Reservation Manual NOTICE

Transcription

1 Reservation Manual NOTICE NO PART OF THIS DOCUMENT MAY BE REPRODUCED, STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL, GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT THE PRIOR WRITTEN CONSENT OF WORLDSPAN BENELUX. Web: May, 2010

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3 INDEX INTRODUCTION... 5 TRAVELPORT WEBSITE... 6 ASK TRAVELPORT... 7 GLOBAL LEARNING CENTER... 9 WORLDSPAN HELPDESK WORLDSPAN GO! SCREEN KEYBOARD SINE IN SINE OUT WORK AREAS GLOBAL REFERENCE SYSTEM - HELP - INFO SCRIPTS BOOKING FILE ENCODE - DECODE NEUTRAL AVAILABILITY HOST CARRIER AND ACCESS PLUS SCHEDULES MINIMUM CONNECTING TIME SELL NAME FIELD PHONE FIELD TICKETING FIELD END TRANSACTION IGNORE RESERVATION NUMBER MARRIED SEGMENTS BOOKING FILE RETRIEVAL OPTIONAL FIELDS REMARKS ADDRESSES FORM OF PAYMENT COMMISSION TOURCODE AND IT-TICKETING GENERAL FACTS FIELD, SSR S AND OSI S SPECIAL SERVICE REQUEST (SSR) OTHER SERVICE INFORMATION (OSI) Worldspan Reservations Manual May 2010 Page 3 of 100

4 SEATS ADVANCED PASSENGER INFORMATION SYSTEM (APIS) STATUS (ACTION) CODES FARE DISPLAY FARE NOTES AUTOPRICING DISPLAY TICKET RECORD POWER PRICING AND POWER SHOPPER CURRENCY CONVERSION GROUPBOOKING DIVIDE REPEAT BOOKING FILE PRODUCTIVITY CREDIT MANUAL TICKET ENTRY LIST DISPLAY QUEUES HISTORY PRINTING WITHIN WORLDSPAN TIMATIC ETAS - ELECTRONIC AUTHORITY SYSTEM ERROR RESPONSES Worldspan Reservations Manual May 2010 Page 4 of 100

5 INTRODUCTION During this course the following subjects will be attended to: Worldspan by Travelport Website Worldspan by Travelport Reservation system Making your reservation using entries. Worldspan by Travelport Express and Scripts menu Making your reservations using point and click. Worldspan Reservations Manual May 2010 Page 5 of 101

6 TRAVELPORT WEBSITE Before we start with Worldspan we will first have a look at the Travelport Services Portal: This website is the portal to all information Worldspan has to offer and is of great importance to you. You only need a few minutes to register. Ask Travelport is much more than an online help system. It's a state of the art knowledge bank that contains information from everyday business processes to agency billing and local market products and services. With the use of keywords you can find information on all subjects, entries, Product Advisories, etc. It only takes a few minutes to register. Under Downloads all kinds of manuals are loaded. Links to useful sites are added. Customer Service is the place to find all customer information is gathered. You will find links to the latest news, Ask Travelport etc. Training gives an overview of all scheduled classroom and virtual trainings and e-learning modules.. Order Travelport is our webshop for Travelport products. We need your opinion gives you the possibility to rate the services of Travelport.. With Remote Support colleagues or other contacts can take over your computer on your request, in order support you. Add a shortcut to the Travelport Services Portal on your Desktop or on Worldspan. Worldspan Reservations Manual May 2010 Page 6 of 101

7 ASK TRAVELPORT Ask Travelport can be seen as the Google of Worldspan. After a free registration, this tool can be used to retrieve the answer to all questions on Worldspan entries. The only prerequisite is: Asking the correct question. Let s have a look. After signing on to Ask Travelport a basic screen will open. Some parts of the screen are shown below. Two tabs are shown on top of your screen: My Stuff Ask a Question Answers Your profile settings. Allows you to ask questions to the Helpdesk. All the information on Worldspan entries. You can search by: Category Categories restrict the subject to a specific Worldspan Product. Keyword Words which might be part of your question. E.g. Encode City Search by Phrases, Similar Phrases, Answer ID (number), Exact Search, etc. So, if you add a keyword, Ask Travelport will look in its databank for answers, maybe restricting it to a certain category and an exact search only. Worldspan will return with a list of possible answers, in this case only one. Click on the answer, and the response will show. Worldspan Reservations Manual May 2010 Page 7 of 101

8 Some very useful subjects in Ask Travelport are: Change the category to Formats Guide. Examples of all possible entries can be found there. Information about how to change or reset passwords. Product Advisories with more background information on updated subjects can be found. Exchange Ticketing procedures. Worldspan Reservations Manual May 2010 Page 8 of 101

9 GLOBAL LEARNING CENTER The Global Learning Center stores all information needed to work with Worldspan. It can be accessed via Ask Travelport or via After filling in the required information you can create a profile. After entering the Global Learning Center (GLC) you can register for: Self-Paced Tutorials, courses via e-learning. Classroom Courses. Worldspan Manuals. Virtual Classes. These are instructor-led Online Classes using conference calls and webex. With webex an instructor is able to show Worldspan procedures on you computer. Webex trainings can also be arranged for certain offices or on specific subjects. Worldspan Reservations Manual May 2010 Page 9 of 101

10 In the Global Learning Center you can submit incidents and questions, that need a reply from a helpdesk employee. Finally, in the Knowledge Center you can ask your questions and Worldspan will reply with a range of possible answers to your question. See for an example below. Worldspan Reservations Manual May 2010 Page 10 of 101

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12 WORLDSPAN HELPDESK Worldspan does have a Helpdesk to support its customers in case of serious problems. The Help Desk should not be called for basic entries or basic working procedures. If you do have a question about Worldspan we advice and expect you to first check out information via: Courses Ask Travelport and Global Learning Center. Help Pages in Worldspan Training material on the website. If you were not able to retrieve the answer, then you can contact the Helpdesk. You will need your PINcode, a unique 7-digit customer number. To retrieve your customer number click Tools System in Worldspan Go! and The phone numbers are: For the Netherlands: For Belgium: For Luxemburg: A question can also be posted via the Ask a Question button on the Ask Travelport website. Worldspan Reservations Manual May 2010 Page 12 of 101

13 WORLDSPAN GO! SCREEN To access Worldspan Go! you need to go to the website below: Worldspan will prompt you to logon using the following window: The login and the temporary password is created by Worldspan. The user will be than prompted to change the password for the permanent one. In case of the lost passwords the agent should use the Lost Password link. The password will expire after 90 days. The user will then be automatically prompted to change the password in the ready for use mask. The password policy: minimum length 8 characters case sensitive must contain at least 1 alpha and 1 numeric character no more than 2 identical characters in a row not the same as previous 4 passwords not the same as login ID After filling in the required information the Worldspan Reservation System will open. Worldspan Reservations Manual May 2010 Page 13 of 101

14 Before we sine in to the Worldspan Reservation system, the basic screen will be explained: The header In the header some options using Worldspan Go! are mentioned: The function Express can be set on or off. The Express booking tool helps you to create or modify reservations without using entries. The Working Frames are the windows in Worldspan Go! You can make reservations by using entries. When the characters are green, the windows are active. There are 10 windows, they will always show on the left side of your desktop. Although you can work in more windows at the same time, you will always work in one reservation. Under My Script you will find a list of all possible scripts. Scripts can be especially useful when you have to follow a certain procedure. They will be shown on the right side of your desktop. Favorite websites, but also scripts and Worldspan entries can be added to My Links. They will be shown on the right side of your desktop. With Size the width of the screen can be changed. Under Script Index you will find a list of all possible scripts. Scripts can be especially useful when you have to follow a certain procedure. They will be shown on the right side of your desktop. Tools allow you to change your settings, display a calendar. Also your keyboard mapping is shown here. In Worldspan some symbols are often used, these symbols can be put under keys that will not be used in Worldspan otherwise. They will be shown on the right side of your desktop. Logout is used to logout Worldspan at the end of the session. Worldspan Reservations Manual May 2010 Page 14 of 101

15 KEYBOARD The standard Worldspan Go! Settings on a QWERTY keyboard are as below: Key Symbol Explanation Esc > Start of Message = * Display Change ; $ Used in different situations, # And or plus Depending on the settings other keys might be shortcut entries. Function Key Entry Explanation F1 Internet Explorer Help F2 XI Cancel Itinerary F3 0A Add ARNK F4 Clear screen F5 Input recall last 50 entries F6 Today s date F7 Scroll through reservation windows F8 Move between screens F9 Clear active window F10 E End transaction F11 MU Move up F12 MD Move down Worldspan Reservations Manual May 2010 Page 15 of 101

16 SINE IN SINE OUT - EMULATION HELP: SINE SCRIPTS: MISC / SINE IN - SINE OUT Before working with Worldspan, you need to sine in to the system. This can be done in one of the windows. Sine-in to Worldspan: Example: BSI$0000AA/GS Duty Code Mandatory Slash Agent Sine Unique User Code (4 digits) All Work Areas (A = only work area A) Function Identifier Duty codes: GS - General Sales FA Fares Agent Sine in to one area only Sine in to ALL areas (A,B,C,D,E,F) Sine out of active work area Sine out of all areas Sine out of a specific area BSIA0000AA/GS BSI$0000AA/GS BSO BSO$ BSO$F Everything after the $ is your personal sine-in and is different for everyone. Your sine in is created, either by a senior colleague or by the Worldspan Service Desk. Often initials are used. Output: You can sine in only once! If you are not sure if you are still signed on, just enter an entry, if the response is sign in, you have to enter your BSI entry again. Before closing Worldspan, you need to sign out. To entry to sign out of all work areas is: Entry : BSO$ Output : If you have not worked for a while Worldspan might ask you for your password, to re-activate the website. Worldspan Reservations Manual May 2010 Page 16 of 101

17 Emulation: Emulation provides a method for a Worldspan Travel Agency location to temporarily become another Worldspan Travel Agency. Often bigger Travel Agents have more than one SID, and / or bridge agreements have been established. In these situations it is possible to emulate after sign-on to the other SIDs. Emulate to SID XBL Emulate to IATA number Deactivate Emulation 4@EXBL 4@E @EOFF Worldspan Reservations Manual May 2010 Page 17 of 101

18 WORK AREAS Each sine in provides six available work areas. (ABCDEF) Each work area can handle one booking file at the time. So do not get confused: There are 10 Windows. When you switch to another window, the active reservation remains. There are 6 Work Areas. When you switch to another Work Area, you can work in another (new or existing) reservation. Move from area A to area F Move between work areas BF BA, BB, BC etc The entry to display a table showing Work Area activity: B$ Work Area Display Working Area C is active. All other work areas are suspended. Working Area A has a reservation that has not been closed. Working Area B has a closed reservation. Both the passenger name and the reservation number (PNR) are shown. Display a summary of the agent sine in: KGB Area C is active 1P stands for Worldspan. ADDR number is the number of the Ticket Printer XBL is Subscriber Identification Code IATA is IATA number The system is online. Worldspan Reservations Manual May 2010 Page 18 of 101

