We re upgrading our mobile & online banking Nov

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1 Important News About Bank Products & Services for your business. We re upgrading our mobile & online banking Nov

2 Products & Services for your business. Our corporate offices in downtown Seattle.

3 Dear Valued Client: Greetings from Washington Federal! As a bank that s truly invested in our business relationships, we re always looking for ways to bring you the safest, most convenient products and services. To that end, we re excited to announce that we ll be upgrading our processing platforms this fall. So what does this mean for your business? It means an updated online and mobile banking experience that is specifically designed to help small businesses manage their finances more effectively. We ve put together this guide to serve as your one-stop source for information about the transition. We know change is never easy, but we re confident you ll like the ultimate results. We understand that even with the best written explanations, sometimes talking with a real person can be helpful. We ve been working with our team members to help prepare for this transition. Our dedicated Client Care Center is available to assist you and answer any questions you may have. This team can be reached at or via at [email protected]. We look forward to continuing to support you in achieving your business goals. Thank you for choosing to bank with Washington Federal. Best regards, Brent Beardall Executive Vice President Chief Banking Officer Washington Federal Para obtener una versión de esta guía en español, por favor comuníquese con su sucursal local o con nuestro Centro de atención al cliente al o baje una copia del washingtonfederal.com 1

4 Products & Services for your business. We re upgrading our online and mobile banking November Over the weekend of November 13-16, we ll be upgrading our banking processing platform. Telephone, mobile and online banking will not be available from Friday, November 13 at 6pm Pacific Time through Monday, November 16 at 6pm Pacific Time. Beginning Monday, November 16, our online banking platform will be operating on our new processing system. This system will appear and function differently. Please review this guide for more details. In order to complete the upgrade, our branches will be closed on Monday, November 16. We apologize for this inconvenience. You may continue to access cash at our ATMs. Please be aware that your available balance may not reflect deposits and withdrawals you make between November 13 and 16. New features & benefits: Faster processing and updated balances. Our new online and mobile banking platforms will reflect most deposits and withdrawals more quickly, especially after business hours and on weekends. Paper-free branches. Sign for your transactions electronically, eliminating the need for paper deposit slips or withdrawal tickets. Verified in-branch identification. Branches will now be scanning IDs before a transaction to help verify and protect your identity. MyTransfer overdraft protection. Link your checking account to a Washington Federal savings or money market account, so in the event of an accidental overdraft, we transfer the needed funds to cover you. Link your debit card to multiple accounts. Access your cash from multiple accounts at an ATM. Faster processing times. Your account balances will reflect debit card purchases, most deposits, and electronic transfers more quickly, especially after normal business hours and on weekends. What can you expect during this upgrade? We are committed to partnering with you to make this upgrade as smooth and seamless as possible for your business. While the majority of the upgrade will happen behind the scenes, there are a few steps we re asking you to take. Please review this guide, especially the checklist on page 14, so that you know what to expect on Monday, November 16. We ve also included details about minor changes we re making to our products. We re here to help. We ve tried to include all the details you ll need in this guide, but we understand that you may have additional questions. If you need assistance regarding this transition, please don t hesitate to contact our Client Care Center or your local branch. We re here to help. Phone: [email protected] Standard Hours: Monday-Friday, 7am-7pm Pacific Time and Saturday-Sunday, 9am-5pm Pacific Time In addition to our standard hours of operation listed above, our Client Care Center will be available during extended hours from November 13 to December 13: Monday-Friday from 6am-9pm Pacific Time and Saturday-Sunday from 7am-7pm Pacific Time. 2

