QUALITY ASSURANCE MANUAL JPM OF MISSISSIPPI, INC.

Transcription

1 QUALITY ASSURANCE MANUAL JPM OF MISSISSIPPI, INC. Hattiesburg, MS Revision E 01/19/11 Revised to ISO 9001:2008 on July 9, 2009

2 JPM OF MISSISSIPPI, INC. MANAGEMENT QUALITY POLICY It is the goal of JPM of Mississippi, Inc. to be recognized as a world class supplier by our customers, our employees, and our competitors. We shall strive to provide continual quality improvement and total quality management to ensure that our products meet or exceed our customers requirements. Every JPM employee accepts responsibility for putting the needs of our customer first, maintaining a safe work environment, and providing products which meet the highest standards in our industry. We shall strive to provide a cost effective product with a consistent effort to satisfy our customer delivery requirements. William E. Tabor 111 President Robert M. Dearman Vice President Luke Mobley Quality Assurance Manager

3 QUALITY ASSURANCE MANUAL TABLE OF CONTENTS Section 1 Section 2 Section 3 Scope Normative Reference Terms and Definitions Section 4 Quality Management System 4.1 General Requirements 4.2 Documentation Requirements Section 5 Management Responsibility 5.1 Management Commitment 5.2 Customer Focus 5.3 Quality Policy 5.4 Planning 5.5 Responsibility, Authority and Communication 5.6 Management Review Section 6 Resource Management 6.1 Provision of Resources 6.2 Human Resources 6.3 Infrastructure 6.4 Work Environment Section 7 Product Realization 7.1 Planning of Product Realization 7.2 Customer-Related Processes 7.3 Design and Development 7.4 Purchasing 7.5 Production and Service Provision 7.6 Control of Monitoring and Measuring Devices Section 8 Measurement, Analysis and Improvement 8.1 General 8.2 Monitoring and Measurement 8.3 Control of Nonconforming Product 8.4 Analysis of Data 8.5 Improvement Required Documented Procedures Document Control Control of Quality Records Internal Quality Audit Control of Nonconforming Product Corrective Action Preventive Action

4 SECTION 1 SCOPE SECTION 2 NORMATIVE REFERENCE SECTION 3 TERMS AND DEFINITIONS

5 JPM OF MISSISSIPPI, INC. Sections: 1, 2, 3 Revision: C Hattiesburg, MS Subject: Introduction Effective Date: July 9, 2009 Page: 1 of SCOPE 1.1 General The JPM of Mississippi quality management system is based on ISO 9001:2008 and includes processes that could affect the quality of products produced by the organization. The quality system requirements stated in this Quality Assurance Manual are based on the needs of JPM customers, both internal and external, and will address customer satisfaction through the effective application of these requirements. 1.2 Application The JPM quality management system is relevant to the nature of the organization and includes all requirements of ISO 9001:2008 except the exclusions listed below. The following exclusions do not affect the organization s ability or responsibility to provide a product that meets customer requirements: 1.) Clause 7.3, Design and Development 2.0 NORMATIVE REFERENCE ISO 9001:2008 Quality Management Systems Requirements 3.0 TERMS AND DEFINITIONS 1.) Organization JPM of Mississippi, Inc. 2.) Customer Persons or outside organizations who benefit from the products or services of JPM. 3.) Supplier Vendors or subcontractors who supply products or services to JPM. 4.) Product The output of a process or processes that is desired by the customer. A product can also mean a service.

6 SECTION 4 QUALITY MANAGEMENT SYSTEM

7 JPM OF MISSISSIPPI, INC. Section: 4 Revision: D Hattiesburg, MS Subject: Quality Management System Effective Date: January 19, 2011 Page: 1 of GENERAL REQUIREMENTS 1.) JPM has a quality management system designed to meet all requirements of ISO 9001: ) To implement and manage the quality system in accordance with ISO 9001:2008 requirements, JPM will: 2.1) Identify the processes needed for the quality management system. 2.2) Determine the sequence and interaction of these processes. 2.3) Determine the criteria and methods required to control these processes. 2.4) Obtain the information necessary to support the operation and monitoring of these processes. 2.5) Measure, monitor, and analyze these processes to achieve planned results and continual improvement. 2.6) Control of outsourced processes will be addressed according to the Quality Standards if needed. 4.2 DOCUMENTATION REQUIREMENTS General 1.) JPM quality management system documentation includes the following: 1.1) Documented statements of a quality policy and quality objectives. 1.2) A Quality Assurance Manual which describes the scope of the quality system and assigns responsibility for its operation. 1.3) All documented procedures required by ISO 9001: ) Work instructions to ensure the effective operation and control of processes where applicable. 1.5) Quality records required by ISO 9001:2008.

