MiniPOS and BluePad-50 user manual

Transcription

1 MiniPOS and BluePad-50 user manual Welcome to MiniPOS application for mobile and card payments! +386 (30) (30) Slovenska ulica 54 Ljubljana, Slovenija Thank you for purchasing MiniPOS solution for your business. MiniPOS will enable your business to accept payments wherever you are, making sure your business to benefit from this mobility. Before you start using the system, there are a few steps you should make, starting by reading this brief user manual. Make sure to take notes on safety regarding your credentials, since they enable you, or anyone having them to operate and handle your account, funds and transactions, including handling sensitive operations and business information. Use and keep them in compliance to PCI DSS regulations and best business practices. Consult this manual or/and online materials for more information. PayWiser is a payment solution operated and developed by CEBASEK Denmark and partners. All trademarks are owned by their respective owners

2 DOCUMENT STATUS Reference: MP-USM PUBLIC Status: Active Version: 1.1 Version date: Made by: Igor Lavrih Checked by: Tomaž Žerjav Confidentiality level: PayWiser partners and customers Previous versions: Version Version date Creation Scenarios added Final version It is user s own and sole responsibility to check for version validity and latest version.

3 TABLE OF CONTENT USER INFORMATION... 4 MINIPOS - SIMPLE MOBILE PAYMENTS AND CARD ACCEPTANCE... 5 How does it work?... 5 What do I need?... 5 Basic requirements... 6 Security... 6 THE DATECS BLUEPAD-50 PIN PAD... 7 Datecs Bluepad50 PIN pad explained... 7 Charging Switching on and off... 7 PAIRING THE DATECS BLUEPAD-50 WITH AN ANDROID DEVICE... 8 PIN pad procedure... 8 Android device procedure... 9 MINIPOS APPLICATION SETUP Downloading and installing the application Settings Reader Account and Login MiniPOS Main screen MONETA TRANSACTIONS Your first transaction Listing Moneta transactions Refunding Moneta transaction CARD TRANSACTIONS Your first transaction Listing transactions Refunding a transaction USING MINIPOS AS HOSTED APPLICATION Benefits Implementation... 23

4 User information Record your merchant Account and other useful information here From time to time, you may need quick access to certain information in connection with your MiniPOS supplier. If you do complete these boxes, be sure to keep this book safe. Smartphone Mobile number Phone IMEI Merchant Account Merchant ID (MID) (API key linked to your merchant ID) Terminal ID (TID) (Issued after company sign-up) Terminal username Terminal Password *You can add terminals and users on admin web page after you sign-up the company PIN pad Serial Number (On the back of the PIN pad) Support contact Contact information for support (Issued after company sign-up) Notes

5 MiniPOS - simple mobile payments and card acceptance Welcome to MiniPOS. Thank you for purchasing MiniPOS for your business - the revolutionary mobile phone based Point of Sale terminal. You will soon be enjoying the freedom to accept card payments from you customers wherever you are, and your business is sure to benefit from this mobility. How does it work? MiniPOS uses an application ( app ) on your Android device to process mobile, credit and (coming after Q2 2016) Maestro debit card transactions, in conjunction with a small PIN pad which is linked using secured Bluetooth wireless technology. It s this simple: 1. You enter the amount you wish to charge your customer into the app, add description or choose it from the list. 2. Enter the card data or choose to initiate the PIN pad reader. 3. If you choose to initiate the PIN pad reader, your customers insert their card into your PIN pad and authenticate the transactions using their PIN, just like they would with any other PoS terminal. Alternativly your customer can use swipe to transfer card data to the app or choose to enters card data manually (Virtual Terminal Mode). 4. Depending on your chosen scenario, app displays the signature screen where your customer signs for the purchase (SWIPE or Virtual Terminal Mode) and clicks»accept AND SIGN«to accept the terms, which triggers the app to connects to PayWiser via the internet to get bank authorisation for the transaction. The whole process only takes a maximum of 30 seconds and is fully secure. As far as your customer is concerned it s exactly the same process as paying for something in a shop, with some additional options, should you and your customer choose to use them (SWIPE or manual entry, signing for the purchase). The MiniPOS application is simple to install on your Android device. This guide will help get you up and running as quickly as possible. What do I need? In order to process live card transactions you ll need to arrange the following: 1. Sign-up the company with PayWiser processing gateway and get a merchant account with Clearhaus acquiring bank. 2. A Datecs Bluepad50 PinPad. 3. Download and configure the MiniPOS application (app) from the App store or provided link 4. POS 58mm bluetooth printer (optional)

