deserve to win... declaration The issue(s) you addressed (max 250 words) The response (max 300 words) The results / impact of the response (max 300 words) Testimonials (max 250 words) Supporting material is optional 3 documents maximum Limit for uploads is 2MB If you have any questions regarding this new format please do not hesitate to contact us. AWARD PRESENTATION DAYS Also new for this year, is the introduction of a secondary judging process for six of our well-established and often most hotly contested categories. Following the initial shortlisting which will still be based on your initial submission the firms who are successful here will be invited to present their entry to the judges and answer any questions the panel might have. This will enable you to really bring your award submission to life and for the judges to get a better feel for the great work that your firm has done. Please note that if you enter any of the six categories below then, if you make the shortlist, you must be available on the dates below to attend a presentation. TUESDAY 5 MAY AM Outsourced Partner of the Year PM Customer Care Award WEDNESDAY 6 MAY AM Claims Initiative of the Year Insurer AM General Insurer of the Year PM Major Loss Award PM Claims Initiative of the Year Service Provider

12 2015 ENTRY ADVICE: ELIGIBILITY You should read carefully the entry criteria for the categories you are interested in and ensure that you are entering the most appropriate categories. Some are open to any company or organisation in the insurance industry, others are restricted to, say, intermediaries or insurers. There are some categories that are open to individual or departmental nominations as well as corporate entries. If you are entering one of these categories you should make it clear precisely who or what part of the company is being nominated. You may enter more than one project or programme in a category. Joint entries are permitted and this should be clearly stated on the entry form. However, the judges reserve the right to assess if an entry really is a joint effort. You may also enter the same project or programme into more than one category if it fits more than one criteria. But be warned the lazy duplication of entries without no or minimal changes may count against you. The multiple entries would need to be tailored to the relevant categories. COVERING STATEMENT & EVIDENCE Your 100 word why we deserve to win... declaration, and 4 x 250 word statements. These can by all means refer to background material (see below) that has been included but remember the entry should be able to stand on its own, and that this material should merely support the submission. As such the statement and evidence should first wet the appetite and then tell a story that backs this up. In recent years judges have seen declarations that fail to engage and statements that only really get to the point towards the end.this is one of the key reasons that this year the evidential part of the submission form is split into four easily defined areas to help respondents focus on the questions at hand. Another drawback of some entries in previous years has been the failure to include clear evidence of achievement or explanation of why the achievement is significant or innovative. The judges are harsh on entries that do not include a clear statement of objectives and targets supported by evidence that these targets were reached. Sometimes, for example with training, the targets may be to match externally set standards. If so, these should be stated with an indication of how achievement of those targets has been measured. In other categories, business growth may be the target: again, this should be clear and the achievement of it demonstrated in measurable terms. When entering of the year categories, the judges are expecting to review projects that have come to fruition (i.e.with measurable results) over the previous months. All the information contained in the entries and marked confidential will remain so, and will not be released without the permission of the entrant. One common mistake some companies have been guilty of in the past is entering projects and initiatives that are only just baring fruit and/or still in a pilot phase. If this is the case it may be too soon for these to be considered capable of winning a BIA and so they should be reconsidered for entry in the future, when the evidence of their success is stronger. Finally, it is most important to stress that entries which exceed 100 words for the declaration and 1000 words for the statement will be disqualified. As will entries which do not use the standard entry form and submit a designed PDF as a substitute or in lieu of it. Supporting evidence which may include designed PDFs is certainly allowed (see below), but in name of fairness and equality all entries must initially stick to using the entry form, and include any supplementary information including charts, graphs, photos and info-boxes in the supporting material NOT the declaration or statement.

13 2015 ENTRY ADVICE: SUPPORTING MATERIAL The Judges like to have relevant supporting material. But the most important point to focus on when preparing any background material and supporting evidence is that it is quality and relevance that matter, not quantity. So if a marketing campaign s success is being partially judged on the media coverage it achieved, include links to examples of that overage. Research documents, customer brochures, staff newsletters and training manuals all help demonstrate to the judges in a practical way what the entrant has achieved and should be included where relevant. The panel of judges will also review relevant websites so full addresses and access codes should be provided. But superfluous documents and PDFs which add nothing will more than likely harm the chances of a submission, rather than support it, and are not advised. Also in order to focus your mind on which supporting evidence is most relevant there is a limit of 3 attachments as a maximum to what can be included. HOSTED BY: DESIGN PARTNER: &

14 BE PAR OF THE LEGACY TABLE OPTIONS Platinum Gold Silver PRICING LIST Arena / Terrace 5770 Table of 10 guests Includes table / box with preferential positioning 5400 Table of 10 guests Includes table / box 4990 Table of 10 guests Includes table / box* 1 magnum of Champagne 1 round of Port for all guests Bottles of house wine /2 bottle mineral water PP 3 course meal, coffee & petit fours *limited availability Please note prices are exclusive of 20% VAT.

15 Platinum Gold Silver PRICING LIST Grand Tier Box 4650 Table of 8 guests Includes table / box with preferential positioning 4320 Table of 8 guests Includes table / box 4090 Table of 8 guests Includes table / box* 1 magnum of Champagne 1 round of Port for all guests Bottles of house wine /2 bottle mineral water PP 3 course meal, coffee & petit fours *limited availability Please note prices are exclusive of 20% VAT. Platinum Gold Silver PRICING LIST Loggia Box 2910 Table of 5 guests Includes table / box with preferential positioning 2700 Table of 5 guests Includes table / box 2500 Table of 5 guests Includes table / box* 1 magnum of Champagne 1 round of Port for all guests Bottles of house wine /2 bottle mineral water PP 3 course meal, coffee & petit fours *limited availability Please note prices are exclusive of 20% VAT. To book your table for the British Insurance Awards 2015, please use one of these three options: 1. Call Paige Howley on paige.howley@incisivemedia.com 3. Book your tables online at