Unified Communication as a Service Market - Outlook ( ) for Collaboration Services

Transcription

1 Unified Communication as a Service Market - Outlook ( ) for Collaboration Services [email protected]

2 ResearchFox Consulting is an Indian market research and consulting firm based in Bangalore. We strive to provide our clients with research data and reports which they can trust and analyze. Insights gleaned from our detailed and comprehensive research reports helps our clients stay ahead of trends. ResearchFox serves clients with services from data collection to analysis and reports. ResearchFox has extensive sector expertise and its consultants are abreast of global trends and issues across industries. Our areas of expertise include Manufacturing, IT, FMCG, Healthcare, Automotive, Government Sector and NGO, BFSI and Retail. Disclaimer : This report is furnished to the recipient for information purposes only. Each recipient should conduct their own investigation and analysis of any such information contained in this report. No recipient is entitled to rely on the work of ResearchFox Consulting Pvt.Ltd. contained in this report for any purpose. ResearchFox Consulting Pvt. Ltd. makes no representations or warranties regarding the accuracy or completeness of such information and expressly disclaims any and all liabilities based on such information or on omissions therefrom. The recipient must not reproduce, disclose or distribute the information contained herein without the express prior written consent of ResearchFox Consulting Pvt.Ltd. Copyright ResearchFox Consulting Private Limited 2

3 Table of Contents 1. Introduction 1.1. Report Description 1.2. Objective 1.3. Scope of the Research 1.4. Regions Covered 1.5. Key Takeaways 1.6. Key Stakeholders 1.7. Key Terminologies 1.8. List of Abbreviations 2. Executive Summary 2.1. Executive Overview 3. Research and Forecasting 3.1. Research Methodology 3.2. Forecasting Methodology 4. Industry Landscape 4.1. Market Size and Growth 4.2. Competitive Landscape 4.3. Market Share 4.4. Company Classification 4.5. Region Outlook 4.6. Market Metrics 4.7. Porter's Five Forces Model 4.8. Key Drivers Analysis 4.9. Key Constraints Analysis Key Opportunities Identified Key Challenges Identified 5. Market Segmentation 5.1. Services Collaboration Services Market Size and Forecasting Key Drivers Analysis Key Constraints Analysis Key Opportunities Identified Key Challenges Identified Sub Segments Region : North America Region : Europe Region : APAC Region : South America Region : RoW 3

4 Introduction 01 4

5 1. Introduction 1.1. Report Description Use of dedicated on-site resources has always been a costly affair; be it human resources, capital infrastructure or softwares products. Large corporations can actually bear the pain of large IT budgets for running its daily chore not all small companies. Hence came the concept of cloud-based model which was much cost effective catering to the need of the SMBs and startups. Today?s world of communication and collaboration is not restricted to the traditional mode of doing business but has moved much ahead of that. Now, we refer to hosted services like video conferencing, collaboration and enterprise social softwares, s, file sharing, instant messaging and many more of which can be bucketed under Unified Communication as-a-service (UCaaS). This report presents the market scenario of the overall UCaaS market with segmentations based on Global overview, regional split,end-user size, type of service component and industry vertical. It cuts through several facets of the UCaaS market such as market size, market share for each segment, the drivers and constraints of UCaaS marketplace. It also throws light on various verticals where UCaaS is being rigorously implemented and the deployment type that is being preferred. Report also provides information on the challenges and opportunities that lie ahead for these solutions Objective 1. Understand the Unified Communication as-a-service (UCaaS) market and hence forecast the same till Determine the market across Regions (North America, Europe, APAC, South America, RoW), Size of Enduser (Enterprise, Mid-size, Small Business), Industry Vertical (Healthcare, Financial Services, Retail, Government, Manufacturing, IT & Telecom, Others) and Services Component (Telephony Services, Collaboration Services, Contact Centre Services, UC application Services). 3. List down the drivers, constraints, opportunities and challenges for each of the sub-segments and how would it change in the short and longer time frame. 4. Realise how drivers, constraints, opportunities and challenges would impact various business functions across regions Scope of the Research 1. Strategic analysis and market focus 2. Competitive landscape analysis 3. Report the latest market and technology trends 4. Strength, Opportunity and Attention (SOA) analysis 1.4. Regions Covered 1. North America(US and Canada and Mexico ) 2. Europe(United Kingdom, France, Germany, Italy, Spain) 3. APAC(Australia,India, Singapore and others) 4. 5

6 South America(Brazil, Argentina and others) 5. Row (Middle East and Africa, Israel. ) 1.5. Key Takeaways Work in Progress 1.6. Key Stakeholders Work in Progress 6