8 JPM OF MISSISSIPPI, INC. Section: 4 Revision: D Hattiesburg, MS Subject: Quality Management System Effective Date: January 19, 2011 Page: 2 of Quality Manual 1.) The Quality Assurance Manager is responsible for maintaining the JPM Quality Assurance Manual. 2.) The Quality Assurance Manual is designed to describe the scope of the quality management system and, where applicable, make reference to required documented procedures and work instructions. 3.) A description of the interaction of the processes of the JPM quality management system is shown in Appendix 4-A and 4-B at the end of this section Control of Documents 1.) JPM has a documented procedure for the control of documents required for the quality management system. 2.) The JPM document control procedure is designed to ensure that critical documents are properly approved, updated as necessary, identify the current revision status, and are available at points of use. 3.) Documents of external origin are identified and their distribution is controlled. If obsolete drawings or other documents are retained for reference purposes, they will be clearly stamped for reference Control of Records 1.) JPM has a documented procedure for the identification, storage, retrieval, protection, retention time, and disposition of quality records. 2.) The Quality Assurance Manager is responsible for overall administration of the quality management system record retention program.

9 APPENDIX 4-A JPM OF MISSISSIPPI, INC. The sequence and interaction of these processes are determined and are defined by the Following model of a process-based quality management system: Continual improvement of the quality management system Documentation Requirements (QSP 4.2) Control of Documents (QSP 4.2.3) Control of Records (QSP 4.2.4) Work Instructions Process Instructions Management Responsibility QMS Planning (QSP 5.4.2) Responsibility, Auth, Com (QSP 5.5) Management Review (QSP 5..6) Customers Customers Resource Management Human Resources (QSP 6.2) Measurement Analysis & Improvement Customer Satisfaction (QSP 8.2.1) Internal Audits (QSP 8.2.2) Monitoring of Product (QSP 8.2.4) Control of Non-Conforming Product (QSP 8.3) Corrective / Preventive Action (QSP 8.5.2) Satisfaction Requirements Input Product Realization Planning Product Realization (QSP 7.1) Customer Related Processes (QSP 7.2) Purchasing Process (QSP 7.4a) Supplier Evaluation (QSP 7.4.b) Verification Purch. Product ( QSP 7.4.3) Control of Production ( QSP 7.5.1) ID and Traceability ( QSP 7.5.3a) Product Status ( QSP 7.5.3b) Customer Property (QSP 7.5.4) Preservation of Property( QSP 7.5.5) Control of Measuring Devices (QSP 7.6) Product

10 APPENDIX 4-B JPM OF MISSISSIPPI, INC. MANAGEMENT CUSTOMER ORDER REVIEW SHIP PRODUCT GENERATE WORK INSTRUCTIONS INSPECTION PURCHASE MATERIAL PRODUCTION MEASUREMENT ANALYSIS AND IMPROVEMENT

11 SECTION 5 MANAGEMENT RESPONSIBILITY

12 JPM OF MISSISSIPPI, INC. Section: 5 Revision: E Hattiesburg, MS Subject: Management Responsibility Effective Date: January 19, 2011 Page: 1 of MANAGEMENT COMMITMENT 1.) JPM top management endeavors to provide evidence of its commitment to the quality management system at all times by: 1.1) Regular communication within the organization concerning the importance of meeting all customer, statutory, and regulatory requirements. 1.2) Establishment of a management quality policy and quality objectives. 1.3) Conducting regularly scheduled management reviews of the quality management system. 1.4) Ensuring the availability of resources needed for the effective operation of the quality system. 5.2 CUSTOMER FOCUS 1.) The JPM management team will ensure that customer needs and expectations are determined and fulfilled so that customer satisfaction may be achieved. 5.3 QUALITY POLICY 1.) The JPM Management Quality Policy is shown in Appendix 5-A at the end of this section and at the front of this manual. 2.) The Quality Policy will be reviewed on an annual basis to be certain that it continues to meet requirements for continual improvement and review of quality objectives. 3.) A copy of the Management Quality Policy has been made available for all employees. 5.4 PLANNING Quality Objectives 1.) JPM has established quality objectives for relevant operations considered necessary for meeting customer requirements and continual improvement goals. These objectives are measurable and consistent with the quality policy.

13 JPM OF MISSISSIPPI, INC. Section: 5 Revision: E Hattiesburg, MS Subject: Management Responsibility Effective Date: January 19, 2011 Page: 2 of Quality Management System Planning 1) JPM top management conducts regularly scheduled management review meetings at which time the resources needed to achieve the quality objectives are identified, planned, and documented. 2.) Quality planning at JPM includes consideration of the quality system processes, resources needed, continual improvement of the system, and assurance that change is conducted in a controlled manner. 5.5 RESPONSIBILITY, AUTHORITY AND COMMUNICATION Responsibility and Authority 1.) The personnel who manage, perform, and verify work affecting quality are listed on the Management Organization Chart which can be seen in Appendix 5-B at the end of this section. 2.) The personnel listed have the organizational freedom and authority to initiate corrective action, identify and record problems relating to the quality system, recommend solutions to quality problems, and verify the implementation of solutions. 3.) The responsibility of the quality management system personnel is as follows: 3.1) Vice President Responsible for all sales, financial, manufacturing, and administrative operations of the company. 3.2) Quality Assurance Manager Responsible for administration of the quality assurance program and setting the standards for outgoing product quality.

