Appendix E Florida Gulf Coast University Technology Resources - CAPABILITIES, KSAs and SERVICES FY Educause Domain (Service)
|
|
|
- Florence Norma Wiggins
- 10 years ago
- Views:
Transcription
1 Technology Resources - CAPABILITIES, KSAs and S Pat AETS Network Educational Technology istration of FGCU student network domain Critical and complex domain management and security of all current and archived FGCU student network accounts and all academic data, software and systems with limited technical staff and time resources. This results in expanded timelines to complete multiple, overlapping critical projects, updates and upgrades. Additional funding for expansion of related staff resources that may allow for possibilty of extra work shifts. Pat AETS Multimedia Educational Technology Pat AETS Multimedia Educational Technology Pat AETS Multimedia Educational Technology Video and audio capture and/or live stream of class or events Daily maintenance and 'immediate dispatch' (via x-7100) of all integrated classroom teaching stations Daily maintenance and management of projection systems installed in all multipurpose rooms Requires AET technician assistance and moderation Availablity of rooms for required maintenance and or equipment replacement; modifying existing ystems to new digital ; increased number and complexity of systems ed with restricted staffing resources. Increased number and complexity of venues ed with restricted staffing resources. Invest in system to automate audio and video capture and/or live stream - Phase 1 for course delivery Page 1 of 11
2 Technology Resources - CAPABILITIES, KSAs and S Pat AETS elearning Educational Technology "Tier One" of Canvas LMS Restricted hours of Funding required to expand hours of to 120 hrs/week Pat AETS Multimedia Educational Technology Daily, maintenance and management of equipment loans Obsolete equipment replacement; increase stock to accommodate additonal requests for audio and video Pat AETS Multimedia Educational Technology Technology coordination and oversight for all special events Increased number and complexity of setups ed with restricted staffing resources; hours of extends to evenings and weekends; increased number of off site event setups ed with restricted number of full time staff; difficult to transport equipment for complex events with existing transportation carts. Pat AETS System Educational Technology istration of Canvas Learning Mgmt System No dedicated departmental SQL Expand funding for staff training and appropriate certification Pat AETS Network Enterprise Information Systems & istration, management, security and maintenance of all Academic servers and services Page 2 of 11
3 Technology Resources - CAPABILITIES, KSAs and S Pat AETS Classroom/Lab Educational Technology Pat AETS Network Educational Technology Pat AETS System Enterprise Information Systems & Pat AETS System Educational Technology Daily and management of 1,000+ fixed student workstations in classrooms and physical labs Management and maintenance of virtual computer labs for faculty and students istration of OpenText (formerly RedDot) Content Management System Growing need to identify space to accommodate additonal computer classrooms; Majority of Obtain funding and identify space installed computers are PCbased. Must address growing in order to expand number of Macbased computers. need to expanded use of Mac-based computing for course-related and research initiatives. Management and maintenance of CheckBox survey system for on-going management and scheduled maintenance for on-going, management Pat AETS System Educational Technology Departmental business systems (AETS property management and inventory, event scheduling and invoicing, equipment loan services) No dedicated administrative/clerical. Existing staff resources used. for dedicated departmental system administration. Page 3 of 11
4 Technology Resources - CAPABILITIES, KSAs and S Pat AETS Classroom/Lab Educational Technology Regularly scheduled maintenance/technical 'walk-throughs' of all classrooms and multipurpose venues to verify systems viability Classrooms in use, limiting access for technical repair, upgrade, maintenance Expand hours of AETS service or reserve rooms for maintenance checks during normal work hours Pat AETS Multimedia Educational Technology Pat AETS Classroom/Lab Educational Technology Multimedia classroom podium system programming (AMX) Academic software license management Staff time restrictions allowing for certification instruction and testing Additional licenses of various titles required to accommodate growing student FTE Regular funding targeted annually for new and additional academic software licenses of Banner student, Finance, Human Resources, DegreeWorks, BRM, and Gulfline User training and development/keeping up with user requests for new projects or interfaces Expand funding for Staff training and enduser training / evaluate options for internal training of document Imaging and Implementation User buy in / training for users and administrators Expand funding for Staff training and enduser training / evaluate options for internal training of Operationals Data Store and Cognos reporting systems Additional licenses and reporting needs for data s required to accommodate growing staff and faculty Expand livenses and staffing resources to allow for on-going, management and scheduled maintenance Page 4 of 11
