Carl H. Lindner College of Business
|
|
|
- Isaac Russell
- 10 years ago
- Views:
Transcription
1 Carl H. Lindner College of Business Information Technology Overview Autumn 2013 Shannon Funk Director of Information Technology
2 LCB IT Team Shannon Funk Director of Information Technology Andrew Becker Information Technology Analyst Servers and Support Mike Hittle Asst. Director of DL - AV and DL support [email protected], Jim Pross Information Technology Analyst Labs and Support [email protected], Dave Starke Application Analyst Application and Web development [email protected],
3 UCit or LCB IT? UCit or (556-HELP) LCB IT
4 UCit vs. LCB IT, cont. UCit LCB IT General Support of UC based resources Network, VPN, Wireless and Lync Software - general UC licensed UCfilespace and UC Content Management System personal web space/storage and UC Personal Computer Support and Mobile Device(s) Blackboard and OneStop Specialized Support of LCB resources Configuration and Troubleshooting Configuration and Troubleshooting Software specialized LCB Web training, profiles, Digital Measures UC-owned Computer Support and Mobile Device(s) Printing lab, floor, personal and mobile FTRC - Faculty Technology Resources Center CET&L - Center for the Enhancement of Teaching & Learning LCB Lab or Virtual Software Requests Terminal Servers and Virtual Apps/Desktops Technology Procurement Assistance and Recommendations
5 LCB Service Desk Location: LAB 211A Phone Number: (513) Address: Feature: Automated Ticket Creation Hours of Operation: Monday Thursday Friday Saturday Sunday 7:00am 10:00pm 7:00am 5:00pm 7:00am 5:00pm 12:00pm 10:00pm
6 Technology Procurement Purchase of computers must be completed by floor coordinators but IT informed minimum Assist with selection of hardware, software and accessories Dell and Apple are the standard vendors for PCs Strongly recommend back-up device to prevent data loss
7 Software Purchases Faculty Software Purchases UC Bookstore in TUC Microsoft Software Adobe Software Statistical Software Windows 7/8.1 Adobe Acrobat SPSS Office /32 bit MathWorks MatLab SAS McAfee Antivirus Software Available for FREE from the UCIT website:
8 Lab and Classroom Software Instructors can request software to be delivered to the students in the labs, classrooms or virtually Virtual delivery may be done through the University Virtual Desktop Infrastructure (VDI) if licensing allows Request(s) must be in by at least one month prior to the end of the preceding semester Licensing, contracts and payment of software will need to be negotiated well in advance, to be done by requesting instructor Other than MS Office, Acrobat Reader and a multimedia player, please do not assume that the software is in the labs Please send requests to [email protected] Listing of existing software is located at
9 Wireless on campus? UC Wireless Network: Securewireless For assistance setting up wireless on your laptop: Download and run this executable (must be on the UC Network): Call the LCB Helpdesk: Call the UCIT Helpdesk: 556-HELP Download the instructions from the UCIT website: UC Wireless 100% coverage on campus
10 SSLVPN Authorized users have access to private or restricted services on the UC Network from off-campus locations SSLVPN can be used with any ISP Department file servers Remote Access to your computer located in Lindner UC Library Resources UCFileSpace Not necessary for checking
11 UC Provided by UCit, MS Exchange (10GB) All official correspondence from the College and the University will be sent solely to your UC account Redirect capability Use IE Using any POP3/IMAP4 client Outlook SmartPhone
12 MS Lync Instant Messaging and Conferencing for Faculty & Staff Instant Messaging through a centralized service with Global Address List integration Presence Indicator for real-time status information about your Contacts Audio/Video Calling between two or more Lync users Conferencing with people inside *or* outside the University, with a web-based client for participants who don t normally use Lync Integration with Microsoft Office and SharePoint Mobile access on Windows Mobile, Android, and iphone/ipad devices
13 Blackboard UC s online course management system Class material is made available online Online grade book Online quizzes Online meeting capability via chat rooms Blackboard training is offered regularly by the library
14 The LCB Information Technology Department Now recording and publishing all classroom lectures! Leverages Apple s Podcast Producer software Available through Instructor s Portal on UCFilespace Information ed to Instructor each term by Mike Hittle Usage varies from Instructor to Instructor
15 LCB Virtual Labs What are Virtual Labs? Processing Power of the Server Datacenter Reliability LCB Managed Environment where you can provide access to software to the students from virtually anywhere Uses industry leader VMware Download the client to SPSS Oracle Office 2010 Expression Web