5 Small Business Checking. Our small business checking products are focused on providing our clients with simple, yet effective solutions. We want to ensure your account meets your needs. To that end, we ve made a few changes to our small business checking accounts, policies and associated service fees. Please review the checking chart for details about our options. For a complete list of fees and services, please see page 16. Visit our website, washingtonfederal.com, for a copy of our updated Funds Availability Policy. Your checking account type(s) and your account number(s) will NOT change during this transition. However, we have made a few changes to terms and fees, so if you see another account that better meets your needs, just let us know and we ll make the switch. Each Washington Federal checking account includes these features: Debit/ATM Card with Access to estatements Mobile Photo Deposit 24,000 Fee-Free MoneyPass ATMs Direct Deposit Mobile Banking App Popmoney (Personto-Person Payments & Online Banking with CheckFree Popmoney Invoicing) Bill Payment Your small business checking options: Account Simple Business Checking Stellar Business Interest Checking Description Whether you re running a Our Stellar Business Interest small business or just getting Checking allows you to earn started, you shouldn t have to interest on the working money spend a lot of time or money in your account. managing your finances. That s why we created Simple Business Checking a straightforward option designed for simplicity. Monthly Service Fee Minimum to Earn Interest Interest Rate & Annual Percentage Yield* Paid Items Deposit Tickets Waived $5 monthly fee when you keep a $500 minimum balance. Waived $15 monthly fee when you keep a $2,000 minimum balance. N/A $1,000 N/A This account does not earn interest. $0.30 Per Check (Over 50 Per Month) $0.50 Per Ticket (Over 20 Per Month) $1,000-$9,999: 0.02% Rate 0.02% APY $10,000-$249,999: 0.05% Rate 0.05% APY $250,000-$8,000,000: 0.15% Rate 0.15% APY $0.30 Per Check (Over 150 Per Month) $0.50 Per Ticket (Over 45 Per Month) *Rates quoted as of October 1, Rates are subject to change. Our rates are available online at washingtonfederal.com or in any of our branches. Business Analyzed Checking Managing corporate finances can be complicated. That s why you need a straightforward solution. Business Analyzed Checking provides flexibility & control for medium to large-sized businesses. We can design a package tailored with all the services & features you need. Base charge of $12 per month (offset by credits earned for balance on deposit). Earnings Credit Rates $0-$24,999: 0.05% Rate $25,0000-$99,999: 0.10% Rate $100,000-$249,999: 0.15% Rate $250,000-plus: 0.20% Rate $0.15 Per Check $0.35 Per Ticket washingtonfederal.com 3

6 Products & Services for your business. Small Business Money Market, Savings & CD Accounts. We offer a variety of business savings products to help you meet your business s money management goals. For additional information about your specific account, view the chart below. We re making a few changes to our account structure, policies and fees. For a complete list of fees and services, please see page 16. A copy of our Funds Availability Policy is available online at washingtonfederal.com. Account Business Money Market Business Savings Business CDs Description You need flexibility to manage your business effectively, and a Money Market account delivers. If you need a simple, easy way to earn some interest on your extra cash, a Business Savings account is a solid solution. Open a CD for Business and you ll earn a competitive rate of return. Monthly Service Fee Waived $12 monthly fee when you keep a $1,000 minimum balance. Waived $5 monthly fee when you keep a $100 minimum balance. Minimum to Earn Interest $1,000 $100 $1,000 Interest Rate and Annual Percentage Yield* Excess Transaction Fee $1,000-$89,999: 0.10% Rate 0.10% APY $90,000-$250,000 plus: 0.15% Rate 0.15% APY $15 if more than 6 checks and electronic transfers are presented per month. $100-$250,000: 0.10% Rate 0.10% APY $15 if more than 6 electronic transfers are presented per month. *Rates quoted as of October 1, Rates are subject to change. Our rates are available online at washingtonfederal.com or in any of our branches. None, but early withdrawal penalties may apply. Varies by term. Your current CD rate will remain the same until maturity. Visit our website or call our Client Care Center at for current rates. Debit Cards. Paying with your Washington Federal debit card is now more secure. We are sending new debit cards that contain an electronic EMV chip as well as a magnetic stripe to all current cardholders. Using EMV chips is more secure as they keep card numbers encrypted throughout transactions and they are harder to duplicate. These dual-technology cards will work at both chip-ready terminals as well as swipe terminals. When you receive it, please call to activate your new debit card(s). Your card number and PIN will not change with your new chip cards. However, your new chip card will have a different expiration date and three-digit CVV2 code, located on the back of the card. If you have automatic payments or transactions linked to your debit card, remember to update those merchants with your new expiration date so that your payment(s) can continue to be processed. Didn t receive a debit card with a chip? If you do not receive your new card by November 1, or have questions about activation, please call our Client Care Center at Make cash & check deposits at your neighborhood ATM! We re upgrading our ATMs to smart machines that handle bulk deposits of mixed checks and cash without requiring a deposit slip or envelope. Check our website to find a smart ATM near you. 4

