Everest Group PEAK Matrix for RPO Service Providers
|
|
- Elmer Timothy Wade
- 8 years ago
- Views:
Transcription
1 Everest Group PEAK Matrix for RPO Service Providers Focus on IBM-Kenexa September 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by IBM-Kenexa
2 Introduction and scope Everest Group recently released its Recruitment Process Outsourcing Service Provider Landscape with PEAK Matrix Assessment 2014 report. This report analyzes the changing dynamics of the RPO landscape and assesses service providers across several key dimensions. As a part of this report, Everest Group updated its classification of 22 service providers on the Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for RPO into Leaders, Major Contenders, and Emerging Players. The PEAK Matrix is a framework that provides an objective, data-driven, and comparative assessment of RPO service providers, based on their absolute market success and delivery capability. Everest Group also identified seven service providers as the 2014 RPO Star Performers, based on the strongest forward movement demonstrated on the PEAK Matrix Year-on-Year (YoY). Based on the analysis, IBM-Kenexa emerged as a Leader. This document focuses on IBM-Kenexa s RPO experience and capabilities, and includes: IBM-Kenexa s positioning on the RPO PEAK Matrix Everest Group assessment of IBM-Kenexa Detailed RPO profile of IBM-Kenexa Buyers can use the PEAK Matrix to identify and evaluate different service providers. It helps them understand service providers relative strengths and gaps. However, it is also important to note that while the PEAK Matrix is a useful starting point, results from the assessment may not be directly prescriptive for each buyer. Individual buyers will have to consider their unique situation and requirements, and match them against service provider capability for an ideal fit. 2
3 We define RPO as transfer of ownership of all or part of recruitment processes or activities on an ongoing basis Strategy Judgment-intensive Transaction-intensive HR strategy Employee relations Regulatory and compliance Global mobility Performance management Learning Recruitment Compensation Benefits Payroll Employee data management HR information systems and reporting Employee contact center Recruitment Employer branding Sourcing Screening Applicant tracking Interview scheduling and co-ordination Assessment Offer letter management Background verification Onboarding Vendor management For this study, we include RPO deals in which: A minimum of four or more recruitment processes are included The outsourcing deal is active and is at least one year in deal length The deal scope should not be limited to only temporary hires The buyer employee size is 3,000 or more This study does not include out-tasking arrangements (typically handled by recruitment agencies, staffing companies, or executive search firms) that are managed on a project-by-project basis rather than through an ongoing long-term arrangement 3
4 25 th percentile Market success 75 th percentile IBM-Kenexa consolidated its position as a Leader on the Everest Group PEAK Matrix for RPO Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for RPO 75 th percentile High Leaders The RightThing ManpowerGroup Leader Major Contender Emerging Player Star Performer Major Contenders Randstad Sourceright PeopleScout Pontoon Cielo IBM-Kenexa Allegis Global Solutions WilsonHCG KellyOCG Hays AMS Futurestep AON Hewitt Accenture Hudson RPO Peoplestrong Neeyamo Yoh Resource Solutions Seven Step RPO Advantage xpo Emerging Players Low Low 25 th percentile RPO delivery capability 1 (Scale, scope, technology, delivery footprint, and buyer satisfaction) 1 Refer to page 13 for more details on RPO Star Performer methodology 2 Service providers scored using Everest Group s proprietary scoring methodology given on page 11 Source: Everest Group (2014) High 4
5 IBM-Kenexa (page 1 of 4) RPO service capability and strategy Company profile: IBM-Kenexa has been a business solutions provider in the field of human resource management for 25 years. IBM-Kenexa delivers software solutions, business processes, and expert consulting that helps organizations impact business outcomes through HR. It offers a comprehensive suite of unified products and services that support the entire employee life cycle from pre-hire to exit. The Smarter Workforce solution measures employee engagement, talent management, and leadership development Headquarter: Wayne, Pennsylvania, United States Leadership: Phil Stewart, President Website: Current RPO market segment focus Buyer segment: Targets both the mid-market (3,000 to 15,000 employees), as well as the large market segment (>15,000 employees) Geography: North America, Central and South America, EMEA, and Asia Pacific Partnership RPO service provider: None HRO service provider: None Recent RPO-related developments/announcements January 2014: Announced the Software-as-Service (SaaS)-based IBM Kenexa Talent Suite Offshore 1 Nearshore 1 Onshore Not Available (N/A) N/A N/A Total RPO delivery FTEs = N/A Functional capabilities within key RPO areas across regions Coverage self Through partners Not offered Regions North America EMEA Asia Pacific South America Employer branding Sourcing Screening Applicant tracking Interview scheduling and co-ordination Assessment Offer letter management Background checking Onboarding Vendor management Other capabilities Offered Description Other capabilities Offered Description Analytics Yes Smarter Workforce measures employee engagement, talent management, and leadership development Employer Yes IBM Kenexa Employment Branding that includes both branding Organizational Cultural Insight Survey and Recruitment Marketing Talent Community N/A N/A Proprietary addon tools Assessment Yes Proprietary assessments on capacity, capability, and cultural fit Mobile-based Yes Technology solutions BrassRing and various solutions recruitment portals Yes Onboarding, organizational culture, performance management, engagement survey, and leadership 1 FTEs in offshore (e.g. India) or nearshore (e.g. Eastern Europe and Latin America) locations, and delivering services to North America or Western Europe Source: Everest Group (2014) 5