6 Basic requirements Merchant account This is a special card accepting account through which the money from transactions (from your customers cards) will be transferred into your bank account. API key API key represents the link to your Merchant ID (MID or Merchant Identification Number with your acquirer) on the MiniPOS account. PIN pad The MiniPOS system can be used with the Bluepad50, BluePad 500 and other units manufactured by Datecs or SZPOS manufacturer. Other manufactures will be added. Take great care of the PIN pad as the security of the MiniPOS system depends upon it. It is designed with tamper resistant, tamper evident technology which means that if it is ever opened or dismantled (this could happen if it is dropped), it will cease to work, permanently. Your customers need to trust the PIN pad as they will be inserting their cards and entering PINs into it, so it should be kept clean and protected carefully when not in use. Additionaly, make sure PIN pad never completly runs out of batter, since this would erase the secure crypto keys and the device would be rendered inoperable and would have to be sent back to manufacturer to restore the crypto keys. Typically it takes 25 days in storage, after low battery warning for this to occur, so never store your PIN pad for longer periods of time without first fully charging it. Android device Android device should run at least OS v4.4 or newer. Make sure it supports resolution of 720 x 1280 px or highe, bluetooth version 1.2 and and it has sufficient free storage. Security Data transfer All communication between involved parties is secured and encrypted with all Payment Security Industry Data Security Standards (PCI DSS). Local and payment gateway data storage At no times does any part of the system, neither Android app, or any part MiniPOS and PayWiser system, store, cache or keep any sensitive data like PAN, CVV etc. Any information stored is irreversibly deprived of information that could pose a breach of PCI DSS standards. App security All app settings are stored encrypted and are only accessible to the app itself. MiniPOS will refuse to run on rooted Android device in order to prevent any kind of tampering.

7 The Datecs Bluepad-50 PIN pad Your PIN pad is designed to be simple to use, resistant and secure. To set it for use, you need to get familiar with the outlay of the buttons and their intended use. Datecs Bluepad50 PIN pad explained Card-swipe slot for non-chip cards Display Mini USB Charger socket On/Off button Menu navigation buttons Cancel key Confirm key Settings key Card entry slot for CHIP (IC) cards Charging. The PIN pads have their own internal battery which needs to be charged before use. It can be charged from 2 sources: 1. Using the USB lead and the mains charger, available as an accessory. 2. Using the USB lead connected to a computer. - When the charger is connected the below charging icons will show on the display screen. - When charging is complete the battery icon on the far right will show as all blocked out. It can take up to 6 hours to charge the PIN pad if the battery is completely empty. - The PIN pad can be used while the battery is being charged. - The state of the battery is shown by a battery icon on the top right of the display. Switching on and off Press the power button on the top right of the keypad for a couple of seconds and it will power up and be ready for use in a few seconds, and will show the Datecs logo on the display. To switch the PIN pad off, press and hold the power button until the device screen goes blank. Never use any other charger than the ones supplied with the PIN pad as damage may result.

8 Pairing the Datecs Bluepad-50 with an Android device Before you start... The PIN pad and your Android device need to establish a Bluetooth connection between them. To establish this, PIN pad will have to be discovered and paired. Please follow the below instructions: PIN pad procedure 1. Turn the PIN pad ON by pressing 2. Wait for the screen to display»datecs PinPad«3. Press the»menu«button 4. Navigate to»settings«by using navigation button down once 5. Enter the»settings«by pressing 6. Navigate to»bluetooth«by using navigation button down twice 7. Enter»BLUETOOTH«by pressing 8. Navigate to»pairing«by using navigation button down eight times 9. Enter»PAIRING«by pressing Display should say»settingsbluetoorh PAIRING«and device ID (in this case PP ) like this.

