complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jan to 30 June 2013
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1 complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 Jan to 30 June 2013 number of new cases - by complaint category business name business group total number of new cases received banking and credit mortgages and home finance general insurance PPI investments life & pensions and decumulation Bank of Scotland Plc Lloyds Lloyds TSB Bank Plc Lloyds Barclays Bank Plc Barclays MBNA MBNA HSBC Bank plc HSBC Capital One (Europe) plc Capital One The Royal Bank of Scotland Plc Royal Bank Of Scotland National Westminster Bank Plc Royal Bank Of Scotland Nationwide Building Society Nationwide Santander UK Plc Santander UK Clydesdale Bank Plc National Australia Group Black Horse Lloyds Tesco Personal Finance PLC Tesco Personal Finance HFC Bank HSBC Canada Square Operations plc Citibank Northern Rock (Asset Management) plc UK Asset Resolution
2 Yorkshire Building Society Yorkshire UK Insurance No Group The Co-operative Bank Plc CO-OP Shop Direct Finance Company Shop Direct Group Aviva Insurance AVIVA Marks & Spencer Financial Services plc HSBC Allianz Insurance Plc Allianz Insurance St Andrew's Insurance plc Lloyds Cheltenham & Gloucester plc Lloyds Santander Cards UK Santander UK Bradford & Bingley Plc UK Asset Resolution Northern Bank No Group Bank of Ireland (UK) Plc Bank of Ireland Home Retail Group Insurance Services Financial Insurance Company No Group No Group Pinnacle Insurance Plc Cardiff Pinnacle AXA Insurance UK Plc AXA Welcome Financial Services CATTLES Vanquis Bank No Group Loans.co.uk Ltd MBNA Royal & Sun Alliance Insurance Plc Royal & Sun Alliance AIB Group (UK) Plc No Group American Express Services Europe No Group
3 Aviva Life & Pensions UK AVIVA CitiFinancial Europe Plc Citibank Progressive Credit No Group Legal & General Assurance Society Legal & General Leeds Building Society No Group Phoenix Life Phoenix Group Ageas Insurance Ageas Insurance Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. The Prudential Assurance Company No Group Prudential PLC Ulster Bank Ltd Royal Bank Of Scotland The Society of Lloyd's No Group Everyday Loans No Group Skipton Building Society Skipton Group Liverpool Victoria Insurance Company The Royal London Mutual Insurance Society Liverpool Victoria Group Royal London Group Arnold Clark Automobiles No Group Inter Partner Assistance SA No Group CT Capital PLC Central Trust Zurich Assurance Ltd Zurich Sesame Friends Provident Clydesdale Financial Services Barclays
4 Admiral Insurance Company Admiral Group Legal & General Partnership Services Legal & General Creation Financial Services No Group GE Money Home Lending General Electric Legal & General Insurance Legal & General UK Car Group No Group Acromas Insurance Company No Group West Bromwich Building Society West Bromwich Group Newcastle Building Society No Group Firstplus Financial Group Plc Barclays Coventry Building Society No Group R. Raphael & Sons Plc No Group Express Gifts Ltd No Group BUPA Insurance BUPA ReAssure SWISS RE Friends Life Friends Provident Lloyds TSB General Insurance Lloyds CIS General Insurance CO-OP Co-operative Insurance Society CO-OP First Response Finance Ltd No Group Sun Life Assurance Company of Canada (U.K.) No Group Santander Consumer (UK) Plc Santander UK
5 British Gas Insurance No Group Assurant General Insurance No Group Zurich Insurance PLC Zurich Connells Skipton Group Abbey Life Assurance Company No Group Standard Life Assurance Standard Life Friends Life Services Friends Provident Cumberland Building Society No Group Aviva Life Services UK AVIVA Scottish Widows plc Lloyds GE Money Consumer Lending General Electric Principality Building Society Principality The Governor and Company of the Bank of Ireland Countrywide Principal Services Bank of Ireland No Group esure Insurance ESURE The Mortgage Matters Partnership No Group Groupama Insurance Company Ageas Insurance Tesco Underwriting Ageas Insurance Openwork Zurich Ocean Finance and Mortgages No Group Countrywide Assured Plc No Group Kensington Mortgage Company No Group
