HUAWEI Unified Communications and Collaboration Sales Specialist Training

Transcription

1 2015 年 3 月 25 日星期三 HUAWEI Unified Communications and Collaboration Sales Specialist Training enterprise.huawei.com HUAWEI TECHNOLOGIES CO., LTD.

2 Contents Market Trends Huawei Market Position Huawei Solutions Huawei Business Value Why Partner with Huawei?

3 Enterprise Communications Industry Definitions Telephony Voice Mail Audio Conferencing Unified Messaging Video Conferencing Communications UC Web Conferencing Instant Messaging Presence Mobile Collaboration Team/shared workspaces Other collaboration tools Wikis, blogs, filtering Social software and analytics Expert location and contextaware applications Collaborative/real-time authoring A Technology Framework for Enterprise Unified Communications, Gartner (March 15th, 2012) Definition: The integration of video, audio, data and business process flow technologies to enhance people to people, people to things, and things to things cooperation

4 The Evolution Of Enterprise Communications Voice over IP Voice PBX/IP PBX IP-PBX Unified Communications Voice, Meeting, Data, Instant Message, Group, Presence, Enterprise Telephone Directory, Unified Management, Mobility, Video Conferencing Unified Communications Platform Unified Communications and Collaboration SNS Social Media Team Space Telepresence Unified Communications and Collaboration Platform CEBP OA ERP, CRM Integration Wi-Fi/3G Wi-Fi/3G Mobile client Telepresence CEBP Mobile OA HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 3

5 Enterprise Communication Trends: All IP, Mobility, Video, Cloud All IP Mobility IP TCO IP Telephony, SIP BYOD Smart Phone, Tablet, Soft Client Video Convergence Smart Anywhere, Anytime, Immersive Experience Unification Audio/Video/Data, Unified Scheduling, Unified Conference Management HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 4

6 All IP: Towards IP and SIP Migration to IP Integration of IT and CT technologies IP technology used for enterprise voice, video, , file transfer, web pages, and IT applications 62% of enterprise communications are over IP. 60% of remaining enterprises are moving to IP. Global enterprises moving from TDM to IPT 61M 75% 47M 70% 52M 67% 54M 65% 25% 30% 33% 35% IP Extensions 56M 59M 61% 57% TDM Extensions 62M 64M 65M 52% 48% 39% 43% 48% 52% % 57% Migration to SIP SIP Trunking: open, easy interoperability; replacing TDM as default enterprise communication standard Fortune 500 findings: SIP trunking can cut costs by 30% to 70% UC terminals fast deployment Wide penetration of IM, web chat, web log, etc. Staff are eagerly anticipating UC applications 40% 30% 20% 10% 0% 12% 13% 20% 29% 35% HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 5

7 Video: HD, Convergent Conferencing Image CIF H.261/H.263 Transmission E1/T1 H % Image 4CIF H.263+ H.239 of enterprises Transmission will choose HD video IP Network conferencing H.323 Image 720P, 1080P H.264 BFCP Transmission IP network SIP Panoramic video 1080p60, 4K x 2K video H.265, low bandwidth Software-based platform Intelligent control & management UC, collaboration, integration TDM SD Video IP SD Video IP HD Video Convergent Conference Panoramic Video HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 6

8 Mobility: Post-PC Era 1,500,000+ Android & ios terminals activated every day 100,000,000 ipads shipped US 75% Percentage of Road Warriors WEU 50% Asia 30% BYOD at 30%, increasing to 90% in 2015 IP Phone PC Laptop Pad Smart Phone Fixed (Windows, MAC OS) Mobile (Android, ios) HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 7

9 Enhanced Abilities Simplify Deployment Convergence: Simple Deployment, Enhanced Abilities System Isolation Independent Management System Interconnection Unified Management Audio Audio or Video or Web Audio + Video + Web HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 8

10 Challenges in Enterprise Communication Shifting seamlessly from TDM to IP Ubiquitous video communications Secure, efficient mobile collaboration Unified Communication and Collaboration Multiple devices and ways to join a conference HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 9

12 Rapid and Steady Growth Enterprise customers in >20 countries and regions Over 47% CAGR in revenue over past four years Member of multiple ISOs; over 1,000 Chinese patents, 50+ $950M $790M * $1,000M international applications (PCT) and 200+ patents issued in Europe and USA (Lines) 1.50M 6,100 5,000 (Sets) 3,007 $525M 0.8M 1.22M 1508 $212M 0.25M UC TP HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 11