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8 Products & Services for your business. Small Business Online Banking. We know that as a business owner, your time is valuable. Our new, upgraded business online banking system is designed to help you make the most of managing your finances online. When you log in starting 6pm Pacific Time on Monday, November 16, things will look a little different. New and improved! Here are just a few improvements you ll find within our new online banking system: New format and layout. We hope you find the system to be easier to navigate with new shortcuts and fewer clicks to get what you want. Faster processing times. Your account balances will reflect debit card purchases, most deposits and electronic transfers more quickly, especially after hours and on weekends. Invoicing via Popmoney. This new feature, brought to you by Popmoney, allows for electronic invoicing, so you can send invoices and pay bills simply by clicking on an electronically received invoice, providing your routing/account number and then sending payment directly to your payee. (Not available on mobile devices.) To complete the upgrade, online banking will be unavailable from 6pm Pacific Time on Friday, November 13, to 6pm Pacific Time on Monday, November 16. You may log into our new online banking system beginning at 6pm Pacific Time on Monday, November 16. We apologize for any inconvenience this may cause and encourage you to plan ahead by making necessary transfers and payments before Friday, November 13. Sign into Washington Federal online banking beginning at 6pm Pacific Time on Monday, November Sign in and access your account(s) by visiting Washington Federal s website at washingtonfederal.com. 2. On the homepage, enter your current online banking username. 3. On the next screen, enter your current password. 4. On the next screen, enter your phone, and the last 4 digits of your Social Security number to verify your identity and click Next. 5. You will be asked to consent to the new Online Banking Service Agreement. This includes the CheckFree Web Terms and Conditions for Online Bill Payment and External Transfer and Popmoney Payments Terms and Conditions for transfers to non-washington Federal accounts and to other persons. 6. As part of your initial login to our new online banking system, you will need to verify that your password meets our new security criteria. Depending on your current password, you may need to add more characters, symbols or numbers. 7. Please review our new Extended Authentication Terms and Conditions. Click to accept the new terms. 8. To complete the initial sign in process, you ll need to verify your enrollment via a SMS text or a phone call to the number currently registered to your accounts. 9. You will need to re-establish any existing online banking alerts, such as low balance alerts. Adding sub-users: Beginning Monday, November 16, online banking administrators may choose to create and authorize online banking sub-users. After the administrator has completed the steps above, please see below for how to create a sub-user. 1. Log into your online banking profile. 2. Click Settings. 3. Click Manage Users. 4. Click the Add a New User box. 5. Fill in the first name, middle name (optional) and last name for the sub-user. 6. Create a username and temporary password for the sub-user. 7. Click Save to continue. 8. For each sub-user, you may assign No Access, Inquire Only or Full Access permissions. 6

9 Small Business Bill Pay. As part of our online upgrade, we ll be offering online bill payment through CheckFree. CheckFree bill payment will continue to be a convenient way to pay all of your bills. Although the format will look a little different, we think you ll like the updated features. Please see below for important information about steps you can take to help ensure your bill pay items transfer smoothly. Online banking and Bill Payment will be unavailable from 6pm Pacific Time on Friday November 13 to 6pm Pacific Time on Monday, November 16. To ensure your bills process in a timely manner, we recommend you avoid scheduling payments from November Instead of choosing the date you want your payment sent, you ll now be selecting the date your payment should arrive. CheckFree will operate on a date paid model. This means when you schedule a payment, you ll pick the date on which you would like the bill paid. After you pick the pay date, we will estimate arrival time and send the funds so that they are scheduled to arrive by the due date. We will send your bill electronically or via mailed check, depending on your account balance and your vendor s payment receiving capabilities. Your current payees and history will carry over. If you re currently using our online bill payment system now, we will convert most of your available payee information and recurring payment dates. Expect to see that your current payees and recurring payments are set up as they were on the previous system, but please review scheduled payments and payment dates when you log in after 6pm Pacific Time on Monday, November 16. Current alerts will need to be re-established. If you currently receive an alert regarding your Bill Pay activity, then you will need to re-establish these alerts in the CheckFree online banking platform starting at 6pm Pacific Time on Monday, November 16. CheckFree Terms and Conditions. The first time you sign into the upgraded online banking platform starting at 6pm on Monday, November 16, you will be asked to consent to the Washington Federal Online Banking Service Agreement, which includes the CheckFree Web Terms and Conditions. What happens if you don t have the funds to cover bill payments: Beginning Tuesday, November 17, if sufficient funds are not available in your account when an item is first presented for payment, then Washington Federal can attempt to debit your account and collect the funds up to two more times. If you do not have sufficient funds after the third attempt, then the payment owed will be moved to collection. This will result in additional fees and the removal of CheckFree access from your online banking profile. A history of non-payment due to non-sufficient funds may delay processing of payments or result in a denial of service. If you are in a collection state with CheckFree at another financial institution, your access to CheckFree may be denied. To ensure CheckFree recurring payment details are correct, we ask you to sign into Washington Federal s online banking starting at 6pm Pacific Time on Monday, November 16 to review your payee information and verify vendor (payee) names, remittance addresses and payment due dates. Coming soon Bill Pay Presentment! Our new online banking system will include Bill Pay Presentment. This complimentary service gives you the option to have your bills delivered electronically so you can pay them directly from within online banking. washingtonfederal.com 7

