Greater Wellington Regional Council

Transcription

1 Origen Technology Limited Case Study Greater Wellington Regional Council Integrated Environmental Management Database Version 1.0: March 2010 Presented by: Roy Simpson

2 Case Study for Greater Wellington Regional Council Council profile Local government in New Zealand is represented by regional and territorial (city or district) councils. Regional councils like Greater Wellington cover larger areas than territorial councils - there are eight territorial councils within Greater Wellington Natural resources, and their use, often cross local boundaries so regional councils manage these resources for the benefit of the whole region. Some things, like transport planning, are also best carried out at a regional level. COPYRIGHT ORIGEN TECHNOLOGY LIMITED PAGE 2

3 Business situation Greater Wellington has statutory responsibilities with regard to managing the region s environment. To assist in this role it had, over the years, developed a suite of software that staff use to support these responsibilities. The in-house development had not kept pace with technology and required substantial internal expertise to support. The suite of software that had been developed consisted of the following components. Core land system Resource consents processing Pollution incidents response and follow up Pest plant inspections Potentially contaminated site identification Wetlands identification and landowner support Well and borehole record keeping GIS integration Greater Wellington commissioned Origen to provide an integrated solution to replace these loosely coupled components. At the same time new functionality is required to assist with State of the Environment Reporting. Scope of Work The scope of work included was; Supply of appropriate software to replace the existing systems Install and configure the selected software Development of agreed customisations to meet specific needs that cannot be met through standard configuration. The migrate of data from existing systems Provision of technical and user documentation Provision of user training Provision of ongoing maintenance and support COPYRIGHT ORIGEN TECHNOLOGY LIMITED PAGE 3

4 Solution The core software solution was the Ozone Resource Consents and Environmental Services modules. These modules were widely used by District and City Councils within New Zealand but required significant configuration to meet the unique requirements of Regional Councils. The technology is Microsoft.NET coupled with Microsoft SQL database which provides an environment that can be supported by GWRC technical staff. The Ozone Software modules provided were; Ozone Contacts database This module provides the Council with a central customer name and address database. Included within the module are extensive tools for managing contact details and merging duplicate records when required. Full NZ Post PAF file integration is also supported. Ozone Contact Centre All customer contact and requests for service are managed by this module. Requests are classified by customer services staff which automatically initiates relevant workflow actions. Ozone Resource Consents Land use consents and monitoring including; o Resource Consent Application receipting o Tracking the processing and consideration of each application o Managing the process timetable including time extensions and processing halts o Managing communications with applicants and submitters o Managing any hearing processes or appeals o Categorising the types of consents issued o Recording the results of each application o Recording the conditions of each consent granted o Record the geographic details of each consent o Recording the results of monitoring compliance with consent conditions. o Calculating annual charges o Providing simple workflow and reminders of tasks due. o Comprehensive reporting COPYRIGHT ORIGEN TECHNOLOGY LIMITED PAGE 4

5 Ozone EDRMS integration Querying on related documents from Councils EDRMS with ability to automatically generate and register documents directly from Ozone. Ozone QuBE reporting Genuine end user Query By Example tool that provides users a simple method to extract and analyse data real time. Ozone Portal Executive information reporting suite that presents high quality graphical output to management staff for performance monitoring. Ozone GIS Spatial integration with Council s ARC (ESRI) GIS. Related services provided were; Project Management Origen s PRINCE2 qualified project managers use a well established methodology to ensure the project was delivered on time to budget. Data migration Experienced data migration specialists were assigned to extract, transform and load existing data to provide a seamless transition from the various Council data sources. Integration Working closely with Council technical staff Origen developed a suite of webservices to integrate the required systems. Training Origen s staff are specialists in Local Government, in many cases having been previously employed by Councils, all training is relevant with typical case scenarios that are appropriate to the training and easily understood. Implementation Consultancy As Origen is the developer of Ozone all facets of the module are understood in minute detail which greatly assists the implementation process reducing risk. COPYRIGHT ORIGEN TECHNOLOGY LIMITED PAGE 5

6 Benefits Greater Wellington has realized a number of benefits over the in-house legacy system since the solution went live in Principally risk was reduced as the Ozone solution has an active user group and benefits from annual upgrades that ensure technology improvements are implemented. Extended functionality of solution included all business requirements Modern user interface assists training of new staff Better information sources available to staff and customers from QuBE Webservices to provide online data capability for customer self service Annual upgrades of technology included Support delivered via professional helpdesk (ITIL) In summary, due to the highly configurable nature of Ozone (Using the Origen Development Environment) the solution is a perfect fit for GWRC s needs. COPYRIGHT ORIGEN TECHNOLOGY LIMITED PAGE 6