A427a - DP complaints with sector recorded as debt collectors with outcome v0.1

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1 A427a - DP complaints with sector recorded as debt collectors with outcome v0.1 DP complaints finished since April 2011 with sector recorded as 'Debt Collectors' Case instance Casework finished Financial year Total Nature (1) Party Case outcome COM Jan ,011 Debt collectors Inaccurate data MKDP LLP Closed - compliance unlikely, no remedial action taken COM Jan ,011 Debt collectors Inaccurate data Hutchison 3G UK Limited Closed - compliance unlikely, no remedial action taken COM Jan ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance unlikely, no remedial action taken COM Jan ,011 Debt collectors Inaccurate data Welcome Financial Services DO NOT USE Closed - compliance unlikely, no remedial action taken RFA May ,011 Debt collectors Inaccurate data Arrow Global Limited Closed - advice given RFA Apr ,011 Debt collectors Inaccurate data Link Financial Ltd Closed - compliance likely RFA Apr ,011 Debt collectors Inaccurate data Barclaycard Closed - compliance unlikely, no remedial action taken RFA Apr ,011 Debt collectors Inaccurate data CapQuest Debt Recovery Ltd Closed - compliance unlikely, no remedial action taken RFA Nov ,011 Debt collectors Inaccurate data CL Finance Limited Closed - compliance unlikely, remedial action taken RFA Apr ,011 Debt collectors Inaccurate data Provident Personal Credit Limited Closed - compliance unlikely, no remedial action taken RFA Apr ,011 Debt collectors Inaccurate data Clarity Credit Management Solutions Ltd Closed - compliance unlikely, remedial action taken RFA May ,011 Debt collectors Inaccurate data Experian Ltd Closed - compliance likely RFA May ,011 Debt collectors Inaccurate data MBNA Limited Closed - assessment criteria not met RFA May ,011 Debt collectors Fair processing info not provided HFO Services Limited Closed - compliance likely RFA Sep ,011 Debt collectors Inaccurate data Booker Management Services Closed - compliance likely RFA Sep ,011 Debt collectors Inaccurate data Apex Credit Management Ltd Closed - compliance likely RFA Apr ,011 Debt collectors Disclosure of data JB Debt Recovery Closed - compliance likely RFA Jun ,011 Debt collectors Subject access Robinson Way & Co Ltd Closed - compliance likely RFA Aug ,011 Debt collectors Inaccurate data Aktiv Kapital (UK) Ltd Closed - compliance likely RFA Apr ,011 Debt collectors Subject access Fredrickson International Ltd Closed - compliance likely RFA Apr ,011 Debt collectors Inaccurate data CapQuest Debt Recovery Ltd Closed - compliance unlikely, remedial action taken RFA May ,011 Debt collectors Subject access Robinson,Way and Company Ltd Closed - compliance likely RFA May ,011 Debt collectors Use of data IQor Recovery Services Closed - compliance likely RFA Apr ,011 Debt collectors Inaccurate data Hillesden Securities Ltd Closed - compliance unlikely, remedial action taken RFA Apr ,011 Debt collectors Inaccurate data Direct Legal & Collections Closed - compliance unlikely, no remedial action taken RFA May ,011 Debt collectors Fair processing info not provided Clanchatton Birmingham Ltd t/a Commercial Credit Services Limited Closed - compliance unlikely, remedial action taken RFA Jun ,011 Debt collectors Subject access Hillesden Securities Ltd Closed - compliance likely RFA May ,011 Debt collectors Use of data SRJ Debt Recoveries Ltd Closed - compliance likely RFA Feb ,011 Debt collectors Inaccurate data Lowell Financial Limited Closed - compliance likely RFA Jun ,011 Debt collectors Disclosure of data Recover Debt Solutions Limited (Bluesky Claims) Closed - compliance unlikely, no remedial action taken RFA Feb ,011 Debt collectors Inaccurate data Lowell Financial Limited Closed - compliance likely RFA Jul ,011 Debt collectors Use of data Lowell Financial Limited Closed - compliance likely RFA Jul ,011 Debt collectors Subject access Philips Collection Services Ltd Closed - compliance unlikely, remedial action taken RFA May ,011 Debt collectors Disclosure of data Mackenzie Hall Ltd Closed - compliance unlikely, remedial action taken RFA May ,011 Debt collectors Use of data CapQuest Debt Recovery Ltd Closed - compliance unlikely, no remedial action taken RFA May ,011 Debt collectors Inaccurate data Moorcroft Debt Recovery Limited Closed - compliance unlikely, no remedial action taken RFA Sep ,011 Debt collectors Security Power 2 Contact Limited Closed - compliance likely RFA Sep ,011 Debt collectors Subject access Mackenzie Hall Ltd Closed - compliance unlikely, remedial action taken RFA Apr ,011 Debt collectors Subject access Debt Line Closed - advice given RFA May ,011 Debt collectors Subject access Robinson Way & Co Ltd Closed - compliance likely RFA May ,011 Debt collectors Subject access Inksmoor Credit Management Ltd Closed - compliance likely RFA Aug ,011 Debt collectors Unable to identify Robinson Way & Co Ltd Closed - compliance likely RFA May ,011 Debt collectors Disclosure of data CapQuest Debt Recovery Ltd Closed - compliance unlikely, no remedial action taken RFA Jun ,011 Debt collectors Inaccurate data JBW Group Debt Management Closed - compliance unlikely, no remedial action taken RFA Jun ,011 Debt collectors Inaccurate data Direct Legal and Collections Closed - compliance unlikely, remedial action taken RFA Oct ,012 Debt collectors Inaccurate data Equifax Ltd Closed - compliance unlikely, remedial action taken RFA Oct ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance unlikely, remedial action taken RFA Jun ,011 Debt collectors Disclosure of data HFO Services Limited Closed - compliance unlikely, no remedial action taken RFA May ,011 Debt collectors Subject access Philips Collection Services Ltd Closed - compliance unlikely, no remedial action taken RFA Jun ,011 Debt collectors Disclosure of data Rossendales Collect Closed - compliance unlikely, remedial action taken RFA Jul ,011 Debt collectors Inaccurate data Ambrose Wilson Limited Closed - compliance unlikely, no remedial action taken RFA Jun ,011 Debt collectors Use of data Mackenzie Hall Ltd Closed - compliance likely RFA Jun ,011 Debt collectors Subject access Marston Group Limited Closed - compliance unlikely, remedial action taken RFA Jul ,011 Debt collectors Inaccurate data CapQuest Debt Recovery Ltd Closed - compliance unlikely, no remedial action taken RFA Jun ,011 Debt collectors Subject access JBW Group Debt Management Closed - compliance likely RFA Jul ,011 Debt collectors Security Neo Media Solutions Ltd Closed - compliance unlikely, no remedial action taken RFA Jun ,011 Debt collectors Inaccurate data 1st Credit Ltd Closed - compliance unlikely, remedial action taken RFA Jun ,011 Debt collectors Inaccurate data Inter-Credit International Ltd Closed - insufficient information provided RFA Jun ,011 Debt collectors Inaccurate data Philips Collection Services Ltd Closed - compliance unlikely, no remedial action taken RFA May ,011 Debt collectors Inaccurate data Debt Managers Ltd Closed - advice given RFA Jun ,011 Debt collectors Inaccurate data Philips Collection Services Ltd Closed - compliance likely RFA Jun ,011 Debt collectors Subject access Lowell Financial Limited Closed - insufficient information provided RFA Feb ,011 Debt collectors Inaccurate data Apex Credit Management Ltd Closed - compliance unlikely, remedial action taken RFA Aug ,011 Debt collectors Disclosure of data Sheriffs High Court Enforcement Ltd Closed - compliance unlikely, no remedial action taken RFA Sep ,011 Debt collectors Subject access Begbies Traynor Closed - compliance unlikely, no remedial action taken RFA May ,011 Debt collectors Inaccurate data Philips Collection Services Ltd Closed - compliance unlikely, no remedial action taken RFA Apr ,011 Debt collectors Inaccurate data 1st Locate UK Ltd Closed - advice given RFA Jul ,011 Debt collectors Inaccurate data Buchanan Clark and Wells Closed - compliance unlikely, remedial action taken RFA Jul ,011 Debt collectors Security Aktiv Kapital (UK) Limited Closed - compliance unlikely, no remedial action taken RFA Jan ,011 Debt collectors Subject access Wilton Finance Ltd Closed - compliance likely RFA Apr ,011 Debt collectors Unable to identify Philips Collection Services Ltd Closed - assessment criteria not met RFA Oct ,011 Debt collectors Obtaining data Lowell Financial Limited Closed - compliance likely RFA Jul ,011 Debt collectors Disclosure of data Jacobs Closed - compliance likely RFA Apr ,011 Debt collectors Inaccurate data Fredrickson International Ltd Closed - compliance likely RFA Aug ,011 Debt collectors Disclosure of data HFO Services Limited Closed - compliance unlikely, no remedial action taken RFA May ,011 Debt collectors Security Cabot Financial (Europe) Limited Closed - advice given RFA Apr ,011 Debt collectors Inaccurate data Mackenzie Hall Ltd Closed - assessment criteria not met RFA Aug ,011 Debt collectors Inaccurate data Philips Collection Services Ltd Closed - compliance unlikely, no remedial action taken RFA Sep ,011 Debt collectors Inaccurate data Apex Credit Management Ltd Closed - compliance likely RFA May ,011 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - insufficient information provided RFA Jul ,011 Debt collectors Inaccurate data Egg Banking Plc Closed - compliance unlikely, no remedial action taken RFA May ,011 Debt collectors Security Lowell Group Closed - insufficient information provided RFA May ,011 Debt collectors Inaccurate data Aktiv Kapital (UK) Limited Closed - advice given RFA May ,011 Debt collectors Subject access British Telecommunications Plc (BT) Closed - advice given RFA Aug ,011 Debt collectors Security Northern Debt Recovery Closed - compliance unlikely, no remedial action taken RFA May ,011 Debt collectors Inaccurate data Robinson,Way and Company Ltd Closed - insufficient information provided RFA Apr ,011 Debt collectors Inaccurate data Mackenzie Hall Ltd Closed - insufficient information provided RFA Jul ,011 Debt collectors Disclosure of data Philips Collection Services Ltd Closed - insufficient information provided RFA Aug ,011 Debt collectors Subject access PASTDUE CREDIT SOLUTIONS LTD Closed - compliance unlikely, no remedial action taken RFA Aug ,011 Debt collectors Subject access Equita Limited Closed - compliance likely RFA Aug ,011 Debt collectors Use of data Debt Line Closed - insufficient information provided RFA Jul ,012 Debt collectors Inaccurate data Newman & Company Ltd Closed - compliance likely RFA Jul ,011 Debt collectors Disclosure of data Wescot Credit Services Ltd Closed - insufficient information provided RFA Sep ,011 Debt collectors Inaccurate data Moorcroft Debt Recovery Limited Closed - compliance unlikely, remedial action taken RFA Jul ,011 Debt collectors Subject access Philips Collection Services Ltd Closed - insufficient information provided RFA Sep ,011 Debt collectors Use of data Direct Collections Ltd Closed - compliance unlikely, no remedial action taken RFA Jul ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance unlikely, no remedial action taken RFA Aug ,011 Debt collectors Inaccurate data Arrow Global Limited Closed - compliance likely RFA Oct ,011 Debt collectors Inaccurate data HFO Services Limited Closed - compliance likely RFA Aug ,011 Debt collectors Use of data Lowell Portfolio Ltd Closed - compliance likely RFA May ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Aug ,011 Debt collectors Inaccurate data Credit Solutions Ltd (CSL) Closed - compliance unlikely, no remedial action taken RFA Oct ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Oct ,011 Debt collectors Subject access Civil Recovery Solutions Limited Closed - compliance unlikely, no remedial action taken RFA Sep ,011 Debt collectors Use of data Lowell Financial Limited Closed - compliance unlikely, no remedial action taken RFA Jan ,011 Debt collectors Subject access Mackenzie Hall Limited Closed - compliance likely RFA Aug ,011 Debt collectors Inaccurate data 1st Credit Ltd Closed - insufficient information provided RFA Jun ,011 Debt collectors Use of data CapQuest Debt Recovery Ltd Closed - insufficient information provided

2 RFA Jul ,011 Debt collectors Inaccurate data JBW Group Debt Management Closed - insufficient information provided RFA Jul ,011 Debt collectors Disclosure of data CapQuest Debt Recovery Ltd Closed - insufficient information provided RFA Aug ,011 Debt collectors Inaccurate data Arrow Global Limited Closed - compliance unlikely, remedial action taken RFA Oct ,011 Debt collectors Disclosure of data ARC (Europe) Ltd Closed - compliance unlikely, remedial action taken RFA Aug ,011 Debt collectors Inaccurate data Compucredit Ltd Closed - compliance unlikely, remedial action taken RFA Oct ,011 Debt collectors Inaccurate data Rundle and Co Closed - compliance likely RFA Aug ,011 Debt collectors Inaccurate data Direct Legal and Collections Closed - compliance unlikely, remedial action taken RFA Jun ,011 Debt collectors Inaccurate data Godebt Closed - insufficient information provided RFA Sep ,011 Debt collectors Inaccurate data Arrow Global Limited Closed - compliance unlikely, no remedial action taken RFA Jun ,011 Debt collectors Inaccurate data Credit Security Ltd Closed - compliance unlikely, no remedial action taken RFA Oct ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Mar ,011 Debt collectors Subject access Daniels Silverman Ltd Closed - compliance unlikely, no remedial action taken RFA Aug ,011 Debt collectors Disclosure of data UK Search Limited Closed - advice given RFA Aug ,011 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - advice given RFA Sep ,011 Debt collectors Subject access JBW Group Ltd Closed - insufficient information provided RFA Aug ,011 Debt collectors Subject access Equita Closed - insufficient information provided RFA Oct ,011 Debt collectors Inaccurate data BCW Group Limited Closed - compliance unlikely, no remedial action taken RFA Aug ,011 Debt collectors Use of data Federal Management Ltd Closed - compliance unlikely, no remedial action taken RFA Dec ,011 Debt collectors Subject access Lowell Financial Limited Closed - compliance unlikely, no remedial action taken RFA Aug ,011 Debt collectors Subject access Anglia UK Ltd Closed - insufficient information provided RFA Jul ,011 Debt collectors Inaccurate data Equifax Ltd Closed - compliance unlikely, remedial action taken RFA Jul ,011 Debt collectors Inaccurate data Mackenzie Hall Ltd Closed - compliance unlikely, remedial action taken RFA Nov ,011 Debt collectors Inaccurate data Aktiv Kapital (UK) Limited Closed - compliance unlikely, no remedial action taken RFA Sep ,011 Debt collectors Disclosure of data The Lewis Group Ltd Closed - compliance unlikely, no remedial action taken RFA Aug ,011 Debt collectors Inaccurate data Lombard Direct Closed - compliance likely RFA Oct ,011 Debt collectors Subject access JBW Group Debt Management Closed - compliance unlikely, no remedial action taken RFA Aug ,011 Debt collectors Use of data Howard Cohen & Co. Solicitors Closed - insufficient information provided RFA Aug ,011 Debt collectors Inaccurate data Milton Keynes Rapid Recoveries Closed - insufficient information provided RFA Sep ,011 Debt collectors Subject access JBW Group Closed - compliance likely RFA Jul ,011 Debt collectors Inaccurate data Equidebt Ltd Closed - insufficient information provided RFA Jul ,011 Debt collectors Inaccurate data Debt Managers Ltd Closed - insufficient information provided RFA Nov ,011 Debt collectors Disclosure of data Equita Closed - compliance unlikely, no remedial action taken RFA Nov ,011 Debt collectors Inaccurate data Black Horse Finance Ltd Closed - compliance unlikely, remedial action taken RFA Nov ,011 Debt collectors Inaccurate data Hillesden Securities Ltd Closed - compliance unlikely, remedial action taken RFA Aug ,011 Debt collectors Disclosure of data Welcome Financial Services Ltd Closed - insufficient information provided RFA Aug ,011 Debt collectors Disclosure of data Welcome Financial Services Ltd Closed - insufficient information provided RFA Jul ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Oct ,011 Debt collectors Disclosure of data NCO Europe Ltd Closed - compliance likely RFA Jul ,011 Debt collectors Inaccurate data Robinson Way & Co Ltd Closed - insufficient information provided RFA Aug ,011 Debt collectors Inaccurate data Direct Legal and Collections Closed - compliance likely RFA Jun ,011 Debt collectors Subject access Mackenzie Hall Ltd Closed - insufficient information provided RFA Aug ,011 Debt collectors Inaccurate data Direct Legal and Collections Closed - insufficient information provided RFA Nov ,011 Debt collectors Inaccurate data Apex Credit Management Ltd Closed - compliance likely RFA Aug ,011 Debt collectors Inaccurate data EOS Solutions UK PLC Closed - insufficient information provided RFA Sep ,011 Debt collectors Subject access HFO Services Limited Closed - compliance unlikely, no remedial action taken RFA Jul ,011 Debt collectors Disclosure of data 1st Credit (Finance) Limited Closed - insufficient information provided RFA Jul ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Jul ,011 Debt collectors Inaccurate data Mackenzie Hall Ltd Closed - advice given RFA Dec ,011 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - compliance unlikely, remedial action taken RFA Nov ,011 Debt collectors Disclosure of data HFO Services Limited Closed - compliance unlikely, remedial action taken RFA Sep ,011 Debt collectors Inaccurate data Philips Specialist Baliffs and Debt Recovery Closed - insufficient information provided RFA Jan ,011 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - compliance likely RFA Jan ,011 Debt collectors Inaccurate data Arrow Global Limited Closed - compliance likely RFA Sep ,011 Debt collectors Inaccurate data Meritforce Limited Closed - insufficient information provided RFA Nov ,011 Debt collectors Inaccurate data SRJ Debt Recoveries Limited Closed - compliance likely RFA Nov ,011 Debt collectors Subject access Philips Closed - compliance unlikely, no remedial action taken RFA Sep ,011 Debt collectors Inaccurate data Direct Legal and Collections Closed - insufficient information provided RFA Oct ,011 Debt collectors Subject access Equita Limited Closed - compliance unlikely, no remedial action taken RFA Jan ,011 Debt collectors Inaccurate data CapQuest Debt Recovery Ltd Closed - compliance unlikely, no remedial action taken RFA Aug ,011 Debt collectors Disclosure of data Whyte & Co Closed - insufficient information provided RFA Aug ,011 Debt collectors Inaccurate data Robinson Way & Co Ltd Closed - insufficient information provided RFA Aug ,011 Debt collectors Inaccurate data HFO Services Limited Closed - insufficient information provided RFA Sep ,011 Debt collectors Inaccurate data HFO Services Limited Closed - insufficient information provided RFA Nov ,011 Debt collectors Inaccurate data Aktiv Kapital (UK) Limited Closed - advice given RFA Sep ,011 Debt collectors Inaccurate data Robinson Way & Co Ltd Closed - insufficient information provided RFA Sep ,011 Debt collectors Inaccurate data Direct Legal and Collections Closed - insufficient information provided RFA Sep ,011 Debt collectors Subject access Lowell Group Closed - compliance likely RFA Sep ,011 Debt collectors Subject access Intrum Justitia Limited Closed - assessment criteria not met RFA Sep ,011 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - insufficient information provided RFA Aug ,011 Debt collectors Inaccurate data Equidebt Limited Closed - insufficient information provided RFA Aug ,011 Debt collectors Inaccurate data Credit Security Ltd Closed - advice given RFA Nov ,011 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - compliance unlikely, remedial action taken RFA Dec ,011 Debt collectors Fair processing info not provided Godebt Closed - compliance unlikely, no remedial action taken RFA Feb ,011 Debt collectors Inaccurate data Equita Limited Closed - compliance likely RFA Jan ,011 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - compliance unlikely, no remedial action taken RFA Apr ,012 Debt collectors Inaccurate data Mackenzie Hall Ltd Closed - compliance unlikely, remedial action taken RFA Sep ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Dec ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Oct ,011 Debt collectors Inaccurate data Hillesden Securities Ltd Closed - insufficient information provided RFA Nov ,011 Debt collectors Obtaining data Lowell Portfolio Ltd Closed - compliance likely RFA Jan ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance unlikely, no remedial action taken RFA Jan ,011 Debt collectors Inaccurate data CapQuest Debt Recovery Ltd Closed - compliance unlikely, no remedial action taken RFA Oct ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Oct ,011 Debt collectors Use of data Direct Legal and Collections Closed - insufficient information provided RFA Oct ,011 Debt collectors Right to prevent processing Link Financial Ltd Closed - assessment criteria not met RFA Oct ,011 Debt collectors Unable to identify Clear Debt Solutions Ltd (CDS) Closed - insufficient information provided RFA Oct ,011 Debt collectors Fair processing info not provided Mackenzie Hall Ltd Closed - insufficient information provided RFA Sep ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Oct ,011 Debt collectors Inaccurate data Robinson Way & Co Ltd Closed - compliance likely RFA Sep ,011 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - insufficient information provided RFA May ,012 Debt collectors Subject access Credit Solutions Limited Closed - compliance unlikely, remedial action taken RFA Nov ,011 Debt collectors Use of data Mackenzie Hall Ltd Closed - insufficient information provided RFA Oct ,011 Debt collectors Disclosure of data Donovan & Associates Closed - insufficient information provided RFA Oct ,011 Debt collectors Unable to identify Microcredit Ltd Closed - insufficient information provided RFA Oct ,011 Debt collectors Subject access 1st Credit (Finance) Limited Closed - advice given RFA Nov ,011 Debt collectors Inaccurate data Link Financial Ltd Closed - compliance likely RFA Sep ,011 Debt collectors Inaccurate data CapQuest Debt Recovery Ltd Closed - compliance likely RFA Oct ,011 Debt collectors Right to prevent processing Corporate and legal Group Closed - insufficient information provided RFA Dec ,011 Debt collectors Subject access Moorcroft Debt Recovery Limited Closed - compliance unlikely, no remedial action taken RFA Oct ,011 Debt collectors Inaccurate data Tessera Portfolio Management Ltd (other names ROCKWELL DEBT COLLECTION AGENCY) Closed - insufficient information provided RFA Dec ,011 Debt collectors Security Equita Limited Closed - compliance unlikely, no remedial action taken RFA Oct ,011 Debt collectors Inaccurate data Westcott Credit Services Closed - advice given RFA Mar ,011 Debt collectors Inaccurate data Arrow Global Limited Closed - advice given RFA Jan ,011 Debt collectors Inaccurate data Arrow Global Limited Closed - compliance unlikely, remedial action taken RFA Feb ,011 Debt collectors Inaccurate data Argos Card Services Closed - compliance unlikely, no remedial action taken RFA Feb ,011 Debt collectors Inaccurate data Hillesden Securities Ltd Closed - compliance unlikely, no remedial action taken RFA Mar ,011 Debt collectors Inaccurate data Lawton Hathaway Limited Closed - advice given RFA Oct ,011 Debt collectors Inaccurate data Arrow Global Limited Closed - insufficient information provided RFA Oct ,011 Debt collectors Subject access Phoenix Shop Direct Closed - compliance likely RFA Oct ,011 Debt collectors Subject access Credit Account Management Ltd. Closed - compliance likely RFA Nov ,011 Debt collectors Obtaining data Link Financial Ltd Closed - insufficient information provided RFA Apr ,012 Debt collectors Inaccurate data Credit Solutions Ltd (CSL) Closed - compliance unlikely, remedial action taken RFA Feb ,011 Debt collectors Use of data Arrow Global Limited Closed - compliance likely RFA Mar ,011 Debt collectors Inaccurate data Mackenzie Hall Ltd Closed - compliance likely RFA Nov ,011 Debt collectors Disclosure of data SRJ Debt Recoveries Ltd Closed - compliance likely

3 RFA Mar ,011 Debt collectors Subject access JBW Group Ltd Closed - compliance likely RFA Nov ,011 Debt collectors Unable to identify BCW Group Limited Closed - insufficient information provided RFA Nov ,011 Debt collectors Inaccurate data Wescot Credit Services Ltd Closed - insufficient information provided RFA Nov ,011 Debt collectors Disclosure of data Marketing & Management Services Ltd Closed - insufficient information provided RFA Jan ,011 Debt collectors Inaccurate data IQor Recovery Services Closed - assessment criteria not met RFA Nov ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Nov ,011 Debt collectors Inaccurate data Robinson,Way and Company Ltd Closed - insufficient information provided RFA May ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Apr ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance unlikely, remedial action taken RFA Nov ,011 Debt collectors Subject access HFO Services Limited Closed - compliance likely RFA Mar ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance unlikely, remedial action taken RFA Feb ,011 Debt collectors Inaccurate data National Express Group Plc Closed - compliance likely RFA Feb ,011 Debt collectors Inaccurate data Clanchatton Birmingham Ltd t/a Commercial Credit Services Limited Closed - compliance likely RFA Nov ,011 Debt collectors Inaccurate data CapQuest Debt Recovery Ltd Closed - insufficient information provided RFA Nov ,011 Debt collectors Disclosure of data CP Plus Limited Closed - compliance likely RFA Nov ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Jun ,012 Debt collectors Inaccurate data Britannica Recoveries SARL Closed - compliance unlikely, remedial action taken RFA Feb ,011 Debt collectors Inaccurate data Westcot Credit Services Ltd Closed - compliance unlikely, remedial action taken RFA May ,012 Debt collectors Inaccurate data Westcot Credit Services Ltd Closed - compliance unlikely, remedial action taken RFA Dec ,011 Debt collectors Inaccurate data Stanford & Green Limited Closed - compliance likely RFA Feb ,011 Debt collectors Inaccurate data HFO Services Limited Closed - compliance unlikely, no remedial action taken RFA Jan ,011 Debt collectors Inaccurate data Wescot Credit Services Ltd Closed - compliance unlikely, no remedial action taken RFA Nov ,011 Debt collectors Inaccurate data Link Financial Ltd Closed - insufficient information provided RFA Jun ,012 Debt collectors Inaccurate data FD Final Demand Limited Closed - compliance unlikely, remedial action taken RFA Nov ,011 Debt collectors Subject access CapQuest Debt Recovery Ltd Closed - assessment criteria not met RFA Dec ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Mar ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Mar ,011 Debt collectors Subject access Cabot Financial (Europe) Ltd Closed - compliance likely RFA Mar ,011 Debt collectors Inaccurate data PASTDUE CREDIT SOLUTIONS LTD Closed - advice given RFA Dec ,011 Debt collectors Inaccurate data Marston Group Limited Closed - insufficient information provided RFA Nov ,011 Debt collectors Subject access Philips Collection Services Ltd Closed - insufficient information provided RFA Nov ,011 Debt collectors Disclosure of data Jacobs Bailiffs Closed - insufficient information provided RFA May ,012 Debt collectors Inaccurate data Equidebt Limited Closed - compliance unlikely, remedial action taken RFA Apr ,012 Debt collectors Security Marston High Court Bailiffs & Enforcement Closed - compliance unlikely, remedial action taken RFA Dec ,011 Debt collectors Subject access Lowell Group Closed - insufficient information provided RFA Dec ,011 Debt collectors Disclosure of data Debt Recovery Plus Ltd Closed - insufficient information provided RFA Jan ,011 Debt collectors Inaccurate data Albion Collections Ltd Closed - compliance likely RFA Jan ,011 Debt collectors Subject access Robinson Way & Co Ltd Closed - compliance likely RFA Dec ,011 Debt collectors Inaccurate data CapQuest Debt Recovery Ltd Closed - insufficient information provided RFA May ,012 Debt collectors Inaccurate data Moorcroft Debt Recovery Limited Closed - compliance likely RFA Jan ,011 Debt collectors Inaccurate data Arrow Global Limited Closed - assessment criteria not met RFA