19 GLOBAL REFERENCE SYSTEM - HELP - INFO The Global Reference System (GRS) contains information on Travel Suppliers, Formats and Enhancements. Also daily briefings are to be found in the GRS. The information is kept up to date by either Worldspan or the travel suppliers. Be careful when using information from travel suppliers, most vendors do have their own webpages with all the information needed for the Travel Agent. The links to suppliers can be found on GLOBAL REFERENCE SYSTEM (GRS) WORLDSPAN Daily Briefing WORLDSPAN country information page AMS Carrier addresses AMS Weather information Weather by City Code Weather by City Name Current weather at airport (must use airport codes) HELP: GRS SCRIPTS: MISC GDAY BRIEFING GDAY17OCT G/EUR/AMS G/EUR/AMS/*XX HELP: WEATHER SCRIPTS: MISC / WEATHER GWEA LON GWEA LONDON FWV CDG Supplier information pages Airline Information Pages (e.g. Air France) Hotel Information Pages Car Information Pages G/AIR/AF0 G/HTL/SIQ G/CAR/ZEZ HELP HELP: HELP Help is the online reference system providing examples of entries and formats. To access Help enter one of the following: Letter The first alpha character entered displays the index for subjects beginning with a specified letter. E.g. Help P. Keyword By using a keyword you can find entries about this subject. E.g HELP PHONE. Entry References can be found by using (part of) an entry. E.g. HELP 9 Example: HELP P (letter, shows index for P) HELP PHONE (keyword) HELP 9 (entry) Worldspan Reservations Manual May 2010 Page 19 of 101

20 Applicable Help pages will be shown just below the chapter header. INFO INFO: INFO Info gives you detailed information about entries, formats and subjects. Again, you can request the information by Letter, Keyword or (part of) Entry. So, if you displace HELP by INFO you will get the explanation instead of the entries. By using the Tab button you can move your cursor behind one of the left brackets. Press enter and the information will appear. GRS continuation entries/scrolling HELP: SCROLL You can scroll through a document consisting of one page, using the entries below. Move down Move down specific number of lines Move bottom Move up Move up a specific number of lines Move top MD or F12 MD3 MB MU or F11 MU5 MT If a document has more pages (often with travel suppliers) use the entries below. Go forward (go to the next page) Go backward Move to a different page within a subject Redisplay last GRS page GF GB G/P3 GR Worldspan Reservations Manual May 2010 Page 20 of 101

21 SCRIPTS In the Script Index you will find a list of all possible scripts. Scripts can be especially useful when you have to follow a certain procedure. The scripts you van use will also be mentioned just below the chapter header or above the different paragraphs. When you click on the script index, the following screen appears: The different tabs show the available scripts. Specials are special ads. Book gives you a list with scripts used to book flights, cars, hotels etc, but also to book seats. With Price the PNR can be priced, both automatically as manually. The tab PNR has a vast list of possibilities. Basically everything what has to do with a PNR can be done through scripts: basic PNR fields as adding names, optional fields, e.g. adding OSI s or Remarks. There is also a PNR creation tool that helps you to add all the mandatory elements to a PNR. Under Miscellaneous you will find other scripts, e.g. about queues, past date booking files etc. Custom can hold scripts which are especially created for your office or company. Worldspan Reservations Manual May 2010 Page 21 of 101

22 BOOKING FILE A Worldspan Booking File always consists of four mandatory fields. If not all fields are present, the Booking File cannot be closed or saved. Most entries to add information to a Booking File start with a number. Mandatory fields: Itinerary Name Field - Phone Field 9 Ticketing Field 7 Beside the mandatory fields, optional fields can be applicable. Optional fields: address 5- Form of Payment Field 5$ General Remarks 5 Unique Remarks 5. Commission 5-CM Itinerary Remarks 5RM- Mileage Membership Field 3 Service Information 3 Seats 4 Fares 4 The fields may be entered in any order. There are many more optional field. First we will start with the Itinerary, but before an journey can be booked the following subjects need to be explained: How to find codes of airports, airlines, etc. How to request an availability and timetable. Worldspan Reservations Manual May 2010 Page 22 of 101

23 ENCODE - DECODE HELP: ENCODE, DECODE SCRIPTS: BOOK ENCODE/DECODE GO! Encode /Decode translates hundreds of industry codes such as city, airport and airline codes. In this chapter we will also look at country codes, equipment codes and airline alliances. City Encode Sydney: In this case there are two cities with the name Sydney. One in the state Nova Scotia in Canada and one in New South Wales in Australia. Be careful to pick the right one. Numerous mistakes have been made in the past. If a city has multiple transport hubs, those can have other 3-letter codes. In this case, Sydney - Australia has got multiple airports, each with its own code. Normally the country of the city is mentioned. In case the city lies in the United States, only the state is mentioned. E.G. AIRLINE CITY/AIRPORT ENCODE KAC/AIR FRANCE KC/MALAGA KC/MAL KC/MA* (* = wildcard) DECODE KAD/BA KAD/050 (Airline Industry Number) KD/AGP Worldspan Reservations Manual May 2010 Page 23 of 101

24 Country codes HELP 4C* SCRIPTS: BOOK ENCODE/DECODE GO! Countries do have two letter-codes. They can also be found using the script. Worldspan also provides you with the currency code of the country. Display an alphabetical list of Country and Currency codes 4C* Display all Country codes starting with T. 4C*T Display Country Code by Country Name 4C*TURKEY When you use the full Country name, the exchange rate with your local currency is also given. Equipment HELP EQP In an availability display Aircraft types are shown. If passengers want to know the type of aircraft on their journey, those codes can be decoded. Of course an airline can always change the type of aircraft without notifying the passenger. Decode Aircraft Equipment XXX is 3 letter aircraft code in availability HELPEQPXXX Airline alliance table HELP ALLIANCE At the moment there are three worldwide alliances in the airline industry. An alliance is basically a marketing agreement between a group of airlines. Depending on the conditions of your fare, you might be able to use carriers in the alliance for the same fare as the carrier you picked the fare from. They also often do have code share agreements. Display airline alliance table List One World Alliance members List Skyteam Alliance members List Star Alliance members KAL-/XX (XX = alliance code) KAL-/*O KAL-/*S KAL-/*A Worldspan Reservations Manual May 2010 Page 24 of 101

25 NEUTRAL AVAILABILITY HELP: AVAIL, ACONT, A/R SCRIPTS: BOOK AIR BOOKING GO! LOGICS: Worldspan displays flight availability in a specific order by default: 1. Non-stop flights (A B) 2. Direct flights (A B/B C) 3. Connections (A B B C) BASIC AVAILABILITY DISPLAY: Entry: A4SEPBRUOSL HEADER LINE: Date - day of the week starting time after midnight city pair. The Asterisks ( ** ** ) are used in case of from, to or between cities in the USA and stand for time zones. Example: ET PT CT MT HT AT Eastern Time Pacific Time Central Time Mountain Time Hawaiian Time Alaskan Time At the right top of an availability screen the words END or TOP may appear. Worldspan automatically sorts between nonstop/directs flights and connecting flights. END tells you there are no more direct or nonstop flights, when you move down. TOP tells you, when you move up, there are no more connecting flights. Worldspan Reservations Manual May 2010 Page 25 of 101

26 AVAILABILITY DISPLAY: Alliance to which the airline belongs. In case of a connection is the alliance indicator only mentioned when all flights are carried out by the same alliance. 2. Access Plus indicator. This indicator gives you information about the data traffic between the airline and Worldspan. There are three situations: # Airline Source $ Direct Sell and Direct Access * Direct Access They difference between the indicators will be explained later. 3. Carrier and Flight Number 4. Classes and number of seats available Seats: 1 9 number of seats at least still available in a specific class. 0 waitlisted. Can still be booked, but will not be confirmed right away.. closed, not available anymore. Classes: Depending on your settings Worldspan shows a maximum of 8 or 24 classes. An availability starts with the First Class, followed by Business Class and Economy Class First Class booking classes F, P, A Business Class booking classes J, C, D, I and Z Economy Class all other booking classes Sometimes airlines use other booking classes. 5. City-pair, origin and destination of the flight. 6. Departure and arrival time. Always in local time. 7. Code-share flight. An asterisk ( * ) tells you the flight is marketed by this airline, but operated by another airline. Look at line 1 and two in the display below. LX is the marketing airline. On line 2, you see the same flight again, but not as a code share. In this case you can safely tell the customer that he will be in an aircraft of SN Brussels Airlines. 8. Equipment type. 9. Number of en-route stops. 10. Electronic ticketing available for this carrier. Since 1 June 2008 Travel Agents can only issue E-tickets. Worldspan Reservations Manual May 2010 Page 26 of 101

27 AVAILABILITY OPTIONS: Worldspan builds neutral availability displays to view and book up to 331 days in advance of travel. Many different options are possible to specify your neutral availability request. More options can be found under the Help pages or on the Worldspan website: A22DECAMSSIN-BA Availability for specified carrier (max.3). At least part of the journey will be flown by the requested carrier. In this case the second line tells you, you can also leave from ZYA and go to XSP. ZYA is Amsterdam Central Station, XSP an alternative Singapore Airport. The earliest departure is at 7 o clock, However in that case, you first fly to London Gatwick, then you need to take a train, tube, bus or taxi to London Heathrow before continuing to Singapore. In all cases you arrive in Singapore one day after departure. -1 Arrival is day before departure. #1 Arrival is day after departure. #2 Arrival is 2 days after departure. Many more options are available, some are shown below. See also the Help pages. Availability for today Availability for today after 7 PM All airports under specific city codes Availability with city pair, with date and time Availability with airline and earliest departure Specific airport, time and airline Specific multiple airlines (maximum 3) Specific time, connecting city and airline Specific airline; direct and non-stop Specific class (maximum 3) Search forward 7 days, specific airline and class Search backward 7 days, specific airline and class AROMLOS ALISBCN7P A12JUNLONLAX A25APRLAXPAR1600 A22SEPBRULON-BA/E10A A12JUNCDGLHR1000-BD A16JUNSTLHNL-NW-DL-UA A14JUNMANSIN2P/FRA-LH A9AUGPITATL9A-UA/D A23NOVSHAPEK*C*K*N AS#21NOVSTORIO-DL*H AS-21NOVSTORIO-DL*H Worldspan Reservations Manual May 2010 Page 27 of 101

