Everest Group PEAK Matrix for PO Service Providers

Size: px
Start display at page:

Download "Everest Group PEAK Matrix for PO Service Providers"

Transcription

1 Everest Group PEAK Matrix for PO Service Providers Focus on Infosys October 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Infosys

2 Introduction and scope Everest Group recently released its report titled Procurement Outsourcing (PO) Service Provider Landscape with PEAK Matrix Assessment This report analyzes the changing dynamics of the PO landscape and assesses service providers across several key dimensions. As a part of this report, Everest Group updated its classification of 19+ service providers on the Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for PO into Leaders, Major Contenders, and Emerging Players. The PEAK Matrix is a framework that provides an objective, data-driven, and comparative assessment of PO service providers based on their absolute market success and delivery capability. Everest Group also identified five service providers as the 2014 PO Market Star Performers based on the strongest forward movement demonstrated on the PEAK Matrix year-on-year. Based on the analysis, Infosys emerged both as a Leader and a Star Performer. This document focuses on Infosys PO experience and capabilities and includes: Infosys position on the PO PEAK Matrix Infosys year-on-year movement on the PO PEAK Matrix Detailed PO profile of Infosys Buyers can use the PEAK Matrix to identify and evaluate different service providers. It helps them understand the service providers relative strengths and gaps. However, it is also important to note that while the PEAK Matrix is a useful starting point, the results from the assessment may not be directly prescriptive for each buyer. Buyers will have to consider their unique situation and requirements, and match them against service provider capability for an ideal fit. 2

3 Everest Group distinguishes between the Source-to- Contract (S2C) and Procure-to-Pay (P2P) processes Procurement pyramid (non-core spend) S2P strategy Strategy Judgment-intensive Transaction-intensive 1. Spend data management 2. Strategic sourcing 3. Vendor management 4. Requisition to PO 5. Invoice processing 6. Accounts payable and T&E 7. Procurement systems 8. Performance management Everest Group s analyses include multi-process PO contracts with a minimum of three procurement processes, over US$1 million in Annualized Contract Value (ACV), and a minimum contract term of three years. Typically, the managed spend is greater than US$50 million Everest Group s analyses include all multi-process PO contracts signed as of

4 25 th percentile Market success 75 th percentile Everest Group PEAK Matrix 2014 PO market standing Performance Experience Ability Knowledge Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for PO 75 th percentile High Accenture Major Contenders Leaders IBM Leaders Major Contenders Emerging Players Star Performers Xchanging GEP Tech Mahindra Aquanima WNS Capgemini Proxima Corbus Wipro Genpact TCS Infosys HCMWorks Optimum Procurement HP Aegis HCL Low Emerging Players Low 25 th percentile PO delivery capability 1 (Scale, scope, technology, delivery footprint, and buyer satisfaction) High Note: For a detailed service provider profile, refer to PO Service Provider Profile Compendium 2014, to be released in October 2014 Source: Everest Group (2014) 4

5 Infosys is a PO Star Performer, based on strong forward and upward movement over time, on the Everest Group PEAK Matrix Market success in 2013 Infosys registered an ACV growth of 25% in Cumulatively, during 2010 to 2013, it grew at a CAGR of over 40%, which is the highest amongst the Leaders Signed seven new multi-process contracts worth nearly US$140 million in Total Contract Value (TCV) ProcureEdge, Infosys proprietary S2P platform, gained significant traction and was a major factor in its market success during 2013 Asia Pacific, particularly Australia, was the key growth market for Infosys. At an industry level, financial services and CPG & retail were the main drivers of growth Capability enhancements in 2013 Increased FTEs engaged in strategic sourcing by 22% and overall headcount by 15% in 2013 Augmented sourcing and category management expertise in Latin America and Asia Pacific Extended its delivery footprint by opening new centers in Utrecht, Costa Rica, and Johannesburg Enhanced its technology capabilities through in-house investments (ProcureEdge) and partnerships 5

6 Infosys (page 1 of 5) PO service capabilities Key PO leaders Binny Mathews, Vice President & Strategic Business Practice Head, Sourcing & Procurement Rajiv Gupta, Senior Practice Engagement Manager, Sourcing & Procurement (the Americas) Kris Koneru, Associate Vice President & Senior Practice Engagement Manager, Sourcing & Procurement (Europe) Bruce Stevenson, CEO, Infosys Portland (Asia Pacific) Scale of operations Number of PO FTEs over time 1,000+ 1,500+ 1,750+ PO service suite Consulting: Procurement consulting and diagnostics Strategic sourcing: Spend and demand analysis, should-cost modelling, benchmarking, opportunity assessment and sourcing wave plan, category management and sourcing strategy, RFx management, contract management, vendor performance management, savings validation, price check discrepancy, and tail-end spend management Transactional procurement: Requisition review, spot/tactical sourcing, PR- PO processing, PO acknowledgement and vendor expediting, PO change management, and catalog management Analytics: Spend analytics, master-data management, telecom expense management, contract compliance, CPO dashboard (performance management), and software asset management Compliance management: Contract compliance, service provider scorecard, and invoice audits Solutions for e-sourcing, e-procurement, ERP implementation, and technology selection and hosting Category expertise Infosys manages all indirect-spend categories for a typical enterprise utilizing Global Commodity Councils (GCCs). It also manages MRO and other consumables end-to-end, and low-dollar direct spend categories for some of its clients Spend managed for external clients More than US$50 billion Source: Everest Group (2014) FTE mix by process scope Source-to-contract (S2C) >500 FTEs FTEs <100 FTEs Procure-to-Pay (P2P) Key PO-related developments ( ) Year 2013: New delivery centers in Utrecht, Costa Rica, and Johannesburg Year 2013: Invested in its proprietary S2P platform ProcureEdge Year 2013: Deployment of S2P platforms for three clients and co-development with another client Year 2013: Built sourcing capabilities in Singapore and Brazil with experts and teams set up at client locations Year 2013: Developed a tail-end spend solution, which is offered through ProcureEdge Year 2013: Partnered with IASTA to provide a tail-end spend, consolidator-based service 6

7 Infosys (page 2 of 5) PO client portfolio Major PO clients Large U.S.-based broadband & telecom company, global oil & gas major, global mining giant, leading mining & construction equipment manufacturer, global electronics major, an American multinational consumer goods company, a leading UK-based pharma major, a leading American financial institution, a leading multinational bank & financial services company, and Australia s leading bank Recently announced major multi-process PO engagements Time of signing Client Contract details December 2013 Dutch multinational banking and financial services corporations Sourcing, transactional procurement, category management, and S2P platform December 2013 Australian State Government Diagnostics, sourcing, and category management October 2013 German chemical manufacturing company Diagnostics, sourcing, and category management November 2013 Multinational food and beverage corporation Diagnostics and sourcing July 2013 Global investment & banking diversified financial services group Sourcing, transactional procurement, category management, and S2P platform Aug 2013 Australian bank and financial services provider Sourcing, transactional procurement, category management, and S2P platform PO revenue geography mix (2013) Latin MEA (~5%) America UK ~5% 5-10% Continental Europe 20-25% 25-30% North America 35-40% Asia Pacific Note: Based on contractual information as of 2013 Source: Everest Group (2014) PO revenue industry mix (2013) PO revenue buyer size mix (2013) Manufacturing Hi-tech and telecom Energy & utilities 10-15% 5-10% 15-20% Others (0-5%) 15-20% 35-40% CPG and retail Financial services SMB (5-10%) 90-95% Large buyers Mid-market (0-5%) 7

8 Infosys (page 3 of 5) PO delivery locations U.S. London Lodz Utrecht San Jose Monterrey Bangalore Gurgaon Hangzhou Pune Chennai Manila Singapore Belo Horizonte Johannesburg Perth Brisbane Sydney Melbourne Source: Everest Group (2014) 8

9 Infosys (page 4 of 5) PO technology solutions Infosys Source-to-Pay platform Solution description Addresses the entire S2P process with an integrated approach Managed-services model; delivery by sourcing and procurement specialists Facilitates technology-led process transformation End-to-end responsibility for technology, process, and BPO Focuses on large and SMB buyers Process scope Entire S2P process, which includes consulting, diagnostics, category management, sourcing, spend analysis, contract management, purchase-order execution, service provider management, and accounts payable Technology leveraged S2P platform is powered by SAP technology Bundles Infosys proprietary technology solutions such as IMAP and OEMS Delivery model and pricing Multi-tenant model Shared ecosystem for infrastructure, application, and specialized services CAPEX-to-OPEX cost structure Outcome-based (based on spend) pricing model 9

10 Market success 25 th percentile 75 th percentile Infosys (page 5 of 5) Everest Group assessment Infosys is a Leader and Star Performer on the Everest Group PEAK Matrix for PO 75 th percentile High Leaders Major Contenders Delivery capability assessment 1 Assessment dimension Rating Remarks Scale Low Medium Medium-high High Large PO practice with over 1,700 FTEs and manages more than US$50 billion in spend annually Infosys Scope Strong S2P execution capabilities; expertise across various categories, industries, and geographies Emerging Players Low Low 25 th percentile High PO delivery capability (Scale, scope, technology, delivery footprint, and buyer satisfaction) Technology capability Delivery footprint Buyer satisfaction 2 Robust technology capabilities; proprietary S2P platform Large delivery footprint with presence in major geographies Strong satisfaction in process and relationship management, low in implementation and goal realization Market success assessment Global multi-process PO market share 1 Percentage 5-10% Number of contracts 5-10% 0-5% 10-15% ACV TCV Global multi-process PO market share over time 1 Percentage share by ACV 0-5% 0-5% MS 5-10% Overall remarks Infosys witnessed strong ACV growth upwards of 40% CAGR during 2010 to It also expanded its footprint with multiple new delivery centers in 2013 Although it started out as a P2P-focused player, the acquisition of Portland Group brought significant S2C capabilities on-board It has started to reap the benefits of its investments in technology. BPaaS offering through its proprietary S2P platform, ProcureEdge, is witnessing good traction Infosys has demonstrated limited flexibility in risk taking or exploring innovative pricing models due to an extreme focus on margins 1 Based on contractual and operational information as of Buyer satisfaction score and overall PEAK Matrix positioning adversely impacted for those service providers who provided inadequate number of buyer references Source: Everest Group (2014) 10

11 Appendix 11

12 Traditionally, PO has been limited primarily to a function-focused definition 1 2 Strategy (implemented in-house) Mission strategy / corporate strategy Business strategy Geographic strategy Technology strategy Spend data management Baseline analysis Data cube construct Opportunities definition Strategic sourcing Sourcing strategy Vendor selection Contracting Sourcing implementation Category management Procurement pyramid (non-core spend) S2P strategy 1. Spend data management 2. Strategic sourcing 3. Vendor management 4. Requisition to PO 5. Invoice processing 6. Accounts payable and travel & expense (T&E) 7. Procurement systems 8. Performance management Strategy Judgment-intensive Transaction-intensive 3 Vendor management Vendor relationship management Contract administration Service level/standards monitoring 4 Requisition to PO Approval workflow Material requisition Purchase order Expediting/ troubleshooting 5 Invoice processing Material/invoice receipt Invoice payment 6 Accounts payable and T&E Master data maintenance Process payment request T&E claims processing EDI / P-card 1 administration Month-end closing Vendor inquiries Reporting 7 Procurement systems E-auctions Catalog management Solution hosting 8 Performance management Financial performance Compliance management Policies and procedures Performance and results reporting 1 Refer to appendix 12

