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1 TICKETING MANUAL NOTICE NO PART OF THIS DOCUMENT MAY BE REPRODUCED, STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL, GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT THE PRIOR WRITTEN CONSENT OF TRAVELPORT. Website: July 2010

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3 INDEX INDEX... 3 INTRODUCTION... 5 TYPES OF DOCUMENTS... 6 ISSUING AN E-TICKET... 7 *ETA E-TICKET ACKNOWLEDGEMENT(S)... 8 *DH DOCUMENT HISTORY E-TICKET STATUS CODES VOIDING AN E-TICKET POSITIVE AUTHORZATION TABLE EZ ELECTRONIC TICKET OPTIONS EZN AND EZL ITINERARY / INVOICE OPTIONS DOCUMENT INSTRUCTIONS INTERLINE AGREEMENTS FORM OF IDENTIFICATION FOID DAILY DOCUMENTION LOG PRIMARY DAILY DOCUMENTATION LOG SECONDARY DAILY DOCUMENTATION LOG OTHER DAILY DOCUMENTATION LOGS AND REPORTS E-TICKET HISTORY PRODUCTIVITY CREDIT MANUAL TICKET ENTRY MANUAL PRICING AGENT ASSISTED PRICING RATE DESK PRICING (RDP) MANUAL PRICING WORLD TICKET IMAGE RDP TEMPLATE MANUAL PRICING GO! SCRIPT WORLDSPAN PRICING POLICY ASK TRAVELPORT E-TICKETING TROUBLE SHOOTING. (ANSWER 15420) APPENDIX 1 - AUTOPRICING APPENDIX 2 E-TICKETING ERROR RESPONSES Worldspan Ticketing Manual July 2010 Page 3 of 67

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5 INTRODUCTION This manual has been written for agents using the Worldspan system. The topics covered in this manual are: Worldspan E-ticketing: After the first chapters you will be able to issue e-tickets for standard reservations. We will use auto quotes. Also the information in PNR regarding e-ticketing will be explained. Worldspan E-ticketing options and errors: In the second part of this course ticketing options and error messages will be explained hand dealt with. Only automated quotes will be used. Worldspan E-ticketing, Agent Assisted Pricing and Rate Desk Pricing. We will create manual Filed Fares. Often used in case of IT/BT ticketing or in case of journeys that cannot be quoted automatically. During the course we will use: The website. Ask Travelport is an important source of all information on the Worldspan System. Help and Info pages in the Worldspan System. Worldspan Ticketing Manual July 2010 Page 5 of 67

6 TYPES OF DOCUMENTS HELP EZ, INFO EZ There are several different documents that are frequently produced in Worldspan, these include: Electronic Tickets Since June 2008 agent can only issue e-tickets for air journeys. After issuance, the passenger flight coupons are transmitted electronically to the operating/validating carrier. Itinerary A full-length itinerary document includes all active air and non-air segments. The amount due section does not appear on an itinerary document. Invoice (Itinerary/Invoice) A full-length itinerary/invoice document includes all active air and non-air segments. An itinerary/invoice will have a value (price) printed on it. If this document is issued at the same time as an Electronic Ticket the name of this document changes to a Passenger Itinerary Receipt. Automated Miscellaneous Charges Order (MCO s) With Automated MCO s an agent can pay fees, deposits, extra baggage. The subject will be dealt with during the advance ticketing course. During this course we will look at e-ticketing and the itinerary. Worldspan Ticketing Manual July 2010 Page 6 of 67

7 ISSUING AN E-TICKET The issuance of an E-ticket is basically only one step further than a normal reservation. Look at the reservation below. The passenger has booked a round trip. To issue a reservation, two mandatory fields are needed: Form of Payment, in this case CASH 5$CA Auto price 4P* To issue the e-ticket on KLM enter: EZE#CKL Worldspan Ticketing Manual July 2010 Page 7 of 67

8 Tab behind the bracket and record locator to open the PNR again. The PNR will be updated. The PNR will be updated: Two new fields will appear in the PNR: ETA, DH. The ticketing field will be updated. The Ticketing Field will be updated with Date and Time of ticket issue and E-ticket number. Also the issuing agent AA will be mentioned. A SSR with the ticket has been send to the airline, using the code TKNE. If the ticket number has not been send to the airline, the travel agent needs to do this manually. Otherwise, the reservation / ticket might be cancelled by the airline. *ETA E-TICKET ACKNOWLEDGEMENT(S) INFO *ETA *ETA shows all E-ticket records connected with this PNR. To retrieve the E-ticket Record enter ETR1 Worldspan Ticketing Manual July 2010 Page 8 of 67

9 Tab after And enter to view the ticket data. Explanation of the information in the E-ticket: TKT NBR: Ticket number including airline code. No check digit shown. ORIG/DEST Origin / Destination, here AMS/AMS NBR of TKTS issued In this case, only one ticket is issued, no conjunction ticket. TTL NBR of SEGS Total number of segments, in this case 2. Worldspan Ticketing Manual July 2010 Page 9 of 67

10 CP S ER Fare Calculation Fare Calc Indicator TKT Fare Data Auditor FOP Coupon Status, in this case O(pen) for use Endorsements / restrictions Calculation in NUC. The Rate of Exchange (ROE) and the XT-taxes. Pricing Indicator. 9 tells you the booking is autopriced. Fare Information as shown on the Passenger Ticket Net amount to be paid Form of Payment The passenger information is shown below: NAME FA: 1P/. FA: 1A/. TICKETING AGT ID SID DATE IATA NBR NAME/PLACE OF ISSUE FREE BAG Passenger name File Address (Worldspan Locator) File Address (Airline Locator) Sine in of ticketing agent Subscriber ID (pseudo) Date of ticket issuance IATA Number Issuing Agency name and address Baggage Allowance (not guaranteed) Worldspan Ticketing Manual July 2010 Page 10 of 67

11 *DH DOCUMENT HISTORY HELP *DH, HELP TTN, INFO *DH When a ticket is issued, Worldspan creates a document history record for each document issued. This appears in the items suppressed field of the PNR. DISPLAYED PNR *DH Document History Worldspan Ticketing Manual July 2010 Page 11 of 67

12 Explanation of the Document History: Under Document Commands the entries for pricing and ticketing will be shown. EZ entry generated by Worldspan Agent Entry 4P Pricing Entry PI Pricing Instructions (e.g. segment selection) Under Document additional information regarding the document issued is shown. Possible REFUND RFARE RCOMM FOP EXREV ENDOR TOUR FARE FCALC COMM TTN TCN SCN Date / Time / SID / Agent Sine On Fare / Tax / Penalty / Total in refunded document Commissions recall and earned amounts Form of Payment Exchange Reversal Endorsements Tour code Fare Information and Farebasis Fare calculation Commission Transmit Ticket Number. The TTN tells you the ticket number is send to the Airline. Transmission Control Number Stock Control Number. Different Coupons can be issued or suppressed. C Charge Form A Audit Coupon T Travel Agent Coupon F Flight Coupon P Passenger Receipt R Refund Exchange Authorization DESCRIPTION ENTRY Display Document history. By Item number (multiple documents, From DH display) By Specific date By passenger Name All voided items Display a list of all TTN participants Specific airline TTN table (XX = Carrier Code) *DH *DH3 *DH14JAN *DH-JONES/SAM *DHV KTN* KTN*XX Transmit ticket number 3TTNXX The above entry only needs to be made when there is no TTN line in the document history after ticket issue (XX = Carrier Code) Worldspan Ticketing Manual July 2010 Page 12 of 67