13 UC Industry Position: Challenger in Gartner Quadrant Huawei UC leading in Challenger Quadrant 2011shipments of Huawei IP-PBXs increased +85.1%, sales revenue increased +22.5%, Huawei ranked NO.1 among global manufacturers HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 12

14 Video Conferencing Position: Challenger in Gartner Quadrant RATING AVAYA Huawei LifeSize Cisco Teliris Vidyo Polycom Market Scope for Telepresence and Group Video Systems Strong Negative Caution Promising Positive Strong Positive Huawei VC R&D launched in patents were awarded 2014 TP & VC global market share (shipment/sets) Other 20.7% Polycom 26.9% Huawei 10.8% Cisco 41.4% TP & VC global shipments: No. 3 As of Dec 2014, 210K VC systems had shipped to 60+ countries In China markets, Huawei TP, HD VC, and operator market share ranked No.1 for the last 5 years HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 13

15 R&D Centers Around the World R&D Center in US Design R&D Design Open Lab for ISV & Partners in Germany Five R&D Centers in China Lab Shenzhen, Beijing, Nanjing, Hangzhou, Suzhou Design Center in US Design Center in France R&D Center in India R&D R&D Lab Lab Open Lab for ISV & Partners in China Shenzhen, Hangzhou, Shanghai Open Lab for ISV & Partners in India 7 R&D Centers, 5 Open Labs, 2 Design Centers HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 14

16 Huawei in the Value Chain Supplier Platform Core Products Integration- Ready ISV/SI Enterprise/ Vertical Database OS Hardware Chip Architecture Audio/Video Software Platform Hardware Platform UC IPT CC TP/VC Core Products Suite Oracle NCR Genesys Digital China Sunyard Neusoft IBM Orange Telefonica Enterprise: Remote Office Finance: Telebanking Government: Hotline Transportation: Traffic Surveillance Education: elearning Medical: Remote Diagnoses Power: Contact Center Core Products Partners Customers Training Certification Technical Support Integration R&D Interoperation Win-Win, grow, and share together with partners Multiple Support Levels: Open Lab, HCIE certification project, ISV certification HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 15

17 Contents Market Trends Huawei Market Position Huawei Solutions Huawei Business Value Why Partner with Huawei? HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 16

18 Huawei Enterprise Communications Solutions 4 Cloud Collaboration Solution Video Meeting IP Telephony Unified Management UC Headquarters 1 Travel 3 Mobile Collaboration Solution 2G/3G/LTE At Home DC Branches Workstation Conference Room All-IP Communication Solution 2 Video Communication Solution HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 17

19 1All-IP Communication Solution Applications Original System AS Unified Collaboration Convergent services Call Management Traditional PBX IP PBX UAP Unified Platform Coexists with original system, unified management Access Gateway Analog 2G/3G/4G Wi-Fi Satellite Multi-Network Compatibility Integration, cost savings Terminal Multi-Terminal Access Anytime, anywhere HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 18

20 User endpoint IP phone Soft client Access gateway IAD Call management IP PBX Service application ECS Management system End-to-End Product Portfolio IM Presence Multimedia conference Mobile access Directory UMS Call recording Service NE management management (BMU) (esight) U1911 (100 users) U1960 (1,000 users) U1981/U1980 (10,000 users) SoftConsole PC client IAD104H (4FXS) IAD132E(T) (32FXS) Mobile Tablet IAD196 phone client client (96FXS) IAD1224 (224FXS) HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 19

21 Cross-Terminal Consistent Experience HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 20

22 Full HD Video Phone: espace 8950 Incredibly thin, sleek Incredibly thin profile Ergonomic handset, sculptured to fit your hand Adjustable base for optimal viewing Crystal-clear audio performance Two high-fidelity audio speaker phones 48 khz full-band voice codec Crystal-clear, HD audio performance HD, multi-touch screen Multiple interfaces 8-inch, In-Plane Switching (IPS) touchscreen 1,280 x 800-pixel high-resolution display Superwide, 178 viewing angle Bluetooth and Wi-Fi HDMI port Micro SD card slot HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 21

