Solution Overview. Customer Experience Management Solution

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2 Solution Overview Customer Experience Management Solution NetTrax delivers detailed statistics and failure information directly from subscribers handsets which allows an operator to monitor the true customer experience on their network Handset based agent Software is loaded onto industry standard smart phones which harvest information with no user input required Solution respects customer privacy Customers are informed of exactly what data is been harvested from their handsets, and can remove the software at any time No cost for end user When commercially deployed, a free data backhaul is implemented so as not to have any financial impact for the end user

3 Supported Handset Examples

4 Solution Design Configurable Leave the system in passive mode for automated retrieval of faults and key metrics, or go active for hands on fault finding Accurate Use of on-board GPS allows for unprecedented location accuracy Seamless Effectively invisible to the end user, however the data gathered is transparent and allows the user to Opt Out. Off the shelf support for Android, Blackberry, Symbian, Windows-Mobile platforms Scalable Operators decide what to monitor, who to monitor, and how to deploy. Solution can be fully hosted or locally deployed. Allows for integration to other tools/platforms/data-stores.

5 Solution Features Dashboard and popup Customisable overview of metrics for subscribers, cells, handsets, or entire network at a glance with popup alerts Mapper and table Geographical and tabular display of current and historical data. Full filtering, clustering, drill-down, selection, sorting, grouping Analysis and alarm Correlation of event data from multiple sources for performing route cause analysis and receiving high priority alerts Reporter and watch Customisable reports showing key metrics for current or historical events. Real-time alerts for VIP subscribers or corporate clients

6 Solution Interface Network Initiated Logging

7 Solution Interface Map View

8 Solution Interface Reality View

9 Solution Benefits Cost reductions Dramatically reduce the time and costs associated with drive testing, fault finding, benchmarking Reduced churn Improve customers experience through proactive fault finding and improved customer service Workflow optimisation Consolidated view of all customer related fault information across the organisation creates a streamlined resolution process whilst providing the necessary feedback to customers Focused marketing Knowledge of the customers perception of the network in specific areas can be leveraged for marketing or sales divisions

10 Solution Case Study Cost Saving South African Operator achieves 72% cost saving utilising NetTrax compared to traditional drive testing Data Quality NetTrax provides 60% more usable data compared to traditional drive testing Workflow optimisation Management estimate that there is at least a 20% improvement in workflow efficiency relating to turn around time when dealing with customer complaints and problem area fault resolution Data Volume NetTrax has gathered over hours of active network monitoring, and highlighted in excess of network faults

11 User Comments Sr. Manager RF Performance Engineering, Cincinnati Bell Wireless, USA Many carriers can spend thousands of dollars investing in drive testing and benchmarking studies but for a much smaller fee, the NetTrax tool can give you the same data. I'd recommend this tool to any carrier looking to get real customer data Executive Head Operations, SGC Region, Vodacom South Africa We have verified that the data collected on our network is valid and accurate in its location and failure descriptions Radio Network Performance and Quality Engineer, Ncell, Nepal This tool is the perfect platform for us to truly understand the real costumer experience on our network

12 Contact RanWorx Address Battler House, 28 Roos St, Fourways, Johannesburg, South Africa Contact Details Tel: Fax: Web: Free online product trial Load handset agent: Request username: