Welcome to Cape Cod Five. Please use this helpful guide to learn more about the transition to your new Cape Cod Five accounts.

Transcription

1 Welcome to Cape Cod Five Please use this helpful guide to learn more about transition to your new Cape Cod Five accounts.

2 Welcome Cape Cod Five is is here for for you you today and and every every day. day. We are so pleased to have this opportunity to to serve you in in Falmouth. Founded in 1855, Cape Cod Five has has a a long long history making our our customers our top our priority. top priority. We diligently Cape Cod work Five to is provide unquestionably you with committed personalized to our service, customers financial and our products, communities. and latest We technology diligently work you need to provide for your you busy with lives. personalized service, financial products Cape Cod and Five s latest long and technology rich heritage you need is one for your our busy greatest lives. We assets. are From pleased to single fer banking our customers location that many opened benefits more that than come 160 years with ago, our strength Cape Cod and Five stability. has grown to be one largest In community addition, banks as part on Cape our Cod, community Islands, banking and mission, Souastern we are Massachusetts. committed We to are engaging pleased with to fer our our communities customers through many responsible benefits that business come with practices, our strength like our and green stability. initiative, financial education, Cape Cod Five volunteerism is unquestionably and financial committed support to to our myriad customers local non-prit and our communities. organizations. Our strength allows us to show that A commitment full-service by community providing bank, our support we are to looking myriad forward regional to nonprit serving you in late spring, at newly renovated 668 organizations Main Street through location. Bank sponsorships and grants from our Foundation as well as through employee volunteerism. A full-service community bank, we are looking forward to serving you at our current 763 Main Street location and, in late spring, at newly renovated 668 Main Street location. Dorothy A. Savarese President & CEO The Dorothy Cape A. Cod Savarese Five Cents Savings Bank President & CEO The Cape Cod Five Cents Savings Bank Meet your Branch Manager We would like to take this opportunity to welcome you to our Falmouth branch! This is an exciting time for us. We will be in process renovating former Mutual Bank branch at 668 Main Street and expect to relocate re in late spring. In meantime, our team is looking forward to serving you at our current 763 Main Street location. Our experienced financial services pressionals would be pleased to assist you with all your banking needs. Please feel free to stop by our branch to meet team. Patricia Erickson Falmouth Branch Manager Assistant Vice President The Cape Cod Five Cents Savings Bank Table Contents Please use this helpful guide to to learn more about your new new Cape Cape Cod Cod Five Five accounts. What you need to know What Important you need Information to know... Important Information Dates...1 Important... Dates...2 Accounts... Accounts Updated Account... Terms Overview Basic Account Updated Terms Account and Conditions Terms Overview Basic Free Account Choice Terms and... Conditions Free Interest Choice Interest 18/65 Personal Savings, 18/65 Money Personal Market, Certificates Deposit... Savings, Savings Money and Money Market, Market Certificates Updated Deposit Account Terms Overview... Safe Savings Deposit Accounts, Boxes... Money Market Accounts, Certificates Deposit Cape Savings Cod Five and Products Money Market and Services Updated... Account Terms Overview Meet Falmouth Team... Safe Deposit Boxes Important Documents and Disclosures Personal Overdraft Protection Plans Truth In Savings... Cape Cod Five Products and Services Fee Schedule... Account Access...20 Personal Overdraft Protection Plans... Meet Falmouth Team Privacy Notice... Important Documents and Disclosures All About Your Personal Deposit Account Account Terms and Conditions... Funds Availability Policy... Electronic Fund Transfers... Transition Weekend Important Dates: Substitute Checks... Cape Cod Five Branch, Office and ATM Locations... Friday, April 29 Begin using your new Cape Cod Five debit card at 2:30 p.m. Mutual Bank Falmouth branch closes at 3:00 p.m. for renovations Last day to perform transactions in Mutual Bank Online, Mobile and Telephone Banking Transition Weekend Important Dates: Saturday, April 30 Friday, April 29 Begin using your new Cape Cod Five checks Begin using your new Cape Cod Five debit card at 2:30 p.m. Monday, Mutual May Bank 2 Falmouth branch closes at 3:00 p.m. for renovations Cape Last day Cod to Five perform Falmouth transactions branch in available Mutual Bank Online, How Mobile may we and help Telephone you? Banking Saturday, 763 April Main 30Street to serve you Access Begin using your your accounts new through Cape Cod Cape Five Cod checks If you have questions or need Five Online, Mobile and Telephone Banking assistance, call our Customer Monday, May 2 Cape Cod Five Falmouth branch open at 763 Main Service Street to Center serve you at See page 2 for additional information regarding transition Access your and important accounts through dates. Cape Cod Five Online, or visit Mobile any and Cape Telephone Cod Five Banking branch. See page for additional information regarding transition and important dates. Cape Cod Five Customer Service Center is available at or customerservice@capecodfive.com to answer any questions you may have throughout this process. We look forward to serving you! 1