14 JPM OF MISSISSIPPI, INC. Section: 5 Revision: E Hattiesburg, MS Subject: Management Responsibility Effective Date: January 19, 2011 Page: 3 of 4 3.3) Purchasing Manager - Responsible for the purchase of materials and services, production scheduling, and inventory control. 3.4 Manufacturing Analyst Responsible for customer quotes, creation and maintenance of manufacturing plans and job cost analyst. 3.5) Production Supervisor Responsible for manufacturing, inspection, training and equipment calibration. 3.6) Office Manager Responsible for accounting, personnel, payroll operations, and shipping. 4.) JPM has a Material Review Board consisting of the Vice President, Purchasing Manager, Quality Assurance Manager or Lead Persons as needed. The M.R.B. is responsible for the review and disposition of nonconforming products and purchased materials Management Representative 1.) The Quality Assurance Manager is the JPM management representative on matters concerning administration of the quality management system. 2.) The Vice President and the Quality Assurance Manager have the responsibility for ensuring that the quality program is established and maintained to the ISO 9001:2008 Standard and for regular reporting of its status to top management. 3.) The Management Representative is responsible for promoting the awareness of customer requirements throughout the organization Internal Communication 1.) JPM ensures that there is communication between various levels and functions by means of regular informal employee meetings, and formal yearly quality management system review meetings attended by personnel selected by the Vice President. 2.) The Vice President and the Quality Assurance Manager have the responsibility of ensuring that communication regarding the effectiveness of the quality management system takes place within the company

15 JPM OF MISSISSIPPI, INC. Section: 5 Revision: E Hattiesburg, MS Subject: Management Responsibility Effective Date: January 19, 2011 Page: 4 of MANAGEMENT REVIEW General 1.) The JPM quality assurance program will be formally reviewed on a minimum of once per year basis under the direction of the Vice President. 2.) Management review meetings are chaired by the Vice President and take into consideration the need for changes to the quality management system to ensure its continuing suitability, adequacy, and effectiveness. 3.) Records of these meetings will be maintained by the Quality Assurance Manager Review Input 1.) Inputs to the management review may include current performance and improvement opportunities along with results of internal quality audits, customer feedback, process and product performance, status of corrective and preventive actions, follow-up actions from previous reviews, and changes that could affect the quality management system Review Output 1.) Outputs from the management review may include actions related to continuous improvement of the quality management system, improvement of the product, and resource needs to accomplish the above.

16 APPENDIX 5-A JPM OF MISSISSIPPI, INC. MANAGEMENT QUALITY POLICY It is the goal of JPM of Mississippi, Inc. to be recognized as a world class supplier by our customers, our employees, and our competitors. We shall strive to provide continual quality improvement and total quality management to ensure that our products meet or exceed our customers requirements. Every JPM employee accepts responsibility for putting the needs of our customer first, maintaining a safe work environment, and providing products which meet the highest standards in our industry. We shall strive to provide a cost effective product with a consistent effort to satisfy our customer delivery requirements. William E. Tabor 111 President Robert M. Dearman Vice President Luke Mobley Quality Assurance Manager

17 APPENDIX 5-B JPM OF MISSISSIPPI, INC. MANAGEMENT ORGANIZATION CHART Server1\officemgt\quality\management

18 SECTION 6 RESOURCE MANAGEMENT

19 JPM OF MISSISSIPPI, INC. Section: 6 Revision: C Hattiesburg, MS Subject: Resource Management Effective Date: July 9, 2009 Page: 1 of PROVISION OF RESOURCES 1.) JPM has identified its resources to ensure that they continually improve the effectiveness of the quality management system and meet its commitment to quality and customer satisfaction. 6.2 HUMAN RESOURCES General 1.) All JPM personnel assigned to responsibilities which affect product quality are competent on the basis of applicable training, education, skills, and experience Competence, Awareness and Training 1.) It is the responsibility of the Vice President and the Department Heads to identify the competency needs of their employees and see that training is provided to satisfy these needs. 2.) Management and hourly employees may attend outside or inside educational seminars or meetings at company expense to keep up to date in their profession. 3.) New employees in all departments receive on-the-job training by their supervisors and experienced employees to see that they become proficient in their duties. 4.) All new employees are evaluated by their supervisor during their orientation period to be certain that training has been effective. Those who are unable or unwilling to produce quality workmanship are terminated. 5.) Records of employee training, education, experience, and skills are kept under the direction of the Office Manager. 6) Management and Lead Personal hold meetings with employees to relate productivity and quality related objectives.

20 JPM OF MISSISSIPPI, INC. Section: 6 Revision: C Hattiesburg, MS Subject: Resource Management Effective Date: July 9, 2009 Page: 2 of INFRASTRUCTURE 1.) JPM has identified, provided, and maintains the facilities needed to ensure that products meet customer requirements. These facilities include buildings, adequate workspace, equipment, and supporting services. 6.4 WORK ENVIRONMENT 1.) JPM strives to identify and manage the human and physical factors of the work environment needed to achieve conformity of product. This involves consideration of employee safety and the provision of a clean, comfortable, and well lit work place.

21 SECTION 7 PRODUCT REALIZATION

22 JPM OF MISSISSIPPI, INC. Section: 7 Revision: D Hattiesburg, MS Subject: Product Realization Effective Date: January 19, 2011 Page: 1 of PLANNING OF PRODUCT REALIZATION 1.) Product realization at JPM begins with the preparation of a quality plan and the preparation of basic of work instructions prior to the start of production operations. 2.) In planning the manufacturing processes for any given product, JPM personnel will take into consideration, as appropriate, the following: 2.1) The quality objectives for the product. 2.2) The special needs for processes, documentation, and facilities. 2.3) The inspection and testing requirements and acceptance criteria. 2.4) Records required to provide evidence of product conformity. 7.2 CUSTOMER-RELATED PROCESSES Determination of Requirements Related to the Product 1.) JPM personnel make every effort to determine all customer requirements for the product and its delivery prior to the submission of a formal quotation. 2.) In addition to customer requirements, JPM will attempt to determine those product requirements necessary for its intended use and obligations related to the product. 3.) Since JPM does not take the responsibility for final product design, it must be recognized that the customer has the responsibility for determination of statutory and regulatory requirements Review of Requirements Related to the Product 1.) The Vice President or designee will see that all customer requests for quotations are properly reviewed before the submission of a formal quote. 2.) All customer purchase orders must be in writing. If the customer does not provide a documented statement of requirements, JPM will confirm the requirements by means of a written acknowledgement.

23 JPM OF MISSISSIPPI, INC. Section: 7 Revision: D Hattiesburg, MS Subject: Product Realization Effective Date: January 19, 2011 Page: 2 of 5 3.) Amendments to customer orders are handled by the Purchasing Manager who determines order status and sees that production schedules and/or work instructions are pulled and revised when necessary Customer Communication 1.) The Vice President or his designees have the responsibility for communication with customers relating to the product, inquiries, contracts, amendments, and customer feedback. Customer complaints regarding quality will be referred to the Quality Assurance Manager. 7.3 DESIGN AND DEVELOPMENT 1.) This clause is not applicable to JPM operations. JPM customers are responsible for the design of products manufactured by JPM. 7.4 PURCHASING Purchasing Process 1.) The Purchasing Manager is responsible for control of the JPM purchasing function. 2.) A list of approved and/or established vendors is available for all manufacturing materials or services purchased by JPM for use in customer products. Approved and/or established vendors are evaluated on regular bases for performance and quality standards. 3.) New suppliers are selected only after undergoing a trial period during which time they are evaluated by the Material Review Board. 4.) The Purchasing Manager will keep records of deficient supplier performance to determine if they should remain on the Approved Vendor List. Those who are unwilling or unable to comply with JPM expectations will be dropped with the exception of customer mandated venders. In such cases JPM will notify customers of vendor discrepancies.

24 JPM OF MISSISSIPPI, INC. Section: 7 Revision: D Hattiesburg, MS Subject: Product Realization Effective Date: January 19, 2011 Page: 3 of Purchasing Information 1.) All necessary information regarding the purchase and delivery of critical products or services is listed on the JPM Purchase Order. 2.) Materials used in the manufacture of customer products will as a minimum be purchase to customer requirements, to a maximum be purchased to a nationally recognized specification when practical Verification of Purchased Product 1.) Incoming materials and documentation are inspected upon receipt for quality, quantity, and fitness for use. Materials not meeting JPM requirements are marked or otherwise identified and kept in the receiving area until dispositioned by the M.R.B. 2.) When so required by JPM or its customer, verification of purchased product may take place at the supplier s place of business. If this is necessary, all verification information will be included on the Purchase Order. 7.5 PRODUCTION AND SERVICE PROVISION Control of Production and Service Provision 1.) JPM production operations are controlled by: 1.1) Providing written and visual information for the supervisors and operators which describes the characteristics of the product. 1.2) Providing employees with work instructions. 1.3) Providing properly maintained equipment for use in the manufacturing operations.

25 JPM OF MISSISSIPPI, INC. Section: 7 Revision: D Hattiesburg, MS Subject: Product Realization Effective Date: January 19, 2011 Page: 4 of 5 1.4) Providing the necessary monitoring and measuring devices to verify product and process characteristics. 1.5) Implementation of monitoring and measuring activities to control the manufacturing processes. 1.6) Implementation of defined processes for product release and delivery Validation of Processes for Production and Service Provision 1.) JPM has a bonding process of aluminum to phenolic which can be considered a special process requiring proper validation of the process and operators. 2.) Validation of this special process demonstrates the ability of the process to achieve planned results. Arrangements for validation include qualification of the process, equipment, and operators, use of defined methods and procedures, and requirements for records Identification and Traceability 1.) Products manufactured by JPM will be identified by means of the Shop Router which remains with the product at all times. 2.) Raw materials or components used to fulfill customer requirements are properly identified and kept in designated locations or containers. 3.) The status of the product with regard to inspection and testing is clearly identified at all times by means of the Shop Router. Nonconforming product may be marked with red ink, tagged, or rendered useless by cutting. 4.) JPM products will be provided with a unique identification if traceability is a customer requirement Customer Property 1.) Materials received from customers will be properly identified and maintained while under the care of JPM personnel.

26 JPM OF MISSISSIPPI, INC. Section: 7 Revision: D Hattiesburg, MS Subject: Product Realization Effective Date: January 19, 2011 Page: 5 of 5 2.) Customer property will be stored in designated locations with the same controls as similar materials owned by JPM. 3.) Disposition of customer property that is lost, damaged, or otherwise found to be unsuitable for use will be recorded and reported to the customer Preservation of Product 1.) Any special handling or shipping instructions required to protect and preserve product features will be noted on the work instructions when deemed necessary. 2.) Finished parts awaiting shipment are stored in designated protected locations. Products are shipped as specified by the customer. 3.) Raw materials, component parts, or work in process are kept in designated locations and are accessible for quality and quantity inspection during the regularly scheduled inspection process. 7.6 CONTROL OF MEASURING EQUIPMENT 1.) Micrometers, Dial indicators and CMM machine will be calibrated with standards traceable to N.I.S.T. or recognized industry standards at the defined intervals deemed necessary by the Quality Department. 2.) All equipment which is part of the calibration program will have a unique identity and will be included on the Calibration Log Master List. 3.) Calibration status of equipment will be clearly shown by means of identification stickers and/or other records. 4.) Records of vendor calibrations and internal calibrations will be kept on file by the Quality Inspector. 5.) The Quality Inspector will see that any products which were inspected with equipment known to have been out of calibration are re-inspected with properly calibrated equipment.

27 SECTION 8 MEASUREMENT, ANALYSIS AND IMPROVEMENT

28 JPM OF MISSISSIPPI, INC. Section: 8 Revision: C Hattiesburg, MS Subject: Measurement, Analysis, and Improvement Effective Date: July 9, 2009 Page: 1 of GENERAL 1.) JPM personnel plan and implement the monitoring, measurement, analysis, and improvement processes needed to promote product conformity and continual improvement of the quality management system. 2.) Applicable methods may include the use of statistical techniques where specified by the customer or the Quality Assurance Manager. 8.2 MONITORING AND MEASUREMENT Customer Satisfaction 1.) JPM will monitor basic information relating to customer perception of JPM service as one of the measurements of the adequacy of the quality management system. 2.) Customer satisfaction data that is monitored includes on-time delivery performance, customer returns, customer complaints, customer rating reports and customer survey reports. This information is used to gauge the quality of customer service and as a source of information useful for continuous improvement of the quality management system Internal Audit 1.) The JPM quality management system is audited periodically to see that it conforms to the requirements of ISO 9001:2008, that written policies and procedures are current, and that written work instructions are followed in the manufacturing operations. 2.) Internal audits are conducted on the basis of status and importance of the activity and by personnel independent of the activity being audited. 3.) JPM has a documented procedure for internal audits which includes the responsibilities and requirements for conducting audits, ensuring their independence, recording results, and reporting to top management.

29 JPM OF MISSISSIPPI, INC. Section: 8 Revision: C Hattiesburg, MS Subject: Measurement, Analysis, and Improvement Effective Date: July 9, 2009 Page: 2 of 4 4.) The JPM Quality Assurance Manager has the responsibility for seeing that timely corrective action is taken on deficiencies found during the internal audits. 5.) Follow-up actions include verification of corrective action implementation and reporting of audit results at the Management Review meetings Monitoring and Measurement of Processes 1.) The JPM operators, their supervisors, and the Quality Assurance Manager have the responsibility for monitoring and measurement of the quality management system processes. 2.) Process monitoring is done informally by supervisors and Department Heads daily as a part of their job function. Formal monitoring is done by means of the internal auditing program. 3.) If process nonconformities are found during the monitoring process, corrective action will be taken as appropriate Monitoring and Measurement of Product 1.) JPM has verification programs which include receiving, in-process, and final inspection to the standards set by the customer and the Quality Assurance Manager. 2.) The work instructions and Shop Router which are prepared for control of the manufacturing operations will specify the required inspection and testing checkpoints and the acceptance criteria to be applied. 3.) Inspection checkpoints designated in the Shop Router are verified by the operators and the Production Supervisor as evidence of conformity with the acceptance criteria. Records will indicate the person(s) authorizing release of product. 4.) Shipment of products to the customer may not proceed until all specified activities have been completed unless a waiver has been received from the customer.