6 IBM-Kenexa (page 2 of 4) RPO client portfolio RPO experience Total number of current RPO clients: 54 Total number of annual hires managed: 65,000 Frequency of inclusion of geographies in RPO deals 100% = 54 clients Major RPO clients North America 80% N/A EMEA Asia Pacific 20% 40% Central and South America 28% RPO split of hires by type 100% = 65,000 hires 100% Permanent RPO split of hires by job family 100% = 65,000 hires Finance & legal professionals 3 Senior Technology management 5% professionals 2 11% Blue 25% collar 1 14% 15% 15% 15% Call-center professionals Healthcare professionals Sales & marketing RPO split of clients by industry 100% = 54 clients Government / public sector Others Manufacturing 15% 20% 5% BFSI 5% Energy and utilities 15% 20% 20% Hi-tech and telecom Healthcare /Pharma RPO buyer-size mix >15,000 employees 1 Blue collar includes jobs in operations, production, mining, construction, maintenance, technical installation, facilities, janitorial, security, etc. 2 Technology professionals category includes engineers, IT professionals, researchers, and scientists 3 Finance & legal professionals include accounting, finance, and legal professionals Source: Everest Group (2014) 100% = 54 clients 65% 3,000-15,000 employees 35% 6
7 IBM-Kenexa (page 3 of 4) Key RPO delivery locations Lincoln Frisco Toronto Wayne Boston Raleigh San Jose Amsterdam London Krakow Paris Budapest Munich Dubai Dalian Tokyo Suzhou Hong Kong Vizag Manila Cyberjaya Singapore Hortlandia Buenos Aires Melbourne Auckland Source: Everest Group (2014) 7
8 Market success 25 th percentile 75 th percentile IBM-Kenexa (page 4 of 4) Detailed assessment of RPO capabilities IBM-Kenexa is a Leader on Everest Group PEAK Matrix for RPO 75 th percentile High Leaders IBM-Kenexa Major Contenders Delivery capability assessment Assessment dimension Rating Remarks Scale High High number of RPO FTEs employed; part of IBM, a Fortune 50 company Low Scope High industry and job family coverage; strong multi-country RPO capabilities; however, lacks blended model experience Low Emerging Players Low 25 th percentile High RPO delivery capability (Scale, scope, technology, delivery footprint, and buyer satisfaction) Technology capability Delivery footprint Buyer satisfaction Overall Strong analytics capabilities; launched IBM Kenexa Talent Suite recently Widespread delivery footprint with good usage of offshoring High buyer satisfaction rating based on strong score in relationship management and implementation capabilities Market success assessment RPO market share 1 Percentage share by number of contracts 5% 5% Percentage share by annual number of hires 1 Based on contractual and operational information as of October 2013 Source: Everest Group (2014) 6% 5% Overall remarks IBM-Kenexa is a Leader on RPO PEAK Matrix with significant scale, high technology capability, and wide delivery footprint With the integration of IBM-Kenexa under way, clients are cautiously optimistic of potential future gains It is one of the very few providers that can offer technology-integrated and truly end-to-end recruitment services including the value-added components (such as analytics, branding, and assessment) along with broader talent management services. It has also added these capabilities into a broad talent management suite It is also one of the few providers with large multi-country RPO capabilities and delivery experience in a single provider model Buyers cite its sourcing capabilities, collaboration, and global delivery capabilities as its key strengths. However, the lack of proactive-ness in servicing new initiatives is a gap cited by buyers 8
9 Appendix 9
10 25 th percentile 75 th percentile Everest Group classifies the RPO service provider landscape based on its PEAK Matrix Performance Experience Ability Knowledge (PEAK) Matrix Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for RPO High Major Contenders 75 th percentile Leaders Top quartile performance across market success and capability Market success 2 2 nd or 3 rd quartile performance across market success and capability Low Emerging Players 4 th quartile performance across market success and capability Low 25 th percentile RPO delivery capability 1 (Scale, scope, technology, buyer satisfaction, and delivery footprint) High 1 Service providers scored using Everest Group s proprietary scoring methodology given on page 11 2 Based on a combination of total number of RPO clients, revenue from RPO, and total number of hires managed per year Source: Everest Group (2014) 10
