Response to Queries : RFP for End to End solution for Enterprise Data Warehouse Solution Encompassing Big Data Analytics in Punjab National Bank

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1 Response to Queries : RFP for End to End solution for Enterprise Data Warehouse Solution Encompassing Big Data Analytics in Punjab National Bank Page No RFP Document Reference Queries Remark 1 PRE QUALIFICATION FOR BIDDERS -Annexure- We are set up as a Limited Liability Partnership firm(llp), but a CMMI Level 5,global IT Please Refer Corrigendum No 19 III,Point 1 Bidder should be a registered company in india as services organization for over 18 years, with people globally and an annual turnover in excess of INR 350 Cr. We are governed by Ministry of Corporate Affairs per the Companies Act or have its registered office (MCA) under LLP act We have experince of execting various projects in within the jurisdiction of India EDW,BIG DATA & Analytics space. Please let us know if we can participate in the RFP, given our credibility 2 RFP Details -Page 4 Last date and time for online Bid submission -03/12/ Hrs to 04/12/2015 till 1400 Hrs Considering the complex nature of this EDW requirement, we request the Bank to kindly allow at least 2 weeks extension to the last date of submission of the RFP response. Last date and time for online Bid submission has been extended upto -01/01/2016 till 1701 Hrs to 02/01/2016 till 1400 Hrs 3 Scope of work-page7 What kind of data quality issues/challenges bank is facing currently? At present we are not using any Data Quality tool at our end. 4 Scope of work-page7 Are there any enterprise wide architectural guidelines from the bank's IT team that the No solution needs to adhere to? 5 Scope of work-page7 Please explain what type of data cleansing activities are currently performed by the bank? What are the expectations on data cleansing process proposed as part of EDW? At present we are not using any Data Quality tool at our end. Section 3, Page 7 Whats the Database version used for existing EDW? Is it IBM DB2 10.5? Yes Section 3, Page 7 Whats the current size of existing EDW? # of Tables, Data Volume, Volume of growth of Data Per Year? 1) IBM PDOA with 3.5 Node having approx DB size of 80 TB (usable). ~6500 Tables, ~2 TB/yr at present rate of growth Section 3, Page 7 Please share details of the current hardware configuration and deployment architecture As per annexure XIII Section 4, Page 8 Can we have few details on the Source Systems used for EDW? # of Tables, Volume of Data, AS we Functionality have sources, answer will be very descriptive in nature. 5 Section 4, Page 8 What are the issues with current EDW? At present we are not able to handle Big data or do any predictive analytics etc. 6 Section 4, Page 8 Is Bank fine with exisiting EDW and but wants to enhance its functionality, Performance Requirements are as per RFP Improvement? What enrichments Bank wants to do with EDW? 7 Section 4, Page 8 Is Bank fine with exisiting EDW but wants only Analytics component to be added to the existing EDW? Banks wants both Big Data and Analytics as mentioned in the RFP Section 4, Page 8 Can we have a breakup of list of MIS/BI Reports and Analytics use-cases required by Please Refer Corrigendum No 8 the Bank.i.e. Approx? Section 4, Page 9 Which is the data cleansing tool being used currently We are having TCS DQM but not using it as of now. 1 Detailed Scope of Work, Page 8 Keeping in mind the quantity and variety of data, it is considered important to work with prebuilt logical and physical data models that can support analytical processing within the warehouse and extend seamlessly to unstructured / big data. Such an architecture does leverage existing data sources and technology. Assume the bank would like to take this approach only 2 Detailed Scope of Work, Data Sources, Page 8 While the bank has listed existing source systems, what is expected from the proposed solution? Collection of data from the existing warehouse or from the various source systems? Detailed Scope of Work, ETL system, Page 8 What are the licensing terms of the existing ETL solution? Can the tool be used enterprise wide with no restriction? Assume the bank appreciates that a new ETL solution will add to the TCO and the same needs to be considered for all bidders for fair evaluation yes Source systems may increase as per the bank's requirement PVU based licensing. Tool can be used enterprise wide. Page 1 of 46

2 Detailed Scope of Work, Big Data Handling, Page 9 with reference to the requirement 'Solution should provide ability for analytics on continuously ingested real-time data', we assume that the bank needs capability to seamlessly run analytics on structured and unstructured data without physical movement of data. For example customer segmentation across data stored in structured databases and big data repository yes Detailed Scope of Work, Analytics /BI Tool, Page 10 6 Detailed Scope of Work, Analytics /BI Tool, Page 10 7 Detailed Scope of Work, Analytics /BI Tool, Page 10 Statistical analysis of the nature listed in this section requires specialized analytical applications for computing aspects such as Profitability, Life time value, Fraud detection, Data Mining etc. These can not be supported by a standard BI / reporting platform. Please confirm that the bank would like to deploy analytical applications to achieve the requirements listed in this section With reference to the requirement on Profitability and LTV, please confirm that the bank will want to compute relationship and customer level Profitability, RAROC and Life Time Value, inclusive of aspects such as transfer charge / credit and overhead cost / capital allocation. This should be scalable to branch, product, relationship manager etc With reference to the requirement on Fraud Analytics mentioned in this section, kindly confirm that the bank needs the DW to inherently support availability of a behavior detection platfrom along with a library of most common / globally implemented and acknowledged fraud scenarios. 8 Detailed Scope of Work, Page 8 Today analytical modeling capabilities come embedded within the datawarehouse requiring no movement and duplication of data. We assume the bank expects to deploy the end to end datawarehouse which ensures that there no downstream analytical systems that replicate or duplicate data. Analytics/Reporting Tool, Page 10 Banks deploy a warehouse to solve critical and complex problems such as pricing for customers, marginal profitability of each relationship, liquidity risk reporting etc. Is it right to assume that the bank would like to get these delivered from the datawarehouse without resorting to multiple downstream applications that do not connect or reconcile with each other? from an IT perspective also, this will reduce the ETL overhead and ongoing maintenance cost 10 Analytics/Reporting Tool, Page 11 Request the bank to list down business requirements in detail for bidders to qualify the analytical capabilities required within the datawarehouse aside the eleven points mentioned in the RFP. This will help fine tuning of the solution to be proposed to the bank in line with existing technology. 11 Analytics/Reporting Tool, Page 11 Which business requirements / reports are expected to be real time? Will help if the bank clarifies or categorizes business requirements basis frequency of reporting. For example liquidity risk reporting may be daily or even intra-day. However fraud related reporting may be real time / near real time. Most of operational reporting and risk and performance related reporting may be batch. Please confirm our understanding is correct and elaborate on the busines requirement Yes yes yes yes yes Please Refer Corrigendum No 8 Please Refer Corrigendum No 8 12 Analytics/Reporting Tool, Page 11 How does the bank propose to handle regulations like Risk Based Supervision? Is this is a part of the datawarehouse implementation scope? 13 Analytics/Reporting Tool, Page 11 Are regulatory requirements such as liquidity risk management and enterprise stress testing proposed to be handled from the datawarehouse? 14 General Would the Bank need the vendor to Quote a Enterprise Modeling Framework that is Proprietory or Open standards and being deployed by other Public Sector Banks in India No No Yes Page 2 of 46