5 Technology Resources - CAPABILITIES, KSAs and S of Blackboard for on-going, management of R25 Scheduling for on-going, management of pave Judiciary of Florida Virtual Campus - Transient student of Electronic Transcript processing of oracle databases Additional licenses and needs for data required to accommodate growing staff and faculty for on-going, management for on-going, management for on-going, management of internally developed applications (directory, reporting, orientation system, state file requirements) Additional needs for data required to accommodate growing staff and faculty for on-going, management Page 5 of 11
6 Technology Resources - CAPABILITIES, KSAs and S of internally developed applications (directory, reporting, orientation system, state file requirements) Additional needs for data required to accommodate growing staff and faculty for on-going, management BTS Projects Information Systems Applications Mary BTS System Information Systems Applications Project management for 3rd party applications and implementation of misc applications (imodule ) Task automatiion and scheduling Additional needs for data required to accommodate growing staff and faculty Additional needs for data required to accommodate growing staff and faculty Additional needs for data required to accommodate growing staff and faculty for on-going, management for on-going, management for on-going, management Mario LIB System Information Systems Applications istration of ILS (Integrated Library Management Systems), daily reporting, batch processes, ticket entry, troubleshooting - Aleph ILS/Mango, Illiad, Library web services No dedicated departmental programming/reporting Expand funding for staff training and appropriate certification to address the recent and anticipated increase in web delivery systems served Page 6 of 11
7 Technology Resources - CAPABILITIES, KSAs and S Mario LIB Library/Lab Educational Technology Regularly scheduled maintenance and daily systems management processes Labs in use, Library open 108 hours/wk and 24 hour periods, limiting access for technical repair, upgrade, maintenance. Expand hours of LIB service to include on-call/maintenance dedicated weekend/overnight personnel, reserve lab portions for maintenance checks during evening work hours Mario LIB Library Staff and Lab Information Technology Support Daily of 300+ fixed workstations in library offices and labs Majority of installed computers are PC-based. Must address growing need to expanded use of library and walk-in Macbased computing. Obtain funding and identify library space in order to expand number of Mac-based computers. Mario LIB System Enterprise Information Systems & istration of Library Network/Web/Lab/ Office systems and servers newly extended and 24 hours library open periods limit access to maintenance and require more after-hours. Expand hours of LIB service to include on-call/maintenance dedicated weekend/overnight personnel. Expand funding for staff training and appropriate certifications. Modify existing position classifications and descriptions (per the recommendations previously submitted to HR in the IRC Technology Classifications document) Page 7 of 11
8 Technology Resources - CAPABILITIES, KSAs and S Mario LIB istrative/clerical Information Technology Support Departmental business systems (LIB property management and inventory, ticket entry, misc. setup services) No dedicated administrative/clerical. Existing staff resources used. for dedicated departmental systems management Mario LIB System Neal TELECOM System Neal TELECOM Telecom/istrative Neal TELECOM Telecom/istrative Neal TELECOM istrative/clerical Enterprise Information Systems & Enterprise Infrastructure & services Information Technology Support Information Technology Support Information Technology Support Dave WEP elearning Educational Technology istration of Library Digital Resources Access services (e-resources mgmt and access, authentication) istration, intstallion and maintenance of telecommunications equipment and Server Regular Moves, Adds, Changes of equipment and accounting for montly chargebacks. Emergency Notification and for Code Blue Systems, Siren, emergency call boxes, satellite phones and classroom phones. University Operator "Tier Two" Faculty of Canvas LMS No dedicated for rapidly expanding e-delivery of all library materials and services. Crucial for expansion of DL initiatives on campus. for dedicated departmental systems management 24/7 Response and training. Expand Staffing to on-call. Training on Avaya systems and Bitek Call Accounting System Funding and of a centralized emergency notification system. Restricted hours of Create regular training programs with adequate funding. Expand staff to emergency notification systems and backup for this position Funding to expand hours of to 120 hrs/week Page 8 of 11
