June 19, udispatch. udispatch. 20 Enterprise, 4th Floor, Aliso Viejo, CA

Transcription

1 June 19, 2014 udispatch udispatch 20 Enterprise, 4th Floor, Aliso Viejo, CA

2 Overview udispatch Feature Highlights udispatch Mobile Platform Customer Success Story 2

3 1 udispatch Feature Highlights

4 The Journey UDispatch The Journey so far In early 2010, Oracle approached its CRM partners to build a mobile solution for its aging field services mobile application Siebel Mobile To address the opportunity presented by Oracle, design and development of udispatch. udispatch Platform was spun off as a separate entity in 2011 udispatch, is licensed on hundreds of ipads in Fortune 500 Companies in the US and Canada. Hundreds more will be live in China, Western and Eastern Europe, the Middle East, South Africa, and Latin America by the end of 2012 in 8 native languages. UST Global was acquired by UST Global on March 13, 2012 to grow UST s mobile product development capabilities 4

5 Solution Overview The udispatch Solution Large enterprises have the need to mobilize and to do it quickly and effectively UST Global s platform fills the whitespace in enterprise mobility as a technology agnostic integrated front end application. There is no pre-built/pre-packaged enterprise application available on the market today which is back-end agnostic. The udispatch platform enables the rapid enablement of CRM/ERP field mobility operation and capability within the enterprise. The first licensed product, udispatch for field service, was the direct result of a need identified by Oracle in which a new mobility platform was required which took advantages of today s mobile hardware offerings as well as the ability to directly integrate into other non-oracle back-end systems Extensions have been developed to meet the needs of field sales, pharmaceutical, utility, and insurance industries. Common technical challenges in enterprise mobility today include: 5 Aging Mobile Technology Enterprise mobile software only supported on legacy devices such as Windows 5/6 Hard to use, poor use adoption No clear upgrade path Poor Offline Capabilities Limited Capabilities when outside of a wireless signal Manual data synchronization Data corruption Expensive Infrastructure Wireless Gateway Servers Middleware Long term wireless contracts Inconsistent device availability among wireless providers

6 Feature Highlights udispatch for Field Service UST Global s award winning udispatch mobility solution for field service technicians provides best-in-class store and forward synchronization, pre-built integration with top CRM applications, real-time GPS location services, push notifications, secure on-screen signature capture, speech-to-text, barcode scanning, full offline functionality, dynamic multi-language capabilities. Highlights Built for Field Service Technicians, udispatch provides: Real-time dispatch management, emergency routing, content capture, and technician location Service appointment scheduling, rescheduling, and update notifications Expense, time, parts, inventory and asset management Secure On-Screen Signature Capture Speech-to-Text for high speed data entry Integrated Barcode Scanning for easy part entry and tracking Guaranteed delivery of data Easy, intuitive interface, that is not dependent on any one CRM or source data system provider, i.e. Oracle/Siebel, Salesforce, Remedy, etc. 6

7 Feature Highlights Intuitive, consistent, easy to use interface Time and Part Tracker, Inventory, Expenses, Timesheets, Asset Management Interface was designed to fix the two most common mistakes in mobile applications: Keep It Simple / Keep It Clean udispatch captures and displays the absolute minimum amount of data needed for the technician to successfully perform daily jobs. Excess information leads to complexity, frustration, and user abandonment Large Buttons, Self Explanatory designed in order to accommodate those who are in the field, and often apprehensive with new computer technology

8 udispatch Feature Highlights Signature Capture Secure Digital Signature Capture eliminates the need for paperwork and clipboards 8

9 udispatch Feature Highlights Real time push notifications Notify your technicians of specific updates Broadcast messages and alerts Custom notifications 9

10 udispatch Feature Highlights Integrated Barcode scanning Support for wide variety of industry standard barcode languages Barcode languages: Code 39 Code 93 Code 128 EAN-8 EAN-13 Interleaved 2 of 5 ISBN-10 ISBN-13 GS1 DataBar QR UPC-A UPC-E 10

11 udispatch Feature Highlights Integrated Speech to Text Enables faster data entry Promotes higher rates of data capture at job sites, enabling richer knowledge capture for future troubleshooting Highly accurate results using Nuance, the industry leader in voice recognition technology Multiple Language Voice Support English Spanish French Portuguese Cantonese Danish German Italian Japanese Mandarin Chinese and many others 11