3 Important Here for you Information Important Dates Important Dates What What you you need need to know to know We are looking forward to serving to serving you. We you. are We working are working to make to make transition as transition smooth as as possible smooth and as would possible like and to provide would you like with to provide some information you some on information this transition this and transition important and dates. important dates. We are here to to help! help! If you If you have have any any questions questions or need or assistance need assistance before, during before, or during after or transition after period, transition please period, call our please Customer call our Service Customer Center Service at Center at or visit a Cape Cod or Five visit branch. a Cape Cod Five branch. Below please find some important information and dates to assist you in this transition period. Beginning at 2:30 p.m. on Friday, April 29, your deposit account(s) opened at Mutual Bank Falmouth branch will transition to Cape Cod Five. If you have any Mutual Bank loan accounts, those accounts will be unchanged and remain with Mutual Bank. Beginning at 2:30 p.m. on Friday, April 29, your deposit account(s) opened at Mutual Bank Falmouth branch will Account transition Numbers to Cape Cod Your Five. current If you Mutual have Bank any Mutual account Bank number loan will accounts, remain those same accounts after will be unchanged transition and remain to Cape with Cod Mutual Five. Bank. Beginning on Saturday, April 30, please provide new routing number ( ) and your current account number to any entities presently sending direct Account Numbers deposits or Your automatic current payments Mutual Bank to account or from your number account. will remain same after transition to Cape Cod Five. Beginning on Saturday, April 30, please provide new routing number ( ) and your current Branch account Location number to The any Mutual entities Bank presently branch sending located direct at 668 deposits Main Street or automatic will close payments at 3:00 p.m. to or from your on account. Friday, April 29. This location will reopen as a Cape Cod Five branch in late spring. Beginning on Monday, May 2, Cape Cod Five s existing Falmouth branch and ATM will be available to serve Branch Location you 763 The Main Mutual Street. Bank branch located at 668 Main Street will close at 3:00 p.m. on Friday, April 29. This location will reopen as a Cape Cod Five branch in late spring. Beginning on Monday, May 2, Cape Cod Five s existing Falmouth branch and ATM will be open to serve you at 763 Main Street. Checks A complimentary supply Cape Cod Five checks will be mailed to you week Debit/ATM April Cards 11 for For any those accounts holding with a Mutual issued Bank checks. debit Please card/atm begin card to use that your has Cape been Cod used Five in checks past six months, on a new Saturday, Cape April Cod 30. Five VISA Check Card (debit card) and PIN will be mailed to you week April 11. Please continue using your existing Mutual Bank debit or ATM card until 2:30 p.m. on Friday, April 29. Debit/ATM Cards For those holding a Mutual Bank debit card/atm card that has been used in past six months, a new Cape Cod Five VISA Check Card (debit card) or ATM card and Safe Deposit PIN Boxes will be mailed Safe deposit to you boxes week at April Mutual 11. Please Bank Falmouth continue using branch your will existing have no Mutual change Bank in location. Please debit see or ATM page card until for information 2:30 p.m. on on Friday, accessing April your 29. safe deposit box while location at 668 Main Street is undergoing renovation. As part transition, you will need to sign a new safe deposit lease agreement Deposit with Insurance Cape Cod All Five deposits after Monday, at Cape May Cod 2. Five are insured in full through a combination insurance provided by Federal Deposit Insurance Corporation (FDIC) and Depositors Checks A complimentary supply Cape Cod Five checks will be mailed to you week April 11 for Insurance Fund (DIF). For additional information on DIF, visit any accounts with issued checks. Please begin to use your Cape Cod Five checks on Saturday, April 30. Statements Online You and will receive Mobile a Banking final Mutual Users Bank Additional statement information dated as for Friday, Online April and 29 Mobile for applicable Banking accounts. users will be mailed in mid-april. Please note that Online Banking transaction history (including Bill Pay) will not transition to Cape Cod Five Online and Mobile Banking. Online and Mobile Banking Users Additional information for Online and Mobile Banking users will be mailed in mid-april Passbooks with instructions If you have on a Mutual how to Bank access passbook Cape Cod and Five would Online like and transaction Mobile Banking history, after please account transition update is your complete. existing Please passbook note at that Mutual Online Bank s Banking Falmouth transaction location history prior (including to or on Friday, Bill Pay) April will not transition 29. to After Cape Monday, Cod Five May Online 2, please and Mobile visit any Banking. Cape Cod Five branch to receive a replacement passbook when you present your Mutual Bank passbook. Passbooks If you have a Mutual Bank passbook and would like transaction history, please update your existing passbook at Mutual Bank s Falmouth location prior to or on Friday, April 29. After Monday, May 2, Safe Deposit Boxes Safe deposit boxes at Mutual Bank Falmouth branch will have no please visit any Cape Cod Five branch to receive a replacement passbook when you present your Mutual change in location. Please see page 17 for information on accessing your safe deposit box while Bank passbook. location at 668 Main Street is undergoing renovation. As part transition, you will need to sign a new safe deposit lease agreement with Cape Cod Five after Monday, May 2. Timeline Week April 11 Cape Cod Five Visa debit/atm cards with new PINs mailed to Mutual Bank debit/atm cardholders who have used ir card in last six months. Cape Cod Five checks mailed to account holders with Mutual Bank checks. Online and Mobile Banking users will be mailed instructions on how to access Cape Cod Five Online and Mobile Banking after 8:00 a.m. on Monday, May 2. On or before April 29 Friday, April 29 Passbook holders Passbook holders who would like complete account history, please update your existing passbook at Mutual Bank s Falmouth location. Online Banking Users - Online Banking users who would like to retain transaction history (including Bill Pay) should download or print that information from Online Banking. Transition Weekend Friday, April 29 through Sunday, May 1 At 3:00 p.m., Mutual Bank Falmouth branch will close for renovations. Online and Mobile Banking Friday, April 29, will be last day to perform transactions using Mutual Bank Online and Mobile Banking. Debit/ATM Card Users Beginning at 2:30 p.m. on Friday, April 29, you may activate your new Cape Cod Five debit/atm card. If you currently use your card for automatic account deductions or recurring payments, please provide your new Visa debit card number to your payees. Discontinue using your Mutual Bank debit card/atm card. Saturday, April 30 Please begin using Cape Cod Five checks mailed to you. Please provide Cape Cod Five routing number to any entities sending direct deposits or payments to or from your account. Securely dispose any Mutual Bank checks or deposit slips associated with your account. Safe Deposit Boxes During renovation period for former Mutual Bank branch, please call to make an appointment to access your safe deposit box. If unscheduled access is needed, please call or visit Cape Cod Five s branch at 763 Main Street during regular business hours. Monday, May 2 Cape Cod Five s Falmouth branch and ATM at 763 Main Street are available to serve you. The former Mutual Bank branch at 668 Main Street will reopen as a Cape Cod Five branch later this spring. You will have access to full range products and services fered by Cape Cod Five. Visit call or visit any branch to learn more. Statements You will receive a final Mutual Bank statement dated as Friday, April 29, for applicable accounts. Online and Mobile Banking Cape Cod Five Online and Mobile Banking available for former Mutual Bank customers. 