9 Android device procedure 1. Enable Bluetooth connection on your Android device. 2. Navigate to list of Bluetooth devices. 3. Click SCAN. 4. Under Available devices you should find the PIN pad device by ID displayed on it. BluePad-50 ID PP Click on it once, it should display pairing. 6. A pairing dialog should appear, confirm pairing my clicking OK. Your Android device should now be paired with BluePAD-50 and BluePad-50 s ID should be listed in Paired devices.

10 MiniPOS application setup After your company sign-up you will be given a link to download the MiniPOS application. Along with that link you will be provided with: - API key, - Username, - Password. You must keep these information safe, since they enable you, or anyone having them to operate and handle your account, funds and transactions, including handling sensitive operations and business information. Use and keep them in compliance to PCI DSS regulations and best business practices. Downloading and installing the application Use Google Play Store or provided link to download the latest version of MiniPOS application. When asked to approve application permissions, confirm to finish the installation. After installation is complete, open the application. You will receive a dialog with a notification, saying, that before you can start using the application you have to complete the settings. Settings Before you can start using the application, you have to provide credentials and API Key. Start by clicking the settings icon on the top of the screen. New screen with settings will open. Please note that a live internet connection is required to use the app at all times.

11 Start by tapping API key setting. Enter your API key in the dialog. If correct, the name of the company will show in its place. Continue with default payment description and reader settings. Receipt and Voucher are stated just for the sake of demo. You can add multiple descriptions and use them as your business needs dictate. Reader After you have entered the reader type, choose the reader from the list of paired devices. If you did not pair the reader so far, follow the steps described in Pairing the Datecs BluePad-50 with an Android device chapter. Choosing the reader from the list: Completed settings page:

12 Account and Login Finish the setup by entering your account username and password and click LOGIN to enter. You are free to choose Save password if you like to keep the password entered, but only do that on a secured, locked Android device that only YOU and your TRUSTED personnel has access. For additional information and to add users and assign selective privileges, visit and login to your dashboard with admin credentials.

13 MiniPOS Main screen After a successful login you will get the main screen, offering you a choice between MONETA and CREDIT CARD payments. Moneta MONETA is a proprietary payment system from Telekom Slovenia and is currently only enabled for the merchants in Slovenia. Credit Card CREDIT CARD payments enable you to accept payments with credit cards, either by entering card info manually (Virtual Terminal Mode) or by using a reader s SWIPE, NFC or IC capabilities, depending on card type and options available.

14 Moneta transactions Moneta payments enable mobile subscribers from Telekom Slovenia, Si.mobil Vodafone and other Telcos in the future, to allow their subscribers to make native mobile payments, through a system of wallet logic and vouchers. Your first transaction Moneta uses proprietary technology from Telekom Slovenia and uses USSD to confirm displayed token in order to execute payment. Following steps are needed to do a successful transaction: 1. Request new unique token (a string that the merchant displays to the buyer). 2. Buyer enters this string in the phone and executes a call. 3. App gets transaction status and displays it on screen. 4. User gets an USSD dialog confirming transaction initiation with an SMS message confirming transaction status (success, fail, refund). Transaction Moneta transactions are fairly simple to process. Simply enter the value and choose or enter the description. After you have verified the entry, click on REQUEST TOKEN. A token will display and the 3 minute countdown will begin. Customer should call the displayed token with his phone.

15 When customer confirms the purchase by calling the displayed string (in this case *180*443#), you will receive a purchase confirmation screen. Click OK to return to the mail Moneta screen. Listing Moneta transactions You may need to check Moneta payments list, which is accessible by clicking on the list icon in the top right corner. A calendar will appear, allowing you to choose the date. Current date is selected as default. Choose a date and click OK to show a list of transactions. You can view transaction details by clicking on it.

16 Refunding Moneta transaction If you need to refund a transaction, you are offered this option in a transaction details view. Simply click on VOID TRANSACTION and confirm the refund by clicking on YES. Result window follows. Please note that transaction can only be voided for certain period of time, limited within the settlement period or less.