11 Market success Service providers are positioned on Everest Group PEAK Matrix, based on evaluation of two key dimensions Measures success achieved in the market. Captured through a combination of total number of RPO clients, revenue from RPO, and total number of hires managed/ year Major Contenders Leaders Emerging Players Delivery capability Measures ability to deliver services successfully. Captured through five sub-dimensions: Scale Scope Technology capability Delivery footprint Buyer satisfaction Measures the scale of operations through: Overall company revenue FTEs employed Measures the scope of services provided through: Process coverage Geographic coverage Industry and job-family coverage Blended RPO experience Multi-country RPO capability Measures the capability and investment in recruitment technology Measures the delivery footprint and the global sourcing mix through: Delivery footprint across ten regions 1 Offshoring capability Measures the satisfaction levels 2 of buyers across: Goal realization Process delivery Implementation Relationship management 1 Ten regions are North America, Latin America, United Kingdom, Western Europe, Eastern Europe, Middle-East and Africa, Australia and New Zealand, India, China, and rest of Asia-Pacific 2 Measured through responses from three referenced buyers for each service provider 11
12 Market success Additionally, Everest Group confers the Star Performers title to providers that demonstrate the strongest forward movement over time on the PEAK Matrix Methodology Everest Group selects Market Star Performers based on the relative year-on-year movement of each service provider, on the PEAK Matrix Service provider Year 0 Year 1 In order to assess advancements on market success, we evaluate the performance of each of the service providers on PEAK Matrix across a number of parameters including: Increase in number of RPO clients Growth in revenue from RPO Increase in number of hires managed Capability In order to assess advancements on capability, we evaluate the performance of each service provider on PEAK Matrix across a number of parameters including: Annual growth in scale Increase in scope of services Expansion of delivery footprint Technology enhancements/investments The top-quartile performers on each of the identified parameters are identified and the Star Performer rating is awarded to the service providers with: The maximum number of top-quartile performances across all of the above parameters and At least one area of top-quartile performance in both market success and capability advancement The Star Performers designation relates to year-on-year performance for a given service provider and does not reflect the overall market leadership positions. Those identified as the Star Performers may include Leaders, Major Contenders, or Emerging Players RPO STAR Performers 12
13 FAQs (page 1 of 2) Does the PEAK Matrix assessment incorporate any subjective criteria? Everest Group s PEAK Matrix assessment adopts an objective and fact-based approach (leveraging service provider RFIs and Everest Group s proprietary databases containing providers deals and operational capability information). In addition, these results are validated / fine-tuned based on our market experience, buyer interaction, and provider briefings Is being a Major Contender or Emerging Player on the PEAK Matrix, an unfavorable outcome? No. PEAK Matrix highlights and positions only the best-in-class service providers in a particular functional/vertical services area. There are a number of providers from the broader universe that are assessed and do not make it to the PEAK Matrix at all. Therefore, being represented on the PEAK Matrix is itself a favorable recognition What other aspects of PEAK Matrix assessment are relevant to buyers and providers besides the PEAK Matrix position? PEAK Matrix position is only one aspect of Everest Group s overall assessment. In addition to assigning a Leader, Major Contender or Emerging Player title, Everest Group highlights the distinctive capabilities and unique attributes of all the PEAK Matrix providers assessed in its report. The detailed metric level assessment and associated commentary is helpful for buyers in selecting particular providers for their specific requirements. It also helps providers showcase their strengths in specific areas What are the incentives for buyers and providers to participate/provide input to PEAK Matrix research? Participation incentives for buyers include a summary of key findings from the PEAK Matrix assessment Participation incentives for providers include adequate representation and recognition of their capabilities/success in the market place, and a copy of their own profile that is published by Everest Group as part of the compendium of PEAK Matrix providers profiles 13
14 FAQs (page 2 of 2) What is the process for a service provider to leverage their PEAK Matrix positioning status? Providers can use their PEAK positioning rating in multiple ways including: Issue a press release declaring their positioning/rating Customized PEAK profile for circulation (with clients, prospects, etc.) Quotes from Everest Group analysts could be disseminated to the media Leverage PEAK branding across communications ( signatures, marketing brochures, credential packs, client presentations, etc.) The provider must obtain the requisite licensing and distribution rights for the above activities through an agreement with the designated POC at Everest Group 14
15 At a glance With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories Dallas (Headquarters) info@everestgrp.com New York info@everestgrp.com Toronto canada@everestgrp.com London unitedkingdom@everestgrp.com Delhi india@everestgrp.com Stay connected Websites Blogs
Everest Group PEAK Matrix for RPO Service Providers
Everest Group PEAK Matrix for RPO Service Providers Focus on Futurestep July 2012 Introduction and scope Everest Group recently released its 2012 Recruitment Process Outsourcing (RPO) Service Provider
More informationEverest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers
Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers Focus on TCS December 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and