3 15 iv. The supplier shall grant to the bank a fully paidup, irrevocable, non-exclusive license throughout the territory of India or abroad to access, replicate and use software [and other software items] provided by the supplier, including all inventions, Bank has requested for Licenses to be Perpetual, would the Bank want Licenses to be day-one perpetual: the licences should be perpetual from the first day with no dependence on payment of any Annual support/technical license fee And would Bank want the licences to continue to be an integral asset of the Bank in perpetuity even in the event of Govt. of india and its bodies decreasing their stake to less than majority yes. ATS/Technical license fees may be paid for taking support from SI/OEMs. designs and marks embodied therein in perpetuity. shareholding structure, the licences to continue to remain perpetual? Page 17 Page 7, 3. scope of work : a)"the Bank is looking for leveraging the existing system with an end to end solution Page 7, 3. scope of work : e) Size of database may vary after doing the assessment of data coming from various existing sources or from sources as per future needs. System built must be capable of processing incremental 100 GB of data and overall DB size of more than 200 TB Request bank to provide the list and quantity of s/w licenses available as part of current EDW and the configuration details of hardware. It is assumed that the estimated size of 200 TB given by bank includes both unstructred and structured data. Please confirm on this and elaborate on what is the estimated split of structured data and unstructured data? This information is critical as it will help in deriving the appropriate sizing of the solution and will also effect BoM. Also please clarify on the frequency of 100gb incremental data that is expected to be fed into EDW. is this daily weekly or monthly? Question not clear as bank is having multiple softwares installed as part of EDW. Yes. Current size of structured data is ~25TB and accordingly vendor has to manage between structured & un-structured data. 18 page 8, DETAILED SCOPE OF WORK-Bank has existing EDW setup and is looking for an enterprise solution wherein DR site requirement of bank can be fulfilled for which vendor should propose its technical architecture in such a way to leverage maximum out of existing infrastructure available with bank.. It is suggested that bank should leverage the capabilities to minimize the RPO and also utilize the DR site for reporting while the primary data centre DW is operational. This will deliver ROI to bank on DR site investemnt. However DR SLAs, RPO / RTO and usability of DR investement be specified and detailed in RFP in order for technical solution to consider these and provide these capabilities in the solution. Suggestive in nature 19 General page 8, 4. DETAILED SCOPE OF WORK page 9, 5. Big Data handling page 9, 3. Data Extraction: While the Big Data Techonolgy for unstructured data has been asked in the solution, it is suggested that the latest revolutionary advancement in computing (in-memory) for structured data which are very relevant for bank's requriements should also be included. in-memory computing that has transformed the relational database industry by accelerating queries and reports by order of magnitude. In visualization of data in the Big Data infrastructure, how many users are expected to be logged in concurrently at peak rate Kindly, provide an indicative list of sources of data for real time extraction and analytics. The current sizing of the source data systemsform where the real time data integration is desired is also requested. Suggestive in nature Real time data from CBS (Finacle). page 9, 3. Data Extraction: If possible please provide some estimated number of transactions per second which will need to be sourced in real time on which analytics will be required No of transactions will depend upon the transactions happening at CBS (Finacle) or websites (in case of unstructred) which can not be estimated. 23 page 8, g security g) Security and DR setup capabilities along with DB archival system. for data security, Please advice if the bank wants the proposed solution to meet complaince and security guidelines such as PCI complaince, RBI guidelines etc. Yes 24 Page 9, 4. Data Cleansing-any more sophisticated tool may be proposed by vendor clearly explaining the advantages over the existing one As part of sophisticated Data Quality functions, what are the desired functionalities such as Profiling, Audit, De-duplication, Real-time, batch processing, Address verification etc. Vendor has to propose various functionalities about proposed Data Quality tools 25 Page 9, 3. Data Extraction-Bank would like to have real or near real time integration of data in order to have real time analysis As the bank has source & target systems at different sites (Delhi & Mumbai), for real time data integration is it required to have compression and encryption (for performance & security) of data to be transferred over WAN link. yes Page 3 of 46

4 Page 26 Page 26; Annexure III - Eligbility Criteria point No 6 : i. PO orders along with satisfactory performance certificates from the clients mentioning: Please Refer Corrigendum No 13 Scope of the Project Name of the tool(s) used Name of the Customer Implementation Duration Security and scalability Coverage of entire Organization i. PO orders / Successful client case studies as refereneces including the details as defined under orders along with satisfactory performance certificates from the clients mentioning: Reason :PO is regarded as confidential document and is not subject to sharing as it's exclusive between two Enterprises. Secondly - the Global clients don't share credential letters. Hence Reqeust Bank to also consider for Successful Case studies with details of Enterprises, Scope of Work, and Implementation period, etc. The Case Studies for clients are Globally accepted practise and teh Clients are are reference clients for Microsoft for such solution Page 26 Page 26 : Bidder Should have supplied, installed Bidder Should have supplied, installed and implemented the Big data & analytical and implemented the proposed Big data & solution: Reason :The Bank is already taking an undertaking from the respective analytical solution: solution OEM's for successful imeplemntation of the solution if in case the front ending a) In any scheduled commercial bank / financial Bidder fails to perform the same. Refer point 2 of the Eligibility. That brings the institution / Public Ltd. Company in India or all over assurance fromt the standpoint world during last one year as on bid submission date. b) Of size of 30 TB and above on the proposed platform, in any Business enterprise Scope of Work: Page 7 :Size of database may Bidder seeks below clarifications: vary after doing the assessment of data coming 1. Current Incremental data size? from various existing sources or from sources as 2. Current size of the database? per future needs. System built must be capable of 3. Total number of tables available in the DB as of now? processing incremental 100 GB of data and overall 4. Expected YoY growth for the database? DB size of more than 200 TB with high level of 5. Is the current data model is an in-house developed or proprietary/industry data scalability and response time model from any vendor? 5. What the current data loading time? 6. What kind of performance issues have been observed in the existing solution with respect to data loading and data access 7. Are there any data consistency or data accuracy issues reported by business users for the existing solution? If yes, can you give some example. Please Refer Corrigendum No GB 2. ~25TB 3. ~ ~2 TB at present rate of growth 5. IBM data model 5. total of 4 hours. 6. To reduce the loading time. 7. No. 2 Scope of Work : Page 7 :Security and DR setup capabilities along with DB archival system. Detailed Scope of Work : Page 9: Presently, bank is having IBM Datastage tool for its ETL functionality. Vendor/Bidder may propose to continue with the existing ETL system or propose a new ETL system clearly mentioning the advantages over the existing in conjunction with the overall architecture proposed by them 1. Our understanding is that, Bank is looking for an High Availability (HA) for all the components of the proposed solution and a replica settings at DR for all components with data replication enabled so that DR site can be made active in the event of any DC issues. Please correct our understanding. 2. Does the bidder has a choice of providing data archiving solution to archive data to Hadoop HDFS rather than traditional archival approach like tapes or database vendor based solutions? What is the total number of ETL Jobs currently running in the production? If possible, please provide the complexity distribution 1. Yes 2. Yes > Detailed Scope of Work : Page 9: Big Data handling: Bank desires to have unstructured data also to be included in its Data Warehouse implementation. For Big Data, is there any specific use cases or scope of work which Bank is looking for from the new EDW perspective? Or is it just a technology enabler for now and Bank would engage the bidder with a detail scope at a later stage - with different scope of work? How would the Bank would like Bidder to scope this work? Please Refer Corrigendum No 8 Page 4 of 46

