Sales Consultant, Fan Relationship Management Centre (FRMC) Marketing, Content and Digital

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1 Position Description POSITION TITLE: DEPARTMENT: REPORTS TO: DIRECT REPORTS: Sales Consultant, Fan Relationship Management Centre (FRMC) Marketing, Content and Digital Manager, The National Rugby League Fan Relationship Management Centre N/a PRIMARY OBJECTIVE: The National Rugby League has begun to develop a world-class membership and ticket sales force in Sydney, NSW. This is a first of its kind effort and aims to be a landmark program for the NRL. Combining progressive strategies and distinguished execution, the NRL Fan Relationship Management Centre will be led by expert professionals that stand at the top of the ticket sales and customer service industry. Each Sales Consultant will be assigned to one (1) specific NRL club and be directly responsible for generating sales for that club. Key Result Area Major Activities Performance Measure 1. Sales and revenue generation Sales generation for the following inventory: a. Season Membership (new business) b. Group tickets c. Partial/ Mini-Plan ticket packages d. Individual major events as assigned e. Additional items as directed by assigned NRL club Sales to be generated predominately through outbound phone calls. Sales and revenue will also be generated through marketing, sales specific events and faceto-face appointments. Work all home games, performing various ticket sales and service duties throughout the game. Achievement of sales targets and other relevant agreed KPIs. Stakeholder Feedback Ongoing identification and development of new sales and membership programs and opportunities. 1

2 2. Operations Maintain records of all prospects and customers within ticketing database. 3. Building and maintaining key relationships Regular reporting Partner and collaborate with peers to leverage existing programs and present an integrated Fan and Members approach, profile and brand. Build rapport with existing connections to maintain networks internally and externally. Liaise with key NRL Club stakeholders 4. Representative Represent the Rugby League at all times internally and externally to promote a positive profile, brand awareness and perception of Rugby League within the community. Recoards and reports complete and accurate Maintains, fosters and leverages key internal and external relationships Public awareness and perception as one unified brand 5. Corporate Governance & Compliance Understand relevant policy and planning to ensure individual compliance. Adhere to existing policies and processes to ensure adequate governance and compliance with company standards and regulations. Compliance with the Australian Rugby League Commission, Australian Sports Commission, State Sports and School organisation, and Local Councils are ensured The whole of game values are upheld Key Challenges The key challenges of the role include meeting weekly and monthly sales goals while exceeding client expectations in value and customer service Key Decision Making Authority The Sales Consultant reports to the Manager FRMC and is responsible for making the day to day decisions relative to their role. Position Dimensions Expenditure: TBC Staff Reporting Directly: NIL Staff Reporting Indirectly: NIL 2

3 Key Communications Internal NRL Team members NRL Executive Members External NRL Clubs National and State Sporting Agencies Schools Communities State Leagues (including Affiliated States) Local Government Knowledge, Skills and Experience Desire to start and grow a career in the sports ticket sales industry or professional sports Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented Previous experience with Salesforce and/or event ticketing systems preferred Previous customer service or retail sales experience; display a genuine desire to help people Excellent communication, presentation and listening skills Professional image and demeanour Ability to work well with others and comfortable taking initiative. Employment Conditions Remuneration will be in accordance with the NRL policy Employer s contributions to Superannuation Hours of work Ordinary Hours of Work shall be 38 hours per week, performed between Monday and Friday, plus reasonable additional hours required to fulfil the requirements of the job Fixed term 12 month contract Work Health and Safety Take reasonable care for the health and safety of yourself and all employees while at work Acknowledge and understand NRL OHS policy and processes in the workplace at all times Competency and Definition Communication: Effectively communicates to promote understanding and support informed debate with internal colleagues and external stakeholders. Structures the message to suit the audience and situation. Level Behavioural Indicators Effective oral communication skills to exchange information with other staff and external clients Communicate internally with other staff in the department to share information seek and provide advice, provide support services, coordinate work and participate as part of a team Ability to communicate and liaise to negotiate with staff on sensitive issues such as overpayments in order to come to an agreed method of repayment. Communicate effectively externally to seek specialist advice on the operation of the system and to maintain od system upgrades and 3

4 developments Relationship Building / Networking Establishes rapport with people easily, developing and maintaining a network of contacts who can provide information, help and access to others. Initiative & Ownership: Effectively leads oneself and others in order to inspire sustained, superior performance. Displays confidence and professionalism in undertaking tasks. Is motivated to develop new skills. Creativity & Adaptability: Identifies the need for change and develops new ideas and solutions. Encourages and supports innovation and gains the commitment of others. Reacts positively and with enthusiasm to change and improvement. Collaboration & Teamwork: Willingly cooperates and works collaboratively with internal colleagues and external stakeholders in order to accomplish organisational / team / project objectives. Creates an environment where colleagues can learn from one another and add value to the work of others in a respectful way. Works to be accepted and respected by peers and co-workers Uses informal networks to gain support for ideas/projects and to get work done Talks easily with others (internal and external to NRL) to build rapport Builds relationships in support of organizational strategies Offers compromises and trade-offs to others where necessary to gain their cooperation and build consensus Seeks information and support from many different sources before deciding on own approach Manages time, resources and work effectively, to accomplish tasks and to plan one s work Shows understanding of the importance of individual performance management and continuous self development Demonstrates awareness of development opportunities within own area of work Acknowledges own mistakes and achievements, accepting feedback openly Demonstrates an awareness of treating people fairly and equitably Challenges existing processes and assumptions; is not afraid to ask questions Embraces change and is eager to try new things Demonstrates ability to occasionally develop creative solutions for addressing problems Inquisitive attitude; questioning, challenging and modifying own thinking Seeks, accepts and builds on constructive feedback to improve ideas/suggestions Demonstrates awareness of how own role impacts the functioning of own team Recognises how the role and functioning of own area of work relates to that of other teams and the NRL as an organisation Seeks to build constructive relationships with NRL colleagues across the organisation Shows an understanding of the importance of collaboration to the work of the NRL Works constructively and supportively as a team member 4

5 Analytical Thinking: Builds a logical approach to systematically address problems or opportunities. Uses own knowledge and experience base but also draws on additional references and resources to test outcomes and/or supplement own knowledge. Demonstrates the ability to see basic relationships between information sources and spot potential implications Anticipates potential obstacles and thinks ahead Shows awareness of the data, relevant facts and information required to understand opportunities/ problems and the potential outcomes/solutions Demonstrates the ability to analyse information and/or situations to identify basic causes Asks for help when own knowledge does not enable tasks to be completed Verification This position holder and manager have read the above position description and are satisfied that it accurately describes the position Manager: Name Signature Date Position Holder: Name Signature Date 5

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