13 E-TICKET STATUS CODES In the Electronic Ticket Record The Coupon Status Display is shown. Example: OPEN FOR USE. Under ETR View Ticket Data the Ticket Data Display codes show under S. Different codes may show up. Normally only the status code O (and often A) can be changed by the Travel Agent. For example when a ticket is voided by the Travel Agent, the status code will change from O to V. If a passenger has already checked in (C), but now wants to change his flight, it is possible to request the airline to change the E-ticket Status Code to O and then change the flight. Ticket Data Display (TDD) Coupon Status Display (CSD) Definition: O OPEN FOR USE Open for use, not yet used. A AIRPORT CONTROL Under airport control - the operating carrier has secured the ET coupon prior to the scheduled departure. C CHECKED The passenger has checked in for the flight. L LIFTED The passenger has boarded the aircraft. E EXCHANGED The value of the ET coupon has been used as payment for a new transaction. F USED The flight has been completed. R REFUND The e-ticket record has been refunded. V VOID The e-ticket record has been voided. U UNAVAILABLE The validating carrier has determined that the coupon is no longer available for use as ticketed. Worldspan Ticketing Manual July 2010 Page 13 of 67

14 VOIDING AN E-TICKET E-tickets can only be voided on the day of issuance. At midnight the Sales Report will automatically be closed for the day. It is not possible to unvoid an e-ticket. There are two methods for voiding an e-ticket. 1. Selecting the VOID option in the Electronic Ticket Record (ETR). 2. Void via the Daily Documentation Log (DD). VOIDING AN E-TICKET VIA ETR: HELP ET VOID An Electronic Ticket can be voided via the Electronic Ticket Record Display. Type X or V and press Enter. The e-ticket will be updated in the airlines database and a Settlement Authorization Code (SAC) is added to confirm the document is voided. Also the status has been changed to V. Worldspan Ticketing Manual July 2010 Page 14 of 67

15 VOIDING AN E-TICKET VIA DD: HELP DDV An Electronic Ticket can also be voided via the Daily Documentation Log. To open up the Daily Documentation Log enter: DD There is only one item on the list. To void this item enter: DDV1 (1 = item number) The e-ticket will be updated in the airlines database and a Settlement Authorization Code (SAC) is added to confirm the document is voided. Also the status has been changed to V. SPECIAL NOTES 1. The carrier may elect to return a Settlement Authorization Code (SAC) for void, print, exchange or refund request transactions. This acts as a confirmation number acknowledging that the specified request was received by the airline. 2. When voiding an Electronic Ticket the void approval or SAC will only be transmitted when all flight segments in the Coupon Status Display reflect OPEN FOR USE. 3. If the form of payment was a credit card, voiding an Electronic ticket does not void the credit card approval code. 4. A voided e-ticket cannot be unvoided. FAILURE MESSAGES 1. When an E-ticket has been successfully voided, an attempt to void the same document will result in the following error message: 2. The message will be shown if the attempt to void the ticket is made out is made outside of the BSP reporting period. 3. If the link to a carrier s E-ticket database is down when a void is requested, the error response is returned. Worldspan Ticketing Manual July 2010 Page 15 of 67

16 The travel agent will be required to repeat the VOID request until the void request is processed. Let s have a look at the updated ETA: *ETA The ETA shows there are four ETRs. The type of acknowledgements in this case are: I = Original Issue V = Voided The SAC numbers are also mentioned. If the ETR is opened up, you can see the status has been changed to VOID. In the it is also possible to see the ticket voided: In the it is also possible to see the ticket voided: Worldspan Ticketing Manual July 2010 Page 16 of 67

17 You can also find the voided ticket in the updated Daily Documentation Log. DD The status has been changed to V, which stands for VOIDED. Worldspan Ticketing Manual July 2010 Page 17 of 67

18 POSITIVE AUTHORZATION TABLE HELP 4G/AT, INFO 4G/AT An agent must have authorization from an airline to validate tickets using the airlines plate. If the airline has given authorization, but the carrier code does not appear in the PAT table, the agent will need to contact the Worldspan Help Desk. 4G/AT The above list is an overview of all carrier that can be issued by SID XBL, IATA number If an agent tries to issue an e-ticket using a carrier that is not added to the PAT table, Worldspan will answer with a failure message and suggests issuing carriers. However, an agency should always contact the issuing airline for authorization, this interline agreement is not guaranteed by Travelport. Worldspan Ticketing Manual July 2010 Page 18 of 67

19 EZ ELECTRONIC TICKET OPTIONS INFO EZEOPT All possible documents are loaded in the Agency Information Record or AIR table. This table can be retrieved by 4G. All information regarding the Agency settings are shown here, including the EZ Options. A example is shown below. In this case the EZ options are: E - E-ticket M - Automated Miscellaneous Charges Order L - Passenger Itinerary Receipt I - Interface Message N - Itinerary only Other options can be found under HELP EZOPT, but the above are the most regularly used. The entry EZ is used to issue documents. After this entry the agent can append all types of modifiers to specify: Which type(s) of documents to be issued. The way these documents are issued. For example, will the fare be shown on the ticket, commission, tour code, etc. ISSUE DOCUMENTS DESCRIPTION Basic entry, issues E-ticket and all documents stored in the A.I.R. table. Issue E-ticket only Issue E-ticket with Interface Message Issue E-ticket and Passenger Itinerary Receipt Issue E-ticket, Passenger Itinerary Receipt with Interface Message Issue Itinerary only ENTRY EZ EZE EZEI EZEL EZELI EZN An Interface message is a message from Worldspan to the accounting system. Other Itinerary options are Viewtrip ( and Custom Itinerary in Worldspan Go! Worldspan Ticketing Manual July 2010 Page 19 of 67

20 ELECTRONIC TICKETING OPTIONS HELP EZEOPT, HELP DI How a document is issued is decided by the optional ticket qualifiers added after the EZE entry. Most options can be added in the 5-field as well. It is also possible to prepare the ticketing via Document Instruction (DI) If options are both added in the 5-field and as EZE option, the EZE option will overwrite the option stored in the 5-field. Below only a list with the most important EZE options is shown. EZE OPTION OPTION DESCRIPTION and EXAMPLE #C Validating Carrier #CDL #ERTK Carrier Validation Override #ERTK #CSK # IT Tour Code # ITYY Tour Code & IT in Fare Box (fare suppressed) # ITYY @IT Tour Code & Bulk in Fare Box (fare suppressed) # ITYY @BT #K Commission #K1 #N Name Select #N1.2 #ER Endorsements #ER VALID ON AF ONLY Will overwrite Endorsements in the 5-ER field. #*R Redisplay PNR after ET #$ Form of Payment #$CA, #$CK, #$AN or # $CCVI N1206 Will overwrite Form of Payment in the 5$ field. #$*Z Credit Card Approval Code #$*Z53721 #TR Ticketing Record #TR2 + Name select or document instruction Multiple options may be combined in any order, but must be separated by an and item (#). Worldspan Ticketing Manual July 2010 Page 20 of 67

21 EXAMPLES DESCRIPTION Validating carrier, commission, form of payment ENTRY EZE#CBA#K1#$CA Form of payment, name select, ticket record EZE#$CA#N1.1#TR1 Credit card approval code EZE#$*Z12345 Validating carrier, form of payment, commission, redisplay PNR EZE#CLH#$CA#K1#*R Issue Delta E-ticket with Tour code, Fare suppressed Issue E-Ticket and Itinerary Receipt with options EZE#$CA#CUA#K9 Issue E-Ticket with Split Forms of Payment EZE#$CA /CCAX #CBA#N1.1 or EZE#$CCVI /CCAX #CBA#N2 If an agent tries to issue the ticket, but has not yet added the validating carrier, Worldspan will prompt you to do so, giving the options. Always try to issue the ticket on the main carrier of the journey. More qualifiers can be found in Ask Travelport. Optional Ticketing Qualifiers: Answer Worldspan Ticketing Manual July 2010 Page 21 of 67

22 EZN AND EZL ITINERARY / INVOICE OPTIONS CLIENT DELIVERY / BILLING ADDRESS HELP 5-CD, HELP 5-CB, INFO 5-CD, INFO 5-CB The Client Delivery address fields (5-CD) in a PNR prints on the left hand side of a Worldspan itinerary & itinerary/invoice document. A maximum of 6 lines with 32 characters per line are allowed for the Client Delivery. The Client Billing address fields (5-CB) in a PNR prints on the left hand side of a Worldspan itinerary & itinerary/invoice document. A maximum of 6 lines with 32 characters per line are allowed for the Client Delivery. If both the Client Delivery & the Client Billing fields are present in the PNR, then the Client Delivery will print on the left hand side and the Client Billing will print on the right hand side. DESCRIPTION Client Delivery Client Billing ENTRY 5-CD MRS MARION HEIJNE 5-CD GROTE STRAATWEG 14 5-CD 1845 DF ALKMAAR NL 5-CB MR SIMON ZOMERS 5-CB WATERGANG 53 5-CB 1842 CG ALKMAAR NL ITINERARY REMARKS & ITINERARY INVOICE REMARKS HELP 5RM- Itinerary remarks in a PNR print on itinerary and itinerary/invoice documents. Non segment associated remarks print at the bottom of the document and segment associated remarks print directly after the specified segments. An unlimited number of lines are permitted with a maximum of 66 characters per line. DESCRIPTION Non segment associated Itinerary remark Itinerary segment associated remark Itinerary name associated Itinerary name/segment associated Non segment associated Itinerary/Invoice remark Itinerary/Invoice segment associated remark Itinerary/Invoice name associated Itinerary/Invoice name/segment associated ENTRY 5RM HAVE A PLEASANT TRIP 5S1/4*RM SPECIAL MEAL CONFIRMED 5N1.0*RM HAVE A NICE TRIP 5S2N3*RM HAVE A NICE TRIP 5IR DO NOT FORGET VISA APPLICATION 5S1*IR CHECK IN TIME 2 HOURS 5N2.0*IR HAVE A NICE TRIP 5S3N4*IR ENJOY YOUR FLIGHT Worldspan Ticketing Manual July 2010 Page 22 of 67

23 ISSUE A CUSTOMISED ITINERARY & ITINERARY / INVOICE HELP EZNOPT, HELP EZLOPT EZN and EZL OPTIONS #A Agent #BK #BV/BVD #DR #HV/HVD #IR #ASARAH OPTION DESCRIPTION Booking Agent (Agent sign-on and SID) #BK AA/AO2 This option removes blank lines on an Itinerary. BVD adds decodes. Airline Positive Acknowledgement (Direct Response) Customized Header or Customized Header with Decodes. Blank lines are removed. Print Invoice Remarks #N Name Select #*P #RL #RM #TC #N1.2 Print Names with Ticket Numbers Print Record Locator Print Itinerary Remarks Terminal Information #V Print Intermediate Stops (Via Points) #WL #@C5 #*IX #*IXXXXXX #X$ Print All Waitlisted Segments Insert Own Closing Statement. #@C5 Special Offers Out Now Other closing statements: INFO #@C Suppress Invoice number Specify manual invoice number (min/max 6 numbers) XXXXXX = invoice number Suppress credit card number from the document Multiple options can be combined in any order, but must be separated by an and item (#). DESCRIPTION Itinerary without headers, Worldspan locator, terminal numbers, airline locator agent reference, and add intermediate stops Itinerary/Invoice without headers, Worldspan locator locator, terminal numbers, airline locator, agent reference, delete closing statement and add add intermediate stops. ENTRY EZN#RL#TC#DR#ASIMON#V EZL#RL#TC#DR#ASIMON#@C1#V Worldspan Ticketing Manual July 2010 Page 23 of 67

24 DOCUMENT INSTRUCTIONS HELP 4-DI, INFO 4-DI Document Instructions (DI) are used to store Ticketing and Itinerary /Invoice options and Document Types for use during Document Production. All options in the last chapters can be used. Document Instructions can be stored in the PNR or in the Worldfile. There are 4 types of Document Instructions: Primary DI. These are unassociated Document Instructions. Name Select DI. Document Instructions which relate to specific passengers. For example: to store different Forms of Payment. Pricing Instruction DI. These are DI associated to a Manual Pricing. Ticket Record DI. Document Instructions associated to a specific Ticket Record. DESCRIPTION Primary Document Instruction: Single Option: suppress Credit Card number Multiple Options: Name Select Document Instruction: Multiple FOPs, 2 entries Name 1.1 Name 1.2 Pricing Instruction Document Instruction: Associated to Pricing Instruction 3 With Name Select Ticket Record Document Instruction: Associated to Ticket Record 2 With Name Select Additional entries: Display Document Instructions Delete Document Instruction 2 Change DI 3 ENTRY 4-DI#X$ 4-DI#RL#WL#BK#TK#HVD#ITITBA04@IT 4-DI#N1.1#$CA 4-DI#N1.2#$CCCA DI#PI3#CSN#ERVALID SN ONLY 4-DI#PI2#N3.1#CAA#K10 4-DI#TR2#CKL#ERVALID KL ONLY 4-DI#TR2#N3.1#CTS#K1 *DI 4-DI@2 4-DI@3#X$ Worldspan Ticketing Manual July 2010 Page 24 of 67

25 INTERLINE AGREEMENTS INFO 4GTA If multiple airlines are present in a PNR, it is not always allowed to issue these airlines in one ticket. Even if the routing of an airline tells you to use a specific airline, it might not be possible to issue the E-ticket. So, the interline agreements must be checked. Before ticket issue, the interline agreement between different airlines can be checked. Look the PNR below. The Interline Agreement can be checked in two different ways: 1. Manual, with or without an active booking file. Interline agreements can also be checked without a booking file being displayed. 4G/TA*SA-E The reply will give a list with all airlines accepting SA-e-tickets. For this situation, both BA and LH are mentioned, so the ticket can be issued. 2. Automatic, at the time of ticket issuance. While issuing the ticket Worldspan will automatically check if the interline agreement is valid. Worldspan Ticketing Manual July 2010 Page 25 of 67