5 5 Detailed Scope of Work: Page 9 : Data cleansing is a vital part of EDW and bank would like to Bidder would like to get the current Data Cleansing or Data Quality tool used by the Bank We are currently having TCS DQM tool available with us but not using it yet. implement data cleansing using existing tools available or any more sophisticated tool may be proposed by vendor clearly explaining the advantages over the existing one and should be utilized in the overall solution in consultation with bank. Detailed Scope of Work : Page 10 :Solution should Is bank looking for a Change Data Capture (CDC) tool here? Ha Bank already Yes. No be able to ingest data in real time and it should be explained whether application can write directly data files into file system without staging data for ingestion via a load process. purchased or using any CDC tool in the current environment? bank has not purchased any CDC yet Detailed Scope of Work : Page 10 :Bank already have SAP BO implemented and would like to leverage upon the existing implementation and vendor should provide necessary integration with existing reporting BI solution with the proposed architectural change in EDW. Can you please provide below: Total number of reports developed using SAP BO Total Number of Dashboards developed using SAP BO 1. ~700 reports Dashboards Detailed Scope of Work : Page 10 : Similarly bank would like to have latest analytics tool available in market in order to various statistical analytics as per the bank's requirements. Vendor may propose any latest tools available in market or use existing SAP BO available with bank for this purpose Could you please provide clarifications on the below: 1. Are there any cubes deployed in the current solution to serve OLAP needs? 2. Are there any data mining technology been used in the current solution to do any data mining activities? 3. Are there any analysis based on geospatial data being carried out in the existing solution? 1. No 2. No 3. No Introduction : Page 6 : Existing setup uses SAS What are SAS components used currently and what are their version? for ALM, we are using SAS 9.3 ALM components. Also again in Integration section (in Scope of Work) it is mentioned all ALM component should work. Scope of Work :Page 7 : Integration - Similarly all other existing end solutions like ALM, Risk Management, Customer Relationship Management (CRM), etc. should work seamlessly. What CRM system is used curently, Version, platform/vendor details? CRM 7.0 from SAP. Vendor: TCS Scope of Work : Page 7 :Scalibility : System built must be capable of processing incremental 100 GB of data and overall DB size of more than 200 TB with high level of scalability and response time. 12 Detailed Scope of Work : Page 8: Bank has existing EDW setup and is looking for an enterprise solution wherein DR site requirement of bank can be fulfilled for which vendor should propose its technical architecture in such a way to leverage maximum out of existing infrastructure available with bank. EDW Database size is not given, but as per RFP it is expected to be around 200 TB? Database DR setup will be used as active-active or active-passive, i.e. will DB be used for workload balance as well? Yes active-passive Page 5 of 46

6 13 Detailed Scope of Work : Page 10 :SAP BO servers available with bank are having DC DR setup and proposed solution should be able to incorporate this setup so that DR BO Server functions smoothly in case of DC getting down to one reason or other. Does bank currently use any existing load balancer h/w OR s/w component to switchover DC-DR in SAP BO system, to point to exiting EDW? No 14 Scope of Work : Page 7:System should be capable of handling structured and unstructured data which can be visualized through BO tools available with bank using sophisticated reporting and charting tools. 15 Scope of Work : Page 7 :System should be capable of handling structured and unstructured data which can be visualized through BO tools available with bank using sophisticated reporting and charting tools. 16 Page 27 : Annexure-III : Bidder Should have supplied, installed and implemented the proposed Big data & analytical solution: a) In any scheduled commercial bank / financial institution / Public Ltd. Company in India or all over world during last one year as on bid submission date. b) Of size of 30 TB and above on the proposed platform, in any Business enterprise ii. PO orders along with satisfactory performance certificates from the clients mentioning: - Scope of the Project - Name of the tool(s) used - Name of the Customer - Role of the Bidder - Implementation Duration - Clearly mentioned the size. 17 Bidder Should have supplied, installed and implemented the proposed Big data & analytical solution: a) In any scheduled commercial bank / financial institution / Public Ltd. Company in India or all over world during last one year as on bid submission date. b) Of size of 30 TB and above on the proposed platform, in any Business enterprise What analysis will be planned to do on Unstructured data, Other than sentiment analysis? Will Bank plan to include Video/Audio/Images as well in Unstructured data in future? HPE is currently implementing a Big Data/EDW project in one of the biggest private sector banks in India. The project will be completed in another 6 months. Can we submit a certifcate along with the PO, mentioning that the project is getting implemented. The certificate will have all the other details asked such as - Scope of the Project - Name of the tool(s) used - Name of the Customer - Role of the Bidder - Implementation Duration - Clearly mentioned the size. We request the Bank to modify the clause as below: Bidder Should have supplied, installed and implemented Big data & analytical solution:( pls remove proposed) a) In any scheduled commercial bank / financial institution / Public Ltd. Company in India or all over world during last one three year as on bid submission date. b) Of size of 30 TB and above on the proposed platform, in any Business enterprise. Further, we request Bank to allow self-declaration for this in place of PO and client certificate. Please Refer Corrigendum No 1 Yes Please Refer Corrigendum No 14 Please Refer Corrigendum No 14 Page 6 of 46

7 18 Annexure III, point 5 :The MAF for the entire proposed solution, OEM must specifically mention the names of the SIs who have been authorized by the OEM to quote his solution. In case any MAF from the OEM is found without this information the entire solution will be rejected. If an OEM is submitting the bid with 3 SIs then the OEM has to provide name of all 3 SIs in the declaration. Is our understanding correct? 19 Annexure III, Point10 The solution provider company should have at least CMMI (Capability Maturity Model Integration) level 3 certification. However, In case the solution provider is not at CMMI level 3 then the solution to be provided should be accompanied by a certificate from a different CMMI level 5 company, who should confirm, based on their evaluation/audit, that the solution provided is in conformity with CMMI level 3 standards. Please read this as: The solution provider company/ bidder/ bidder's parent or affiliates should have at least CMMI (Capability Maturity Model Integration) level 3 certification or ISO However, In case the solution provider is not at CMMI level 3 then the solution to be provided should be accompanied by a certificate from a different CMMI level 5 company, who should confirm, based on their evaluation/audit, that the solution provided is in conformity with CMMI level 3 standards. Remark :CMM and ISO are both quality process certifications. Bank can get the same quality assurance with either of those certifications TERMS AND CONDITIONS OF THE BIDDING Bidder may please be allowed to propose some alternate/additional terms as part of its FIRMS : Page 12 : The bidding firms are not bid which could be agreed before the financial bid opening. If agreement not reached, allowed to impose their own terms and conditions Bank may reject the Bidder to the bid and if submitted will not be considered as forming part of their bids. Bidder has to strictly comply with the terms and conditions mentioned in the RFP 21 The Vendor shall not assign to anyone, in whole or in part, its obligations to perform under the contract, except with the Purchaser s prior written consent. Since Bidder assumes responsibility of the performance of the entire contract, Bidder may be allowed to subcontract with prior intimation to the Bank :Page 17: The supplier shall, at their own expense, defend and indemnify the Bank against all third party claims or infringement of intellectual Property Right, including Patent, trademark, copyright, trade secret or industrial design rights We submit that bidder will defend/settle third party claims alleging that bidder branded products and services infringe their IPR. Upon receipt of a third party claim, Bank will promptly inform the bidder of the claim, provide the bidder the sole right to defend or settle the claim and will provide reasonable co-operation to the bidder in its defense of the claim. arising from use of the products or any part thereof IPR infringement claims with respect to third party branded product will be directly taken in India or abroad up by third party OEM manufacturers/licensors with the Bank :Page 17:The supplier shall grant to the bank a fully paid-up, irrevocable, non-exclusive license throughout the territory of India or abroad to access, replicate and use software [and other software items] provided by the supplier, including all inventions, designs and marks embodied therein in perpetuity. Software will be provided as per software licensor license terms (EULA/End User License Agreement) Please Refer Corrigendum No 18 Please Refer Corrigendum No 18 Page 7 of 46