10 Products & Services for your business. Telephone Banking. Your account information is just a phone call away. Please see below for updates and changes to telephone banking beginning on 6pm Pacific Time on Monday, November 16. (Due to the nature of our upgrades, telephone banking will be unavailable from 6pm Pacific Time on Friday, November 13 to 6pm Pacific Time on Monday, November 16. We apologize for the inconvenience. Our telephone banking phone number will remain the same: (Outside the U.S., call ) We will be moving to an account-number based system. This means you ll log into the account you want to review or from which you want to transfer. You ll first log in using your account number and the last four digits of the primary account holder s TIN. You will choose and establish a PIN for your account(s) the first time you call on, or after, Monday, November 16. You may choose to have the same or different PINs for multiple accounts. To access your account via telephone banking beginning at 6pm Pacific Time on Monday, November 16, please call and follow the prompts for creating a PIN. Introducing Small Business Popmoney. We re excited to be launching Popmoney in November. Popmoney is a simple, convenient and secure way to send and receive funds. With Popmoney, a person-to-person payment solution, you can send and receive payments almost as easily as sending an or text. Popmoney enables you to send money directly to anyone (whether they bank at Washington Federal or not) via an address or a mobile phone number. Popmoney s Invoicing allows you to process invoices electronically, right from your Washington Federal online banking profile. After registering, you can send invoices simply by clicking and providing the payer contact information. Popmoney will be available via online banking beginning 6pm Pacific Time on Monday, November 16. Popmoney is not available on mobile devices for small businesses. Explore mobile banking. 8

11 Mobile Banking. We re bringing you a new mobile banking experience. Beginning 6pm Pacific Time on Monday, November 16, the Washington Federal mobile banking app will change. Many of the functions you re used to will still be there, plus some new ones! You will continue to have the ability to view your account history and balances, make transfers, pay bills, make a loan payment from a Washington Federal account, get a loan advance, and deposit checks via your smart phone. View account history Check your balance Make transfers Pay bills Make a loan payment Get a loan advance Deposit a check with mobile photo deposit Like Online Banking and Bill Pay, mobile banking will be unavailable from 6pm Pacific Time on Friday, November 13 to 6pm Pacific Time on Monday, November 16. We apologize for the inconvenience. Please see our Frequently Asked Questions section on page 12 for information about how to access your account between November To access mobile banking beginning on Monday, November 16, you will need to delete your current app and download the new Washington Federal mobile app. You will need to log into your online banking profile on a desktop device before you can access your accounts via the new Washington Federal mobile app. After you log in via a desktop computer, then you may use the same online banking username and password to access your accounts via the mobile app. You may download the new app beginning at 6pm Pacific Time on Monday, November 16 by searching for Washington Federal in your phone s app store. Our new app will be available on all Apple and Android devices. (If you have a Blackberry or Razor phone, then you may access your accounts online at washingtonfederal.com.) Beginning Monday, November 16, funds from first $200 deposited via photo from your mobile device will be credited to your account by the next business day. Remaining funds will be credited by the second business day after deposit. Please see our Funds Availability Policy, available at washingtonfederal.com for more details. Explore cash flow solutions and online banking. Simplifying business since washingtonfederal.com 9