12 Passbook Holders If you have a Mutual Bank passbook, please visit any Cape Cod Five branch at your convenience after Monday, May 2, to receive a replacement Cape Cod Five passbook when you present your Mutual Bank passbook. 23

4 Accounts Your checking account will transition to Cape Cod Five checking account that is most similar to account you currently have at Mutual Bank beginning on Friday, April 29, at 2:30 p.m. Please locate your current Mutual Bank account and review features and changes your new account. To help facilitate a smooth transition, your Mutual Bank account will be automatically transitioned to account type shown below. Your account number will remain same. Where applicable, account monthly maintenance fees will be waived for first month following your account s transition to Cape Cod Five. Over next month, you will receive via mail: new Cape Cod Five checks, new Cape Cod Five Visa Check Card (debit card) or ATM card if you currently have a Mutual Bank debit card or ATM card, and additional detailed information regarding transition your account. Mutual Bank will mail you a final statement account activity as Friday, April 29. We ve highlighted some updated account terms which you should be aware on Updated Account Terms Overview beginning on page 5. For complete information on your new account, please see important documents and disclosures beginning on page 22 this guide. How may we help you? If you have questions or need assistance, call our Customer Service Center at or visit any Cape Cod Five branch. Current Mutual Bank Account New Cape Cod Five Account Cape Cod Five Account Overview How to avoid a monthly maintenance fee Pays Interest Account Access 50+ Free Interest High Interest Reward Direct Free Security Federal Savings Bank NOW No Minimum Interest Interest The Interest account allows you to earn interest while maintaining instant access to your funds. Maintaining a Daily Balance $1,000 waives $5 monthly maintenance fee. Yes when your balance exceeds $10 All Cape Cod Five checking accounts include access to: Online Banking and Bill Pay Mobile Banking (including ability to deposit checks) Telephone Banking Beginning on Friday, April 29, you will have access to full network Cape Cod Five ATMs with your Cape Cod Five debit or ATM card. Visit for locations. Totally Free RealTUNES Security Federal Savings Bank Secure Free Choice The Free Choice account fers you convenient banking and no monthly maintenance fee. There is no monthly maintenance fee. None Cape Cod Five participates in SUM Program. Therefore, if you use ATMs with SUM logo, you will not be assessed surcharges on your ATM withdrawal. Find a SUM ATM at Veterans Direct Free Interest Interest Veterans /65 Totally Free 18/65 Personal The Interest account allows you to earn interest while maintaining instant access to your funds. For customers transitioning from a Mutual Bank Veteran s Account, monthly maintenance fee will be waived and future check orders will be complimentary. The 18/65 Personal Account provides you with convenient banking and no monthly maintenance fee along with complimentary checks. The monthly maintenance fee will be waived. There is no monthly maintenance fee. Yes when your balance exceeds $10 None Current Mutual Bank Online and Mobile Banking Users: Friday, April 29, will be last day to perform transactions in Mutual Bank Online and Mobile Banking. Cape Cod Five Online and Mobile banking will be available for first-time login beginning at 8:00 a.m. on Monday, May 2. Please note that account history (including Bill Pay) and estatements will not transition to Cape Cod Five, so you may want to save or download this information on or before Friday, April 29. Additional information will be mailed to you in mid-april. 3 4

5 Updated Account Terms Overview To assist you in this transition, some updated account terms are highlighted below for your new Cape Cod Five account(s). Full Terms and Conditions, along with additional legal documents associated with your Truth in Free Choice 18/65 Personal new account(s), can be found in section marked Important Interest Documents and Disclosures on page 22. Savings Truth in Savings Free Choice Interest Compounding N/A Interest will be compounded N/A and Crediting every month. Interest will Frequency Mutual Bank Rewards The Real Tunes checking be added The back Mutual to principal Bank Rewards account transaction every month. If you close account your transaction requirements and rewards, account before requirements, interest is benefits including ATM and itunes credited, you and will ATM receive refunds will be refunds, will be discontinued accrued as interest.* discontinued as April 29. April 29. Accrual Interest on Noncash Compounding and Deposits Crediting Frequency Minimum Balance Requirements Account Opening *If you had a Reward at Mutual Bank, this frequency is not a change. 5 18/65 Personal N/AApril rewards and benefits will Interest be credited begins to your to accrue account no effective N/A May 2. later than first business N/A day following Interest will business be compounded N/A day you deposited every month. noncash Interest will items (for be example, added back checks). to principal every month.