More informationRPO Market Dynamics and Key Trends. September 25, 2012
RPO Market Dynamics and Key Trends September 25, 2012 Agenda Introduction RPO market Overview and key trends Relative assessment of ManpowerGroup s RPO capabilities Q&A Appendix Everest Group PEAK Matrix
More informationTopic: Everest Group PEAK Matrix for Procure-to-Pay (P2P) BPO Service Providers
Topic: Everest Group PEAK Matrix for Procure-to-Pay (P2P) BPO Service Providers Focus on TCS December 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationTopic: Everest Group PEAK Matrix TM for CCO Service Providers
Topic: Everest Group PEAK Matrix TM for CCO Service Providers Focus on Sitel November 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Sitel
More informationEverest Group s PEAK Matrix for Independent Testing Services
Everest Group s PEAK Matrix for Independent Testing Services Focus on Infosys August 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Infosys
More informationEverest Group PEAK Matrix for Enterprise Cloud Application Services
Everest Group PEAK Matrix for Enterprise Cloud Application Services Focus on Accenture November 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationMulti-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium
Multi-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium Human Resources Outsourcing (HRO) Market Report: September 2015 Preview Deck Our research offerings for global services Market
More informationManaged Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015
Managed Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015 Managed Service Provider (MSP) Market Report: December 2015 Preview Deck Our research offerings for global services
More informationTopic: Managed Service Provider (MSP) Mastering the Winds of Change
Topic: Managed Service Provider () Mastering the Winds of Change Market Report: October 2013 Preview Deck Our research offerings for global services Subscription information The full report is included
More informationTopic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East
Topic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East Human Resources Outsourcing (HRO) Annual Report: May 2013 Executive Summary Our research offerings
More informationAnalytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015
Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015 Market Report: February 2015 Preview Deck Our research offerings for global services Subscription information
More informationEverest Group PEAK Matrix TM for Mortgage BPO Service Providers
Everest Group PEAK Matrix TM for Mortgage BPO Service Providers Focus on Accenture June 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Accenture
More informationRecruitment Process Outsourcing Market Segment: Overall
NEAT EVALUATION FOR CIELO: Recruitment Process Outsourcing Market Segment: Overall This document presents Cielo with the NelsonHall NEAT vendor evaluation for Recruitment Process Outsourcing (Overall market
More informationTopic: Everest Group PEAK Matrix TM for Life Sciences ITO Service Providers
Topic: Everest Group PEAK Matrix TM for Life Sciences ITO Service Providers Focus on HCL Technologies November 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use
More informationTopic: Everest Group PEAK Matrix TM for Healthcare Payer ITO Service Providers
Topic: Everest Group PEAK Matrix TM for Healthcare Payer ITO Service Providers Focus on Cognizant September 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use and
More informationEverest Group s PEAK Matrix for Life Sciences ITO Service Providers
Everest Group s PEAK Matrix for Life Sciences ITO Service Providers Focus on Wipro July 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Wipro
More informationTopic: Everest Group PEAK Matrix TM for CCO Service Providers
Topic: Everest Group PEAK Matrix TM for CCO Service Providers Focus on Teleperformance February 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationTopic: FAO Service Provider Profile Compendium
Topic: FAO Service Provider Profile Compendium Finance and Accounting Outsourcing (FAO) Report: July 2012 Preview Deck Our research offerings for global services Subscription information The full report
More informationEverest Group PEAK Matrix for PO Service Providers
Everest Group PEAK Matrix for PO Service Providers Focus on Infosys October 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Infosys Introduction
More informationTopic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market
Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market An Extract Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: October 2012 Copyright
More informationTopic: Everest Group PEAK Matrix TM for Infrastructure Services
Topic: Everest Group PEAK Matrix TM for Infrastructure Services Focus on Wipro Technologies January 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationBanking BPO Service Provider Profile Compendium 2015
Banking BPO Service Provider Profile Compendium 2015 Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: November 2015 Preview Deck Our research offerings for global services Market
More informationEverest Group s PEAK Matrix for Life Sciences ITO Service Providers
Everest Group s PEAK Matrix for Life Sciences ITO Service Providers Focus on Infosys July 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by
More informationTopic: Raising the Bar to Sustain Momentum
Topic: Raising the Bar to Sustain Momentum Recruitment Process Outsourcing (RPO) Annual Report: February 2012 Preview Deck Our research offerings for global services Subscription information The full report