13 Beyond the process dimension, PO contracts also have procurement-spend category dimension High prevalence of third-party outsourcing Low prevalence of third-party outsourcing Source-to-Pay (S2P) cycle Source-to-Contract (S2C) Procure-to-Pay (P2P) Direct spend Core spend Non-core direct spend Goods and services that are key ingredients to manufacture/deliver the final product/service They are proprietary or specific to the organization For example: Iron-ore for a steel manufacturer and rubber for a tyre manufacturer Goods and services that are commonly required to manufacture/deliver the final product/service They are commodities in that industry For example: Lubricants, packaging, and Maintenance, Repair, & Overhaul (MRO) Indirect spend Non-core spend Non-production goods and services that are not required to manufacture/deliver the final product/service but are required to operate the organization For example: Spend categories such as facilities, office supplies, travel & logistics, marketing / sales-related spend, and IT/telecom 13

14 Market success 25 th percentile 75 th percentile Everest Group classifies the PO service provider landscape into Leaders, Major Contenders, and Emerging Players on the Everest Group PEAK Matrix Everest Group Performance Experience Ability Knowledge (PEAK) Matrix High 75 th percentile Leaders Major Contenders 2 nd or 3 rd quartile performance across market success and capability Top quartile performance across market success and capability Emerging Players 4 th quartile performance across market success and capability Low Low 25 th percentile High PO delivery capability 1 (Scale, scope, technology, delivery footprint, and buyer satisfaction) 1 Service providers scored using Everest Group s proprietary scoring methodology described on the following page Source: Everest Group (2014) 14

15 Market success Service providers are positioned on the PEAK Matrix based on evaluation across two key dimensions Leaders Measures success achieved in the market. Captured through active ACV and number of clients as of December 2013 Major Contenders Emerging Players Delivery capability Measures ability to deliver services successfully. Captured through five subdimensions Scale Scope Technology Delivery footprint Measures the scale of operations through: Overall company revenue Number of FTEs Managed spend Measures the breadth and depth of scope of services provided across: Processes Industries Geographies Categories 1 Measured through responses from two/three referenced buyers for each service provider Source: Everest Group (2014) Measures the capability and Measures the delivery investment in tools and footprint across regions and technologies through: the global sourcing mix Technology model adopted Investments in PO technology Buyer satisfaction Measures the satisfaction levels 1 of buyers across: Goal realization Process delivery Implementation Relationship management Contract terminations were also assessed to gauge satisfaction levels 15

16 Market success Everest Group confers the Star Performers title to providers that demonstrate the strongest forward movement over time on the PEAK Matrix Methodology Everest Group selects Market Star Performers based on the relative YoY movement of each service provider on the PEAK Matrix Year 1 Service provider Year 0 In order to assess advancements on market success, we evaluate the performance of each of the service providers on the PEAK Matrix across a number of parameters including: Yearly ACV growth Number of new contract signings Number of contract extensions Value of new contract signings Capability 2014 PO Star Performers In order to assess advancements on capability, we evaluate the performance of each service provider on the PEAK Matrix across a number of parameters including: Annual growth in scale Increase in scope of services Expansion of delivery footprint Technology- / domain-specific investments The top-quartile performers on each of the identified parameters are selected and the Star Performer rating is awarded to the service providers with: The maximum number of top-quartile performances across all of the above parameters At least one area of top-quartile performance in both market success and capability advancement The Star Performers title relates to YoY performance for a given service provider and does not reflect the overall market leadership positions. Those identified as Star Performers may include Leaders, Major Contenders, or Emerging Players 16

17 FAQs (page 1 of 2) Does the PEAK Matrix assessment incorporate any subjective criteria? Everest Group s PEAK Matrix assessment adopts an objective and fact-based approach (leveraging service provider RFIs and Everest Group s proprietary databases containing providers deals and operational capability information). In addition, these results are validated / fine-tuned based on our market experience, buyer interaction, and provider briefings Is being a Major Contender or Emerging Player on the PEAK Matrix, an unfavorable outcome? No. PEAK Matrix highlights and positions only the best-in-class service providers in a particular functional/vertical services area. There are a number of providers from the broader universe that are assessed and do not make it to the PEAK Matrix at all. Therefore, being represented on the PEAK Matrix is itself a favorable recognition What other aspects of PEAK Matrix assessment are relevant to buyers and providers besides the PEAK Matrix position? PEAK Matrix position is only one aspect of Everest Group s overall assessment. In addition to assigning a Leader, Major Contender or Emerging Player title, Everest Group highlights the distinctive capabilities and unique attributes of all the PEAK Matrix providers assessed in its report. The detailed metric level assessment and associated commentary is helpful for buyers in selecting particular providers for their specific requirements. It also helps providers showcase their strengths in specific areas What are the incentives for buyers and providers to participate/provide input to PEAK Matrix research? Participation incentives for buyers include a summary of key findings from the PEAK Matrix assessment Participation incentives for providers include adequate representation and recognition of their capabilities/success in the market place, and a copy of their own profile that is published by Everest Group as part of the compendium of PEAK Matrix providers profiles 17