9 Technology Resources - CAPABILITIES, KSAs and S Dave WEP elearning Educational Technology Dave WEP elearning Educational Technology Dave WEP elearning Educational Technology Dave WEP Web Daily to faculty and adjuncts for ed educational Technology training (Canvas LMS, Adobe Connect, Checkbox Survey, SoftChalk, etc.) Instructional Design for fully online, hybrid, and tech enhanced face-to-face courses. Design and development of official FGCU Websites for all FGCU units. 1) Restricted hours of. 2) Browser updates. 3) Adoption of continues to increase. 4) Technology continues to become more complex. 1) Availability of Computer Classrooms. 2) Tracking registrations and attendance. 1) Last minute assignment of faculty to a course. 2) Course moved from F2F mode to hybrid or online delivery mode at will. 3) No established minimum design standards online or hybrid courses. 1) Funding required to expand hours of to 120 hrs/week. 2) Quicker adoption of ed browser updates. 3 and 4)Implement a structure of student OPS' that operate between the client/tier 1 and the e-learning Designers. 1) Funding and Space for a dedicated Faculty training facility that seats 20. 2) Deploy an enterprise wide training registration system. 1) Develop model courses where most appropriate. 2) Implement a process for moving courses to a hybrid or online mode. 3) Establish minimum design standards and implement a review process for all online and hybrid courses. Dave WEP Web Design and development of official FGCU Web Applications. Page 9 of 11
10 Technology Resources - CAPABILITIES, KSAs and S Dave WEP Web Daily to 100+ staff assigned the role of FGCU Web editor. Support demands are Streamline the request increasing as more websites process. Implement a come online, website structure of student OPS' that necessity grows, and websites operate between the client and become more complex. the Website Developers. Dave WEP Web Oversight of the FGCU public facing website. Due to the continuous growth of the FGCU website (sites and pages), monitoring the FGCU website for quality and compliance with Web and Accessibility standards takes time away from development and. Provide Web quality and Web compliance training to FGCU Web editors to enable them to selfassess the websites they are responsible for. Dave WEP Web Daily and maintenance of FGCU developed Web Applications. 1) Browser updates. 2) Growing demands for more features. 3) Changing state and accreditation requirements. Sven BTS Help Desk Information Technology Support Faculty/staff/student After hours / call desktop /break fix volume / Mac maintenance Explore more self help options, or additional funding for after hours Sven BTS Help Desk Educational Technology Lab for student labs in housing Mostly remote due to distance Check annually with housing to see if is matching requirements Sven BTS Network Enterprise Infrastructure & services server/system administration Application/services growth, device sprawl Formalize project processes and explore additional funding Page 10 of 11
11 Technology Resources - CAPABILITIES, KSAs and S Sven BTS Network Enterprise Information Systems & database administration Sven BTS Help Desk & Network Information Security end user security training Sven BTS Network Identity Management user MAC, auditing Sven BTS Network Communications Infrastructure network administration (wired and wireless) Server sprawl, lack of expusre/training Time to update curriculum/lack of policy to require training What to audit? Unknown requirements? Growth in clients / bandwidth consumption Vendor trainings Create curriculum online and assign to specific person or outsource training to something like SANS institute Explore best practices and document time spent for possible additional staff Explore plans to replace equipment sooner, and realize bottle necks before they becomea problem. Overprovision where possible and cost effective Sven BTS Network Information Security construction oversight Inconsistent outcomes Document procedures Developing new utilize course LMS, and evaluate Information Technology Support Sven BTS Helpdesk Education & Training curriculae/find time to pre-existing training from other instruct vendors Sven BTS Helpdesk Information Technology Support Collaboration software Knowledge and understanding of Sharepoint On the job training, documentation or vendor training Page 11 of 11
