Marketing solutions experts dedicated to developing a host of offerings for credit unions
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1 Marketing solutions experts dedicated to developing a host of offerings for credit unions 1 Today s Discussion Latest tools and best practices that leverage the power of dynamic data to improve marketing and media advertising ROI Tools and Technology Retail Case Study Key Takeaways 1
2 Our Background Andy Prakken Current: EVP Chief Integration Officer Duffey Petrosky & Embark Digital Prior: EVP Chief Media Officer Team Detroit/WPP Experience: Global Media, Analytics, Digital Marketing, Branded Content & CRM Categories: Automotive, Financial Services, Technology, CPG, Healthcare, Retail, QSR, Apparel, and Military Mike Eckstein Current: SVP Duffey Petrosky Prior: SVP Group Communications Planning Director Team Detroit/WPP Experience: Media, Analytics, Digital Marketing & CRM Categories: Automotive, Financial Services, Technology, CPG, Healthcare, Retail, QSR, Apparel, and Education Paul Gazda Current: Digital Media Director Prior: Account Director Digital Marketing iprospect Experience: Global/National Paid Search, Search Engine Optimization, Social Media Marketing, & Analytics Categories: Automotive, CPG, Retail, Financial, Healthcare, Insurance, Technology, Education Big Data 2
3 Big Data There are lot of definitions The spectrum of specialist services and capabilities is exploding Finding an effective solution is imperative or risk being left behind 3
4 Integration is the Challenge These technologies must be harnessed to: Segment your consumers/audiences Provide personalized and relevant experiences Optimize and target media investments Personalization of Digital Marketing Personalization is the use of data to deliver a relevant and engaging experience to a consumer across channels and devices 4
5 Big Data Drives Personalization d Online Behavior Variables + Customer / Prospect Temporal Variables + Time of day + New/return visitor + Day of week Environment Variables + IP address + Country of origin + Time zone + Device type + Operating system + Browser type + Screen resolution + Time on site + Pathing + Previous product interests + Video engagement + Searches + Previous online purchases + Previous campaign exposure + Category affinity + Display ad engagement + Recency + Frequency Offline Variables + CRM + Membership + Call center + 3rd-party data Referrer Variables + Referring domain + Campaign ID + Affiliate + PPC + Natural search + Direct/bookmark + Social graph/login Personalization Challenges Anonymous Audiences Channel & Device Proliferation Disparate Data Sources & Tools 5
6 An Integrated Toolset is Required Cross-Device Graph Forrester Wave: Enterprise Marketing Software Suites Wave Report 2014 d Risky Bets Contenders Strong performers Leaders Strong SAS Institute Salesforce.com Teradata Current Offering SAP IBM Oracle Marketo Weak Weak Strategy Strong 2015 Systems Incorporated. All Rights Reserved. Adobe Confidential. 6
7 Adobe Provides Integration d Backbone of the Adobe Marketing Cloud Analytics Unified identity service Experience Manager Campaign Consolidated data platform Primetime Adobe Audience Manager Media Optimizer Real time activation hub to the ad and mar-tech Target Social ecosystems Measurement and Reach Across Devices Unified profil e across devices Measure and target people who have authenticated across multiple devices Measure and target people based on behavior conducted prior to an authentication event Target cross device profiles on DSPs, Adservers, and onsite personalization tools 7
8 Media Investment Tools to Drive ROI Case Study: Retail Lead Generation 8
9 Recommendations for Credit Unions Enable dynamic website content Enact personalized cross channel member communications online and offline Optimize media investments based on business objectives and ROI Recommendations for Credit Unions Geographic targeting to retail trade areas or specific growth opportunities Home Work 18 9
10 Who is FocusIQ We ve combined the talented CU Solutions Marketing Solutions team with Duffey Petrosky s staff of experts in advertising and marketing Duffey Petrosky is a leading marketing agency Top talent selected from the county s largest agencies Experience with many Fortune 500 brands (General Motors, Ford, Comcast, Blue Cross, Dominos, Farmers Insurance, Kohl s, IBM, Continental Airlines) + 19 Greater Value for Credit Unions Marketing Solutions Powered by FOCUSiQ Financial Resource Center Targeted Advertising & Data Analytics Marketing Consulting New expertise Big data technologies CRM Content and social media Stronger support system and process Creative 20 10
11 Targeted Advertising and Dynamic Data Applications Search Social Media Digital Display Ads Content Marketing Our data platform leverages real-time data from targeted media Continuous improvements in ROI Investments optimized Customized key metric reporting tools/dashboards Simplified decision making 21 We look forward to providing you with the right marketing solution to drive your business success. 11
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