30 JPM OF MISSISSIPPI, INC. Section: 8 Revision: C Hattiesburg, MS Subject: Measurement, Analysis, and Improvement Effective Date: July 9, 2009 Page: 3 of CONTROL OF NONCONFORMING PRODUCT 1.) JPM has a documented procedure for the control of nonconforming product to prevent its unintended use or delivery. 2.) Any nonconforming products which require rework are subject to verification after correction to demonstrate conformity to the original acceptance criteria. 3.) If nonconforming product is detected after delivery or use has started, the customer will be informed and production and shipment of the parts in question are stopped until the problem is resolved. 4.) If the customer must be contacted to request a deviation to a specified requirement, it will be done by the Vice President or his designee. A written record of the customer s approval will be kept on file. 8.4 ANALYSIS OF DATA 1.) JPM collects and analyzes appropriate data to determine the suitability and effectiveness of the quality management system and to identify improvements that can be made. 2.) Data collected include on-time delivery, customer returns, customer complaints, customer rating reports, and vendor performance. 3.) This data is analyzed to provide information on customer satisfaction, conformance to customer requirements, process and product quality trends, continuous improvement, and vendor performance. 8.5 IMPROVEMENT Continual Improvement 1.) It is a primary objective of the JPM management team to plan and manage the processes necessary for the continual improvement of the quality management system. The plan for continual improvement will be on the agenda for all management review meetings.

31 JPM OF MISSISSIPPI, INC. Section: 8 Revision: C Hattiesburg, MS Subject: Measurement, Analysis, and Improvement Effective Date: July 9, 2009 Page: 4 of 4 2.) JPM personnel will facilitate the continual improvement of the quality management system through the use of the quality policy, audit results, analysis of data, customer feedback, corrective and preventive action, and management review. 3.) The JPM Vice President and other staff personnel will review and update the Continual Improvement plan on a regular basis. Results and progress will be discussed at each management review meeting Corrective Action 1.) The Quality Assurance Manager is responsible for administration of the JPM corrective action program which is designed to eliminate the cause of nonconformities and prevent recurrence. The corrective actions taken are appropriate to the impact of the problems encountered. 2.) JPM has a documented procedure for corrective action which defines the requirements for identification, determination of cause, evaluating the need for actions, implementing actions, recording results, and follow-up review Preventive Action 1.) The Quality Assurance Manager is responsible for administration of the JPM preventive action program which is designed to eliminate the cause of potential nonconformities. The preventive actions taken are appropriate to the impact of the potential problems. 2.) JPM has a documented procedure for preventive action which defines the requirements for identification, determination of the means of implementation, recording results, and follow-up review.

32 ISO 9001:2008 REQUIRED DOCUMENTED PROCEDURES

33 JPM OF MISSISSIPPI, INC. Subject: Document Control Revision: C Hattiesburg, MS Effective Date: July 9, 2009 Page: 1 of PURPOSE DOCUMENT CONTROL The purpose of this procedure is to describe how critical documents required by the quality management system are controlled and maintained at JPM. 2.0 SCOPE This procedure applies to all documents required by the JPM quality management system including documents of external origin and those defined as quality records. 3.0 APPLICABLE DOCUMENTS 3.1 Customer Purchase Orders 3.2 Customer Drawings 3.3 Customer Specifications 3.4 JPM Quality Assurance Manual 3.5 JPM Documented Quality Procedures 3.6 JPM Work Instructions 3.7 Any other documents or records required by the quality management system 4.0 RESPONSIBILITY 4.1 Office Manager to control and maintain the customer purchase orders and customer drawings. 4.2 Quality Assurance Manager to control and maintain customer specifications, the Quality Assurance Manual, documented quality procedures, JPM work instructions, external documents and any other documents required by the quality management system. 5.0 PROCEDURE 5.1 Documents required for the JPM quality management system will be controlled, including documents of external origin.

34 JPM OF MISSISSIPPI, INC. Subject: Document Control Revision: C Hattiesburg, MS Effective July 9, 2009 Page: 2 of All orders from customers must be accompanied by a written purchase order and any other materials necessary to properly convey their requirements. 5.3 All documents are reviewed and approved for adequacy by the Vice President, Purchasing Manager and Quality Manager prior to issue of the work order. 5.4 The Quality Assurance Manager will maintain a master list or equivalent document control index to identify the current revision status of documents in use at JPM. 5.5 The JPM document control procedure will ensure that: The appropriate documents are available at all department locations where operations essential to the effective functioning of the quality system are performed Documents remain legible and readily identifiable Invalid or obsolete documents are promptly removed from all plant locations If obsolete drawings or other documents are retained for reference purposes, they will be clearly identified as such. 5.6 Changes or amendments to documents are reviewed and approved by the same personnel that performed the original review and approval. Where practicable, the nature of the change will be identified in the document or in appropriate attachments.

35 JPM OF MISSISSIPPI, INC. Subject: Control of Quality Records Revision: C Hattiesburg, MS Effective Date: July 9, 2009 Page: 1 of PURPOSE CONTROL OF RECORDS The purpose of this procedure is to outline the JPM record retention policy which sets the requirements for the identification, storage, protection, retrieval, retention time, and disposition of quality records. 2.0 SCOPE Applies to certain records deemed to be critical to the JPM quality management system and documenting the quality of manufactured products. 3.0 APPLICABLE DOCUMENTS 3.1 Management Review Records 3.2 Training, Education, Skills, and Experience Records 3.3 Product Planning Effectiveness Records 3.4 Contract Review Records 3.5 Supplier Evaluation Records 3.6 Special Process Validation Records 3.7 Traceability Records 3.8 Customer Property Deficiency Records 3.9 Monitoring and Measuring Device Calibration Records 3.10 Internal Audit Records 3.11 Product Inspection and Release Records 3.12 Nonconforming Product Records 3.13 Corrective and Preventive Action Records 4.0 RESPONSIBILITY 4.1 The Quality Assurance Manager has overall responsibility for maintaining and protecting the above critical records in a legible condition for the required time period of seven years, unless otherwise required by customer specifications.