Strategic Plan for Technology 2015-2020
Florida Gulf Coast University Strategic Plan for Technology 2015-2020 Information Resource Committee I. Overview of the Process Information Resource Committee In the Fall of 2014, the Planning and Budget
Core Data Service 2015 IT Domain Definition Change Overview
Core Data Service 2015 IT Domain Definition Change Overview Administration and Management of IT Administration of central IT organization CIO or CTO position Institutional IT planning Financial planning
Information Technology Strategic Plan and Review Colorado State University Pueblo 2013-2018
Information Technology Strategic Plan and Review Colorado State University Pueblo 2013-2018 Table of Contents Table of Contents... 2 Introduction... 5 Mission... 5 Vision Statement... 5 Organizational
North Florida Community College
North Florida Community College Technology Plan Table of Contents Executive Summary... 3 Technology Vision... 5 Annual Initiatives... 6 2010 Data Center Expansions... 6 The Next 3 Years... 6 Technology
Application Support (Appdev) Team had a very busy year for 2011-2012.
Information Technology Services Department End of Year Report 2011-2012 This report will detail the achievements of the Information Technology Services department at the Oregon Institute of Technology
Update on Strategic Plan Goals 2014-2015
Update on Strategic Plan Goals 2014-2015 GOAL 1: Academic Excellence 4.2 Pilot lecture capture technology to support 24/7 supplemental instruction Assisted with lecture capture pilot by testing the lecture
Citrus College. Technology Master Plan 2009-2014 Adopted 2011
Citrus College Technology Master Plan 2009-2014 Adopted 2011 Citrus College District Information Technology Master Plan 2009-2014 2011 Update Table of Contents Planning Overview... 3 Background... 4 Factors
Instructional Technology & Distance Education
OVERVIEW This version of the Lincoln Land Community College Blackboard Guidelines and Procedures reflects the current status of the Blackboard course management system, version 9, at LLCC and the system
Helpdesk and Technology Support Procedures
Procedures: Helpdesk and Technology Procedure Date: 10/27/2009 1.0 Purpose The Information Technology Services (ITS) Helpdesk is the single point of contact for technology support for all CCBC students,
INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES 2012 2013 Program Review
INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES 2012 2013 Program Description Technical Services is a service unit in Information Technology Services. The unit: 1. Acquires and distributes new computing
VVC Technology & Information Resources Catalog of Services
1. Information Technology a. Accounts i. Account Management (1) Credential Management (a) Your IT Department manages system credentials on all systems excepting Financial 2000, SnowWhite, Charming and
Secure Testing Options for the University
Secure Testing Options for the University Jason Smith Innovation in Learning Center April 12, 2011 Introduction The University of South Alabama currently offers 350 fully online courses annually. In fall
Office of Information Technology Service Catalog FY2015
Office of Information Technology Service Catalog FY2015 Office of Information Technology Service Catalog FY2015 Table of Contents Accounts & Passwords... 3 Administrative... 4 Business Tools and Services...
Hardware and Asset Management Program
Hardware and Asset Management Program Program Overview & Acceptable Use Policy An Asset Management Tool (AMT) is a tool for managing user computers such as desktops and laptops. Its main use is for installing
Carl H. Lindner College of Business
Carl H. Lindner College of Business Information Technology Overview Autumn 2013 Shannon Funk Director of Information Technology [email protected] LCB IT Team Shannon Funk Director of Information Technology
University of Houston-Downtown Information Technology
University of Houston-Downtown Information Technology Technology Road Map A Long-Term Technology Plan Hossein Shahrokhi Associate Vice President for Information Technology University of Houston-Downtown
Technology Planning Benchmarks
Technology Planning Benchmarks Instructional Technologies Faculty/Staff Computing Support Virtually all of the college s faculty and staff are dependent on a fully functioning, reliable, individual computing
Office of Information Technology Service Catalog FY2015
Office of Information Technology Service Catalog FY2015 Office of Information Technology Service Catalog FY2015 Table of Contents Accounts & Passwords... 3 Administrative... 4 Business Tools and Services...
