IT Management Software Lifecycle Portfolio Überblick und Einordnung
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1 HP OpenView, Mercury und Peregrine Anwendertreffen Stuttgart, 12. Juni 2007 IT Software Lifecycle Portfolio Überblick und Einordnung Thomas Nebe, Infonomics-Consulting Dr. Andreas Birk, Software.Process.. Copyright Vivit Worldwide Seite 1
2 Alignment Delivery Measurement Plan & organize Acquire & implement Deliver & support Monitor & evaluate IT governance helps ascertain how automated systems: --Simplify operations --Cut costs --Increase revenue Needs an IT Control Framework HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 2
3 Alignment Delivery Measurement Planning and Acquisition and Delivery and HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 3
4 Delivery and Measurement Raise awareness & make decision Identify needs Analyse values and risks Select processes Feedback Postimplement. review Define where you are Define where you want to be Envision the solution Analyse gaps Define projects Plan the solution & implement change plan Integrate into day-today practices Integrate measures into ITBSC Implement the solution HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 4
5 Delivery and Measurement IT Resources IT Processes Business Requirements Data Information Systems Technology Facilities Human Resources Plan and Organise Acquire and Implement Deliver and Monitor and Evaluate Effectiveness Efficiency Confidentiality Integrity Availability Compliance Information Reliability HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 5
6 The The resources resources made made available available to to COBiT and built Control up by IT Objectives IT and Strategic built up by IT How How IT IT is is organised organised What What the the to to respond respond to to the the stakeholders stakeholders expect expect requirements requirements from from IT IT Delivery and Measurement IT Resources IT Processes Business Requirements Data Information Systems Technology Facilities Human Resources Plan and Organise Acquire and Implement Deliver and Monitor and Evaluate Effectiveness Efficiency Confidentiality Integrity Availability Compliance Information Reliability HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 6
7 Delivery and Measurement Alignment IT Resources IT Processes Business Requirements Data Information Systems Technology Facilities Human Resources Plan and Organise Acquire and Implement Deliver and Monitor and Evaluate Effectiveness Efficiency Confidentiality Integrity Availability Compliance Information Reliability HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 7
8 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 8
9 Create: Software ment Lifecycle Delivery and Measurement Legend: Time Level of Detail and Concreteness Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Coding and ing (er ing) Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 9
10 Create: Software ment Lifecycle Delivery and Measurement Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Prepare Acceptance Prepare System Prepare Integration Prepare Component Coding and ing (er ing) Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 10
11 Create: Software ment Lifecycle Delivery and Measurement Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Prepare Acceptance Prepare System Prepare Integration Prepare Component Acceptance System Integration Component Coding and ing (er ing) Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 11
12 Create: Software ment Lifecycle Delivery and Measurement Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Manage Change Requests and Defect Reports Prepare Acceptance Prepare System Prepare Integration Prepare Component Acceptance System Integration Component Coding and ing (er ing) Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 12
13 Create: Software ment Lifecycle Delivery and Measurement Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Manage Change Requests and Defect Reports Prepare Acceptance Prepare System Prepare Integration Prepare Component Integrate System Acceptance System Integration Component Deliver and Deploy System Coding and ing (er ing) Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 13
14 Create: Software ment Lifecycle Project and Program Delivery and Measurement Program Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Manage Change Requests and Defect Reports Prepare Acceptance Prepare System Prepare Integration Prepare Component Integrate System Acceptance System Integration Component Deliver and Deploy System Coding and ing (er ing) Project Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 14
15 Create: Software ment Lifecycle Delivery and Measurement MAINTENANCE DEVELOPMENT Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Manage Change Requests and Defect Reports Prepare Acceptance Prepare System Prepare Integration Prepare Component Integrate System Acceptance System Integration Component Deliver and Deploy System Coding and ing (er ing) Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 15
16 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 16
17 Run: IT Service Incident Service Desk Service Level Delivery and Measurement Service Security Problem Change Requests Service Requests Identity Availability Financial Performance & Capacity CMDB Asset Application Change Release Config Continuity HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 17
18 Run: IT Service Lifecycles Incident Service Desk Delivery and Measurement Service Level Service Security Problem HELPDESK Change Requests Service Requests Identity Availability Financial Performance & Capacity CMDB Asset Application Change Release Config Continuity HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 18
19 Run: IT Service Lifecycles Incident Service Desk Delivery and Measurement Service Level Service Security Problem Availability HELPDESK Change Requests SERVICE OPERATIONS Service Requests Identity Financial Performance & Capacity CMDB Asset Application Change Release Config Continuity HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 19
20 Run: IT Service Lifecycles Incident Service Desk Delivery and Measurement Service Level Service Security Problem Availability HELPDESK Change Requests SERVICE OPERATIONS Service Requests Identity Financial Performance & Capacity CMDB Asset Application Change Release CONFIG / CHANGE Config Continuity HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 20