16 LCB Network Storage Departmental Drives Typically notated by H:\ May have additional network shares if you belong to multiple groups Shared resource amongst your department that all can view Personal Drive Notated as your I:\ Only you and LCB IT have access to these files These resources are backed up nightly and are located on a secure server
17 UC FileSpace Create a FREE personal website Each faculty/staff/student is granted 1GB of storage. Add a MySQL database to your website. Sites should be consistent with UC Branding Guidelines
18 LCB Web Site Uses Adobe s CQ5 Web Content Management System (WCM) Content is maintained by areas but approved via the LCB Web Team Development of specialized needs/components are done typically in-house Training and accounts are performed upon request
19 Digital Measures LCB uses Digital Measure s Activity Insight Used for AACSB accreditation LCB web site profiles are derived from this information Initial content is uploaded by faculty member Course information is centrally populated Can be accessed via the LCB web portal or
20 Course Evaluations UC utilizes CoursEval Course Evaluations are completed twice per term Standard College selected questions Tips and guidelines are located at
21 Classroom Technology All rooms are equipped with the following: Projectors, PCs, document cameras, laptop hookups, speakers and wireless pointers, DVD players, recording capabilities, PRS systems and AMX control panels Select rooms have videoconferencing, repeater screens, vanity monitors, SMARTboards, whiteboards, microphones, electric on the desks Assistance and training for all can be completed by appointment via a Helpdesk request
22 Mobile Printing Print from any mobile device to the lab printers in Lindner Hall Color printing is.35/page Black & White is.07/page
23 Lynda.Com Lynda.com is a UC licensed online video-training library 1,400 software, career development, and technology training titles Access from anywhere using an internet browser and your UC login credentials Led by industry leaders and experts Can be used by faculty, staff and students
24 Information Security Password Service Data security is imperative Free encryption software is available
25 Please Don t Request support without putting in a ticket Purchase a computer without contacting us Setup and run a server in your office Install any sort of peer-to-peer applications Request software without sufficient notice of the need and don t forget test thoroughly in labs and classrooms Use 3 rd party data storage for UC (student information or research data)
26 How to contact us? Set up a more personalized IT training and overview [email protected] Phone: or HELP Location: 211A College of Business, Lindner Hall
27 Questions?
Faculty technology Reference Guide
Faculty technology Reference Guide 2015-2016 CONTACTS CENTER FOR INSTRUCTION AND TECHNOLOGY (CIT): 422-2223 Basement of School of Education [ [email protected] ] CLASSROOM TECHNOLOGY: 422-6668 Lone Mountain
Corporate Information & Computing Services. IT Services For University Staff.
Corporate Information & Computing Services. IT Services For University Staff. Working at the University of Sheffield This guide will help you get started with the key IT services provided by Corporate
New Student Orientation Information Technology Packet
New Student Orientation Information Technology Packet Welcome Welcome to the College of Nursing (CoN)! The Information Technology (IT) Department provides technical support to students, faculty, and staff.
University of Cincinnati. Strategic Directions
University of Cincinnati Information Technologies (UCit) Strategic Directions Academic Year 2009 2010 http://www.uc.edu/ucit/ A high-performance organization, UCit fulfills an essential role at the University
About This Guide. Security considerations are denoted by a lock icon.
About This Guide This guide introduces students to some of the technology resources available at the University of Iowa, with the aim of making those resources easily accessible. It is an overview of the
Information Technology and Services (IT & S)
Information Technology and Services (IT & S) Service Level Agreement (SLA) Table of contents Mission... 3 Scope... 3 Help Desk services... 3 Helpdesk Hours of operations / Service Request... 3 Priority
Service Level Documentation April, 2015
Service Level Documentation April, 2015 Purpose of the Service Level Document The purpose of this Service Level Document is to outline the relationship and responsibilities between Information Technology
Student Tech Guide. Get Connected with Information and Technology Services. link.mnsu.edu/studenttech. Big ideas. Real-world thinking.