8 24 Termination of Contract: The quality of services given by the bidder will be reviewed every 3 months and if the services are not found satisfactory, the bank reserves the right to terminate the contract by giving 30 days notice to the bidder. The decision of the bank regarding quality of services shall be final and binding on the bidder. The Bank shall have the right to terminate/cancel the contract with the selected bidder at any time during the contract period, by giving a written notice of 30 days, for any valid reason, including but not limited to the following : a) Excessive delay in execution of order placed by the Bank b) Discrepancies / deviations in the agreed processes and/or products c) Failure of vendor to maintain the SLAs such as Uptime & Availability, Reporting of Incidents/Alerts and Resolution of Problems related to monitoring solution as specified in the RFP for 2 consecutive quarters. d) Failure of vendor to complete implementation of solution within the time as specified in the RFP document 18 P a g e e) Violation of terms & conditions stipulated in this RFP Please confirm that Bank will exercise it's termination right only when Bidder has failed to cure the default of material obligation within a mutually agreed cured period Page 8 of 46

9 25 Termination of Contract: The quality of services given by the bidder will be reviewed every 3 months and if the services are not found satisfactory, the bank reserves the right to terminate the contract by giving 30 days notice to the bidder. The decision of the bank regarding quality of services shall be final and binding on the bidder. The Bank shall have the right to terminate/cancel the contract with the selected bidder at any time during the contract period, by giving a written notice of 30 days, for any valid reason, including but not limited to the following : a) Excessive delay in execution of order placed by the Bank b) Discrepancies / deviations in the agreed processes and/or products c) Failure of vendor to maintain the SLAs such as Uptime & Availability, Reporting of Incidents/Alerts and Resolution of Problems related to monitoring solution as specified in the RFP for 2 consecutive quarters. d) Failure of vendor to complete implementation of solution within the time as specified in the RFP document 18 P a g e e) Violation of terms & conditions stipulated in this RFP Termination right be made mutual to allow Bidder to terminate contract if Bank fails to cure breach of its obligation : Page 18 :Vendor shall not be liable for any indirect, consequential, incidental or special damages under the agreement/ purchase order. Please exclude either party's liability for loss of profits, business, anticipated savings 27 3, Annexure I: Page 19: The system acceptance is subject to an Acceptance test. 28 4, Annexure I : Page 19: The successful bidder has to submit the Performance Bank Guarantee of 20% of the order cost to selected bidder as per the Performa to be provided by the Bank immediately upon placement of purchase order by the Bank, within 21 days of placement of purchase order, Acceptance of Solution/Deliverables will be carried out as per the acceptance test plan and acceptance criteria proposed by HP. Products will be accepted upon delivery. The acceptance criteria or procedures for Deliverables will only apply to the services provided. Bidder will submit the PBG only after the execution of definitive contract with the Bank under section 6, Annexure I of the RFP 29 4, Annexure I :Page 19 :Performance Bank Guarantee may be invoked in case of violation of any of the terms and conditions of this document and also in case of deficiency / delay in implementation/services provided by the successful bidder. 30 4, Annexure I :Page 20 :The Bank reserves the right to stipulate, at the time of finalization of the contract, any document(s) to be enclosed as part of the final contract. Please confirm that Bank will invoke PBG only when Bidder fails to cure a breach of material obligation within 30 days or such period mutually agreed cure period Please confirm that such documents will be mutually discussed and agreed before forming part of the contract Page 9 of 46

10 31 4, Annexure I :Page 22 :Warranty Bidder shall pass through OEM standard warranty with support for the remainder of the Please Refer Corrigendum No 9 warranty period 32 4, Annexure I :Page 23 :Successful Bidder upon Please share the the policy for review. Bank will share the same with successful bidder only selection will provide an undertaking to comply with the provisions of the Information Security Policy of the Bank. 33 4, Annexure I :Page 23 :Indemnity Bidder seeks to consolidate indemnity and restrict it to third party claims for IPR infringement only. 34 Annexure V :Page 30 :We hereby undertake and agree to abide by all the terms and conditions including all annexure, corrigendum(s) etc. stipulated by the Bank in this RFP. (Any deviation may result in disqualification of bids). Deviation be allowed which could be discussed at the evaluation state and mutually agreed 35 Annexure XII : Page 39 : If the BIDDER or any employee of the BUDDER or an person acting on behalf of the BIDDER, either directly or indirectly is a relative of any of the officers of the BUYER or their family members, agents, brokers alternatively, if any relative of an officer of the BUYER has financial interest / stake in the BIDDER'S firm, the same shall be disclosed by the BIDDER at the time of filing of tender. Please clarify this so that an organization of our size can comply with this clause. This undertaking is too broad and can't be complied with. Please limit this clause to "directors" of the bidder only. 36 Annexure XII :41: The BIDDER undertakes that It has not supplied/is not supplying similar Product / systems or subsystems at a price lower than that offered in the present bid in respect of any other Ministry/Department of the Government of India, or PSU and if it is found at any stage that similar product / systems or sub systems was supplied by the BIDDER to any other Ministry/Department of the Government of India or a PSU at a lower price, then that very price, with due allowance for elapsed time, will be applicable to the present case and the difference in the cost would be refunded by the BIDDER to the BUYER, if the contract has already been concluded This is a competetive bid and not a rate contract. Please have this clause deleted or allow Bidder to make modifications to the clause so that it could be complied with. Not practicle to compare all "similat product/systems or subsystems" supplied or being supplied by the bidder. Page 10 of 46