21 Run: IT Service Lifecycles Incident Service Desk Delivery and Measurement Service Level Service Security Problem Availability HELPDESK Change Requests SERVICE OPERATIONS Service Requests SERVICE ADMIN Identity Financial Performance & Capacity CMDB Asset Application Change Release CONFIG / CHANGE Config Continuity HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 21
22 Run: IT Service Lifecycles Incident Problem Availability HELPDESK Service Desk Change Requests SERVICE OPERATIONS Delivery and Measurement Service Level Service Service Requests SERVICE ADMIN Security Identity Financial SECURITY Performance & Capacity CMDB Asset Application Change Release CONFIG / CHANGE Config Continuity SUPPORT HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 22
23 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 23
24 Own: IT Asset Delivery and Measurement Standardization of asset portfolio Alignment with Service catalogue Vendor strategy Portfolio definition Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 24
25 Own: IT Asset Delivery and Measurement Portfolio definition Align process Automate Shorten procurement cycle Volume purchase agreement Procurement Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 25
26 Own: IT Asset Delivery and Measurement Shorten installation cycle Track assets Reconcile invoices Manage service levels Portfolio definition Procurement Installation Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 26
27 Own: IT Asset Delivery and Measurement Track repairs for TCO Accelerate process by providing asset & contract information Portfolio definition Procurement Installation Incident & Problem Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 27
28 Own: IT Asset Delivery and Measurement Track installations, moves, adds and changes (IMACs) Use asset information to plan changes Portfolio definition Procurement Installation Incident & Problem Change Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 28
29 Own: IT Asset Delivery and Measurement Track costs based on defined services Maintain SLA related information Portfolio definition Procurement Installation Incident & Problem SLA Change Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 29
30 Own: IT Asset Delivery and Measurement Manage warranty contracts Avoid fee-based activities for items under contract Portfolio definition Procurement Installation Incident & Problem Warranty SLA Change Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 30
31 Own: IT Asset Delivery and Measurement Manage SW license contracts Avoid license infringements Reconcile license & usage Manage hardware contracts Set alarm for timely contract renewals Portfolio definition Procurement Contract Installation Incident & Problem Warranty SLA Change Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 31
32 Own: IT Asset Delivery and Measurement Portfolio definition Procurement Link to replacement strategy Avoid end-of lease surprise Write off assets reduce tax Proper disposal Disposal and/or Re-deploy Contract Installation Incident & Problem Warranty SLA Change Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 32
33 Own: IT Asset Lifecycle Delivery and Measurement Portfolio definition Procurement ASSET MANAGEMENT Disposal and/or Re-deploy Contract Installation Incident & Problem Warranty SLA Change Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 33
34 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 34
35 Own: IT Asset Lifecycle Delivery and Measurement Asset Strategy Asset Planning Asset Portfolio Definition Service Operations Reporting & Accounting Asset Disposal / Retirement Chargeback Asset Procurement Asset Financials / TCO Receiving / Stock Contract Operations Service Administration Asset Deployment / Installation Asset Operations Verification & Audit Service Planning Run: IT Service Lifecycle HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 35
36 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 36
37 Run: IT Service Lifecycle Delivery and Measurement SERVICE OPERATIONS Availability Problem Performance Application Change Define Business Goals and Context Manage Change Requests and Defect Reports Deliver and Deploy System Create: Software ment Lifecycle Requirements Specification Architectural Design Detailed Design Coding and ing (er ing) MAINTENANCE DEVELOPMENT Integrate System Acceptance System Integration Component Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 37
38 Run: IT Service Lifecycle Delivery and Measurement CONFIG / CHANGE Release Configuration Continuity Define Business Goals and Context Manage Change Requests and Defect Reports Deliver and Deploy System Create: Software ment Lifecycle Requirements Specification Architectural Design Detailed Design Coding and ing (er ing) MAINTENANCE DEVELOPMENT Integrate System Acceptance System Integration Component Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 38
39 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 39
40 Own: IT Asset Lifecycle Delivery and Measurement DEMAND MANAGEMENT Portfolio Definition Procurement Installation Define Business Goals and Context Manage Change Requests and Defect Reports Deliver and Deploy System Create: Software ment Lifecycle Requirements Specification Architectural Design Detailed Design Prepare Acceptance Prepare System Prepare Integration Prepare Component Coding and ing (er ing) MAINTENANCE DEVELOPMENT Integrate System Acceptance System Integration Component Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 40
41 Own: IT Asset Lifecycle Delivery and Measurement SUPPORT Contract Warranty Define Business Goals and Context Manage Change Requests and Defect Reports Deliver and Deploy System Create: Software ment Lifecycle Requirements Specification Architectural Design Detailed Design Coding and ing (er ing) MAINTENANCE DEVELOPMENT Integrate System Acceptance System Integration Component Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 41
42 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 42
43 Literatur und Web-Links: and CoBIT Own: IT Asset International Association of Information Technology Asset Managers Run: IT Service Create: Software ment ISO/IEC. Information technology -- Software life cycle processes. ISO/IEC Standard 12207:1995. Software.Process.. Establishing the Software Engineering Processes. SWPM Whitepaper, ( HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 43
44 HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 44
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