Student Tech Guide Get Connected with Information and Technology Services Find this Student Tech Guide online at link.mnsu.edu/studenttech Big ideas. Real-world thinking. Get Started Log In To Just About
Computing Services and Systems Development 2015 2016 PittStart
Computing Services and Systems Development 2015 2016 PittStart CSSD @ Pitt We provide the technology tools and services that make your life at Pitt easier! Visit us at technology.pitt.edu Presentation
North Florida Community College
North Florida Community College Technology Plan Table of Contents Executive Summary... 3 Technology Vision... 5 Annual Initiatives... 6 2010 Data Center Expansions... 6 The Next 3 Years... 6 Technology
McDonough School of Business: MSBTC SLA 2014
McDonough School of Business: MSBTC SLA 2014 Contents Service Level Agreement... 4 Contacting a Technician... 4 MSBTC Hours of Operation... 5 Trouble Call Problem Priority... 5 Priority 1... 5 Priority
A Guide to IT Services
A Guide to IT Services Providing technical support for students, staff and faculty to pursue their academic and professional goals. See where experience takes you. Given the changing landscape of education
New Employee Technology Orientation
New Employee Technology Orientation Policies Division of Information Technology Services Policies IT@Sam has several policies with which you should familiarize yourself. Those policies can be found online
Employee Service Level Agreement
Employee Service Level Agreement 1.0 Purpose 2.0 Term and Scope of Agreement 3.0 Scope of Service 3.1 Support Environment 3.2 Local Computer Administrative Privileges 4.0 Support Response Levels 4.1 Exceptions
HHPS 584 01W Administration in Sport and Recreation Programs (Online) Fall, 2015
HHPS 584 01W Administration in Sport and Recreation Programs (Online) Fall, 2015 Instructor: Dr. Anthony Rosselli Office Location: Field House 100C Office Hours: Online or by appointment Office Phone:
CECH Virtual Lab Guide Windows 7/Vista Edition
CECH Virtual Lab Guide Windows 7/Vista Edition Introduction: This guide is a step-by-step walkthrough of installing, configuring, and using the VMware Horizon View Client to access the University of Cincinnati
Security considerations are denoted by a lock icon.
About This Guide This guide introduces you to some of the technology resources available at the University of Iowa, with the aim of making those resources easily accessible to you. It is an overview of
IT Services for Students
Knowledge is Power Conference California State University Fullerton July 18 th, 2013 IT Services for Students Elahe Amani Director of Student Technology Services CSUF Information Technology Abstract This
Questions and Information on Centers TWU Service Desk. Please kindly respond to the following for your center.
Questions and Information on Centers TWU Service Desk Please kindly respond to the following for your center. Hours of Operation o Monday Thursday 7:30am to 9:00pm o Friday 7:30am to 5:30pm o Saturday
Melbourne Law Masters Information Technology & Library Services. Saturday 22 February Carole Hinchcliff Law Librarian
Melbourne Law Masters Information Technology & Library Services Saturday 22 February Carole Hinchcliff Law Librarian Student Accounts Every student has a University IT Account which provides access to:
CSG Windows Support Policy
CSG Windows Support Policy This document describes the policies for service and support of computers running Microsoft Windows used by faculty and staff in the departments of Computer Science, Mathematics
Teleworking Technology Guide and Checklist. UW Information Technology. November 2012
Teleworking Technology Guide and Checklist UW Information Technology November 2012 1 Contents Teleworking Technology Guide for UW Faculty and Staff... 3 UW Information Technology Service Catalog and IT
Administrative Services Operational Guidelines
Administrative Services Operational Guidelines Information Technology Introduction Mission Statement: To research, apply, and manager information technology to foster productive working and learning environments.