More informationTopic: Everest Group PEAK Matrix TM for PO Service Providers
Topic: Everest Group PEAK Matrix TM for PO Service Providers Focus on Accenture October 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Accenture
More informationTopic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth
Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth Procurement Outsourcing (PO) Annual Report June 2013 Preview Deck Our research offerings for global services
More informationHuman Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck
Human Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck Topic: Recruitment Process Outsourcing (RPO) Moving Beyond the Pioneer Stage Table of contents (page 1 of 3) Topic Page no. Background
More informationTopic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition
Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition Contact Center Outsourcing (CCO) Annual Report: June 2014 Preview Deck Our research offerings for global
More informationTopic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance
Topic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance Banking, Financial Services, and Insurance (BFSI) IT Outsourcing Market Report: June 2014 Preview Deck Our research
More information2010 Procurement Outsourcing (PO) Market Star Performers on Everest PEAK Matrix Focus on IBM
2010 Procurement Outsourcing (PO) Market Star Performers on Everest PEAK Matrix Focus on IBM Introduction and scope Everest Research recently released its latest PO Annual Report, which provides a comprehensive
More informationTopic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition
Topic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition Finance and Accounting Outsourcing (FAO) Annual Report: May 2013 Executive
More informationEverest Group PEAK Matrix TM for CCO Service Providers
Everest Group PEAK Matrix TM for CCO Service Providers Focus on Teleperformance September 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by
More informationTopic: IT Application Outsourcing (AO) in the Healthcare Payer Industry
Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry Healthcare Outsourcing Annual Report: July 2012 Preview Deck Our research offerings for global services Subscription information
More informationTopic: Supply Chain Management (SCM) BPO Beyond
Topic: Supply Chain Management (SCM) BPO Beyond Procurement Outsourcing (PO) Procurement Outsourcing (PO) Market Report March 2013 Preview Deck Our research offerings for global services Subscription information
More information2015 Baker s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing
2015 Baker s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing By The Editors HRO Today s Baker s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings
More informationTopic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013
Topic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013 Cloud Vista Market Report: November 2013 Preview Deck Our research offerings for global services Subscription information This report is included
More informationLife Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015
Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015 Healthcare & Life Sciences IT Market Report: September 2015 Preview deck Our research offerings
More informationLife Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier
Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier Healthcare & Life Sciences IT Market Report: July 2015 Preview Deck Our research
More informationTopic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact
Topic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact Finance and Accounting Outsourcing Market Report January 2013 Preview Deck Our research offerings for global services Subscription information
More informationInfrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security
Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security Cloud and Infrastructure Services (CIS) Annual Report: July 2015 Preview Deck Our research offerings for global services
More informationWork Force of Tomorrow: How RPO can play a role
Work Force of Tomorrow: How RPO can play a role The Changing Talent Landscape With more companies vying for top talent, a reactive approach to recruiting is longer adequate. The company that waits for
More informationE X P E R I E N C E A B I L I T Y K N O W L E D G E
GLOBAL PREVIEW P E R F O R M A N C E E X P E R I E N C E A B I L I T Y K N O W L E D G E 2 0 1 5 G L O B A L P R E V I E W Banking Business Process Outsourcing (BPO) Service Providers Assessment Analyst
More informationRecruitment Process Outsourcing
0 Recruitment Process Outsourcing Market Overview Brett Gerard, TPI Julie Kinnear, TPI May 10, 2007 Copyright 2007, Technology Partners Copyright International, 2007, Technology Inc. All Rights Partners
More informationEnterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium
Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription
More informationEnterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium
Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription information
More informationAcquisition of Seaton. June 2, 2014
Acquisition of Seaton June 2, 2014 This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as may, will, should, expects,
More informationMSP NEAT EVALUATION FOR KELLYOCG: NEAT Evaluation: MSP (Talent Management Focus) Market Segment: Talent Management Focus
NEAT EVALUATION FOR KELLYOCG: MSP Market Segment: Talent Management Focus This document presents KellyOCG with the NelsonHall NEAT vendor evaluation for MSP (Wider Talent Management focus market segment).