28 AVAILABILITY CONTINUATION ENTRIES: After an availability entry it is not possible to use MD (F12) or MU (F11). Availability down AD Availability up AU Availability for tomorrow AT Availability for yesterday AY Redisplay last availability A* Redisplay original availability AO Availability with elapsed flying time AE Display according to arrival time A*AT Display according to departure time A*DT Alternate time Alternate date Earliest departure Return journey (same day) Return 7 days later Specific return date Specific return date with time Specific airline All airlines Exclude carrier Exclude carriers (maximum 3) Specify connecting city Change arrival airport Change departure airport Change to Direct Access A1600 or A4P A6SEP A/E10A or A/E1000 A/R A/R7D A/R12SEP A/R15NOV1800 or A/R15NOV6P A-BA A-YY A/XASN A/XAKL-CO A/LAX A@ABRU A@DBHX A@AI Depending on the settings of your system, you might see only 8 classes at the time. In this case. On the first line you see only 7 available classes. On the second line you see 8 available classes, but the minus ( - ) behind AMSBCN tells you there are more classes available. On the last line, there are 8 classes visible. Since there is no minus ( - ) behind the city-pair, there are no more available classes. END tells you there are no more nonstop or direct flights. Display additional classes, screen 1 Display additional classes, screen 2 Display additional classes, screen 3 AC1 AC2 AC3 Worldspan Reservations Manual May 2010 Page 28 of 101

29 EXERCISES: Use Help Pages Find the entry for an availability from Amsterdam to Sydney for 8 June via Singapore. ENTRY Use Help Pages Find the entry for an availability by journey time from Brussels to Taipei for 12 January. ENTRY Use Help Pages Find the entry for an availability from Amsterdam to Johannesburg for 28 October with all airlines, except KLM. ENTRY Use Help Pages Find the entry for an availability for 22 December from Brussels to Rome for departures after precisely 2PM. ENTRY Use Help Pages Find the entry for a first available direct flight starting tomorrow, London to Miami, flying BA, with two seats in L-class available. ENTRY Use Help Pages Find the entry for an availability from Amsterdam to Auckland for 18 May, flying with Skyteam only. ENTRY Use Help Pages Find the entry for an availability by arrival from Brussels to New York for 29 April. ENTRY Worldspan Reservations Manual May 2010 Page 29 of 101

30 HOST CARRIER AND ACCESS PLUS HELP: AP, APAIR SCRIPTS: BOOK AIR BOOKING GO! HOST CARRIER: Northwest Airlines has originally developed PARS as its own reservation system. Later Worldspan developed from PARS as a reservation system for all airlines. Since the core of Worldspan is still with Northwest Airlines, this airline is a host airline. Worldspan is still identified as 1P, which originally stands for PARS. A ( # ) preceding the airline code is placed in the availability. No ($) is added to the flight segment when the seat is sold as the seat is automatically guaranteed. ACCESSPLUS: AccessPlus is the communications package between Vendors (e.g. airlines, cars, hotels) and Worldspan. There is a two-way communications line to ensure up-to-date availability and a quick reservation response. The AccesPlus indicator is shown in the availability. AccessPlus Indicator There are three levels: Airline Source ( # ) Direct Sell ( $ ) Direct Access ( * ) If an airline does not have an AccessPlus agreement with Worldspan it is a: Regular Participant Worldspan Reservations Manual May 2010 Page 30 of 101

31 There are three levels: AIRLINE SOURCE ( # ) Airline Source ensures up-to-date seat availability since you are actually working in the database of the airline, using Worldspan entries. AccessPlus entries are not required. A (#) is placed in the availability display. After reservation a ( $ ) is added to the flight segment indicating a guaranteed seat. DIRECT SELL ( $ ) Direct Sell is the capability of simultaneously selling space in an AccessPLUS participant's system while viewing a Worldspan availability screen. Immediately after booking the flight is yours. AccessPlus entries are not required. A ($) is placed in the availability display. After reservaton a ($) is appended to the flight segment indicating a guaranteed seat. DIRECT ACCESS ( * ) Direct Access provides the capability to access information from the database of a vendor and displaying it in Worldspan. This feature provides up-to-date last seat availability. AccessPlus entries are required. A (*) is placed in the availability display. After reservation a (*) is appended to the flight segment indicating a guaranteed seat. If an airline does not have an AccessPlus agreement with Worldspan it is a: REGULAR PARTICIPANT Worldspan accesses the airline database when the booking is ended, i.e. after End Transaction. However, the airline can reject the booking within 12 hours of it receiving it. AccessPlus entries are not possible. Do not confirm the reservation to the passenger until the 12 hours have elapsed! If travel is within 48 hours, contact the Worldspan Helpdesk for assistance Worldspan Reservations Manual May 2010 Page 31 of 101

32 ACCESSPLUS AVAILABILITY ENTRIES: AccessPlus entries are used to get Direct Access to the airline database. Basic AccessPlus Entry: The change symbol ) either side of the 2-letter carrier code at the beginning. Availability (time MUST be included, 12 or 24-hr The header tells you are in the system of TAP Air Portugal. The availability starts with line 11. AccessPlus Continuation Entries: The change symbol ) is required in front of the entry. The airline code may be omitted. Display Direct Access additional availability Return availability Redisplay last Direct @A* Direct Access from Worldspan availability by airline A@AI Direct Access from Worldspan availability by line number A@2 Display additional schedules (Move Down) Display previous schedules Worldspan Reservations Manual May 2010 Page 32 of 101

33 SCHEDULES HELP: SCHEDULES SCRIPTS: BOOK AIR BOOKING GO! Worldspan offers the opportunity to display schedules of the week operation for all direct or connecting flights. Schedules or especially useful in case of limited flights to destinations. Direct and nonstop flights only: Basic entry, assumes current date With specific airline With date and time Including connecting flights: Without specific carrier, 30 days period With specific date and carrier SBRUAMS SLONSIN-SQ S10OCTAMSFRA1600 S#10SEPDXBLHR1400 Display schedule for 30 days forward S30D Schedule Down SD Schedule Up SU Change date and time S23AUG1900 Redisplay schedules S* SQ317 flies everyday from LHR to SIN departure 1155, arrival 0745 next day, equipment type is 388 (HELPEQP388 = Airbus 380). Meals in both business class as economy class are not specified. There are no en-route stops. The schedule is applicable between 26 June and 24 October. SQ319 flies every day, except day 3 and 4 (Wednesday and Thursday), in this case with a Boeing777. Exercise: Use Help Pages Find the entry for a return schedule? ENTRY Worldspan Reservations Manual May 2010 Page 33 of 101

34 Flight Service Information HELP V*, V$, VTT* SCRPT: MISC - FLIGHT DETAILS It is possible to request Flight Information (FLIFO) for specific flights. From availability V$1 View accumulated trip time, specific segments VTT*1-3 View specific flight number V*EK2/21SEPLHRDXB From a PNR (up to a maximum of 8 segments) V* Single itinerary segment V**3 TR stands for Terminal. Calculating time difference HELP KCD Check local time in city Check local times in multiple cities Check specific time in multiple cities Check specific time in multiple cities (12hr clock) KCD*JNB KCD*LON/JNB KCD*1700PAR/JNB KCD*6PLAX/JNB Worldspan Reservations Manual May 2010 Page 34 of 101

35 MINIMUM CONNECTING TIME HELP: KEC, VCT* The Minimum Connecting Time (MCT) is the minimum time needed according to the airport to change from one flight to another. If a passenger for example is elderly, it might be prudent to allow more time for connections. Let s have a look at the MCT at Rome: KEC*ROM Rome has two airports, Fiumicino (FCO) and Ciampino (CIA), XRJ is a railway station. DD - Domestic Domestic DI - Domestic International ID - International Domestic II - International International If we fly from AMS to FCO and continue to NAP, we need to check the ID box for FCO and see we need at least 60 minutes. If we fly from AMS to FCO and continue from CIA to NAP, you need at least 150 minutes (2:30 hours). Optional entries: Multi-Airport City For Specific Airline Domestic To International International to Domestic Online Connection Interline Connection Terminal Information View MCT for specific segments View MCT from availability display KEC*NYC KEC*MSP-NW KEC*JFK-DL*DI KEC*ORD-NW*ID KEC*ATL-DL-DL KEC*FRA-LH-AF KEC*T-LHR VCT*1-3 VCT$4 Worldspan Reservations Manual May 2010 Page 35 of 101

36 SELL HELP: 0AVAIL, 0MAN, 0A, WAITLIST SCRIPTS: BOOK AIR BOOKING GO! Maximum 9 seats in 1 booking file (more than 9 seats = group - see later) SELL TYPES 1. SELL FROM AVAILABILITY Sell a single segment 02Y1 Sell connecting flights, same class of service 02Y1* Sell connecting flights, different classes 01Q1K2 2. MANUAL SELL Manually sell flight, normally used for groups 0DL141M10FEBBRUJFKNN15 Need 3 seats on flight DL 141 in M class on 10 February from BRU to JFK 3. PASSIVE SELL Passive segments can be used when the reservation has been made in another system. Normally this is only for ticketing reasons. HK segment with agent name Manual sell holding confirmed segment with agent sine 01Y2@HK UABILL -DL29 4. MEMO SEGMENTS Memo segments or MK segments are passive segments normally used to represent a block or group PNR in another airline system. A memo segment can be issued, but before issuance of the ticket all information needs to compared with the active PNR. Never mix memo segments and active segments of the same carrier in one PNR. All additionally information needs to be added by the owner of the active PNR. From availability Sell connections as MK Manually sell flight 01Y1@MK 01Y1*@MK 0EK18Y23JANMANDXBMK12 Never XI a passive segment. This will generate a cancellation message to the airline and will cancel the live booking! A passive segment should be removed using the status XK. E.g.:.1XK Worldspan Reservations Manual May 2010 Page 36 of 101

37 5. SURFACE SEGMENT To create an ARNK segment surface segment Insert surface segment after segment 2 0A or F3 Key /2/0A 6. OPEN SEGMENTS Basic entry with date Without dates 0SQOPENY15MARSINSYDPS1 0TGOPENYBKKPERPS1 Use the expiration date of the segment as it will be printed in the NVA box of the ticket 7. WAITLISTED SEGMENTS Interactive waitlist directly will place names on an airline waitlist when applicable. This allows the agent to respond to the customer immediately regarding seat availability. Waitlist a single segment from line 1 Waitlist multiple segments same class Manually sell flight on waitlist (for groups) 0L1Q1 0L1Y3* 0BA478Y23MAYLHRBCNLL12 If a carrier responds to the sell entry with message 0 AVAIL/WL CLOSED, there is no further action that can be taken. 8. RETENTION SEGMENTS Normally, after the last flights are flown, the reservation disappears from Worldspan. With retention segments remain active in the system. Retention segments are no real segments. Prints on the itinerary and on My Trip and More Does not print on the itinerary or on My Trip and More TNZZMK1AIR15JAN/AN-RETENTION (Date can be up to 331 days in the future) TNZZMK1ACC15JAN/AN-RETENTION (Date can be up to 331 days in the future) In case of two passengers change MK1 to MK2. A Journey with an ARNK segment ( 2 ), two Open segments ( 4 5 ), a Code-share Flight ( 6 ) and a retention segment ( 8 ). Worldspan Reservations Manual May 2010 Page 37 of 101