University of Houston-Downtown Information Technology
University of Houston-Downtown Information Technology Technology Road Map A Long-Term Technology Plan Hossein Shahrokhi Associate Vice President for Information Technology University of Houston-Downtown
Information Technology Strategic Plan 2013 9/23/2013
Information Technology Strategic Plan 2013 9/23/2013 Unit Mission Statement: Information Technology Shared Services is dedicated to providing unparalleled service and support to the UC Davis College of
Section B Standard Five T
Standard Five-T Information Technology Since 2004, the technology support landscape at Lane has undergone dramatic changes. Staff reductions and organizational changes have tested the ability of technology
COAS TECHNOLOGY PLAN
COAS TECHNOLOGY PLAN APPROVED BY THE TECHNOLOGY COMMITTEE AND FORWARDED TO THE DEAN AND FACULTY FOR ADOPTION COAS Technology Plan 1. Vision for COAS Technology (5-year plan) 4/6/04 COAS students and faculty
Standard Seven: Library and Other Information Resources
Standard Seven: Library and Other Information Resources The institution demonstrates sufficient and appropriate information resources and services and instructional and information technology and utilizes
INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012
INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012 Program Description Network Services is a service unit in Information Technology Services responsible for designing, acquiring, deploying, operating,
Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3. Improve Processes...
Table of Contents Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3 Improve Processes... 3 Innovation... 4 IT Planning & Alignment
District IT Service Catalog
2015 16 District IT Catalog District IT Catalog This Catalog provides a listing of each service offered by District IT. Each described service includes a service level agreement (SLA) and how a particular
Subject: Overview of Information Technology Services and the Strategic Technology Plan. Proposed Committee Action No Action Required Information Only.
AGENDA ITEM: IV Florida Polytechnic University Board of Trustees Technology Committee Subject: Overview of Information Technology Services and the Strategic Technology Plan Proposed Committee Action No
Information Technology and Services (IT & S)
Information Technology and Services (IT & S) Service Level Agreement (SLA) Table of contents Mission... 3 Scope... 3 Help Desk services... 3 Helpdesk Hours of operations / Service Request... 3 Priority
INFORMATION TECHNOLOGY SERVICES IT SERVICES PORTFOLIO
INFORMATION TECHNOLOGY SERVICES IT SERVICES PORTFOLIO Updated October 2010 Table of Contents Desktop and Customer Services... 3 Enterprise Application Services... 6 Department Specific Application Services...
Included in this packet is a description of our facilities and services and a quick-start reference guide.