11 37 Earnest Money Deposit Amount:Rs Lacs Bidder request the Earnest money to be made as 50 lakhs instead of 100 lakhs Please Refer Corrigendum No 21 & 22 (One Hundred Lakhs only) should be submitted online before last date of bid submission or in the form of Bank Guarantee (BG) in favor of Punjab National Bank, IT Division payable at New Delhi. BG should be valid up to six months from the date of bid submission. IFSC Code : PUNB Bank & Branch : Punjab National Bank, Sansad Marg, New Delhi Account No (16 digits) (Proof of printout of the transaction to be submitted along with the bid documents). Imp rest account HO IT Division In case of unsuccessful bidder, EMD will be returned after completion of the bid process (without interest). 38 Liquidated Damages-If supplier fails to deliver any or all goods or perform services within stipulated time schedule, the Bank shall, without prejudice to its other remedies under the rate contract, deduct from the ordered price, as liquidated damages, a sum equivalent to 1% of the order value for each week of delay subject to the maximum of 10%. Bidder request to Cap the maximum exposure to 5%. Remark: the 10% cap is very high Please Refer Corrigendum No 17 and affects revenue recognition 39 ANNEXURE - I :4. PERFORMANCE BANK Bidder request to the performance bank guarantee provision to be limited to 10% of GUARANTEE [PBG] :The successful bidder has annual contract value which is valid till the end of contract. to submit the Performance Bank Guarantee of 20% of the order cost to selected bidder as per the Performa to be provided by the Bank Bidder request the validity of performance bank guarantee to be limited to last date contract and not beyond the same. Also, Request for 30 days cure period before invoking bank guarantee immediately upon placement of purchase order by the Bank, within 21 days of placement of purchase order, valid up to 66 months. Before the expiry of this PBG selected bidder has to provide the PBG of 20% of ATS cost valid up to the ATS period. 40 ANNEXURE - I :9. PAYMENT:Payment terms Bidder request addtion of the clause -The payment for the invoice received along with all stipulated supporting documents shall be done at net 30 days from date of invoice. Page 11 of 46

12 41 ANNEXURE - I: A Hardware and software Bidder request update the payment terms as under: Advance payment of 10% of total (including tools): - Advance payment of 10% of cost of hardware and software (including tools) shall be made along with the purchase total cost of hardware and software (including tools) shall be made along with the purchase order (BG of equivalent amount for a period minimum one year is to be furnished by the successful bidder) Balance payment shall be released as follows: On delivery and installation - 20% of the total cost of the Hardware and Software (Including tools) On completion of the Project- 40%of the total cost of the Hardware and Software (Including order (BG of equivalent amount for a period minimum one year is to be furnished by the successful bidder) Balance payment shall be released as follows: On delivery and installation - 80% of the total cost of the Hardware and Software (Including tools) On completion of the Project- 10%of the total cost of the Hardware and Software (Including tools) On completion of warranty period- 10% of the total cost of the Hardware and Software (Including tools). Remark :The Vendor is ready to provide extra PBG for the extra payment requested for a mutually agreeable period which could be till the end of warranty period. This helps the vendor in recognising revenue and also shows the vendor's confidence in delivering the solution tools) On completion of warranty period- 30% of the total cost of the Hardware and Software (Including tools). 42 ANNEXURE - I : B Implementation Cost: - i. After completion of SRS - 25 % of total implementation cost ii. After Completion of UAT- 75 % of total implementation cost Bidder request update the payment terms as under: - After completion of Mobilisation - 10% After Completion of SRS - 25% After Completion of UAT - 65% Remark :The Vendor is ready to provide extra PBG for the extra payment requested for a mutually agreeable period which could be till the end of implementation period. This helps the vendor in recognising revenue and also shows the vendor's confidence in delivering the solution 43 ANNEXURE - I 11 a. Delivery The final Drafted Bidder request to Cap the maximum exposure to 5%. Also, Request for 30 days cure SRS should be submitted by the bidder within period before invoking bank guarantee one month of acceptance of order, to the bank for vetting. After getting SRS Sign-Off from the bank, the required software product will be delivered to the bank within 3 months. Any delay in providing deliverables will attract penalty of 2% of license cost per week (maximum of 15% of license cost) for late delivery from agreed schedule. If the delay exceeds 2 months then Bank reserves the right to cancel the order, blacklist the company and recover any payment made by invoking the BG as penalty. Page 12 of 46

13 44 ANNEXURE - I :11 b. Implementation Schedule :The shortlisted bidder should implement all the listed functionalities of the solution in live environment within 1 month from the date of the UAT Sign-off. Penalty is also applicable in case of delay in live implementation* of the software product. 2% of the implementation cost will be deducted as penalty per week for delaying in implementation as per schedule, with a maximum of up to 10% of implementation cost. Bidder request to Cap the maximum exposure to 5%. 45 ANNEXURE - I :11 c. Penalty for delay in Annual Technical Support :Resolution of the problem is expected within 24 hours of escalation by the Bank (Time of reporting the issue) as per the support matrix provided by the Bidder. Delay in providing resolution will attract penalty at 2% of the ATS cost per year per week subject to a maximum of 20% of the ATS cost for the year. The bank reserves the right to terminate the contract after giving 30 days notice, in case the support is not satisfactory. Bidder request to Cap the maximum exposure to 5%. Page 13 of 46

14 46 ANNEXURE - I :11 d. System Performance : 1. Bidder request to Cap the maximum exposure to 5 %. The systems uptime should be 99.5% on 24x7 Penalty on account of downtime: Vendor will be liable to be penalized in case of other than planned downtimes. Bank shall downtime at following terms if the uptime is below 99.5% per month: mention the downtime register at the site. i. More than 0.10% to 0.20% 1% of the order value for a month Downtime shall be computed on monthly basis ii. More than 0.20% to 0.30% 2% of the order value for a month and penalty, if any shall be recovered on the iii. More than 0.30% to 0.50% 3% of the order value for a month immediate future payment due to the company. iv. Beyond 0.5% of downtime, there would be penalty of 5% order value for a month. 2. System downtime not to exceed If the uptime is recorded below 99.0% frequently then Bank reserves the right to cancel a) More than half an hour at a stretch during the contract. the period between 9. AM to 9 PM. b) More than one hour at a stretch during the period between 9 PM to 9 AM. Penalty on account of downtime: Vendor will be liable to be penalized in case of downtime at following terms if the uptime is below 99.5% per month: i. More than 0.10% to 0.20% 2% of the order value for a month ii. More than 0.20% to 0.30% 5% of the order value for a month iii. More than 0.30% to 0.50% 10% of the order value for a month iv. Beyond 0.5% of downtime, there would be penalty of 25% order value for a month. If the uptime is recorded below 99.0% frequently then Bank reserves the right to cancel the contract. 47 ANNEXURE - XII :7. Fall Clause :7.1. The BIDDER undertakes that It has not supplied/is not supplying similar Product / systems or subsystems at a price lower than that offered in the present bid in respect of any other Ministry/Department of the Government of India, or PSU and if it is found at any stage that similar product / systems or sub systems was supplied by the BIDDER to any other Ministry/Department of the Government of India or a PSU at a lower price, then that very price, with due allowance for elapsed time, will be applicable to the present case and the difference in the cost would be refunded by the BIDDER to the BUYER, if the contract has already been concluded. We request deletion of this clause 7:Scope of work :Capability Mentions 3000 concurrent users, is this the concurency at the BI tool level or at the database level? 2 7:Scope of work :Capability Point 4 mentions hadoop, data lake, data discovery. Request you to further elaborate on the use cases that will leverage this 3 7:Scope of work :Scalability 100 GB of incremental data is incremental from the sources to the production EDW or is it the incremental data from production EDW to DR EDW? at BI tool level Please Refer Corrigendum No 1 sources to the production EDW per month. Page 14 of 46

