MOBILE BANKING. BL Mobile Banking access to your bank accounts on the move

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1 MOBILE BANKING BL Mobile Banking access to your bank accounts on the move

2 BL Mobile Banking Connect to your accounts on your smartphone using the BL Mobile Banking app. BL Mobile Banking is a free application that allows you to consult your accounts and bank 24 hours a day from your ios (iphone) or Android mobile device. Equipped with a high level of security, the BL Mobile Banking app is designed to be used in addition to the e-banking website and offers services for banking on the move. With BL Mobile Banking Consult your account balance and account movements for the past two months Transfer money between your accounts Make transfers to your predefined list of beneficiaries Contact your adviser Check fund prices and performance for Banque de Luxembourg funds Find useful numbers Locate branches and ATMs in Luxembourg Find out the latest news and order brochures and other literature from Banque de Luxembourg Generate a One-time password to connect to the e-banking website What you need to download the BL Mobile Banking app On-line access to your accounts using Digipass or Digipass Mobile An ios (iphone) or Android-based mobile device To get the most out of the BL Mobile Banking app, please follow the step-by-step guide detailed on the next pages.

3 e Download and install BL Mobile Banking on your mobile device Instructions for ios-based devices (iphone / ipod Touch / ipad) D Start the App Store Enter Banque de Luxembourg in the search field Select BL Mobile Banking from the search results Click on the Free button Click Install Instructions for Android-based devices D Start the Play Store app Enter Banque de Luxembourg in the search field Select BL Mobile Banking in the search results Click on the Download button Alternatively, scan the QR code to download the BL Mobile Banking app directly onto your ios or Android-based mobile device.

4 r Launch and configure BL Mobile Banking If you have received a BL Mobile Banking envelope Requirements: take the envelope (FDL*******) you received from your adviser, which contains: - your Serial Number - your Activation Code for BL Mobile Banking D Launch the BL Mobile Banking app On the application home page, select Identification Select the Digipass Mobile option and enter the information required D Enter the information contained in the envelope you received from your adviser In the Serial Number field, enter the 7-digit Serial Number In the next field, enter the 20-digit Activation Code (no spaces) Select a Local Password and confirm it in the Confirm Local Password field before clicking Activate NB: The Local Password must be at least 6 characters long and should contain letters and/or numbers. You will need this password each time you need to generate a One-time password to identify yourself on the BL Mobile Banking app.

5 Keep the envelope containing your Serial Number and Activation Code in a safe place. You may need it if you have to reconfigure your mobile device. If you have a Digipass device If you wish to connect to the BL Mobile Banking app but have not yet received your access codes, please contact your adviser. BL Mobile Banking can be used with your Digipass device until you receive your Digipass Mobile access. D Launch the BL Mobile Banking app Click the Identification button Select the Digipass option in the list of options and click Confirm

6 t How to identify yourself on BL Mobile Banking and access your accounts Connecting using Digipass Mobile D Click on the home page and select Identification Enter the Local Password you have selected and click Generate Enter your USER-ID and Password Click on the Confirm button Connecting using Digipass D Click on the home page and select Identification Enter your USER-ID and Password Enter the One-time password (press on the button of your Digipass device to generate this) and click on the Send button

7 u How to generate a One-time password Generate a One-time password in the BL Mobile Banking application to connect to the e-banking website on your Mac or PC. Instructions for ios-based devices (iphone / ipod Touch / ipad) D Go to the home page and select One-time password Enter the Local Password you have chosen and click on the Send button Use the generated One-time password to connect to the e-banking website on your Mac or PC Instructions for Android-based devices D Go to the home page and select Identification Enter the Local Password you have chosen and click on the Send button Use the generated One-time password to connect to the e-banking website on your Mac or PC

8 Changing connection mode BL/2015/0006/EN If you wish to connect to BL Mobile Banking app but do not have your access codes, please contact your adviser. Two days after you receive the envelope containing your BL Mobile Banking identifiers, click on Preferences in the application. Select the Digipass Mobile connection mode and enter the information required as shown above. If you have any questions, please contact the BL-Support team: Luxembourg and other countries: Tel.: (+352) Belgium: Tel.: +32 (0) Open Monday to Friday from 9am to 6pm