Information Technology Memo To: New Faculty and Staff From: Jason Ball, Assistant Vice President and Director of Information Technology Date: 4/16/2009 Re: Welcome from Information Technology Welcome to
3. INFORMATION SYSTEMS INFRASTRUCTURE AND EQUIPMENT
3. INFORMATION SYSTEMS INFRASTRUCTURE AND EQUIPMENT Additional instructional computer servers and related equipment must be purchased and maintained to insure the success of this project. This equipment
Service Level Documentation April, 2015
Service Level Documentation April, 2015 Purpose of the Service Level Document The purpose of this Service Level Document is to outline the relationship and responsibilities between Information Technology
Information Technology Plan Technology Vision for the Community College
Information Technology Plan Technology Vision for the Community College At Caldwell Community College and Technical Institute, information technology will be a primary resource for students, faculty, staff,
Information Technology Plan 2010 2011
Information Technology Plan 2010 2011 September 2010 The FY10-11 IT plan was developed through collaboration with IT staff and engagement with IT governance groups. In the budget-constrained environment,
LEARNING SOLUTIONS website milner.com/learning email [email protected] phone 800 875 5042
Course 6451B: Planning, Deploying and Managing Microsoft System Center Configuration Manager 2007 Length: 3 Days Published: June 29, 2012 Language(s): English Audience(s): IT Professionals Level: 300 Technology:
CLASS SPECIFICATION Systems Support Analyst II
San Diego Unified Port District Class Code: B211-UE03 CLASS SPECIFICATION Systems Support Analyst II FLSA Status: EEOC Job Category: Classified: Union Representation: Exempt Professionals No Unrepresented
Information Technology Services. Roadmap 2014-2016
Information Technology Services Roadmap 2014-2016 Introduction This document charts the direction for Humboldt State University s Information Technology Services department over the next three years. It
Technology Strategic Plan Middlesex Community College 2013_2018
Technology Strategic Plan Middlesex Community College 2013_2018 Revised 03/20/2014 Brad Yoder Chief Technology Officer 1 I. Executive Summary... 4 II. Technology Operations... 4 A. Governance... 4 1. Executive
Ohio University Office of Information Technology
Standard Desktop Support General Overview Standard Desktop Support service level of the Office of Information Technology (OIT) is comprised of: The Standard Desktop Support (SDS) Service The general levels
McDonough School of Business: MSBTC SLA 2014
McDonough School of Business: MSBTC SLA 2014 Contents Service Level Agreement... 4 Contacting a Technician... 4 MSBTC Hours of Operation... 5 Trouble Call Problem Priority... 5 Priority 1... 5 Priority
Division/Unit/Department: Information Technology Plan 2012-2017
Administrative Plan - 1 Division/Unit/Department: Information Plan 2012-2017 I. Introduction State your administrative department/unit/division mission statement. The Information Division's mission is
Supplemental IT Solutions: More Reliable Networks Are Our Business
Supplemental IT Solutions Logo Supplemental IT Solutions: More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu [email protected] 973-233-1888
HELP DESK SUPERVISOR
HELP DESK SUPERVISOR Occupational Code: 1551 Salary Range: 28A Status: Classified FLSA: Exempt Established: 7/04 Revised: 11/05 2/06 4/06 NATURE OF WORK: Technical specialized work responsible for supervising
Technology and the New Normal at Winona State University Thriving in a world of continuous change Technology Fee Presentation
Technology and the New Normal at Winona State University Thriving in a world of continuous change Technology Fee Presentation Student Fee Management Committee January 13, 2015 (FY16) Overview of Presentation
Managed Service Plans
Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely
Essex County College INFORMATION TECHNOLOGY MASTER PLAN 2009-2012
Essex County College INFORMATION TECHNOLOGY MASTER PLAN 2009-2012 TABLE OF CONTENTS Introduction... 3 Guiding Principles... 4 Alignment... 5 Projected Annual Costs... 6 Goals and Objectives... 7 Page 2
Penn State University IT Assessment. Opportunity Analysis - Advisory Committee March 30, 2011
+ Penn State University IT Assessment Opportunity Analysis - Advisory Committee March 30, 2011 + Opportunity Analysis 2 n Email/Calendar n Storage n Virtualization/Co-location n Support n Networking n
COMPUTER SERVICES HELP DESK USING METRICS FOR BUSINESS PROCESS IMPROVEMENT
EXECUTIVE SUMMARY This document provides an overview of how the Computer Services Help Desk utilizes metrics and other types of assessment tools in making data-driven decisions on how to improve its business
DESKTOP SUPPORT SERVICE LEVEL AGREEMENT
DESKTOP SUPPORT SERVICE LEVEL AGREEMENT Pace University and Client Support Offices Summary This document covers the desktop support services offered from the Client Support Office for Pace University members.