18 FAQs (page 2 of 2) What is the process for a service provider to leverage their PEAK Matrix positioning status? Providers can use their PEAK positioning rating in multiple ways including: Issue a press release declaring their positioning/rating Customized PEAK profile for circulation (with clients, prospects, etc.) Quotes from Everest Group analysts could be disseminated to the media Leverage PEAK branding across communications ( signatures, marketing brochures, credential packs, client presentations, etc.) The provider must obtain the requisite licensing and distribution rights for the above activities through an agreement with the designated POC at Everest Group 18

19 At a glance With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories Dallas (Headquarters) New York Toronto London Delhi Stay connected Websites Blogs

Topic: Everest Group PEAK Matrix for Procure-to-Pay (P2P) BPO Service Providers

Topic: Everest Group PEAK Matrix for Procure-to-Pay (P2P) BPO Service Providers Topic: Everest Group PEAK Matrix for Procure-to-Pay (P2P) BPO Service Providers Focus on TCS December 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution

More information

Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers

Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers Focus on TCS December 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and

More information

Topic: Everest Group PEAK Matrix TM for PO Service Providers

Topic: Everest Group PEAK Matrix TM for PO Service Providers Topic: Everest Group PEAK Matrix TM for PO Service Providers Focus on Accenture October 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Accenture

More information

Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth

Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth Procurement Outsourcing (PO) Annual Report June 2013 Preview Deck Our research offerings for global services

More information

Everest Group PEAK Matrix for PO Service Providers

Everest Group PEAK Matrix for PO Service Providers Everest Group PEAK Matrix for PO Service Providers Focus on Accenture June 2016 Copyright 2016 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Accenture Introduction

More information

2010 Procurement Outsourcing (PO) Market Star Performers on Everest PEAK Matrix Focus on IBM

2010 Procurement Outsourcing (PO) Market Star Performers on Everest PEAK Matrix Focus on IBM 2010 Procurement Outsourcing (PO) Market Star Performers on Everest PEAK Matrix Focus on IBM Introduction and scope Everest Research recently released its latest PO Annual Report, which provides a comprehensive

More information

Everest Group s PEAK Matrix for Independent Testing Services

Everest Group s PEAK Matrix for Independent Testing Services Everest Group s PEAK Matrix for Independent Testing Services Focus on Infosys August 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Infosys

More information

Everest Group PEAK Matrix for Enterprise Cloud Application Services

Everest Group PEAK Matrix for Enterprise Cloud Application Services Everest Group PEAK Matrix for Enterprise Cloud Application Services Focus on Accenture November 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution

More information

Everest Group PEAK Matrix for RPO Service Providers

Everest Group PEAK Matrix for RPO Service Providers Everest Group PEAK Matrix for RPO Service Providers Focus on IBM-Kenexa September 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by IBM-Kenexa

More information

Topic: Everest Group PEAK Matrix TM for CCO Service Providers

Topic: Everest Group PEAK Matrix TM for CCO Service Providers Topic: Everest Group PEAK Matrix TM for CCO Service Providers Focus on Sitel November 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Sitel

More information

Topic: FAO Service Provider Profile Compendium

Topic: FAO Service Provider Profile Compendium Topic: FAO Service Provider Profile Compendium Finance and Accounting Outsourcing (FAO) Report: July 2012 Preview Deck Our research offerings for global services Subscription information The full report

More information

Everest Group PEAK Matrix for RPO Service Providers

Everest Group PEAK Matrix for RPO Service Providers Everest Group PEAK Matrix for RPO Service Providers Focus on Futurestep July 2012 Introduction and scope Everest Group recently released its 2012 Recruitment Process Outsourcing (RPO) Service Provider

More information

Topic: Supply Chain Management (SCM) BPO Beyond

Topic: Supply Chain Management (SCM) BPO Beyond Topic: Supply Chain Management (SCM) BPO Beyond Procurement Outsourcing (PO) Procurement Outsourcing (PO) Market Report March 2013 Preview Deck Our research offerings for global services Subscription information

More information

Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015

Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015 Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015 Market Report: February 2015 Preview Deck Our research offerings for global services Subscription information

More information

Topic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition

Topic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition Topic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition Finance and Accounting Outsourcing (FAO) Annual Report: May 2013 Executive

More information

Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market

Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market An Extract Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: October 2012 Copyright

More information

Everest Group s PEAK Matrix for Life Sciences ITO Service Providers

Everest Group s PEAK Matrix for Life Sciences ITO Service Providers Everest Group s PEAK Matrix for Life Sciences ITO Service Providers Focus on Wipro July 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Wipro

More information

RPO Market Dynamics and Key Trends. September 25, 2012

RPO Market Dynamics and Key Trends. September 25, 2012 RPO Market Dynamics and Key Trends September 25, 2012 Agenda Introduction RPO market Overview and key trends Relative assessment of ManpowerGroup s RPO capabilities Q&A Appendix Everest Group PEAK Matrix

More information

Everest Group PEAK Matrix TM for Mortgage BPO Service Providers

Everest Group PEAK Matrix TM for Mortgage BPO Service Providers Everest Group PEAK Matrix TM for Mortgage BPO Service Providers Focus on Accenture June 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Accenture

More information

Topic: Everest Group PEAK Matrix TM for Infrastructure Services

Topic: Everest Group PEAK Matrix TM for Infrastructure Services Topic: Everest Group PEAK Matrix TM for Infrastructure Services Focus on Wipro Technologies January 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution

More information

Topic: Managed Service Provider (MSP) Mastering the Winds of Change

Topic: Managed Service Provider (MSP) Mastering the Winds of Change Topic: Managed Service Provider () Mastering the Winds of Change Market Report: October 2013 Preview Deck Our research offerings for global services Subscription information The full report is included