38 CANCEL/MODIFY FLIGHT SEGMENTS HELP: CANCEL, XA Cancel single segment X1 Cancel multiple segments X2/5 Cancel range of consecutive segments X2-7 Cancel entire itinerary XI Cancel air segments only XA Cancel and re-book class to M for segment 2 Cancel and re-book date for segment 3 Cancel and re-book date for AIR segments only Cancel and re-book class Q for AIR segments only Cancel and re-book specific segments to a specific class X2#0/M X3#0/10AUG XA#0/12JUN XA#0/Q X1/2/4#0/F It must be ensured that guarantees have been received on the rebooked flights. If the new flight is not available, WORLDSPAN will return a message to indicate that the original flight has been held. INSERT AFTER SEGMENT HELP: / It is possible to change the order of the PNR. Normally this is only needed in case of an ARNK added afterwards, or in case of multiple Open Segments without a date. Insert after segment zero /0 Insert segment 5 after segment 2 /2S5 Insert and sell from availability /2/01Y2 Insert segment 4 and 5 after segments 1 /1S4/5 Insert ARNK segment after segment 3 /3/0A Worldspan Reservations Manual May 2010 Page 38 of 101

39 NAME FIELD HELP: NAME,, PTC, SCRIPT:PNR NAME or PNR PNR CREATION A name consists of minimum 2 and maximum 69 characters. When a name has more than 29 characters, not all characters might be shown on the ticket. A PNR can have a maximum of 255 names, above 9 though, it is considered a group. Airlines often ask for First Names nowadays. Basic Entries: Single name Multiple passengers, same surname Two different surnames -SCHELLAERT/ALAINMR -LEGRAND/JEANMR/JOLIEMRS -DELABIE/LUCMR#-WIT/KIMMRS Specific Passenger Type Codes (PTC): Single name with PTC (child) Multiple names with PTCs Child including date of birth Single name with PTC (infant) Infant with date of birth. Single name with PTC (senior citizen) Name Remark -DEJONG/JULIANMSTR*C07 -SMID/ALAINMR/ANNMISS*ADT/C11 -DENIJS/LENAMISS@23OCT05@*C04 -JONES/PAULMSTR*INF -DEBIE/WIMMR*SRC -VELDHUIS/CELIAMRS@VIP@ Passenger Type Codes (except INF) do not generate messages for the airlines. Look at the reservation below: Five persons are booked in four different Name fields. Exercise: Use Help Pages Find the entry for a list with Passenger Type Codes. ENTRY Worldspan Reservations Manual May 2010 Page 39 of 101

40 Name Change Change surname, single name field PNR. Change first name for passenger 2.2. Change PTC, for name 2.1 Change first name and PTC, name Always contact the airline before changing the name in a confirmed booking. Passenger Type Codes can be changed at all times, they are not part of the name. Delete Name: Delete name 2.3 Delete entire name field [email protected]@ Display: Display all the names in the active Booking File *N Display the complete Record *R Worldspan Reservations Manual May 2010 Page 40 of 101

41 PHONE FIELD HELP PHONE, 9 SCRIPT:PNR PHONE or PNR PNR CREATION First phone field has to hold the agency s phone number, as only the first phone number will be sent to the airline(s). Basic Entries: First phone field Agency Phone Field 9-BETTY-T Business Phone 9* B Home Phone 9* H Home and business phone 9* H/ B Phone type unknown 9* P Display: Display all the phones and names in the active PNR *N Display the complete Record *R Change Phone Number: Modify 2 nd phone item 92@* B Delete Phone Number: Delete single phone item 92@ Delete range of phone items 91-3@ Worldspan Reservations Manual May 2010 Page 41 of 101

42 TICKETING FIELD HELP 7 SCRIPTS: PNR- TICKETING FIELD or PNR CREATION The Ticketing Field is used to add information about the ticketing date. Often airlines allow a certain period to issue the tickets, e.g. three days. With the ticketing field entries the booking pops up in your queue on the date set in the Ticketing Field. The price of the ticket (fare and taxes) is not guaranteed until the issuance of the ticket. Basic Entries: Ticketed or to be ticketed after closure of PNR 7T/ Ticket at Will (awaiting ticketing) 7TAW/00/05NOV Ticket at Will with validating carrier KL 7TAW/00/05NOV-CKL Option date 7TAX/00/12JAN Ticket option date with follow up action 7TAX/00/25FEB//CFM.WITH.PAX. Change Ticketing Field: Change ticketing field 7@TAW/01/26FEB Delete Ticketing Field: Delete ticketing field 7@ TAW drops to Queue 9, and TAX drops to Queue 8. The /00/ is the category where the PNR drops. Each agent can have his own Queue Category. Categories need to be activated before use. Worldspan Reservations Manual May 2010 Page 42 of 101

43 END TRANSACTION HELP END SCRIPTS: PNR END PNR or PNR CREATION A Worldspan reservation number will be added to the Booking File after the first closure. All mandatory elements need to be added to the Booking. This PNR will always remain the same, even if you change the Booking. Basic Entries: End transaction E Look at the response below: Worldspan saves all information and closes the PNR. At the end of the line we see the Worldspan Reservation Number. End transaction and Redisplay the PNR. Closes the BF and reactivates it. The BF will be redisplayed with the Worldspan booking file number (Worldspan Record Locator) in the upper left corner. ER End transaction, update and redisplay PNR. EWR Updates the flight segments of the PNR if applicable. E.g. in case of a time change of the flights the so-called Status-code of the flight is changed from HK to TK by the airline. With the entry above you confirm that you have seen the change of the flight schedule and accepted it. End transaction, update and redisplay PNR. EWGR Updates the flight segments and the service requests of the PNR if applicable. E.g. in case of a time change of the flights the so-called Status-code of the flight is changed from HK to TK by the airline. With the entry above you confirm that you have seen the change of the flight schedule and accepted it. E.g. in case of a meal request the so-called Status-code of the meal request is changed from PN to KK by the airline. This status-code tells you the meal is confirmed. With the entry above you confirm that you have seen the change of the status-code and accepted it. Worldspan Reservations Manual May 2010 Page 43 of 101

44 IGNORE HELP IGNORE I Ignore New BF (not yet closed): Retrieved BF (closed BF): Retrieved and modified BF: Everything will be cancelled. The booking file will be deactivated. The last modification(s) will be cancelled IR Ignore and Retrieve New BF (not yet closed): Retrieved BF (closed BF): Everything will be cancelled Refresh status of the Booking File (awaiting DR) Deactivates last modification(s) and redisplays original BF. Worldspan Reservations Manual May 2010 Page 44 of 101

45 RESERVATION NUMBER HELP: *DR After making a reservation there are normally two reservation numbers returned by Worldspan: Worldspan Reservation Number, consisting of 6 characters. 1P stands for Worldspan. Direct Response. The Direct Response is a reply from the airline, telling you the booking has been acknowledged. Included in the Direct Response are the airline s record locator (5 or 6 characters), the airline code or reservation system code, flight number and city pair. It is mandatory for an Airline Source and Direct Sell participant to participate in Direct Response. It is optional for the other airline participants. If the booking is cancelled, the Direct Response is also cancelled and can only be found in the History. No Direct Response is returned to the Worldspan booking of a Host carrier (NW), as the Worldspan locator is the Northwest Airlines locator number. View All record locators *DR Airline or Reservation System Record Locator Worldspan Reservations Manual May 2010 Page 45 of 101

46 MARRIED SEGMENTS Married segments are joined segments that can only be sold together. In the example below you can see segment 3 and 4 are joined together. If you try to cancel one of the segments, the vendor, IB, will not allow it. It is however possible to change the date of one of these segments. Worldspan Reservations Manual May 2010 Page 46 of 101

47 BOOKING FILE RETRIEVAL HELP: *PNR* SCRIPTS: PNR - DISPLAY PNR Basic Entries: Retrieve PNR by: Record Locator Surname Surname and date Full name and date First 2 letters of surname, using a wildcard Surname for all branches Surname for specific bridge location Surname for multiple bridge locations *YZN42E *-DEKOSTER *-SHAFFY#21APR *-SINGH/LAXMIMISS#13JUL *-KE* *B-LAHAYE *A4L-CEULEMANS *A4L/Z2T-DEBRABANDERE Redisplay name list *L Display second PNR from list *2 (or use Tab to move behind right bracket) Display portions of PNR: Display record *R Display itinerary only *I Display name *N Display phone and name *P Type of PNR In this case passengers with the surname Veldhuis has been looked for. There are 14 items on the list, 5 are shown here. The first PNR has 2 passengers with a Name Change, indicated by the N. The second and third PNR do have active air segments. The last two PNR are cancelled, indicated by the X. Other PNR indicators are: Non-air PNR - * Corporate PNR - C Flown PNR - F Worldspan Reservations Manual May 2010 Page 47 of 101

48 OPTIONAL FIELDS With the Optional Fields you can add lots of extra information to the PNR. This will help you to work orderly and to categorize information. This is not a complete list of optional fields. General Remarks 5 Notes for internal use. Unique Remarks 5. Notes for internal use. Itinerary Remark 5RM- Notes on passenger itinerary. addresses 5-MTT and 5MTA addresses. Form of Payment 5$ How will the ticket be paid? Commission 5-CM Commission for ticketing Tour-code 5-IT Contract code. Service Information 3S.. Special Service Requests: e.g. special meals. Other Service Information 3OSI Service Information about a passenger. Mileage Membership 3SSRFQTV Frequent Flyer Information. Manual Requests 3SSR Direct messages to / from an airline. Seats 4RA or 4RS Reservations or requests for specific seats. Itinerary Remarks RI. Remarks on Itinerary as: Visa may be necessary. Worldspan Reservations Manual May 2010 Page 48 of 101

49 REMARKS Remarks are used for additional information to the PNR. Unlimited number of remarks are allowed, maximum 69 characters per line. Are not sent to the airlines. Are not sent to the history, except 5.Z remarks. Are not printed on the client's itinerary, except for 5RM- itinerary remarks. GENERAL REMARKS HELP: GENRMKS, 5RMK SCRIPTS: PNR GENERAL REMARKS General remarks are normally used to put all information concerning the reservation in the PNR. E.g. a passenger has asked for a change of flight. You change the flight and add a general remark to the PNR which passenger asked you to do so. Since the remarks are only for office use, remarks can be in your own language. You can enter unlimited general remarks into the PNR, using the 5 field (min 2 / max 69 characters) Example of general remark Example of adding multiple remarks Modify remark 5 PAX REQUIRES BROCHURES 5 ADVSD PAX FARE NON REF#5 BUT CAN CHANGE FOR FEE GBP @PSGR RCFM 21JUN Delete remark 52@ Delete range of remarks 51-2@ Display general remarks *M Use F6 button to add today s date to the remarks. Worldspan Reservations Manual May 2010 Page 49 of 101