* If you close You must deposit at You must your deposit account at least before interest You is must deposit at least least $25.00 to open $ to credited, open this you will receive $ to open this this account. account. accrued interest. account. Maintenance Accrual Interest Fee on N/A N/A A maintenance Interest fee begins to accrue N/A no Noncash Deposits $5.00 will later be imposed than first business every statement day following cycle if business balance in day you account deposited falls noncash below $1, items (for any example, day checks). cycle. Minimum Balance You must deposit at least You must deposit at least Fees Requirements Paid or $28.00 $25.00 to open this account. $28.00 $ to open this account. $5.00 Returned Account Opening Item (NSF) N/A N/A You must deposit at least $ to open this account. Fees Maintenance Paid or Fee Returned Item (UAF) $26.00 N/A $26.00 A maintenance fee $5.00 No Fee will be imposed every statement cycle if balance in account falls below N/A Daily Caps The total combined number NSF and/or $1, UAF any fees day assessed cycle. will be capped at four Fees Paid or Returned Item (Insufficient Funds) Fees Paid or Fees Returned Stop Item Payment, (Unavailable per Funds) Item Daily Caps Check Printing Fee occurrences. $28.00 $28.00 $5.00 If after processing all debits on your account, your account s available balance is overdrawn less than $5.00, NSF and UAF fees will be waived. (Note: Funds from card authorizations are considered deducted from your account s available balance when approved.) $26.00 $26.00 No Fee $20.00 $20.00 No Fee The total combined number NSF and/or UAF fees assessed will be capped at four occurrences. Varies Varies No Fee If after processing all debits on your account, your account s available balance is overdrawn less than $5.00, NSF and UAF fees will be waived. (Note: Funds from card authorizations are considered deducted from your account s available balance when approved.) *If Fees you had Stop a Reward Payment, $20.00 at Mutual Bank, this frequency is $20.00 not a change. No Fee per Item Check Printing Fee Varies Varies No Fee Electronic Funds Transfers Visa Check Card (debit card) Using your new Visa debit card you may access your checking account to purchase goods, pay for services (in person, by phone, fax, mail or internet) or get cash from a merchant, if merchant permits, or from a participating financial institution. You may use your Visa debit card anywhere Visa debit cards are accepted. Transaction Limits - Standard Daily Transaction Limits for ATM Card You generally may make up to 10 transactions per day, and may withdraw up to $360 in cash (inclusive fees and surcharges) per day. Standard Daily Transaction Limits for Visa debit card You generally may make up to 25 transactions per day, and may withdraw up to $510 in cash (inclusive fees and surcharges) and purchase up to $1,500 in goods and services per day. Fees - Visa Currency Conversion and International Transactions When you use your debit card at a merchant or terminal that settles in currency or than US dollars, charge will be converted into US dollar amount. The currency conversion rate used to determine transaction amount in US dollars is eir a rate selected by Visa from range rates available in wholesale currency markets for applicable central processing date, which rate may vary from rate Visa itself receives, or government-mandated rate in effect for applicable central processing date. The conversion rate in effect on processing date may differ from rate in effect on transaction date or posting date. Visa USA charges us a 0.8% International Service Assessment on all international transactions, regardless wher re is a currency conversion. If re is a currency conversion, International Service Assessment is 1% transaction. In eir case, we pass this international transaction fee on to you. An international transaction is a transaction where country merchant is located outside USA. MasterCard /Cirrus Currency Conversion and Cross- Border Transaction Fees If you effect a transaction at a Cirrus terminal using your debit card or ATM card and that transaction is in a currency or than US dollars, MasterCard will convert charge into a US dollar amount. The MasterCard currency conversion procedure includes use eir a governmentmandated exchange rate, or a wholesale rate selected by MasterCard. The exchange rate MasterCard uses will be a rate in effect on day transaction is processed. This rate may differ from rate in effect on date purchase or date transaction was posted to your account. MasterCard charges us a Currency Conversion Assessment 20 basis points (0.2% transaction) for performing currency conversion. In addition, MasterCard charges us an Issuer Cross-Border Assessment 90 basis points (0.9% transaction) on all cross-border transactions regardless wher re is a currency conversion. As a result, we charge you a Currency Conversion fee 0.2% and a Cross-Border Transaction fee 0.9%. The Cross-Border Transaction fee is charged on all cross-border transactions regardless wher re is a currency conversion. A cross-border transaction is a transaction processed through Global Clearing Management System or MasterCard Debit Switch in which country merchant is different than country cardholder. ATM Fees You will be charged $1.00 for using a non Cape Cod Five ATM after 5 free transactions per card number per statement cycle. For Error Resolution - You may contact our Customer Service Center at or PO Box 10, Orleans, MA Funds Availability Funds from deposits cash, wire transfers, and electronic direct deposits will be immediately available at time deposit. If you make a deposit at an ATM before 3:30 p.m. on a business day that we are open, we will consider that day to be day your deposit. However, if you make a deposit at an ATM after 3:30 p.m. or on a day we are not open, we will consider that deposit was made on next business day that we are open. Overdraft Protection Overdraft Privilege Service - Mutual Bank s overdraft privilege service will be discontinued as Friday, April 29. Cape Cod Five fers several overdraft options as outlined in enclosed Personal Overdraft Protection Plans document. Card Opt In - Cape Cod Five does not allow personal cardholders to opt-in to overdraft service for debit and ATM transactions. Link to a savings or money market By linking a savings or money market account to your checking account, Bank will automatically transfer funds from your savings or money market to your checking account when your checking account has a negative balance. It s called Overdraft Transfer Service and costs $5 per daily transfer. Money is transferred from your savings or money market in increments $25 until balance in checking account is above $0. 6

