The South African EA Forum

Transcription

1 The South African EA Forum Signup form for The Open Group South Africa Join the forum s subscriber list [email protected] Chat to Stuart if you are keen to present or would like to join The Open Group Our upcoming events #ogza Follow the EA Forum on Twitter

2 Leading the development of open, vendor-neutral IT standards and certifications

3 TOGAF next work streams TOGAF next Part 1 - the continued effort to create a clear, cohesive, comprehensive & consistent EA Framework TOGAF next Part 2: Guide to Architecture for the purpose of Strategy, Project, & Program - the effort to craft a how-to guide aimed at the leader of an EA Team TOGAF next Part 2: Guide to Business Architecture - the effort to craft a how-to guide for the business architecture domain TOGAF next Part 2: Guide to Application Architecture - the effort to craft a how-to guide for the application architecture domain TOGAF next Part 2: Guide to Data/Information* Architecture - the effort to craft a howto guide for the Data/Information architecture domain TOGAF next Part 2: Guide to Information Technology Architecture - the effort to craft a how-to guide for the information technology architecture domain TOGAF next Part 2: Guide to High Assurance Architecture - an effort just starting to craft a how-to guide for the high assurance - this guide is being led as a separate initiative by the RTES Forum. TOGAF next Security Project - this is an associated initiative by the Security Forum to ensure Security & Risk are properly integrated in Part 1 & the 4 Architecture Forum Part 2 guides

4 Telkom s Answer to Enterprise Architecture Telkom s Enterprise Architecture (EA) team has the challenging task of responding to and satisfying business needs in a fast-changing, competitive industry. There are many sources of information that are not centrally captured, maintained or available. With this in mind the EA team purchased and implemented Alfabet s PlanningIT tool, and then created the brand Karabo meaning the answer to represent their quest to solve the many EA-related issues. In this month s EA Forum presentation, Belinda will take us through Telkom s implementation journey and describe how PlanningIT has assisted in establishing TOGAF within the EA team. Belinda Fivaz works in the Strategy and Enterprise Architecture division at Telkom. She has worked at Telkom for 12 years during which period she has dedicated a substantial amount of time to defining, formalising and applying the EA process. Her current focus is the entrenchment of PlanningIT as the enterprise architecture tool of choice in ITS. Belinda holds an Honours degree in Industrial Psychology and is certified in TOGAF 8 and 9

5 Telkom s answer to Enterprise Architecture EA Forum Presentation: September 2012 Belinda Fivaz Page 1

6 Agenda Setting the Scene Best Practices Rules The ITS Landscape Frameworks, Methodologies and Deliverables planningit as Navigation tool Gartner s Magic Quadrant Applying the Rules The Challenge Time to Re-Focus Some Refocusing Lessons Learned Page 2

7 Setting the Scene Needs and concerns of stakeholders Architecture practice Operationalise strategy Become a business enabler Page 3

8 Best Practices Talking business. ensuring that the business is successful communication business relevant information on the existing application landscape Mastering complexity. huge challenge transparency Managing change. constantly adapt the application landscape outdated information *1 Page 4

9 Best Practices (continue) Handling finances.. strict budgets reliable cost-benefit analysis insight into the relationships Mitigating Risks. liable for infringements of compliance or security consistent and accurate information impact analysis at the design stage Adjustment prior to implementation All do Some. silos real-time insight Page 5