12 Products & Services for your business. Small Business Lines of Credit, Term Loans & Other Business Financing. If you currently have a business line of credit, term loan or other business financing solution with Washington Federal, then we d like to make you aware of some changes that you can expect after our system upgrade. You should receive two November monthly statements. One statement will contain activity through November 13 and the other will contain activity from November 16 through the end of your statement cycle. Your monthly statement will have a slightly different appearance. Interest rate summaries, which list the dates of interest rate changes, will no longer be available on monthly statements. Please contact our Commercial Loan Servicing team at [email protected] for this detail. Annual fees will now be deducted via EZ Pay, or from the account that is used for your automatic, recurring payments. (If your loan does not have EZ Pay, then the fee will be capitalized, or added to the principal balance.) Loan Payments using EZ Pay. All established, recurring loan payments set up via EZ Pay will continue. This upgrade will not affect these automatic loan payments. The current delivery method of your monthly statement (electronic or paper) will also continue unchanged. If your EZ Pay payment is for more than the regularly scheduled amount, applicable fees that you owe will be deducted before the excess funds are applied to the loan s principal balance. Want to sign up for EZ Pay? Contact your local branch or Commercial Loan Servicing team at [email protected] to set up automatic payments. Payments made from statements or remittance slips: You may continue to mail us your payment or you may also pay in person at any branch. Payments received during our lobby hours are posted the same business day. Please visit our website at washingtonfederal.com for a complete listing of locations. Payments via online banking: If you currently initiate your payment from another institution s online banking or bill payment system, then your payment will continue to be processed as it is now. We process these payments and apply them to your loan on the same business day that we receive the payment. Beginning Monday, November 16, you will have the ability to make a loan payment from an external (non- Washington Federal) account. Payments made from an external account that are initiated via Washington Federal s online banking platform are assessed a $5 processing fee and will be applied to your loan within 3 business days. External expedited payments are applied to your loan within 1 business day and are assessed a $10 processing fee. Payments made from a Washington Federal account that are initiated via Washington Federal s online banking platform will continue to be processed as they are currently. These payments are applied to your loan on the same business day they are received, as long as they are received by midnight Pacific Time. 10

13 The security of your bank account depends on you too. Washington Federal takes very seriously our responsibility to protect the privacy and security of your personal and financial information. We adhere to some of the strictest privacy standards in the industry, because we know you want to keep financial matters confidential. The security and safety of your account are top priorities of Washington Federal. We share this responsibility with our clients and encourage you to put in place measures and best practices to help keep your information safe and out of the hands of fraudsters. Deter identity theft by safeguarding your information. Be sure to shred financial documents and paperwork with personal or financial information before you recycle or discard them. Don t carry your Social Security card in your wallet or write your number on a check. Only supply it when absolutely necessary. Don t give out personal information over the phone, through the mail or over the Internet unless you know who you are dealing with. Your bank or credit card company will not ask you for your PIN or passwords. Avoid disclosing personal financial information when using public wireless connections (wifi). Don t use an obvious password, like your birth date, mother s maiden name or the last four digits of your Social Security Number. Keep your personal information in a secure place. Follow these best practices when online. Never click on links sent in unsolicited s. If you haven t opted in to receive a company s messages, then type in the web address rather than click a link. Visit OnGuardOnline.gov for more tips. Always make it a habit to check the sender s address to make sure the message appears to be from a legitimate source. Update your device s anti-malware software and use the latest operating system. They typically include enhanced security to help protect your apps and data. Use public wifi with care. Try to limit use of public computers and wifi hotspots to general surfing. Do not log into your bank accounts. Be suspicious of s that claim to be from a financial institution or government entity that request information or urgent action, including requests to click to download software, enter your password or includes threats or offers that are unlikely or unusual. washingtonfederal.com 11