23 Cross-Terminal Consistent Experience 2.8-inch Color LCD 320 x 240 pixels 256K Color display 5-inch Color LCD 800 x 480 pixels 1.67M Color display Conference Control Instant conference, invite, mute, remove participants, and end conference Modern Design Ultra light, Ultra thin, stylish Easy Wiring Neat cabling, simple design HD Voice Perfect, pleasing voice quality HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 22

24 UC Improves Communication Efficiency ICBC ICBC Requirements Communication systems and business systems were totally independent from one another Communication between domestic branches and overseas branches was challenging Huawei Solution Huawei UC integrated with ICBC business systems to improve business process efficiency UC mobility features brought rich, flexible communication choices Convergence of audio, data, and video improved communications efficiency ICBC Values A convenient and efficient communications system UC are part of internal business process flows, improving communications and decision-making efficiency Seamless integration with telephone banking has transformed all employees into potential agents HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 23

25 China Meteorological Administration Huawei UC, Path to Convergent Communications CMA Requirements Low fixed phone utilization; make better use of existing network resources Construct a unified platform to enable network access via PSTN as well as IP and mobility/wireless networks Huawei Solution Interconnect with existing PBX; implement a unified access platform Deploy a public and private network address traversal solution Provide Presence, IM, and conference technology for better communications CMA Values Rich communications, solid communications security Improved communications efficiency, lower TCO HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 24

26 2Video Communication Solution Customization Professional design, one-stop delivery Telemedicine eclassroom Emergency Command Telecourt Management Platform Safety and Reliability Nine levels of backup Three-level encryption Streaming Server MCU Gateway SEC IRC ROD ARQ HD, low bandwidth 1080p60 H.264 HP + VME Telepresence Video Endpoint Desktop Endpoint Mobility Video HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 25

27 Huawei VC/TP Product Portfolio MCU Immersive Infrastructures Management Recording Endpoints HD Codec Peripherals Soft Terminal Telepresence Room Panoramic Telepresence MAX PRESENCE TP /TP3218 TP RP100 RP200 Wide Dynamic Range (WDR) HD Camera TE30 (Up to 1080p30) TE40/50/60 (Up to 1080p60) VPC600 VPC620 VPM200 Series TE Desktop TE Mobile VP9630 (24 x 1080p30) VP9650 (72 x 1080p30) VP9660 (192 x 1080p30) SMC SC RES

28 Panoramic Telepresence Panoramic Experience Super HD, narrow screen gap, precise directional sound Convergent Interconnectivity Compatible with Cisco, Polycom, Microsoft Reduces TCO 30% Bandwidth 25% Space 26% Power 42% Easy Operation Wireless touch controls One key to join a conference HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 27

29 Room Presence RP100/RP200 HD Camera & Codec 10-inch Tablet (Optional) LED Display Assembly Components Remote Controller VPM220 Ideal for small and medium-sized enterprises All-in-one integrated system includes camera, display screen, microphone, and codec RP-S: 1080p p5 or Dual 720p30; RP-A: Dual 1080p60 H.264 HP + VME 2.0: p; SEC 3.0+H.264 SVC: 20% anti-packet loss Embedded MCU that supports up to four or six video calls and three audio calls Remote control or easy-to-use 10-inch tablet with GUI HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 28

30 Micro Telepresence All-in-One HD VC terminal All-in-One Voice dialing VC terminal Voice dialing Easy mount Wireless connection VC terminal Wireless 512K HD at low bandwidth 512k) Plug and play, Easy maintenance HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 29

31 Mexico PEMEX Telepresence PEMEX Requirements Integrate equipment from multiple vendors, unify user experience Replace outdated equipment, provide a single service interface Interoperate with newly deployed Microsoft OCS/Lync systems Huawei Solution 200 Huawei Telepresence sets deployed Interoperability with existing systems Seamless integration with Microsoft Lync/OCS PEMEX Values True-to-life experience; improved conference quality Customer savings by preserving prior asset investment; lower OPEX HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 30

32 Huawei HD VC for Poste Italiane Poste Italiane Requirements Poste italiane is the largest postal service company listed in the global Fortune 500, employing more than 140K Expand the HD VC system for business development in multiple branches by leveraging the existing VC system Huawei Solution Huawei Terminals VC Platform Huawei 1080p60 HD VC terminals satisfied customer communication requirements The solution successfully passed proof of concept testing, showing good interconnection performance with existing VC systems Poste Italiane Values Compatibility with existing VC systems saved CAPEX Cost-effective equipment added to CAPEX savings HD VC enhanced the video conferencing experience HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 31