15 4 7:Scope of work :Scalability Is the 200TB data volume mentioned raw data? Is this the initial data volume or is the total size of data lake including structured/un-structured data expected to be after a certain number of years? Would reques the bank to provide data the year-wise data growth 5 8 :Detailed Scope of work Will the DR site be of the same capacity of production or will this be scaled down it should be of same capacity version with respect to both the data volumes and the ability to handle concuurent requests? 6 9: Detailed Scope of work: Big Data Handling Request the bank to provide the raw data volumes that the big data system should be capable of handling. Reques to provide the incremental daily or weekly raw data volume as well. How many years volume needs to be factored for? Please Refer Corrigendum No : Detailed Scope of work:analytics/ BI reporting Tool How many users will be using the statistical analytics tool and against what data volume Please Refer Corrigendum No 8 are these models expected to run? Would reques the bank to provide a complete list of statistical and predictive analytics models that are expected to be configured 1 Page 26: PQ SL No. 2 : Bidder should be OEM of the offered solution or an authorized partner of OEM. In case the bidder is not OEM of the offered solution, then a certificate from OEM certifying that in case the authorized distributor (bidder) is not able to perform obligations as per contract during contract period, the OEM shall perform the said obligations. For System Integrators (SIs) bidding on behalf of OEMs is it possible to have the obligation clause with solution provider (OEM) removed in the authorization letter? 2 Page 27: PQ SL No. 7: Bidder Should have supplied, installed and implemented the proposed Big data & analytical solution: a) In any scheduled commercial bank / financial institution / Public Ltd. Company in India or all over world during last one year as on bid submission date. b) Of size of 30 TB and above on the proposed platform, in any Business enterprise In case of consortium bids can any party (agent or OEM)provide the references as proof of implementation? For e.g if SI is the prime bidder would sol. implementation references from OEM be accepted? 3 Page 28: PQ SL No. 10: The solution provider company should have at least CMMI (Capability Maturity Model Integration) level 3 certification. However, In case the solution provider is not at CMMI level 3 then the solution to be provided should be accompanied by a certificate from a different CMMI level 5 company, who should confirm, based on their evaluation/audit, that the solution provided is in conformity with CMMI level 3 standards. Would the bid from companies who have applied for the CMMI Level 3 certification be considered? Can this clause be relaxed for bidders who have their solution running at BFSIs; certified for ISO 9000, and standards but are not CMMI level 3 4 Page 6: The setup provides information by exploiting historical and current data from all source systems in PNB Page 7: d) Integration : New solution should support reporting through existing BO SAP solution Page 8: Data Sources: Different types of data are to be collected from different sources as decided by bank in the form of structured, semi-structured and un-structured data Estimated volume of data. Estimated transaction count per day and avg. data size accessed per transaction Please specify the backend DB platform for BO SAP Solution with version and edition. Please name the other RDBMS in use. Please specify the sources for semi-structured, unstructured data other than Social Media, web crawling & feeds. Page 15 of 46 Could not be estimated as of now DB Call center data, Click analysis on bank's website, customers' mails to Customer care Division etc.

16 Page 8: Security and DR Setup Please explain the existing Data Archival Policy Taking backup on Gen 5 Tapes 8 Page 9: Performance Is the logic for KPIs defined or it needs to be developed? Not defined 9 Page 9: Data Extraction, Data Cleansing Will bank provide the master data or access to the existing source systems yes 10 Page 9: Bank would like to have real or near real What is the limit / ceiling of time where bank may call it as Real time? 5-10 minutes data from CBS & Treasury time integration of data in order to have real time analysis. 11 Page 10: Create suitable environment in the existing BO application in order to develop dashboard with real time analysis Does bank require reports and dashboards on mobile devices as well? yes 12 Page 7: Integration: Solution may be capable to take feed from source system on real time basis for reporting 13 Page 11: Tentative lists of analytical reports Some reports related to customer behaviour, sentiment, policy making etc. would require integration with Social Media lisetning/advocacy tool. Please specifiy which tool is being used and if BO SAP provides this capability It may depend upon specific reports or banks requirement No tool available with bank 14 Page 11: Tentative lists of analytical reports Estimated # of Ad-Hoc reports and Static reports(other than mentioned in RFP) Bank wants to have atleast 10 used cases for analytics using Big Data. 15 Page 11: Tentative lists of analytical reports Please specify the platforms on which bank would want to consume the reports SAP BO and other tools for analytics to be proposed by vendor Page 7: Section 3:Scope of Work: The existing Request the Bank to provide details of the existing Hardware (in terms of no. of cores) setup of EDW at PNB is as under: as currrently being used by: a) Hardware and software components of M/s IBM - IBM Datastage tool Ltd. - Business Objects reporting tool PDOA 3.5 Server (IBM Make) IBM Datastage XX (ETL Tool) b) Reporting tool of Business Objects from M/S SAP Ltd. BO SAP Suite (4.1 SP 5) Page 7: Section 3:Scope of Work: i) To handle large & complex Data with more than 2000 concurrent users 3 Page 7: Section 3:Scope of Work: c) Data model, analytical applications and tools, etc. in conjunction with maintenance on their own capacity and adhering to the technical and operational specifications of the Bank. Extract, Transform and Load (ETL) process should be designed to be capable of processing data on real time basis / on end to end basis. 4 Page 7: Section 3:Scope of Work : e) System built must be capable of processing incremental 100 GB of data and overall DB size of more than 200 TB Page 8 : Section 4: Detailed Scope of Work: 1. Data Sources Request the Bank to provide classification of 2000 concurrent users in terms of: 1. Standard MIS report users (users who would just be information consumers and would log on to the portal to view reports / dashboards) 2. Ad-hoc report users (users who would perform adhoc data analysis) 3. Power Users (Advanced users who would perform advanced analysis) Request the Bank to clarify if the bidder is expected to propose a Banking data model or the existing EDW data model is expected to be reused Request the Bank to clarify if there is a CDC (Change Data Capture) component currently licensed and used Request the Bank to confirm that 100 GB incremental data is daily / monthly / yearly?, Would all the 100 GB of incremental data be loaded in to the EDW?, Request the Bank to provide the Y-o-Y data growth (%), Request the Bank to provide the nightly data load window (in hrs.) for the EDW, Request the Bank to provide the size (in GB) of the existing reporting data mart Request the Bank to provide following details of each of the source systems mentioned: - Size in MB / GB - Database name (SQl / Oracle / DB2) etc. 1) IBM PDOA with 3.5 Node having approx DB size of 80 TB (usable). 2. Two IBM Datastage server with 8 Core 3.6GHz Power 7 Processor Module. 16GB Memory DIMMs, 1066 MHz, 4Gb DDR3 RAM. 3) Two BO Servers 16 Cores 128GB RAM 1. Total users will be all bank employees (~60000). Concurrent sessions may be max upto Existing data model may be used.currently no CDC license with bank. 100 GB /Month data is flowing. 4-5 hours (for CBS only) loading time. No data mart being used. Reporting through BO SAP solution AS we have sources, answer will be very descriptive in nature. Page 9 : Section 4: Detailed Scope of Work : 4. Data cleansing Request the Bank to clarify the data quality tool (if any) is currently being used - Request the Bank to provide the following details related to data quality: - Total number of customer records? - Y-o-Y data growth (%) Page 16 of ~8Crores % for March 14 to March 15