26 E-TICKETING FUNCTIONS AND GUIDELINES TABLE INFO ETLIST All functions, restrictions and guidelines regarding e-ticketing are mentioned in a table that can be found per airline under: INFO ETXX0 (XX = Airline) Normally it is only necessary to consult the table in case of e-ticketing problems. Let s have a look at the table of SN Brussels Airlines: INFO ETSN0 SN Brussels Airlines does not allow voiding of an exchange and a refund. The E-ticket Record will be displayed for a maximum of 500 days. No more than 9 persons can be issued with one entry. To issue groups, multiple transactions are necessary. The maximum number of segments, including ARNKs is 16. The Passenger Type Code INS Infant with a seat is not allowed. Worldspan Ticketing Manual July 2010 Page 26 of 67

27 Beside the general table, there is always a list of countries of sale and notes regarding conditions of the carrier. For SN Brussels these notes include: Worldspan Ticketing Manual July 2010 Page 27 of 67

28 FORM OF IDENTIFICATION FOID HELP FOID The primary use of the FOID is for identification at check-in. Some airlines require a Form Of Identification (FOID) to be entered as a Special Service Request (SSR) item before an Electronic Ticket will issue. If the PNR does not contain a FOID, the response to the Electronic Ticketing entry will be: Refer to INFO ETLA0 (LA = Airline code) for information on individual airline guidelines and policies on FOID s. The FOID SSR entry must include a two-letter code designating the type of identification used. Listed below are examples of two-letter codes: DESCRIPTION Credit card Drivers license Frequent flyer Passport National Identity Confirmation number or record locator Ticket number Locally defined ID number ALPHA CODES CC DL FF PP NI CN TN ID Listed below are examples of SSR FOID formats: DESCRIPTION FOID using a frequent flyer number FOID using credit card information FOID using drivers license FOID using switch card information (XX = Airline code) ENTRY 3SSRFOIDXXHK/FFXX SSRFOIDXXHK/CCVI SSRFOIDXXHK/DLTX9P123ABC SSRFOIDXXHK/CCSW More information on FOID: Answer Worldspan Ticketing Manual July 2010 Page 28 of 67

29 E-TICKET RECORD HELP ETR, INFO ETR Electronic Ticket Records (ETR) are stored in a separate database from the PNR. This means the ETR can be used to retrieve the Coupon Status with or without a displayed PNR. The Electronic Ticket Record is retrieved from the validating carriers Electronic Ticket database to process the Electronic Ticket, post ticketing options. There are four methods to retrieve the Electronic Ticket Record: 1. From a displayed PNR using the Electronic Ticket Acknowledgement (ETA) item Number. 2. The Electronic Ticket Record (ETR) template with a displayed PNR 3. The Electronic Ticket Record (ETR) template without a displayed PNR 4. Using the Electronic Ticket Number (with or without a displayed PNR). METHOD 1 From a displayed PNR using the Electronic Ticket Acknowledgement (ETA) item number. Entry: *ETA Entry: ETR1 DESCRIPTION Display ETR by ETA item number from displayed PNR Display ETR by Name Select from displayed PNR ENTRY ETR1 ETR#N1.2 Worldspan Ticketing Manual July 2010 Page 29 of 67

30 METHOD 2 The Electronic Ticket Record (ETR) template can be used with or without a displayed PNR. Below you find an example of an ETR REQUEST from a displayed PNR. Entry: ETR The indicated fields are automatically populated with information taken from the live PNR. Just press enter and the e-ticket will be opened. The document number contains the most recent Electronic Ticket issued. METHOD 3 The Electronic Ticket Record (ETR) template can be used with or without a displayed PNR. Below you find an example of an ETR REQUEST without an active PNR. Entry: ETR Worldspan Ticketing Manual July 2010 Page 30 of 67

31 Worldspan responds with a blank template because an Electronic Ticketed PNR has not been previously displayed. Once the ETR template is displayed, Worldspan provides 3 options to request the e-ticket. Option 1: ELECTRONIC TICKET NUMBER, this is the easiest way to retrieve the Coupon Status display. Press Enter when the information is complete Option 2: VALIDATING CARRIER, frequent traveler number and flight departure date Press Enter when the information is complete Or by VALIDATING CARRIER and airline PNR record locator. NOTE Press Enter when the information is complete 1. Retrieval by airline confirmation (record locator) is not supported by all airlines. 2. The validating airline can be specified using the 2 letter airline code (BA) or the IATA recognition of the airline (125) Worldspan Ticketing Manual July 2010 Page 31 of 67

32 Option 3: VALIDATING CARRIER, flight departure date, last name and first name (as in PNR name field) and option A, B or C. A. Origin, destination and flight number Press Enter when the information is complete Other possibilities are: B. Credit card type and number. C. Passenger telephone number, as held in the phone field which must include the pseudo city code (SID) and H, B or W METHOD 4 Display ETR by Ticket Number (with or without displayed PNR) ETR ADDITIONAL INFORMATION 1. As a general rule the ETR is secured to an agency by the IATA number. See INFO ETKTSECURITY for exceptions to this rule. 2. Only the issuing agency or an authorized bridge or branch location may display the ETR after an Electronic Ticket has been issued. 3. Dividing, reducing or name changes to an Electronic Ticketed PNR do not result in updates to the ETR. Worldspan Ticketing Manual July 2010 Page 32 of 67

33 DAILY DOCUMENTION LOG INFO DDLPRI, INFO DDLSEC The Daily Document Log (DDL) shows the daily transactions in order to verify receipt of interface accounting data from branch offices and/or home location. Worldspan maintains the files for a period of up to 11 days. PRIMARY DAILY DOCUMENTATION LOG Entry: DD Field: Header Line Second Line ITEM GROSS P S Ticket Status Explanation: DAILY DOCUMENTATION LOG. Subscriber name, IATA number and date of the DDL. Item Number Gross fare Form of Payment Indicator C - Credit Card A - Non Credit Card transactions (Cash Nonref, etc.) Blank - issued V - agent voided V* - system voided ER - electronic ticket refunded RR - refund reversal EX - electronic ticket exchange XI - electronic exchange reversal Worldspan Ticketing Manual July 2010 Page 33 of 67

34 A/L TKT NBR NET AMT PSGR NAME INVOICE Airline 3 letter code and ticket number (E indicates e-ticket, M = MCO) Nett amount Passenger Name Invoice number if applicable The Electronic ticket numbers and MCO number are allocated automatically. Stock Numbers do not exist anymore since 1June 2008 when paper ticketing was discontinued. When all ticket numbers have been used, Worldspan will normally automatically allocate the next block. In some cases Worldspan may ask to enter 4GTA to allocate a new block of 300 ticket numbers. Enter 4GS to view the next ticket number to be allocated. Also the remaining allocated ticket numbers can be found here.. Explanation of Daily Documentation Log for specific travelers. Heijne Bakker Debie Hutchis Ingram Veldhuis Eckman Voided Paid by Credit Card Conjunction Ticket Refunded e-ticket Exchanged e-ticket MCO. Miscellaneous Charges Order System Void or System Cancel. A system void is a ticket which is automatically cancelled at the time of issue. E.g. in case there is no link to the airline system at the moment of ticketing. DESCRIPTION Display Primary DDL Passengers Name Ticket Date Passenger Name/Ticket Date Void Ticket on line 1 ENTRY DD DD*-MURRAY DD*12APR DD*-MURRAY*12APR DDV1 SYSTEM VOID / SYSTEM CANCEL WITH CREDIT CARD APPROVAL INFO ETKT SYSCXL When Worldspan performs a system cancel and the form of payment was a credit card the advisory message returned will contain the credit card approval code. As the credit approval is still active, an attempt should be made to issue another Electronic Ticket. Manually include the credit card approval code from the previous transaction; Worldspan Ticketing Manual July 2010 Page 34 of 67