36 JPM OF MISSISSIPPI, INC. Subject: Control of Quality Records Revision: C Hattiesburg, MS Effective Date: July 9, 2009 Page: 2 of PROCEDURE 5.1 The minimum time period for retention of the above critical quality records is seven years after they are last used in the quality management system unless otherwise required by customer specifications. 5.2 The Quality Assurance Manager will see that all copies are kept in a safe location in an orderly manner for seven years, unless otherwise required by customer specifications. 5.3 Department Heads are responsible for seeing that records pertaining to their operations are current and are maintained in a legible condition. 5.4 Records may be in the form of electronic or hard copy data. 5.5 No records may be removed from the above files without the knowledge and consent of the Quality Assurance Manager or his designee. 5.6 Only the Quality Assurance Manager, with the approval of the Vice President, may destroy old or obsolete records after they have been retained for seven years, unless otherwise required by customer specifications.

37 JPM OF MISSISSIPPI, INC. Subject: Internal Quality Audit Revision: C Hattiesburg, MS Effective Date: July 9, 2009 Page: 1 of PURPOSE INTERNAL QUALITY AUDIT The purpose of this procedure is to establish the means to determine whether the quality management system conforms to the planned arrangements, to the requirements of ISO 9001:2008, and is effectively implemented and maintained. 2.0 SCOPE Applies to all aspects of the quality management system, including the Quality Assurance Manual, Documented Procedures, and Work Instructions. 3.0 APPLICABLE DOCUMENTS 3.1 ISO 9001: 2000 Quality Management Systems Requirements 3.2 JPM Quality Assurance Manual 3.3 JPM Documented Quality Procedures 3.4 JPM Work Instructions 4.0 RESPONSIBILITY 4.1 Quality Assurance Manager - to assign the personnel who will serve on the audit team that will assist in the internal audit and to see that results are discussed at the Management Review Meetings, to head the audit team, keep records of noncompliance, verify corrective action, and report results at Management Review meetings. 5.0 PROCEDURE 5.1 The quality management system will be audited on a regular basis by the personnel selected by the Quality Assurance Manager. All audit personnel will have received training in internal auditing techniques. 5.2 The JPM quality management system is audited to see that it conforms to the requirements of ISO 9001:2008, that all written policies and procedures are observed, and that the written work instructions are being followed in the manufacturing operations.

38 JPM OF MISSISSIPPI, INC. Subject: Internal Quality Audit Revision: C Hattiesburg, MS Effective Date: July 9, 2009 Page: 2 of Audits are conducted on the basis of status and importance of the activity and by personnel independent of the activity being audited. 5.4 A record will be kept of the nonconformances found and the corrective action taken to resolve them. Follow-up actions include the verification of corrective action implementation. 5.5 Internal quality audit results are reported to the Vice President and the other Department Heads at the management review meetings. 5.6 The Quality Assurance Manager is responsible for ensuring that all procedures found not to be in compliance are promptly corrected and brought back into compliance. 5.7 If it is found necessary to change any proprietary procedure, change any section of the Quality Assurance Manual, or to add new sections, it will be done under the direction of the Quality Assurance Manager. 5.8 All records of the internal quality audits will be kept under the direction of the Quality Assurance Manager.

39 JPM OF MISSISSIPPI, INC. Subject: Nonconforming Product Revision: C Hattiesburg, MS Effective Date: July 9, 2009 Page: 1 of PURPOSE CONTROL OF NONCONFORMING PRODUCT The purpose of this procedure is to describe the practices in effect at JPM to ensure that product which does not conform to specified requirements is identified and controlled to prevent its unintended use or delivery. 2.0 SCOPE Applies to all products purchased, manufactured, or sold by JPM. 3.0 APPLICABLE DOCUMENTS 3.1 JPM Work Instructions 3.2 JPM Inspection Reports 4.0 RESPONSIBILITY 4.1 Quality Assurance Manager, Purchasing Manager to ensure that the raw materials and workmanship put into JPM products meet the expectations of the customer and to see that corrective action is taken when quality standards are not being met. 4.2 Material Review Board - to meet as required, reviewing nonconforming materials or manufactured parts and decide on the disposition and corrective action to be taken. 5.0 PROCEDURE 5.1 Operators and their supervisors, all of whom are trained as in-process inspectors, visually and dimensionally appraise parts as they are processed through the required operations. 5.2 Nonconforming product will be held out by the Operators for review by their supervisor, who will either have them reworked or held for disposition by the Material Review Board.