Information Technology Services. HelpDesk. Service Level Agreement (SLA) Effective November 13, 2012
Information Technology Services HelpDesk Service Level Agreement (SLA) Effective November 13, 2012 Holy Family University IT Service Level Agreement Page 1 Holy Family University Information Technology
University Systems Desktop Support Service Level Commitment
University Systems Desktop Support Service Level Commitment The Purpose of this Service Level Commitment (SLC) is to formally define the level of service University Systems will provide to UVic faculty,
Workstation Management
Workstation Management Service Description Version 1.00 Effective Date: 07/01/2012 Purpose This Service Description is applicable to Workstation Management services offered by MN.IT Services and described
Technology Quick Start Guide. Employee Edition 2013-14
Technology Quick Start Guide Employee Edition 2013-14 James Tagliareni, CIO May 2013 Table of Contents WELCOME... 2 INFORMATION TECHNOLOGY... 3 ANTI-VIRUS PERSONAL COMPUTERS... 3 ATTACHING PERIPHERALS
IT@DUSON. IT Service Desk
IT@DUSON Technology plays a key role in the learning process for nursing students at Duke. This is your guide to the technology used at the Duke School of Nursing and how to request assistance for all
Data Center & Helpdesk Services Documentation
Data Center and Helpdesk Services Service Levels of Understanding Last updated 03/26/2008 LH DCHS SERVICE LEVELS OF UNDERSTANDING Purpose Data Center and Helpdesk Services (DCHS) provide Service Levels
Media Services University Systems
Audio Visual Rental and Support Video Conferencing Facilities Webcasting Video Recording Video on Demand Computer Help Desk Classrooms Audio Visual Rental and Support Consultation and design expertise
Training Catalog. Information Technology and Computing Services
Information Technology and Computing Services Training Catalog ITCS provides technology training to help you enhance and expand your classroom or office, communicate and collaborate with colleagues or
Student Desktop@ Home
Student Desktop@ Home Full Off Campus Access to your Programs and Files Full Access to the University from Home You can access the University from any computer with an internet connection. This system
2015 USER GROUP CONFERENCE
2015 USER GROUP CONFERENCE The Cloud This session will touch anything and everything cloud based that is important to districts today. We will compare and contrast Google Apps and Office 365, Cloud storage
ResNet Computer Consultant Job Description
ResNet Computer Consultant Job Description Description: ResNet is the Internet Service Provider within the Residence Halls and Family and Graduate Housing at Montana State University. In addition to providing
ICMS IT HANDBOOK. IT Handbook for Students. Logins. Student Systems
IT Handbook for Students Logins Username In most cases, your username is comprised of your first initial, your last name and the year of enrolment. So Michael Smith (enrolled in 2015) would be: msmith15.
COAS TECHNOLOGY PLAN
COAS TECHNOLOGY PLAN APPROVED BY THE TECHNOLOGY COMMITTEE AND FORWARDED TO THE DEAN AND FACULTY FOR ADOPTION COAS Technology Plan 1. Vision for COAS Technology (5-year plan) 4/6/04 COAS students and faculty
2013 USER GROUP CONFERENCE
2013 USER GROUP CONFERENCE The Cloud This session will touch anything and everything cloud based that is important to districts today. We will compare and contrast Google Apps and Office 365, Cloud storage
Undergraduate and Graduate Students Student Technology Survival Guide
Undergraduate and Graduate Students Technology Survival Guide Student Technology Survival Guide 20104-2015 2014-2015 0 Contact Technology Help Desk My.lasell.edu/technology [email protected] 617-243-
SharePoint Deployment at the FSU College of Education
SharePoint Deployment at the FSU College of Education This document presents benefits of Microsoft Share Point (SP) for the College of Education faculty and staff, highlights critical success factors,
Before we get started
www.ndsu.edu/it Before we get started Your IT Accounts N.D. University System Identifier Typically FirstName.LastName Use to access: Campus Connection Register for classes Pay tuition and fees NDSU Electronic
Galveston College Wireless Network Users Setup Guide Version 1.0
Galveston College Wireless Network Users Setup Guide Version 1.0 TABLE OF CONTENT 1 DOCUMENT CONTROL RECORD... 3 2 ISSUE AND AMENDMENT RECORD... 3 3 GENERAL... 3 3.1 INTRODUCTION...3 3.2 OBJECTIVE... 3
Service Catalog. Office of Information Technology Lenoir-Rhyne University
Service Catalog Office of Information Technology Lenoir-Rhyne University Updated July 28, 2014 Service Catalog Communication and Collaboration Campus Cable Television Service Campus Telephone Service (Nortel,