14 Products & Services for your business. Frequently Asked Questions. We know you probably have questions about this transition, so we ve put together a list of frequently asked questions and answers. Need more information? We re happy to assist! Please contact our Client Care Center at or us at [email protected]. Account Access November 13-16: How can I access my funds from Friday, November 13 to Monday, November 16? You will be able to write checks, withdraw cash at an ATM and use your debit card to access your available balance from 6pm Pacific Time on Friday, November 13 to 6pm Pacific Time on Monday, November 16. Deposits and withdrawals you make over the weekend will not be reflected in your available balance until Tuesday, November 17. Because of the nature of our upgrade, telephone, online and mobile banking will not be available from 6pm Pacific Time on Friday, November 13 to 6pm Pacific Time on Monday, November 16. Please check your account balance on Friday, November 13, as you will not have online access to your account(s) after 6pm Pacific Time on Friday, November 13. Online Banking: How do I log in after the upgrade? You can use your current username but will need to verify your other information and may need to strengthen your password. You will also need to recreate and reauthorize any online banking sub-users. Please see page 6 for details. Can I still access my account history after the upgrade? Yes, at least the past 90 days of history will be available to you within online banking. If you use estatements, the last 13 months of statements will be available for you to download via online banking. Please contact your local branch or our Client Care Center at if you need extended access to account history. We are happy to assist you. Account Numbers: Will my account number(s) change? No. However, if your account number starts with one or two leading zeros, you won t see those zeros going forward on your statements or in the online banking site. This will not affect your electronic transfers or existing check processing. Checks: Do I need to order new checks? No, your current checks will continue to be processed normally. Debit Cards: Do I need to order a new debit/atm card? No. Cardholders should be receiving new debit cards containing an EMV chip. When it arrives, please update any automatic payments or transactions that are linked to your debit card. Your new debit card with an EMV chip has an updated expiration date and three-digit CVV2 code, located on the back of the card. If you do not receive your new card by November 1, or have questions about activation, please call our Client Care Center at

15 Direct Deposits & Automatic Payments: Do I need to update my direct deposits and automatic payments? No, any direct deposits or automatic payments that are linked to your account will continue. What about automatic or electronic payments linked to my debit card? If you re a cardholder, then you should be receiving a new debit card in the mail that contains an electronic EMV chip. Please update any automatic payments or transactions that are linked to your debit card, as this new debit card with an EMV chip has an updated expiration date and three-digit CVV2 code, located on the back of the card. Will the automatic transfers I have set up between my accounts continue? Yes, automatic, recurring transfers you have set up between accounts at Washington Federal will continue. Client Directed Transfers (CDTs) that you have requested and set up with your branch will also continue. However, external, account-to-account transfers or recurring, person-to-person payments that you have set up within online banking will not carry over. We recommend that you log in beginning at 6pm Pacific Time on Monday, November 16 to ensure your recurring transfers are current. Overdraft Protection: Will my overdraft protection continue to be linked to my checking account after the upgrade? Yes, any current account-to-account or account-to-line-of-credit overdraft protection will continue. Statements: Will my statements contain the same information as they do now? Your statements may have a slightly different appearance, but will contain the same information you rely on now. If I receive estatements, will my preference carry over? Yes, if you ve selected to receive your statements electronically, you will continue to receive estatements after the upgrade. Will I receive my statement at the same time of the month as I do now? Beginning in November, your statement may arrive at a different time of the month than it does now. If you would like to adjust when you receive your statement, please contact your local branch or our Client Care Center at Can I combine my deposit statements into one envelope? Yes, as part of our upgrade, we will combine all your deposit statements (checking, savings, money market, and CDs) into one combined mailing. You may also register for electronic delivery of statements, or estatements. Why did I receive an extra statement in November? Because of the upgrade, you should receive two November statements. One statement will contain activity through November 13 and the other will contain activity from November 16 through the end of your statement cycle. Receiving Interest Disbursements: Will my interest disbursements be affected by the upgrade? Beginning in November, if you receive your interest disbursement via paper check, then the amount must be over $10. Amounts under $10 will be credited to your account electronically. washingtonfederal.com 13