35 The credit card approval from the failed Electronic Transaction can also be found in the secondary DDL and the DDP display. SECONDARY DAILY DOCUMENTATION LOG The Secondary DDL can be accessed from a Primary DDL. DD*2 retrieves information from the second item in the active DDL. FA = File address TLI = Ticket, Itinerary, Interface. In this case Yes, No, No If the form of payment was a credit card the approval code can be found in the secondary daily documentation. Worldspan Ticketing Manual July 2010 Page 35 of 67

36 OTHER DAILY DOCUMENTATION LOGS AND REPORTS DAILY ACTIVITY REPORT HELP DDP Entry: DDP Tickets displayed in numerical ascending order. If applicable: Credit card approval code Move Down (MD) or Move Up (MU) entries do not work in the Daily Activity Report display. Use the entry DDP/XX (XX = line number) to display specific line number. DAILY VOID REPORT HELP DDN Entry: DDN The Daily Void Report gives an overview of all voided documents of the day. Worldspan Ticketing Manual July 2010 Page 36 of 67

37 DAILY DOCUMENTATION LOG TOTALS HELP DDT Entry: DDT The Daily Documentation Log Totals report gives an overview of all the Totals of the day. Worldspan Ticketing Manual July 2010 Page 37 of 67

38 E-TICKET HISTORY The history of an Electronic Ticket Record may be viewed. With the Electronic Ticket Record displayed, tab behind the In this case the travel history of mister Macklin will be shown. He has flown from Chicago (ORD) to Atlanta (ATL) and continued to London Gatwick (LGW). He still has two segments Open for use. The ticket was issued on 31 January Worldspan Ticketing Manual July 2010 Page 38 of 67

39 PRODUCTIVITY CREDIT MANUAL TICKET ENTRY HELP COUPON, HELP 7/U The productivity credit manual entry is designed to record hand-written and Non-Worldspan issued documents for incentive credits. This entry is applicable to agencies located in European Union -EU- and European free trade association -EFTA- countries only. Credits for tickets generated by Worldspan are automatically updated The manual update entry will consist of the following elements: Mandatory: 1. Function Identifier 7/U 2. Form Type Four Coupon Ticket Miscellaneous Charge Order (MCO) Prepaid ticket advice (PTA 4T MT PT 3. 3 digit validating airline code 125 airline 3 numeric code e.g. British Airways digit document number Note: a range of sequential ticket numbers may be entered by separating the last three digits with a dash (-) Optional: 5. Name select N Segment select S2/3 Example: 7/U 4T # N1.2# S2/3 (spaces shown only for clarity) Worldspan checks to ensure the document number(s) entered contains enough coupons for the segments and passengers in the PNR. DESCRIPTION Basic Entry Range of sequential Ticket Numbers With optional name select With optional segment select ENTRY 7/U4T /U4T /U4T #N2.1 7/U4T #S1/4 Worldspan Ticketing Manual July 2010 Page 39 of 67

40 MANUAL PRICING Introduction Until now we only looked at automated quotes for ticketing. Sometimes, however, a travel agent has got its own negotiated fares, which are not loaded in Worldspan. In these cases a manual quote must be made. Examples of situations, when an automated quote might not be possible: Group PNRs Round The World fares Air passes Negotiated fares, which are not loaded in Worldspan Changes after departure. Of course, other situations are possible. There are four ways for making the manual quote: Agent Assisted Pricing AAP. Rate Desk Pricing RDP. World Ticket Image RDP template. Manual Pricing Go! Script Worldspan Ticketing Manual July 2010 Page 40 of 67

41 AGENT ASSISTED PRICING HELP AAP, HELP 4P*- INFO 4P-NRV PNRs that do not auto price, or auto price at a fare other than the desired one, may often be priced using Agent Assisted Pricing (AAP). But, take care. The travel agent is now responsible for the fare. The travel agent should has to check if all rules have been met or a waiver has been received from the validating airline. Another often used name is: Forced Pricing Each Agent Assisted Priced PNR is examined to determine whether Worldspan can or cannot guarantee the fare. If the option manipulates the fare in a way in which Worldspan could not validate, then it is not considered auto priced. For example, Worldspan cannot validate if the percentage discount or dollar off amount is valid for the specific passenger. If the AAP fare is guaranteed by Worldspan the TKT FAX line will mention. If the AAP fare is not guaranteed the TKT FAX line will mention. Agent Assisted Pricing includes options to: 1. Price with a percent or sum discount using Custom Discount Pricing. 2. Price with a sum increase using Custom Plus Pricing. 3. Override rules. 4. Price fares that are inhibited from auto pricing. 5. Price by fare basis code. 6. Specify departure tax only, base fare only, or a specific tax amount, ticketing dates. Agent Assisted Pricing Parameters 1. Prices up to 16 segments, including ARNKs. 2. Prices up to 4 PTCs. 3. Allows 250 characters in one AAP entry. Agent Assisted Pricing 1. Two dashes following the 4P (4P--) indicates a shortcut entry. The first dash means: all passengers. The second dash means all segments. Worldspan Ticketing Manual July 2010 Page 41 of 67

42 DESCRIPTION 4P*--JFLRT 4P*--QLSX1M#NRXV 4P*-S1 QLSX1M#S2-QHSX1M#NRXV ENTRY Same FBC for all segments (PTC: all ADT) Not over-riding rules Same FBC for all segments (PTC: all ADT) Overriding rules with validity (as per dates in the segments) Different FBC Same fare type (PTC: all ADT) Over-riding rules with validity (as per dates in the segments) 4P*-S1 QLSX1M#NV09OCT/09OCT#S2-QHSX1M#NV16OCT/09NOV#NRX Different FBC Same fare type (PTC all ADT) Over-riding rules & Specify own validity dates 4P*-S1 QLSX1M**S2-YEE1M#NRXV Different FBC Trip select (PTC: all ADT) Overriding rules with validity (as per dates in the segments) 4P*-S1 QLSX1M#NV09OCT/09OCT**S2-YEE1M#NV/09NOV#NRX Different FBC Trip select (PTC: all ADT) Overriding rules & Specify own validity dates 4P*-PADT/CNN# -QLSX1M*QLSX1M/CH33#NRXV Same FBC for all segments, Multiple PTCs. Overriding rules with validity (as per dates in the segments) 4P*-PADT/CNN#S1-QLSX1M*QLSX1M/CH33#S2 QHSX1M*QHSX1M/CH33#NRXV Different FBC Same fare type, Multiple PTCs. Over-riding rules with validity (as per dates in the segments) 4P*-PADT/CNN#S1-MJSX3M#NV09OCT/09OCT*MJSX3M/CH33#NV09OCT/09OCT **S2 YEE1M#NV16OCT/09NOV*YEE1M/CH33#NV16OCT/09NOV#NRX Different FBC Trip select, Multiple PTCs. Overriding rules & Specify own validity dates. 4P*-ATGR12.00A 4P*-WTGB 4P*-PADT15.00-XUB3.00 4P*-G*40K 4PQC Add/Change the tax amount Withhold specific tax Change tax amounts for specific PTC Override the system calculated baggage allowance. Copy the ticket record price onto the front of your PNR (optional) Worldspan Ticketing Manual July 2010 Page 42 of 67

