FLEXIBILITY SCALABILITY CONFIGURABILITY RISKMASTER ACCELERATOR IMPROVE SERVICE REDUCE COSTS COMPETE EFFECTIVELY

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1 RISKMASTER ACCELERATOR IMPROVE SERVICE REDUCE COSTS COMPETE EFFECTIVELY FLEXIBILITY SCALABILITY CONFIGURABILITY FOR PROPERTY AND CASUALTY INSURANCE COMPANIES

2 RISKMASTER ACCELERATOR FOR FAST, FLEXIBLE CLAIMS PROCESSING AUTOMATE AND STREAMLINE CLAIMS PROCESSES FOR: Increased speed Improved consistency Fewer errors Higher customer retention rates In a highly competitive market, insurers worldwide face many similar business challenges. Growing premiums and maintaining policyholder retention levels are essential for any insurer to thrive. Yet retention rates are falling in several segments including personal lines, as consumers expect the same levels of service they receive from providers in other service industries such as retail and mobile phone providers. Insurers must resolve claims swiftly and seamlessly in order to ensure high retention rates; customers who have positive claims experiences tend to stay with their existing provider, but those who are dissatisfied with the service they receive can easily switch insurers. Fast and efficient claims resolution has other benefits too. Earlier claims settlement also results in reduced claims expenses and lower payouts. With around 70% of premium income spent by insurers on settling claims, it makes good business sense to resolve claims quickly. In reality, however, operational efficiency and business agility are a continuous battle for many carriers, as they struggle with multiple IT systems operating on disparate platforms, with no central point for storing or accessing data. Outdated, complex, and often home-grown software can be costly to maintain and hard to configure. And many insurers still rely on manual processes, which inevitably delay claims processing times and increase costs. To remain competitive, organizations like yours must raise the bar on customer service companies that don t do so will fall behind. But how can you achieve this? You need a system that empowers you to improve efficiency and meet consumer expectations by enabling swifter, more accurate claims resolution a fully functional, enterprise-wide claims processing solution that is easy to integrate and that delivers flexibility, scalability and configurability. You need end-to-end claims processing capabilities, just-in-time tools and improved data access to allow accurate settlements, together with a user interface that extends core functionality to mobile users, a full complement of business analytics and reporting tools, and multiple deployment and pricing options. YOU NEED CSC RISKMASTER ACCELERATOR. RISKMASTER Accelerator helps insurers large and small, operating anywhere in the world, meet claims business and operational challenges through its exceptional end-to-end CSC RISKMASTER ACCELERATOR: Best-of-breed claims management system Currently used by almost 500 clients in North America Has an extensive customer base made up of insurance carriers and a variety of corporate entities functionality, which includes powerful, just-in-time analytical tools for legal expense management, fraud detection and bodily injury estimation. Stay Ahead of the Game RISKMASTER Accelerator automates and streamlines the claims processing system. Our Web-based software delivers a single solution for managing all risk and claims processes, from first notice of loss to payout. Fully configurable, RISKMASTER Accelerator gives users the flexibility to customize the system and add modules to meet specific requirements. With RISKMASTER Accelerator, your workflows and processes will be more consistent and fully integrated with claims tools, accounts payable solutions and other management systems, helping you remain competitive and keeping you ahead of the game. 2 3