16 Products & Services for your business. Use this checklist as a guide. Key dates & tips for a smooth transition. We ve created this timeline and checklist to help walk you through some important steps in the upgrade process. We re here to help, so please call or our Client Care Team with any questions at or [email protected]. Date Item Notes 9/30-11/1 Your new Washington Federal EMV chip debit card should arrive by mail. Your EMV chip card contains a new CVV2 code & expiration date. Be sure to update any direct deposits & automatic payments that are linked to your debit card. 10/1-10/30 Review this guide. Be sure to keep this guide in a safe spot for future reference. 11/9-11/12 11/12 11/12 11/13-11/16 11/14-11/16 11/16 11/16 11/15-12/31 Review our online banking for important reminders. Last day to schedule bill payments & transfers using online banking. Check your available balance before 6pm Pacific Time. Online & mobile banking will be unavailable. To prepare for the upgrade, all Washington Federal branches will be closed Saturday, November 14 until Tuesday, November 17. Branches will reopen at their usual time on Tuesday, November 17. Your business s online banking administrator may use their existing username to sign into Washington Federal online banking. Delete the old Washington Federal mobile banking app & download the new app. You should receive two November statements. This will provide reminders about when you can access our updated online banking system. Please be sure to plan ahead to pay bills that are due from Friday, November 13 to Monday, November 16 by November 12 to ensure payments are received in a timely manner. An outdated payment address may delay payments. Please help us expedite your payments by reviewing remittance addresses before Friday, November 13. Please note your available balance for the weekend. Your account balance may not fully update until Tuesday, November 17. Deposits & transactions that occur on November will not reflect in your available balance until 6pm Pacific Time on Monday, November 16. You may continue to access your cash at our ATMs, but please be aware that your available balance may not reflect deposits and withdrawals you make between 6pm Pacific Time on Friday, November 13 until 6pm Pacific Time on Monday, November 16. You will be asked to verify information and may need to strengthen your password & answer new security questions. The administrator will need to recreate and reauthorize any applicable online banking sub-users. Be sure to review bill payments and set up or schedule payments and transfers. Please create any alerts that you would like to receive within online banking. For access to your accounts on your mobile device, please delete the Washington Federal mobile banking app and download the new one. Instructions are available on page 9. Because of the upgrade, you should receive two statements in November. One will contain activity through November 13 and the other will contain activity from November 16 through the end of your statement cycle. 14

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18 Products & Services for your business. Schedule of Business Fees & Service Charges. Effective 11/1/2015. All fees and service charges are subject to change. Business Checking Accounts: Simple Business Checking Minimum Balance to Open... $100 Minimum Balance Fee (Less Than $500)... $5 Per Month Checks Paid (Over 50 Per Month)...$0.30 Per Check Deposit Tickets (Over 20 Per Month)...$0.50 Per Ticket Stellar Business Interest Checking Minimum Balance to Open... $100 Minimum Balance Fee (Less Than $2,000)......$15 Per Month Checks Paid (Over 150 Per Month)...$0.30 Per Check Deposit Tickets (Over 45 Per Month)...$0.50 Per Ticket Additional Services - Non Analyzed (deposit ticket limits apply) scandeposit Lite - Single Feed Scanner... $45 Per Month scandeposit Lite - Multi Feed Scanner... $65 Per Month Savings & Money Market Accounts: Business Savings Minimum Balance to Open... $25 Minimum Balance to Waive Fees... $100 Minimum Balance Fee... $5 Per Month Excess Transaction Fee...$15 Per Transaction Business Money Market Minimum Balance to Open... $100 Minimum Balance to Waive Fees...$1,000 Minimum Balance Fee...$12 Per Month Excess Transaction Fee...$15 Per Transaction Check Processing & Collections All Collections...$50 Per Collection Canadian Check Processing... $6 Per Check All Other Foreign Check Processing... $30 Per Check Cashier s Checks Cashier s Checks... $10 Per Check Non-Client Exchange from On-Us Check... $10 Per Check Personalized Night Depository Services Set-Up Fee... $20 Bag Replacement Fee... $15 Per Bag Wire Transfers : Incoming... $12 Per Wire Outgoing Domestic...$25 Per Wire Outgoing International...$45 Per Wire Popmoney: Popmoney - Express Payment... $10 Per Payment Popmoney - Standard Payment...$1 Per Payment Popmoney Payments Registration Fee... $10 Per Month Excess Transaction Fee... $0.50 Per Transaction (Over 25 Per Month) Popmoney Invoicing Registration Fee...$15 Per Month Excess Transaction Fee... $0.50 Per Transaction (Over 25 Per Month) Analyzed Checking & Treasury Management Services : Business Analyzed Checking Minimum Balance to Open... $100 Account Maintenance...$12 Per Month Checks Paid...$0.15 Per Check Deposit Tickets...$0.35 Per Ticket Checks Deposited...$0.06 Per Item Received ACH Items...$0.10 Per Item Balance Assessment...$0.10 Per $1,000 Cash Deposited... $0.50 Per $1,000 Currency/Coin Purchased...$0.10 Per Strap/Roll Business Sweep Account Set-Up Fee... No Fee Investment Sweep... $50 Per Month Line of Credit Sweep... $100 Per Month Zero Balance/Concentration Account (ZBA)...$15 Per Month each Set-Up Fee... No Fee each Service Fee - Per Client... $20 Per Month each Batch Fee...$5 Per Batch each Transaction Fee...$0.10 Per Item each Returned Item Fee...$5 Per Item scandeposit (Remote Deposit Capture) Set-Up Fee... No Fee scandeposit Service Fee - Per Scanner... $35 Per Month Scan Deposits...$0.35 Per Ticket Scanner Equipment Lease - Single Feed... $10 Per Month Scanner Equipment Lease - Multi Feed... $30 Per Month Scanner Equipment Purchase - Single Feed...$300 Scanner Equipment Purchase - Multi Feed...$900 ewire Incoming & Outgoing Wires... $12 Per Wire Positive Pay Service Fee... $50 Per Month Cash Management Services SafePoint - Per Safe... $50 Per Month Cash Vault Services... Price Varies* Courier Services... Price Varies* Other Treasury Management Services Expanded Banking Network... Price Varies* Fed EDI Reporting...$15 Per Month Lockbox... Price Varies* Data Exchange... $50 Per Month Deposit Account Control Agreement Set-Up Fee... $100 Deposit Account Control Agreement - Inactive... $50 Per Month Deposit Account Control Agreement - Active... $150 Per Month Loan Payment from External Source by Washington Federal Via Online Banking...$5 Per Payment Via Online Banking - Expedited Payment... $10 Per Payment Via Telephone Banking...$5 Per Payment 16

