Training Services Catalogue

Transcription

1 Customer Training Training Services Catalogue

2 Table of Contents Amadeus Training Services... 3 Training Venues... 4 Amadeus Gatwick Training Centre... 4 Amadeus Chester Training Centre... 4 Edinburgh Training and Conference Centre... 4 Training Styles... 5 Amadeus... 5 Instructor-led virtual training... 5 Recorded demonstrations... 5 Traditional classroom training... 5 Customised programs... 5 Training Consultancy... 6 Training Portfolio... 7 Basic... 7 Intermediate... 9 Advanced... 9 Expert and Specialised Page 2

3 Amadeus Training Services Amadeus is the world s number one travel technology company. We are proud of what we have achieved in our 25-year history and we believe our customers are the main beneficiaries of our unrivalled IT investment. In addition to our conviction that technology is a business enabler, we are committed to nurturing genuine customer partnership. Perhaps that s why our customer retention rate is the best in the business. Amadeus UK is one of 73 local Amadeus offices worldwide serving the needs of travel professionals in 195 countries. The UK Training Department boasts an experienced team of trainers, expert in assisting our customers to achieve the full potential of the Amadeus system. Between them, our trainers have accumulated some 180+ years of experience working in the travel industry and around 60 years of experience using Amadeus. We strive for excellence in everything we deliver. That s why we conduct post course satisfaction surveys and regular quality assessments of our training team. Document release information Version Date Updated Updated by Details of Update /04/2012 Sarah Bowden Document creation Page 3

4 Training Venues In order to reach as many customers as possible, we offer training at 3 venues across the UK. We are able to offer the full range of courses at each venue reducing travel costs and time away from the office. Amadeus Gatwick Training Centre 2 fully equipped 12 delegate training rooms Within walking distance of local amenities Good public transport links Wide selection of local hotels Amadeus Chester Training Centre 1 fully equipped 8 delegate training room Within walking distance of local amenities Good public transport links Wide selection of local hotels Edinburgh Training and Conference Centre Flexible training facilities based on demand Within walking distance of local amenities Good public transport links Wide selection of local hotels Breakfast and lunch included Page 4

5 Training Styles With the speed of change in the industry and customer demand, a greater knowledge of GDS functionality and tools is needed to provide a higher level of customer service for your clients and keep them coming back for more. To help our customers provide continuous agent training and development, Amadeus versatile training portfolio offers a wide range of options, enabling our customers to develop and retain talented staff by building skills and experience. Amadeus These self-paced tutorials offer our customers the flexibility of learning at a time and place convenient to them. Instructor-led virtual training These online bite-size sessions are designed to enhance customer knowledge from the comfort of their own desks. Recorded demonstrations These online videos provide our customers with an overview of selected Amadeus products. Traditional classroom training Providing the highest level of functional knowledge, classroom training offers customers the ability to interact face-to-face with our expert trainers. Customised programs We understand that customers will have specific training requirements from time to time. Amadeus is able to offer customised training programmes delivered at any of our training centres or customer premises. Page 5

6 Training Consultancy To ensure the highest level of productivity and customer service, it is important ensure your team has the right level of knowledge to achieve the best results. It is therefore important to regularly conduct knowledge audits to identify possible gaps and specific training requirements. Following the outline process below, our Amadeus training consultants can provide a completely customised training solution. Initial face to face meeting With managers and team leaders to identify required knowledge levels Existing knowledge testing To assess the existing knowledge levels of team members Analysis of results and creation of training path Identify knowledge gaps and training requirements Presentation of solution Provide recommended training schedule Implementation Training delivery Page 6

7 Training Portfolio Basic Course Training Style Description Passport into Travel Introduction to the travel industry and the GDS world Amadeus Introduction to Reservations in Cryptic Mode Amadeus Introduction to Reservations in Graphical mode Amadeus Conversion for Reservations in Cryptic Mode (Leisure Travel) Amadeus Conversion for Reservation in Cryptic mode Using Profiles (Business Travel) Amadeus Ticketless Access Amadeus Offers Reservations Essentials for Travel Agents (Cryptic) Reservations Essentials for Travel Agents (Graphic) Amadeus Introduction to Car and Hotel reservations in Graphical Mode Amadeus Car and Hotel Reservations in Cryptic and Graphical Modes /e- Learning /e- Learning with no previous GDS experience with no previous GDS experience with previous GDS experience with previous GDS experience How to use the Ticketless Access functionality How to propose and manage Offers with no previous GDS experience with no previous GDS experience Basic Car and Hotel functionality with Amadeus reservations experience Basic Car and Hotel functionality with Amadeus reservations experience Amadeus Cruise Cruise reservations functionality with no previous Amadeus experience Amadeus Cars Plus Graphical car functionality with Amadeus reservations experience Page 7

8 Amadeus Hotels Plus Graphical hotel functionality with Amadeus reservations experience Amadeus Introduction to Ticketing in Graphical Mode Amadeus Ticketing Essentials Amadeus Ticketing First Issue in Cryptic Mode Amadeus Ticketing Exchange, Void and Revalidation in Cryptic mode Amadeus Air Ticket Refunds in Cryptic Mode Amadeus Electronic Miscellaneous Document (EMD) - Basic level Amadeus Ticketing Essentials (Cryptic) Basic ticketing functionality with no previous GDS experience Basic ticketing functionality with previous GDS experience Basic ticketing functionality with previous GDS experience Basic ticketing functionality with previous GDS experience Basic ticketing functionality with previous GDS experience Basic ticketing functionality with previous GDS experience Basic ticketing functionality with or without previous GDS experience Page 8

9 Intermediate Course Training Style Description Amadeus Group Booking Creation in Cryptic Mode Amadeus Customer Profile Creation and Maintenance in Cryptic Amadeus Eurostar Reservations in Cryptic mode Amadeus electronic miscellaneous document (EMD) - Intermediate level Amadeus for Supervisors in Cryptic Mode Amadeus PNR Management for Supervisors Amadeus Smart Key creation and Maintenance for Supervisors Amadeus User Management (LSA) and Queue Maintenance for Supervisors Amadeus Master Pricer Expert (Command Page) Group reservations functionality for existing Amadeus users Profile functionality for existing Amadeus users Eurostar functionality for existing Amadeus users EMD functionality for existing Amadeus users Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders Functionality for existing Amadeus users Focus on Fares Functionality for existing Amadeus users Amadeus Ticketing Exchange in Cryptic mode (Intermediate) More complex functionality for existing Amadeus users Advanced Course Training Style Description Amadeus Ticketing for Advanced Amadeus Users Amadeus FareXpert Mark Up and Distribution (Cat35) Amadeus Ticket Changer in Cryptic Mode /e- Learning Advanced functionality for existing Amadeus users Advanced functionality to manage Cat35 fares for existing Amadeus users Advanced functionality for existing Amadeus users Page 9

10 Expert and Specialised Course Training Style Description FareXpert Negotiated Fares Manage airline contracts using this specialised tool for existing Amadeus users Quality Control Administration Focus on Agency Debit Memos Amadeus e-travel Management Rules set up and management using this specialised tool for existing Amadeus users Learning how to reduce the instances of ADMs for existing Amadeus users Functionality and administration of the specialised tool for TMC or Corporation staff For all terms and conditions, course information and bookings; go to the Amadeus e- Learning website. If you have a user name and password for, log in using this URL: If you wish to register on use this URL: +UK Page 10