How to Get Help. Resource Guide

Transcription

1 Resource Guide

2 The information contained herein is the property of Adept Technology, Inc., and shall not be reproduced in whole or in part without prior written approval of Adept Technology, Inc. The information herein is subject to change without notice and should not be construed as a commitment by Adept Technology, Inc. This manual is periodically reviewed and revised. Adept Technology, Inc., assumes no responsibility for any errors or omissions in this document. Critical evaluation of this all manuals by the user is welcomed. Your comments assist us in preparation of future documentation. Please A formsubmit is provided your comments at the backby of the book to for submitting your comments. techpubs@adept.com Copyright by Adept Technology, Inc. All rights reserved. The Adept logo is a registered trademark of Adept Technology, Inc. The SILMA logo is a registered trademark of the SILMA Division of Adept Technology, Inc. AdeptOne-XL, AdeptThree-XL, HyperDrive, Adept 550, Adept 550 CleanRoom, Adept 1850, Adept 1850XP, Adept Cobra 600, Adept Cobra 800, Adept Flexfeeder 250, Adept MV, Adept MV4, AdeptAtlas, AdeptVicron, AdeptVision, AIM, VisionWare, AdeptMotion, MotionWare, PalletWare, FlexFeedWare, AdeptGEM, AdeptNet, AdeptFTP, AdeptNFS, AdeptTCP/IP, AdeptForce, AdeptModules, AdeptWindows, AdeptWindows PC, AdeptWindows DDE, AdeptWindows Offline Editor, Adept Digital Workcell, and V + are trademarks of Adept Technology, Inc. Any trademarks from other companies used in this publication are the property of those respective companies. Printed in the United States of America

3 Getting Help Within the Continental United States Service Calls Application Questions AdeptModules Application Questions Applications Internet Address Getting Help Outside the Continental United States France Germany Italy Japan Korea Singapore Spain Taiwan United Kingdom Adept on Demand Adept Fax on Demand Adept on Demand Web Page Adept on Demand FTP Site Consulting Engineering Services Training Information Product Training in the USA Product Training in Dortmund Germany Product Training in Kobe Japan Documentation Information Adept Documentation List V + Software Manuals AIM Software Manuals Adept Hardware Manuals Silma Manuals How to Get Help, Rev. F 3

4 Getting Help Within the Continental United States Getting Help Within the Continental United States Adept Technology maintains a Customer Service Center at its headquarters in San Jose, CA. Service Calls Please call the Customer Service/Technical Support Department in San Jose if you need assistance with warranty and service contract claims, systems troubleshooting, field service and repairs, hardware failures, and emergency parts orders. (800) Service Hotline (408) Service Fax 6:00 AM - 5:00 PM PST, Monday through Friday (non-emergency calls) 24 hour emergency, production-down technical assistance, 7 days a week When calling with a controller-related question, please have the serial number of the controller. If your system includes an Adept robot, also have the serial number of the robot. The serial numbers can be determined by using the ID command (see the V + Operating System User s Guide). Application Questions If you have an application question, you can contact the Adept Applications Engineering Support Center for your region: Adept Office Phone #, Hours Region San Jose, CA Voice (408) Fax (408) :00 A.M. 5:00 P.M. PST WesternRegionStates: AR,AZ,CA,CO,ID,KS,LA,MO,MT, NE, NM, NV, OK, OR, TX, UT, WA, WY Cincinnati, OH Southbury, CT Voice (513) Fax (513) :00 A.M. 5:00 P.M. EST Voice (203) Fax (203) :00 A.M. 5:00 P.M. EST Midwestern Region States: AL,IA,IL,IN,KY,MI,MN,MS,ND, WestNY,OH,WestPA,SD,TN,WI Eastern Region States: CT,DE,FL,GA,MA,MD,ME,NC,NH, NJ,EastNY,EastPA,RI,SC,VA,VT,WV 4 How to Get Help, Rev. F

5 Getting Help Outside the Continental United States AdeptModules Application Questions If you have an application question about AdeptModules, please call: (800) 22-MODULes (800) Applications Internet Address If you have access to the Internet, you can send application questions by to: This method also enables you to attach a file, such as a portion of V + program code, to your message. NOTE: Please attach only information that is formatted as text. Getting Help Outside the Continental United States Adept has sales and customer service centers located around the world. Please consult the list below for a location in your country. If your country is not listed, please contact Adept's Customer Service Center in San Jose, California. The Customer Service Center in San Jose can help if you need assistance with the following: warranty and service contract claims, systems troubleshooting, field service and repairs, hardware failures, and emergency parts orders. The phone numbers are: (408) (408) Fax (Service) (408) Fax (Application Questions) 6:00 AM - 5:00 PM PST, Monday through Friday (non-emergency calls) 24 hour emergency, production-down technical assistance, 7 days a week When calling with a controller-related question, please have the serial number of the controller. If your system includes an Adept robot, also have the serial number of the robot. The serial numbers can be determined by using the ID command (see the V + Operating System User s Guide). How to Get Help, Rev. F 5