50 UNIQUE REMARKS HELP: UNIQUERMK, 5. Historical remark (recorded in PNR history) Car remark Change unique remark Delete 2 nd unique remark 5.ZPSGR DECLINED B FARE 5.CCAR CANCEL NO. 4578A 5.C1@NEW MESSAGE 5.Z2@ Display unique remarks *U ITINERARY REMARKS HELP: ITINRMK, 5RM- Creates remarks in a PNR which will print on itinerary documents. Itinerary remark Segment associated itinerary remark Name associated Change itinerary remark 5RM-WISH YOU A PLEASANT FLIGHT 5S4*RM-FLIGHT WILL CALL BANGKOK 5N1.2*RM-INFORM CUSTOMS ABOUT MEDICINS 52@RM-NEW MESSAGE Delete 2 nd itinerary remark 52@ Display itinerary remarks *ML Worldspan Reservations Manual May 2010 Page 50 of 101

51 ADDRESSES HELP: RMK SCRIPTS: PNR - CUSTOM ITINERARY Add client address 5-MTT*[email protected] Approx 3 minutes after End Transaction, an is sent to this address with a link to My Trip And More. Add additional address for name field Item MTAN2.1*[email protected] With My Trip and More travelers can view their travel itinerary online. There are two possibilities to retrieve the latest reservation data on the internet. If an has been send from Worldspan, the client will receive a link to My Trip an More. Start up My Trip and More and add the passenger name and PNR manually. The website is: Worldspan Reservations Manual May 2010 Page 51 of 101

52 After clicking Sign In the journey for the traveler will be shown. Part is shown below. Worldspan Reservations Manual May 2010 Page 52 of 101

53 Additional information can be found on the subjects below: Worldspan Reservations Manual May 2010 Page 53 of 101

54 FORM OF PAYMENT HELP: FOPRMK, 5$ Although the Form of Payment is not a mandatory item to close a PNR, it is a mandatory item for issuing a ticket. The Form of Payment can also be added at the ticketing entry. Basic Entries: Form of payment Agent Non-Ref Form of payment Cash Form of Payment Miscellaneous Cash Form of payment Credit card with expiration date 5$AN 5$CA 5$MS/FREE FORM 5$CCAX P0297 Delete form of payment 5$@ Modify form of payment 5$@#5$CA Example: The credit card will be stored in the FOP field of the PNR. The credit card number will be masked for security reasons. Failure message: If you try to add another Form of Payment Worldspan will come up with a failure message. Worldspan Reservations Manual May 2010 Page 54 of 101

55 COMMISSION HELP: COMMRMK, 5-CM SCRIPTS: PNR COMMISSION REMARK Most airlines do not offer any commission anymore nowadays. But, in case an airline offers commission on the fare this needs to be added to the PNR. If the commission percentage is not added to the PNR, the travel agent will not receive any commission at all. The commission can also be added at the ticketing entry. Basic entry (percentage amount) Modify commission Delete commission field 5 CM9 5@ CM11 5@ CM TOURCODE AND IT-TICKETING HELP: TOURCODE, 5-IT SCRIPTS: PNR REMARKS MENU In case of negotiated fares it might be necessary to add a so-called tour code. A tour-code identifies the contract with the airline. The tour code can also be added at the ticketing entry. If you only add a tour code, the fare will still print on the ticket. To prevent this you can also add the IT- modifier. Add Tour code, basic entry Add Tour code, no fare on the ticket Change Tour code Delete Tour code 5-ITITSPA IT2AMS3@IT 5@-IT1SFO2 5@-IT Today many Tour codes are loaded in Worldspan and are automatically picked up when quoting a fare. Worldspan Reservations Manual May 2010 Page 55 of 101

56 GENERAL FACTS FIELD, SSR s and OSI s The General Facts field is an optional multi item field that contains supplemental information that cannot be included in other elements of the PNR. The General Facts will be send to the airline. GENERAL FACTS SSR Special Service Request On Queue in Airline system. Demands a reply from the airline. Subjects are restricted to SSRcodes. Depending on the subject additional information can be added Passenger and/or segment related. OSI Other Service Information Added to the BF in Airline system. Mainly used: - to provide info upon specific request of the airline (e.g. ticketnumbers) - to provide additional info on an SSR request (e.g. UMNR addresses). - Cross referencing of tickets. Free text. Carrier related. The optional fields Special Service Request (SSR) and Other Service Information (OSI) allow you to send messages to the airlines. You can ask for specific meals or inform the airline that the passenger is on a honeymoon. SSR: OSI: must be used to send service requests which require action, e.g. a request for a meal. Four-letter codes are used, and depending on the type of request additional information can be added. Normally you will receive a reply within minutes. is used to store additional information, which does not require action to be taken by the airlines. Airlines do not respond. Normally they only see this information at the flight briefing, normally on the day of departure Worldspan Reservations Manual May 2010 Page 56 of 101

57 SPECIAL SERVICE REQUEST (SSR) HELP SSR, SSRMEAL, SSRMISC, SSRCHAIR, INFT, CHLD, FQTV SCRIPTS: PNR GENERAL FACTS There are many different SSR s. Below an overview of the most frequently used. If the request is approved the status codes will show as: NN KK HK. Confirmations from the airline will show on Queue 1. Passenger and segment related. When a passenger or segment is changed/deleted/divided, the relevant SSR is automatically cancelled/divided Add an SSR for a child and baby. Display SSRs only *G MEALS: Most airlines offer a range of meals on intercontinental flights. On short and medium haul flights meals often cannot be requested; you will only receive a snack or you can buy a meal. All segments, all names, Multiple segments, all names Segment range, all names All segments, Specific name Multiple segments, range of names Special meal with free format information Range of segments, specific names 3SAVGML 3S2/3AVML 3S2/ /4KSML 3SAN1.2LSML 3S1N1.2SPML/NO NUTS 3S1//3N VGML Under HELP SSRMEAL all meal codes can be found. Most meal codes are valid for all airlines, but there are also meal codes that are applicable to certain airlines only, or to all but specified airlines. * Additional information is not allowed. (blank) Additional information is allowed, but not mandatory. / Additional information is mandatory. Worldspan Reservations Manual May 2010 Page 57 of 101

58 CHILD AND INFANT SSR: For infants it is mandatory to add the birth date as a SSR, even if you have added the date of birth in the name field. The date of birth in the name field only shows in the ticket of the client, but this information is not sent to the airline. After adding a baby in a booking, Worldspan will automatically warn you the infant information needs to be added. If not done, the baby can be refused on the plane. Error response: After tabbing behind the bracket HELP INFT will open up. Since you already added the name and the flights you can start at step 3. Infant SSR: Infant without a seat (passenger 3.1), travelling with adult (passenger 1.1) 3SAN1.1INFT-3.1/18SEP09 Infant with a seat (passenger 3.1) with date of birth 3SAN3.1INFT/18SEP09 Child SSR: For most airlines it is not yet mandatory to add a child SSR. Passenger 1.2, child, date of birth 3SAN1.2CHLD/03AUG05 Worldspan Reservations Manual May 2010 Page 58 of 101

59 WHEELCHAIR: All segments, passenger 1.2 All segments, passenger 2.1 All segments, passenger 1.1 Segment 1, passenger 1.2 3SAN1.2WCHR 3SAN2.1WCHS 3SAN1.1WCHR SPRAINED ANKLE 3S1N1.2WCHR Under HELP SSRCHAIR you can find the applicable codes and a description. MISCELLANEOUS: There are many more requests possible, check out the Miscellaneous Codes. All segments, passenger 1.1 takes pet. All segments, passenger 1.1 taking a bike 3SAN1.1AVIH BULLDOG 10K DIM 50X30X30CM 3SAN2.1BIKE DIM 87CM X 125CM Under HELP SSRMISC you can find the applicable codes and a description. * Additional information is not allowed. (blank) Additional information is allowed, but not mandatory. / Additional information is mandatory. Most SSR codes cannot be attached to a baby. Add the requests to the adult. Worldspan Reservations Manual May 2010 Page 59 of 101

60 FREQUENT FLYER (FQTV): Most airlines have frequent flyer passes for the passenger. With theses passes the passengers can save for free upgrades, but also for entrance to lounges, reductions on rental cars etc. In the entries a name select is mandatory. FQTV card and flown airline is same 3SAN1.1FQTVDL Passenger travelling on different airline to FQTV held 3SSRFQTVMHHK/KL Because you cannot modify and name select in one entry to change a FQTV item, you must delete the old item and enter the new. CANCEL SSR: To change a SSR, cancel the original request, and make a new request. Cancel SSR (if status KK or HK, sends message to airline) 32.XX Cancel a range of SSRs (sends message to airline) 31-4.XX Cancel SSR (if status is not KK/HK) 31@ Cancel a range of SSRs (if status is not KK/HK) 31-4@ When a Special Service Request has been made to the airline, the airline is going to respond by changing the so-called status codes. If the status code becomes KK, the request as been confirmed. Other status codes tell you the request has not been confirmed (yet) To update the status codes, use the entries below. End, Work and Redisplay PNR End, Work, General Facts and redisplay PNR EWR EWGR Worldspan Reservations Manual May 2010 Page 60 of 101

61 OTHER SERVICE INFORMATION (OSI) HELP: OSI, 3OSI SCRIPTS: PNR GENERAL FACTS Additional info to the vendor, no immediate action required. No response required. Free text. Carrier related. When a passenger or segment is changed/deleted, the relevant OSI is not automatically deleted. Display OSIs (is part of General Fact Field) *G Create OSI 3OSI UA PSGR IS CHAIRMAN Send message to All airlines (YY) in itinerary 3OSI YY PAX ON HONEYMOON To Complete a Party of # (TCP) 3OSI KL TCP4 DEWIT X 3 ON KL1597 Advise local contact 3OSI DL CTCM MR J SMITH Delete OSI line 2 32@ Delete range of OSI s (lines 1 3) 31-3@ Modify OSI line 2 32@OSI KL TCP5 DEWIT X 3 ON KL1597 Some airlines request mobile and/or contacts in the OSI field, eg. China Airlines. To add these enter: 3OSI CI CTCM AMS MR SIMONS 3OSI CI CTCE C.WOUD//UPCMAIL.NL Worldspan Reservations Manual May 2010 Page 61 of 101

62 SEATS HELP: SEAT, 4R, STMAX, XX0 SEAT SCRIPTS: BOOK SEAT MAPS GO! Passenger often want seats to be booked before departure. Especially Frequent Travellers have their favourite seat numbers. Depending on the airline, seats can be booked for a certain period in advance. Normally, on short and medium haul flights seats cannot be booked. Since entries and possibilities differ per airline, you can request the information per airline on the HELP XX0 SEAT page. Display booked Seats *S MANUAL SEAT REQUEST: The manual seat request is just a general request. No seats will be pre-assigned to the passenger. Reserve seats all passengers, all segments (non smoking window) Reserve seats all passengers, all segments (non smoking aisle) 3SANSSW 3SANSSA GENERIC SELL: A Generic Sell can be made if you require seats with specific characteristics, e.g. a window seat. The airline will automatically assign a seat number. When no seat is requested, Worldspan assumes the passenger likes to have a non-smoking aisle seat. Reserve window and adjacent seats, all segments and passengers, Reserve window and adjacent seat, segment 1 only, all passengers. Reserve window, segment 1, passenger 3.1 4RA$W 4RS1$W 4RS1-3.1$W Reserve window and adjacent seat, segment 1, passengers 1.1 and 1.3 4RS1-1.1/3.1$W Worldspan Reservations Manual May 2010 Page 62 of 101