Jul ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - compliance likely RFA Jan ,011 Debt collectors Security Wescot Credit Services Ltd Closed - insufficient information provided RFA Jan ,011 Debt collectors Subject access Arrow Global Limited Closed - compliance likely RFA Jul ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Jul ,012 Debt collectors Disclosure of data SRJ Debt Recoveries Ltd Closed - compliance unlikely, remedial action taken RFA Feb ,011 Debt collectors Subject access Hutchison 3G UK Limited Closed - compliance likely RFA Jun ,012 Debt collectors Disclosure of data Optima Legal Services Limited Closed - compliance unlikely, remedial action taken RFA Jan ,011 Debt collectors Use of data Wescot Credit Services Ltd Closed - assessment criteria not met RFA Jun ,012 Debt collectors Inaccurate data Arrow Global Limited Closed - compliance likely RFA Jan ,011 Debt collectors Inaccurate data CL Finance Limited Closed - insufficient information provided RFA Jul ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - assessment criteria not met RFA May ,012 Debt collectors Inaccurate data Robinson Way & Co Ltd Closed - compliance unlikely, remedial action taken RFA Feb ,011 Debt collectors Right to prevent processing Financial Processing UK Ltd t/a FLM and FLM Loans Closed - compliance likely RFA Feb ,011 Debt collectors Inaccurate data Federal Management Ltd Closed - assessment criteria not met RFA Jun ,012 Debt collectors Inaccurate data Regal Credit Consultants Limited Closed - compliance likely RFA Feb ,011 Debt collectors Inaccurate data Hillesden Securities Ltd Closed - insufficient information provided RFA Feb ,011 Debt collectors Subject access Ross & Roberts Ltd Closed - compliance unlikely, remedial action taken RFA Feb ,011 Debt collectors Inaccurate data Marston Group Limited Closed - insufficient information provided RFA Jun ,012 Debt collectors Inaccurate data Arrow Global Limited Closed - compliance unlikely, remedial action taken RFA Jun ,012 Debt collectors Subject access JBW Group Debt Management Closed - compliance likely RFA Jul ,012 Debt collectors Inaccurate data Lowell Financial Limited Closed - compliance likely RFA Feb ,011 Debt collectors Inaccurate data JBW Group Debt Management Closed - compliance likely RFA Aug ,012 Debt collectors Inaccurate data IND LTD Closed - compliance likely RFA Feb ,011 Debt collectors Disclosure of data Marshall Hoares Bailiffs Limited Closed - insufficient information provided RFA Jul ,012 Debt collectors Use of data Link Investigations Closed - compliance likely RFA Mar ,011 Debt collectors Subject access Lowell Financial Limited Closed - compliance likely RFA Jul ,012 Debt collectors Inaccurate data Equita Ltd Closed - compliance unlikely, remedial action taken RFA Feb ,011 Debt collectors Right to prevent processing Cabot Financial (Europe) Limited Closed - compliance likely RFA Jun ,012 Debt collectors Security Sigma Red Limited Closed - compliance unlikely, remedial action taken RFA Feb ,011 Debt collectors Use of data SRJ Debt Recoveries Ltd Closed - insufficient information provided RFA Feb ,011 Debt collectors Inaccurate data Robinson Way & Co Ltd Closed - assessment criteria not met RFA Feb ,011 Debt collectors Inaccurate data Fredrickson International Ltd Closed - insufficient information provided RFA Mar ,011 Debt collectors Inaccurate data Student Loans Company Limited Closed - compliance likely RFA Mar ,011 Debt collectors Obtaining data Lowell Financial Limited Closed - compliance likely RFA Jul ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - compliance unlikely, remedial action taken RFA Feb ,011 Debt collectors Subject access Link Financial Outsourcing Limited Closed - compliance unlikely, no remedial action taken RFA Feb ,011 Debt collectors Notification Financial Problem Solving Closed - assessment criteria not met RFA Jun ,012 Debt collectors Disclosure of data Credit Resolution Services Closed - compliance likely RFA Mar ,011 Debt collectors Inaccurate data Equita Limited Closed - insufficient information provided RFA Mar ,011 Debt collectors Inaccurate data Wescot Credit Services Ltd Closed - insufficient information provided RFA Mar ,011 Debt collectors Inaccurate data Stirling Park Closed - insufficient information provided RFA Jun ,012 Debt collectors Subject access Equidebt Limited Closed - assessment criteria not met RFA Aug ,012 Debt collectors Fair processing info not provided Slowplayerlist Ltd Closed - compliance likely RFA Mar ,011 Debt collectors Use of data Wescot Credit Services Ltd Closed - assessment criteria not met RFA Jul ,012 Debt collectors Inaccurate data Max Recovery Eversheds LLP Closed - compliance unlikely, remedial action taken RFA Mar ,011 Debt collectors Disclosure of data Scott and Company Closed - insufficient information provided RFA Mar ,011 Debt collectors Inaccurate data JD Williams & Company Ltd Closed - insufficient information provided RFA Jul ,012 Debt collectors Security Lowell Portfolio Ltd Closed - compliance unlikely, remedial action taken RFA Jul ,012 Debt collectors Inaccurate data Philips Collection Services Ltd Closed - compliance unlikely, remedial action taken RFA Mar ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Apr ,012 Debt collectors Obtaining data CapQuest Debt Recovery Ltd Closed - insufficient information provided RFA Mar ,011 Debt collectors Disclosure of data Cheque Centres Ltd Closed - insufficient information provided RFA Apr ,012 Debt collectors Inaccurate data IQor Recovery Services Closed - insufficient information provided RFA Oct ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - compliance likely RFA May ,012 Debt collectors Inaccurate data Sander & Kay Ltd Closed - insufficient information provided RFA Aug ,012 Debt collectors Inaccurate data Intrum Justitia Closed - compliance likely RFA Mar ,011 Debt collectors Inaccurate data Robinson Way & Co Ltd Closed - insufficient information provided RFA Mar ,011 Debt collectors Use of data Clydesdale Financial Services Limited Closed - insufficient information provided RFA Apr ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - insufficient information provided RFA Apr ,012 Debt collectors Inaccurate data Philips Collection Services Ltd Closed - insufficient information provided RFA Apr ,012 Debt collectors Inaccurate data Arrow Global Limited Closed - insufficient information provided RFA Sep ,012 Debt collectors Inaccurate data Child Support Agency (Child Maintenance & Support Division NI) Closed - compliance unlikely, remedial action taken RFA May ,012 Debt collectors Disclosure of data Everything Legal Ltd Closed - compliance likely RFA May ,012 Debt collectors Inaccurate data British Credit Trust Closed - insufficient information provided RFA Jun ,012 Debt collectors Inaccurate data Hillesden Securities Ltd Closed - compliance unlikely, remedial action taken RFA Apr ,012 Debt collectors Inaccurate data Mackenzie Hall Limited Closed - assessment criteria not met RFA Mar ,011 Debt collectors Inaccurate data Arrow Global Limited Closed - insufficient information provided RFA Aug ,012 Debt collectors Inaccurate data Aktiv Kapital (UK) Limited Closed - compliance likely RFA Mar ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Mar ,011 Debt collectors Inaccurate data Phoenix Recoveries (UK) Ltd Closed - insufficient information provided RFA May ,012 Debt collectors Inaccurate data Global Debt Recovery Ltd Closed - insufficient information provided RFA Aug ,012 Debt collectors Subject access Scottish Power Energy Retail Ltd Closed - compliance likely RFA Sep ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Mar ,011 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided

4 RFA Apr ,012 Debt collectors Subject access Arrow Global Limited Closed - insufficient information provided RFA May ,012 Debt collectors Inaccurate data Compello Operations Ltd Closed - insufficient information provided RFA Sep ,012 Debt collectors Inaccurate data CapQuest Debt Recovery Ltd Closed - compliance likely RFA May ,012 Debt collectors Inaccurate data LDK Security Group Closed - compliance likely RFA May ,012 Debt collectors Inaccurate data Lowell Financial Limited Closed - assessment criteria not met RFA May ,012 Debt collectors Inaccurate data Creation Consumer Finance Ltd Closed - insufficient information provided RFA Sep ,012 Debt collectors Inaccurate data Lowell Group Closed - compliance likely RFA May ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Sep ,012 Debt collectors Subject access Jacobs Bailiffs Closed - compliance likely RFA Oct ,012 Debt collectors Subject access Barclaycard Closed - compliance unlikely, remedial action taken RFA Oct ,012 Debt collectors Subject access Calder Financial Closed - compliance unlikely, remedial action taken RFA May ,012 Debt collectors Disclosure of data Buchanan Clark and Wells Closed - insufficient information provided RFA Sep ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Aug ,012 Debt collectors Inaccurate data Arrow Global Limited Closed - insufficient information provided RFA May ,012 Debt collectors Subject access Chandlers Ltd Closed - insufficient information provided RFA May ,012 Debt collectors Inaccurate data Fredrickson International Ltd Closed - compliance likely RFA May ,012 Debt collectors Inaccurate data Robinson Way & Co Ltd Closed - compliance likely RFA May ,012 Debt collectors Inaccurate data Hillesden Securities Ltd Closed - insufficient information provided RFA May ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - insufficient information provided RFA Aug ,012 Debt collectors Inaccurate data ARC (Europe) Ltd Closed - compliance likely RFA Sep ,012 Debt collectors Security Empingham Ltd Closed - compliance likely RFA Oct ,012 Debt collectors Subject access Buchanan Clark & Wells Closed - compliance unlikely, remedial action taken RFA May ,012 Debt collectors Inaccurate data MKDP LLP Closed - insufficient information provided RFA May ,012 Debt collectors Inaccurate data Opos Limited Closed - insufficient information provided RFA May ,012 Debt collectors Disclosure of data Equita Limited Closed - insufficient information provided RFA Jun ,012 Debt collectors Disclosure of data Capquest Debt Recovery Ltd Closed - compliance unlikely, remedial action taken RFA May ,012 Debt collectors Subject access RSM Tenon Ltd Closed - insufficient information provided RFA May ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - assessment criteria not met RFA May ,012 Debt collectors Subject access CapQuest Debt Recovery Ltd Closed - insufficient information provided RFA May ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Jul ,012 Debt collectors Subject access Mercers Debt Collections Ltd Closed - compliance unlikely, remedial action taken RFA Jul ,012 Debt collectors Subject access Barclays Bank Plc Closed - compliance unlikely, remedial action taken RFA Jun ,012 Debt collectors Inaccurate data Marshall Hoares Bailiffs Limited Closed - insufficient information provided RFA Aug ,012 Debt collectors Inaccurate data 1st Credit (Finance) Limited Closed - compliance likely RFA Jun ,012 Debt collectors Inaccurate data IND LTD Closed - insufficient information provided RFA Jun ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - insufficient information provided RFA Oct ,012 Debt collectors Inaccurate data Wescot Credit Services Ltd Closed - compliance unlikely, remedial action taken RFA Jul ,012 Debt collectors Subject access Mackenzie Hall Ltd Closed - compliance unlikely, remedial action taken RFA May ,012 Debt collectors Inaccurate data Everything Everywhere Ltd Closed - insufficient information provided RFA Jun ,012 Debt collectors Subject access Task Enforcement Ltd Closed - insufficient information provided RFA Jun ,012 Debt collectors Inaccurate data Lloyds Banking Group Closed - insufficient information provided RFA Jul ,012 Debt collectors Inaccurate data Moorcroft Debt Recovery Limited Closed - compliance unlikely, remedial action taken RFA Jun ,012 Debt collectors Inaccurate data CL Finance Limited Closed - insufficient information provided RFA Jun ,012 Debt collectors Subject access Amigo Loans Ltd (Financial Processing UK Ltd t/a FLM and FLM Loans) Closed - insufficient information provided RFA Jul ,012 Debt collectors Inaccurate data BCW Group (GOTHIA LIMITED) Closed - insufficient information provided RFA Jun ,012 Debt collectors Inaccurate data PASTDUE CREDIT SOLUTIONS LTD Closed - insufficient information provided RFA Jul ,012 Debt collectors Inaccurate data TDX Group Limited Closed - compliance unlikely, remedial action taken RFA Oct ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Oct ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance unlikely, remedial action taken RFA Oct ,012 Debt collectors Inaccurate data Motormile Finance Limited Closed - compliance likely RFA Oct ,012 Debt collectors Inaccurate data British Credit Trust Closed - compliance likely RFA Jun ,012 Debt collectors Obtaining data Moorcroft Debt Recovery Limited Closed - compliance likely RFA Jun ,012 Debt collectors Notification Mercers Debt Collections Ltd Closed - assessment criteria not met RFA Jun ,012 Debt collectors Security IQor Recovery Services Closed - insufficient information provided RFA Nov ,012 Debt collectors Inaccurate data Lowell Group Closed - compliance unlikely, remedial action taken RFA Nov ,012 Debt collectors Inaccurate data CapQuest Debt Recovery Ltd Closed - compliance unlikely, remedial action taken RFA Jul ,012 Debt collectors Disclosure of data Arrow Global Limited Closed - assessment criteria not met RFA Jun ,012 Debt collectors Inaccurate data Apex Credit Management Ltd Closed - insufficient information provided RFA Jul ,012 Debt collectors Inaccurate data 1st Credit (Finance) Limited Closed - insufficient information provided RFA Jul ,012 Debt collectors Inaccurate data Arrow Global Limited Closed - insufficient information provided RFA Jul ,012 Debt collectors Inaccurate data Paladin Commercial Closed - compliance likely RFA Jul ,012 Debt collectors Inaccurate data Wescot Credit Services Ltd Closed - insufficient information provided RFA Oct ,012 Debt collectors Subject access Credit Solutions Ltd (CSL) Closed - compliance likely RFA Oct ,012 Debt collectors Inaccurate data IQor Recovery Services Closed - compliance likely RFA Jul ,012 Debt collectors Subject access Direct Legal & Collections Closed - assessment criteria not met RFA Sep ,012 Debt collectors Disclosure of data SRJ Debt Recoveries Limited Closed - compliance unlikely, remedial action taken RFA Jun ,012 Debt collectors Subject access RSM Tenon Ltd Closed - compliance unlikely, remedial action taken RFA Aug ,012 Debt collectors Disclosure of data SRJ Debt Recoveries Ltd Closed - insufficient information provided RFA Oct ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - compliance unlikely, remedial action taken RFA Jul ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - insufficient information provided RFA Aug ,012 Debt collectors Inaccurate data IND LTD Closed - compliance unlikely, remedial action taken RFA Aug ,012 Debt collectors Use of data Equidebt Ltd Closed - compliance likely RFA Aug ,012 Debt collectors Inaccurate data Mackenzie Hall Ltd Closed - insufficient information provided RFA Sep ,012 Debt collectors Subject access Lowell Group Closed - compliance unlikely, remedial action taken RFA Jun ,012 Debt collectors Inaccurate data Moorgate Loan Servicing Limited Closed - compliance likely RFA Aug ,012 Debt collectors Inaccurate data Rundle and Co Closed - insufficient information provided RFA Sep ,012 Debt collectors Inaccurate data Buchanan Clark and Wells Closed - compliance likely RFA Oct ,012 Debt collectors Disclosure of data CCI Legal Services Ltd Closed - compliance unlikely, remedial action taken RFA Aug ,012 Debt collectors Inaccurate data Fredrickson International Ltd Closed - assessment criteria not met RFA Nov ,012 Debt collectors Use of data Regal Credit Consultants Limited Closed - insufficient information provided RFA Aug ,012 Debt collectors Inaccurate data Atlantik Closed - insufficient information provided RFA Aug ,012 Debt collectors Disclosure of data Lowell Group Closed - insufficient information provided RFA Sep ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - insufficient information provided RFA Aug ,012 Debt collectors Inaccurate data CL Finance Limited Closed - insufficient information provided RFA Nov ,012 Debt collectors Security IQor Recovery Services Closed - compliance unlikely, remedial action taken RFA Nov ,012 Debt collectors Inaccurate data PHILIPS COLLECTION SERVICES LIMITED Closed - compliance likely RFA Oct ,012 Debt collectors Disclosure of data Ascent Collections Ltd Closed - compliance unlikely, remedial action taken RFA Oct ,012 Debt collectors Subject access Hillesden Securities Ltd Closed - assessment criteria not met RFA Jul ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance unlikely, remedial action taken RFA Sep ,012 Debt collectors Disclosure of data Mircocredit Limited Closed - assessment criteria not met RFA Nov ,012 Debt collectors Disclosure of data PHILIPS COLLECTION SERVICES LIMITED Closed - compliance unlikely, remedial action taken RFA Sep ,012 Debt collectors Inaccurate data PASTDUE CREDIT SOLUTIONS LTD Closed - compliance unlikely, remedial action taken RFA Sep ,012 Debt collectors Inaccurate data Apex Credit Management Ltd Closed - compliance unlikely, remedial action taken RFA Nov ,012 Debt collectors Security Chandlers Ltd Closed - compliance likely RFA Dec ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - compliance unlikely, remedial action taken RFA Sep ,012 Debt collectors Right to prevent processing Transnational Corporation Ltd Closed - compliance likely RFA Sep ,012 Debt collectors Inaccurate data PASTDUE CREDIT SOLUTIONS LTD Closed - compliance unlikely, remedial action taken RFA Sep ,012 Debt collectors Disclosure of data Metropolitan Collection Services Ltd Closed - insufficient information provided RFA Oct ,012 Debt collectors Subject access Task Enforcement Ltd Closed - compliance unlikely, remedial action taken RFA Sep ,012 Debt collectors Obtaining data PASTDUE CREDIT SOLUTIONS LTD Closed - assessment criteria not met RFA Sep ,012 Debt collectors Inaccurate data Lowell Financial Limited Closed - insufficient information provided RFA Sep ,012 Debt collectors Disclosure of data IQor Recovery Services Closed - compliance likely RFA Dec ,012 Debt collectors Subject access Buchanan Clark and Wells Closed - compliance likely RFA Sep ,012 Debt collectors Disclosure of data Lovetts Residential Closed - assessment criteria not met RFA Sep ,012 Debt collectors Inaccurate data Retail Loss Prevention Ltd Closed - assessment criteria not met RFA Sep ,012 Debt collectors Inaccurate data HFO Services Limited Closed - insufficient information provided RFA Sep ,012 Debt collectors Inaccurate data Sigma Red Limited Closed - insufficient information provided RFA Oct ,012 Debt collectors Inaccurate data Godebt Closed - compliance unlikely, remedial action taken RFA Sep ,012 Debt collectors Disclosure of data Boots UK Limited Closed - compliance likely RFA Sep ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - assessment criteria not met RFA Aug ,012 Debt collectors Inaccurate data Direct Legal and Collections Closed - insufficient information provided RFA Sep ,012 Debt collectors Inaccurate data HBOS Closed - insufficient information provided RFA Sep ,012 Debt collectors Inaccurate data Lowell Financial Limited Closed - assessment criteria not met RFA Sep ,012 Debt collectors Disclosure of data Resolve Call Limited Closed - assessment criteria not met RFA Sep ,012 Debt collectors Inaccurate data Marston Group Limited Closed - insufficient information provided

5 RFA Oct ,012 Debt collectors Inaccurate data Marston Group Limited Closed - insufficient information provided RFA Dec ,012 Debt collectors Inaccurate data Lowell Financial Limited Closed - compliance likely RFA Sep ,012 Debt collectors Inaccurate data Wescot Credit Services Ltd Closed - assessment criteria not met RFA Nov ,012 Debt collectors Inaccurate data Moorcroft Debt Recovery Limited Closed - compliance unlikely, remedial action taken RFA Nov ,012 Debt collectors Inaccurate data Hillside Services Ltd Closed - compliance unlikely, remedial action taken RFA Oct ,012 Debt collectors Inaccurate data Mackenzie Hall Ltd Closed - insufficient information provided RFA Oct ,012 Debt collectors Disclosure of data Hillesden Securities Ltd Closed - assessment criteria not met RFA Aug ,012 Debt collectors Inaccurate data Lowell Financial Limited Closed - insufficient information provided RFA Oct ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Nov ,012 Debt collectors Inaccurate data 1st Credit (Finance) Limited Closed - compliance unlikely, remedial action taken RFA Oct ,012 Debt collectors Inaccurate data Wescot Credit Services Ltd Closed - insufficient information provided RFA Oct ,012 Debt collectors Inaccurate data 1st Credit (Finance) Limited Closed - insufficient information provided RFA Oct ,012 Debt collectors Inaccurate data CL Finance Limited Closed - insufficient information provided RFA Nov ,012 Debt collectors Fair processing info not provided Credit Resolution Services Closed - compliance likely RFA Jan ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - compliance unlikely, remedial action taken RFA Nov ,012 Debt collectors Inaccurate data Westcot Credit Services Ltd Closed - insufficient information provided RFA Oct ,012 Debt collectors Use of data 1st Credit Ltd Closed - assessment criteria not met RFA Oct ,012 Debt collectors Inaccurate data Wescot Credit Services Ltd Closed - insufficient information provided RFA Oct ,012 Debt collectors Security Lowell Portfolio Ltd Closed - compliance unlikely, remedial action taken RFA Jan ,012 Debt collectors Inaccurate data GE Money Closed - compliance likely RFA Nov ,012 Debt collectors Inaccurate data Unable to identify organisation Closed - insufficient information provided RFA Dec ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Oct ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - insufficient information provided RFA Jan ,012 Debt collectors Inaccurate data CapQuest Debt Recovery Ltd Closed - compliance unlikely, remedial action taken RFA Jan ,012 Debt collectors Security BCW Group Limited Closed - compliance likely RFA Nov ,012 Debt collectors Subject access Wescot Credit Services Ltd Closed - compliance unlikely, remedial action taken RFA Nov ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - assessment criteria not met RFA Nov ,012 Debt collectors Inaccurate data SRJ Debt Recoveries Ltd Closed - insufficient information provided RFA Nov ,012 Debt collectors Subject access Lowell Group Closed - assessment criteria not met RFA Jan ,012 Debt collectors Subject access Equidebt Limited Closed - compliance likely RFA Dec ,012 Debt collectors Subject access Cabot Financial (Europe) Limited Closed - assessment criteria not met RFA Nov ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - compliance likely RFA Nov ,012 Debt collectors Inaccurate data Data Verification Services Ltd Closed - compliance likely RFA Jan ,012 Debt collectors Inaccurate data Connaught Collections Closed - insufficient information provided RFA Nov ,012 Debt collectors Inaccurate data Alex Adamson LLP Closed - insufficient information provided RFA Oct ,012 Debt collectors Subject access Creditlink Account Recovery Solutions Limited Closed - insufficient information provided RFA Dec ,012 Debt collectors Inaccurate data Arrow Global Limited Closed - compliance unlikely, remedial action taken RFA Nov ,012 Debt collectors Inaccurate data Bluestone Credit Management Ltd Closed - insufficient information provided RFA Nov ,012 Debt collectors Inaccurate data Lowell Financial Limited Closed - assessment criteria not met RFA Nov ,012 Debt collectors Inaccurate data BCW Group Limited Closed - insufficient information provided RFA Nov ,012 Debt collectors Disclosure of data PASTDUE CREDIT SOLUTIONS LTD Closed - insufficient information provided RFA Jan ,012 Debt collectors Subject access CapQuest Debt Recovery Ltd Closed - compliance unlikely, remedial action taken RFA Nov ,012 Debt collectors Inaccurate data Aktiv Kapital (UK) Limited Closed - insufficient information provided RFA Dec ,012 Debt collectors Obtaining data [name redacted] Closed - assessment criteria not met RFA Oct ,012 Debt collectors Inaccurate data Marston Group Limited Closed - insufficient information provided RFA Nov ,012 Debt collectors Inaccurate data Cabot Financial (Europe) Limited Closed - assessment criteria not met RFA Dec ,012 Debt collectors Right to prevent processing Lowell Portfolio Ltd Closed - compliance likely RFA Nov ,012 Debt collectors Inaccurate data Unable to identify organisation Closed - insufficient information provided RFA Dec ,012 Debt collectors Inaccurate data Lowell Portfolio Ltd Closed - compliance likely RFA Jan ,012 Debt collectors Inaccurate data Arrow Global Limited Closed - compliance unlikely, remedial action taken RFA Oct ,012 Debt collectors Inaccurate data EOS Solutions UK PLC Closed - compliance unlikely, remedial action taken RFA Dec ,012 Debt collectors Inaccurate data Debt Managers Ltd Closed - insufficient information provided RFA Dec ,012 Debt collectors Inaccurate data Chandlers Ltd Closed - insufficient information provided RFA Dec ,012 Debt collectors Subject access Jack Russell Collection Agency Ltd Closed - assessment criteria not met RFA Jan ,012 Debt collectors Subject access ACT Credit Management Closed - compliance unlikely, remedial action taken RFA Dec ,012 Debt collectors Inaccurate data Robinson Way & Co Ltd Closed - compliance likely RFA Dec ,012 Debt collectors Inaccurate data Npower Limited Closed - assessment criteria not met RFA Dec ,012 Debt collectors Right to prevent processing Marshall Hoares Bailiffs Limited Closed - assessment criteria not met RFA Dec ,012 Debt collectors Disclosure of data Robinson Way & Co Ltd Closed - insufficient information provided RFA Dec ,012 Debt collectors Inaccurate data Lawton Hathaway Limited Closed - assessment criteria not met RFA Jan ,012 Debt collectors Subject access The Lewis Group Ltd Closed - compliance unlikely, remedial action taken RFA Jan ,012 Debt collectors Inaccurate data IQor Recovery Services Closed - insufficient information provided RFA Nov ,012 Debt collectors Inaccurate data Robinson Way & Co Ltd Closed - insufficient information provided RFA Dec ,012 Debt collectors Subject access Arrow Global Limited Closed - compliance unlikely, remedial action taken RFA Jan ,012 Debt collectors Subject access Rossendales Closed - compliance unlikely, remedial action taken RFA Jan ,012 Debt collectors Inaccurate data Robinson Way & Company Closed - insufficient information provided RFA Jan ,012 Debt collectors Inaccurate data Amigo Loans Ltd (Financial Processing UK Ltd t/a FLM and FLM Loans) Closed - insufficient information provided RFA Jan ,012 Debt collectors Inaccurate data Lowell Financial Limited Closed - insufficient information provided RFA Jan ,012 Debt collectors Subject access Motormile Finance Limited Closed - insufficient information provided RFA Jan ,012 Debt collectors Inaccurate data SRJ Debt Recoveries Ltd Closed - assessment criteria not met RFA Jan ,012 Debt collectors Inaccurate data MKDP LLP Closed - compliance likely RFA Jan ,012 Debt collectors Inaccurate data Link Financial Ltd Closed - insufficient information provided RFA Jan ,012 Debt collectors Disclosure of data Newman and Company Limited Closed - compliance likely RFA Jan ,012 Debt collectors Subject access Inter-Credit International Ltd Closed - compliance unlikely, remedial action taken RFA Jan ,012 Debt collectors Inaccurate data LCS Debt Recovery Closed - insufficient information provided RFA Jan ,012 Debt collectors Disclosure of data Quest Debt Recovery Ltd Closed - insufficient information provided RFA Jan ,012 Debt collectors Subject access CCI Legal Services Ltd Closed - insufficient information provided RFA Jan ,012 Debt collectors Inaccurate data Arrow Global Limited Re-opened RFA Jan ,012 Debt collectors Subject access VILCOL Closed - compliance unlikely, remedial action taken

COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*

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