Information for Stakeholders and Participants in CFPA Certification Training Programs offered in Higher Learning

Transcription

1 Information for Stakeholders and Participants in CFPA Certification Training Programs offered in Higher Learning Institutions by Authorized BCI International Center for Outsourcing Studies (ICOS) Statutory Disclaimer: This document has been prepared by BCI ICOS Assistance Cell to guide ICOSs in the conceptualization of the Certification Training programs they offer from their Training centers in their respective countries. The Training hours may differ from country to country. KENYA

2 Program Information What is CampusCFPA Campus CFPA is the CFPA Certification Training program offered to academic institutions for their students across Universities in Kenya. This program is conducted in the premises of the university/ college by authorized BCI ICOS partners. After the completion of the Training Program, the students take the BCI online CFPA Certification Examination (BCE). Qualifying students are awarded the CFPA Certification and the CFPA Designation. Critical Objectives of CampusCFPA BCI authorized ICOS partners worldwide seek the following outcomes from the CampusCFPA Certification Training Program: 1. The trainee students should be able to qualify and pass the BCI Certification Examination and get BCI Certified. 2. The trainee students should develop BPO requisite knowledge base and skill sets to work at the entry level in Financial Processing BPO organizations. 3. The trainee students should be able to conduct themselves as responsible global citizens and ethical performance driven professionals. 4. The trainee students are able to get employment offers from BPO companies after getting BCI Certified.

3 Program Options & Prescribed Candidacy: OPTION Eligible/ Candidacy Levels Total Training Period in # of Semesters Total Training in # of weeks Hrs/ week Total Training duration in Hours Guiding Principle for Training Scheduling Mach 1 Mach 2 1st/ 2nd semesters 3rd/ 4th/ 5th semesters st & 2nd semester students to be trained together 3rd, 4th and 5th semester students to be trained together Mach 3 6th/ 7th/ 8th semesters th, 7th and 8th semester students to be trained together Assumptions 1 semester = 20 Active Study Weeks Minimum # of Semesters a Mach 1 registrant will get to complete Minimum # of Semesters a Mach 2 registrant will get to complete Minimum # of Semesters a Mach 2 registrant will get to complete Training Mechanism & Methodology: Since the target trainees are fresh students with a majority of them in experienced in BPO, Kenya Methodist University (KeMU) considers it important to follow a mix of training and learning methods and aids to help them develop skills and internalize BPO critical knowledge. KeMU uses the following training instruments and methods across campuses in Kenya: 1. Instructor/ Trainer led classroom/ training sessions for learning of concepts and principles related to various BPO industry dimensions. 2. Role Plays and Case Demonstrations to help internalize knowledge and application skills in critical areas. 3. Quizzes and PC Skills assignments to help refine and polish tasking skills as required in entry level assignments in BPOs. 4. Company visits to BPO organizations and call centers. 5. Internal Tests to ensure continuous learning of students.

4 Program Plan: PROGRAM Areas of Knowledge & Competence Pre requisites for Financial Process Associates at the entry level as prescribed under HCMS21, Release 2.0, Mach 3 Mach 2 Mach 1 1 Nature & Typology of BPO Services 1.1. Concept and advantages of Business Process Outsourcing 1.2. Categories and Types of BPOs and BPO services 2 BPO Operations & Work Environment 2.1 Organization & Workplace Structures in BPOs 2.2 Equipment & Technologies generally deployed in BPOs 2.3 Common Modes and Media of Service Delivery in BPOs 3 Personal Effectiveness Principles & Techniques 3.1 Challenges & Demands of BPO Work Environment 3.2 Creating & Managing Personal Brand Equity in Workplace 3.3 Managing Personal Time 3.4 Managing Stress 3.5 Managing Professional Growth 4 Role profile of a Finance & Accounting Services Associate 4.1 Typical Key Result Areas (KRAs) of an F&A Services Professional 4.2 Skills & Competencies of an F&A Services Professional 5 Finance & Accounting Processing Tasks & Activities Fundamentals of contemporary Finance & Accounting BPO domain 5.2 Basic Concepts, Principles & Techniques in Contemporary Finance & Accounts 5.3 Knowledge about Commonly Outsourced Finance & Accounting Tasks and Activities Keyboarding Skills Keyboarding Speed & Accuracy in English Language 7 Computing & Internet related Operations Proficiency in basic PC Based computing applications 8.2 Internet Operations 8 Language Structure, Vocabulary & Comprehension Correct usage of Grammar & Structure 8.2 Vocabulary 8.3 Listening Comprehension Total Training Duration in Hours The training hours mentioned in the grid above are only indicative and may be changed slightly in different training centers dependent on their trainee requirements. The Training areas mentioned in the grid are not exhaustive. For details, please refer to the Official BCI CFPA CBOK.

5 BCI Certification Examination: 1 Components of CFPA Assessment for first time BCI Registrants. Assessment Category Assessment Components Marks A1 CFPA DOMAIN KNOWLEDGE ASSESSMENT 300 A2 KEYBOARDING SKILLS ASSESSMENT 100 A3 COMPUTING SKILLS 100 A4 LANGUAGE STRUCTURE, VOCABULARY & COMPREHENSION 100 TOTAL The CFPA BCE Test Paper carries multiple choice answer type questions with 300 marks on the maximum and is timed for minutes. 3 The BCE carries questions based on topics and areas mentioned in the CFPA CBOK. 4 The weights accorded to different knowledge areas in the CFPA Test Paper are as follows: Weights accorded to different Areas of professional knowledge to be assessed in the CFPA Certification Examination are as follows Module 1 Module 2 Module 3 Module 4 Module 5 Nature & Typology of BPO Services BPO Operations & Work Environment Personal Effectiveness Principles & Techniques Role profile of a Finance & Accounting Services Associate Finance & Accounting Processing Tasks & Activities 10% 10% 10% 10% 60% 5 RETEST FACILITY: 5.1 BCI allows FREE reappearance opportunity to registrants/ participants after the First Failure. The registrants/participants have to apply for the Retest in a prescribed format available with the ICOSs and are bound to follow the examination schedule as fixed by BCI. 5.2 If a registrant/ participant fails for the second time (called the Second Failure), (s)he is spun back to the pre certification training (PCT) stage and (s)he has to undergo the PCT all over again after paying the fee prescribed by the BCI ICOS at the time of re registration.

6 CERTIFICATION LIFE: A CFPA Certificate is valid for exactly 3 years from the date of its award. Application for recertification to BCI has to be made at least three months prior to the date of expiry of the Certification. Recertification applicants have to take the CFPA Refresher Examination and submit a Self Evaluation Report. Important: The information presented in this document may change without prior notice, in keeping with the changes in BCI s global Certification management policies.