63 SPECIFIC SELL (via Seatmap): With specific sell, you can book specific seat numbers from seat availability map, e.g. seat 11A. Display seat map for segment 1 41* Reserve Seat 21A for Segment 1 4RS1$21A Reserve Seat 22B and 22C for Segment 2 4RS2$22BC Seat maps differ per airline. To retrieve an example for a specific airline use: INFO XX0 MAP. The example below is for Air France (INFO AF0 MAP). Air France only shows horizontal seat maps. Some codes used in the seat maps of Air France. Carriers who offer specific sell also inform you about the period when you can book the seats: HELP STMAX. In this case you can book seats on AF flights between 331 days and 24 hours before departure. In the info page more specific information can be found. Worldspan Reservations Manual May 2010 Page 63 of 101

64 SPECIFIC SELL VIA SEAT MAPS GO! SCRIPT Scripts are mentioned in all chapters, and are easy to use. In the Training Documentation on the Global Learning Center there are menuals of all general scripts. An examples will be given here for the seat booking. For the reservation of seats, you can use the SEAT MAPS GO! script. SCRIPT INDEX BOOK SEAT MAPS GO! Just click on the seat to book it. Worldspan Reservations Manual May 2010 Page 64 of 101

65 CANCEL OR MODIFY SEATS: Change seat assignment for seat item 1 Change seat assignment for seat item 3 (generic code) 4R@1$25A 4R@3$W Cancel all seats for specific segment Cancel all seats for all flights Cancel seat for specific Segment and Name 4RX2 4RX 4RX1-2.1 Simultaneous changes: Use IS instead of I to save the booked seats. To update the statuscodes for the booked seats use EWGR. Worldspan Reservations Manual May 2010 Page 65 of 101

66 ADVANCED PASSENGER INFORMATION SYSTEM (APIS) HELP APIS Since a few years Advanced Passenger Information is required by U.S. customs. Until now, normally APIS are not entered in the booking, but added at the incheck. In the future it will become mandatory to add the APIS, otherwise passengers might be refused or have to pay to add this information. It will also be required for more countries. At the time of writing this, APIS are required by six countires, in 2010, the number of countries requiring APIS might grow to 26. There are two methods to add APIS in Worldspan. 1. Using SSR codes: DOCA Residence/Destination address DOCO Other Document Information (VISA information) DOCS Document Information (Passport, Nation Identity Card, etc.) 2. Using the Passenger Supplemental Information (*PSI) template. It is a mask to add the APIS information. Visa information cannot be added. SSR CODES: DOCA - DESTINATION/RESIDENCE ADDRESS: Example: Destination address in USA: 3SSR DOCA YY HK1/D/US/321 VANNESS PLACE/HOUSTON/TX/ YY All airlines in the booking 2. D Destination (R Residence) 3. US USA 4. Destination address 5. City 6. State 7. ZIP-code 8. Passenger Selection. Multiple passengers can be added. Name select not mandatory if applicable to all passengers. With /I added after the ZIP code, an infant without a seat can be specified. Example: Residence address in USA: 3SSR DOCA YY HK1/R/USA-1.1 Worldspan Reservations Manual May 2010 Page 66 of 101

67 DOCO - OTHER DOCUMENT INFORMATION Example: The first entry below is for an adult, the second for an infant without a seat. 3SSR DOCO BA HK1/NAIROBI KENYA/V/ /LONDON GB/12JUL09/US-1.1 3SSR DOCO BA HK1/NAIROBI KENYA/V/ /LONDON GB/12JUL09/US/I BA To BA 2. Place of Birth 3. Visa 4. Visa Number 5. Place of Issue of Visa 6. Document Issue Date 7. Country for which Visa is applicable 8. Passenger Selection. With /I added after the country code, an infant without a seat can be specified. DOCS - DOCUMENT INFORMATION Example: Three different entries: 1) An adult who is the only holder of a passport, 2) An adult who is the main holder of a multiuser passport (often not allowed by customs) 3) An infant without a seat. 3SSR DOCS KL HK1/P/USA/ /USA/12JUL64/M/23AUG11/JENSEN/JOHN-1.1 3SSR DOCS KL HK1/P/USA/ /USA/12JUL64/M/23AUG11/VANDIJK/ARJAN/H-1.1 3SSR DOCS KL HK1/P/USA/ /USA/12JUL08/M/23AUG11/JENSEN/SIMON/I KL To KL 2. P Passport 3. US USA 4. Passport Number 5. Date of Birth 6. Male 7. Expiration date of Passport 8. Passenger Selection. With /H the main holder of a multiuser passport is specified. With /I added after the country code, an infant without a seat can be specified. Check if multiuser passports are allowed! It is also possible to use the 3SSRPSPT entries. Worldspan Reservations Manual May 2010 Page 67 of 101

68 PSI MASK: With the PSI mask it is possible to add all information, except visa. The keyboard needs to be put on overwrite. Worldspan Reservations Manual May 2010 Page 68 of 101

69 STATUS (ACTION) CODES HELP: ACTIONC Action/Advice/Status codes are used to advise an update to the status of a segment and the GFAX field (SSR) CHANGING SEQUENCE OF STATUS/ACTION CODES NN LL SS PN HL HK YES NO MAYBE NO YES HOST SCHEDULE CHANGE KK UC UU UC KL WK CANCELLED FLIGHT OAL WK HK HL HK SC NEW FLIGHT TK DEFINITION OF COMMON ACTION / STATUS CODES HK Holding confirmed PW Priority waitlist (DL) HL Holding list (waitlist) RR Reconfirm KK Confirmed from pending SC New flight schedule (NW) KL Confirmed from list (waitlist) SS Segment sold LL List segment (waitlist) TK New flight schedule (OAL) MK Memo confirmed UC Waitlist closed (unable waitlist) NN Seat requested UN Unable - flight not operating NO No action taken US Unable to sell. Waitlist from seat sale PB Priority waitlist (NW) UU List from pending (waitlisted) PN Space pending (request) WK Was confirmed (previously confirmed) PS Pending sale In the example below the timings have been changed. On segment 4 you see the original schedule, on segment 5 the new timings are shown. HK Worldspan Reservations Manual May 2010 Page 69 of 101

70 FARE DISPLAY HELP FARES, 4F SCRPTS: PRICE FARE DISPLAY There are several Fare displays available within the Worldspan reservation system: MoneySaver Fare Display All fares offered by all airlines. Airline Specific Fare Display All fares offered by a specific airline. Published IATA Fares Display All fares offered by IATA. Ultimate Fare Search Fares requested according to the needs of the passenger. Many options can be added, e.g. departure and return dates.. When a Fare Display entry is made Worldspan assumes certain defaults. The current date is used as the date of travel. Normal and Excursion Fares are shown. Published fares are shown (private fares must be requested). Passenger Type Code is adult (ADT). Currency is shown based on the country of commencement of travel. Options like Leave and Return dates, Fare Type Codes, and Passenger Type Codes can be added to the fare entry in order to customize the search. On the next pages basic entries and options are shown. Worldspan Reservations Manual May 2010 Page 70 of 101

71 Moneysaver Fare Display HELP MONEYSAVER In the Moneysaver Fare Display all published fares will be shown. Basic entry (current day/time assumed) 4FLONBRU The Header tells you the fares are loaded at 7.37 GMT. Normal and Excursion Fares (NLX) are shown for 9 July. The fares are without taxes. 1. A/L Airline 2. FBC Fare Basis Code 3. GBP Currency code of Country of Origin. 4. OW One Way fares. If the double fare is not shown under RT, this fare can only be used for OW s. 5. RT Round Trip fares 6. EFF Travel effective date. First date when travel is allowed. 7. LTK Last Ticketing Date. If a is shown, no date is set. 8. AP Advance Purchase. ## = refers to the fare rule for a specific advance purchase/reservation and ticketing information. 7 = 7 days advance purchase 9. MIN Minimum Stay. SUN stands for Sunday. 10. MAX Maximum Stay. If nothing is mentioned it will be One Year. Worldspan Reservations Manual May 2010 Page 71 of 101

72 More information is available if you move to the right. MR TVL CMP Travel Complete. The last date the passenger may fly for this fare. 12. Q Q-charges applicable. Q-charges are normally used for fuel-surcharges. 13. PEN Penalties. 14. GI Global Indicator. EH stands for Eastern Hemisphere. Other often used codes are: TS Trans Siberia, AT Atlantic, AP Atlantic Pacific. 15. RULE Rule number of the fare. Normally fares with the same rule number can be combined. 16. FS Fare Status, P = Published, C = Constructed. Constructed Fares are normally fares with add-ons included. And you can move further to the right with MRR If the restrict auto price is set on Y, you cannot make an automated fare Quote. This is mainly the case with Round The Worlds fares and Air passes. 18. Of course, today etickets need to be issued all the time. 19. If a fare is a private fare it will be shown here with a Y. 20. If a Black Out period is applicable it will be shown here with Y. A Black Out period is a certain period when a fare cannot be used. Use ML (Move Left) to return to the original screen. Worldspan Reservations Manual May 2010 Page 72 of 101

73 Fares can also be requested by Fare Type Codes. Use HELP FARE TYPE to retrieve all codes. Fare with type code (RW stands for Round the World) 4FLONLONRW Fares can be requested by Passenger Type Codes. Use HELP PTCCODES1 and HELP PTCCODES2 to retrieve all PTC codes. Fare with Passenger Type Code(PTC) 4FBRUWASYTH (youth) 4FBRUWASSRC (senior) Worldspan Reservations Manual May 2010 Page 73 of 101

74 Airline Specific and IATA Fare Display If you request an Airline Specific or an IATA Fare Display, the screens will be slightly different. Look for the explanation below. Basic entry (normal and excursion fares) Multiple airlines (maximum 5) Private Fares only Public Special and Private Fares IATA Fare Display 4FBRUMIL-SN 4FGLACGN-LH-KL 4FAMSBKKSR-CI 4FAMSJNBSRX-SA 4FAMSSIN-YY Not all codes will be explained. See for these codes the MoneySaver Fares above. The Header tells you these are Normal and Excursion Fares (NLX). The Maximum Permitted Mileage is 510. The fares are for 9 July 09. Other airlines that offer fares are shown. 1. Fare Basis. In case you add the modifier SRX, Published and Private Fares will be shown. For Private Fares a dash ( - ) will be added in front of the Farebasis. 2. Round Trip (R) or One Way fares (O). Round Trip fares are always shown on top, One Way fares at the bottom. 3. Fare and currency code. Default are fares in the currency of the Country of Origin. 4. Since when this fare can be used. 5. The last date you can sell a ticket for this fare. 6. First and last Ticketing Date. 7. Under the Routing Number you can find the applicable routings for this fare. MPM tells you it is a Mileage Fare. 8. AP DT Advance Purchase, Day Ticketing. ## refers to the fare rule for a specific advance purchase/reservation and ticketing information. 7 7 days advance purchase. 9. Minimum Stay. SUN stands for Sunday. 10. Maximum Stay. If nothing is mentioned it will be One Year. 11. The Booking Code is the Booking Class. Worldspan Reservations Manual May 2010 Page 74 of 101

