How to Leverage Your QMS for Competitive Advantage. Katie Farrand Continuous Improvement Specialist Synergy Resources

Transcription

1 How to Leverage Your QMS for Competitive Advantage Katie Farrand Continuous Improvement Specialist Synergy Resources

2 Some Quality Management System Facts Supplier Manufacturing Company Customer *US & Canada, ISO 2012 Annual Survey 2 Copyright 2012 Synergy Resources. All rights reserved.

3 Show me the Money! A rough cost estimate of obtaining an ISO Certificate for a small to mid-size manufacturing companies is: Many companies have almost a full time resource dedicated to managing and auditing their QMS: For the US and Canada, this is approximately in annual costs. What are all these companies getting out of their Quality Management System? 3 Copyright 2012 Synergy Resources. All rights reserved.

4 QMS Benefit Is your Quality Management System an Asset or an Expense? Does your Quality Management System allow you to perform better than your competitor?

5 Common Current State Certification focused Stagnant or minimal continuous improvement Highly administrative Lack of understanding of requirements Lack of performance benefit

6 Common Implementation Approach Minimal training on standard and program maintenance outside of quality group Misunderstanding of requirements by most employees Emphasis on not getting caught with noncompliance Fear of making changes Administratively or inspection/check heavy corrective action responses Negative connotations of audits and corrective actions

7 We Need More File Cabinets! Paper heavy systems Heavy data collection Data straight to file cabinets No analysis due to labor intensive analysis process

8 We Have to Get Ready for the Audit! Cleanup of past dues and backlogs Nonconformances Corrective actions Preventive actions Internal audits Management reviews Employee suggestions Calibration Equipment maintenance

9 Our QMS Says We Have To Misinterpretations applied Excessive levels of Lot tracing Inspection Checks Excessive forms Increased wait and lead times

10 Unintended Consequences

11 Eight Quality Principles Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships

12 Defect Reduction and Problem Solving Defect recording Analysis and prioritization of defects True root cause analysis Effective corrective action

13 Supplier Performance Management Defined program and processes Effective qualification Efficient performance analysis Supplier risk assessment Mutually beneficial improvement efforts and certification program

14 Auditing for Improved Performance Standards require that you perform internal audits to verify conformance to the standards and system. This is the bare minimum! Auditing for Improved Performance You can use your internal audit system to drive more significant change by identifying wastes in the processes you are auditing as Opportunities for Improvement 7 Wastes (TIMWOOD):Transportation, Inventory, Motion, Waiting, Over Processing, Over Production, Defects This is one of the most significant ways you can transform your organization on an ongoing basis 14 Copyright 2012 Synergy Resources All rights reserved.

15 QMS Process Assessment With a new perspective, take the time and to identify the following in your Organization s Quality Management System: Process waste Business performance impact analysis Prioritization of improvements Go forward planning

16 Competitive Advantage Goal of any program or software should be to bring benefit to the organization Your Quality Management System should be providing you with more than a certificate Your Quality Management System should be a key performance improvement driver for increased growth and profit

17 Synergy Solutions QMS Review Supplier Performance Workshop Problem Solving Workshop Auditing for Performance Improvement 17 Copyright 2012 Synergy Resources. All rights reserved.

18 SYNERGY RESOURCES QMS Review If your Quality Management System has one or more of the following issues: No evolution since obtaining certification Burdened by heavy administration Doesn t drive business performance improvement Contact us at: [o] [f] strategic.planning@synergyresources.net QMS Review Driving Performance Improvement