43 RATE DESK PRICING (RDP) MANUAL PRICING HELP RDP, HELP 4/R, INFO RDP Rate Desk Pricing allows the agent to add a pricing to a PNR which cannot be auto priced or Agent Assisted Priced. Rate Desk Pricing is never guaranteed. Rate Desk Pricing can be used to add fares to a PNR in case of: 1. Contract fares which are not loaded in Worldspan. 2. Unpublished Group Fares 3. Fares which cannot be auto priced: e.g. Air passes, Round the World fares. 4. Exchanges Rate Desk Pricing includes options to: 1. Add Farebasis Codes, Baggage Allowance. 2. Add a Fare Calculation 3. Add Fares and Taxes Rate Desk Pricing Parameters 1. Prices up to 24 segments, including ARNKs. 2. Prices up to 4 different PTCs 3. The maximum size of a horizontal Fare Calculation is 240 characters. 4. Up to 20 taxes can be added. Rate Desk Pricing 1. In order to add a Rate Desk Pricing the whole procedure, as shown below, has to be done. 2. Rate Desk Pricing will show the next step during the procedure. The Rate Desk Procedure to store a fare consists of 7 mandatory steps: 1. Initiate Pricing: 4/R 2. Add Stopover / Connection codes 4/X 3. Add Segment data 4/S 4. Add Fare Calculation 4/L 5. Add Fares and, if applicable, Taxes 4/BN or 4/IF or 4/RF 6. Store the Fare 4/ 7. End Transaction E or ER Worldspan Ticketing Manual July 2010 Page 43 of 67

44 RATE DESK PRICING - PROCEDURE STEP 1 INITIATE PRICING Basic Entry 4/R PTC Select 4/R-PCNN Segment Select 4/R-S2/3 PTC and Segment Select 4/R-PADT#S1/5 Multiple ticket record, Specific PTC 4/R-TR#PADT Multiple ticket record, Specific segments 4/R-S2/3#TR STEP 2 ADD STOPOVERS AND CONNECTIONS Only stopovers: No segments as X Stopover/connection Specify segment 2 and 4 as stop (X) 4/X-0 (zero) 4/X-2/4 STEP 3 ADD SEGMENT DATA Segment data per segment Validity boxes restricted to flight and date One segment Multiple segments 4/S-BAP3#A#*23K 4/S-3-LLAXN#A#*2PC 4/S-1-BHAP#A#*23K 4/S-1-BHAP/MP00#A#*23K 4/S 1/5 BHAP#A#*23K**2 4 YX#A#*23K Segment(s) Not Valid Before and After 4/S-2-LLXAN#NV01JUN/28JUN#*2PC Segment(s) Not Valid Before Segment(s) Not Valid After 4/S-1-LLXAN#NV28JUN#*23K 4/S-LLXAN#A/#*23K 4/S-1-LLXAN#NV/28JUN#*23K 4/S-LLXAN#/A#*23K Worldspan Ticketing Manual July 2010 Page 44 of 67

45 STEP 4 ADD FARE CALCULATION Fare Calculation Basic Entry 4/L-FRA SN BRU SN FRA NUC207.92END ROE Fare Calculation Entry for IT fare 4/L-AMS KM MLA M/IT KM AMS M/IT STEP 5 ADD FARES AND TAXES Base Fare No Tax Base Fare With Taxes International/Equivalent in EUR International/Equivalent in GBP with Tax More than 3 taxes 4/BNGBP /BNEUR976.00#XXA1.00#XUS4.00 4/IFGBP346.00#EVEUR /IFUSD238.00#EVGBP171.50#XXU6.00 4/BNGBP711.00#XGB20.00#XUB7.30#XUS15.10#XXA1.20#XXY3.70#XYC3.19#XXF1.90 LAX3 The 4/RF function will be explained in the exchange ticketing course. In order to exchange a ticket a good understanding of Rate Desk Pricing is necessary. The taxes can be found using 4P. STEP 6 STORE THE FARE Store ticketing record Complete RDP 4/ STEP 7 END TRANSACT Worldspan Ticketing Manual July 2010 Page 45 of 67

46 RATE DESK PRICING - EXAMPLE Reisburo Zonnesteek has booked Mister Zonstraal on a journey to Malta. The journey has not yet been priced. Since the travel agent is a preferred agent for Air Malta, an IT fare can be issued in the B class. All taxes, of course, are still applicable. Step 1: Initiate Pricing: 4/R <enter> Worldspan tells you the RDP template is opened successfully and gives you the segment numbers to be used during the RDP procedure. Worldspan asks to continue with step 2. An example for the next step is given. Step 2: Add Stopover / Connection codes 4/X-0 <enter> Since there are no connecting cities the entry is 4/X-0. Now the Segment Data need to be added. And again, an example for the next step is given. Step 3: Add Segment data 4/S-1/2-BSPCL#A#*25K The information is added with one entry for both segments. The Farebasis is BSPCL, the A is to block the Not Valid Before (NVB) and Not Valid After (NVA) boxes. Finally, with the *25K a Baggage Allowance of 25 Kilo is added. An example for the next step, the Fare Calculation is already given. Worldspan Ticketing Manual July 2010 Page 46 of 67

47 Step 4: Add Fare Calculation 4/L-AMS KM MLA M/IT KM AMS M/IT In this case, since the fare is an IT fare, no amounts will be given in the Fare Calculation. Also de Rate Of Exchange (ROE) does not have to be specified. An example for the next step is already given. Step 5: Add Fares and Taxes 4/BNEUR99.00#XRN14.52#XVV2.00#XCJ12.94#XDB2.19#XUF16.76 The fare and taxes are added. Taxes can be found by making a 4P entry before starting the Rate Desk Pricing procedure. Step 6: Store the Fare 4/ Step 7: End Transaction E or ER The PNR is now manually priced. Although the Fare Information has now been added to the PNR, you still might have to add Ticketing Options: Form of Payment, Validating Carrier, Commission, Endorsements, Tour code and IT or BT modifier to suppress the fare in the ticket, etc. Most of this information can also be added as RDP option Worldspan Ticketing Manual July 2010 Page 47 of 67

48 DISPLAY RATE DESK PRICING HELP 4* Display ticketing record in progress 4*T Display item in progress 4/* Display stored ticketing record 4 DISPLAY RATE DESK PRICING OPTIONS HELP RDPOPT Inclusive tour number Commission (percentage) Ticketing date Origin/destination indicator 4/T ADT IT49484@IT 4/K R10 4/D 01JAN 4/ODATHCDG DISPLAY RATE DESK PRICING ERROR CORRECTION Change prior to storing ticketing record: Ignores all data that has been entered for all PTC s. PNR remains in RDP mode and the stopover / connection cities prompt is returned. This step can be done after any RDP step. Ignores all data that has been entered for the current PTC to be erased. This entry can be used on any step prior to entering the fare data. E.g. 4/BN or 4/IF Ignores the fare calculation data that was entered for the current PTC. Use if an error is detected in the fare calculation. This entry can only be used directly after the fare calculation entry 4/L. If an error is detected in the fare calculation after fare data has been entered, the fare data must be ignored (4/IGNFAR) before the fare calculation can be ignored. Ignores the last fare/tax entry. In multiple PTC PNR's, it will also erase any data that has been entered since the last fare/tax entry. This entry is used directly after the 4/BN entry HELP 4/IGN, INFO 4/IGN 4/IGNPNR 4/IGNPTC 4/IGNLDR 4/IGNFAR Worldspan Ticketing Manual July 2010 Page 48 of 67