Managed Services. Business Intelligence Solutions
Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services
HAMILTON/CLERMONT COOPERATIVE ASSOCIATION OF BOARDS OF EDUCATION. FY11 ITC Continuous Improvement Plan
HAMILTON/CLERMONT COOPERATIVE ASSOCIATION OF BOARDS OF EDUCATION FY11 ITC Continuous Improvement Plan 10/25/2010 Fiscal Services Goal Matrix including accounting (cash basis with generally accepted accounting
Organizations remain under intense pressure to reduce costs To reduce costs we must increase efficiency in resource allocation
Total Cost of Ownership: What is it Really? August 11, 2003 The Challenge How do I optimize my IT investments? Organizations remain under intense pressure to reduce costs To reduce costs we must increase
How To Use An Icc (Ucop) Service Catalog
UCOP DESKTOP and SERVER SUPPORT SERVICE LEVEL AGREEMENT (SLA) Information Resources and Communications University of California Office of the President June 22, 2010 Desktop and Server Support Agreement
Remote Infrastructure Support Services & Managed IT Services
Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The
Pittsburg State University Distance Education Plan, 2013-15
Pittsburg State University Distance Education Plan, 2013-15 Pittsburg State University (PSU) continues to be successful in offering distance-delivered educational programs. Out of the various modes that
IGeLU Conference 2014
IGeLU Conference 2014 Alma, the Cloud and the Evolution of the Library Systems Department Kevin Kidd Head of Library Systems & Applications Boston College University Libraries Agenda Background: About
Role and Mandate of Computing and Communications (C&C) Memorial University
Role and Mandate of Computing and Communications (C&C) Memorial University Mission: Our goal is to promote quality and excellence in the delivery of information services to the university community. We
University of Regina Information Services Report on Operations May 1, 2014 to October 31, 2014
University of Regina Information Services Report on Operations May 1, 2014 to October 31, 2014 Item Activity Name and Purpose Major Issues 1 Service Agreements Service agreements ensure that critical services
Information Technology Master Plan Presentation November 2013
Information Technology Master Plan Presentation November 2013 Trends Educause Top 10 (2009 2014) 1. Governance, Planning, Funding and Staffing 1. Establishing and implementing IT governance throughout
4.14.1 Definitions. 4.14.2 Policies KCTCS ADMINISTRATIVE POLICIES AND PROCEDURES
4.14 Policies and Procedures Relating to Implementation of Distance Learning Instructional Support in Academic Affairs, Student Affairs, and Business Affairs In order to support the successful implementation
TECHNICAL SUPPORT. and HARDWARE/SOFTWARE/NETWORK MAINTENANCE. for LEARNING RESOURCE CENTER MOBILE AND FIXED CLASSROOM WORKSTATIONS
IT Services Service Level Agreement TECHNICAL SUPPORT and HARDWARE/SOFTWARE/NETWORK MAINTENANCE for LEARNING RESOURCE CENTER MOBILE AND FIXED CLASSROOM WORKSTATIONS IT Services Service Level Agreement:LRC
Managed Information Technology Services For the Town of Moraga
Request for Qualifications Managed Information Technology Services For the Town of Moraga Deadline for Submittal: Wednesday, December 5, 2012 No later than 2:00 p.m. Prepared by: Stephanie Hom Administrative
White Paper A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS. Executive Summary
A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS Executive Summary Using the same technology that moves data, text and images around the global Internet,
Summary of Current ITMP Projects by Status. Summary of All ITMP Projects by Status (136 current plus 18 new initiatives)
Attachment "A" Summary of Current ITMP Projects by Status Percent of Projects by Status Type Abreviation No. of Projects 27% Ongoing O 36 35% Complete Com 47 6% Project Started PS 8 7% Budgeted B 10 15%
CECH Virtual Lab Guide Windows 7/Vista Edition
CECH Virtual Lab Guide Windows 7/Vista Edition Introduction: This guide is a step-by-step walkthrough of installing, configuring, and using the VMware Horizon View Client to access the University of Cincinnati