33 3Mobile Collaboration Solution Anywhere Any Device Any Application Consistent Experience Auto-adaption without screen distortion Wi-Fi/2G/3G/LTE VoIP IM Conference Video* Authorization Authentication 4-in-1 Client VoIP, IM Meeting, Video HME Huawei Media Engine ensures voice quality HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 32

34 Openness and Convergence HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 33

35 Mobility UC Saudi Arabian Oil IMS + BYOD More than 149 branches Saudi Arabian Oil More than 130K UC users The world s first and only IMS + BYOD UC solution 4-in-1 UC mobility clients, IDEO interface, consistent experience Unified large capacity management platform, supports 100K users Geographical redundancy: local survivability to % (carrier grade) Power saving: Up to 70% power reduction according to call traffic, via dynamic frequency adjustment technology HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 34

36 Industry Best Practices Huawei UC Huawei Technologies Co., Ltd More than 150K UC users 300+ branches worldwide Average cost reduction of 10% on personal calls Average mins per day saved on decision making Efficient, Convenient, Timely, and Reliable communications environment for all employees HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 35

37 4Convergent Conference Multiple options to join a convergent conference Office Home Manager Office Travel Common Area Partner Meeting Customer Office HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 36

38 Convergent Conference Presence Telepresence Desktop Presence Mobile Presence HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 37

39 Shandong Tobacco Convergent Conference Shandong Tobacco Requirements Remote conferencing to discuss business strategy and streamline management decision making Required inter-departmental interaction and cooperation for improved communication and more efficient execution Huawei Solution Convergent conferencing system with 1080p60 HD support; VC system with UC Gradual Decoder Refresh (GDR) and mobile device access Delivers multimedia convergent conferencing (audio, video, OA) across all departments Shandong Tobacco Values Employees can enjoy audio, video, and data communication anytime, from any location, using multiple devices over any network for maximum efficiency Hi-Fi HD audio and Super HD video provide an outstanding convergent conference experience HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 38

41 Daily Usage of Huawei Enterprise Communications 2M Voice Calls 600K mins Conference Calls 14K UC Client Logins 800M Instant Messages 1,200 Agents Online 50K mins TP Conferences 150 TB Video Surveillance Archived

42 Huawei System Design and Construction Requirements Business Growth Communication Efficiency Lower Collaboration Cost Support long-term rapid growth across business lines Align communications to fast-changing business needs Maintain reasonable cost levels

43 Huawei Enterprise Communications Roadmap Mobile Client PAD Client Convergence IP Phone IPCC Multimedia Conference Video Phone TP Full HD HD Video Web Client PC Client Unified Client Green Terminal IMS UC SNS 1998 TDM To IP CC IP-PBX SD 1993 TDM PBX All IP Video Mobility Convergent

44 ROI on Huawei Enterprise Communications Implementation Improved efficiency ($127 million) Reduced costs ($130 million) Business transformation ($139 million) Increased agility ($76 million) Travel time reduction Communication efficiency Improved decision making Travel cost reduction Office rental cost Better utilization of experts Increased user loyalty Improved information security Faster decision making Shorter sales cycles Faster Time-to-Market In 2011, UC&C brought $472 million in value-added benefits to Huawei R&D Sales Supply Chain Service Operations Less business travel Faster product development Accelerated Time-to-Market Less business travel Global Marketing conference virtualization Remote office/soho Shorter business negotiations Less business travel Tighter management of channels and suppliers Less business travel Remote office/soho Better support for business activities Better customer service Less business travel Better strategy implementation Better planning and execution

46 Most Competitive and Complete Product Line Product Innovation IVS IMS 1 st Panoramic TP 5.5 mm IVS TP/VC NVR 24 V1300N 72 10,000 users 1,440 agents 1,000 users ,000 users 7,560 Agents TCO 30% IEDO UC clients 1 Min. Use 5 Min. Proficiency users 100 users Most cost-effective IP Phone CAPEX 25% UC/CC 2 to 8 1 st all-in-one HD VC terminal TP Camera IP Terminal Soft Terminal Mobility/Flexibility Save space 80% Save bandwidth 50%

47 Independent R&D, Joint Innovation R & D strength 60K R&D engineers Over 2,000 UC&C patents ITU-T key influencer MPEG innovation leader 3GPP standardization R&D planning decades in advance