Carl H. Lindner College of Business
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1 Carl H. Lindner College of Business Information Technology Overview Autumn 2013 Shannon Funk Director of Information Technology
2 LCB IT Team Shannon Funk Director of Information Technology Andrew Becker Information Technology Analyst Servers and Support Mike Hittle Asst. Director of DL - AV and DL support Mike.Hittle@uc.edu, Jim Pross Information Technology Analyst Labs and Support Jim.Pross@uc.edu, Dave Starke Application Analyst Application and Web development Dave.Starke@uc.edu,
3 UCit or LCB IT? UCit or (556-HELP) LCB IT
4 UCit vs. LCB IT, cont. UCit LCB IT General Support of UC based resources Network, VPN, Wireless and Lync Software - general UC licensed UCfilespace and UC Content Management System personal web space/storage and UC Personal Computer Support and Mobile Device(s) Blackboard and OneStop Specialized Support of LCB resources Configuration and Troubleshooting Configuration and Troubleshooting Software specialized LCB Web training, profiles, Digital Measures UC-owned Computer Support and Mobile Device(s) Printing lab, floor, personal and mobile FTRC - Faculty Technology Resources Center CET&L - Center for the Enhancement of Teaching & Learning LCB Lab or Virtual Software Requests Terminal Servers and Virtual Apps/Desktops Technology Procurement Assistance and Recommendations
5 LCB Service Desk Location: LAB 211A Phone Number: (513) Address: Feature: Automated Ticket Creation Hours of Operation: Monday Thursday Friday Saturday Sunday 7:00am 10:00pm 7:00am 5:00pm 7:00am 5:00pm 12:00pm 10:00pm
6 Technology Procurement Purchase of computers must be completed by floor coordinators but IT informed minimum Assist with selection of hardware, software and accessories Dell and Apple are the standard vendors for PCs Strongly recommend back-up device to prevent data loss
7 Software Purchases Faculty Software Purchases UC Bookstore in TUC Microsoft Software Adobe Software Statistical Software Windows 7/8.1 Adobe Acrobat SPSS Office /32 bit MathWorks MatLab SAS McAfee Antivirus Software Available for FREE from the UCIT website:
8 Lab and Classroom Software Instructors can request software to be delivered to the students in the labs, classrooms or virtually Virtual delivery may be done through the University Virtual Desktop Infrastructure (VDI) if licensing allows Request(s) must be in by at least one month prior to the end of the preceding semester Licensing, contracts and payment of software will need to be negotiated well in advance, to be done by requesting instructor Other than MS Office, Acrobat Reader and a multimedia player, please do not assume that the software is in the labs Please send requests to cobhelpdesk@uc.edu Listing of existing software is located at
9 Wireless on campus? UC Wireless Network: Securewireless For assistance setting up wireless on your laptop: Download and run this executable (must be on the UC Network): Call the LCB Helpdesk: Call the UCIT Helpdesk: 556-HELP Download the instructions from the UCIT website: UC Wireless 100% coverage on campus
10 SSLVPN Authorized users have access to private or restricted services on the UC Network from off-campus locations SSLVPN can be used with any ISP Department file servers Remote Access to your computer located in Lindner UC Library Resources UCFileSpace Not necessary for checking
11 UC Provided by UCit, MS Exchange (10GB) All official correspondence from the College and the University will be sent solely to your UC account Redirect capability Use IE Using any POP3/IMAP4 client Outlook SmartPhone
12 MS Lync Instant Messaging and Conferencing for Faculty & Staff Instant Messaging through a centralized service with Global Address List integration Presence Indicator for real-time status information about your Contacts Audio/Video Calling between two or more Lync users Conferencing with people inside *or* outside the University, with a web-based client for participants who don t normally use Lync Integration with Microsoft Office and SharePoint Mobile access on Windows Mobile, Android, and iphone/ipad devices
13 Blackboard UC s online course management system Class material is made available online Online grade book Online quizzes Online meeting capability via chat rooms Blackboard training is offered regularly by the library
14 The LCB Information Technology Department Now recording and publishing all classroom lectures! Leverages Apple s Podcast Producer software Available through Instructor s Portal on UCFilespace Information ed to Instructor each term by Mike Hittle Usage varies from Instructor to Instructor
15 LCB Virtual Labs What are Virtual Labs? Processing Power of the Server Datacenter Reliability LCB Managed Environment where you can provide access to software to the students from virtually anywhere Uses industry leader VMware Download the client to SPSS Oracle Office 2010 Expression Web
16 LCB Network Storage Departmental Drives Typically notated by H:\ May have additional network shares if you belong to multiple groups Shared resource amongst your department that all can view Personal Drive Notated as your I:\ Only you and LCB IT have access to these files These resources are backed up nightly and are located on a secure server
17 UC FileSpace Create a FREE personal website Each faculty/staff/student is granted 1GB of storage. Add a MySQL database to your website. Sites should be consistent with UC Branding Guidelines
18 LCB Web Site Uses Adobe s CQ5 Web Content Management System (WCM) Content is maintained by areas but approved via the LCB Web Team Development of specialized needs/components are done typically in-house Training and accounts are performed upon request
19 Digital Measures LCB uses Digital Measure s Activity Insight Used for AACSB accreditation LCB web site profiles are derived from this information Initial content is uploaded by faculty member Course information is centrally populated Can be accessed via the LCB web portal or
20 Course Evaluations UC utilizes CoursEval Course Evaluations are completed twice per term Standard College selected questions Tips and guidelines are located at
21 Classroom Technology All rooms are equipped with the following: Projectors, PCs, document cameras, laptop hookups, speakers and wireless pointers, DVD players, recording capabilities, PRS systems and AMX control panels Select rooms have videoconferencing, repeater screens, vanity monitors, SMARTboards, whiteboards, microphones, electric on the desks Assistance and training for all can be completed by appointment via a Helpdesk request
22 Mobile Printing Print from any mobile device to the lab printers in Lindner Hall Color printing is.35/page Black & White is.07/page
23 Lynda.Com Lynda.com is a UC licensed online video-training library 1,400 software, career development, and technology training titles Access from anywhere using an internet browser and your UC login credentials Led by industry leaders and experts Can be used by faculty, staff and students
24 Information Security Password Service Data security is imperative Free encryption software is available
25 Please Don t Request support without putting in a ticket Purchase a computer without contacting us Setup and run a server in your office Install any sort of peer-to-peer applications Request software without sufficient notice of the need and don t forget test thoroughly in labs and classrooms Use 3 rd party data storage for UC (student information or research data)
26 How to contact us? Set up a more personalized IT training and overview CoBHelpdesk@uc.edu Phone: or HELP Location: 211A College of Business, Lindner Hall
27 Questions?
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