6 Updated Account Terms Overview Electronic Funds Transfers Truth in Free Choice 18/65 Personal Visa Check Card (debit card) Using your new Visa MasterCard charges us a Currency Conversion Interest Savings debit card you may access your checking account to Assessment 20 basis points (0.2% transaction) purchase goods, pay for services (in person, by phone, for performing currency conversion. In addition, fax, mail or internet) or get cash from a merchant, if MasterCard charges us an Issuer Cross-Border Compounding N/A Interest will be compounded N/A merchant permits, or from a participating financial institution. You may use your Visa debit card anywhere on all cross-border transactions regardless wher Assessment 90 basis points (0.9% transaction) and Crediting every month. Interest will Frequency be added back to principal every month. If you close your account before interest is credited, you will receive accrued interest.* Accrual N/A Interest begins to accrue no N/A Interest on later than first business Noncash day following business Deposits day you deposited noncash items (for example, checks). Minimum Balance You must deposit at You must deposit at least You must deposit at least Requirements least $25.00 to open $ to open this $ to open this Account Opening this account. account. account. Maintenance Fee N/A A maintenance fee N/A $5.00 will be imposed every statement cycle if balance in account falls below $1, any day cycle. Fees Paid or $28.00 $28.00 $5.00 Returned Item (NSF) Fees Paid or $26.00 $26.00 No Fee Returned Item (UAF) Daily Caps The total combined number NSF and/or UAF fees assessed will be capped at four occurrences. If after processing all debits on your account, your account s available balance is overdrawn less than $5.00, NSF and UAF fees will be waived. (Note: Funds from card authorizations are considered deducted from your account s available balance when approved.) Fees Stop $20.00 $20.00 No Fee Payment, per Item Check Printing Varies Varies No Fee Fee *If you had a Reward at Mutual Bank, this frequency is not a change. 6 7 Visa debit cards are accepted. Transaction Limits - Standard Daily Transaction Limits for ATM Card You generally may make up to 10 transactions per day, and may withdraw up to $360 in cash (inclusive fees and surcharges) per day. Standard Daily Transaction Limits for Visa debit card You generally may make up to 25 transactions per day, and may withdraw up to $510 in cash (inclusive fees and surcharges) and purchase up to $1,500 in goods and services per day. Fees - Visa Currency Conversion and International Transactions When you use your debit card at a merchant or terminal that settles in currency or than US dollars, charge will be converted into US dollar amount. The currency conversion rate used to determine transaction amount in US dollars is eir a rate selected by Visa from range rates available in wholesale currency markets for applicable central processing date, which rate may vary from rate Visa itself receives, or government-mandated rate in effect for applicable central processing date. The conversion rate in effect on processing date may differ from rate in effect on transaction date or posting date. Visa USA charges us a 0.8% International Service Assessment on all international transactions, regardless wher re is a currency conversion. If re is a currency conversion, International Service Assessment is 1% transaction. In eir case, we pass this international transaction fee on to you. An international transaction is a transaction where country merchant is located outside USA. MasterCard /Cirrus Currency Conversion and Cross- Border Transaction Fees If you effect a transaction at a Cirrus terminal using your debit card or ATM card and that transaction is in a currency or than US dollars, MasterCard will convert charge into a US dollar amount. The MasterCard currency conversion procedure includes use eir a governmentmandated exchange rate, or a wholesale rate selected by MasterCard. The exchange rate MasterCard uses will be a rate in effect on day transaction is processed. This rate may differ from rate in effect on date purchase or date transaction was posted to your account. re is a currency conversion. As a result, we charge you a Currency Conversion fee 0.2% and a Cross-Border Transaction fee 0.9%. The Cross-Border Transaction fee is charged on all cross-border transactions regardless wher re is a currency conversion. A cross-border transaction is a transaction processed through Global Clearing Management System or MasterCard Debit Switch in which country merchant is different than country cardholder. ATM Fees You will be charged $1.00 for using a non Cape Cod Five ATM after 5 free transactions per card number per statement cycle. For Error Resolution - You may contact our Customer Service Center at or PO Box 10, Orleans, MA Funds Availability Funds from deposits cash, wire transfers, and electronic direct deposits will be immediately available at time deposit. If you make a deposit at an ATM before 3:30 p.m. on a business day that we are open, we will consider that day to be day your deposit. However, if you make a deposit at an ATM after 3:30 p.m. or on a day we are not open, we will consider that deposit was made on next business day that we are open. Overdraft Protection Overdraft Privilege Service - Mutual Bank s overdraft privilege service will be discontinued as Friday, April 29. Cape Cod Five fers several overdraft options as outlined in enclosed Personal Overdraft Protection Plans document. Card Opt In - Cape Cod Five does not allow personal cardholders to opt-in to overdraft service for debit and ATM transactions. Link to a savings or money market By linking a savings or money market account to your checking account, Bank will automatically transfer funds from your savings or money market to your checking account when your checking account has a negative balance. It s called Overdraft Transfer Service and costs $5 per daily transfer. Money is transferred from your savings or money market in increments $25 until balance in checking account is above $0. Free Choice Basic Terms and Conditions Free Choice Basic Terms and Conditions Minimum Deposit Needed to $25.00 Open Account Monthly Fee $0.00 Processing Policies (continued) Deposit Hold Policy When funds deposited to your account are available Cash deposit with teller: immediately Cash deposit at ATM: immediately Check deposit with Teller: next business day Check deposit at ATM: next business day Direct deposit: immediately Wire transfer: immediately Funds you deposit by check may be delayed for a longer period under certain circumstances. We will notify you if we delay your availability to withdraw funds for any reason and we will tell you when funds will be available. Account Opening and Usage Overdraft Options for Consumers with Debit Cards Processing Policies Requirements