6 Swinton Group Ltd No Group BISL No Group Creation Consumer Finance Ltd No Group J D Williams & Company No Group National House-Building Council No Group ACF Car Finance No Group Covea Insurance plc No Group Card Protection Plan Ltd No Group Saga Services No Group Mortgage Express UK Asset Resolution FirstRand Bank No Group DAS Legal Expenses Insurance Company No Group National Savings and Investments No Group PayPal Sarl & Cie, SCA No Group The Funding Corporation No Group Banque PSA Finance No Group Decidebloom No Group Red Sands Insurance Company (Europe) St. James's Place Wealth Management Plc Volkswagen Financial Services (UK) No Group St James Place No Group Amtrust Europe No Group Liverpool Victoria Friendly Society Liverpool Victoria Group
7 Southern Pacific Mortgage No Group Advantage Insurance Company American Express Insurance Services Europe Amtrust International Underwriters Ltd No Group No Group No Group Nottingham Building Society No Group Halifax Insurance Ireland Ltd Lloyds Personal Touch Financial Services Ltd No Group Phoenix Life Assurance Phoenix Group AXA PPP Healthcare AXA Blue Sky Personal Finance No Group Great Lakes Reinsurance (UK) Plc No Group ACE European Group No Group Scottish Equitable Plc Aegon Group Zenith Insurance plc No Group BMW Financial Services(GB) No Group Secure Trust Bank Plc No Group Virgin Money plc Virgin Money The National Farmers' Union Mutual Insurance Society National Farmers Union Mutual Society Automobile Association Insurance Services No Group Friends Life WL Friends Provident Guardian Assurance No Group
8 British Credit Trust Holdings Ltd No Group Pendragon Finance and Insurance Services Direct Auto Finance Insurance Services Ltd No Group No Group Unum Ltd Unum Citibank International plc Citibank Close Motor Finance No Group Ford Retail No Group Markerstudy Insurance Company No Group Welcome Loans No Group Canada Life Canada Life WDFC UK No Group AIG Europe No Group PTI Insurance Company No Group Sainsbury's Bank Plc Sainsburys Bank Positive Solutions (Financial Services) Aegon Group Aviva Health UK AVIVA Barclays Insurance (Dublin) Barclays Hitachi Capital (UK) Plc No Group Interactive Investor Trading No Group Home Retail Group Card Services No Group Sygma Banque No Group Lloyds TSB Insurance Services Lloyds
9 RCI Financial Services No Group Blemain Finance No Group The Royal Bank of Scotland Group Independent Financial Services Royal Bank Of Scotland Paratus AMC No Group Provident Personal Credit No Group The Mortgage Business Plc Lloyds The Mortgage Works (UK) Plc Nationwide Hastings Insurance Services Ltd No Group Advantage Finance Ltd No Group Southern Rock Insurance Company No Group Endsleigh Insurance Services Ltd Zurich Cabot Financial (Europe) No Group Homecare Insurance No Group RiverStone Insurance No Group Commercial Vehicle Direct Insurance Services Ltd No Group The Carphone Warehouse Ltd No Group Preferred Mortgages No Group Skyfire Insurance Company No Group EUI Admiral Group Chase de Vere Independent Financial Advisers limited Halifax General Insurance Services No Group Lloyds Kwik-Fit Insurance Services Ltd Ageas Insurance
10 Lookers Motor Group No Group Robins & Day No Group BDML Connect No Group QBE Insurance (Europe) No Group The table above shows the number of new cases received by the ombudsman service in the six-month period from 1 Jan to 30 June from consumers dissatisfied with the financial business's response to their complaint. This number is likely to be affected by the size of the business involved. business name: the names listed alphabetically in this column are the official names by which businesses are regulated. business group: this column shows the name of any larger group that the individual business was part of at the end of the six-month period.
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2011
complaints data - showing individual financial businesses new cases received by the Financial Ombudsman Service from 1 January to 30 June 2011 number of new cases - by complaint category business name
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