Vantiv Mobile Point of Sale Solutions from AT&T

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1 Vantiv Mobile Point of Sale Solutions from AT&T

2 Mobile Point of Sale Trends and Statistics 2

3 Mobile Point of Sale (mpos) A Growing Trend Mobile payments and mobile point of sale solutions are starting to take hold across of a variety of industries from retailers to professional services companies. Why? Wireless technology is becoming the norm Wireless adds convenience for businesses and consumers Flexible checkout options mean fewer lines, checkouts at the point of sale, and happier customers Consumers are beginning to expect mobile checkout and payment options 3

4 Mobile Commerce Facts Mobile Capabilities continue to redefine business trends. Payments are no longer about cash. They are about convenience. <$50K <$50-75K <$75-100K <$100K 66% 65% 64% 60% 4 Million $90B Smartphones expected to be a common payments device within next 5 years Merchants looking to adopt mobile payment devices in the consumer services segment U.S. Mobile Transaction Volume by 2017 Vantiv/Mercator Insight Series research, 2012 Juniper Research, Mobile Payment Strategies Forester Research, US Mobile Payments Forecast, 2013 To

5 Mobile Payment Expectations Mobile Payments are growing significantly and dramatically Tablets are already a familiar in-store mobile payment device and consumers are adopting quickly 56% Own a Smartphone 27% Own a Tablet More than 2% 19% Have Made In-store Payment Using Smartphone Have Made In-store Payment Using Tablet Source: Mercator/Vantiv primary research

6 Why Should Merchants Go Mobile? Mobile delights customers with a rich, interactive experience Mobile drives frequency by intuitive, interactive data capture ( , phone) to make loyalty simple and relevant Mobile increases the average sale by engaging both associate and customer in rules-driven suggestions and up-sells Mobile increases sales efficiency by accelerating the checkout and supporting distributed payment options within a store Mobile attracts new customers via links to social interaction, review and admin tools that govern targeted promotions Mobile saves money as it is low-cost and feature-rich, with an architecture fundamentally different from legacy POS Mobile delivers insight through intuitive, Web-based analytics of transactions and customers delivered through any channel 6

7 Increased Card-Based Transactions 23% Total cash purchases by % In-person sales made with a plastic card by 2017 Gartner, May

8 Vantiv Mobile Accept from AT&T 8

9 Vantiv Mobile Accept from AT&T Credit Card swipe/mobile point of sale plug in for existing smart device End-to-end security that allows highly secure swiping of a credit, signature debit, or prepaid card Accept and track cash transactions Intuitive, user-friendly app to enter payments, receipts, view transaction history and track inventory Apply refunds and voids Take payments in-store or on the go, virtually anytime, anywhere 9

10 Get More with Vantiv Mobile Accept from AT&T Works on most ios & Android smartphones and tablets Encrypted transactions meet PCI DSS guidelines Multiple reporting options including exporting Apply tax and tips at the time of transaction receipts to customers Supported by a 24/7/365 customer care center

11 Vantiv Mobile Accept from AT&T Technical Overview Feature /Function ios and Android Compatibility Tip / Tax Calculation Capture Electronic Signature Receipt Tran History / Void / Refund on Device Single Item / Full Order Discounts Customized Receipts (logo, message, inventory detail) Invoice Number, TID Level and Customer Reporting Cash Payment Acceptance Merchant Self Service Portal (pw reset, receipt setup) Offline Tran Mode (app) Save Customer Info Option w/ Customer Opt-In Device Level Inventory (photos, barcodes, description) Location Services (map view on receipt) Accept X X X X X X X X X X X X X X 11

12 Self Service in the myaccept Portal Web-based portal gives merchants instant access to their account details, reporting and transaction detail 24/7 myaccept.vantiv.com Account Management Password reset Customize receipts Export customer database Access FAQs and user guides Transaction History Date/time stamp Tender type Transaction Amount Date Filters Search Export to CSV Transaction Detail Invoice Number Transaction Notes Re-send / print receipts Customer detail Sale type Auth code 12

13 Vantiv Mobile Accept from AT&T Pricing Visa/MC/Discover Processing Rate* Monthly Service Fee Card Reader Cancel Anytime Customer Service 2.50% Per Swiped Transaction** $14.99 Monthly FREE No Early Termination Fee 24/7/365 live customer support Includes a highly secure, encrypted card reader, Branch and PCI Assist No setup or annual fees! *American Express fees are $0.10 per transaction plus pass through fees **Keyed transactions are 3.5% plus $0.15 Note this pricing is for Vantiv Mobile Accept from AT&T transactions only. 13

14 Vantiv Mobile Checkout from AT&T 14

15 Vantiv Mobile Checkout from AT&T A point of sale solution that offers simple card swiping technology AND the ability to accept cash and create printed receipts An easy and affordable solution for tracking of sales, profitability and customers no matter where they are Targeted marketing capabilities to communicate with their customers and grow their business The ability to sell anywhere in the store, or away from the store More than just a mobile solution 15