19 Bill Pay: Bill Pay - Regular Payment... No Fee Bill Pay - Next Day Payment... $10 Per Payment Bill Pay - Overnight Check... $15 Per Payment Bill Pay - Returned Payment... $30 Per Return Bill Pay - Claims Investigation... $29 Per Claim Bill Pay - Stop Payment... $15 Per Request Other Fees & Services: Card Replacement Order Service...$5 Per Card Card Order Service - Expedited... $40 Per Card Check Images on CD...$15 Per CD Check Images with Monthly Statement... $5 Per Month Deposit Ticket/Check Copies... Price Varies* Legal Processing Fee...$75 Per Occurrence Non-Sufficient Funds Fee...$25 Per Item Overdraft Transfer or Overdraft Advance Fee...$5 Per Occurrence Research Fee (1 Hour Minimum)...$50 Per Hour Returned Deposited Item Fee...$10 Per Item Returned Deposited Item Fee - Foreign... $15 Per Item Statement Copies...$5 Per Statement Stop Payment...$30 Per Request Stop Payment via Online Banking... $15 Per Request Inactive Account Fee - Checking... $5 Per Month (Assessed after 90 days without activity) Inactive Account Fee - Savings & Money Market... $5 Per Month (Assessed after 1 year without activity) Closed Account Fee...$20 Per Occurrence (Assessed if account is closed within 90 days of opening. Fee does not apply to IOLTAs or CDs) Mobile Photo Deposit...$1 Per Deposit Contact your Relationship Manager or local branch for more information on Analyzed accounts and services. Not all clients qualify for all services. * Price dependent on service & volume requested; contact your Relationship Manager or local branch for more information. More than 6 electronic, pre-authorized, telephonic, online or check withdrawals or transfers per month as outlined in your account agreement. Fees will be assessed via Analysis for qualified accounts. washingtonfederal.com 17

20 425 Pike Street Seattle, WA Important News About Bank Products & Services for your business. We re upgrading our mobile & online banking Nov Para obtener una versión de esta guía en español, por favor comuníquese con su sucursal local o con nuestro Centro de atención al cliente al o baje una copia del