12 udispatch Feature Highlights Safety Checklists Dynamic, multi-level checklists increase job safety and provide job auditing 12

13 udispatch Feature Highlights Integrated Google Maps and GPS Navigation Easily locate work sites with Google Map GPS navigation without the need of looking up or typing in the address. Direction from current location Street View 13

14 udispatch Feature Highlights Multi-Lingual Native Out-of-the-Box Multi Language and Region Support Dynamic, customer managed translation using UST Global s Translation Manager One Application Version, no need to deploy separate application versions for each language 14

15 udispatch Feature Highlights Video Conferencing Integrated HD quality video conferencing to enhance collaboration and assistance Highlights Built on top of Vidyo s award winning technology, video conferencing is a cloud solution, requiring no additional hardware or software HD quality over 3G / 4G Instant communication between field technicians and central dispatch/tech suport Instant communication between field technicians 15

16 udispatch Feature Highlights UST Global s Where are my Techs / Trucks? A cloud based extension to the udispatch platform, Where are my Techs adds additional value by enabling central dispatch to locate and manage technicians remotely in real time. Highlights Built on Google s Mapping and the ipad s GPS technology, Where are my Techs provides accurate up-to-date location of your technicians Immediately Track technicians for accurate/optimized dispatching Provides Historical Actual Route Points to Optimize Future Routing Provides Lost/Stolen Device Location 16

17 2 UDispatch Mobile Platform udispatch, isales, isales Executive and Where are my Techs?

18 Overview udispatch Core UST Global s award winning udispatch core provides the core building blocks for enterprise mobile applications. udispatch Platform Core Core Component Bolt On Module UI Manager Multi-Language & Region Manager Pre-Built Plug In Future/Custom Plug In GPS / Location Services Manager Signature Capture Speech to Text Barcode Scanning Push Notifications Google GPS Navigation Local DB Local Files Data Manager Synchronization Manager Web Services Integration Manager Remedy salesforce.com Oracle Siebel Future Plug In External Customer CRM Application This core is leveraged to enable the platform to be reused to deliver licensable products for multiple business cases. 18

19 How it Works Synchronization udispatch receives GPS coordinates on an ongoing basis GPS Satellites Enterprise CRM udispatch Out in the field Field Service Technician Works /Updates Activities Creates/Updates Time, Expenses, Parts, Signatures, Inventory, etc. 3G/4G LTE or Wi-Fi Other & Custom Platforms In the Office Service Center Coordinator Creates & Assign Activities Updates/Cancels Activities Add/Remove Part Inventory 19

20 How it Works Location Services 3G/4G LTE or Wi-Fi Location coordinates sent on an ongoing basis. udispatch Out in the field Service Coordinator UST Global Cloud Location Services High-Level Technician View Pin Point Technician 20

21 4 Why the ipad? The Hardware

22 Why the ipad? Deciding on Form Factor Why The ipad? Cost ipad 3G/4G ~ US$650/user (vs. More expensive laptop cost) 3G/4G Data ~ $25/month no contract No Licensing Fees for OS or additional software required such as anti-virus, VPN, etc. Functionality / Usability / Adoption Enables the core functions that field technicians need apps, , web 9.7 Screen Size provides great screen real estate to form factor size Extremely high user proven acceptance and adaptability rate (immediate) Eliminating laptops in field technicians hands is a critical time savings and productivity boost due to reduced boot time, lack of viruses, easy learning curve, etc. Support Minimal IT support, occasional over-the-air updates Predictable OS and Hardware Roadmap: Android Platform is Fragmented Confusion between multiple flavors of Android: Eclair, Froyo, Gingerbread, Honeycomb, Ice Cream Sandwich Blackberry Playbook Slow to No enterprise acceptance WebOS - HP s August 18 th,2011 Announcement Unknown Future Windows 8 Not publically available until late

23 5 Customer Success Story Back to index

24 Customer Success Story Ingersoll Rand Industrial Technologies Deployed in April ipads with udispatch in use to date Mainland China Go-Live on April 16, 2012 Technician utilization has improved 5.6%. Minutes per work order has decreased 14%. Greg Kryshtalowych, Director of Service Operations, expects technician utilization to increase further as udispatch matures within the organization udispatch won the 2011 Ingersoll Rand President s Award for Technology Growth and Innovation 24

25 Thank You Copyright 2012 UST Global Inc. All Rights Reserved