16 Vantiv Mobile Checkout from AT&T Powerful and Effective mpos Solution An all-in-one mpos solution that makes it easier for business owners to have a complete set of payment options, market to customers, track sales and profitability, manage inventory and process sales onsite or at any location. Accept credit card or cash payments Secure POS mobility, backed by a PCI compliant payment gateway Multi-store capabilities to manage Items, Categories and Employees with multi-level user roles POS Time and Attendance capabilities Advanced back-office tool for reporting and analytics on customers, products and employees Alerts and performance monitoring capabilities Targeted marketing platform including marketing and social media 16

17 Vantiv Mobile Checkout from AT&T Ecosystem Hardware Encrypted Card Reader Tablet Stand Cash Drawer Countertop Printer Point-of-Sale App Register App Quick charge function Payment Processing Mobile Device ios/android option (from AT&T) Connectivity WiFi Data Plans (from AT&T) H/W & S/W Support Phone, Chat Helpdesk Hardware Replacement Tablet Support via AT&T Store Operations Manage Core functions: Customers, Orders Inventory, Locations Back-Office Tools Web-based Dashboard Reports & Analytics Track Sales Marketing 3rd Party Integration Easy Inventory Import Quick Reports Export 17

18 Full featured POS Sell at category or item level Set price, prompt for price, price override, discounts, returns, add modifiers and more Sales reflected immediately Customer tracking or print receipts Hold/Recall Do returns from completed ticket 18

19 Vantiv Mobile Checkout from AT&T Back Office Reporting Sales Trends Profitability Top/Bottom Items Tax report Cash Management Data Exports Inventory Setup Categories & Items Items w/variations Prices & Discounts Vendors & Cost Customers Sales History Contact info Category Segments Marketing Blast Welcome We Miss You Campaign Results Inventory Management Real-time On-hand Quantity Counts & Receiving Quantities Valuation & Re-order points 19 System Configuration Receipt Details Tax Rates Payment Tenders Access the back office at: mycheckout.vantiv.com

20 Time Clock and Attendance All hourly-tracked employees can clock-in and clock-out on the POS device Time/Hours worked tracked by employee at the store/site level and reported in back office Alerts generated on My Store dashboard specific to time clock activities (i.e. missed punches) New time clock report to quickly gather employees hours and then print/export for your payroll/accounting activities

21 Multi-Store Support All store accounts shown in one consolidated monthly bill One Back Office login with access to all stores in your company. View store-specific AND company-wide consolidated reports and dashboards Manage Items, Categories and Employees across multiple locations. Market to customers across all locations, or to a segment of customers. Individual store view and management for credit settlement, tax setup, unique item adds, storelevel price overrides, inventory counts, etc. 21

22 Vantiv Mobile Checkout from AT&T Pricing Visa/MC/Discover Processing Rate Monthly Service Fee Mobile Checkout Hardware 1.99% Per Swiped Transaction No Set up Fees No Annual Fees PCI Assist, Breach Assist Included $100,000 minimum annual card revenue $49.00 Monthly Software Service Fee Store Core Bundle : $29.00 per month based on 36-month lease for: Encrypted Card Reader ipad stand Field Core Bundle : $25.00 per month based on 36-month lease for: Encrypted Card Reader Countertop Receipt Printer Cash Drawer with insert Mobile Receipt Printer Add-on Bundle (optional): $5 per month based on 36-month lease for: Encrypted Card Reader Customer Support 7 days per week live customer support Pricing applies to Visa, MasterCard, Discover transactions % qualified transactions, 3.49% other transactions (includes key-entered transactions, rewards and commercial cards). American Express transactions are $.10/transaction plus pass through fees from American Express. Includes access to POS application on first ios device. Additional devices under the same location can be added on for $29.00/month. Also includes access to cloud-based Back Office for unlimited number of users. Merchant must lease at least one VMC Store or Field Core bundle per location. 22

23 Vantiv Mobile Checkout from AT&T Support Contact support for questions or issues related to your hardware or software Technical issues and questions Using the App and Back Office How to get the most out of Vantiv Mobile Checkout solution Contact support for questions or issues related to your merchant account and payment processing Billing questions Processing best practices Payment reporting, authorization, settlement & more US-based call center, skill set training Live support available 7 days a week , 8am 12am EST 23

24 Getting Started is Easy Supported on ios devices Must be ios 6.0 of higher ipad 2 ipad with Retina Display ipad Mini ( does not fit in ipad stand) iphone (iphone 4, 4S, 5, 5s, 5c) ipod Touch (4th or 5 th Generation) * Support available for ios specified devices that operate with either a 30 PIN or lightning connector Wi-Fi internet access or an active cellular data plan Dedicated and secure wireless router for your business (if using Wi-Fi) Two available electrical outlets PC/Mac or laptop with: Internet Explorer 9 or later Firefox 11.0 or later Google Chrome 18 or later Safari 5.1 or later 24