49 TICKETING RECORD VERIFICATION HELP 4/AOK For use when changes are made to name, ticketing and/or itinerary items in a PNR after a ticketing record has stored, but no changes to the stored price is required. Verify single ticketing record Verify multiple ticketing record Verify change of PTC Verify with segment select 4/AOK 4/AOK#TR3 4/AOK#PADT*CNN 4/AOK#S2 RATE DESK PRICE MODIFICATION HELP 4/@R There are no prompts e.g. 4/S-, 4/L-, etc. in the Rate Desk Price modification mode. Change after storing ticketing record: Initiate change 4/@R Stopover / Connection data 4/X 2/4 Single segment Multiple segments, same FBC 4/S4 ADT YL#A 4/S1-ADT-HKEE6M#NV/10SEP# 20K 4/S1 ADT 1 4 VXE14 Multiple segments, different FBC 4/S3-ADT-3- YBD#NV1SEP/30SEP# 2PC 4- YHAP#NV/30SEP# 2PC Fare calculation Fare data Commission Ticketing date Change/add IT number Delete IT number Store changes 4/ 4/L ADT NEW FARE CALCULATION 4/BN-ADT-GBP65.00#XGB10.00#XYC4.10 4/K ADT R10 4/D 26FEB 4/T ADT IT1AAGD29 4/T ADT Amendments to SEGMENT DATA, FARE CALCULATION LADDER and FARE DATA must include the Passenger Type Code. Remember to End Transaction to store the changes in the PNR Worldspan Ticketing Manual July 2010 Page 49 of 67

50 WORLD TICKET IMAGE RDP TEMPLATE HELP WTI An alternative method of Rate Desk Pricing a PNR is to use the World Ticket Image template. When using the World Ticket Image it is mandatory to work in overwrite mode. Start pricing for All segments/all PTCs Start pricing for All segments, specific PTCs Start pricing for multiple Segments Start pricing for specific PTC and Segments Redisplay active template, all segments, all PTC s Redisplay last active template Redisplay specific book, first PTC Redisplay final screen 4/MR 4/MR-PCNN/MIL 4/MR-S2/4 4/MR-PADT#S1/3 4/MR** 4/MR* 4/MR*B2 4/MREND Worldspan Ticketing Manual July 2010 Page 50 of 67

51 WORLD TICKET IMAGE - EXAMPLE Entry: 4/MR The boxes require the following information: X FBASIS/T-DSG BASE FARE NVB NVA BAG FC / Fare Construction TT ADD TAX TX 1-7 ROE BF EV NUC BBR Stop or stopover indicator Fare Basis and Ticket Designator Base Fare for Each ("Trip") Fare Breakpoint Not Valid Before Not Valid After Baggage Allowance. e.g. 20K or 2PC Including, if applicable Q - Charges, S - Charges, M -Mileage Increases per flight coupon. Example: 2 (S25.00 for segment 2 25EUR Stopover Surcharge. The fare calculation will be created automatically. Total Type Blank, BN or BF Used if currency of payment is the same as the currency of the country of departure. In case of a departure from and issuance in the Benelux, a Blank, a BF or a BN will result in the same final calculation. IF Used if the currency of payment is not the same as the currency of the country of departure. In this case both the currency base (BF) and the equivalent currency (EV) are mandatory. Additional tax screen holds up to 20 taxes. Enter Y for Yes Tax Spaces, also Used for PFC Rate of Exchange Total Base Fare and Currency Code Equivalent Amount preceded by Currency Code Neutral Units of Construction. Enter Y for BF in NUC Bankers Buyers Rate Worldspan Ticketing Manual July 2010 Page 51 of 67

52 Completed Template To continue, press Enter after the last bracket. Shortcut entries exist for filling in template: * Placing an asterisk in the first Space of the appropriate field copies the data or the amount from the Last field entered. This can be done for the Fare Basis, Base Fare and Q/S/M fields in the Fare Calculation. # Not Valid Before/After dates same as segment dates. If Passenger Facility Charges (PFC-tax) for the United States are applicable, just add them as a XF-tax in the tax boxes. Worldspan will automatically calculate and show the equivalent USD amount for the XF tax. If more taxes are applicable, fill in Y(es) after ADD TAX. An additional tax screen with a maximum of 20 taxes will appear. The taxes can be found using 4P. Worldspan Ticketing Manual July 2010 Page 52 of 67

53 World Ticket Image Options Final Template The Final option template is displayed (with OK) when all PTC segments have been completed and accepted. Final template is an options template enter manually or tab to left bracket to complete. OPTIONS Store Ticket Record Review TKT Record Review WTI From Start Ignore TKT Record Commission IT/Tour Code Date Fare Calculation Origin / Destination Trip Value Tab and enter To store fare in ticketing record To review ticketing record before storing To redisplay template(s) To ignore current template. A blank template will be redisplayed. Commission rate to add or override e.g. 4/MK-ADT-R9 Add tour code. i.e. 4/MT-ADT Enter ticketing date to override ticketing date in PNR e.g. 4/MD-14MAY To override system generated fare construction ladder e.g. 4/ML-ADT- MAN SQ X/SIN SQ SYD SQ X/SIN SQ MAN NUC END ROE.60417SQ Origin and destination override e.g. 4/MOD-CDGPRG Interface message for accounting (USA) Worldspan Ticketing Manual July 2010 Page 53 of 67

54 The most common entry will be to tab once to: STORE TICKET RECORD. >4/M( and enter. End the transaction to store the fare in the PNR To display stored ticketing record: 4 Any option included in the WTI will override the option pre-stored in the PNR. Worldspan Ticketing Manual July 2010 Page 54 of 67

55 MULTIPLE TICKET RECORDS HELP 4/MR Multiple ticket records can be created using all the following pricing methods: Auto Pricing, Agent Assist Pricing, Manual Pricing via RDP Manual Pricing via WTI Manual Pricing Go! Script CREATE MULTIPLE TICKET RECORDS Auto Price, All PTC s and Segments Auto Price, Specific PTC and Segments Agent Assist Pricing (AAP), All PTC s and Segments Agent Assist Pricing (AAP), Specific PTC and Segments Manual Pricing (RDP), All PTC s and Segments Manual Pricing (RDP), Specific PTC and Segments Manual Pricing (WTI), All PTC s and Segments Manual Pricing (WTI), Specific PTC and Segments 4P*TR 4P*PCNN#S1/4#TR 4P* VXVO#NRX#TR 4P* PCNN#S2/3 Y/CH50#TR 4/R TR 4/R PCNN#S4#TR 4/MR TR 4/MR PCNN#S1/5#TR If TR is not specified in the pricing entry, Worldspan will always create a single ticketing record. Earlier Ticket Records will be overwritten. DISPLAY TICKET RECORDS Display Pricing Details when a Single Ticketing Record Exists 4* Display an Index of Multiple Ticketing Records 4* Display Pricing Details for a Specific Ticketing Record 4*TR3 Worldspan Ticketing Manual July 2010 Page 55 of 67

