Business Intelligence (BI) at UOW. Stephen Rodwell Performance Indicators Unit 18 th February, 2013

Transcription

1 Business Intelligence (BI) at UOW Stephen Rodwell Performance Indicators Unit 18 th February, 2013

2 Overview

3 The History of BI at UOW UOW began the BI Journey in the late 90 s with the implementation of COGNOS within financial Services Deliverables: OLAP (Online Analytical Processing) cubes over an Operational Data Store Transactional reporting to support operations Information Included Finance, HR and Student numbers

4 Applications Achieved and Proposed 2006 Staff- Demographics, Leave, Training, OH&S, Recruitment & Equity 2007 Financial Reporting, Student Demographics /Performance, Research Publications 2008 Research Income, Student Institutional Attrition 2009 Faculty Planning, Curriculum Review, Staff Satisfaction, Cross Indicators, Electricity & Gas, Student Equity Student Course Transfer, Cook s Compass (Dean s Dashboard) AUQA Review Packs, ERA (Research) Reporting, Direct Admissions, Staff Satisfaction Survey Results Faculty Data Packs Library Usage, Student Enhancements, HDR Student Reporting, Student Accommodation, Uni Admissions Centre 2012 Staff Timesheet Reporting, Research Benchmarking Dashboard, HDR Enhancements HDR CareerNet Extend Payroll Extend Research Grants Begin Scoping: Alumni Prospective Student Leads Accom Apps BI Centre of Excellence created at UOW, the Performance Indicators Unit Four Cadets leave team! - Note that between 2002 and 2005 a Reporting Team existed within Finance to develop some Finance and HR cubes and reports. This team was incorporated into PIU.

5 Seven Perspectives for Managing Performance

6 Our BI Centre of Excellence Vice Chancellors Unit Performance Indicators Unit Director Administrative Assistant P/T 3 Business Analysts 3 Technical Analysts 4 Cadets

7 Our Objective The Performance Indicators Unit aim is to Develop a Business Analytic Culture to promote evidence based decision making within the University..

8 What is a Business Analytic Culture? Infusion: Product Features are Used in a Complete & Sophisticated Way User Adoption: Number of Users Relying on Technology Developing An Analytic Culture Diffusion: The Breadth of Use across People, Projects, Tasks & Organisational Units Embedded & Habitual: A Stable & Regular Part of Procedures, Processes & Behaviour

9 Building UOW s Business Intelligence Capability Standard Data Analysis Business Intelligence

10 What does Success Look Like? 1. Executive Sponsorship 2. Working Groups 3. BA/TA Project Teams 4. Data Profiling 5. Technical Design (Kimball) 6. Interface Design (Few) 7. Prototyping 8. Agile 9. Solution Promotion (including extensive Training) 10. Seamless Solution Go Live 11. Data Quality 12. Client Testimonials 13. Accelerating Client Uptake 14. Excellent Client Survey Results 15. Industry Awards 16. Quality System Underpinned by a Pervasive Business Analytic Culture

11 Our BI Journey (Where are we now?) Somewhere Here! Team Resources Development Support Time

12 Available Datasets

13 Students, Teaching and Learning

14 Research Research Publications Research and Innovation Income HDR Students Research Benchmarking Research Network Analysis (Proof of Concept)

15 Staff and Workplace Satisfaction Staff Demographics Leave Employment Equity and Diversity Recruitment WHS Training and Professional Development Staff Timesheet Management

16 Financial Management Income and Expense Assets and Liabilities URAC Unicentre

17 Environmental Sustainability Energy Management (Electricity and Gas Usage) Water Management (Water Usage)

18 Business Processes and Operations Internet Usage Space Utilisation and Timetabling Facilities Management Division (BEIMS Reporting) Student Accommodation Library Parking and Transportation

19 Roadmap Continue to develop analytic culture at UOW Remain UOW information/data service provider of choice Maintain high service levels for all clients Stay engaged with the Business Facilitate data quality improvement Minimise support requirement Maximise development opportunity Adopt new technologies as appropriate Balance operational VS strategic requirements Make all resources go further

20 2013 Projects HDR CareerNet Extend Payroll Extend Research Grants Begin Scoping: Alumni Prospective Student Leads Accommodation Applications

21 Access & Training To obtain access to the Performance Indicators Portal visit: To view upcoming training visit:

22 Need Help? PIU Support - Ph: 5777 performance_indicators@uow.edu.au PIU Intranet User Groups

23 Questions Que stio ns??