17 7 Bidder Should have supplied, installed and implemented the proposed Big data & analytical solution: a) In any scheduled commercial bank / financial Request the Bank to clarify the understanding that the requirement is to meet either a) OR b) Also request if you can alter the clause as Bidder Should have supplied, installed and implemented Big data & analytical solution; removing proposed as same SI's have Please Refer Corrigendum No 14 institution / Public Ltd. Company in India or all over implemented similar solution with different OEM or OEM solution could have been world during last one year as on bid submission implemented by some other SI not present in this RFP response. date. b) Of size of 30 TB and above on the proposed platform, in any Business enterprise 8 Annexure III, Pt 4 ; Pre-qualification criteria : Either Can one OEM for certain component in entire EDW solution which may be best in the SI on behalf of the Principal / OEM or Principal breed for it, submit response with multiple bidders? / OEM itself can bid however both cannot bid simultaneously for the same solution. In case it is observed that the SI on behalf of the Principal / OEM and Principal / OEM itself have simultaneously submitted the bid for same solution, then all such bids will be rejected. Further, if the OEM is the Bidder then the OEM can only bid for own solution only. Scope of work : CL No: 3 : Hardware and software components of M/s IBM Ltd. PDOA 3.5 Server (IBM Make) IBM Datastage XX (ETL Tool) b) Reporting tool of Business Objects from M/S SAP Ltd. BO SAP Suite (4.1 SP 5) Please provide the complete details of existing setup 1) Node details along with Core /Memory/Usuable Space 2) what is the usuable space in current EDW and how much space is already utilized 3) Historical data is for how many years? 4) Any other IBM technologies used currently during integraion? QualityStage or InfoSphere CDC? There is no bar for one of the OEM to represent as SI. He will also perform the function as OEM & SI for that component and SI for other components. 1) IBM PDOA with 3.5 Node having approx DB size of 80 TB (usable). Two IBM Datastage server with 8 Core 3.6GHz Power 7 Processor Module. 16GB Memory DIMMs, 1066 MHz, 4Gb DDR3 RAM. 2. Usable space:80tb & already utilized: 25 TB 3.since inception of bank 4. IBM Datastage tool/quality STage Scope Of Work : CL No : 3 : To handle large & complex Please Data provide with more How than many 2000 users concurrent currently users access BI server?, Total users and concurrent both details. Please provide the complete HW config of the BO server 3 Scope Of Work : CL No : 3 : "Bank can get quick Please let us know the SLAs, if any, for the response time and the processing time. response, least processing time and higher availability of database required for adhoc query purpose or for report generation" Total users : ~ Concurrent Approx 400 users. Two IBM BO Servers 16 Cores 128GB RAM Bank will share the same with successful bidder only 4 Scope Of Work :System built must be capable of processing incremental 100 GB of data and overall DB size of more than 200 TB Please confirm if the vendor needs to size for 200 TB of Data Warehouse. Yes ( For Unstructured, Semi-Structured & Structured Data Scope Of work : CL No 7 :Data Model What is the current Data Model used in EDW? Please provide details IBM Data Model Scope Of Work : CL No 8 : Security and DR setup capabilities Please provide along the with current DB archival DR and system security setup being used for the existing EDW. DR is situated at Delhi. Firewall and other necessary security setup is there 7 Data Sources :8 : Different types of data are to be collected from different sources as decided by bank in the form of structured, semi-structured and unstructured data, Unstructured data includes data from social media, web crawling & feeds etc. Please specify who will provide the unstructured data from social media, web crawling and feeds. Vendor has to manage 8 Scope Of Work : CL No 9 : Overall architecture of ETL jobs should be studied and documented and handed over to bank for its record. Is there some existing ETL documentation done by current SI? If Not then is PNB expecting the new vendor to do the same? Page 17 of 46 Documentation is there for ETL but has to be compile & consolidated

18 Scope Of Work :CL No 9 : Data Quality Is some DQ currently being done in existing DW. Pls provide details if done No 10 Scope of Work ; CL No 9: Big Data handling Has bank identified few use cases for Big Data or the SI should assist bank to define SI should assist. the Big Data specific use cases? 11 Analytics/BI Reporting tool :CL No 10 : To Please confirm if any Customer Profitability tools are currently implemented at the Bank no understand and be able to predict the customer lifetime value, profitability for measuring customer profitability. Analytics/BI Reporting tool : CL No 10 : Similarly bank would like to have latest analytics tool available in market in order to various statistical analytics as per the bank s requirements. Please confirm if the Bank has analytical tools such as SAS implemented. SAS for ALM/ Market Risk/Credit Risk etc. 13 Analytics/BI Reporting tool :CL No10: Systematic documentation of reports available and universes at BO level. Is Bank expecting the new vendor to do the complete documentation of existing BO reports? 14 Analytics/BI Reporting tool : CL No 10 : To generate insights into various analytical domains including Customer, Product, Marketing, MIS, Performance management, Fraud Analytics, Collections and Recovery, Data mining, Corporate Functions by using descriptive, predictive and normative analytics implemented with various tools. Please confirm if any tools have been implemented for the various domains mentioned (Marketing, Performance Management, Fraud, Collections). 15 High Availability ; CL No 3 : high-availability What are the current SLA for existing EDW? Is current EDW able to meet this SLA? requirement for production environment in percentage terms as 99.95% No. But for Universe designing and for any new reports. marketing- SAP CRM, Performance Management - Tool from M/s Corporater Asia., No tool for fraud./collection. General Support Is Single Sign on implemented (AD/LDAP) in all BI application? NO 17 General Support What type of support is required? L1, L2, L3, L4 etc., Please Refer Corrigendum No 9 18 General Support What is the time frame for support? Please Refer Corrigendum No 9 19 General Support What are the activities expected from the L1, L2, L3, L4 support categories? Please Refer Corrigendum No 9 General Support What scheduling and process monitoring tool is used currently? Datastage IBM for Jobs for ETL and SAP BO CMC for BO reports General Support What is the testing tool used currently? Are there any tools existing to perform stress No testing, performance testing etc. Current Implementation Details Please provide the size of current Team supporting the current EDW. Are there any No enhancement for the last 1 year enhancements currently been done on EDW. Whose responsibility it is to enhance the EDW ( PNB or existing SI? ) Future Project Details Please provide list of projects envisaged for EDW in future? Query is not clear as what type projects are being asked. 24 Analytics/BI Reporting tool : Current How many Analytical models have been implemented. Please provide the statistics by No analytical model Implementation Details respective subject area 25 Scope Of Work ; Scoping details For the coverage, how many departments are available in PNB? What other areas are to be considered in scope outside these departments? All divisions' requirements has to be covered in the scope. 26 Analytics/BI Reporting tool ; Future Project Details How many unstructured data sources are being considered to provide data in future next 3-5 years? If possible, what are the sources? Vendor has to suggest. 27 Introduction : CL No :6 : PNB had adopted Enterprise Data Warehouse (EDW) system in the year 2007 and now desires to revamp the existing functionality either by enhancing the current solution or deploying a new solution by exploring new compatible technologies from vendors. What are some of the factors that is driving the revamping of the current solution? What are some of the current challenges faced by PNB with their current solution? Yes including big data and analytics in bank. Page 18 of 46