to Waive N/A Monthly Fee Interest-Bearing No ATM Fees $0.00 for using an ATM in your institution s ATM network $ 1.00 for using an ATM outside your institution s ATM network after 5 free transactions per statement cycle (or banks may impose charges) Insufficient Funds (NSF) Fee $28.00 per transaction made against insufficient funds Unavailable Funds (UAF) Fee $26.00 per transaction made against unavailable funds Maximum Number Fees per Day 4 You will only be charged this number NSF/ UAF fees per day for all overdraft items covered or returned. Minimum Amount Required to Trigger an Insufficient or $5.00 If you are overdrawn by this amount or less, you will not incur an insufficient or unavailable funds fee. Unavailable Funds Fee Deposited Item Returned Fee $0.00 for each item that you deposit that is rejected because payor did not have enough money in ir account. Stop Payment Fee $20.00 per item to stop payment for up to 6 months Account Closing Fee $0.00 Or Service Fees Please see Or Fees and Changes on page 8. Option A: (Default) If you choose not to use any kind overdraft No Overdraft Service service, transactions that would cause an overdraft will be declined at no cost to you. Option B: $5.00 per transfer from a link to savings or money Overdraft Transfer Fee market account Posting Order Credits are processed first. Debits are processed in The order in which following order, first by category and n from low to high withdrawals and deposits are dollar amount: processed In person payments and withdrawals (CC5 Online, Automated Telephone Banking and in branch payment orders) Previously authorized withdrawals (loan payment, bill payment, safe deposit box payment, ATM and/or Check Card withdrawals) Checks, ACH and or electronic payments Scheduled transfers Service charges Dispute Resolution Wire Transfer Research Monetary Instrument Purchases Misc A business day is a non-holiday weekday (Monday Friday). The end a business day is when branch closes. The cut-f time for ATM deposits is 3:30 pm. Dispute Resolution In case errors or questions about your electronic transfers, Agreement contact us immediately by telephone at or in writing at Cape Cod Five Cents Savings Bank PO Box 10 Orleans, MA We must hear from you no later than 60 days after we sent first statement on which problem or error appeared. For more detailed information, please see our Electronic Funds Transfer disclosure. Free Choice Or Fees and Charges Incoming $12.00 Outgoing (Domestic) $20.00 Outgoing (Foreign) $30.00 Account Research $25.00 per hour Check Copy $5.00 after 25 check copies free per year Statement Copy $5.00 After 6 statement copies free per year Money Order Purchase $3.00 Treasurer s Check Purchase $5.00 AMEX Travelers Checks 2.00% purchase AMEX Travelers Checks for 2.00% purchase Two AMEX Gift Checks $2.50 each Stop Payment, Approved Treasurer s Checks Check Printing $20.00 per item Charges vary depending upon quantity and style. Check Certifications $12.00 Additional Monthly $3.00 per month Statements Replacement lost ATM $10.00 or Check Card Items sent for Collection $15.00 per item, plus or Banks fee Legal Processing $50.00 Levy, Summons, Attachments, Abandoned Property Escheatment Fax Service, Domestic $5.00 per page 7 Fax Service, International $10.00 per page 8

7 Interest Interest Basic Basic Terms Terms and Conditions and Interest Interest Basic Terms Basic Terms and Conditions and Conditions Minimum Minimum Deposit Deposit Needed Needed to $ to $ Open Account Open Account Monthly Monthly Fee Fee $5.00 $5.00 Requirements Requirements to Waive to Waive Monthly Monthly Fee Fee Daily minimum Daily minimum balance balance $1, $1, or greater. or greater. Interest-Bearing Interest-Bearing Yes Yes ATM Fees ATM Fees $0.00 $0.00 for using for an using ATM in an your ATM institution s your institution s ATM network ATM network $ 1.00 $ 1.00 for using for an using ATM outside an ATM outside your institution s your institution s ATM ATM network network after 5 free after transactions 5 free transactions per statement per statement cycle (or cycle banks (or may banks impose may charges) impose charges) Insufficient Insufficient Funds (NSF) Funds Fee (NSF) Fee $28.00 Account Account Opening Opening Unavailable Unavailable Funds (UAF) Funds Fee (UAF) $26.00 Fee $28.00per transaction per transaction made against made insufficient against insufficient funds funds $26.00per transaction per transaction made against made unavailable against unavailable funds funds and Usage and Usage Maximum Maximum Number Number Fees Fees 4 4 You will only You will be charged only be charged this number this number NSF/ NSF/ per Day per Day UAF fees UAF per fees day for per all day overdraft for all overdraft items covered items covered or or returned. returned. Minimum Minimum Amount Amount Required Required $5.00 $5.00 If you are If overdrawn you are overdrawn by this amount by this amount or less, you or less, will you will to Trigger to an Trigger Insufficient an Insufficient or or not incur not an incur insufficient an insufficient or unavailable or unavailable funds fee. funds fee. Unavailable Unavailable Funds Fee Funds Fee Deposited Deposited Item Returned Item Returned $0.00 $0.00 for each for item each that item you that deposit you that deposit is rejected that is rejected Fee Fee because because payor did payor not have did not enough have money enough money in ir account. in ir account. Stop Payment Stop Payment Fee Fee $20.00 $20.00per item per to stop item payment to stop payment for up to for 6 months up to 6 months Deposit Deposit Hold Policy Hold Policy Cash deposit Cash with deposit teller: with immediately teller: immediately When funds When deposited funds deposited to your to your Cash deposit Cash deposit at ATM: immediately ATM: immediately account are account available are available Check deposit Check deposit with Teller: with next Teller: business next business day day Check deposit Check deposit at ATM: at next ATM: business next business day day Direct deposit: Direct deposit: immediately immediately Wire transfer: Wire transfer: immediately immediately Processing Processing Policies Policies Funds you Funds deposit you deposit by check by may check be may delayed be delayed for a longer for a longer (continued) (continued) period under period certain under circumstances. certain circumstances. We will We notify will you notify you if we delay we your delay availability your availability to withdraw to withdraw funds for funds any for any reason and reason we and will tell we you will tell when you funds