6 Getting Help Outside the Continental United States France Germany Italy Japan Korea For customers in France, the phone numbers are: (33) (33) (33) Fax For customers in Germany, the phone numbers are: (49) 231/ (49) 231/ Fax For customers in Italy, the phone numbers are: (39) (39) (39) Fax For customers in Japan, the phone numbers are: (81) (81) Fax For customers in Korea, the phone numbers are: (82) (82) Fax Singapore For customers in Singapore, the phone numbers are: (65) (65) Fax 6 How to Get Help, Rev. F

7 Getting Help Outside the Continental United States Spain Taiwan For customers in Spain, the phone numbers are: (34) (34) Fax For customers in Taiwan, the phone numbers are: (886) (886) Fax United Kingdom For customers in the United Kingdom, the phone numbers are: (44) (44) Fax How to Get Help, Rev. F 7

8 Adept on Demand Adept on Demand This section describes the customer services provided through Adept on Demand. Adept Fax on Demand Adept maintains a fax-back information system for customer use. The phone numbers are: (800) (toll free) (503) (toll call) Application utility programs, product technical information, customer service information, training course schedules, and corporate information is available through this automated system. There is no charge for this service (except for any long-distance toll charges). Simply call either number and follow the instructions to have information faxed directly to you. Adept on Demand Web Page If you have access to the Internet, you can view Adept s web page at the following address: The web site contains sales, customer service, and technical support information. Adept on Demand FTP Site If you have access to the Internet, you can download and upload files at the following address: ftp://adept-ftp.adept.com The FTP site contains Adept software and technical support documents. 8 How to Get Help, Rev. F

9 Consulting Engineering Services Consulting Engineering Services Adept has a group of highly qualified engineers available on an hourly basis to Adept clients. These engineers are available for project management, cell design consulting, cell programming, and cell simulation. For more information, please contact the Director of RDA Engineering Services at (513) Training Information Adept product training courses are offered at several training facilities in the USA, and also in the Dortmund Germany and Kobe Japan offices. Product Training in the USA For information regarding Adept product training courses in the USA or for enrolling in training courses, the phone numbers are: (513) (513) Fax For course schedules, request document 3015 from Adept s Fax on Demand service. See page 8 for details. Product Training in Dortmund Germany For information regarding Adept product training courses in Dortmund Germany or for enrolling in training courses, the phone numbers are: (49) (49) Fax Product Training in Kobe Japan For information regarding Adept product training courses in Kobe Japan or for enrolling in training courses, the phone numbers are: (81) (81) Fax How to Get Help, Rev. F 9

10 Documentation Information Documentation Information If you have access to the Internet, you can purchase Adept and SILMA documentation directly from Fatbrain.com at the following address: For Fatbrain Customer Service, the phone numbers are: (800) (toll free) (408) How to Get Help, Rev. F

11 Adept Documentation List Adept Documentation List This section lists the most current version of Adept s software and hardware manuals. File names shown in turquoise are linked to the corresponding manual on the Manuals on CD-ROM. V + Software Manuals Part Number Rev. Manual Title A Adept Digital Workcell User s Guide, Version B Adept Digital Workcell Quick Installation and Tutorial Guide B AdeptMotion VME Developer s Guide A Instructions for Adept Utility Programs, Version A V + Language Reference Guide, Version A V + Language User s Guide, Version A V + Operating System Reference Guide, Version A V + Operating System User s Guide, Version A AdeptVision Reference Guide, Version A AdeptVision User s Guide, Version A V + Version 12.x Release Notes (Discusses V + Versions 12.2 & 12.4) B V + Version 13.x Release Notes (Discusses V + Version 13.1 & 13.2) A AdeptWindows User s Guide, Version A Advanced Servo Library Reference Guide, Version A Advanced Servo Library Reference Guide, Version A AdeptNet User s Guide Ethernet for Adept MV Controller AIM Software Manuals Part Number Manual Title AIM Customizer s Reference Guide, Version VisionWare Reference Guide, Version 4.0 How to Get Help, Rev. F 11