More informationUpcoming Contract Renewals Application Services
Upcoming Contract Renewals Application Services Application & Digital Services Market Report: March 2015 Preview Deck Our research offerings for global services Subscription information The full report
More informationHuman Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape
Human Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape Background and scope of research Background of research The 10-year old multi-process global HRO 1 market
More informationTARGETING RECRUITMENT PROCESS OUTSOURCING
TARGETING RECRUITMENT PROCESS OUTSOURCING NelsonHall HR Outsourcing Subscription Service 1 Definition of Recruitment Process Outsourcing (RPO) Recruitment Process Outsourcing is the transfer of operational
More informationRPO ASIA RECRUITMENT PROCESS OUTSOURCING. Baker s Dozen. Customer Satisfaction Ratings RPO PROVIDERS 2010 Winner
RPO ASIA RECRUITMENT PROCESS OUTSOURCING Baker s Dozen Customer Satisfaction Ratings RPO PROVIDERS 2010 Winner Hudson RPO Asia is proud to be the winner of a number of industry rated awards including:
More information"10 Best" RPO Provider Ranking
"10 Best" RPO Provider Ranking In today s environment, companies face unique challenges in managing their workforce. In response to these challenges, Recruitment Process Outsourcing (RPO) is fast becoming
More informationTopic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management
Topic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management Contact Center Outsourcing (CCO) Annual Report: July 2013 Preview Deck Our research offerings for global
More informationEMERGING TRENDS IN HR AND RECRUITMENT SERVICES Martin Nicholls
EMERGING TRENDS IN HR AND RECRUITMENT SERVICES Martin Nicholls WHO IS KELLY? Since 1946, Kelly has grown to be a global leader in delivering workforce solutions. Revenue exceeds US$5.6 b EMEA AMERICAS
More informationHosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium
Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud & Infrastructure Services Market Report: December 2015 Preview Deck EGR-2015-4-PD-1649 Our research offerings for global
More informationTopic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium
Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud Vista Market Report: July 2013 Preview Deck Our research offerings for global services Subscription information The
More informationThe 2012 Baker s Dozen Customer Satisfaction Ratings: Managed Service Programs
The Baker s Dozen Customer Satisfaction Ratings: Managed Service Programs s Baker s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion
More informationEverest Group PEAK Matrix for PO Service Providers
Everest Group PEAK Matrix for PO Service Providers Focus on Accenture June 2016 Copyright 2016 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Accenture Introduction
More informationOutsourcing Support Services Change Management Toolkit Preview Deck
Outsourcing Support Services Management Toolkit Preview Deck Outsourcing Support Services (OSS) EG-PD-040 Management Toolkit Overview of toolkit Objective The change is designed to 1) assist the Buyer
More informationDoing Business with IBM A Guide for RPO Customers of Kenexa in Europe, the Middle East and Africa
Doing Business with IBM A Guide for RPO Customers of Kenexa in Europe, the Middle East and Africa Contents Welcome to IBM Part 1 Set up IBM in your company systems Purchasing and Accounts Payable Appendix
More informationRecruitment forecasting. Employer branding. Sourcing strategies. Selection processes. Assessment methodologies. On boarding of new hires
hudson RPO ASIA pacific Recruitment Process Outsourcing Hudson RPO Asia Pacific is proud to be the winner of a number of industry rated awards including: HRO Today s Global Baker s Dozen List, 2010, 2011
More informationHigh impact recruitment solutions
High impact recruitment solutions Talent with impact About Futurestep We are the global industry leader in high impact recruitment solutions; offering fully customized, flexible services to help organizations
More informationTopic: Enterprise Cloud Adoption Year 2012 in Review
Topic: Enterprise Cloud Adoption Year 2012 in Review Cloud Vista Market Report: February 2013 Preview Deck Our research offerings for global services Subscription information The full report is included
More informationTechnology in Business Process Services (BPS) The Pecking Order
Technology in Business Process Services (BPS) The Pecking Order Market Report: August 2015 Preview Deck Our research offerings for global services Market Vista TM Global services tracking across functions,
More informationKey Market Trends, Drivers and Future Directions in the RPO Solutions Business
Wednesday, March 14 2:00 pm Veranda C Concurrent Session: Strategy & New Opportunities Key Market Trends, Drivers and Future Directions in the RPO Solutions Business Moderator: Stephen Clancy, Director,
More informationThe FAO Market: Signaling Towards Maturity
The FAO Market: Signaling Towards Maturity Finance and Accounting Outsourcing (FAO) Annual Report: April 2012 Preview Deck Our research offerings for global services Subscription information This report
More informationManaged Service Programs (MSP)
NEAT EVALUATION FOR KELLYOCG: Managed Service Programs (MSP) Market Segment: Wider Talent Management Focus This document presents KellyOCG with the NelsonHall NEAT vendor evaluation for Managed Service
More informationDriving Growth Through Workforce Empowerment: The Business Case for Integrated HCM
E X E C U T I V E B R I E F Driving Growth Through Workforce Empowerment: The Business Case for Integrated HCM Human Capital Management (HCM) Provides the Processes & Technology to Imp Organization Performance
More informationVertical Industry Strategies in Shared Services and Outsourcing. March 7-9, 2012
Vertical Industry Strategies in Shared Services and Outsourcing March 7-9, 2012 What we covered Aerospace & defense Agriculture Automotive Banking Capital markets Chemicals Consumer durables Consumer packaged
More informationHR Outsourcing How to do it Right
HR Outsourcing How to do it Right IDC Human Resources Forum Midwest March 27, 2007 Atul Vashistha CEO, neoit www. neoit.com Agenda About neoit Background on HRO HRO Market & Market Trends Potential Benefits
More informationEXPERTISE NEEDED EXPERTISE FOUND
Our global capabilities EXPERTISE NEEDED EXPERTISE FOUND www.nesglobaltalent.com Our global capabilities ManagedServices We offer a range of bespoke managed services, which enable you to outsource part
More informationState of the Human Resources Outsourcing Industry 2010
THE State of the Human Resources Outsourcing Industry 2010 Overview of the Global Human Resources Outsourcing Industry Publication Date: December 2010 This is an abridged version of the report prepared
More informationConsulting Subsegment. Strategic Planning Organizational Strategy Marketing & Branding
New from Kennedy Consulting Research & Advisory Strategy Consulting Marketplace 2009 2012 Key Trends, Profiles and Forecasts Part of the Consulting Service Line Research Series KENNEDY Consulting Research
More informationTopic: Analytics Business Process Services (BPS) Deciphering the Analytics Code
Topic: Analytics Business Process Services (BPS) Deciphering the Analytics Code Market Report: November 2013 Preview Deck Our research offerings for global services Subscription information The full report
More informationHR Outsourcing. We ll run your HR engine so you can focus on the road ahead
HR Outsourcing We ll run your HR engine so you can focus on the road ahead Realizing the benefits of HR Outsourcing The increasing popularity of HR outsourcing comes as no surprise. Relieved of the burden
More informationOverall global demand for HR Outsourcing services is strong and growing. From a
New Research from Part of the Consulting Service Line Research Series Overall global demand for HR Outsourcing services is strong and growing. From a 2006 base of $27 billion, the global market is forecasted
More informationMulti-Process HR Outsourcing Market Segment: Overall
NEAT EVALUATION FOR INFOSYS: Multi-Process HR Outsourcing Market Segment: Overall This document presents Infosys with the NelsonHall NEAT vendor evaluation for Multi- Process HR Outsourcing (Overall market
More informationPART 1: THE WHAT, WHO, AND WHY OF MSP BY JENNIFER SPICHER
THE FUNDAMENTAL S OF MANAGED SERVICE PROVIDER (MSP) PROGR AMS PART 1 OF 3 PART 1: THE WHAT, WHO, AND WHY OF MSP BY JENNIFER SPICHER CONTENTS p3 Introduction p4 Why an MSP is Important p6 What Is an MSP?