The McIntire Help Desk
The McIntire Help Desk The Help Desk should always be your first stop or call when you re not sure where else to go. The Help Desk provides a range of services: Technical support for laptops, desktops,
Get Connected! How to Configure Your Computer for MITnet. Red Hat Enterprise Linux Mac OS X Windows XP Professional, Vista
Get Connected! How to Configure Your Computer for MITnet Red Hat Enterprise Linux Mac OS X Windows XP Professional, Vista 2008 Massachusetts Institute of Technology Table of Contents Introduction...3 About
Solutions Provider. The Service Desk. Not Included:
END USER SERVICE DESK LEVEL 1 & 2 CSI s Service Desk provides telephone and e-ticket support. Our cost efficient solution enables support personnel to access client systems providing instant support just
Sheridan/Gillette College IT Help Desk Service Level Agreement
Sheridan/Gillette College IT Help Desk Service Level Agreement Information Technology Help Desk The IT Help Desk is the single point of contact for all computer, telephone, networking, video conference
Mary Immaculate. ICT Services. ICT Helpdesk. User Guide
Mary Immaculate ICT Services ICT Helpdesk User Guide Table of Contents 1. Introduction 3 2. How To Log A Call With The ICT Helpdesk 3 2.1 Email 3 2.2 Phone 3 2.3 Voicemail 3 2.4 Web Self Service Option
TUT IT services www.tut.fi/pop > STUDY INFO > IT Services
TUT IT services www.tut.fi/pop > STUDY INFO > IT Services TUT IT Helpdesk The single point of contact for all your IT-related questions When you contact the IT Helpdesk by email, please include the following
Law College Computer and Technology Information
Law College Computer and Technology Information Account Creation All law students, faculty and staff must have a University of Toledo authentication domain (UTAD) computer account. This account will allow
Where are Organizations Today? The Cloud. The Current and Future State of IT When, Where, and How To Leverage the Cloud. The Cloud and the Players
The Current and Future State of IT When, Where, and How To Leverage the The and the Players Software as a Service Citrix VMWare Google SalesForce.com Created and Presented by: Rand Morimoto, Ph.D., MCITP,
Students. Information Technology Support Services Fall 2015
Information Technology Support Services Fall 2015 Students On behalf of Information Technology, we would like to welcome you to USF. Our job is to make sure you receive the necessary support to complete
San Jacinto College District Information Technology Services Desktop Support Guidelines
Our goal at (ITS) is to provide the highest level of technical support and customer service to all San Jacinto College students and employees. We are constantly striving to provide a secure and efficient
Quick User Guide. The KLZ Home Page www.klz.org.uk
Revised June 2014 Secure Online Communication Zone Quick User Guide This quick user guide provides the basic information that is needed for users to get the best experience from using KLZ. It explains
Ohio University Office of Information Technology
Standard Desktop Support General Overview Standard Desktop Support service level of the Office of Information Technology (OIT) is comprised of: The Standard Desktop Support (SDS) Service The general levels
DESKTOP SUPPORT SERVICE LEVEL AGREEMENT
DESKTOP SUPPORT SERVICE LEVEL AGREEMENT Pace University and Client Support Offices Summary This document covers the desktop support services offered from the Client Support Office for Pace University members.
Basic Citrix Manual. Apple Computers and Laptops. Version 1.3. Created by Joshua Lindemann
Basic Citrix Manual Version 1.3 Created by Joshua Lindemann Table of Contents Technology Services Help Desk... 3 Background... 4 Citrix Virtual Environment... 4 Wireless Access... 4 Security... 4 Configuring
REMOTELY ACCESS YOUR FILES WITH THE FLAGLER FILECONNECT SYSTEM
REMOTELY ACCESS YOUR FILES WITH THE FLAGLER FILECONNECT SYSTEM This document explains the various ways to connect to your network files and group share data. In addition, staff and full-time faculty are
Remote VPN: Remote access for personal devices
Remote VPN: Remote access for personal devices Documentation Team. March 2013. About Remote VPN Remote VPN 1 provides staff and students with secure, authenticated remote access to personal and shared
Admitted Students. Information. Technology. Welcome Packet
Columbia Law School : Information Technology Admitted Students 2014 Information Technology Welcome Packet Columbia Law School Information Technology Helpdesk M- F (9-5) 05/01/14 v1 Information Technology
Using UWyo Wireless vs. WyoLync
Winter 2013 In this issue: Lync - Making Conference Calls Simple IT - Helping You Stretch Your Dollar Windows OS Update Avoiding Phishing Top 4 Reasons to Use UWyo Wireless vs UW Guest Microsoft Updates
Dimension Data China/Hong Kong Limited
China/Hong Kong Limited I. Service Category (A) Productivity Apps Table 1a: Productivity Apps s (Service items passing all General, Description A00003 Hosted SharePoint Service Document and Content Management
Dimension Data China/Hong Kong Limited
I. Service Category (A) Productivity Apps Table 1a: Productivity Apps s (Service items passing all General, Security and Technical Requirements) Description Subscription Fee A00003 Dimension Data Hosted
Goucher College Help Desk Service Level Agreement
Goucher College Help Desk Service Level Agreement Information Technology Help Desk The Help Desk is the single point of contact for all computer, telephone, voice mail, cable television questions, problems,
Best Practices Online and Blended or Hybrid Students Department of Distance Learning
Best Practices Online and Blended or Hybrid Students Department of Distance Learning I. Course Technology Login and Password 24-hours after you register you may use your student username and password to
UC Davis School of Medicine Computer Requirements
UC Davis School of Medicine Computer Requirements 1. Computer Ownership Policy 2. Recommended Configurations and Notes 3. Technical Support 4. Purchasing a Computer 5. Financial Aid for Computer Purchases
GGR272: GEOGRAPHIC INFORMATION AND MAPPING I. Course Outline
DESCRIPTION GGR272: GEOGRAPHIC INFORMATION AND MAPPING I Course Outline This course is an introduction to digital mapping and spatial analysis using a geographic information system (GIS). Students learn
AUGUSTANA COLLEGE INFORMATION TECHNOLOGY SERVICES
AUGUSTANA COLLEGE INFORMATION TECHNOLOGY SERVICES Augustana College maintains state-of-the-art information technology facilities to support the instructional program of the College. Currently there are
Office of Information Technology Service Catalog FY2015
Office of Information Technology Service Catalog FY2015 Office of Information Technology Service Catalog FY2015 Table of Contents Accounts & Passwords... 3 Administrative... 4 Business Tools and Services...
Basic Citrix Manual. Android Devices. Version 1.3. Created by Joshua Lindemann
Basic Citrix Manual Version 1.3 Created by Joshua Lindemann Table of Contents Technology Services Help Desk... 3 Background... 4 Citrix Virtual Environment... 4 Wireless Access... 4 Security... 4 Configuring
VVC Technology & Information Resources Catalog of Services
1. Information Technology a. Accounts i. Account Management (1) Credential Management (a) Your IT Department manages system credentials on all systems excepting Financial 2000, SnowWhite, Charming and
Information Technology Department. Miller School of Medicine New User Guide
Information Technology Department Miller School of Medicine New User Guide EDUCATION & COMMUNICATIONS Miller School of Medicine New User Guide 1051 NW 14 th Street #165, Miami, FL 33136 (305) 243-5999
Information Services Department
Effective: July 1, 2008 Support The Information Services Department (ISD) Help Desk will provide a first point of contact for employees for problems involving computer hardware or software. It will be
Installing the Pharos Client onto your Macintosh laptop
Downloading Pharos Wi-Fi installers for Windows and Macintosh Computers The remote print system can be installed on either a PC or a Macintosh computer. Installing the Pharos Client onto your Macintosh
2.2 HSC Definition of Knowledge Management and Information Technology and Guiding Principles
Knowledge Management and Information Technology (KMIT) Health Sciences Center Information Technology Standards for Users Updated and Approved by the KMIT Operations Council September 9, 2013 1.0 Introduction
Basic Citrix Manual. Windows Computers and Laptops. Version 1.3. Created by Joshua Lindemann
Basic Citrix Manual Version 1.3 Created by Joshua Lindemann Table of Contents Technology Services Help Desk... 3 Background... 4 Citrix Virtual Environment... 4 Wireless Access... 4 Security... 4 Configuring
The ODU Guide to Teaching Online. Education Division MEd Online
The ODU Guide to Teaching Online Education Division MEd Online Created by: The Center for Instructional Technology and e-learning May 2010 2 Table of Contents Welcome!... 3 Learning Your Way Around the
PavelComm s Pro-Tech Lite Fact Sheet
PavelComm s Fact Sheet PavelComm s Fact Sheet - IT for Small Companies with Big Business Needs Owners, Executives and Managers should be investing in and integrating technology to increase the productivity