Enterprise Document Capture: Process Gaps and Revenue Opportunities

Transcription

1 A Questex Company Enterprise Document Capture: Process Gaps and Revenue Opportunities Production Printing & Media What are the key trends within insourced and outsourced high-volume capture environments? How sophisticated are high-volume capture operations today by vertical industry and business process? How frequently are capture operations triggering workflows and automating processes? What is the life cycle of an image from capture to classification, extraction, validation, and delivery? What are enterprises business process gaps, needs, and strategic planning priorities? What are enterprises technology and services investment plans and deployment preferences? A Multi-Client Study

2 Enterprise Document Capture: Process Gaps and Revenue Opportunities Introduction Production scanning environments continue to evolve as enterprises strive to automate paper-intensive processes and shift to electronic capture and distribution directly impacting outsourcing service providers, OEMs, and software vendors. These changes have specific implications for the life cycle of an image following capture. With enterprises seeking to reduce costs and improve business process workflows, there is significant opportunity for vendors to increase their management of these paper-intensive business processes. The lens of this study will be focused on business processes as a means of examining capture environments, with three primary goals in mind. First, this research will uncover high-volume capture trends within business processes, vertical markets, and across different types of capture environments. Secondly, it will verify how effectively image life cycles enable automation within the classification, data capture, data validation, and delivery phases of a document capture operation. Finally, the study will identify services and technology revenue opportunities that target business process gaps and inefficiencies. Project Objectives The study s specific objectives are organized around three core areas of analysis: the market direction and developments around document capture; a vertical business process and industry analysis, and; an analysis determining technology and services use and impact. Market Direction: Analyze trends within centralized/distributed, on-site/off-site, and lockbox/mailroom environments. Examine capture volumes and sources, including paper, electronic, and network folders. Define preferred software pricing & delivery models, and interest in and& engagement with outsourcing. Business Process: Analyze image life cycle across specific business processes, such as accounts payable/receivable, customer onboarding, customer correspondence, contract management, and claims processing. Identify the extent to which document capture operations are integrated into business processes and trigger automated workflows, while also uncovering workflow gaps and inefficiencies. Identify the impact of outsourcing on business process efficiency and automation. Technology & Services: Examine why customers utilize cloud-based offerings and what types they prefer (public, private, hybrid).. Explore strategic planning initiatives and investment planning priorities. Size and forecast the outsourced capture services revenue opportunity by environment.

3 Summary of Research Goals & Objectives Market Analysis Methodology InfoTrends will conduct a three pronged analysis approach that encompasses extensive primary research and secondary research in key industries. Primary Research Primary research will involve a detailed quantitative survey, as well as qualitative interviews. Enterprise Survey We will conduct a web-based quantitative survey of 575 businesses within the United States. The primary audience for this research will be large enterprises (1,000+ employees), with a smaller sample of medium-sized enterprises (500 to 999 employees) also being surveyed. Survey respondents will come from a variety of vertical markets; however, they will all be knowledgeable of highvolume capture operations that are part of the business operations (insourced or outsourced) and be influencers in IT/ operational decisions, including the decision to outsource. Qualifying types of document capture operations include on-site or off-site scanning operations, lockbox services, corporate mailrooms, and distributed capture operations. Although we are not specifically sampling by vertical market, we expect that the requirement of high-volume document capture operations and the sample size will drive substantial response volume within the Banking, Financial Services, Healthcare, and Insurance verticals. Additionally, the survey instrument will be designed to delve into a range of specific business processes, as well as probe into all capture environments represented within the sample.

4 In-depth Interviews Our qualitative research will include at least 15 in-depth phone interviews with enterprise respondents, service providers, and technology vendors. The majority of the interviews will be conducted with enterprises with highvolume capture environments. These discussions will build on insight gained from the surveys, covering current and future state of imaging operations, the life cycle of scanned images, specific business process insights, and services and technology trends. Secondary Research InfoTrends will thoroughly examine existing market information on key applications, market segments, competitors, and product categories using a variety of sources. Information sources will include financial reports, industry trade associations, government agencies, published industry reports, trade articles, industry databases, company websites, and other sources (including vendor white papers, user groups, and research reports). InfoTrends will also leverage research Analysis & Project Deliverables InfoTrends professional staff will perform an extensive analysis of the research to develop an understanding of the opportunities and issues surrounding insourced and outsourced document capture operations in the United States. Subscribers will receive: Executive summary of research findings Detailed PowerPoint market analysis of all research initiatives to address the study s goals and objectives, as well as provide conclusions and recommendations Market sizing and five year forecast of annual revenues for outsourced capture services A 90 minute webinar presentation of the findings An Appendix that provides PowerPoint slides containing all survey charts Cross-tabulations of the survey results for additional analysis of key questions and market segmentation Project Time Line it has previously published as part of ongoing consulting services and research. Forecast Development InfoTrends will size and forecast the annual revenue for outsourced document capture services. Our intent is to segment the forecast by environment: centralized/on-site, centralized/off-site, mailroom, and lockbox. The forecast period will be June: July: July- August: August- September: September: October: Quantitative survey & qualitative interview guide development Survey programming & qualitative interviews Survey deployment and capture & qualitative interviews Data cleansing, tabulation and analysis & qualitative interviews Analysis & report development Final PowerPoint report & written executive summary

5 Terms and Conditions Liability for Advice Although reasonable efforts were made by InfoTrends to ensure the completeness and accuracy of the information contained in written and oral reports in connection with the proposed study, no liability can be accepted by InfoTrends for the results of any About InfoTrends InfoTrends is the leading worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. We provide research, analysis, forecasts, and advice to help clients understand market trends, identify opportunities, and develop strategies to grow their businesses. actions taken by the client in connection with such information, opinions, or advice. Copyrights InfoTrends retains all copyrights. The reproduction of any materials is prohibited without written consent from InfoTrends. Headquarters U.S. 97 Libbey Industrial Parkway Weymouth, MA USA Europe 960 Capability Green Luton, Beds LU1 3PE United Kingdom Japan Ebisu IS Bldg. 8F Ebisu, Shibuya-ku Tokyo Japan info@infotrends.co.jp

6 Enterprise Document Capture: Process Gaps and Revenue Opportunities Authorization Form Subscriber Rate Subscription includes: $16, 495 Executive Summary Full PowerPoint Analysis & Presentation Market Sizing & Forecast 90 Minute Webinar Extensive Data Books Purchase order number Signature Name Title Company Address City, State, Zip Country Telephone E- mail the completed form to or fax to