25 Mobile Point of Sale Use Cases 25

26 Use Cases Adding New Payment Channel Mobile does not always replace a POS solution, but can augment to provide greater flexibility Large Pizza Retailer Card acceptance for delivery drivers Improve consumer experience Reduce CNP expenses Transaction security Reduced cost and risk of cash and check management Better transaction tracking and reporting Capture customer for marketing promotions and offers National Grocery/Food Chain Enable multiple in-store checkouts (deli, bakery, etc.) Outside store events (mobile food truck, feature food demo, specialty shows, etc.) Deliver rules-driven suggestive sales 26

27 Use Cases Adding New Payment Channel Mobile does not always replace a POS solution, but can augment to provide greater flexibility Large Retailer Personalized shopping, driven by customer profile Tablet solution compliments current use of technology (Mobile catalogue) On-the-spot checkout, at distributed in-store locations Real-time inventory lookup Management of the experience (add personal notes about customer likes/dislikes) Improve frequency through simple loyalty Multi-Level Marketer/Direct Selling Organization Improved consumer experience Card acceptance for independent sales consultants Accept transactions anywhere (in-home party, kiosks) Get paid quickly (checks take longer to clear) Customized receipts Gift card program to enable loyalty and repeat purchase 27

28 Problem/Solution by Vertical (Field Sales/Service) Retail May have a simple ECR or terminal with limited functionality; but pay a high price Pain Points Slow checkout / no mobility Difficulty managing inventory and buying decisions Lack of visibility to sales data Challenge bringing in new business, keeping current customers Solutions Accelerate checkout with linebusting tablets Manage price variations to simplify inventory management Analytics and alerts re: sales volumes and patterns Quickly track sales, profitability and employees with detailed, exportable reporting and analytics Engage customers and increase frequency via interactive marketing and loyalty options Restaurants/Hospitality Don t need a complex POS system, but a solution that can allow for mobility (at table, deliveries) and simplify engagement Pain Points Need more than just a terminal Lack of visibility to sales data and employee data Trouble with order accuracy and communication with the kitchen Challenge bringing in new business, keeping current customers Solutions Minimize costs and lost revenue via a simplified POS solution Detailed transaction reporting for easy recon including server level and tax/tip reporting Know what s happening in the business from anywhere with back-office access Easily add/edit modifiers for accurate orders and an improved customer experience Build meaningful relationships with customers via sales tracking and relevant marketing offers 28

29 Problem/Solution by Vertical (Retail/Restaurant/QSR) Consumer Services / Field Sales Taking credit card info via phone presents hassle and security risks for merchants and customers. Pain Points Payments received post- visit, or over the phone Difficulty managing inventory Challenge bringing in new business, keeping current customers Solutions Reduce risk of incorrect data entry or misuse of information Improve customer experience by completing transactions at their doorstep Gain quick access to funds Manage inventory in the field Know what is selling and available Engage customers and sales personnel via sales tracking and relevant marketing offers Professional Services Don t need a complex POS system, but a solution that can allow for mobility (at table, deliveries) and simplify engagement Pain Points Payments received post- visit, if at all Lack of visibility to accounts receivable (sales) data Challenge bringing in new business, keeping current customers Solutions Improve customer experience by completing transactions during the point of interaction Reduce losses from fraudulent checks Gain quick access to funds with minimal settlement time Detailed transaction reporting for easy reconciliation Build meaningful relationships with customers via sales tracking and relevant marketing offers 29

30 Mobile Point of Sale Solution Comparison 30

31 Right Choice for AT&T Customer: Vantiv Mobile Accept or Vantiv Mobile Checkout $100k Sales Volume Feature / Function Accept Checkout Process Credit, Signature Debit and Prepaid Cards (V/MC/D/AX) Tip & Tax Functionality ios Devices 5.0+ Android Devices OS 2.1+ Device Level Inventory List Cloud-Based Inventory Management with Order Level Alerts Flat or Percentage Discounts Campaign Management and Mass Distribution Import Customer Lists Reporting Dashboard with Configurable Management Alerts 31

32 AT&T and Vantiv Partnership Leading Names in Mobility and Merchant Processing AT&T AT&T provides value through its expertise and reputation in mobility, networks, devices and connectivity and consultative salesforce Carrier and platform agnostic approach in support of customer needs. Will apply AT&T Solutions Sales and Best Practices to scale a large mpos portfolio in partnership with one of the nation s largest merchant acquirers. Vantiv Payment processor for nearly 400,000 merchant locations Processes for largest to smallest including companies such as Target Stores, Nordstrom, CVS, Kroger, etc. 40 years of innovation in card payment processing Process more than 15 billion transactions per year Publicly held (NYSE: VTNV) 32

33 Vantiv: 2 nd Largest U.S. Merchant Processor* (and Largest PIN Debit Acquirer in the U.S.) Purchase transactions (bn) Purchase transactions (vs. 2009) PIN Debit transactions (bn) % % % % % 9.8% 8.8% 8.4% 6.3% % 0.05 Source: The Nilson report, March 2012 Note: * First Data and Bank of America Merchant Services have teamed under a JV. Vantiv ranks behind the First Data/BAMS relationship. Purchase transactions represent number of transactions and include all general purpose credit, debit and prepaid card transactions, including signature and PIN debit 33

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