12 Adept Documentation List AIM Software Manuals (Continued) Part Number Manual Title VisionWare User s Guide, Version AIM PCB User s & Reference Guide, Version MotionWare Reference Guide, Version MotionWare User s Guide, Version AdeptGEM User s and Reference Guide, Version AIM Version 3.x Release Notes (Describes AIM 3.1 through 3.3) AIM CAD Data Translator User s & Reference Guide, Version AIM Utilities User s and Reference Guide, Version AIM PathWare User s and Reference Guide, Version 4.0 Adept Hardware Manuals Part Number Manual Title Manual Control Pendant (MCP) User s Guide AdeptForce VME User s Guide Adept MV Controller User s Guide Adept MV Controller User s Guide for V + Version 13.0 or Later Benutzerhandbuch Adept MV- Controller Für V + Version 13.0 oder höher Contrôleur Adept MV Manuel d utilisation pour la version 13.0 V + ou supérieure Controller MV Adept Guida per l'utente Per V + Versione 13.0 o successive AdeptModules Instruction Handbook Volume 1, Adept MV Controller Interface (LMMV) Betriebsanleitung für AdeptModules Band 1, Adept MV-Controller-Schnittstelle Manuel d'instruction AdeptModules Volume 1, Interface du contrôleur Adept MV Manuale d'istruzioni di AdeptModules, Volume 1, Interfaccia Controller MV Adept 12 How to Get Help, Rev. F

13 Adept Documentation List Adept Hardware Manuals (Continued) Part Number Manual Title AdeptModules Instruction Handbook Volume 1, EXC/EXA Controller Interface Adept Modules Instruction Handbook Volume 2, Mechanical Assembly Adept Cobra 600/800 Robot Instruction Handbook Manuel d instructions Adept Cobra 600 et Adept Cobra 800 Robot (French Cobra 600/800) Manuale di istruzioni Adept Cobra 600 e Adept Cobra 800 Robot (Italian Cobra 600/800) Adept Cobra Robot IP 65 Option User s Instructions Adept 1850/1850XP Palletizer Robot User s Guide Robot AdeptOne-MV/AdeptThree-MV Guide d utilisation (French A1/A3) Robot AdeptOne-MV/AdeptThree-MV Incluido el paquete de sequridad en modo manual (Spanish A1/A3) AdeptOne-XL/AdeptThree-XL Robot Instruction Handbook Betriebsanleitung Roboter AdeptOne-XL/AdeptThree-XL (German A1-XL/A3-XL) Manuale di istruzioni Robot AdeptOne-XL/AdeptThree-XL (Italian A1-XL/A3-XL) Adept FlexFeeder 250 User s Guide (Including AWC-Based Controllers) AdeptModules & AdeptMotion VME User s Guide Silma Manuals Date Manual Title May 1998 July 1996 July 1996 February 1999 Cad Interfaces User s Guide CimStation Inspection Command Reference CimStation Inspection Developer s Guide CimStation Inspection Options User s Guide October 1999 CimStation Inspection Release Notes, Version 4.0 April 2000 CimStation Inspection Training Manual, Version 4.0 How to Get Help, Rev. F 13

14 Adept Documentation List Silma Manuals (Continued) Date Manual Title January 1999 CimStation Inspection User s Guide, Version 3.2 April 1997 CimStation Realistic Robot Simulation (RRS) User s Manual, Version 2.7 March 1997 CimStation Robotics Arcweld Application Solution, Version 2.2 July 1996 July 1996 CimStation Robotics Command Reference CimStation Robotics Developer s Guide July 1996 CimStation Robotics Dynamics User s Manual, Version 2.5 April 1999 CimStation Robotics Paint Application Solution March 1999 CimStation Robotics Press Application Solution, Version 4.0 March 1999 CimStation Robotics Release Notes Version 5.0 July 1996 CimStation Robotics Spotweld Application Solution, Version 2.5 May 1998 CimStation Robotics User s Guide, Version 3.0 March 1997 Meta-Kinematics User s Manual March 2000 Production PILOT Virtual Factory Suite User s Guide, Version 1.0 March 2000 SILMA CellFLEX User s Guide, Version 1.0 May 1997 SILMA Installation Guide December 1999 SILMA User s Guide, Version 1.1 July 1996 SilTools Developer s Guide July 1996 SilTools User s Manual, Version 1.0 April 1997 Soft Assembly User s Manual, Version 2.2 March 1997 Soft Machines Command Reference May 1997 Soft Machines Developer s Guide, Version 1.7 March 1997 Soft Machines User s Manual, Version 1.7 November 1999 Virtual CMM User s Guide, Version How to Get Help, Rev. F

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