More information

Topic: Everest Group PEAK Matrix TM for Healthcare Payer ITO Service Providers

Topic: Everest Group PEAK Matrix TM for Healthcare Payer ITO Service Providers Topic: Everest Group PEAK Matrix TM for Healthcare Payer ITO Service Providers Focus on Cognizant September 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use and

More information

Topic: Everest Group PEAK Matrix TM for CCO Service Providers

Topic: Everest Group PEAK Matrix TM for CCO Service Providers Topic: Everest Group PEAK Matrix TM for CCO Service Providers Focus on Teleperformance February 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution

More information

Banking BPO Service Provider Profile Compendium 2015

Banking BPO Service Provider Profile Compendium 2015 Banking BPO Service Provider Profile Compendium 2015 Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: November 2015 Preview Deck Our research offerings for global services Market

More information

Topic: Everest Group PEAK Matrix TM for Life Sciences ITO Service Providers

Topic: Everest Group PEAK Matrix TM for Life Sciences ITO Service Providers Topic: Everest Group PEAK Matrix TM for Life Sciences ITO Service Providers Focus on HCL Technologies November 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use

More information

E X P E R I E N C E A B I L I T Y K N O W L E D G E

E X P E R I E N C E A B I L I T Y K N O W L E D G E GLOBAL PREVIEW P E R F O R M A N C E E X P E R I E N C E A B I L I T Y K N O W L E D G E 2 0 1 5 G L O B A L P R E V I E W Banking Business Process Outsourcing (BPO) Service Providers Assessment Analyst

More information

Everest Group s PEAK Matrix for Life Sciences ITO Service Providers

Everest Group s PEAK Matrix for Life Sciences ITO Service Providers Everest Group s PEAK Matrix for Life Sciences ITO Service Providers Focus on Infosys July 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by

More information

Managed Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015

Managed Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015 Managed Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015 Managed Service Provider (MSP) Market Report: December 2015 Preview Deck Our research offerings for global services

More information

The FAO Market: Signaling Towards Maturity

The FAO Market: Signaling Towards Maturity The FAO Market: Signaling Towards Maturity Finance and Accounting Outsourcing (FAO) Annual Report: April 2012 Preview Deck Our research offerings for global services Subscription information This report

More information

Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry

Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry Healthcare Outsourcing Annual Report: July 2012 Preview Deck Our research offerings for global services Subscription information

More information

Everest Group PEAK Matrix TM for CCO Service Providers

Everest Group PEAK Matrix TM for CCO Service Providers Everest Group PEAK Matrix TM for CCO Service Providers Focus on Teleperformance September 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by

More information

Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium

Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription information

More information

Topic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East

Topic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East Topic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East Human Resources Outsourcing (HRO) Annual Report: May 2013 Executive Summary Our research offerings

More information

Multi-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium

Multi-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium Multi-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium Human Resources Outsourcing (HRO) Market Report: September 2015 Preview Deck Our research offerings for global services Market

More information

Topic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance

Topic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance Topic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance Banking, Financial Services, and Insurance (BFSI) IT Outsourcing Market Report: June 2014 Preview Deck Our research

More information

Realities of Outsourcing: 13th in a Series of Webinar Presentations. Source-to-Pay Outsourcing. September 6, 2007

Realities of Outsourcing: 13th in a Series of Webinar Presentations. Source-to-Pay Outsourcing. September 6, 2007 Realities of Outsourcing: 13th in a Series of Webinar Presentations Source-to-Pay Outsourcing September 6, 2007 All Rights Reserved 2007 Les Keay Consulting Principal 2300 N Street, N.W. Washington, DC

More information

Procurement Outsourcing (PO) Market Update: February 2008 Preview Deck Topic: Outsourcing the Procure-to-Pay (P2P) Process

Procurement Outsourcing (PO) Market Update: February 2008 Preview Deck Topic: Outsourcing the Procure-to-Pay (P2P) Process Procurement Outsourcing (PO) Market Update: February 2008 Preview Deck Topic: Outsourcing the Procure-to-Pay (P2P) Process Background and methodology of the research Background of the research: The Procure-to-Pay

More information

Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition

Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition Contact Center Outsourcing (CCO) Annual Report: June 2014 Preview Deck Our research offerings for global

More information

Topic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management

Topic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management Topic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management Contact Center Outsourcing (CCO) Annual Report: July 2013 Preview Deck Our research offerings for global

More information

Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium

Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription

More information

Topic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact

Topic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact Topic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact Finance and Accounting Outsourcing Market Report January 2013 Preview Deck Our research offerings for global services Subscription information

More information

Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015

Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015 Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015 Healthcare & Life Sciences IT Market Report: September 2015 Preview deck Our research offerings

More information

Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier

Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier Healthcare & Life Sciences IT Market Report: July 2015 Preview Deck Our research

More information

Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security

Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security Cloud and Infrastructure Services (CIS) Annual Report: July 2015 Preview Deck Our research offerings for global services

More information

Technology in Business Process Services (BPS) The Pecking Order

Technology in Business Process Services (BPS) The Pecking Order Technology in Business Process Services (BPS) The Pecking Order Market Report: August 2015 Preview Deck Our research offerings for global services Market Vista TM Global services tracking across functions,

More information

Optimizing Indirect Spending

Optimizing Indirect Spending 2011 AN EVEREST GROUP REPORT Optimizing Indirect Spending Finding the Right Transformation Strategy Saurabh Gupta, VP, BPO Research Abhishek Menon, Senior Analyst, BPO Research Copyright 2011, Everest

