Contracting Opportunities Vendor Day May 17, 2011

Transcription

1 Customer Care Team Contracting Opportunities Vendor Day May 17, 2011

2 Customer Care Team: What We Do Team Office customer advocacy and contracting Customer Relations Group call centers, claims, special billing, correspondence Zones (South, North, West, and Central) metering, maintenance and repair of water/sewer lines, fire hydrant inspection Information Support Group information technology requests and reports Strategic Planning Group training, strategic initiatives Wastewater Collection System Group evaluation, monitoring, and repair of sewer lines based on consent decree Support Services Group meter testing, fire hydrant meter leasing, installation of water mains, meter reading

3 Team Office On-Call Emergency By-Pass Pumping Systems (BPS) On-Call Emergency Contract - Emergency and Urgent Necessity Rotational List of Contractors On-Call PCCP Contract - Urgent work Rotational List of Contractors. Fire Hydrant Paining Contract Locating & Identifying Underground Facilities Contract

4 Customer Relations Group Contracting Opportunities On-Call Emergency Plumbers Water and Sewer About $350,000 annually 24-Hour Emergency Cleaning, Restoration, and Repairs $1.3 million annually Third Party Adjusting Companies $40, annually Translation Services $50,000-$100,000, annually

5 Additional Services Needed Oriental Carpet cleaning/estimating Repair of vehicle windows Assessment/repair/estimates for electronic equipment Asbestos tile removal/testing ($50,000) Certified Industrial Hygienist ($25,000) Clothes cleaning ($25,000) Lawn/Garden Restoration Returned Mail Processing

6 Meter/Maintenance Group Contracting Opportunities Four Meter/Maintenance Groups: Customer Care North (301) Customer Care West (301) Customer Care Central (301) Customer Care South (301)

7 Customer Care Meter/Maintenance Group Territories

8 Maintenance Group Contracting Opportunities The Meter/Maintenance Groups handle emergency pipe repair contracts. We encourage minority participation on these contracts. Tasks such as: Excavation and paving Flagging, traffic control, attenuator towing Spoil debris hauling Site clean up and restoration Sediment control installation, maintenance and removal Site perimeter fencing and job site signage Sewer over pumping or bypass systems The above would be good partnership possibilities for SLBE/MBE vendors

9 Maintenance Group Contracting Opportunities Due to the nature of emergency work the jobs and total dollar value vary greatly from year to year. Over the last several years the Customer Care Team has averaged more than $10 million a year in emergency contract work.

10 Job Sample By Pass Pumping Trench Box over pipe

11 Creek Restoration / Pipe Protection Job Sample

12 PCCP Repairs Job Sample

13 Meter/Maintenance Group Goods and Services Opportunities The majority of goods and services are purchased with procurement cards. We regularly l purchase: Garden hoses, lay flat discharge hoses, and fire hydrant hoses Brass goods in ¾ inch up to 2 inch such as bends, bushings, reducers, and unions Electronic pipe locating equipment repair Small power equipment repair such as pumps, blowers, pipe saws and chain saws Pneumatic equipment repair such as paving breakers, tampers, rock drills and chipping gguns Safety equipment

14 Support Services Group Goods and Services Opportunities Meter Reading including Automatic Meter Reading Temporary meter readers Software interfaces Water Main Replacement Small equipment General Warehouse items such as: pipes, fittings, valves etc. Vehicles Steel plates Portable toilets Backhoe training

15 Sanitary Sewer Overflows (SSO)

16 Three Phases of SSO Consent Decree

17 Wastewater Collection System Group Consent Decree Requirements Under the Consent Decree to eliminate Sanitary Sewer Overflows (SSO), the Commission is required to: Perform Sewer Studies (SSES) in nine (9) sewer basins Flow Monitoring Internal Pipeline inspections Manhole Inspections Smoke Testing Basin Improvement Recommendations Implement a Proactive & Preventative Maintenance Program which includes: Televising approximately 1,120 miles of sewers 12 and smaller Cleaning approximately 2,500 miles of sewers 12 and smaller Chemical Root Control Implement a Trunk Sewer Inspection which includes: Inspecting manholes and video lamping 625 miles of sewers 15 and larger Collecting X and Y coordinates (using GPS) for all manholes Performing dye test of all pipes exposed in streams Perform Continuous Sewer Flow Monitoring:

18 Wastewater Collection System Group Contracting Opportunities Sewer Inspection Contracts (Approximately $6 million annually) General CCTV To support water main replacement program, LBA, Surcharge studies and county road improvement programs. Contracts Spring 2014 Sewer Lateral Inspection To support sewer line rehabilitation, LBA and Surcharge studies. Contracts Fall 2011 Trunk Sewer Inspection Inspection Contract Spring 2011 Sewer Flow Monitoring Contract Spring 2012

19 Strategic Planning Potential areas for contracting: Train the Trainer on use of Adobe E-Learning Suite with emphasis on Captivate Development of hands on exercises for business functions including Metering, Water Distribution, Wastewater Collection

20 Information Support Potential areas for contracting: Electronic Billing Automatic electronic notifications to customers when bill is available for review Provide web access for customers to review bill and submit payment Customer Notification System Web based application for alert notifications of water main breaks or emergency repair work by geographical areas Business Intelligence Business Intelligence Web based reporting solution that retrieves data from various WSSC databases and applications which creates dashboards and allows end-users to generate adhoc reports on demand

21 Questions???