75 More information is available if you move to the right. MR TVL CMP Travel Complete. The last date the passenger may fly for this fare. 12. RULE Rule number of the fare. Normally fares with the same rule number can be combined. 13. GI Global Indicator. EH stands for Eastern Hemisphere. Other often used codes are: TS Trans Siberia, AT Atlantic, AP Atlantic Pacific. 14. CNV Y Yes The airline filed the fare in a different currency. The fare was converted to the requested or default currency prior to display. N No the airline filed the fare in the requested or default currency. It was not necessary for Worldspan to convert the fare currency prior to display. And you can move further to the right with MRR. 15. If an Account Code is applicable it tells you the fare can only be used for certain customers. Fares with Account Codes will only show if asked for. 15 Use ML (Move Left) to return to the original screen. Worldspan Reservations Manual May 2010 Page 75 of 101

76 Ultimate Fare Search and other Options HELP UFS, 4FOPT With the Ultimate Fare Search you can add all kind of options to the basic display. Seasonal Leave date Leave and return date (all edits) Specific airline (all edits) Leave and return number of days Airline and Booking Class Maximum Rate Maximum Rate, Airline and Departure date Fares in NUC Fares by Global Indicator Non-Penalty Fares Sort Fares High to Low 4FLAXLON/S30JUN 4FFRABRI/L12SEP 4FLHRAMS/L3AUG/R30AUG 4FAMSFRA-KL/L21JAN/R29JAN 4FPARHKG-AF/L15MAR/R10D 4FAMSJNB-KL#H 4FBRUMAD/MR-300 4FBRUSTO-SN/MR-300/L15JAN 4FNYCBKK-NW.PA 4FLAXDFW-DL$NPE Fare Continuation Entries HELP 4FOPT To change or add options use the entries below. Redisplay last Fare Display 4F* Change Date of Departure Change Return date Change Departure and Return Date Change to specific airline Change to specific PTC Convert availability display to Fare Display Convert fares display to Availability Display 4F*/L7DEC 4F*/R12DEC 4F*/L7DEC/R12JAN 4F*-SA 4F*SRC 4F.A A.4F Worldspan Reservations Manual May 2010 Page 76 of 101

77 Rules from Fare Display FARE NOTES HELP RULES SCRIPTS: PRICE FARE RULES Fare Mini-Rule for line 2 in a Fare Display 4F.R2 Redisplay Fare Rule 4F.R* List of applicable categories for line 1 in a Fare Display 4F.R1#MENU Specific category access (PEN =Penalty) 4F.R1#PEN All extended Fare Rules 4F.R1#ALL Specify multi categories of rules (max of 5) 4F.R1#PEN/FLT/ADV/SEA/BLA Request Routing 4FR1 or 4F.R1#RTG Request Booking Class for line 1 4F.B1 Request Booking Class for an airline for the fare on line 1 4F.B1-LX In Worldspan you can either request: Mini Rules, a summary of the conditions of the fare. An overview of all paragraphs with Fare Rules. All extended Fare Rules. Extended Fare rules for specific subjects. The entry to request an overview for line 1 in a Fare Display is: 4F.R1#MENU Just tab behind the applicable bracket to open up the specific paragraph or to redisplay the Fare Display. Worldspan Reservations Manual May 2010 Page 77 of 101

78 To display the Mini Rules use 4F.R1 The first part of the Mini Rules show the fares for the different Passenger Types. If you move down, you will find a summary of the rules. If a summary is not possible, Worldspan will mention SEE TEXT RULE. Again you can tab behind the applicable paragraph for the full Fare Rules If the fare is a Route Fare you will find the allowed routings at the bottom of the Mini Rules.. Worldspan Reservations Manual May 2010 Page 78 of 101

79 AUTOPRICING HELP PRICING, 4P, 4PLF HELP $P SCRIPTS/BOOK/ePRICING Look at the PNR below: To auto price this PNR use: 4P or 4P* The quote is only valid on the same day. If a ticket has to be issued later, you have to make a new quote. Autopricing assumptions: The lowest applicable carrier coded fare for the class booked. All passengers are considered as adults unless otherwise specified. All segments are to be quoted (including waitlisted and passive segments) A stopover is assumed where connections are over 24h00 or over 4h00 if the fare is for NAFQ). The ticket will be sold and ticketed in Belgium, Luxemburg or the Netherlands. Validates : - the Reservation date Departure day restrictions (Res. X days before dep). - the Reservation date Ticketing date restrictions (Ticketing within X hours/days after reservation) Guarantee : - Published fares are guaranteed for the same day only. Other fares are not guaranteed. Worldspan Reservations Manual May 2010 Page 79 of 101

80 AUTOPRICING ENTRIES: Price as booked 4P Price as booked, including Private Fares (Securates) 4PFSR Price as booked and create Ticket Record 4P* Price as booked, incl. Securates and create Ticket Record. 4P*FSR Price specific segments only, create Ticket Record 4P*S1/4 Multiple Ticket Records in one PNR 4P*S2/3#TR Multiple Ticket Records exit when you specify segments. Store fare in PNR Store fare in PNR, also using Private Fares Copy Ticket Record to PNR 4PQ 4PQFSR 4PQC Display the Ticket Record 4* Display the Fare Quote in the PNR only *FQ or 4*Q Delete all Ticket Records Delete second Ticket Record Delete Stored Fare LOWEST FARES: The Lowest Fares facility allows the user to obtain the lowest fare for a booked itinerary without considering the class booked up to a maximum of 16 active flight segments. Find Lowest Fare, regardless of availability, in Direct Access Find Lowest Available Fare in Direct Access Rebook to Lowest Available Fare in Direct Access 4PLF@ 4PLF@ 4PLFB@ Lowest Fare will check only the flights that have been booked. After a rebooking the journey needs to be quoted again. Worldspan Reservations Manual May 2010 Page 80 of 101

81 FARE NOTES FROM A FARE QUOTE: It is possible to request the Fare Rules from the Quote. Display the Fare Components 4PR Worldspan Reply: Display the Fare Rules for a specific Fare Component 4PR-1 Worldspan Reservations Manual May 2010 Page 81 of 101

82 DISPLAY TICKET RECORD To display the Ticket Record after pricing enter: 4* Response: Display a specific Ticket Record in case of multiple TR s. 4*TR2 Worldspan Reservations Manual May 2010 Page 82 of 101

83 POWER PRICING, POWER SHOPPER AND EPRICING HELP 4PLI, $P SCRIPTS: BOOK EPRICING POWER PRICING: Power Pricing is a tool with which you can retrieve other, cheaper alternatives for the passenger. You can only do this from a existing reservation. You need to subscribe for this tool. Basic entry for Power Pricing: 4PLI or 4PLI@ The reply will give you alternative possibilities, that might be cheaper. To rebook tab behind the brackets. Power Pricing Power Pricing with Direct Access Power Pricing, direct flights only Power Pricing, rebook first alternative 4PLI 4PLI@ 4PLID 4PLIB1 Worldspan Reservations Manual May 2010 Page 83 of 101

84 POWER SHOPPER: Power Shopper is a tool to be used without reservation. Power shopper basic entry Direct flights only Multi airport Via connecting point Booking for 3 passengers Return 20 Jul Open jaw Power quote $P@10JANBRUROM $P@10JANAMSNYC#D $P@10JANAMSNYC#M $P@10JANBRUHKGXFRA $P@10JANAMSNYC#P3 $P@10JANAMSNYC/R20JAN $P@10JANBRUROM/R1JULMILBRU 4I Power Shopper, book the first alternative 4PLIB1 Worldspan Reservations Manual May 2010 Page 84 of 101

85 E-PRICING: INTRODUCTION Worldspan e-pricing is a multi-server based technology for Worldspan Fares and Pricing products, offering more itinerary choices for qualified Power Shopper requests. In today's environment, Worldspan's e.pricing raises the quality of fare and flight availability to heights never reached before. Built to accommodate choice, this powerful pricing engine searches millions of fares and thousands of possible itinerary options. e-pricing enables travel agencies, web-based travel sites, airlines and others to offer consumers a greater selection of flight and fare options. By developing a pricing system on a non-mainframe platform, Worldspan expects to manage anticipated growth for shopper type queries while containing costs and meeting market demand for a greater number of choices. Worldspan e-pricing consists of: Power Pricing A method of obtaining low fare alternates for a booked domestic or international itinerary Power Shopper Will search for low fare alternates for a domestic or international trip from a streamlined entry Power Flight Search A low fare search tool that identifies availability based on fares filed for a given city pair Flex One Day Searches for plus/minus 1 day for both the departure and return dates Flex More Days Searches for plus/minus up to 3 days before and after both the departure and return dates Flex Airports Searches for up to 6 unique departure and return airports Flex O and D Searches for alternate airports (within 100 mile/160 km) (Origin and Destination) Flex Weekend Searches for departures on Thursday/Friday and Saturday with returns on Sunday/Monday and Tuesday The Flex Products are individual entries, and may not be combined with each other, however the entries can be combined with other Power Shopper options. Worldspan Reservations Manual May 2010 Page 85 of 101

86 TIERS: In Worldspan e-pricing it is possible to activate different Tiers. Contact your account manager for the possibilities. The numbers of alternatives returned are: Tier 1 Power Pricing 4 alternatives Power Shopper 20 alternatives Power Flight Search 10 alternatives Flex One Day 9 alternatives Tier 2: Power Pricing 10 alternatives Power Shopper 32 alternatives Power Flight Search 10 alternatives Flex One Day 9 alternatives Flex Airports 9 alternatives Flex O&D 9 alternatives Tier 3: Power Pricing 32 alternatives Power Shopper 100 alternatives Power Flight Search 10 alternatives Flex One Day 9 alternatives Flex More Days 49 alternatives Flex Airports 36 alternatives Flex O&D 36 alternatives Flex Weekend 42 alternatives (depends on the number of weekends in a month) With Tier 3 only, a *P can be added to any of the Flex entries and a total of 100 alternatives will be returned. This is known as the Premium Option. Worldspan Reservations Manual May 2010 Page 86 of 101

87 e.pricing products are a value added service and will be billed per access. Contact your Worldspan Account Manager for further details. To activate the e.pricing Products: 1. 4PLI*ACTIVATE/POWER Activate Power Products - Tier 1 or 4PLI*ACTIVATE/POWER/T2 Tier 2 or 4PLI*ACTIVATE/POWER/T3 Tier PLI*BILLOK/XXXXXX Secondary entry (XXXXXX = agent name) 3. 4PLI*ACTIVATE/FLEX Activate Flex Tier 1 or 4PLI*ACTIVATE/FLEX/ZONE Activate Flex Tier 2 & 3 4PLI*ETL View active Tier level for e.pricing SPECIAL NOTE 1. The steps above are applicable to agents who have never activated Power Pricing or Power Shopper in their office. Agents who are already using Power Pricing and Power Shopper, will need to deactivate these product first: 4PLI*DEACTIVATE Then reactivate (step1,2,3) with the Flexible Shopping options. Worldspan Reservations Manual May 2010 Page 87 of 101

88 e-pricing SCRIPT: The e-pricing script can easily be accessed through the Script Index Price, or Script Index Book. Fill-in the mask and send the request. You can choose for different e-pricing products. Worldspan Reservations Manual May 2010 Page 88 of 101

89 CURRENCY CONVERSION HELP: GCUR, GTAX, CURRENCY, 4C SCRIPTS : PRICE CURRENCY CONVERSION Currency Information for Zimbabwe Currency conversion/local currency to USD Currency conversion/usd to local currency Convert GBP1000 to USD, using country code Currency/rate of exchange per country Tax information for France Tax information specific tax GCUR ZIMBABWE 4C@USD/100 4C@100/USD 4C@1000/US#GB 4C*ZAMBIA GTAX FRANCE GTAX XX Worldspan Reservations Manual May 2010 Page 89 of 101

90 GROUPBOOKING HELP: GROUP More than 9 passengers in a PNR is considered a Group. Groups do have their own Restrictions and Fares. Always request Groups at the applicable airline. A Group Booking can either be a Passive or an Active Booking. Group Name needs to be entered. Normal sell NOT possible from availability. Long sell needs to be done. Passive booking (MK) in Worldspan for airlines not permitting active groups. Phone, ticketing, received and optional fields as in a normal BF. End Transact in the normal way (E or ER) CREATION OF A GROUP PNR: Enter a group Name Field for 20 passengers -C/20CATALONIA RESERVATION: Long Sell entry, active segments Long Sell entry, passive segments 0KL1665Q10FEBAMSBCNNN15 0TP665T15APRAMSLISMK12 Not all airlines allow passive segments. Some airlines air so-called Claim Participants. These airlines allow the transfer of group reservations to the travel agent before ticket issue. Check INFO CLAIM for more information. Example: In this case a passive group booking has been made for 12 persons. Names have not yet been added. Only after finishing the PNR names can be added. In case of Passive Bookings always check the names of the passenger with the names in the active PNR of the airline before issuing the tickets. Worldspan Reservations Manual May 2010 Page 90 of 101

91 DIVIDE HELP DIVIDE A booking with multiple passengers can be divided. Normally a divide is made if: One of the passengers cancels his journey. One of the passengers changes his journey (other dates, other booking classes) The divide procedure takes three steps. Always complete the whole procedure, before changing or cancelling reservations. Let s look at an example: Original booking: Divide one surname. D2 Divide name field 3 and 4 D3*4 Divide multiple names (ie. passenger 1.1 and 3.2) D1.1*3.2 Divide individual from surname D1.2 Mr. Van Oord will return one week later, so the booking has to be divided, using the entry D2. Worldspan will reply with the split reservation. No new PNR number has been created yet. In the remarks field information about the split booking will show. Now File the new booking: File the PNR F Worldspan will reply with the message: The original reservation will also pop-up, in this case only with Mrs. Hondius. End the transaction to finish the procedure. End transaction E Worldspan will respond with the two record locators. ER is not allowed. Now the booking can be modified. Worldspan Reservations Manual May 2010 Page 91 of 101

92 END AND COPY/CLONE A PNR REPEAT BOOKING FILE HELP EC It is possible to copy an existing Booking File. Same itinerary, dates, same number in party Same itinerary, but now for two passengers Copy PNR, including names, phone and remarks Same journey, one week later Same journey, one week earlier EC EC2 EC*A ECW1 ECW-1 Worldspan Reservations Manual May 2010 Page 92 of 101

93 PRODUCTIVITY CREDIT MANUAL TICKET ENTRY HELP COUPON, HELP 7/U The productivity credit manual entry is designed to record ticket that are Non-Worldspan issued documents for incentive credits. This entry is applicable to agencies located in European Union -EU- and European free trade association -EFTA- countries only. Credits for tickets generated by Worldspan are automatically updated The manual update entry will consist of the following elements: Mandatory: 1. Function Identifier 7/U 2. Form Type Four Coupon Ticket Miscellaneous Charge Order (MCO) Prepaid ticket advice (PTA 4T MT PT 3. 3 digit validating airline code 125 airline 3 numeric code e.g. British Airways digit document number Note: a range of sequential ticket numbers may be entered by separating the last three digits with a dash (-) Optional: 5. Name select N Segment select S2/3 Example: 7/U 4T # N1.2# S2/3 (spaces shown only for clarity) Worldspan checks to ensure the document number(s) entered contains enough coupons for the segments and passengers in the PNR. DESCRIPTION Basic Entry Range of sequential Ticket Numbers With optional name select With optional segment select ENTRY 7/U4T /U4T /U4T #N2.1 7/U4T #S1/4 Worldspan Reservations Manual May 2010 Page 93 of 101

94 LIST DISPLAY HELP PSGRLIST, LISTOPT List Display can be very useful to request a list with Booking Files. For example, in case of strikes or delays due to bad weather conditions you might have to inform your clients. A list of active Booking Files with common data, such as carrier, booking class, board point can be requested. Some basic entries: Today, all classes Specific class of service All board points preceding specific destination Specific board point and all downline off points Display last XXX PNRs booked Include specific classes of service e.g. K/F Exclude specific classes e.g. M/L L3#SN.2303/ LD#KL.1597K2MARAMSROM LN#KL.877/1JUNALLTPE LC#AF.90/22DECMIA LD#AF.90/8JANMIA-D.12 LD#LH.5335$8JANFRA-D.IK/F LD#CO.81$8JANDEN-D.XM/L Worldspan will reply with a list of names and PNRs. Worldspan Reservations Manual May 2010 Page 94 of 101

95 QUEUES HELP QUEUES SCRIPTS: MISC - QUEUES Much communication takes place via queues. With queues it is possible to communicate between: Airlines and Travel Agents. Travel Agents and other branch offices. Travel Agents and consolidators (brokers). Employees at your own agency. The queuing system can also be used by the agent to store PNR s or messages temporarily on a specified queue. PNR s need to be handled as soon as possible, so check your queues often! To display all Queues To display a list of Queues with messages QCT QCT*ALL Queue Number. Some queues have set subjects. Queue 01 Confirmations Queue Queue 07 Queue with Schedule Changes Queue 08 Option Queue. Bookings with a 7TAX field are automatically moved to this queue on the given date Queue 09 Ticketing Queue. Bookings with a 7TAW field are automatically moved to this queue on the given date 2. Queue name. 3. Category. Queues can be subdivided in Categories. E.g. one for each employee. 4. Category name. 5. Date Range. D1 is most urgent, D4 least. 6. Q/TTL. Number of items that need to be worked on. 7. I/W. Items worked on before. Generally management information. Worldspan Reservations Manual May 2010 Page 95 of 101

96 Access specific Queue, Category and Date Range Remove PNR off accessed Queue Exit Queue and Ignore current PNR Exit Queue and End Transaction on current PNR Ignore PNR and send to the back of the queue Place a PNR on specific Queue number (right now) Place a PNR on specific Queue number (future date) Q/7*C4*D4 QR QX#I QX#E I QEP/46 QF/46*24SEP While working on the queue you often need to update Status Codes: End transaction, update and redisplay PNR. EWR Updates the flight segments of the PNR if applicable. End transaction, update and redisplay PNR. EWGR Updates the flight segments and the service requests of the PNR if applicable. Worldspan Reservations Manual May 2010 Page 96 of 101

97 HISTORY HELP *HPARTS When a Booking File is created, modified or cancelled, the details are stored in the history of the PNR. It is possible to view the whole history or specific subjects. Display full history, no suppressed items *H Display full history, including suppressed items *HAH Display Air segments only Display Itinerary Display SSRs Display Seat Items Display Unique Remarks Display Air segments only Display Air segments only Display Air segments only *HF *HI *HG *HS *HZ *HF *HF *HF Reading of the history should be done from the bottom up. Above you see the bottom part of the history. Two segments are added (AS) by SID XBL. The sign on agent was AA on 10 July Zulu time. Then the airline BR added a Direct Response (AD). The BR PNR is CETJB6. Worldspan Reservations Manual May 2010 Page 97 of 101

98 SAMPLE OF PNR HISTORY CODES HELP *HISTC The two-letter codes on the left of the display below tell you the action that has been taken. The list is much longer as shown below, but full list can be found in the HELP *HISTC. Worldspan Reservations Manual May 2010 Page 98 of 101

99 PRINTING WITHIN WORLDSPAN HELP: JT, HARDCOPY SCRIPTS: MISC - TIMATIC The Print entry starts with JTXXXRR (XXX = agent SID). Many options can be added. Print PNR, no suppressed items Print PNR, including suppressed items Print PNR, including seating information Print History, excluding suppressed items Print History, including suppressed items Print PNR Remarks JTXXXRR/*R JTXXXRR/*AD JTXXXRR/*AS JTXXXRR/*H JTXXXRR/*HTH JTXXXRR/*M Print Fare Display Print Mini Rules Print Extended Rules JTXXXRR/4FAMSROM JTXXXRR/*4F.R2 JTXXXRR/*4F.R2#ALL Print Ticket Record JTXXXRR/4* Issue Itinerary EZN Worldspan Reservations Manual May 2010 Page 99 of 101

100 TIMATIC HELP: TIM SCRIPTS: MISC - TIMATIC TIMATIC is the automated Travel Information Manual. Via Timatic detailed information about passport, visa and health requirements can be found Display the TIMATIC index: GT4 To display the relevant subject template, enter To see the next page type To see the previous page type GT4/1 TIPN TIPB Example Visa Information: Press Enter directly after DXB, and Worldspan will reply with all requested information. Since you are working in a Mask, you need to be in overwrite mode. Worldspan Reservations Manual May 2010 Page 100 of 101

101 ETAS - ElecTronic Authority System For Australia, electronic visa can be requested through Worldspan. Ask the Australian Embassy for their ETAS manual. Basic entry: TIETAR Complete the 3 successive screens and print the reply. Types of Travel. V = Visitor/Tourist, valid 12 months with multiple stays of 3 months each, no charge. BL = Business Long, valid up to 10 years with multiple stays of 3 months, fee charged by Credit Card. BS = Business Short, only for USA and Canadian citizens Worldspan Reservations Manual May 2010 Page 101 of 101

102 ERROR RESPONSES INFO ERROR All Error responses are mentioned in the Error Response Index. Display Error Response Index INFO ERROR Tab to the applicable subject to retrieve the explanation. Worldspan Reservations Manual May 2010 Page 102 of 101