The utility of the future

Transcription

1 The utility of the future reaching new heights Avista Utilities Scott Morris Jim Kensok Name Name

2 You have the vital information to transform your business. Yet you re not maximizing its value.

3 Leveraging a key asset you already have Meter data it is the essence of your business. It tells you: > how much energy or water is being used > where it is being used > when it is being used > who is using it What you do with that data makes all the difference!

4 Energy intelligence Meter data is energy intelligence. When applied across your delivery system, workforce, and other market participants, it helps you > drive out cost > optimize revenue and profits > share information > increase efficiency

5 Applying energy intelligence Sharing knowledge across boundaries gets the right information, to the right people, at the right time, in the right form. Use it to > optimize delivery > optimize use > optimize operations > optimize market operation

6 An analogy scanners Then: > eliminate entry errors Now: > transformation of supply chain management > integral to customer relationship management > self-scanning labor reduction, customer convenience > integration with credit/debit cashless transaction, revenue assurance Result: business process transformation

7 An analogy meter data Then: > measure for monthly billing Now: > cost and labor reductions > energy management customer, infrastructure, expense management > asset optimization capacity, performance and cost > design precision capital avoidance, reliable delivery system > forecasting commodity and asset management Result: business process transformation

8 Industry outlook Load data warehousing is the most important emerging strategic initiative for utilities. The Meta Group

9 Industry outlook Successful energy companies will focus on interval meter data as an enterprise resource that provides value to both internal and external users. The Meta Group

10 Industry outlook In addition to being a base for revenue processing, information about energy consumption is critical for commodity/ asset management optimization. The Meta Group

11 Industry outlook early adopters of this technology will gain a significant advantage by leveraging the value of the data and by influencing regulatory decisions and standards at the earliest stages. Cambridge Energy Research Association

12 Industry outlook T&D optimization strategy will leverage Advanced Metering Technology Solutions enabling many value propositions for enhanced and new business functions. IBM

13 Vision Construction Maintenance Energy delivery Trouble call Customer service Billing Rates Marketing Regulatory

14 Optimize meter data collection UTILITY Interfaces & Integration for multiple users Top down Bottom up Load Tamper Outage Weather Power quality Integrated data validation Meter data collection

15 Optimize meter data collection UTILITY UTILITY Interfaces & Integration for multiple users Top down Bottom up Interfaces & Integration for multiple users Load Tamper Top down Bottom up Outage Weather LoadPower quality Tamper Outage Integrated data validation Weather Power quality Meter data collection Integrated data validation Meter data collection

16 Optimize energy & water use Top down UTILITY Regulatory Marketing Rates Billing Revenue assurance Customer service Interfaces & Integration for multiple users Bottom up Usage & pricing presentment Energy audits & analysis Rates & contracts Billing & settlements Load control WMS Demand response Load curtailment Conservation On-line bill payment CIS Integrated data validation Meter data collection

17 Optimize energy & water use Regulatory Marketing Regulatory Rates Usage & pricing presentment Marketing Revenue assurance Energy audits & analysis Rates Usage & pricing presentment UTILITY Rates & contracts Revenue assurance Energy audits & analysis Billing & settlements UTILITY BillingRates & contracts Load control Customer service Billing & settlements Demand response Load curtailment Billing Load control Customer Interfaces service & Integration for multiple users Conservation Demand response On-line bill payment Top down Bottom up Load curtailment WMS Conservation On-line bill payment CIS WMS Integrated data validation Meter data collection CIS

18 Optimize energy & water delivery T&D, substation design Delivery system consulting asset utilization Joint use Proactive asset monitoring Construction Top down Maintenance Trouble call UTILITY Regulatory Marketing Rates Billing Revenue assurance Customer service Interfaces & Integration for multiple users Bottom up Usage & pricing presentment Energy audits & analysis Rates & contracts Billing & settlements Load control WMS Demand response Load curtailment Conservation On-line bill payment CIS SCADA Integrated data validation Meter data collection

19 Optimize energy & water delivery T&D, substation design T&D, substation Delivery designsystem consulting Construction Delivery system consulting asset Asset utilization management asset utilization Joint use UTILITY Maintenance Joint use Maintenance Proactive asset monitoring Proactive asset monitoring Billing Customer service Trouble call Trouble call SCADA Interfaces & Integration for multiple users Top down Integrated data validation Meter data collection SCADA Regulatory Construction Marketing Rates Usage & pricing presentment Revenue assurance UTILITY Energy audits & analysis Bottom up Rates & contracts Billing & settlements Load control WMS CIS Demand response Load curtailment Conservation On-line bill payment

20 Optimize operations T&D, substation design Delivery system consulting asset utilization Joint use Proactive asset monitoring Construction Top down Maintenance Trouble call UTILITY Regulatory Marketing Rates Billing Revenue assurance Customer service Interfaces & Integration for multiple users Bottom up Usage & pricing presentment Energy audits & analysis Rates & contracts Billing & settlements Load control WMS Demand response Load curtailment Conservation On-line bill payment CIS SCADA Integrated data validation Meter data collection Construction / maintenance Billing investigations s Credit & collections Joint use Meter reading Leak response Outage response Metering services Workforce management

21 Optimize operations T&D, substation design Delivery system consulting asset utilization Joint use Proactive asset monitoring Construction Regulatory Marketing Rates Interfaces & Integration UTILITYfor multiple users Maintenance Top down Trouble call Billing Revenue assurance Customer service Interfaces & Integration for multiple users Bottom up Usage & pricing presentment Energy audits & analysis Rates & contracts Billing & settlements Load control WMS WMS CIS Demand response Load curtailment Conservation On-line bill payment SCADA CIS SCADA Construction / maintenance s Construction Joint / maintenance use Leak response s Joint use Outage response Leak response Outage response Integrated data validation Meter data collection Workforce management Workforce management Billing investigations Credit & collections Billing Meter investigations reading Credit Metering & collections services Meter reading Metering services

22 Optimize market operation Generation ISO / RTO, scheduling & settlements Rates, returns, reporting Commodity management OTHER PARTIES T&D, substation design Delivery system consulting asset utilization Joint use Proactive asset monitoring Top down Construction Maintenance Trouble call UTILITY Regulatory Marketing Rates Billing Revenue assurance Customer service Interfaces & Integration for multiple users Bottom up Usage & pricing presentment Energy audits & analysis Rates & contracts Billing & settlements Load control WMS Demand response Load curtailment Conservation On-line bill payment CIS SCADA Integrated data validation Meter data collection Construction / maintenance Billing investigations s Credit & collections Joint use Meter reading Leak response Outage response Metering services Workforce management

23 Optimize market operation ISO / RTO ISO / RTO Generation Generation, scheduling & settlements Rates, returns, reporting Commodity management, scheduling & settlements Rates, returns, reporting Commodity management OTHER PARTIES T&D, substation design Delivery system consulting asset utilization Joint use Proactive asset monitoring Regulatory OTHER PARTIES Marketing Construction Rates Revenue assurance UTILITY Maintenance Billing Customer service Trouble call Interfaces & Integration for multiple users Top down Bottom up Usage & pricing presentment Energy audits & analysis Rates & contracts Billing & settlements Load control WMS Demand response Load curtailment Conservation On-line bill payment CIS SCADA Integrated data validation Meter data collection Construction / maintenance Billing investigations s Credit & collections Joint use Meter reading Leak response Outage response Metering services Workforce management

24 Utility of the future Generation ISO / RTO, scheduling & settlements Rates, returns, reporting Commodity management OTHER PARTIES T&D, substation design Delivery system consulting asset utilization Joint use Proactive asset monitoring Interfaces & Integration for multiple users Top down Construction Maintenance Trouble call Regulatory Marketing Rates UTILITY Revenue assurance Billing Customer service Bottom up Usage & pricing presentment Energy audits & analysis Rates & contracts Billing & settlements Load control WMS Demand response Load curtailment Conservation On-line bill payment Energy data CIS SCADA Integrated data validation Meter data collection Construction / maintenance Billing investigations s Credit & collections Joint use Meter reading Leak response Outage response Metering services Workforce management

25 Utility of the future Generation ISO / RTO, scheduling & settlements Rates, returns, reporting Commodity management OTHER PARTIES T&D, substation design Delivery system consulting asset utilization Joint use Proactive asset monitoring Interfaces & Integration for multiple users Top down Construction Maintenance Trouble call Regulatory Marketing Rates UTILITY Revenue assurance Billing Customer service Bottom up Usage & pricing presentment Energy audits & analysis Rates & contracts Billing & settlements Load control WMS Demand response Load curtailment Conservation On-line bill payment Energy data CIS SCADA Integrated data validation Meter data collection Construction / maintenance Billing investigations s Credit & collections Joint use Meter reading Leak response Outage response Metering services Workforce management

26 Tactical strategic transformational Where do you want to be?

27 Tactical to transformation Data collection Energy management Asset optimization Design Execute work Customer care > objective Collect usage data Cost reduction Optimize capacity & performance Build & maintain infrastructure Improve productivity Strengthen relationships

28 Tactical to transformation Data collection Energy management Asset optimization Design Execute work Customer care > objective Collect usage data Cost reduction Optimize capacity & performance Build & maintain infrastructure Improve productivity Strengthen relationships > tactical Products EMR Products Load control Products Asset db Products Design tools Products Work mgmt. Products Rates AMR Settlements Design tools Flow models Survey tools Energy mgmt. data Trouble call Consulting

29 Tactical to transformation Data collection Energy management Asset optimization Design Execute work Customer care > objective Collect usage data Cost reduction Optimize capacity & performance Build & maintain infrastructure Improve productivity Strengthen relationships AMR + Load control AMR + Asset db + Analytics > strategic + Design tools Work management + data + + Curtailment > tactical Products EMR Products Load control Products Asset db Products Design tools Products Work mgmt. Products Rates AMR Settlements Design tools Flow models Survey tools Energy mgmt. data Trouble call Consulting

30 Tactical to transformation Data collection Energy management Asset optimization Design Execute work Customer care > objective Collect usage data Cost reduction Optimize capacity & performance Build & maintain infrastructure Improve productivity Strengthen relationships > transformational Access to actionable information across boundaries Incremental technology automation steps + integration with legacy systems + business process optimization AMR + Load control AMR + Asset db + Analytics > strategic + Design tools Work management + data + + Curtailment > tactical Products EMR Products Load control Products Asset db Products Design tools Products Work mgmt. Products Rates AMR Settlements Design tools Flow models Survey tools Energy mgmt. data Trouble call Consulting

31 Why make the climb? > leverage every resource people assets technology > optimize revenue and profits > increase payoff of existing investments > drive out costs > increase efficiency > ensure reliable delivery > connect with > meet regulatory requirements > conserve capital or reduce O&M > deliver shareholder value > deliver on resource conservation initiatives

32 Minimizing risk > choose a portfolio of interoperable business process optimization solutions across operations > choose a partner experienced in transforming meter data to load data and applying it to your other applications further payoff on legacy systems > choose your integration initatives and take others off your desk to free capital resources for other things > choose solutions that can be deployed incrementally not just meter reading that enable you to move toward transformation over time > choose an open approach enabling you to use what you have or choose other solutions low risk enables upside

33 Thank you where do we go from here?

34 Know more Solutions Utility of the future Opportunity analysis Road map Next step About Itron

35 Road map Show me the transformation! > Meter data collection > Energy management > Asset optimization > Delivery system design > Workforce management > Customer care

36 Generation ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS

37 Meter data collection Generation ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Asset data warehouse Integrated data validation Meter data collection

38 Meter data collection Generation ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Asset data warehouse Theft & fraud Integrated data validation Meter data collection

39 Meter data collection Generation ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Asset data warehouse Outage Integrated data validation Meter data collection

40 Meter data collection paradigm shift Generation ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Asset data warehouse Theft & fraud Outage Integrated data validation Meter data collection

42 Energy management Generation ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Asset data warehouse Weather Integrated data validation Meter data collection > load management > financial management > procurement management

43 Energy management Generation ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS > capacity planning / design > capacity management Asset data warehouse Weather Integrated data validation Meter data collection > load management > financial management > procurement management

44 Energy management Generation ISO / RTO > forecasting > scheduling > settlement Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Asset data warehouse Weather Integrated data validation Meter data collection

45 Energy management paradigm shift Generation ISO / RTO > forecasting > scheduling > settlement Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS > capacity planning / design > capacity management Asset data warehouse Weather Integrated data validation Meter data collection > load management > financial management > procurement management

47 Asset optimization Generation Analytics & prediction ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Asset data warehouse Modeling Weather > equipment capacity > performance > maintenance history Integrated data validation Meter data collection

48 Asset optimization Generation Analytics & prediction ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS asset optimization > analytics > planning > monitoring Asset data warehouse Integrated data validation Modeling Weather Meter data collection

49 Asset optimization Design Tools > cost > reliability Generation Analytics & prediction ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Asset data warehouse Modeling Weather Integrated data validation Meter data collection

50 Asset optimization paradigm shift Design Tools > cost > reliability Generation Analytics & prediction ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS asset optimization > analytics > planning > monitoring > equipment capacity > performance > maintenance history Asset data warehouse Integrated data validation Meter data collection Modeling Weather

52 Delivery system design Design Tools > design > optimize Generation Analytics & prediction ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Asset data warehouse Weather Integrated data validation Meter data collection

53 Delivery system design Generation Analytics & prediction ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Workforce management tools > evaluate > construct > maintain Asset data warehouse Integrated data validation Meter data collection

54 Delivery system design paradigm shift Design Tools > design > optimize Generation Analytics & prediction ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Workforce management tools > evaluate > construct > maintain Integrated data validation Asset data warehouse Weather Meter data collection

56 Workforce management Generation ISO / RTO Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Workforce management tools > resource planning and forecasting > work management / dispatch > prescheduled and dispatched > geography based Asset data warehouse Integrated data validation Weather Meter data collection

58 Customer care Generation ISO / RTO > reliability Regulatory Rates Billing Meter reading Maintenance Marketing Customer service Trouble call Construction Wholesale Revenue protection Metering Billing SCADA ERP WMS CIS Asset data warehouse Theft & fraud Outage Integrated data validation Meter data collection > load management > financial management > procurement management

59 Now you know