when will funds be available. will be available. A business A business day is a day non-holiday is a non-holiday weekday weekday (Monday (Monday Friday). The Friday). end The end a business a business day is when day is when branch closes. branch The closes. cut-f The time cut-f for ATM time for ATM deposits deposits is 3:30 pm. is 3:30 pm. Dispute Dispute Resolution Resolution Agreement Agreement In case In errors case or errors questions or questions about your about electronic your electronic transfers, transfers, contact contact us immediately us immediately by telephone by telephone at at or or in writing in at writing Cape at Cod Cape Five Cod Cents Five Savings Cents Savings Bank PO Bank Box PO 10 Box 10 Dispute Dispute Orleans, Orleans, MA MA We must We hear must from hear you from no later you no than later than Resolution Resolution 60 days 60 after days we after sent we sent first statement first statement on which on which problem problem or error or appeared. error appeared. For more For detailed more detailed information, information, please see please see our Electronic our Electronic Funds Transfer Funds Transfer disclosure. disclosure. Interest Interest Or Fees Or and Fees Charges and Charges Incoming Incoming $12.00 $12.00 Wire Wire Outgoing Outgoing (Domestic) (Domestic) $20.00 $20.00 Transfer Transfer Outgoing Outgoing (Foreign) (Foreign) $30.00 $30.00 Account Account Research Research $25.00 $25.00per hourper hour Research Research Check Copy Check Copy $5.00 $5.00 after 25 after check 25 copies check free copies per free yearper year Statement Statement Copy Copy $5.00 $5.00 After 6 statement After 6 statement copies free copies per free yearper year Money Order Money Purchase Order Purchase $3.00 $3.00 Account Account Closing Fee Closing Fee $0.00 $0.00 Or Service Or Fees Service Fees Please see Please Or see Fees Or and Fees Changes and Changes on page on 10. page 10. Option A: Option (Default) A: (Default) If you choose If you not choose to use not any to kind use any overdraft kind overdraft Overdraft Overdraft No Overdraft No Overdraft Service Service service, transactions service, transactions that would that cause would an cause overdraft an overdraft Options Options will be declined will be declined at no cost at to no you. cost to you. for for Consumers Consumers Option B: Option B: $5.00 $5.00 per transfer per from transfer a link from to a savings link to or savings money or money with Debit with Debit Overdraft Overdraft Transfer Transfer Fee Fee market account market account Cards Cards Posting Posting Order Order Credits are Credits processed are processed first. Debits first. are Debits processed are processed in in The order The in which order in which following following order, first order, by category first by category and n and from n low from to high low to high withdrawals withdrawals and deposits and deposits are are dollar amount: dollar amount: processed processed In person In payments person payments and withdrawals and withdrawals (CC5 Online, (CC5 Online, Automated Automated Telephone Telephone Banking Banking and branch and in branch payment payment orders) orders) Processing Processing Previously Previously authorized authorized withdrawals withdrawals (loan payment, (loan payment, bill bill Policies Policies payment, payment, safe deposit safe deposit box payment, box payment, ATM and/or ATM Check and/or Check Card withdrawals) Card withdrawals) Checks, Checks, ACH and ACH or and electronic or electronic payments payments Scheduled Scheduled transfers transfers Service Service charges charges 9 Treasurer s Treasurer s Check Purchase Check Purchase $5.00 $5.00 Monetary Monetary AMEX Travelers AMEX Travelers Checks Checks2.00% Instrument Instrument Purchases Purchases AMEX Travelers AMEX Travelers Checks for Checks 2.00% for 2.00% purchase purchase 2.00% purchase purchase Two Two AMEX Gift AMEX Checks Gift Checks $2.50 $2.50 each each Stop Payment, Stop Payment, Approved Approved $20.00 $20.00per itemper item Treasurer s Treasurer s Checks Checks Check Printing Check Printing Charges Charges vary depending vary depending upon upon quantity quantity and and style. style. Check Certifications Check Certifications $12.00 $12.00 Additional Additional Monthly Monthly $3.00 $3.00 per month per month Statements Statements Misc Misc Replacement Replacement lost ATM lost ATM $10.00 $10.00 or Check or Card Check Card Items sent Items for sent Collection for Collection $15.00 $15.00 per item, per plus item, or plus Banks or fee Banks fee Legal Processing Legal Processing $50.00 $50.00Levy, Summons, Levy, Summons, Attachments, Attachments, Abandoned Abandoned Property Property Escheatment Escheatment Fax Service, Fax Service, Domestic Domestic $5.00 $5.00 per pageper page Fax Service, Fax Service, International International $10.00 $10.00per pageper page 10

8 18/65 18/65 Personal Personal Basic Basic Terms Terms and Conditions and Conditions 18/65 Personal 18/65 Personal Basic Terms Basic and Terms Conditions and Conditions Minimum Minimum Deposit Needed Deposit to Needed $ to $ Open Account Open Account Monthly Fee Monthly Fee $5.00 $5.00 Requirements Requirements to Waive to Waive To qualify To for qualify account, for account, customer customer must be 18 must and be under 18 and or 65 under or 65 Monthly Fee Monthly Fee and older. and You older. must You notify must notify Bank that Bank you qualify. that you qualify. Interest-Bearing Interest-Bearing No No ATM Fees ATM Fees $0.00 $0.00for using an for ATM using in an your ATM institution s your institution s ATM network ATM network $ 1.00 $ 1.00for using an for ATM using outside an ATM outside your institution s your institution s ATM ATM network after network 5 free after transactions 5 free transactions per statement per statement cycle (or cycle banks (or may banks impose may charges) impose charges) Insufficient Insufficient Funds (NSF) Funds Fee (NSF) $5.00 Fee Account Account Opening Opening Unavailable Unavailable Funds (UAF) Funds Fee (UAF) $0.00 Fee $5.00per transaction per transaction made against made insufficient against insufficient funds funds $0.00per transaction per transaction made against made unavailable against unavailable funds funds and Usage and Usage Maximum Maximum Number Number Fees Fees 4 4 You will only You be will charged only be this charged number this number NSF/ NSF/ per Day per Day UAF fees UAF per day fees for per all day overdraft for all overdraft items covered items or covered or returned. returned. Minimum Minimum Amount Required Amount Required $5.00 $5.00If you are If overdrawn you are overdrawn by this amount by this or amount less, you or will less, you will to Trigger to an Trigger Insufficient an Insufficient or or not incur an not insufficient incur an insufficient or unavailable or unavailable funds fee. funds fee. Unavailable Unavailable Funds FeeFunds Fee Deposited Deposited Item Returned Item Returned $0.00 $0.00for each item for each that item you deposit that you that deposit is rejected that is rejected Fee Fee because because payor did payor not have did enough not have money enough in money in ir account ir account Stop Payment Stop Fee Payment Fee $0.00 $0.00per item to per stop item payment to stop for payment up to 6 for months up to 6 months Deposit Hold Deposit Policy Hold Policy Cash deposit Cash with deposit teller: with immediately teller: immediately When funds When deposited funds deposited to your to your Cash deposit Cash at deposit ATM: immediately ATM: immediately account are account available are available Check deposit Check with deposit Teller: with next Teller: business next business day day Check deposit Check at deposit ATM: next at ATM: business next business day day Direct deposit: Direct immediately deposit: immediately Wire transfer: Wire immediately transfer: immediately Processing Processing Policies Policies Funds you Funds deposit you by deposit check by may check be delayed may be for delayed a longer for a longer (continued) (continued) period under period certain under circumstances. certain circumstances. We will notify We will you notify you if we delay we your delay availability your availability to withdraw to withdraw funds for funds any for any reason and reason we will and tell we you will when tell you funds when will funds be available. will be available. A business A day business is a non-holiday day is a non-holiday weekday (Monday weekday (Monday Friday). The Friday). end The end a business a day business is when day is branch when closes. branch The closes. cut-f The time cut-f for ATM time for ATM deposits is deposits 3:30 pm. is 3:30 pm. Dispute Dispute Resolution Resolution Dispute Resolution Dispute Resolution Agreement Agreement In case In errors case or errors questions or questions about your about electronic your electronic transfers, transfers, contact us contact immediately us immediately by telephone by telephone at at or or in writing in at writing Cape Cod at Cape Five Cod Cents Five Savings Cents Bank Savings PO Bank Box 10 PO Box 10 Orleans, MA Orleans, MA We must We hear must from hear you from no later you than no later than 60 days after 60 days we sent after we first sent statement first statement on which on which problem problem or error appeared. or error appeared. For more For detailed more information, detailed information, please see please see our Electronic our Electronic Funds Transfer Funds disclosure. Transfer disclosure. Interest Interest Or Fees Or and Fees Charges and Charges Incoming Incoming $0.00 $0.00 Wire Wire Outgoing Outgoing (Domestic) (Domestic) $0.00 $0.00 Transfer Transfer Outgoing Outgoing (Foreign) (Foreign) $0.00 $0.00 Account Research Account Research $25.00 $25.00per hour per hour Research Research Check Copy Check Copy $5.00 $5.00after 25 check after 25 copies check free copies per year free per year Statement Statement Copy Copy $5.00 $5.00After 6 statement After 6 statement copies free copies per year free per year Money Order Money Purchase Order Purchase $0.00 $ Account Closing Account Fee Closing Fee $0.00 $0.00 Or Service Or Fees Service Fees Please see Please Or see Fees Or and Fees Changes and on Changes page 12. on page 12. Overdraft Overdraft Option A: Option (Default) A: (Default) If you choose If you not choose to use not any to kind use any overdraft kind overdraft Options Options No Overdraft No Overdraft Service Service service, transactions service, transactions that would that cause would an overdraft cause an overdraft for for will be declined will be at declined no cost at to no you. cost to you. Consumers Consumers Option B: Option B: $5.00 $5.00per transfer per from transfer a link from to savings a link to or savings money or money with Debit with Debit Overdraft Overdraft Transfer Fee Transfer Fee market account market account Cards Cards Posting Order Posting Order The order The in which order in which Credits are Credits processed are processed first. Debits first. are Debits processed are processed in in following following order, first order, by category first by category and n and from n low from to high low to high withdrawals withdrawals and deposits and are deposits dollar are amount: dollar amount: processed processed In person In payments person payments and withdrawals and withdrawals (CC5 Online, (CC5 Online, Automated Automated Telephone Telephone Banking and Banking branch and in branch payment payment orders) orders) Processing Processing Previously Previously authorized authorized withdrawals withdrawals (loan payment, (loan payment, bill bill Policies Policies payment, payment, safe deposit safe box deposit payment, box payment, ATM and/or ATM Check and/or Check Card withdrawals) Card withdrawals) Checks, ACH Checks, and ACH or and electronic or electronic payments payments Scheduled Scheduled transfers transfers Service charges Service charges Treasurer s Treasurer s Check Purchase Check Purchase $0.00 $0.00 Monetary Monetary AMEX Travelers AMEX Travelers Checks Checks 0.00% Instrument Instrument Purchases Purchases AMEX Travelers AMEX Travelers Checks for Checks 0.00% for 0.00% purchase purchase 0.00% purchase purchase Two Two AMEX Gift AMEX Checks Gift Checks $2.50 $2.50each each Stop Payment, Stop Payment, Approved Approved $0.00 Treasurer s Treasurer s Checks Checks $0.00per item per item Check Printing Check Printing Charges vary Charges depending vary depending upon upon quantity and quantity and style. style. Check Certifications Check Certifications $0.00 $0.00 Additional Additional Monthly Monthly $3.00 $3.00per month per month Statements Statements Misc Misc Replacement Replacement lost ATM lost ATM $10.00 $10.00 or Check or Card Check Card Items sent Items for Collection sent for Collection $15.00 $15.00per item, per plus item, or plus Banks or feebanks fee Legal Processing Legal Processing $50.00 $50.00 Levy, Summons, Levy, Summons, Attachments, Attachments, Abandoned Abandoned Property Property Escheatment Escheatment Fax Service, Fax Domestic Service, Domestic $5.00 $5.00per pageper page Fax Service, Fax International Service, International $10.00 $10.00per pageper page 12