More information

Upcoming Contract Renewals Application Services

Upcoming Contract Renewals Application Services Upcoming Contract Renewals Application Services Application & Digital Services Market Report: March 2015 Preview Deck Our research offerings for global services Subscription information The full report

More information

Topic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013

Topic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013 Topic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013 Cloud Vista Market Report: November 2013 Preview Deck Our research offerings for global services Subscription information This report is included

More information

Top 10 Best Practices in Procurement Outsourcing (PO)

Top 10 Best Practices in Procurement Outsourcing (PO) 2012 AN EVEREST GROUP REPORT Top 10 Best Practices in Procurement Outsourcing (PO) r e s e a r c h. e v e r e s t g r p. c o m Copyright 2012, Everest Global, Inc. All rights reserved. Introduction After

More information

Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium

Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud Vista Market Report: July 2013 Preview Deck Our research offerings for global services Subscription information The

More information

Topic: Raising the Bar to Sustain Momentum

Topic: Raising the Bar to Sustain Momentum Topic: Raising the Bar to Sustain Momentum Recruitment Process Outsourcing (RPO) Annual Report: February 2012 Preview Deck Our research offerings for global services Subscription information The full report

More information

IT Outsourcing in Insurance Annual Report 2015: The Digital Frontier

IT Outsourcing in Insurance Annual Report 2015: The Digital Frontier IT Outsourcing in Insurance Annual Report 2015: The Digital Frontier Banking, Financial Services, and Insurance (BFSI) IT Outsourcing Annual Report: November 2015 Preview Deck Our research offerings for

More information

Topic: Analytics Business Process Services (BPS) Deciphering the Analytics Code

Topic: Analytics Business Process Services (BPS) Deciphering the Analytics Code Topic: Analytics Business Process Services (BPS) Deciphering the Analytics Code Market Report: November 2013 Preview Deck Our research offerings for global services Subscription information The full report

More information

Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium

Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud & Infrastructure Services Market Report: December 2015 Preview Deck EGR-2015-4-PD-1649 Our research offerings for global

More information

Human Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck

Human Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck Human Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck Topic: Recruitment Process Outsourcing (RPO) Moving Beyond the Pioneer Stage Table of contents (page 1 of 3) Topic Page no. Background

More information

Human Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape

Human Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape Human Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape Background and scope of research Background of research The 10-year old multi-process global HRO 1 market

More information

Global MRO Supplier Landscape and Contribution of Emerging Regions to Industry Growth and Supplier Penetration

Global MRO Supplier Landscape and Contribution of Emerging Regions to Industry Growth and Supplier Penetration . Global MRO Supplier Landscape and Contribution of Emerging Regions to Industry Growth and Supplier Penetration By Anup Varghese Global MRO Supplier Landscape and Contribution of Emerging Regions to Industry

More information

Get More From Your Non-Core Spend

Get More From Your Non-Core Spend 2010 AN EVEREST RESEARCH INSTITUTE WHITEPAPER Get More From Your Non-Core Spend Realizing Value from Procurement Outsourcing (PO) Katrina Menzigian, Vice President, BPO Research Saurabh Gupta, Research

More information

Topic: Enterprise Cloud Adoption Year 2012 in Review

Topic: Enterprise Cloud Adoption Year 2012 in Review Topic: Enterprise Cloud Adoption Year 2012 in Review Cloud Vista Market Report: February 2013 Preview Deck Our research offerings for global services Subscription information The full report is included

More information

Procurement Outsourcing, Part 2:

Procurement Outsourcing, Part 2: Procurement Outsourcing, Part 2: Trends, Challenges, Benefits and a Roadmap for Implementation By Bill Huber, Partner, Procurement Advisory Services, TPI; Rajiv Gupta, Practice Engagement Manager S&P Outsourcing

More information

Vertical Industry Strategies in Shared Services and Outsourcing. March 7-9, 2012

Vertical Industry Strategies in Shared Services and Outsourcing. March 7-9, 2012 Vertical Industry Strategies in Shared Services and Outsourcing March 7-9, 2012 What we covered Aerospace & defense Agriculture Automotive Banking Capital markets Chemicals Consumer durables Consumer packaged

More information

HfS Blueprint Report. Procurement As-a-Service Excerpt for Accenture. June 2015. Charles Sutherland EVP, Research Charles.Sutherland@hfsresearch.

HfS Blueprint Report. Procurement As-a-Service Excerpt for Accenture. June 2015. Charles Sutherland EVP, Research Charles.Sutherland@hfsresearch. Thriving In The As-a-Service Economy HfS Blueprint Report Procurement As-a-Service Excerpt for Accenture June 2015 Charles Sutherland EVP, Research Charles.Sutherland@hfsresearch.com Hema Santosh Principal

More information

BPO in Manufacturing: Catching the New Wave of Innovative Services

BPO in Manufacturing: Catching the New Wave of Innovative Services Manufacturing the way we see it BPO in Manufacturing: Catching the New Wave of Innovative Services New Capgemini research enables manufacturers to evaluate how Business Process Outsourcing can help them

More information

Topic: Everest Group s PEAK Matrix TM for Insurance AO Service Providers

Topic: Everest Group s PEAK Matrix TM for Insurance AO Service Providers Topic: Everest Group s PEAK Matrix TM for Insurance AO Service Providers Focus on Tata Consultancy Services (TCS) January 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive

More information

IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment

IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

Accenture Procurement BPO Services

Accenture Procurement BPO Services Business Process Outsourcing Accenture Procurement BPO Services Generating value, reducing costs and driving high performance through procurement outsourcing Research shows that companies that are mastering