40 JPM OF MISSISSIPPI, INC. Subject: Nonconforming Product Revision: C Hattiesburg, MS Effective Date: July 9, 2009 Page: 2 of All reworked or repaired products must be evaluated to see that they meet the original inspection criteria. 5.4 Nonconforming product which is considered unsalvageable is segregated by taking it out of the production flow, identifying it, and holding it in a designated location until it can be disposed of. 5.5 If the customer must be contacted to request a deviation to a specified requirement, it will be done by the Vice President or his designee and a record of the customer s approval will be kept on file. 5.6 If nonconforming product is detected after delivery or use has started, the Quality Assurance Manager will take action appropriate to the effects of the nonconformity. 5.7 If changes are made to the JPM proprietary procedures as a result of corrective or preventive action decided upon at the M.R.B. review, a record will be kept to document the reason for the change.

41 JPM OF MISSISSIPPI, INC. Subject: Corrective Action Revision: A Hattiesburg, MS Effective Date: July 15, 2006 Page: 1 of PURPOSE CORRECTIVE ACTION The purpose of this procedure is to outline the system for eliminating the cause of nonconformities in order to prevent recurrence. 2.0 SCOPE Applies to the action taken on reported customer quality problems, returned products, or in-plant quality problems. 3.0 APPLICABLE DOCUMENTS 3.1 Cause & Corrective Action Report Form 3.2 JPM Proprietary Procedures 4.0 RESPONSIBILITY 4.1 Quality Assurance Manager - to utilize a Cause & Corrective Action Report form upon notification of an in-plant or customer reported quality problem and when applicable, inform the customer of the action taken to resolve the problem. 4.2 Material Review Board - to review and analyze nonconforming products when requested and to assist the Quality Assurance Manager on a course of corrective action. 5.0 PROCEDURE 5.1 In-plant or customer requests for corrective action on product quality are referred to the Quality Assurance Manager. 5.2 The Quality Assurance Manager will initiate a Cause & Corrective Action Report after the problem is discussed with employees or the customer. If deemed necessary, all parts in process will be identified and segregated. 5.3 If deemed necessary, production and shipment of the parts in question are stopped until the problem is resolved.

42 JPM OF MISSISSIPPI, INC. Subject: Corrective Action Revision: A Hattiesburg, MS Effective Date: July 15, 2006 Page: 2 of The Quality Assurance Manager and Material Review Board will analyze the problem to determine the root cause which is the underlying source of the nonconformity. 5.5 Once the root cause of the nonconformity is determined, the Quality Assurance Manager and/or the M.R.B. will decide if action is to be taken. Any action taken will be appropriate to the effects of the nonconformity encountered. 5.6 If any JPM customers have special forms or formats for the recording and follow-up of corrective action requests, the Quality Assurance Manager will see that they are completed. 5.7 If required, the JPM proprietary procedures are updated and the reason for the change is noted. 5.8 When the problem is resolved to the satisfaction of the Quality Assurance Manager and/or the M.R.B., the Cause & Corrective Action Report is completed and kept on file. A copy is sent to the customer when so requested.

43 JPM OF MISSISSIPPI, INC. Subject: Preventive Action Revision: A Hattiesburg, MS Effective Date: July 15, 2006 Page: 1 of PURPOSE PREVENTIVE ACTION The purpose of this procedure is to outline the system for identification and elimination of the causes of potential nonconformities in order to prevent their occurrence. 2.0 SCOPE Applies to preventive action taken to resolve potential quality problems with any product used by or manufactured by JPM. 3.0 APPLICABLE DOCUMENTS 3.1 Cause & Corrective Action Report Form 3.2 JPM Proprietary Procedures 4.0 RESPONSIBILITY 4.1 Quality Assurance Manager - to initiate a Cause & Corrective Action Report form upon notification of an in-plant or customer reported potential quality problem and, when applicable, inform the customer of the action taken to resolve the problem. 4.2 Material Review Board - to review and analyze potential nonconformities when requested and to advise and assist the Quality Assurance Manager on a course of preventive action. 5.0 PROCEDURE 5.1 In-plant or customer requests for preventive action concerning product quality are referred to the Quality Assurance Manager. 5.2 The Quality Assurance Manager will initiate a Cause & Corrective Action Report after the problem is discussed with employees or the customer. If deemed necessary, all similar parts in process will be identified and segregated.

44 JPM OF MISSISSIPPI, INC. Subject: Preventive Action Revision: A Hattiesburg, MS Effective Date: July 15, 2006 Page: 2 of If deemed necessary, production and shipment of the product in question is stopped until the problem is resolved. 5.4 The Quality Assurance Manager and Material Review Board will analyze the problem to determine the root cause which is the underlying source of the potential problem. 5.5 Once the root cause of the potential problem is determined, the Quality Assurance Manager and/or the M.R.B. will decide if action is to be taken. Any action taken will be appropriate to the effects of the potential problem. 5.6 If any JPM customers have special forms or formats for the recording and follow-up of preventive action requests, the Quality Assurance Manager will see that they are completed. 5.7 If required, the JPM proprietary procedures are updated and the reason for the change is noted. 5.8 When the potential problem is resolved to the satisfaction of the Quality Assurance Manager and/or the M.R.B., the Cause & Corrective Action Report is completed and kept on file. A copy is sent to the customer when so requested.