17 Card transactions Card transactions enable you to accept payments with MasterCard and VISA credit cards. While we enable you to accept Maestro Debit cards online, MiniPOS Maestro Debit Cards will be available after Q Using PIN pad allows you to accelerate card data entry, keeps user experience close to that in classic POS card accepting and raises the level of security. Your first transaction Click on CREDIT CARD to open the main credit card processing window. A blank form opens, allowing you to enter the amount, choose or enter the description and follow one of the following 3 scenarios: a. Allow customer to manually enter the Credit Card data (Virtual Terminal mode) b. Read credit card data using SWIPE or NFC c. Read credit card data using CHIP and PIN confirmation Transaction procedure allows multiple scenarios where you can choose whether you need to collect customer signature, process card with secure code or skip the signing in case of PIN transactions. No matter the usage scenario, you: - ALWAYS enter the amount and description. - In case of manual data entry, ALWAYS let the customer enter card data. - In case is signing is required, hand the device to customer to sign AND CONFIRM. - In case PIN is used, ALWAYS let the customer enter the PIN into the reader. Follow one of the following scenarios.

18 Manual entry (Virtual POS mode) Enter payment amount and choose or enter the description. Hand the Android device over to the customer so they can enter the card data themselves. Once they enter the card data, they should click CUSTOMER SIGNATURE to switch to secure code and signature window. Customer also signs the transaction and accepts the payment. You enter amount and description Let customer enter card data Customer signs and confirms With manual card data entry it s important that you let the CUSTOMER enter card data. Do NOT handle, write down, scan, copy or otherwise retain sensitive card data at any time.

19 SWIPE or NFC Enter payment amount and choose or enter the description. Click on the reader icon and wait for reader to initialize. Swipe the card or place it on the NFC designated area on the reader and wait for card data to transfer. Hand the Android device over to the customer so they can sign the transaction and accept the payment. You enter amount and description SWIPE or NFC read the card Customer signs and confirms Signing the transaction and entering security code is OPTIONAL and displayed depending on your account settings.

20 PIN transaction Enter payment amount and choose or enter the description. Click on the reader icon and wait for reader to initialize. Place the card in the reader and wait for the reader to display ENTER PIN. Hand over the reader to the customer and ask them to enter the PIN. When customer enters the correct PIN, MiniPOS app will initiate the transaction and display result. You enter amount and description INSERT the CHIP into PIN pad Customer enters the PIN Signing the transaction and entering security code is OPTIONAL and displayed depending on your account settings. Additional options MiniPOS will allow you to take video or take snapshots of sold items in order to provide additional proof of sale. All signatures and media files are stored securely on a separate media server and accessible to you on demand or via PayWiser merchant dashboard.

21 Listing transactions You may need to check card payments list, which is accessible by clicking on the list icon in the top right corner. A calendar will appear, allowing you to choose the date. Current date is selected as default. Choose a date and click OK to show a list of transactions. You can view transaction details by clicking on it.

22 Refunding a transaction If you need to refund a transaction, you are offered this option in a transaction details view. Simply click on VOID TRANSACTION and confirm the refund by clicking on YES. Result window follows. Please note that transaction can only be voided for certain period of time, limited within the settlement period.

23 Using MiniPOS as hosted application MiniPOS app enables you to accept mobile and credit card payments wherever you are. Secure communications with PIN pad and processing gateway provide safe, easy and fast processing. We have designed the PayWiser platform around interoperability, where keeping focus on enabling merchants, integrators and developer to use it safely, with ease and secure is our primary concern. With that goal in mind, we want to extend the opportunity to integrate mobile and card payments in ANY Android POS Application, by enabling your application to host the MiniPOS app. Benefits Instead spending months figuring out how to implement card readers, secure payment processing, work flow and spend even more time testing and maintaining the code yourself, you can simply use our MiniPOS app to do that for you, seemingly, from your Android POS application. MiniPOS will appear to be integrated in your solution and you will have full control over the process and will receive full result events. Implementation If you have an Android POS application and would like to enable your customers with mobile and card payments in just a few days, leave the hard work to us and rip all the benefits. We will provide you with instructions, code samples and support. When you finish the implementations we will test and certify your implementation. All your customer needs to do is to follow the instructions from this manual, install the MiniPOS app and start accepting payments. For more info, please write to support@paywiser.si