10 The rules Page 6

11 Telkom s Current Operations some facts Applications 732 Services - instances of software applications being managed Billing Call Data Records (CDR s) processed: Approx 95 Million per day Fulfilment & Assurance Orders: Approx 4000 per day Faults: Approx per day (seasonal) Transactions via EIA for F & A: Approx 16 million per day Infrastructure Currently managing over R2.5 bn worth of IT Assets 9700 sqm hosting space Operating System & Database Management: Approx 1463 Instances each Storage Management: 2.05 Petabytes of SAN Storage Backup Management : Daily 273 Terabytes Unique backups (65,000 tapes managed) VodaWeb External A 10 HRK (P) A Plan & Build T-Agent ITC CBS (L) Cu SAP (NDN) (PIC) Experian Credit Check (Through EAI) Fraud Managemen t CM = Customer Master (C) IB = Installed Base (I) Cu = Copper OM = Order Master GENS LR = Loction Register (L) LNI & PNI PC = Product Catalogue (P) (L) A = Asset Manager Process SST = Service Support Tools IB (Ref) = Copy of Installed base PIC = Product, Installed Base, Customer NDN = Negotiation, Delivery, Notification 5 A PC 6 8 OMS (NDN) OM SAM NUM CPE IB PSTN 12 Rockwell Switch WEB Channel Infranet ISP Self Help (NDN) (PIC) 25 Activators Infranet IP Activator...n Autodialer IT-SST Config Manager Trouble Handler Change Manager SST Service Desk A NRS Order Handling Provising Controller A CTI ARS Cus Care Infranet WiFi Session Management (NDN) PC (Own) CM (Own) CM IVR Channel PSM (IB) 20 CSS Clarify 12 ((PL) 16 IB (Ref) TDS Maisters OIS/Teldir (External Process) 3 Appointment Manager 23 WO Manufacturer (BL&D) ACB LR Attachment Manager TB 28 WFM SAP HR 27 4 AB Network CTTS A (I) GLM TM EMS/ NMS 18 LTS NFMS FB Rating Infranet IP TJS Others 30 Event Collection (DRMS) TaskMat e ARS IFMC Divert Control RATe S EIW Location Manager LR Bill Format Summation Engine FB/ Bill Infranet/ Hie SAP?? r Acc Receivable Pay Pro Payment Engines 29 New Interface Contract Manager Hunter Solution Sub Fraud Page 7

12 The ITS Landscape Business Strategies Business Goals Business Demands ITS Strategies ITS Goals ITS Initiatives ITS Projects Business Processes Applications Business Users Business Data Business Services Products Information Flows Networks Infrastructure Page 8

13 Frameworks, Methodologies & Deliverables Enterprise Architecture etom TAM ITIL SID TOGAF End-to-End Designs Change Forum CoBiT Blue Print Architecture Assessment Solution Definition Governance Page 9

14 planningit Telkom s Navigation Tool Page 10

15 Gartner Magic Quadrant Enterprise Architecture Tools Application Portfolio Management Tools Page 11

16 planningit Capabilities Page 12

17 Know Exactly Where You Are Business Layer Application Layer Physical Layer Organisation (SAP Structure) Owner Inputs Information Flow Owner Business Support Application Outputs Device Group Business Process Provides Runs on Derived from Requests Service Request Implements Service Processed (CRUD) transferred Consists of Platform Consists of Local Component Deployed on Device Derived from Reference Library Derived from Derived from Process Model (Value Chain) Business Capability Demand (etom) Business Data (SID) Standard Platform Location System Functionality (TAM/ACS) (Standard) Component Page 13

18 Maps Page 14

19 Understand the Business Goals Page 15

20 Strategy Deduction Tree Business Goal for ITS ITS Goal ITS Strategy Domain Strategy Initiative Page 16

21 Transformation. Transform our network as well as the OSS/BSS applications.. Multiple project streams with major integration effort Complex landscape.. Number of applications Mature the EA practice Manual architectural effort Fragmented toolsets Dependency on individual skills Duplication of efforts Absence of holistic view of landscape Gain momentum with Karabo Page 17

22 Time to Re-Focus Focus, focus, focus.. NGN program Focus on selected applications Partnerships Page 18

23 Some Refocusing: Talking Business Business Capability Heatmaps.. Page 19

24 Some Refocusing: Mastering Complexity System functionality.. Page 20

25 More Refocusing: All Do Some Participation of all stakeholders CR Assessment wizard Blue print wizard Page 21

26 Enterprise Repository - Karabo Architecture Vision Karabo Karabo Karabo Karabo Karabo Information Systems Architecture Phase SID Karabo Karabo Karabo Karabo Karabo Karabo Business Architecture Phase Karabo Karabo Karabo Technology Architecture Phase Karabo Karabo ACS/TAM etom Value Chain Karabo Karabo Opportunities & Solutions Phase Karabo Karabo Page 22

27 Lessons Learned Start with the borders of the puzzle. Strategise upfront. Data & process.. Relationships, abilities and change realisation.. Team work & partnership. Communication.. Transformation is a continuous journey. Page 23

28 Thank you! Page 24