More information

Reduce Risk and Increase Speed Using Gartner's Guide for Salesforce.com Implementation Partners

Reduce Risk and Increase Speed Using Gartner's Guide for Salesforce.com Implementation Partners G00255286 Reduce Risk and Increase Speed Using Gartner's Guide for Salesforce.com Implementation Partners Published: 21 August 2013 Analyst(s): Frances Karamouzis, Patrick J. Sullivan The adoption of salesforce.com

More information

Topic: Everest Group s PEAK Matrix TM for Banking AO Service Providers

Topic: Everest Group s PEAK Matrix TM for Banking AO Service Providers Topic: Everest Group s PEAK Matrix TM for Banking AO Service Providers Focus on Wipro August 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution

More information

PROCUREMENT CONSULTING OUTSOURCING SOFTWARE. www.gep.com

PROCUREMENT CONSULTING OUTSOURCING SOFTWARE. www.gep.com PROCUREMENT CONSULTING OUTSOURCING SOFTWARE www.gep.com TALENT GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client's success, creating strong

More information

Ovum Decision Matrix: Selecting an Outsourced Testing Service Provider, 2014 15

Ovum Decision Matrix: Selecting an Outsourced Testing Service Provider, 2014 15 Ovum Decision Matrix: Selecting an Outsourced Testing Service Provider, 2014 15 Publication Date: 06 Jan 2015 Product code: IT0019-003398 Thomas Reuner Summary Catalyst The emergence of comprehensive outsourced

More information

OPERATIONAL BENCHMARKING DRIVING BUSINESS EFFICIENCY

OPERATIONAL BENCHMARKING DRIVING BUSINESS EFFICIENCY WWW.WIPRO.COM OPERATIONAL BENCHMARKING DRIVING BUSINESS EFFICIENCY Delivering best in class performance by targeting world class benchmarks and making processes more efficient and effective. Wipro BPO

More information

Global Data Processing and Outsourcing Services Market 2011-2015

Global Data Processing and Outsourcing Services Market 2011-2015 Brochure More information from http://www.researchandmarkets.com/reports/2356218/ Global Data Processing and Outsourcing Services Market 2011-2015 Description: TechNavio's analysts forecast the Global

More information

Global Sourcing (GS) Report: April 2011 Preview Deck Topic: Outsourcing and Service Provider Landscape in Germany

Global Sourcing (GS) Report: April 2011 Preview Deck Topic: Outsourcing and Service Provider Landscape in Germany Global Sourcing (GS) Report: April 2011 Preview Deck Topic: Outsourcing and Service Provider Landscape in Germany Background, objective, and scope of the research This report examines outsourcing market

More information

Fast Forwarding Procurement Outsourcing Presented by Infosys

Fast Forwarding Procurement Outsourcing Presented by Infosys Fast Forwarding Procurement Outsourcing Presented by Infosys Since 1991, the Sourcing Interests Group (SIG) has provided forums for networking, relationship building, knowledge sharing and education in

More information

IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment

IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE

More information

GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING

GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING International Journal of Business and Social Science Vol. 2 No. 16; September 11 ABSTRACT GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING Nora Palugod, Ph. D. Assistant Professor of Business The Richard Stockton

More information

Enterprise Cloud Adoption Survey 2014: Summary of Results. March 2014

Enterprise Cloud Adoption Survey 2014: Summary of Results. March 2014 Enterprise Cloud Adoption Survey 2014: Summary of Results March 2014 Content Executive summary Detailed findings Appendix demographics Proprietary & Confidential. 2014, Everest Global, Inc. 2 Context and

More information

White paper. Portland. Outsourcing tactical procurement and category management support offshore

White paper. Portland. Outsourcing tactical procurement and category management support offshore White paper Outsourcing tactical procurement and category management support offshore An effective strategy to reduce the cost and increase the efficiency of procurement departments Dave Gardiner and Jonathan

More information

The ERP- Card: Revolution, Evolution, or Symbiosis? Rick Swartwood WNS Technology Services. Session #1225

The ERP- Card: Revolution, Evolution, or Symbiosis? Rick Swartwood WNS Technology Services. Session #1225 The ERP- Card: Revolution, Evolution, or Symbiosis? Rick Swartwood WNS Technology Services Session #1225 Introduction P-Card Basics Technology Basics P-Card Disconnection The ERP-Card Summary 1 WNS is

More information

UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013

UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013 A STUDY BY KPMG UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013 A study of the UK Information and Communication Technology (ICT) Outsourcing Market and its Service Providers

More information

How to Optimize Your Shared-Services Center

How to Optimize Your Shared-Services Center 2010 How to optimize Your SHared-ServiceS center How to Optimize Your Shared-Services Center Companies are looking for the most effective use of their limited funds in improving performance value in shared-services

More information

Global Sourcing of Business Services

Global Sourcing of Business Services Prof. Stephan Manning UMB College of Management What does sourcing mean? What does sourcing mean?! Organizing supply of inputs/resources needed for primary and support activities Inputs Focal Firm Outputs

More information

Sample Supplier Profile: Procure-to- Pay (P2P)

Sample Supplier Profile: Procure-to- Pay (P2P) Sample Supplier Prile: Procure-- Pay (P2P) 2009 Procure--Pay (P2P) supplier prile Company A (page 1 2) Company prile: Company A is a global management consulting, technology services, outsourcing (both

More information

Speed, Agility and Muscle:

Speed, Agility and Muscle: New White Paper from ISG & GEP Speed, Agility and Muscle: The Rise of Procurement Outsourcing in the Results-Driven Enterprise Executive Summary With long-term economic and revenue trends uncertain, both

More information

Ovum Decision Matrix: Selecting an Outsourced Testing Service Provider, 2014 2015

Ovum Decision Matrix: Selecting an Outsourced Testing Service Provider, 2014 2015 Ovum Decision Matrix: Selecting an Outsourced Testing Service Provider, 2014 2015 Author: Thomas Reuner Summary Catalyst The emergence of comprehensive outsourced testing of software applications, in which

More information

HR Outsourcing. We ll run your HR engine so you can focus on the road ahead

HR Outsourcing. We ll run your HR engine so you can focus on the road ahead HR Outsourcing We ll run your HR engine so you can focus on the road ahead Realizing the benefits of HR Outsourcing The increasing popularity of HR outsourcing comes as no surprise. Relieved of the burden

More information

Unlocking Value in Source-to-Pay. Customer Success. Realize Customer Success through Transformation and Cloud Software. Cloud Software.

Unlocking Value in Source-to-Pay. Customer Success. Realize Customer Success through Transformation and Cloud Software. Cloud Software. Implementations Advisory Analytics Customer Success Cloud Software Transformation Unlocking Value in Source-to-Pay Realize Customer Success through Transformation and Cloud Software 2 What s Trending in

More information

Multi-Process HR Outsourcing Market Segment: Overall

Multi-Process HR Outsourcing Market Segment: Overall NEAT EVALUATION FOR INFOSYS: Multi-Process HR Outsourcing Market Segment: Overall This document presents Infosys with the NelsonHall NEAT vendor evaluation for Multi- Process HR Outsourcing (Overall market

More information

BPO Case Study: Infosys: transforming Philips shared service centers

BPO Case Study: Infosys: transforming Philips shared service centers BPO Case Study: Infosys: transforming Philips shared service centers Summary This F&A BPO case study illustrates a number of aspects. It shows that: Infosys, then an emerging Indian FAO player, has been

More information

Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers. Authored by Phil Hassey: - Founder capioit

Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers. Authored by Phil Hassey: - Founder capioit Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers Authored by Phil Hassey: - Founder capioit March, 2013 Capture Share Report Asia Pacific Business Intelligence and

More information

Manufacturing. Infosys partners with Philips in the journey to transform their Shared Service Centers (SSCs)

Manufacturing. Infosys partners with Philips in the journey to transform their Shared Service Centers (SSCs) Manufacturing Infosys partners with Philips in the journey to transform their Shared Service Centers (SSCs) Philips selected Infosys in 2007 amongst 9 global BPO vendors to acquire and operate their SSCs

More information

Capgemini Business Process Outsourcing

Capgemini Business Process Outsourcing Business Process Outsourcing the way we do it Capgemini Business Process Outsourcing Supply Chain Management Services The State of the Supply Chain A perfect storm of external forces is changing the way

More information

Electronic Invoice Adoption Benchmark Report

Electronic Invoice Adoption Benchmark Report Electronic Invoice Adoption Benchmark Report Based on the Results of PayStream s einvoice Survey Q1 2013 Featuring Insights on... Centralized vs. Decentralized AP Operations Underwritten in part by AP

More information

German/Swiss Service Provider Performance and Satisfaction Study 2012

German/Swiss Service Provider Performance and Satisfaction Study 2012 A RESEARCH REPORT BY KPMG German/Swiss Service Provider Performance and Satisfaction Study 2012 An Assessment of the German/Swiss Information and Communication Technology Outsourcing Market and its Service

More information

Supplier Onboarding in a SIM World

Supplier Onboarding in a SIM World Complimentary Research Procurement Executive Insight Management Issue May 7, 2015 Supplier Onboarding in a SIM World By Amy Fong, Senior Procurement Advisor and Purchase-to-Pay Advisory Program Leader,

More information

Overall global demand for HR Outsourcing services is strong and growing. From a

Overall global demand for HR Outsourcing services is strong and growing. From a New Research from Part of the Consulting Service Line Research Series Overall global demand for HR Outsourcing services is strong and growing. From a 2006 base of $27 billion, the global market is forecasted

More information

Mortgage and Loan BPO

Mortgage and Loan BPO NEAT EVALUATION FOR TCS: Mortgage and Loan BPO Market Segment: Overall This document presents TCS with the NelsonHall NEAT vendor evaluation for Mortgage and Loan BPO (Overall market segment). It contains

More information

Capture Share Report Global salesforce.com Systems Integration and Services Providers

Capture Share Report Global salesforce.com Systems Integration and Services Providers Capture Share Report Global salesforce.com Systems Integration and Services Providers September, 2014 Phil Hassey CEO capioit Capture Share Report Global salesforce.com Systems Integration and Services

More information

CLOUD COMPUTING. A Key Enabler in the Upstream Source-to-Pay Process

CLOUD COMPUTING. A Key Enabler in the Upstream Source-to-Pay Process CLOUD COMPUTING A Key Enabler in the Upstream Source-to-Pay Process Bill Huber, Partner, ISG; Mani Mangalathumadam, SCM BPO Practice Leader, Wipro BPO; and Mike Pithawalla, Vice President and Head of BPO

More information

Outsourcing. Accenture HR BPO Services Fact sheet

Outsourcing. Accenture HR BPO Services Fact sheet Outsourcing Accenture HR BPO Services Fact sheet High Ability to Gain Share Low Niche Crisis Potential Low Potential Wildcards Challengers Leaders Aon ADP Opportunity Alignment IBM Leadership Convergys

More information