7 1.7. Key Terminologies Work in Progress 7

8 1.8. List of Abbreviations Work in Progress 8

9 dfgfd dfgfdh dfgfh dfhgf Executive Summary 02 9

10 2. Executive Summary 2.1. Executive Overview Work in Progress 10

11 dfgfd dfgfdh dfgfh dfhgf Research and Forecasting 03 11

12 3.1. Research Methodology Base Year: 2014 Forecasting Period: Sampling The leading suppliers of each end-user product categories that were chosen to provide a larger representative sample. Purposive unit sampling was adopted for every service segment such as verticals, regions, end-users and others. This was resorted to, in order to elicit the appropriate inputs with regard to the qualitative growth aspects of the market Secondary Research The research methodology that was carried out was desk research through various journals, association reports, and in house database to build a knowledge base on various market service segments, product categories and industry trends. Various fact based data was analyzed. Some of the sources included: a. ResearchFox Knowledge Base: Previous data on the market has been put through a rigorous and comprehensive analysis to analyze the current state. b. Desk Research: Industry reports, annual reports, press releases, webinars, journals and publication, independent rating agencies and government statistics Primary Research Primary interviews were conducted among various stakeholders: Product and service companies Members of associations and alliances Subject Matter Experts and Evangelists Consultants and Strategists 12

13 Industry Information It was essential to understand the current industry landscape, market dynamics, security ecosystem and competitor metrics. To estimate the global market, Chief Experience Officers (CXOs), Marketing Heads, Sales Managers and product stakeholders were interviewed Technical Information In addition to the interviews with leading participants for industry-related information, ResearchFox conducted interviews with Research and Development (R&D) and Design and Development teams to understand the current usage of the products by service type and also to find out the emerging trends. Finally, interviews with suppliers were conducted to cross check the validity of information and also to understand the emerging trends in the end-user segment. The detailed methodology for primary research is outlined below Primary Interview Questionnaire Design ResearchFox developed a detailed questionnaire, which was used by the analysts as a guide for their discussions. This process ensured the collection of all necessary data. The questionnaire was designed to elicit unbiased industry level data (market size, production, sales, and others), that had check points (questions such as company level information and their position in the industry acted as check points) to ensure accuracy of the data. The questionnaire included the following sections: 1. Industry level information 2. Characteristics and Dynamics 3. Company-specific information 4. Market segmentation data Interview Questionnaire Test and Validation Following the design of the questionnaire, ResearchFox carried out some initial interviews to verify that the appropriate market and technology data was generated. After the final design of the questionnaire, ResearchFox began full scale primary research. Specific companies targeted for primary research interviews were selected based upon market participation. Higher was the entity's profile, more attractive was the entity. 13

14 Interview Process As participants respond in the course of an interview, ResearchFox analysts are trained to move from lower priority and/ or sensitive topics to increasingly key and/or sensitive topics in response to the interviewee's behavior. This responsive and reflective interview process, combined with the analysts' ability to discuss the industry and technical issues in an open and sharing environment, allows ResearchFox to probe for key data, operations, and competitive information. Multiple contacts within a single organization and with an individual are often planned and/or staged in order to optimize and complete the information gathering process Research Validation At a point, when 20 percent of the research interviews and/or data collection had been completed, ResearchFox consultants evaluated the preliminary findings to assure that up-to-date results are in line with project objectives. The analyst team analyzed the information from the interviews and information was validated through a combination of the following validation techniques: Cross checking with other primary data and previously developed in-house research Review of secondary information, such as trade journals, annual reports and industry directories 14

15 3.2. Forecasting Methodology Step-by-Step Methodology for Market Estimation and Forecasting Market Estimation and Forecast Methodology, 2015 Step 1 Method Understand the market mechanism for the market through structured, systematic and theoretically established norms of analyzing, designing, introducing and quality assurance of the market estimation 2 Measuring the various market drivers, constraints, opportunities and challenges at regular intervals of time 3 Integrate expert-opinion of discussions in consultation with the ResearchFox Analyst team 4 Market estimation and forecast calculation 5 Delphi method and Causal Analysis used as and when required 6 Rigorous quality check with heads of Research Team, Subject Matter Experts and Consultants before final publication Source: ResearchFox Significance and Importance of the Market Forecast, 2015 Sr. No. Significance and Importance 1 Helps revisit on the company's R&D investments 2 Keeps the Sales and Marketing team posted on the market prospects 3 Strategize investment and expansion plans 4 Improve business planning 5 Helps create business aims and set sales figures within the company 6 Aware of the current market competition 7 Support plans for Merger and Acquisition (M&A) Source: ResearchFox 15

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