3 Increased Control Through Automation Claims management can be an onerous process for insurers still relying on aged, homegrown systems. RISKMASTER Accelerator automates functions, improving claims processing speed and accuracy. Unlike other similar products, RISKMASTER Accelerator lets users manage data configurations, imports, exports and conversions, for more control and better management of costs. One System Fits All RISKMASTER Accelerator seamlessly integrates policy, mobile devices, litigation management, fraud evaluation, bodily injury evaluation and medical review systems, allowing users to manage their entire claims settlement process within a single solution, enabling greater speed and accuracy. Putting More Power at Your Fingertips RISKMASTER Accelerator provides a wide range of capabilities unparalleled in the insurance industry. Legal Solutions Suite RISKMASTER Accelerator also supports activities conducted with external law firms. The system helps you work strategically with outside counsel to manage legal expenses and optimize outcomes, while ensuring efficiency and consistency. Web-based modules in the integrated litigation management component include law firm evaluation and benchmarking, electronic case assignments, legal e-billing, automated legal bill review, guideline monitoring, budgeting, planning, results tracking, document management and reporting. Knowledge Is Power Improve management insight and make better business decisions with Business Analytics, an integrated query, reporting and analytical tool. Business Analytics uses SAP BusinessObjects to view and report on the information stored in your RISKMASTER Accelerator database, while the Business Analytics drag-and-drop capability lets you readily create the reports. Dashboard Viewer View your data in an easy-to-access, readable way. RISKMASTER Accelerator uses BusinessObjects Dashboards to generate dynamic graphical representations of your data. Using breakthrough technology, the RISKMASTER Accelerator Dashboard bridges the gap between data analysis and visual presentation, allowing users to create interactive reports and applications that clearly communicate data in a visually appealing style. And there s no need for users to learn arcane programming languages simply point and click to create rich, interactive presentations. Automation Is the Name of the Game RISKMASTER Data Analytics tools and templates completely automate self-insurance import/export extract processing, bringing together several standalone modules in a single location. Use Data Analytics to easily explore, extract, transform and deliver data anywhere and at any frequency. Ensure the integrity of your data, maximize productivity and accelerate performance of day-to-day operations. On top of all this, CSC s extensive Big Data and Analytics portfolio means we can help you further maximize your data analytics capabilities. RESEARCH HIGHLIGHT: P&C COMPANIES SEEK TO UPGRADE AGING SYSTEMS Insurance industry company Novarica reports that P&C companies are increasingly looking to replace aging claims administration systems. Older systems are expensive to maintain,and employees with skills in oldercode are retiring. For 2014, 29% of large carriers and 25% of small carriers say that claims system replacement is one of the top three projects they are focusing on. (Property/Casualty Claims Systems, a Novarica Market Navigator report, 2013) 4 5

4 MOBILITY, COMMUNITY, STREAMLINED PROCESSING ONE SYSTEM GIVES YOU ALL THIS... AND MORE INDUSTRY PERSPECTIVE: CLAIMS OFFICERS SEEK AUTOMATION AND BEST PRACTICES As companies have revised claim processes and modified job functions, maintaining high levels of claim performance has become more complicated. But CCOs also report a number of benefits from claim technology innovation, chief of which are leveraging automation to revise claim processes and improving execution of best practices. Property & Casualty Claim Ofcer Survey #8, Towers Watson, 2013 New Mobile Capabilities Now you can get the power of RISKMASTER Accelerator via a mobile app. The CSC RISKMASTER Accelerator Mobile Adjuster app allows claims processing staff to view claims, events, notes and payment information. Co-developed by CSC and Microsoft, CSC RISK MASTER Accelerator Mobile Adjuster combines strong functionality with the robust capabilities of Microsoft Windows 8.1 and other mobile devices. The app delivers back-office capabilities anywhere, anytime to key stakeholders in the claims ecosystem, with users able to access photographs, videos, audio files and textual entries. This can help you reduce the time it takes to adjust and settle claims. Streamline Your Claims Process, Increase Efficiency Successful claims processing is essential for P&C insurance companies. Yet claims personnel must navigate a multitude of processes to successfully close claims. RISKMASTER Accelerator provides a comprehensive system to streamline your entire claims environment, including: First notice of loss Coverage verification Claims handling and adjuster notes Bodily injury evaluation Fraud detection Litigation management Vendor management Mobile claims services Medicare reporting Negotiation and settlement Final payment Unmatched Flexibility No other claims processing product on the market today integrates so many functions from the same vendor and on one platform. RISKMASTER Accelerator is designed to accommodate your current and future needs and comply with ever-changing industry standards. The system can be tailored to suit individual business processes without modification. The advanced service-oriented architecture (SOA) also eases integration with other related systems. Choose from the core processing functions of RISKMASTER Accelerator or seamlessly add components for additional business value. And select the deployment method that best suits your needs in-house implementation, CSC hosting, or a combination. Connect with Our Customer Community When you choose RISKMASTER Accelerator, you are connected around the clock to an online community of thousands of users from P&C insurance companies and CSC developers across the globe, while virtual events, meetings and annual conferences keep you informed and aware. You also have access to an extensive and knowledgeable team of CSC experts, dedicated to claims products and services. CSC has worked with hundreds of companies to help them get the most out of RISKMASTER Accelerator and to resolve their claims processing issues. Let us do the same for you. Why CSC? RISKMASTER Accelerator s ease of use, flexibility and scalability make it the claims processing system of choice for many companies. Exceptional technical architecture provides industry-leading features such as detailed business analytics reporting and robust database security. Close to 500 active customers use the RISKMASTER Accelerator platform every day. Learn more about how RISKMASTER Accelerator can help you control costs, improve operational efficiency and deliver superior service

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