19 Introduction : CL No :6 : The setup provides information by exploiting historical and current data How many years of historical data is to be maintained? All historical data available in digital format since inception of bank from all source systems in PNB 29 Introduction : CL No :6 : The setup provides Was there any Data Warehouse and Big Data Strategy initiative and the roadmap NO information by exploiting historical and current data defined for these solutions? Could the results of the study be shared? from all source systems in PNB. 30 Pre Qualification for Bidders : CL No :27 ; In terms of technological strength, the proposed enterprise end to end solution for big data handling and analytics, should have proven: a) Experience of minimum 2 years including consulting and actual implementation and support thereafter 31 Pre Qualification for Bidders :CL No 28: Skilled staff and the skill set required for implementing the proposed solution should be explicitly specified along with full manpower requirements. Support/ Implementation personal should at least have 2+ years experience in relevant project. Does the experience need to be on Big Data or any large data warehouse implementation will do? Is the skilled staff required to have 2+ years of experience in implementing Big Data solutions? Experience on Big data is required Yes Scope of work :CL No 7 :Data Model Scope of work :CL No 7 : RDBMS Scope of work :CL No 7 : Metadata Could you please share some details about the Data Model being used, i.e. is it a procured solution, or is it developed specifically for PNB? What Relational Database Management System is being used in PNB for the Data Warehouse? Could you please share some information about the Business and Technical metadata that is available at PNB? Is any tool being used for storing the metadata? 35 Scope of work :CL No 7 : General Scope of Work Are all the systems and branches included within the scope of the existing Data Warehouse? i.e. does the scope of work require including new business units that are not automated currently? 36 Scope of work :CL No 7 : System should be capable of handling structured and unstructured data which can be visualized through BO tools available with bank using sophisticated reporting and charting tools. What are the formats of unstructured data (i.e. audio, video, text, image etc.) that you are looking at to be included in the system? Is there any analysis done identifying the unstructured data sources to be included within the solution? What are the various ways in which unstructured data will be consumed (i.e. through SAP BO Applications only?) What is the retention requirement of unstructured data? 37 3.a. iii)scope of work - Capability : LC 7 : Be based Is the Governance requirement of the required Data Lake system identified? on the latest technology (e.g. Hadoop, Data Lake, What are your visualization requirements? Data Discovery, etc.) a. iii)scope of work - Capability : LC 7 : Be based Do you have any defined Use Cases for Hadoop, Data Lake, Data Discovery? Could on the latest technology (e.g. Hadoop, Data Lake, details of the Use Cases be shared? Data Discovery, etc.). How many years of data is planned to be maintained in the Data Lake? 3c) Scope of Work ; CL 7 : Extract, Transform and Load (ETL) process should be designed to be capable of processing data on real time basis / on end to end basis. 3d) Scope of Work : CL 7 : The solution can blend with least changes/modification in existing structured / unstructured data and system components setup wherever practicable. What is the current data load window in hours? What are the challenges with the current ETL load performance? Are there any new systems that are to be integrated through the proposed solution? IBM Data Model customized for PNB IBM DB Metadata is available on PDOA DB itself. All metadata (master data) is maintained through IBM Datastage tool. Yes All formats of unstructured data. Vendor has to propose Please Refer Corrigendum No 7 4 hours. We want to reduce the ETL window. Various Structured and un-structured sources are to be integrated Page 19 of 46

20 Integration : CL 7 :Bank is having BO SAP solution Could you please specify the approximate number of reports in each category of total of approx 700 reports. Categorization not available with it and new solution should support reporting Simple, Medium and Complex through existing BO SAP solution. It may be capable to take feed from source system on real time basis for reporting ETL System :c CL No :9 : The ETL system should support Multiple Relational Target Database What are the various Target databases to which data from the Data Warehouse will be loaded? At present SQL & Oracle. Big Data Handling d) Data Access and ingestion ; CL No: 9 ;Solution should be interoperable with many data sources and system. Solution should provide ability for analytics on continuously ingested real-time data. End users should be able to access the database using simple SQL queries even without having knowledge of big data query languages. How will the data be accessed by users and applications? Is there any need of visualization or other tools for accessing the data? we are having SAP BO for reporting purpose. For analytical purpose, other tools may be proposed by vendor. Big Data handling b) Reliability : CL No 10 : Solution should be in High availability (HA) mode so that it can serve users even when confronted with node failures or network partitions. Data protection capability should be incorporated. 6. Analytics/BI reporting Tool : CL 10 : Vendor should provide necessary integration with existing reporting BI solution with the proposed architectural change in EDW 6. Analytics/BI reporting Tool :CL 10 : Similarly bank would like to have latest analytics tool available in market in order to various statistical analytics as per the bank s requirements 4.4 Detailed Scope of Work - Data Cleansing : CL No 9 : Data Cleansing 48 Annexure - I - Clause 2 : CL No 19 : Timeline for implementation of the Project 49 Annexure - I - Clause 2 : CL No 19 : Timeline for implementation of the Project Does PNB have any Replication Strategy in place? What is the approximate number of reports in the current system? Is any Dashboards/Scorecards being used currently? Does the scope of this solution include creation of new reports/dashboards? Are there any analytics tool presently in PNB? Do you have any Data Cleansing tool in place other than performing data cleansing through ETL scripts? The Timeline seems to be too stringent considering the scope of work. Is there any chance of the timeline being increased to 18 Months instead of 12 months. Since the timeline is very tight, it is imperative that there is no delaydue to unavailability of PNB resources for meetings, all sign-offs are provided on time etc., Kindly Confirm. At present we are not having any replication strategy w.r.t big data handling. As per annexure XIII No We are currently not using any Data cleansing tool Delays if any attributable to the bank will be excluded. 50 General Since the timeline is very tight, it is imperative that there is no delaydue to unavailability of PNB resources for meetings, all sign-offs are provided on time etc., Kindly Confirm. 51 General Could you please provide a brief list of the Technical Bid Evaluation Criteria that will be used by PNB? 52 Liquidated Damages-If supplier fails to deliver We request PNB to amend the Liquidated Damages as: a sum equivalent to 0.5% of any or all goods or perform services within the order value for each week of delay subject to the maximum of 5%. The penalty will stipulated time schedule, the Bank shall, without be charged on order value for the items for which delivery is delayed. prejudice to its other remedies under the rate contract, deduct from the ordered price, as liquidated damages, a sum equivalent to 1% of the order value for each week of delay subject to the maximum of 10%. Kindly See Clause No 25 at Page no Please Refer Corrigendum No 17 Page 20 of 46