56 MODIFY MULTIPLE TICKET RECORDS Use the following steps to amend Ticketing Records created via Agent Assisted Pricing and Manual pricing (RDP & WTI) only. Step 1: Step 2: Step 3: Retrieve the PNR TR3 Initiate Pricing Modifications for a Specific Ticketing Record 4/S3-ADT-VXAB3M#A#*20K Make the necessary changes to the Ticketing Record Step 4: 4/R Store the changes. Auto priced ticketing records should be cancelled using and re-priced. Do not use the above entries, since you will lose the Worldspan fare guarantee. VERIFY MULTIPLE TICKET RECORDS When changes are made to a PNR that contains Multiple Ticketing Records, use a verification entry to retain the pricing information stored in one or several ticketing records prior to the amendments to the PNR. Verify a Single Ticketing Record Verify a Specific Ticketing Record Verify Multiple Ticketing Records 4/AOK 4/AOKTR3 4/AOKTR1/3/7 Verify a Range of Ticketing Records 4/AOKTR1 4 Verify All Ticketing Records NOTE: Fare might no longer be Auto priced. 4/AOKTRALL CANCEL MULTIPLE TICKET RECORDS Cancel a Single Ticketing Record 4P*@ Cancel a Specific Ticketing Record 4 TR@4 Cancel Multiple Ticketing Records 4 TR@1/3/7 Cancel a Range of Ticketing Records 4 TR@1 4 Cancel a Combination of Ticketing Records 4 TR@1/3 5 Cancel all Ticketing Records 4-TR@ALL Worldspan Ticketing Manual July 2010 Page 56 of 67

57 CREATE STORED FARE QUOTES VIA MULTIPLE TICKET RECORDS Stored Fare Quote for a Specific Ticketing Record Stored Fare Quote for Multiple Ticketing Records Stored Fare Quote for a Range of Ticketing Records 4PQCTR1 4PQCTR2/4 4PQCTR3-6 DELETE STORED FARE QUOTES VIA MULTIPLE TICKET RECORDS Delete Stored Fare Quote for a Specific Ticketing Record Delete Stored Fare Quote for a Multiple Ticketing Records Delete Stored Fare Quote for a Range of Ticketing Record Delete All Stored Fare Quotes for Multiple Ticketing Records 4PQ@TR1 4PQ@TR1/3 4PQ@TR2-4 4PQ@TRALL Worldspan Ticketing Manual July 2010 Page 57 of 67

58 MANUAL PRICING GO! SCRIPT A fare can also manually added via a script: Click on Price. Select Manual Pricing - GO Look at the example below: Start the script: In this case the journey will be priced manually for all segments. The taxes will be calculated automatically. Press OK to continue. Worldspan Ticketing Manual July 2010 Page 58 of 67

59 Fill-in the following fields: FBasis/T-Dsg Base Bags Convert NUC Base to Local Base Farebasis and, if necessary, Ticket Designator Fare in NUC if international fare Baggage Allowance Converts NUCs to Euros If necessary: Show Optional Fees To add e.g. Q-charges, Stopover (S) charges, Mileage (M) surcharges Taxes will be added automatically, if marked on first screen. Press OK to continue. Worldspan Ticketing Manual July 2010 Page 59 of 67

60 Worldspan will respond with the message below. The Manual Pricing has been added to the PNR. To show the record: *R To show the fare: 4* Worldspan Ticketing Manual July 2010 Page 60 of 67

61 WORLDSPAN PRICING POLICY The Worldspan pricing policy regarding ADMs can be found under: Click on Customer service, claim forms. The screen below will open: Click on the envelope: And open the Worldspan pricing policy. Read this document for the complete information. An ADM will be considered for reimbursement only if it complies with the conditions of this document. Worldspan Ticketing Manual July 2010 Page 61 of 67

62 ASK TRAVELPORT E-TICKETING TROUBLE SHOOTING. (ANSWER 15420) Airlines have different procedures and requirements when it comes to working with electronic documents. This answer looks at the some of the more common e-ticketing problem scenarios. Unable to issue an e-ticket Airlines do have their own restrictions regarding e-ticket issuance. Some functionalities are not allowed or additional information needs to be added. Individual carrier functionality can be checked by looking at the applicable INFO page, INFO ETxx0 (xx = airline code). Check for the following: Multiple passenger or coupon restrictions Some airlines restrict the number of passengers in a PNR who can have an e-ticket issued with a single ticketing command. It may also depend on the number of segments booked, as there may be a limitation on the e-ticket 'message' size, and subsequently the more segments booked, the fewer passengers will issue in the transaction. Attempt to issue documents for each passenger with a name selection entry, e.g. EZE#N1.2 FOID requirements Although not required by the majority of airlines, some airlines still require a FOID (Form of Identification) in a PNR. Check with the airline or check their Worldspan Information pages to see what are the accepted FOIDs Ensure the correct entry is being used to add a FOID into a Worldspan system PNR If two FOIDS are entered, they may conflict. Remove one from the PNR, such as mileage membership number Form of Payment in the PNR Ensure that the Form of Payment used is acceptable to the carrier. Worldspan Ticketing Manual July 2010 Page 62 of 67

63 Unable to display an e-ticket record When you display an e-ticket record, the data that you are presented with is in fact held in the airlines e-ticket server (ETS). This information is retained by each airline for a differing length of time. The industry minimum standards are: 7 days from the last date of intended travel for a wholly used e-ticket record (ETR) 13 months from the first coupon travel date for a partially used ETR Check the individual Carrier capability at INFO ETxx0 Unable to revalidate or exchange an e-ticket If the airline does not permit the revalidation of an e-ticket, you will need to amend the PNR and then exchange the original e-ticket with no additional collection. Alternatively some airlines will revalidate the e-ticket in their system if requested. Some carriers will only allow you to exchange an e-ticket on one occasion. If there is a requirement to exchange an e-ticket a second time and the airline does not permit the second exchange of the document through the Worldspan system, you will need to contact the carrier who will process this on your behalf. Note: For British Airways refer to: How do I revalidate a British Airways e-ticket? Unable to void an e-ticket Usually it is only possible to void an e-ticket if the status code of the ticket is OPEN. However, some airlines will allow you to void if the status is ARPT. If not, contact the airline and ask them to change the status back to OPEN. Unable to send automatic TKNE e-ticket numbers to the airline This functionality is set up on request by the airline. Most airlines do not request it or require it as they hold the ETR themselves and therefore already have details of the ticket number in their system. If in doubt it is advisable to check this with the airline. Worldspan Ticketing Manual July 2010 Page 63 of 67

64 APPENDIX 1 - AUTOPRICING HELP PRICING, 4P, 4PLF HELP $P SCRIPTS/BOOK/ePRICING Auto pricing is explained in the introduction to Worldspan Go! Course. Below a summary is given. Look at the PNR below: To auto price this PNR use: 4P or 4P* The quote is only valid on the same day. If a ticket has to be issued later, you have to make a new quote. Autopricing assumptions: The lowest applicable carrier coded fare for the class booked. All passengers are considered as adults unless otherwise specified. All segments are to be quoted (including waitlisted and passive segments) A stopover is assumed where connections are over 24h00 or over 4h00 if the fare is for NAFQ). The ticket will be sold and ticketed in Belgium, Luxemburg or the Netherlands. Validates : - the Reservation date Departure day restrictions (Res. X days before dep). - the Reservation date Ticketing date restrictions (Ticketing within X hours/days after reservation) Guarantee : - Published fares are guaranteed for the same day only. Other fares are not guaranteed. Worldspan Ticketing Manual July 2010 Page 64 of 67