More informationHRO - Early Findings and Best-in-Class Talent Management Metrics -
HRO - Early Findings and Best-in-Class Talent Management Metrics - Kevin Martin Vice President and Principal Analyst, Human Capital Management Aberdeen Group October 23, 2008 AberdeenGroup 2007 Human Capital
More informationRecruitment Processing Outsourcing (RPO) 2013: Transforming Your Talent Acquisition Strategy
Recruitment Processing Outsourcing (RPO) 2013: Transforming Your Talent Acquisition Strategy Recruitment Process Outsourcing (RPO) has undergone a seismic shift over the past few years. Long viewed as
More informationConsulting. Talent & Organization. Trends in Global HR Shared Services
Consulting Talent & Organization Trends in Global HR Shared Services About This Study In 2009, Aon Hewitt completed a groundbreaking study exploring how HR organizations were responding to the demands
More informationRecruitment Process Outsourcing (RPO)
Recruitment Process Outsourcing (RPO) Successful organisations need to proactively attract and retain high quality talent. When time is limited, outcomes are imperative and costs are a factor, outsourcing
More informationIT Outsourcing in Insurance Annual Report 2015: The Digital Frontier
IT Outsourcing in Insurance Annual Report 2015: The Digital Frontier Banking, Financial Services, and Insurance (BFSI) IT Outsourcing Annual Report: November 2015 Preview Deck Our research offerings for
More informationRESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit
Offshore Insights White Paper www.neoit.com November 2003 Issue 14 RESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit More than half of the world's top 500 companies outsource
More informationPart 3: Business Case and Readiness
The Fundamentals of Managed Service Provider (MSP) Programs Part 3 of 3 Part 3: Business Case and Readiness By Jennifer Spicher contents This is the final of a three-part series designed to outline key
More informationHow to Optimize Your Shared-Services Center
2010 How to optimize Your SHared-ServiceS center How to Optimize Your Shared-Services Center Companies are looking for the most effective use of their limited funds in improving performance value in shared-services
More informationIDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment
IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE FIGURE FIGURE 1 IDC
More informationTopic: Serving the Cloud Moving Beyond Asset-Light Strategies
Topic: Serving the Cloud Moving Beyond Asset-Light Strategies Cloud Vista Market Report: October 2012 Preview Deck Our research offerings for global services Subscription information This report is included
More informationHuman Resources Specialty Practice. www.stantonchase.com
Human Resources Specialty Practice www.stantonchase.com Established in 1990, Stanton Chase has grown to be ranked among the leading global executive search firms as rated by all major industry market research
More informationIDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment
IDC MarketScape IDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment Lisa Rowan THIS IDC MARKETSCAPE EXCERPT FEATURES: ADP IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape HR Business Process
More informationImproving Employee Engagement to Drive Business Performance
w h i t e p a p e r Improving Employee Engagement to Drive Business Performance A Softscape White Paper May 2008 The Employee Engagement Revelation Executive leaders and human resources (HR) practitioners
More informationOPERATIONAL BENCHMARKING DRIVING BUSINESS EFFICIENCY
WWW.WIPRO.COM OPERATIONAL BENCHMARKING DRIVING BUSINESS EFFICIENCY Delivering best in class performance by targeting world class benchmarks and making processes more efficient and effective. Wipro BPO
More informationIDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment
IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE
More informationRise of Blended RPO. Addressing the Total Talent Acquisition Need AN EVEREST GROUP REPORT. r e s e a r c h. e v e r e s t g r p.
2011 AN EVEREST GROUP REPORT Rise of Blended RPO Addressing the Total Talent Acquisition Need Rajesh Ranjan, Research Director Sayan Chatterjee, Senior Research Analyst Copyright 2011, Everest Global,
More information2013 Global Contact Center Survey Results
2013 Global Contact Center Survey Results Deloitte Consulting LLP March 2013 Contents About the survey 3 Top 10 Insights 5 Survey results: Survey participant profile 8 Geography 11 Organization & Scope
More informationTop Tier Staffing, LLC. General Information
36 General Information What s In It For You Introduction Staffing Services Managed Services Consulting Services RPO FAQs Contact Info Top Tier Staffing, LLC ASA Member American Staffing Association MWBE
More informationManaging HR on a Global Scale
Survey Highlights Managing on a Global Scale Findings From Hewitt s 2009 Global Study What does it mean to be a global organization? As companies large small continue to exp their global footprint, the
More informationHelping our clients win in the changing world of work:
Helping our clients win in the changing world of work: Recruitment Process: Why Outsource? A Manpower Insights Paper The future of RPO looks strong despite or perhaps aided by the current global recession.
More informationA brief primer on Increasing Valuations for B2B Technology VAR s and Outsourcing
A brief primer on Increasing Valuations for B2B Technology VAR s and Outsourcing Solution Providers. 2011 Ephor Group 1 (800) 379-9330 www.ephorgroup.com 5353 W Alabama Suite 300 Houston, TX 77056 Increasing
More information